same as from LUX … professional, nice.
Pro: "The plane condition."
Contra: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Contra: "Friendlier crews"
Pro: "Crew is excellent, polite and personal!"
Contra: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Contra: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Pro: "Great atmosphere, crew was excellent!"
Contra: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Pro: "Crew were excellent"
Contra: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Pro: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Pro: "Loved the smooth ride."
Contra: "Bathroom was pretty nasty"
Pro: "Crew was great, very responsive and hospitable!"
Contra: "more lunch choices, especially choices without dairy products."
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Contra: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
Pro: "Seat was good"
Contra: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Pro: "Crew was friendly"
Contra: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Pro: "the drinks"
Contra: "seat reservation. having to pay for luggage...."
Pro: "Everything was smooth and effortless."
Contra: "Can’t think of anything."
Contra: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Pro: "Crew was good"
Pro: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Contra: "Less legroom, storage space, bad food, few movie options."
Contra: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Pro: "The constant smile conferred by flight attendants through the entire flight."
Contra: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
Pro: "Gaps between seats are very narrow."
Contra: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Pro: "Light snack and complementary wine"
Contra: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Pro: "Very friendly and helpful crew."
Pro: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Contra: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Pro: "Arrived Early!"
Contra: "Left Late :-)"
Pro: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Contra: "there was no lounge close to our departure gate"
Pro: "Food was good and crew members were very nice"
Contra: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
Contra: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
Pro: "Very friendly crew"
Pro: "The food was excelent"
Contra: "I have to pay to pay a little more confort"
Pro: "The food and the punctuality"
Contra: "The technology in interteiment is not touch screen"
Pro: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Pro: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Contra: "Nothing to be honest . All positive."
Pro: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
Contra: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Contra: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
Pro: "Crew was very helpful.food"
Contra: "Food was not upto the mark."
Pro: "The sandwiches were simple yet just the right touch, on all four flights."
Pro: "No chargers or tv on planes"
Contra: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
Pro: "I was upgraded to Buisness so, no complaints"
Contra: "No Marlboro light cigarettes on the duty free shopping cart"
Pro: "Great smooth flight staff was pleasant and the overall experience was fantastic."
Pro: "Spacious cabins, friendly service"
Pro: "The crew was very nice and helpful."
Contra: "The space is no longer a respectful space. Paid 32 Euros for my seat, there was not enough space, the man beside me kept jabbing me on the ribs."
Pro: "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
Contra: "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."
Contra: "I slept didn't have snack offered and no entertainment"
The de-planing process could have been better in Buenos Aires - it took a long time before the aero bridge was connected - not the fault of Air France..
Always exceptional service
Contra: "This airline charges for everything, and after you pay once, they try to charge you again, and again, and again (four different people tried to charge me 4 different times for my two checked bags). And they lost the record of my payment, so I had to show 4 times the Amex receipt showing that I had paid before. It took 45 minutes and 4 non receptive agents for me to get my luggage checked. British Airways is significantly better."
Pro: "The rest area"
Contra: "The airport was cold and it should be warmer"
Contra: "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."
Pro: "Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro."
Contra: "Only a steward that did not help us with luggage when neede..."
Pro: "Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight."
Contra: "Food. No choice, three "madeleine" (sweet) cookies for all, no sugar-free (salty) alternative..."
Pro: "The cabin crew were amazing and the seats very comfortable, even in economy. I'm not a super comfortable flyer so I loved that the pilot would always warn when we were getting into turbulence. 2 thumbs up. I will fly Air France again"
Contra: "I'd appreciate a better selection of food and drinks, even if I have to pay for the drinks."
Pro: "Incredible staff. Super polite"
Contra: "Entertainment worked sporadically"
Pro: "Flight was on time."
Contra: "In flight complimentary food and drink service could have been better."
Pro: "Flight attendant was rude to my non French speaking 12 year old. He ripped his charger out of the USB port and threw it at him."
Contra: "TSA was sketchy and gave a FULL search, part down, etc. I kept asking and the excuse kept changing. Final excuse ridiculous! Flight attendant could have not treated my son as he way he did. I was unaware that the usb cord being inputted during taxiing As was my son. He was horrible to him!!"
Pro: "Great food and friendly crew."
Contra: "Seatback system was old and not very functional."
Pro: "Everything was great"
Contra: "Too much time spent at boarding. On luggage missing."
Pro: "The crew was efficient and friendly. The plane took off on time and landed on time."
Contra: "Boarding was slow and tedious. People still crowd around the boarding area despite there being row for the zones. Why they don't board from back to front is beyond me. The food was mediocre at best."
Pro: "The airplane"
Pro: "Air france crew at Mumbai Airport very rude and not supportive during checkin"
Pro: "The staff were very helpful and professional."
Contra: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Contra: "Departure delayed, reschedules and then cancelled without any direct notification to us with 2 first class tickets !! If we didn’t have Kayak we would be sitting in the airport !,,"
Pro: "Over all everything was great, except the bags check in"
Pro: "Good selection of movies"
Pro: "Efficient and smooth flight. Service was great and flight attendants were friendly"
Contra: "Missed flight due to lack of direction, last minute gate change and they shut door in our face after telling us they were holding plane"
Pro: "Very nice stews. Food was A plus compared to US airlines AND included. Great list of movies etc."
Contra: "We were 2h late"
Pro: "The crew was very friendly and professional. The food very good"
Contra: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."
Contra: "We paid for Business Class from JFK to TLV. The flight to Tel Aviv was in a small plane with 3 across seats that hardly reclined. We are most unhappy and will complain to American Express Platinum Card."
Contra: "Screen broke half way through flight. Food was poor"
Pro: "Comfort, food and service are better than average."
Contra: "When stewardess opened overhead locker, something fell on my head."
Pro: "Very poor sound quality on the earphones. Made it very difficult to watch a movie and almost impossible to listen to music."
Pro: "The airbus 380 was great and the staff very nice"
Contra: "Too mych bad smells after a few hours"
Pro: "Speed, courtesy of the flight attendants"
Contra: "Landing was a bit rough, understandable due to the weather."
Pro: "Crew was friendly and professional, fresh croissant and hot chocolate on my short flight. As many airlines charge now for any and all food items it was nice to again experience fast and efficient food and beverage service without the tedious hassle of ordering and paying. I’d gladly fly Air France again. First time, but likely not the last."
Contra: "Like all airlines , the seats could use a few more inches of space, even two would be nice."
Pro: "The crew was Nice onboard But in the AirPort No Good at all.."
Contra: "People in CDG AirPort Seen so Rude or stressfull, Well also a flight almost 3 hours with out entreteiment .. boring .."
Pro: "Nice food Right in time Police and customs formalities easy"
Contra: "Poor comfort in business class No entertainment at all"
Pro: "Flight was only 50% full. Room to spread out."
Contra: "Leg room cramp. Flight arrived late as a result missed connection home."
Pro: "Efficient on and off Staff polite and helpful"
Pro: "You can't go wrong with delta when it comes to customer satisfation. It's the primary reason I'm okay with paying extra money for delta flights"
Pro: "Great people"
Contra: "It was an hour late"
Contra: "They lost my luggage"
Pro: "It was a 30min flight not much to say The crew on the ground really took care of us"
Pro: "Crew was great"
Contra: "Not enough food"
Pro: "The crew was very nice and helpful."
Contra: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. In a French company I expect much more. The entertainment system on the airbus a380 was like an enchant IT system from the past. Very poor reaction time. Very messy and not people oriented at all. Especially after KLM's And Delta experience."
Pro: "The flight crew and flights itself were great."
Contra: "I was told the wrong flight time, wrong terminal, wrong gate, and wrong airline. I couldn't check-in online. It was horribly inconvenient and I nearly missed the flight. We got there with 5 minutes until the doors closed."
Contra: "Couldn't adjust the seat and the cushion wasn't comfortable neither seat or back. The bottom back was like a board across the bottom and hurts."
Flight service got cancelled 6 hrs before our travel then we had find an other way to travel. Totally disappointed
Crew needs to treat passengers better, kinder.
Flight attendants have been very rude!
Contra: "flight was packed and attendants were nice but gone are the days of comfortable travel in coach"
Pro: "Had an exit row seat, 17D. Lots of leg room."
Contra: "Good flight"
Pro: "Seats were okay, even with an upgrade, still tight and I'm only 5'3". Drinks and snacks were served so plan ahead for food to Hawaii. Otherwise, I feel like there staff was great and doing their best to make everyone safe and respected."
Contra: "Very little seating at Phoenix airport."
Pro: "The airlines bumped us up to better seats without us asking!"
Contra: "Honestly, I think it was a great flight. I’m used to rude flight attendants, but this crew were great. Probably some of the best flight service I’ve had. I’m going to try to keep flying AA from now on."
Contra: "Some of the crew had an attitude and the purchased WiFi did not work"
Pro: "Good seat. Good movies."
Contra: "A better range of free food choices would be nice."
Contra: "In flight entertainment was broken"
Pro: "One of the crew members seemed to have a chip on his shoulder. Most other were nice."
Pro: "The seat? Very uncomfortable"
Contra: "The seat for the longest flight could be more comfortable"
Pro: "I love the inflight entertainment"
Contra: "Half of the screens were down. No Gluten free options."
Pro: "Fast boarding"
Contra: "No WiFi at all on the plane. Entertainment was only their station on screens on the barriers. As often happens with American First Class staff, they did the requirements in the same way service is better at chipotle than Taco Bell. Interior plane noise was very loud. Must be the last year on lease"
Pro: "Good entertainment"
Contra: "Flight was delayed 3+ hours due to no qualified pilots available to fly to HNL"
Pro: "It was a comfortable night flight, great crew"
Contra: "Give a hot drink in the morning"
Pro: "All the service was good"
Contra: "I am handicapped and there was no attendance at the gate once I arrive in Honolulu, no wheelchair assist to help me to the baggage terminal."
Contra: "Free lugagge for veterans. We have made our sacrifice."
Contra: "New York to Fresno Glight delayed 2 hours."
Pro: "Service and boarding was smooth and friendly."
Pro: "Quick flight- Bahamas Airport was nice and walking to the plane on the tarmac was a cool experience"
Contra: "N/A- everything was pretty solid!"
Contra: "Had to Deplane 3 hour delay. No compensation no offerings no nothing."
Pro: "Aircraft and crew were great"
Contra: "After booking tickets months in advance only to get to airport and have a hassle of getting seats together as we are a family of 4. Finally got the seats from Rome to DFW changed and didn't have time for DFW to Denver changed. If your going to offer seat assignments up front for a fee, you need to stick to it. Will never go through a 3rd party again to book flights, should have known better."
Pro: "Great pilot. Outstanding control over the plane. Arrived an hour and a half before originally forecasted three days prior."
Pro: "Crew was nice and the staff at LAX was cool. Everything else was ok to good."
Contra: "My checked baggage got left behind at LAX. I got it the next day."
Contra: "This was the worst flight experience of my life I will never flyAmerican again"
Pro: "Great vegetarian meal."
Contra: "Rude gate agents who did not inform passengers timely about the 2.5 hours delay. Post the delay after the expected departure time, etc. Terrible experience."
Pro: "Beautiful new Boeing 777, comfortable seats. Smooth flight. Skillful landing. No delays."
Contra: "Nothing to eat - one cookie!"
Pro: "Same as above"
Contra: "Same as above"
Pro: "The crew on American Airlines flight #109 from LAX to HNL was excellent!"
Pro: "There were charging ports for every seat."
Contra: "The flight crew kept going onto the intercom for no reason. Every ten minutes or so someone would get on just to hold the button and let go or say enjoy your flight. Also, there was no food and didn't ask for anyone to board before zone 1, including us service members"
Contra: "Rude American Airlines staff. Flight delay of more than 7 hours. No accommodation given. One of the dirtiest airplane and traveling vehicle ever flown."
Pro: "the crew was pleasant and efficient The landing was really smooth compared to my trip in the opposite direction."
Contra: "paying extra for a small seat was really frustrating"
Pro: "Personal service and care by the ticketing to seat our family together"
Contra: "on a 7 hour flight over the pacific ocean and you dont provide a meal? you fly from egypt to germany, a 3 hour flight and you get a meal, so what's your excuse?"
Pro: "Liked that the restroom was near by (9E). Liked that there was the option of watching a movie."
Contra: "Didn't care for the choice of shows/movie on monitors. I paid for an upgrade for row 9 - and was unfortunately seated next to a very large man, which meant that there was no escaping the fact that our arms or legs touched. Obviously an older plane, because there were no outlets (again, paid for upgraded seats). Previous flight was WAY better and I was in the regular seat."
Pro: "The onboard entertainment options were great."
Contra: "I don't understand advertising an outlet at every seat and not providing converters from the European outlets on an American domestic flight."
Pro: "Missed a previous connecting flight due to delays, but staff was able to get me on a next flight out, two hours later."
Pro: "It was empty and there was a lot of room. It was nice and quiet. They still served snacks and drinks. Can't complain!"
Pro: "Free military upgrade was awesome. Thank you AA. In flight entertainment was good because it was free. And thank you for the USB outlet, now if you could just do that for ALL domestic flights i would never fly anything other than AA. Also, my connection was late and AA held the flight for me and 11 others to our final destination to Honolulu. Thank you American Airlines."
Contra: "Some of the flight crew were awesome, and some reminded me of my 3rd grade teacher. Overall good but not great. Nothing to really complain about though."
Contra: "The flight attendants were not very pleasant; almost pretentious. One had a passive aggressive attitude towards an older couple next to me with questions regarding the exit seats. The flight attendant was short and quick to snap. This was the couples first trip to hawaii and the attendant gave them a sour impression leaving the plane. I was disappointed."
You should have said that I'm flying Americans airlines instead of British airways,it could save me a lot of nurves
Pro: "Crew members were very friendly and checked our bags for free."
Contra: "Boarding and disembarking by row segments causes more delays and doesn’t do much to avoid contact with other people."
Pro: "The entire crew was amazing! Super comfy flight with complete lie-flat club world seats. Arrived into London feeling very refreshed!"
Pro: "Wonderful to fly on a small airline that still believes in service - a free cup of coffee and a Tunnocks biscuit - whereas many larger airlines charge for coffee etc."
Pro: "Crew were very good"
Contra: "Poor entertainment system"
Contra: "flight was delayed about 2 hours. First hour waited in the plane. Why they've boarded us if we were not able to take off and had to wait in the aircraft? Near Heathrow, we took loops for about one hour. Expensive and offering nothing, no luggage, no seat selection, no meal on board. BA worst than lo"
Contra: "Flight were delayed abnd canceled"
Pro: "British Airways sets the standard for great customer service...even in economy. Great food, helpful cabin crew, and help available everywhere."
Contra: "Male crew who served me on this flight was rude as he threw me the disembarkment cards in a hurry but treated the Caucasian passengers nicely. How snobbish! My family and I will never recommend British Airways to our friends"
Pro: "Virtually nothing, even in Club Europe."
Contra: "Crowded cabin, uncomfortable seat pitch, anarchic boarding (even for Club), lousy food and that ghastly safety video."
Pro: "The check in process was easy and straightforward but we were in the front of the line--which was very long. The lady who checked us in was very nice and pleasant and she was there for boarding as well. This process was very smooth for us."
Contra: "No water available unless you paid for it --same true of coffee and they only take credit cards. Was not able to request seats early and ended up next to the bathroom and lots of people standing in my personal space and the smell is overwhelming--the chemical smell."
Pro: "Soft drinks + food"
Contra: "The absurd delay and the fact that last row seats can’t be reclined and have no windows. Not a nice experience."
Pro: "Two seats next to me were free!!! Food was good!"
Contra: "Luggage delivery at HFK was extremelly slow!"
Pro: "It was an uneventful flight."
Contra: "My seat didn’t seem to go back as much as the seat next to me. That made sleeping a bit harder."
Pro: "When I left my wallet behind in my seat, it was returned quickly with everything intact. This was most likely due to quick action by the Bulgarian security personnel, but whoever did it, I am very grateful!"
Contra: "The cart delivering drinks was not capable of providing a simple glass of ordinary water. I waited 20-30 minutes for a small plastic glass to arrive. The effort to sell their expensive bottled water instead was obvious. Not very customer friendly."
Contra: "It was terrible cold. We received no free food or drinks."
Pro: "Upgrade to premium economy on lagos - London"
Pro: "I think people could entertain themselves but to me it is deplorable to not offer at least complementary water. Complementary coffee would be a nice touch too but at least water."
Pro: "Great value for the money, nicely priced round trip. Very well scheduled flights, good connections, easy to travel."
Contra: "Little legroom on long flights, no wi fi on board overseas flights, even for purchase. No food available on Europe international flights, but for purchase."
Contra: "Rude staff, incompetent customer care"
Pro: "Food, Movies Staff Treatment Aircraft: B787...quiet, new and clean Heathrow Terminal 5"
Pro: "There was one female stewardess who was extremely kind and helpful"
Contra: "They ran out of food for the back of the plane Bathrooms were FILTHY! Flight delayed by an hour Lost our luggage and then gave us the run-around about how we can get it back, when we would receive it, and did not compensate us for anything; ruined our weekend plans Extremely rude steward who, when we were upset about not having food behaved as if we should be grateful just to be in his company This flight was the exact opposite of what I have come to expect and appreciate about BA... Not sure I would ever endorse flying with them again..."
Contra: "We had to go back to philadelphia after flying for 2.5hoyrs, landing at Bangor, waiting for the maintenance team to figure out the problem. We then had to wait for another flight for 4h before being able to go to paris.."
Pro: "I love the fact that I was able to find a good price for the tickets...JUST THAO"
Contra: "The fact that the flight was delayed and they didn’t tell about it until 1.30-2 hours before leaving...and that because we pressured them other wise they wouldn’t even bother to announce us. So sorry you guys don’t have another rating UNDER POOR BECAUSE I WOULD LOVE TO GIVE IT TO YOU...."
Pro: "British AIT flight attendants are the nicest"
Contra: "The metal entertainment boxes where your feet go- io am 183cm and the boxes don’t allow me to stretch my legs"
Contra: "No food!!! No coffee!!! No water!!! "Brilliant" like low-cost !!!!! Incredible!!!"
Contra: "terribly small seats!!! I had a gout attack after this flight. horrible!"
Pro: "crew was very pleasant and helpful"
Contra: "i ve had seat no 49H the only seat in the airplane with the exterior arm rest whithout cover i took the seat but first time ive got up ive torne my jeans...(ripped them badly and scratched my leg in the sharp piece of metal coming out at the end of arm rest i have shown the crew memeber what happened(a male) in i have filled out a report with the"silver tie lady" i would kindly like to find out what type of compensation i will get for the unpleasant situation of walking around in the LA airport with a big hole in the back of my jeans i can be reached at "email@example.com" or ph (310) 626-3201 kind regards Moldoveanu George Gabriel"
Pro: "No complaints about the flight. It was so short that we didn't even have time to get a drink or snack. Quite a bit of turbulence but I think that might be typical."
Pro: "Flight was on time and arrived a little early"
Contra: "Older plane"
Pro: "Two empty seats next to me"
Contra: "1.Cabin staff would not move trolley to allow me to pass to give a gift sitting forward of me for an unreasonably long time. 2. Being accused of being abusive when I complained"
Pro: "I did get to Glasgow"
Contra: "Boarding by bus, late, expensive, bag fee, no drink."
Pro: "Safe flight"
Contra: "Very poor service. Did not offer drinks. When asked for drinks the crew said they are doing duty free and did not serve water or drinks."
Pro: "Not much"
Contra: "The boarding crew from Edinburgh did not allow me to bring my carry on despite it being very light and within size restriction. They said this was because the plane was already full with others' luggage and could not handle my bag for safety. Had to shove my things in a Tesco carrier bag and in my daughters small backpack on wheels. The backpack broke later as it was not made to carry more than a few books. And to top it off, the suitcase I was made to check never made it on my connecting flight to Chicago. I am still waiting for it to be delivered 36 hours later. This suitcase is virtually empty. Well, it's actually carrying a pair of sunglasses and my phone charger. totally inconvenienced and the crew saved the plane from being dangerously overloaded by an empty suitcase. Absolute nonsense."
Pro: "The customer service representatives are very apologetic and helpful."
Contra: "Lack of punctuality. For any flight through British Airways, do not expect to be on time. Both flights were delayed; significantly so that the group I was with ended up missing the connecting flight (that shockingly left on time)"
Pro: "Boarding was good, flight was on time."
Contra: "No leg room, small seats...no surprises there!"
Pro: "The plane got to destination earlier"
Contra: "No in flight entartaiment"
Pro: "The crew on the flight from London to Chicago was absolutely amazing, funny with great service... really can't ask for more.."
Contra: "Food was average at best.."
Pro: "No issues."
Contra: "You need to pay for drinks and snacks - feels like low cost airline."
Contra: "Beverages not included and food only by asking"
Pro: "Boarding was quick and staff was friendly. On board the service was great. All flight attendants were smiling, friendly and kept coming through the economy cabin with orange juice and water to make sure we were all well hydrated. We received lunch, movie snacks, and a mini pizza lunch. The only meal that wasn't great was the mini pizza."
Contra: "The only minor issue we had on this flight was that our entertainment units stopped playing movies 4 hours before we landed. The cabin crew tried resetting it a few times and tried everything they could to fix it, but it didn't work. They did compensate us for the inconvenience so that was nice."
Pro: "nice plane and seats left on time"
Contra: "no water or coffee offered unless you paid for food"
Pro: "The food is good , the comfort is little bed the chairs is to close the other passsanger in the front is make nervous ,evert"
Contra: "Everything it's ok just the check in sometimes is take longer that the fixet time"
Pro: "Yes, the seat was good. The crew was good. The food was average."
Contra: "Diversity (for the food) and free alcohol (1-2 drinks are reasonable for 11 hours flight)"
Contra: "Over 11/2 hour late with no explanation."
Contra: "Really doesn't fit into the "didn't like" category but my boarding pass said Zone 6, however there was no Zone 6 called nor signage for it. Even the person checking our boarding passes was surprised. Just a comment really!"
Contra: "Plane delayed for 1 hour...lots of kids, very crowd"
Pro: "The empty seat beside me"
Contra: "Poor connections for movies and wifi- broken"
Contra: "Movie options were extremely limited"
Pro: "Amazing staff, service, comfort, food, entertainment! Already looking forward to our flight home - the cabin crew was hilarious and so great to have onboard. Love it!"
Contra: "Only thing I can complain about is that we sat on the ground for over an hour and left 1.5 hours late. We had a layover before our connecting flight so it wasn’t a problem for us."
Contra: "When I bought the ticket I thought it was air Canada but it was air Canada rouge so no food no entertainment tried to download air Canada app but took about an hour to get 10 percent done so flew with no entertainment no drinks no food nothing. Boarding was a pain had a three year old also had to pay extra 50 dollars for my baggage. Typical air Canada nonsense. Would not use them again."
Pro: "Crew were nice."
Contra: "Food was terrible."
Pro: "Staff were friendly and accommodating"
Contra: "Flight was delayed over 2 hours on New Years Eve and in return, we were given $10 food vouchers... only problem was most things were closed in the airport because it was New Years, and what was open the $10 barely covered it. In flight entertainment wasn’t working properly and frequently cut out. Eventually gave up."
Pro: "we caught the earlier flight to Vancouver, which was great!"
Pro: "Affordable and timely."
Contra: "Hard seats, no room for carry-on luggage, and not even a free cracker."
Pro: "The flight has a whole was really nice."
Contra: "It is unacceptable that air canada make you pay for you meal on an almost 5 hours flight, not even offering snack nothing... took air france just before this flight for 2h15 and we had a free meal... think about it ...."
Contra: "At the gate, we were told our plane would leave soon. An hour later, they announced the flight was cancelled and we were briskly escorted out of the terminal, told to go through customs and pick up our luggage, which had never even made it on to the plane. They were not re-booking flights at the airport, and the phone lines went to a voice mail message telling us to call back in a few days. I was stranded in Toronto with no phone and no where to stay. It's a week later and I still have not heard anything from from, even though I've called and emailed and sent snail mail."
Pro: "Help provided by the whole staff"
Contra: "I don't remember anything from sleeping too much."
Pro: "My good friend John came to pick me up even though it arrived at 1 am instead of 9 pm....."
Contra: "The wait for plane to be ready. There was a technical problem which delayed it. They gave us a discount coupon and I don't even know what kind of discount we will get. They should have just given us a free one way for a similar route."
Pro: "Flignt from Honolulu to Vancouver delayed. Return flight also delayed."
Contra: "Flight cancelled until the next day and then delayed again without sufficient notice . Air canada hasn't offered us anything worth making up missing a day out of our vacation"
Pro: "Seats were fairly comfortable. Tv choices were excellent- made the time pass much more quickly."
Contra: "No snacks provided, just options for sale. Those looked interesting though."
Pro: "Staff was great."
Contra: "I avoid rouge at all costs and recommend others to avoid it too. I hate the lack of screens and zero complimentary food. A pretzel would impress me but I relate air canada rouge to delta or united and always have weak experiences compared to other aircrafts."
Pro: "Very nice plane, great service and smooth flight."
Contra: "There was no wifi available on the flight from Montreal to Vancouver."
Pro: "I liked the organized boarding process."
Contra: "Rouge Flight entertainment does not even come close to any other carriers entertainment system. Additionally, if you have a PC your're out of luck. It only works with IOS. Funny, it took me over an hour to find this out prior to the flight. The ground crew were all clueless if I could use my PC. I could have used my Smart Phone but it's kinda on the small side to watch a full length movie and drain my battery to 0. The Air Canada website was equally not helpful. I had to purchase their Ipad rental for $10 Canadian Dollars in order to watch a movie. Funny, they only had maybe 12-15 movies to choose from. Additionally, the bathrooms were disgusting and had broken parts everywhere. Flight was filthy. Looks like their just trying to scramble turning their flights around. I felt sorry for the people waiting in Honolulu for their flight back to Vancouver. Shame on you Air Canada. Time to upgrade your fleet please. You need to have better cleaning crews and definitely upgrade your Rouge Player system to accept PC's."
Pro: "On time. Comfortable."
Contra: "Entertainment system had ads. Too many."
Pro: "The staff was very efficient and friendly. The cabin space seemed very tight compared to our flight to our destination. There was no entertainment as their system was down. It made the three hour flight cramped AND boring. There were no where near enough seats in the waiting room at the boarding area. Many adults sitting on floor with their families and lots of elderly having to stand."
Pro: "The seating and entertainment system."
Contra: "Cups were very small."
Contra: "Flight was delayed 2 hours due to mechanical issues. Can't be helped, but made for a long day."
Contra: "The time that I need to wait for my connections....I was traveling by myself with my two daughters 6 and 2 years old. And been honest wast pretty hard. Also, nobody told me about the permit that I need to have to go to Canada. I did the process online at the airport. Was fast but pretty stressful."
Pro: "Flight attendants friendly and helpful."
Contra: "Seats very uncomfortable - no legroom. Flight comong home delayed several hours because of maintenance problem."
Contra: "One attendant walked by offering water - nice that they offered water in the middle of the flight. But she didn't even give customers the chance to raise their hands bec she walked by so fast saying "water, water, water." I wasn't even dozing off and I couldn't catch her and I was sitting by the aisle. Dirty bathrooms with doors that don't lock - not just one particular stall but more than one stall."
Contra: "They need a better system for boarding. It took forever to get us all on board. And it was hard to hear which zone they were boarding since the passengers were so noisy. there should've been lanes for the different zones so they could usher us all in orderly. It was a chaotic mess without lanes. There was no entertainment if you didn't download their app onto your electronic device. No snacks were offered either. I didn't pay for a meal but it would've been nice to have some pretzels or something like that. The controls for the lights, and attendant call button were on the hand rest. It was very uncomfortable since it was a raised section, and more than once I turned on the light without meaning to do so. I won't fly Air Canada Rouge ever again, if I can help it."
Pro: "This was a horrible experience throughout. From the start, we were told to board but left standing on the jetway for 15-20 minutes before we were allowed to board the plane and take our seats. Went downhill from there."
Contra: "Uncomfortable. No space, "Entertainment" had one use their own device but no place to power the device. Audacity to charge $10 to use a rental device for entertainment when other airlines provide free of charge. No air-circulation on board. Screaming children the ENTIRE 6 hour flight. No complimentary snacks."
Contra: "Customers was asked to give up carry on bags because flight was full well my bag never reached my destination"
Pro: "Price was good and flights arrived timely"
Contra: "It's a typical new aircraft that is crowded when full"
Pro: "That there were no delays."
Contra: "Small spaces for legs, dinner taste... No tv screen in the seata back"
Pro: "Nothing in particular."
Contra: "Initial plane had mechanical problem before we boarded, so we were delayed and sent to a different gate. Delays became incrementally longer, announcements were not as quick as they should have been -- e.g. I learned of the gate change from another passenger rather than the crew at the gate. Then, the flight we did catch was delayed in the air due to congestion at LaGuardia. AC was too cold for me. Admittedly some of these problems were well outside Air Canada's control, but the communication weaknesses were their fault."
Pro: "Staff was courteous and friendly. Check-in was quick and painless, despite the mobile boarding pass not working properly."
Contra: "Did not ear food or use the in-flight entertainment. Seats are TINY! As a person with very broad shoulders, I found myself literally wedged into a corner as to not bump the person next to me. These planes should not be 3 seater when they are designed for two."
Contra: "The flight to Frankfurt was an hour late, so my bags didn't make the next flight to Warsaw"
Pro: "Nothing fantastic but it was a good flight even after being delayed a while. Our plane had something wrong so they took us off the plane and we had to wait until they found a new plane for us, thank goodness we were in Canada at the hub where there must've been extra planes."
Contra: "I could not understand one word the stewardess said. I'm not sure if it was an accent thing or a speak too fast too close to the microphone thing but had it been an important message I wouldn't have made it. The music on the entertainment"
Pro: "The flight attendants were wonderful. Everything was great but they stood out to me and my experience."
Pro: "The staff were apologetic and understanding. Everyone felt bad for the staff because they had nothing to do with the nightmare."
Contra: "Not only that I missed my connecting flight, when I was actually able to board 24 hours later the boarding experience was a complete nightmare with long lines and completely disorganized boarding system. I am curious to see whether I will get compensated for the missed hotel accommodations in Amsterdam. Keeping my fingers crossed. All to say, my last trip with Air Canada."
Pro: "It was ok."
Contra: "Not clean aircraft. My luggage left behind in Toronto.No entertainment unless you knew by chance that you need to download an application and having your own device.."
Pro: "Seat was broken, you can not recline seat. Flight was full, I was told so you have to sit on same seat. Secondly, there was one kid who keep crying yelling like hell, big time headache. It was about 6 early morning flight came at airport by 3:00am thought will sleep on air. On boarding, only drinks was offered, not even cookies or snacks there."
Contra: "Broken Seat No cookies or nuts, only drinks For kids or infants- airline should give them last seats or offers Air buds."
Contra: "Air Canada as well as WestJet charge exuberant amounts for local flights. They offer services and leg room of a budget airline while charging prices at the top range of a regular airline. Lack of proper competition in Canada allows Air Canada and WestJet to charge whatever they want since there are no other real options"
Pro: "I paid 10.00 for nuts... that is nuts!"
Pro: "Very friendly staff."
Contra: "Left late so missed connection. Was put up in a mediocre hotel."
Contra: "Because they had horrible service"
Pro: "Not much"
Contra: "Cramped old plane loud and noisy. But it got me where i needed to be."