Great flight ! Enjoyed it
My luggage was delayed because the flight arrived late and I almost missed my connecting flight to Atlanta. My luggage was delayed and it took 3 days to receive my luggage once it arrived in Atlanta. The baggage department is horrendous and non-existent. I did not get a call, I had to go to the Airport and wait for manager to board a flight, waited 3 hours and then they got my luggage for me. I understand staffing issues but there should be a better process for baggage services.
Flight was delayed at IAD Washington. Passengers were anxious as there was delay announcing about it.
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Pro: "Nothing was good as they cancelled the flight and ruined the trip"
Contra: "A solid schedule would be nice but they cancelled the flight"
Pro: "Amazing crew. Very attentive to passengers and genuinely nice."
Contra: "Too hot in the plane - was far too hot. too late the drink...after I eaten."
Contra: "Poor Flight and worst food and bad staff from Doha Airport. Worst food in qatar flight"
Contra: "The boarding process was ridiculous. The staff delayed boarding of zone 2 passengers until ALL zone 1 passengers could be located and boarded which could easily have delayed takeoff. They went so far as to page missing zone 1 pax several times and asked people sitting on gate area which zone they"
Pro: "Nice crew, 1 hr free WiFi"
Contra: "Significant delay on jetway, temps uncomfortable,"
Pro: "The crew was amazing:)"
Contra: "The availability to have vegan meals...."
Pro: "Crew and flight time"
Contra: "Entertaiment - pleasee TV"
Pro: "nice crew, great service"
Contra: "Refund my ticket"
Contra: "The airline demaged both of my completely new suitcases. They both had TSA approved locks. One of the suitcses has a missing wheel, another one ripped zipper and missing lock and it was wraped in plastic. A few items were missing from that bag."
Pro: "Excellent Service and most friendly staff"
Contra: "Nothing was bad. But the food taste can be better"
Pro: "Too tired after almost 24 hours traveling. No complaints."
Pro: "US airlines should model Qatar. New plans with exceeding long courtious staff who are happy to make your flight as comfortable and pleasant as possible."
Contra: "The food was actually very good, nothing was an extra charge and the flight attendants were wonderful. US airlines should really do a better job!"
Pro: "Food and flight attendants were excellent in Business Class"
Contra: "Sitting near bathrooms was a bit noisy and difficult to sleep"
Pro: "Food was delicious as always the crew never disppointed me always made me happy there’s very very good trained"
Contra: "I have nothing I dislike from Chennai to Doha it was only 5 hour journey so I was so comfy"
Contra: "My seats from Doha to Mumbai were very uncomfortable....37EFG. The 37D was a pain stepping out and in."
Pro: "Food was great , seats were comfortable and crew was very helpful. Entertainment was more than enough."
Contra: "(1) Was about to miss flight because originally my flight booking was from Benazir International Airport Islamabad but t the time of flight I boarded from a different and new airport in Islamabad which had become operational in Islamabad in the last week of April 2018 . My flight was on 10th May 2018 from Islamabad to Doha to Chicago but neither my online booking site ( Kayak ) not Qatar Airways sent any notification that my Boarding was changed from Banzir International Airport to the newer, bigger airport. Consequently , on the day of flight, I went to check in and board from the Bnazir International Airport but upon reaching the airport I was told that the airport was no more in operation. I was surprised to hear that all flights were to be from the newer airport. By the time I rerouted my taxi to the new airport I was already late for my flight but fortunately the flight from Islamabad to Doha, Qatar was delayed and I made it to the boarding time and flew to Doha , Qatar and then to Chicago."
Pro: "Clean airplane"
Contra: "On a 16 hour journey, we only had 2 meals and no snacks. I usually fly Lufthansa. They provide 2 meals and a third snack (usually a pizza) and keep additional snacks and drinks fully stocked in the back of the plane. None of that existed on this flight. The crew was very uninterested. Seemed very absent and not into assisting patrons. Overall, not what I have experienced on prior Qatar Airways flights. To add insult to injury, I was sitting next to an EXTREMELY smelly person, which didn't make the experience any easier :( Not the airlines responsibility to ensure patrons exercise proper hygiene, but that didn't help the situation with my hungry growling stomach."
Contra: "Boarding at JFK very disorganized. Poor system. No vetting of wheel chair users many fakers."
Contra: "Screaming children; not the airliners fault"
Pro: "Cabin Crew was great, very professional and capable."
Contra: "I am about 6'1" and 195 lbs, would love to have had a bigger seat."
Pro: "The flight got delayed for 4.5 hours. We didnt receive any call, sms or email informing us about the delay. We went to the airport for checkin only to discover that it was delayed! No justification or any reason were given to us. We are travelling with a baby. We had to get a taxi to return to our home and return back to the airport after 4.5 hours. Called qatar airways and send them a xomplaint email. No one cared to answer. The worst flight ever. Will never go with qatar airways anymore"
Contra: "Delayed for 4.5 hours. Extremely bad customer service"
Contra: "Probably the best flight crew I ever had the pleasure of being with."
Pro: "Friendly crew, good entertainment options"
Contra: "Nearly empty flight and twice got assigned seat in very front with screaming child. Going had to move to nonreclining seat after 1st 12 hour flight. Assigned last seat in plane going even though short layover - had to run after 12 hours on plane since got last bus to terminal and waited, waited, waited for final passengers, not fun. Way back flight changed and no accomodation made (a lounge, room, anything) for 7.5 hour layover "you'll just have to hang in there" in middle of night even though others on my tour with same issue in dubai got a room included. With added stress of going through qatar which i booked because of longer layover so wouldnt miss connection just before political decree announced, i will do anything to avoid qatar again despite the very friendly crew. And having to wrap my camera equipment to check it, get extra insurance, such a pain."
Pro: "The was very hospitalty"
Contra: "Every thing was amazing"
Pro: "Crew was great. Very helpful and caring"
Contra: "Flying in and out of Doha and being marked for yet another deep search was so frustrating"
Pro: "Nothing at all"
Pro: "excellent services from top to bottom cabin crews.Salute to Hats off them."
Pro: "Everything was great except Food and service comfort of the plane Cleanliness was superior"
Contra: "One crew member was a pain if you wanted ice you got 3 cubes ask for more he would ignore you. He was rud and nasty. I mentioned to other crew members they say just his way. If that is his way maybe he need find new job."
Contra: "Was forced to purchase a return ticket or was not allowed to board the plane. Had to pay 850.00 dollars. In process of requesting a refund."
Pro: "food and courtesy of the staff"
Pro: "Considering how long it was, not much could have been better. It wasn't too crowded, so the seat next to me was free, which made getting some sleep easier."
Pro: "Comfortable wide seats, good service"
Contra: "I never made it to the Yerevan to Doha flight, because Qatar Airways did not get me to my destination in time. They had an emergency landing in The Azores, after turbulence and several passengers got injured, when the pilot failed to warn passengers to put on their seat belts and they flew into the air, hitting the ceiling before falling down. One passenger had a heart attack. Once they de-planed us in The Azores, not a single Qatar Airways employee helped us on site anymore. Passengers were left in the hands of hotel and airport staff. There was very little communication with the passengers. A relief flight was supposed to come in 12 hours. It did not come for another 35. After the emergency landing, some passengers noticed that a wing looked defective. The disruption may not have been due only to bad weather, but a defective plane as well."
Pro: "Comfortable and easy"
Contra: "Departs in early morning"
Pro: "Journey was ok."
Contra: "Flight was on runway for more than 45 mins. I had to run to catch my connecting flight. If the flight had to wait then why on runway after landing. Anyways I barely caught my connecting flight."
Pro: "Very friendly crew and efficient check-in service. Food was lovely."
Contra: "Multiple problems with onboard entertainment re-setting itself."
Contra: "The delay from Bahrain to Doha. We delayed around 30 min. On the plane before take off."
Pro: "The staff were welcoming and friendly. Their customer care is second to none. The food is excellent and i ate throughout my flight."
Contra: "The comfort was a bit below my expectations. Sitting on the seats along the isle was uncomfortable as they are closely placed. There is no enough room to move and to lean sideways when one wants to sleep. My tv was not working. The touch screen was not responding. However the friendly flight attendants shifted me to a vacant seat where the tv was working. The movie selection was limited. There were no documentaries about wildlife. Sport was also missing. We also need some news channels like Aljazeera, CNN & BBC so that we keep updated on issues happening throughout the world. This is very important especially to people like me who traveled long distances from South Africa to Los Angeles USA."
Expected A320neo as per the booking, got a 28 years old A321. Still no food service. Not impressed at all this time by Lufthansa.
Great service and better food than United
Contra: "Flight was cancelled"
Pro: "I didn’t get the chance to experience the seats because I didn’t get to be on the flight due to a huge mistake of a Lufthansa employee"
Contra: "Hire better competent people!"
Pro: "Lufthansa is an airline in a different class altogether. Can not compare with any commercial airline that flies to Europe"
Contra: "Great food, comfortable seats, enjoyed the whole 11 hour flight."
Pro: "In-flight crew was friendly, the food & beverages were OK and there were plenty of in-flight entertainment options."
Contra: "They double charged the baggage fees: I prepaid in advance but upon checking in for the return flight the representative wasn't able to locate the appropriate information, although I had a printed copy of the confirmation email they sent. I had to pay for it again which is a lousy experience."
Contra: "Went First Class. What a joke! Coach seats & service. Only difference is they leave the middle seat empty. This appears to be the European standard (we flew on 3 different airlines) for 1st Class within Europe flights. Save your money, fly coach within Europe."
Contra: "terrible experience - hidden fees for 1st checked baggage travelocity messed up on their site when the ticket was purchased when in fact the person that travels needs to pay to check in the luggage"
Contra: "We had reserved a gluten free meal for my wife. When I went to check in it was gone from our reservation. The crew attempted to put something together so she would have food to eat but the response from their customer support team on the phone was not great. I recommend verifying all meals twice before 48 hours out. On a 7+ hour flight this is not fun."
Pro: "The people who work for Lufthansa are the nicest i’ve met, on par with Turkish airlines. The times for boarding and departure were respected, the flight was short but pleasant."
Contra: "The long lines. After check in and security, boarding could have involved less of a standing and waiting, with a bit of ahead communication that could be attained. For instance indicate the order of boarding, time until boarding, and place where the passengers from rows 50-70 should form ia line..."
Pro: "All good - Lufthansa even handled an unexpected air traffic delay well, meaning my connection still worked. Great price too - booked at short notice and Lufthansa business was half the price of BA. Far better device too."
Contra: "No negatives."
Pro: "This space intentionally left blank"
Contra: "For starters, they sat my 12 year old daughter 6 rows away and both of us in center seats so no one would switch with us. Mid flight, my daughter asked to switch with me since the guy next to her kept asking personal questions and was making her uncomfortable. Second, the in flight entertainment did not work. Third, I had pre-ordered a diabetic meal, they “think they may have given it to someone else.” Fourth, one hour delay making for a tight connection. And finally... they lost my suitcase. Should arrive in a few days."
Contra: "I missed somehow the distribution of headsets, and I never got one (after asking for one). (Un-)fortunaltely there was no movie I really wanted to watch, or classical music for my taste (recitals, chamber music). Anyway, this is not a major problem, just a tiny glitch. The random boarding went surprisingly well, although I'd prefer the more structured version. Until there is bread, butter and cheese, I am fine with the bland food."
Pro: "Flight on time, good service, helpful staff"
Pro: "Crew very nice and carefull"
Contra: "My luggage was destroied ;-("
Pro: "Staff was very polite, helpful, and attentive. Our flight left late due to a delay with the plane, and the flight attendants were very proactive about informing passengers about making connections and doing all they could to help."
Contra: "All good."
Pro: "We originally paid for seats a month before and were told to move seats because the plane was full. Plane was not full. Would like refund."
Contra: "Customer service"
Pro: "Lufthansa has it all together and knows how to fly. I recommend to everyone!"
Pro: "Comfortable seats with plenty of room. Enjoyable crew during the flight."
Contra: "I did not have any complaints about this specific flight."
Pro: "The flight had plenty of leg room and a snack with drink was served free which was a nice touch."
Contra: "Very cramped seating on first part of journey from Budapest to Munich"
Pro: "Service was outstanding. Very polite and prompt."
Pro: "Very good service.."
Contra: "A flight attendant from Bucharest to Frankfurt kept bumping her behind in my shoulder. Before this she was not helpful when I asked her where to put my bag. She shoukd not work with people if she does not like them. Otherwise, everything was great: food, space, movies."
Contra: "crew was not friendly"
Contra: "Baby kept most of the cabin up for three hours of a six-and-half hour flight. I know this isn't Lufthansa's fault, but they did little to help. Also, business class seats are too hard!"
Contra: "It wasn't Lufthansa"
Pro: "I was really upset because time for living 6 and we left 8:15 I had connection fly to Romanian I missed because of ...I stay in Germany for 5 hours.I ask Lufthansa too put me on Tarom fly they say is United fly...they really make me updated.I think the crew on United is not friendly.The food waste good in"
Contra: "I like the movie"
Pro: "I have been spoiled with the large planes, so the small ones to me are cramped, but thats with all carriers not just Lufthansa. I generally prefer to fly Lufthansa when heading to Europe."
Contra: "It took over an hour to drop off a bag prior to boarding. I had already checked in online. There were long lines in Bucharest and simply not enough staff working the Lufthansa desks."
Contra: "Although we had reserved (paid) seats as a family in an entire row, upon check in we were given different seats. We had to spend 20 minutes talking with different agents in order to get our original seats."
Pro: "Movie selection, wine and food"
Contra: "Crying babies - outside of the crew control"
Pro: "Efficient boarding. On time departure."
Pro: "Real food with real tableware even in the Econ section. Unbelievably courteous staff. Will make it impossible to fly Anyone else when going overseas"
Contra: "Nothing...I felt spoiled"
Contra: "The food could be better. The ravioli option very oily ."
Pro: "Was served food and drinks for a 2 hr flight between OTP and MUC. Who else does this? My mom was offered transportation assistance throughout the entire flight. Preboarding on every leg of the flight"
Pro: "Plane was clean and service was great."
Contra: "First leg of our flight was delayed, second flight departed before we landed."
Pro: "Attention to details, big clean bathrooms, service with a smile, friendly flight attendants, overall a great experience. I think American, United and Delta and other airlines could learn a lot from this Company."
Contra: "Not much, just the USB port on my chair was not working. No biggie. Reported it and should be fixed asap."
Pro: "Despite the wintry weather, a safe take off and a nice flight. A plus to Otopeni (Bucharest) airport administration - clean runaway, no snow no ice on it."
Contra: "Delay time should be posted accordingly at the gate."
Contra: "My flight was cancelled due to the pilots' strike. I only learned about this when I attempted online check in. Lufthansa never attempted to notify me. Then when I called in to the Romania Service Center to rebook, the phones went down in the middle of the call. That is understandable given the extreme volume of calls they were handling. What is unacceptable, is that they made no attempt to contact me once the phones were up. I ended up calling the U.S. service center at 1am local time to rebook...only 3 hours before I needed to leave for the airport. It took an hour - which I paid for at direct dial international rates - to find a flight. I'm very grateful for the U.S. service rep who was kind and helpful. She was the one bright spot in this poorly handled situation."
Pro: "Service was excellent"
Contra: "All would have been great, but the cross Atlantic had a locked seat assignment. I was assigned last row and middle seat, I could not change seat when there were other seats available at check-in. United would not let agents change either. Maybe kayak related? Expedia always allows seat changes"
Pro: "Seat backs are flatter, which for me (a shorter woman) is much more comfortable than the more contoured seats on other airlines."
Contra: "Very dry sandwiches."
Pro: "Flights were on time. Both Air Canada and Lufthansa Airlines Service, including sitting and boarding process were relatively smooth."
Contra: "12 hour long flight from Frankfurt to LA was exhausting."
Pro: "Organized boarding, service, left on time"
Contra: "No gluten-free food when they served the food. They said that they didn't serve gluten-free food on short flights, but this was two and a half hours. Also, I had asked for a gluten-free meal when I booked my flight. Not good in today's world, when quite a few people have to eat gluten-free. (I am a medical doctor.)"
Pro: "Everything went fine."
Pro: "I am very please, and will use Lufthanza always!"
Contra: "All was great"
Contra: "Second baggage charges"
Nice flight but from Entebbe to Amsterdam they didn’t get me what I requested for the baby.
Pro: "The plane condition."
Contra: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Contra: "Friendlier crews"
Contra: "Wifi on klm"
Pro: "Crew were excellent"
Contra: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Pro: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Pro: "Flight was on time."
Contra: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Pro: "Professional crew. Good simple check in."
Pro: "Loved the smooth ride."
Contra: "Bathroom was pretty nasty"
Pro: "The crews were pretty great!"
Contra: "The regulating of the temperature."
Contra: "Delay due to strike"
Contra: "The plane is so old..,"
Contra: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Pro: "Crew was great, very responsive and hospitable!"
Contra: "more lunch choices, especially choices without dairy products."
Pro: "Reasonable space in economy class seats"
Contra: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "Seat comfortable"
Contra: "Flight was delayed and overhead bin space was very small"
Pro: "Service is awesome. Food is great."
Contra: "People with short connection are affected by the 15 to 25 minutes delay."
Pro: "Everything was smooth and effortless."
Contra: "Can’t think of anything."
Pro: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Pro: "My seat"
Contra: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Pro: "quick/efficient boarding - good staff - good food - easy flight !"
Contra: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Pro: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Contra: "The earphones could have worked!"
Contra: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Pro: "the crew was nice"
Contra: "Seat confort on long flights, leg rooms,"
Pro: "Lovely crew, very helpful"
Pro: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Contra: "Less legroom, storage space, bad food, few movie options."
Pro: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Contra: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Pro: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Contra: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Pro: "Crew where awesone and the choice of entertainment was fantastic"
Contra: "Seats way to close together"
Pro: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Pro: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Contra: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
Pro: "Food was excellent, service from staff was friendly, and entertainment options were great."
Contra: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
Pro: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
Pro: "Fast boarding"
Contra: "The entertainment system wasn’t working for the whole 10 hour flight."
Contra: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Pro: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Contra: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Pro: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Contra: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
Pro: "Sandwich was incredibly tasty (although not much filling)"
Contra: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
Pro: "Cabin crew were very professional."
Contra: "Aircraft returned to gate due to fault and was delayed for 45 min."
Pro: "Friendly staff, good service and on time departure/arrival."
Pro: "Very friendly and helpful personnel."
Pro: "In flight food was enjoyable"
Contra: "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."
Pro: "The cabin crew, the flight and communication and the cleanliness of the plane."
Contra: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
Pro: "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"
Pro: "Very good flight, excellent service and good food."
Pro: "Spacious cabins, friendly service"
WI-FI Connection needs to be more secure
There was no entertainment monitor on this flight.
Pro: "The crew was awesome"
Contra: "Every time I fly out of Scranton I’m delayed horribly this time it was so bad I’m stuck in a hotel for the night."
Contra: "Nothing--everything was great--perhaps the best service I've ever received."
Pro: "Seats were comfortable didn’t have to pay extra for my personal day crew was polite"
Pro: "I was arriving only 45 minutes prior to departure time. Not able to check in my luggage. AA ticketing agent allowed me to bring my garment bag through security and to be checked in at the gate. Thank you very much!"
Contra: "Nothing really. Very satisfied customer here."
Contra: "Flight was 2 hours late, and forced a full on sprint to get to a very distant gate in Philly for layover"
Contra: "Delayed the flight because they sold 1/3 of the seats, not a priority for American operating at a loss."
Pro: "Plane was newer than I expected. Had tv monitors on the back of seat headrests."
Contra: "The flight was delayed an hour because the flight crew was late."
Pro: "The seat wasn’t very comfortable"
Pro: "Access to diff. kinds of movies for entertainment, nice attitude from the crew"
Contra: "Seat belt sign was on almost the entire time.. Would be great to have a better way to clean hands before meals as only option for us was the lavatory.."
Pro: "Crew did a good job handling the full flight."
Contra: "I had selected seats thru justly.com. Paid extra. I was not given the seats I had selected. American Airlines refused to acknowledge the confirmation for seat assignments that I had received thru email from justfly.com and Finnair."
Pro: "The wine"
Pro: "Made it to my destination"
Contra: "2-hour delay in the plan after departure from the gate for maintenance. The seats are so small that my knees hit the seat in front of me the entire flight."
Pro: "miserable. Flight."
Contra: "No concerns What I expected for a quick flight"
Pro: "great trip and crew"
Pro: "great trip and crew"
Pro: "Plane was late in arriving so boarding was delayed. Took off 1/2 hour late, but landed on time in Miami."
Contra: "Snack offered by American could be better than some dry cookies. Especially for Diabetic passengers."
Contra: "spending $600 on a one way flight with you today has been the worst experience and rip off ever! Delayed in Hartford 6 hours. Changed my layover flight in Dallas. Now Dallas delayed 1 hour."
Contra: "I purchased a business class seat and did not get a business class seat. In Philadelphia the agent would not give me the available seat because I was not on an upgrade list. He said I would have to call american. I tried several times. (I also called british air and they said they could not help.) Each time i tried American the message said they had high volume call back later. I reported this to BA and have not yet had a response."
Contra: "Flight was delayed"
Pro: "On flight crew was pleasant and helpful."
Contra: "I didn’t like the fact I had to wait 5 and a half hours in the airport and not being compensated by the airline, who for some reason penalize anyone of their passagers if they are late or want to change a flight. I was also late for a meeting"
Contra: "Gate agent told me it wasn't his job to quickly verify if my luggage had made it on the plane after my 10 minute sprint in PHX. I know at my job, I don't get the luxury of telling customers "it's not my job", especially when the customer has had a bad experience with us."
Pro: "Enough leg room. Free movies"
Contra: "Nothing really"
Pro: "The staff was very helpful"
Contra: "I did not like the fact that, I was ask to help a non English person, whom spoke French find their way to the departure area from check in. I could not understand their broken English. That I feel is the job of the person or staff trying to check them in."
Pro: "Nothing special"
Contra: "BWI check-in crew is not friendly, not related to Japan Airline."
Pro: "Excellent. on Time. Friendly crew"
Pro: "Planes were punctual and smooth flight"
Contra: "don’t know! didn’t get to phoenix because of plane issues"
Contra: "The flight was a bit delayed and was not cleaned at all, may be because of short of time, but minimized the further delay, so acceptable."
Contra: "Itinerary did not mention the British ran through AA. It Mede me confused. Back and force between two check in desk."
Pro: "Personell at Bagage drop was nice"
Contra: "First the time between connection flights was very short. Then after just making the. Innextion sat for almost 2 hours on board . Missed introductory lunch for my new summer job at my college -"
Contra: "Essentially a bus ride with the comfort of a wooden bench."
Pro: "Prompt boarding"
Contra: "I could never sync in the entertainment app and wifi"
Pro: "Nothing I could not take the flight"
Contra: "They did not let us board because the connection time was not enough for our bags - no one took accountability and they finally rescheduled us on a flight the following day after 3 hours on the phone. Terrible"
Pro: "it was a reasonably priced flight, so I guess having to put up with the delay and a cramped plane is what you should expect"
Contra: "the fact that we were delayed for over 3 hours (mechanical? then switched plane). The plane itself was really cramped - I realize you have to put up with that on domestic flights, but international, really??? American should figure out other ways to cut costs."
Pro: "Seat was comfortable"
Contra: "Gate agent told me my bag would fit under seat but when I got on board found it would not and had to do gate check."
Pro: "The flight attendant lady from 1st class/Business held my suit jacket for me to grab on the way out. Simple thing, but very thoughtful and kind. Love it."
Contra: "The negatives are puny compared to what made me happy in this trip. Thanks AA! Please thank that nice lady for me!"
Pro: "I got home."
Contra: "Waited 1 hour on the plane with no explanation."
Pro: "Boarding process was quick and staff was decent."
Contra: "Tiny seats, everyone was uncomfortable because of this. No in flight entertainment."
Contra: "I boarded in group 2. A lot of the overhead space was already full due to the large number of priority passengers. This led to people having to go to the back to find space for bags. That creates a lot of jams at the end of the flight. Also, younger passengers often try to rush out of the plane rather than waiting for their row. This should be stopped."
Wheelchair service always a weak point in Heathrow...
Everything was pretty mediocre for the upgraded cabin. Seats are only slightly more comfortable than basic economy, but just barely and not good for a long flight. The crew was pleasant but invisible - after dinner service they made one pass to pick up trays but then offered drinks and water twice more before making any other pass to pick up trash. Some passengers who didn’t finish their meals before they came by for tray pickup had their dirty dinner trays in front of the f them for 5 hours and no crew member even offered to take it away. Pretty disgusting having old food and trash all over the cabin for an 11 hour flight.
Contra: "Excellent on every level!!"
Contra: "I booked flight for my parents from Kayak for the first time. The confirmation number was: KAYAK Booking Reference KE40651 British Airways Record Locator 3IMN38 Booking Date Jan 24, 2021 So British airways cancelled the flight may days before the flight date and they notified Kayak but Kayak sent me no notification. At the time of check in we found that the flight was cancelled. It was such a hassle. I called kayak to rebook frantically since it was very important to travel right away. Your customer service was pathetic. I was told to cancel my british airways reservation and then I have to wait 24 hours for another department to call me to talk to me about rebooking choices. There was no concern from your customer service that since u are at fault so make correction for it right away by rebooking it. You guys didnt inform us for cancellation of the flight that happened days before the flight. I didnt like what Kayak rep was telling me and called British airways again to see if they would do something. They then were able to rebook me the following day with 2 stops instead of one stop which I had booked. So my parents took the flight with one day delay with extra stops. I had such a horrible experience with Kayak. I will never rebook from Kayak again."
Contra: "Provide power outlets at seats. The remote control provided at the seat isn't at all user-friendly. I finally figured it out, but more people than not would have trouble using it. Also, basic features like turning on/off the reading light or calling a flight attendant shouldn't be on this complicated remote. Finally, the seating in economy plus or whatever this class is called needs to be rethought. (aircraft: Boeing 787)"
Pro: "Wonderful to fly on a small airline that still believes in service - a free cup of coffee and a Tunnocks biscuit - whereas many larger airlines charge for coffee etc."
Contra: "flight was delayed about 2 hours. First hour waited in the plane. Why they've boarded us if we were not able to take off and had to wait in the aircraft? Near Heathrow, we took loops for about one hour. Expensive and offering nothing, no luggage, no seat selection, no meal on board. BA worst than lo"
Pro: "Virtually nothing, even in Club Europe."
Contra: "Crowded cabin, uncomfortable seat pitch, anarchic boarding (even for Club), lousy food and that ghastly safety video."
Pro: "The check in process was easy and straightforward but we were in the front of the line--which was very long. The lady who checked us in was very nice and pleasant and she was there for boarding as well. This process was very smooth for us."
Contra: "No water available unless you paid for it --same true of coffee and they only take credit cards. Was not able to request seats early and ended up next to the bathroom and lots of people standing in my personal space and the smell is overwhelming--the chemical smell."
Pro: "Despite having a delay in Denver, we were able to arrive on time. The crew was very friendly in greeting us as we boarded the plane"
Contra: "The boarding process was hampered by too many people putting too much carry on luggage in the overhead bins. Many put things in the overhead bins that could have been put under the seat. It didn’t seem like the crew was paying too much attention to this. In general the crew was pleasant, but there didn’t appear to be much sincerity in the pleasantries."
Pro: "Great personal service from the stewardesses. Excellent food. Plenty of drinks! Even good olive oil."
Pro: "Service was excellent"
Contra: "Entertainment system getting a bit long in the tooth on 747. Hot breakfast could have done with some colour"
Pro: "The crew on the plane were lovely and the service was great. We paid for exit seats so had lots of leg room."
Contra: "The plane was very old and the entertainment system poor. Small screens, no wifi and laggy interface."
Contra: "It was terrible cold. We received no free food or drinks."
Pro: "On time , efficient process. Courteous counter staff."
Contra: "Only H2O. Nicole and dime on everything else."
Pro: "I think people could entertain themselves but to me it is deplorable to not offer at least complementary water. Complementary coffee would be a nice touch too but at least water."
Pro: "Nothing - even in so called Club Europe."
Contra: "Cheapness and shabbiness in every respect. A sad downward spiral for a once impressive airline."
Pro: "Great value for the money, nicely priced round trip. Very well scheduled flights, good connections, easy to travel."
Contra: "Little legroom on long flights, no wi fi on board overseas flights, even for purchase. No food available on Europe international flights, but for purchase."
Pro: "Flight was onetime, food on the flight was for purchase but it was vert nice, boarding was onetime and smooth."
Contra: "I had to watch movies with barely an audible and only one side of my headphones worked. It wasn't the headphones but rather the sound in the arm where the headphones plug in. Made a 10 hour flight even longer."
Pro: "Good pilots. Safe flight."
Contra: "No free beverages between Milan and London! This is the very first time I have not given free water!"
Contra: "Waited an hr to finally get bags"
Pro: "I love the fact that I was able to find a good price for the tickets...JUST THAO"
Contra: "The fact that the flight was delayed and they didn’t tell about it until 1.30-2 hours before leaving...and that because we pressured them other wise they wouldn’t even bother to announce us. So sorry you guys don’t have another rating UNDER POOR BECAUSE I WOULD LOVE TO GIVE IT TO YOU...."
Contra: "No food!!! No coffee!!! No water!!! "Brilliant" like low-cost !!!!! Incredible!!!"
Contra: "terribly small seats!!! I had a gout attack after this flight. horrible!"
Pro: "crew was very pleasant and helpful"
Contra: "i ve had seat no 49H the only seat in the airplane with the exterior arm rest whithout cover i took the seat but first time ive got up ive torne my jeans...(ripped them badly and scratched my leg in the sharp piece of metal coming out at the end of arm rest i have shown the crew memeber what happened(a male) in i have filled out a report with the"silver tie lady" i would kindly like to find out what type of compensation i will get for the unpleasant situation of walking around in the LA airport with a big hole in the back of my jeans i can be reached at "firstname.lastname@example.org" or ph (310) 626-3201 kind regards Moldoveanu George Gabriel"
Pro: "Flight left Seville on time, and landed 10 mins early. Friendly crew. Marks and Spencer food available to buy on flight. Reasonable vegetarian options available - thank goodness. Didn't have to pay for extra leg room in exit aisle - probably because no-one had bought them when I checked in at airport. Would definitely recommend."
Contra: "Only downside is crew member in Seville at the airport gate could not be understood. She spoke English with such a thick Spanish accent and intonations that no-one understood what she was saying on the speaker. She also sounded as if she was arguing, as opposed to inviting us on board in a welcoming and orderly fashion. Although at times funny, it ultimately translated into a lot of noise on her part, and a headache on my part."
Pro: "On time, smooth and comfortable flight. Crew very helpful"
Contra: "There wasn’t much not to like about this flight. All very good. But so short no entertainment really possible"
Pro: "Cabin crew was amazing..... didnt mind the delay things happen"
Pro: "everyone was very nice. We were on time"
Contra: "I am 5 feet to inches, my knees hit the seat in front of me when the The front seat was back"
Pro: "I still think highly of BA but please don't follow American domestic carriers down the rabbit hole of terrible service with regards to food and comfort."
Pro: "Flight was on time and arrived a little early"
Contra: "Older plane"
Pro: "Excellent service, the entire flight staff was friendly and attentive"
Contra: "The only thing I didn't like was the size of the drinks. Regular sized soft drinks, juice or water would have been better especially for 11 hours in a pressurized cabin. I had to ask several times for more water until I found a small water dispenser at the back of the plane where I could refill my water bottle without having to ask the staff. The attendants were always more than happy to give me extra water when I asked"
Pro: "All but one of the FAs were amazing. Very kind and patient with the kids on the plane. The plane was also very quiet and comfortable."
Contra: "The food was super greasy and not good. My daughter wouldn't even eat her Mac and cheese. The overhead voice is very quiet and hard to hear. I didn't hear most of anything that was said other than the safety briefing."
Pro: "Quick passport checks on boarding. Seat has head rest that can be folded to hug your head, very comfortable!"
Contra: "No USB charging plugs. Main dish was good but the salad is poor."
Pro: "It was the beginning of school holidays so mobbed but we all got on the plane"
Contra: "Security at Edinburgh was tough for thise of us not used to the 'clear bag' policy. One steward (German guy? ) seemed to be in a permanant bad mood. And once we got to Heathrow, the jet bridge did not work, so we could see our luggage leaving the plane before we did!"
Pro: "The plane got to destination earlier"
Contra: "No in flight entartaiment"
Pro: "I appreciated the free upgrade to an empty emergency row."
Contra: "A complimentary drink was not offered. I had to pay for my entire meal including the drink, because no snack or drink was provided."
Pro: "The crew on the flight from London to Chicago was absolutely amazing, funny with great service... really can't ask for more.."
Contra: "Food was average at best.."
Pro: "The crew was outstanding and really tried to make the fight bearsble"
Contra: "Not too much. The food wasn't bad either!! I really like flying Birtish Air"
Pro: "No issues."
Contra: "You need to pay for drinks and snacks - feels like low cost airline."
Contra: "Beverages not included and food only by asking"
Pro: "The treatment and luxury of being a business/first class passenger. I've been told I was (free) upgraded from economi class to business class. Actually there was no business class,- it was first class. Because after arriving and leaving the aircraft, I walked (like everyone) through the First class,-and it looked exactly like the "business class" I was sitting. I had all the luxury and service a first class passenger had,- from the champagne and all other amazing beverages to the high end luxury dining and of course the amazing service of the flight attendants. I would always choose BA again if Ihave the choice. Even if it's still "just" economy class. BA is just an airline that treats all their passengers as first class member. Thank you BA for this experience. Keep it up and please, never change."
Contra: "My flight was cancelled because I missed the first half of a round-trip flight, even though I phoned several times to explain that I still wanted to use the return trip. This practice seems almost criminal. I paid for the flight, I should have been able to use it."
Pro: "My flight connection to Heathrow from Milan was 2 hours late. The staff at British Airways met me at the gate and escorted me to my connecting flight which was boarding at the time. I would not have made the connection if I had not had expess connection service"