Emirates was top class. Clean flights, rich ambience, helpful crew, good food. Entertainment was subpar. Seat cushion was not at its best. A lot of movement by Cabin Crew, causing continuous sleep interruptions (Aisle seat is not the best option).
Contra: "-Seat comfort - stingy with morning coffee -terrible departing plane"
Pro: "The crew were great"
Contra: "This time , the food could have been better"
Pro: "The crew were very helpful and the food was good."
Contra: "There was no soap in the toilets on the stretch from Sydney to Dubai. The film choice also seemed poor."
Pro: "Crew was amazing."
Contra: "Seats were a little narrow and could use new cushions."
Contra: "Mechanical problems delayed the flight 1 1/2 hours. Other than that, the flight was good."
Pro: "I would like to see you distribute toothbrush kits in economy class, even if you do not consider 7-8 hour legs as long haul flights"
Contra: "there were no toothbrush kits given out in economy class"
Pro: "The crew is good."
Contra: "The check-in is a disaster. A F-class passenger is treated as a Y passenger. Luggage limited to 2 pieces, even as GOLD FF, was made to pay US$200 dollars on a ticket of already 3,500 dollars and the price is the same for F-C-Y! The treatment was really commerce, as if the check in gets a commission"
Contra: "Delayed flight and the procedures took very long."
Contra: "Having Christian music to listen to on the flight as an option"
Pro: "Today amazingly the service was too good, the hostesses were coming forward and asking if we needed something and making the journey comfortable."
Contra: "Was nicr"
Pro: "In flight entertainment was excellent"
Contra: "My first flight the seat was towards the back and was smaller than others."
Pro: "General flight was good. Loved the food."
Contra: "Beeing more than an hour delayed"
Pro: "The seats on the A380 are a bit larger and offer more leg room. The food is always good and the service is first class."
Pro: "I like the dealing of staff members"
Contra: "Didn’t like behavior of Dubai airport’s staff. They were too rude and Newark wheelchairs helper were asking for too much tips. Are they allowed to ask for tips and speak rudely with senior citizens. Please give attention towards these problems"
Contra: "Staff don’t smile! I ask for hot towel the crew didn’t give me any!"
Contra: "They changed my pre reserved seat without telling me and I was by the bathroom. Super uncomfortable the entire flight."
Pro: "A footrest would make the flight perfect."
Contra: "No footrest. Legs got tired. Felt like lifting them up."
Pro: "Entertainment - excellent"
Contra: "Seat (bed) - not very comfy (could be wider and full bed) Food - very poor breakfast (dinner was very OK). It's a shame for such an airline to serve such a breakfast (continental)."
Pro: "Everyone was very friendly. Lots of choices for entertainment. Had enough legroom in a regular seat."
Contra: "Being on FlyDubai for the first leg of the trip. We had a difficult time with our check in and our son's luggage was lost."
Pro: "Professionalism of flight crew. Movie & entertainment selection. Overall cleanliness of aircraft."
Contra: "Ground crew was not well organized. Lacked attention and professionalism. Bad way to start a flight."
Pro: "Didn’t get this flight as we were so delayed."
Pro: "Professional and friendly staff"
Pro: "Every thing was good"
Pro: "Very comfortable flight in A380"
Contra: "Boarding at Melbourne was late and somewhat shambolic. Flight attendants did their job but not with enthusiasm or friendliness. Emirates flight attendants seem to have lost some of their enthusiasm and friendliness."
Pro: "Food ,seat,everything was just great"
Pro: "Great legroom good food and lots of entertainment. The little comfort packs they give you are awesome as well!"
Contra: "Everything was great!"
Pro: "On time, entertainment good crew"
Contra: "Food was bland"
Pro: "Good entertainment system and nice staff."
Contra: "I have 2 six-hour flights connecting in Dubai. Only one meal on each. Seems pretty stingy."
Pro: "Seating Services Entertainment"
Pro: "None was satisfying"
Contra: "Every thing was bad"
Contra: "Not having an aisle seat made it very difficult for my handicapped husband to get in and out of his seat. We had to wait for our neighbors to step out of their seat and take advantage to do the same. Felt very claustrophobic. Service was not good, we rang the bell several times to get some help and no one came to our assistance and we gave up after that. The crew told us they had run out of some juices that we would have liked."
Pro: "Good flight. Crew was professional, but not warm and welcoming . They were very accommodating when asked to switch my meal and for my daugters toy."
Contra: "Food again was too spicy. Please give a vegetarian option that includes dairy, fish and chicken."
Pro: "The best"
Pro: "Everything was great. I didn't want to get off the plane."
Pro: "Flight wasn't filled. Takes off and lands at not-business ideal times so it was perfect flight for vacation. Crew remained quiet and left lights off full flight instead of turning them on and off"
Pro: "I liked how friendly the staff was and that they do not nickle and dime you for everything."
Contra: "The lack of legroom in Economy."
Pro: "The flight was empty and the luxury to choose your open row of seats"
Pro: "The crew and leg room"
Contra: "Food was very spicy and oily. My 3 year old three up after consuming the fried rice. Boarding was veru chaotic."
Contra: "Tough to get a drink"
Pro: "Connection flights less time spent in transit"
Contra: "Crew not very friendly"
Contra: "Food was not given properly, no snacks was there which I get in between breakfast and meal every time I fly from Dubai to Boston or the reverse. No kit was given which includes brush, paste, eye covering band. Last time I travelled from Boston to Dubai the food was completely frozen and now this!"
Pro: "The good was good and the staff treated us with respect."
Contra: "When I reached at Dubai l could not get a seat to come to Boston as they had overbooked. But it was a blessing for me as I was given a free round trip ticket from Boston to Kenya to use within one year and for that I thank you."
Pro: "Flight still arrived reasonably on time despite being delayed. Service is excellent!"
Pro: "Activity bags for children, lots of legroom, great entertainment selections - new movies, nice individual screens, great colors and lighting and a nice smell. Flight attendants all nice and helpful, love the flight attendant outfits."
Pro: "Very spacious . The landing in Lagos was perfect"
Contra: "They ran out of food choices"
Contra: "I would never ever travel on Emirates They got the passenger off the plane due to a chip issue on one of the passengers British passport , all 4 passengers were stranded in Dubai for 72 hours without any help with accommodation or food , 3 passengers were kids and they were not allowed to board without any reason , finally re routed to London without a connecting flight to USA , this is day 6 and still fighting with them for a connecting flight This has turned into the worst night mare , have so far spend 948 cell phone minutes , several phone calls , several supervisors involved but no resolution I am seeking legal help in this case as I have everything on my end and still no where Also when contacted vayama booking agency , every time wait was over 45 mins to 1:50 mins , have records of all calls and wait times I was bounced back bra travel agency and Emirates and still no where"
Pro: "Emirates is the best flight I've ever taken!!! The food, the drink, the service and the entertainment all surprised me! I'd like to take their flight to all the countries!!!;)"
Pro: "Variety and choice of media entertainment was excellent."
Pro: "The food. Seriously, it's airline food but they give you a lot and it tastes really good. Easy check in, very little waiting, excellent customer service, quick boarding."
Contra: "This is something Emirates can't help but I always get stuck between really big men like a sandwich, either that or babies. And the answer is not to choose bulkhead seats because that's who's choosing those seats."
Better entertainment options and faster boarding.
One of my bags didnt arrived. It was a priority bag. And the flight was a really bad experience. There were two kids (2-3 years old) from two families in business class that cried during literally 10 hours! Was a really long flight
Hi. You canceled my trip and now you are asking me for review? Check my trip record and you will have my review. Call your customer service and you will have the answer. This was the worst experience in my life. Sorry for you.
Contra: "I fell sick and my doctor advised against flying. Tried calling Swiss Air and JustFly.com: 6 calls back and forth and 7 hours on hold, no help. Finally got advised on driving to the airport to make the flight change at the Swiss Air counter at O’Hare. The representative told me to bring a note from doctor to switch flights. I did the next day. The same representative looked me in the eye after advising the day before and said there’s nothing she could do. Why make an elderly sick person drive to the airport again if you know already you cannot help??Absolutely terrible experience, no help from the airline or travel agency. Total loss of the full price of the ticket."
Pro: "Crew was very attentive and courteous"
Contra: "More fruits and non-starchy vegetables would make food more enjoyable"
Pro: "Flight attendants are friendly and helpful."
Pro: "I did not receive a single email from kayak letting me know I could check in or select seats. No updates on flight status! Poor service!"
Contra: "Email updates before flight! Not a single email sent!!"
Pro: "Crew was great. Phenomenal even."
Contra: "Economy seating, so hard to complain, I got what I paid for, but 1-2” more between seats would have kept my knees out of the lady’s back in the seat in front of me..."
Pro: "Crew, food, boarding, service"
Contra: "Very tight seats. Not enough of leg room"
Pro: "The food was great and the other flight attendants were kind and understanding."
Contra: "There was a flight attendant who was of an older demographic who was extremely rude to me and not accommodating at all to myself, my husband, or my children. She had an attitude and seemed irritated by my questions, concerns, and overall being there. We had an issue with seating and no seats together with our 4 and 7 year old."
Contra: "Only two options for dinner is very few options."
Pro: "Friendly crew"
Contra: "Very good overall"
Contra: "The boarding organize by group could improve the process"
Contra: "This flight was poorly advertised as Economy Light. I had to pay $500 in baggage fees to being one checked ski bag round trip - more than the cost of my entire fare!"
Pro: "Responsive excellent crew."
Contra: "Long waits to get to the bathroom. Plane dated."
Contra: "Pleasant overall experience"
Pro: "Reliable, modern cabin, nice crew"
Contra: "Some more music choices would be nice"
Pro: "They have a policy of letting kids under 5 board early which was a boon to us! The veggie pasta was really delicious."
Contra: "The delay to fly was the only issue"
Pro: "Boarding was smooth"
Contra: "The aircraft was horrible No space at all even after paying for a better seat"
Pro: "We left on time, arrived on time. Flight went well despite lasting over 10h30"
Contra: "Two of the flight attrendants in our area were in a bad mood and it showed."
Contra: "Our flight to Zurich was canceled and we had to take 3 flights to get to San Diego instead of 2. It was a huge headache. None of our flights were even with Swiss."
Pro: "The bag drop off and check in went very quickly."
Contra: "The plane was late and there was little to no communication to the passengers waiting to board the flight. Very tiring."
Pro: "787 is an excellent plane and I could sleep a little"
Contra: "I was boarding at gate C4. Doesn't anyone get it ! Using the word "bomb" in airports is a big no-no however C4 is OK? Even a little old lady knows what C4 stands for."
Pro: "The crew was very attentive and friendly. For the price the seats where comfortable."
Pro: "Nice Aircraft, nice crew"
Pro: "Food and crew were great, very friendly and perfect with timing of serving meals"
Contra: "The boarding kind of scrambled. The head phone connection bad for my headphones, I had sound only in my left ear. The screen had very poor resolution but selection of movies was goood."
Pro: "Friendly Crew , modern and spacious aircraft B777"
Pro: "The line for screening for initial security at Ben Gurion was ridiculously long. Almost one hour in line before we even could be interviewed."
Contra: "Boarding and in-flight experience were excellent."
Pro: "Friendly service and food"
Contra: "Older plane with no entertainment"
Contra: "no light over my seat and I reported it before the plane took off. the plane was old, the entertainment system not as expected - really poor"
Pro: "I was late ( I had to drive 230 Km ) and I managed to call in advance the company that was doing the check-in on behalf of SWISS - I asked them the Check-in time closing time and by almost flying ( speeding like crazy ) I arrived before that moment."
Contra: "I did not check the terms and conditions of the ticket. I am a Star Alliance Gold member and I was expecting SWISS to have a similar booking system like the others I fly with. I found out that the ticket fare did not contain checked luggage ( so I had to pay a hefty fee for it ) and also my 20" wheeled case that was ok in all the other flights I took it with me, this time was oversized and overweight . My wife took out the 2 laptops so it became within weight limits but still oversized - My wife paid for the fee ( I wasn't there at the time and she is not a such experienced flyier as I am ) . When I found out about the fee, I checked their rules and I found out that the hand luggage is allowed to be 22" . I saw in the airplane a lot of people with cases having the same size as mine, that went as checked luggage at a cost fo around 40 . I want to see how can I get my money back . . ."
Pro: "On time departure; easy flight; seating was spacious"
Contra: "The extra charge for a bag!!!!!!!!!!! Would rather fly Southwest or Jet Blue or others that allow a mid size carry on"
Pro: "Even a short flight (1 hr 10 minutes) serves a good sandwich for lunch, drinks, and excellent chocolates to top it off."
Pro: "It was on time"
Contra: "They lost my bag for 6 days. It was an absolute horrible experience. There was a disconnect between their outsourced baggage tracer company and Swiss. Will NEVER fly again."
Pro: "staff were very helpful"
Contra: "No priority boarding with my baby,had to complain that a lot of other passengers were going by us(while I was waiting with my baby asleep in her stroller and me being pregnant) so that the crew would let us go through to get in"
Pro: "The flight had a delay but managed to (partially) make up for it."
Contra: "Boarding was a little slow. Perhaps it would be nice to more explicitly explain to people how to more quickly stow their luggage and then sit down in order to let other people through. The seats felt a little more cramped than usual."
Pro: "Went great, no complains"
Contra: "HOT turkey sandwich"
Pro: "I loved the timing of my connecting flights. Just enough layover time."
Contra: "COMFORT: Extremely challenging and expensive to get emergency exit seats (more leg room). For someone who is 6'5" (195cm) traveling can be very challenging in an economy seat."
Pro: "I am a big guy but the interior of this plane is laid out for more room than commuter flights are in the States. The window seats sit further off the wall so there is room for my shoulders to not be forced into the wall."
Pro: "Coke Zero was available."
Contra: "Limited selection of movies and tv shows and only one food option."
Pro: "- Lots of snacks selections during the flight - Great selection of Movies - but unable to watch them"
Contra: "- No special treatment for Star Alliance Gold Member - Crew member forgotten my drink order completely - Entertainment system was not working after 7 Restart attempts - The whole entertainment system is very 90's - OLD and ready to retire - There were crumbs or foods left over from previous flights on my seat and tomato sauce on the tray table - Foods selections was not that great"
Pro: "Friendly and attentive. The check-in person was willing to check to see that I had a reclining seat. Friendly and accommodating attendants good wine offered in economy, water offered several times during the 9:30 hour flight. Pilots changed Flt altitude to accommodate for turbulence."
Contra: "Very little not to like on this flight."
Pro: "Crew and overall service was great. Crew was attentive and friendly."
Contra: "Food wasn't the usual Swiss quality this time. Are seats getting smaller? Very cramped, no leg room (I am a 164 cm, 53 kg female). I had some black metal box in my legroom area on top of everything. It would be absolutely impossible to take the "crash position" highlighted in the safety video."
Pro: "Crew was kind and helpful."
Contra: "Seats are so narrow and led room. Another bathroom is always a plus."
Pro: "courteous updates; excellent service."
Contra: "waiting 35 minutes for gate upon arrival"
Pro: "Service, slot"
Contra: "Distance to gate"
Pro: "The food was really good. The selection of TV shows and movies were nice, and kept me entertained the whole flight."
Contra: "Boarding was confusing. The same questions were asked 3 times, I couldn't tell if that was security protocol or just glitch in their process. Seats were uncomfortable."
Pro: "On time"
Contra: "Very poor job . I had bad experiences."
Pro: "Excellent service . Good customer service"
Pro: "The service and food are always fantastic. The staff really goes out of their way to make you feel welcomed and comfortable. The ticket price was fantastic too!"
Pro: "Didn't need blankets in plane, warm temperatures all the time. On time landing"
Contra: "little delay in departure"
Pro: "Good Timing"
Pro: "crew and service are great."
Contra: "the last leg, Istanbul to DC was completely full. i was seating at the back (33K). after the meal, i wanted to recline and the man behind me started yelling as he has water on his table. i apologized and asked if i can recline the seat and he yelled again and said i cannot recline my seat. i talked to the flight attendant and she wanted to move me to a middle seat. i declined and eventually the man said i can recline my seat. but i mean, seriously, i got yelled at for trying to recline my seat and got no apologies from anyone."
Pro: "Food and crew amazing..I guess Turkish airline going to be best"
Pro: "For once, on time departure. Quick boarding. Courteous service."
Contra: "Cabin a little too cold for passengers around me."
Pro: "Screens at each seat"
Contra: "Food was terrible, the WiFi wouldn’t work even at $15"
Pro: "Crew was fantastic and service was awesome"
Contra: "Business class seats are not very comfortable like Qatar or Emirates."
Pro: "The business lounge in Istanbul, Turkey was 2 floors, full of food, drinks, place to sleep, shower and sleep. The staff was superpeb."
Contra: "A man in the business lounge took my home address and cell number and told me that I would get a complimentary ride home. But when I arrived at the Business counter at the Dulles International Airport, they informed that no such program is in place."
Pro: "As always Turkish Airlines has exceptional service"
Pro: "І was a passenger with your wonderful Airlines from IST to IAD last week Nov 3rd 2017 and because of misunderstanding and conflict with captain my flight was canceled by him. І don’t remember his name correctly but it was five letters and both vowels (2,4) were “E”. Could you please to let him know that І would like to apologize for my behavior and assure him that it was nothing against him but more about hormonal issues which І believe every woman has more or less during the pregnancy. It is a really big issue for me and my body now. Once again, І do apologize for my actions and that conflict. І didn’t mean it."
Pro: "Travel on THY within Turkey and between countries. Service excellent, food is great, amenities abound. Always travel THY when I can."
Contra: "Nothing to dislike! My favorite airline."
Pro: "Friendliness of crew."
Contra: "Very bad seats."
Contra: "See volume issue from earlier."
Pro: "The crew was kind and the food was good, the birding process was quick and easy."
Contra: "I had to ask 5 times in 15 min. for a blanket before anyone paied me attention. It takes way too long to have your food tray picked up after meals are served. This is important for me as I travel with a small child."
Pro: "Great seating & service"
Contra: "Non stop talking people behind me!!!!"
Pro: "Food and crew were excellent, price was good."
Contra: "Long layover was hard on me. No place to sleep while stuck all night at the airport."
Contra: "leaving late"
Pro: "I thought the flight attendants were excellent!! They were the best crews since the beginning of our journey. I wish I had their names. They were one young lady and a tall man. Thank you very very much!!"
Contra: "I feel the seats are too narrow and space too tight. Other than that, all good!"
Pro: "We liked how easy it was for English speakers - English announcements, English-speaking attendants, good signage at airports."
Contra: "Our luggage did not transfer in Istanbul (1 hour layover) and didn't arrive in Warsaw for nearly 48 hours (actually 45 hours)."
Pro: "Food, entertainment, crew were all great"
Contra: "Very cold in cabin"
Pro: "Food, entertainment, and crew were great!"
Contra: "I was disappointed that the airline proactively cancelled the flight I booked and then refused to rebook me onto another airline and failed to offer me a return home within 24 hours of the flight I'd originally booked. Then, when trying to resolve the situation, the airline repeatedly gave me the runaround, directing me to talk to various people in person, and on the phone, before finally making clear that they wouldn't rebook me. Why waste my time and give me false hope if they weren't going to do it?"
Pro: "Friendly Cabin crew Entertainment was above average."
Contra: "First of all I have tons of complaints regarding the airport at Istanbul. They have a poorly managed airport and it was so crowded. The cafeteria and places to eat around in the airport were horrendously expensive and they didn't have services like wifi(had to buy it for $8 an hour and it sucked) and drinking water. As per Turkish airlines, the staff in the airport were poorly equipped to deal with emergency situations such as snow. I was flying during the snowstorm and wasn't expecting my journey to be easy. But they should have increased their resources to help people out in such cases.Their help desk was crowded with almost 500+ of people all the time and they only had 2 people to answer their queries. Also, the staff couldn't understand English properly and seemed irritated when I was trying to explain things in English. I had to stand an hour on a line to get my temporary visa issued only to be referred to another line (yes! i waited for an hour to get to the desk and was told to go and sit in another effing line). It was also because most of the signs/boards in the area were written in Turkish only and I didn't know what they were saying. I had to pay for my own hotel during my transit because the line for the hotels was almost two miles long. And when I arrived at my destination, both my luggage went missing. The crew on board were nice and helping people. I do not blame my bad travel experience entirely on Turkish airlines however, the airport and airlines both are not prepared to deal with situations that are unexpected. I also realize the snow storm was the main factor behind everything however any airlines that boasts itself to be a top class international airlines should have means and resources to manage(at least try) their passengers and airport during any situation. No matter what I am never flying with Turkish airlines again."
Pro: "The flight attendants were lovely, they worked smoothly and did their best to manage an unpleasant situation. The facilities are also excellent, and as always, the fresh flowers and hand lotion and such in the toilets was a nice touch."
Contra: "The food was not up to standard this flight, mostly passable, but our pasta inexplicably tasted chlorinated, as if the noodles had ben boiled in pool water. It's a mild complaint, though. Plane food isn't always sterling. The true problem, unfortunately, was in the form of other passengers. Despite having an excess of available space to stretch out, our seats were surrounded by utterly out-of-control children. Crying babies is understandable, it can't be helped, but if your children are running up and down the aisles [including during the landing], sitting on other passengers [myself in particular], and lying down in the aisle to sleep [and the flight attendant had to ask multiple people whose child that one was because no one wanted to own up, apparently] they have no business being on a plane. I don't even care about the annoyance at this point, their behaviour was inherently unsafe and the parents just didn't care."
Contra: "Turkish airlines do not care at all about passengers from other countries (other that western Europe and USA) - my flight was cancelled but the airline reps did not bother to tell 150 plus passengers until the end... passengers got angry and one rep took us to the hotel desk, confusing with boarding passes and passport control on the way - forcing us to waster 3-4 hours; we were provided hotel accomodation at midnight (flight was supposed to take off at 9 pm - maybe they were avoiding to spend on out meals???"
Pro: "Even in economy, TK serves two full meals, with beer/wine as beverage options. They also give an overnight bag with slippers and other helpful goodies"
Contra: "The level of service by the cabin crew was really disappointing. One of the flight attendants asked me to switch seats with the woman seated next to me (although I had pre-selected my seat). I obliged, although I think that the cabin crew and/or gate agents should have given more thought to giving her a better seat assignment, like a bulkhead seat. This woman was uncommonly large with mobility problems, so it was difficult for me to get up when I wanted to. The entertainment system malfunctioned about an hour into the flight, and I had to flag down a cabin crew member on 3 separate occasions to ask them to look into it. No one ever bothered to follow up or attempt to resolve the problem. To make matters worse, the entertainment system is connected to the entire electrical system, so I couldn't use the "call cabin crew" button, or the overhead light - meaning I was stuck in the dark for HOURS. Only after I demanded to be given another seat did anyone do anything, and with zero apologies."
Contra: "The food was no good. The airplane was so hot sometimes I couldn't breathe"
Pro: "Food is always good."
Contra: "They let everyone board at the same time, REALLY??? Eco seats were tiny for a 12 hour flight, miserably uncomfortable."
Pro: "Choice of in-flight entertainment was excellent."
Pro: "Bussness class."
Contra: "Flight was delayed a little."
Pro: "outstanding flight assistances, excellent food."
Pro: "The food and the boarding was fast."
Contra: "Everything was great."
Pro: "It was nice to receive a meal on such a short flight."
Pro: "The flight was smooth (good pilots) and the service was great."
Contra: "The space between seats."
Pro: "Very spacious, lots of room, on time. A nice experience overall."
Contra: "Snacks weren't free. No entertainment, but to be expected on domestic flight."
Contra: "YOU destroy the traveler Luggage at this trip and there is some items missing . Thank you"
Pro: "Crew was fine; food fine."
Contra: "These were probably the most uncomfortable seats I've ever flown in. I'm only 6 ft 1 inch, so I'm not unusual. I could not sit with my knees facing front; I had to splay them out. The tray table would not come all the way down flat before it hit my knees. If there were a lower rating than poor, the seats would have won it; Movies were among the worst ever. where do you get them?"
Pro: "the crew, meal, flight, every thing was excellent"
Contra: "It was nothing about the flight itself but the about the Istanbul terminal. If Turkish airlines wants more people to travel through Turkey should improve the following: 1- Should make free Wifi available to every one. 2- Should keep the bathrooms clean at the terminals."
Pro: "Food / service / timeliness"
Pro: "Loved all around."
Contra: "I loved it."
Pro: "Comfort plus is a nice upgrade"
Contra: "Having a clear gate to take advantage of being early."
Pro: "Crew was nice and friendly"
Contra: "The economy seats in an A321 are uncomfortable and there is very limited legroom."
Contra: "I had a flight with a connection starting at 6 PM on a Monday. At 5 AM the day of the flight I received notification that the first flight would be delayed, making connection impossible, I was prompted to select another flight to arrive to my destination. I chose a flight with a connection staring at 7 PM. Upon getting on the first flight we began to prepare for takeoff. After about 30 minutes the pilot notified us that we would be delayed 40 minutes because we had nowhere to land at my connection airport. I realized at that point that I would possibly miss my connection, which was scheduled at 10:20 PM. However, I did arrive at the connection airport around 9:40 PM which would have given just enough time to arrive at the connection gate. Unfortunately, upon arrival to the connection airport the pilot informed us that we would have no gate to de-board the plane. The pilot stated that all connections "were aware of our delay" and gave us the gates for each connection. I got off the plane at 10:15 PM and ran to my connection gate arriving exactly at 10:20. The gate attendants informed me that my flight had left, my bags were on the way to my destination city and that I would need to spend the night in the connection city. The attendants, appeared disinterested and impolite but upon prompting provided us with a hotel voucher for the night. The next day we arrived at the airport 2 hours before boarding and waited at the gate. When it was near the time for departure we were informed that the plane had been downgraded and requests were made for some to give up their seats for a later flight or check carryon bags to make room for other passengers. While some lined up to give up their seats and bags, those who chose to remain on the original flight were forced to wait before boarding the plane. We were then told that we would have to wait until the pilot and crew arrived before boarding. Scheduled departure time was 5:46 PM but the time got pushed back until we boarded around 6:30, departure was rescheduled to 6:50 PM. We boarded the plane and waited for departure but a few minutes later the pilot informed us that "he just got here" and that there were mechanical problems that would cause further delay. After an hour we were informed that the plane was not able to fly and instructed to go to another gate for another plane. Departure time got rescheduled to 8:30 PM. The plane departed after 9 PM and arrived at 10:30 PM for a 5:46 PM scheduled departure."
Contra: "we boarded on time and were on tarmac for over an hour and a half with no explanation, no beverages."
Pro: "Crew ok ... not engaging"
Contra: "The Entertainment display didn't work."
Pro: "Very nice crew, precisely respects the flight schedule"
Pro: "Overall the flight was very comfortable."
Contra: "The DCA airport was having some problem. 1.5 hours late. Not very good."
Pro: "Reliable Airline - on time - kept up to date on flight timing - Great crews."
Contra: "Good stuff."
Pro: "No delays. Easy boarding."
Pro: "Internet access. Waiting area at JFK with charging stations for every seat and a tablet to order food & drink."
Contra: "Flight was delayed by an hour. No explanation given"
Contra: "It took longer to get from nyc to dc that it did Venice to NYC. Horrible....got home at 2am"
Pro: "On time boarding. Good entertainment options, friendly staff"
Contra: "Seats could’ve been assigned ahead of time"
Pro: "Crew was good"
Contra: "No idea why there was over a two hour delay."
Pro: "We were able to fly standby on our original 2:30p flight but had to return to DCA for checked baggages later that day"
Contra: "Connecting flight from JFK to DCA was moved from approx 2:30p to nearly 8p, making our layover 7+ hours, as opposed to 1-2 hours. No reason for this change was provided. Delta crew member in JFK was rude and unhelpful. The second agent (who ultimately booked our standby tickets for our original connecting flight) was more pleasant."
Pro: "The crew onboard was very good."
Contra: "My 4 year old daughter and I were not seated together and I was told that a 4year old could not sit alone yet Delta refused to move anyone. Instead I had to get on board and beg someone to please wait h seats with us."
Pro: "The service, free entertainment."
Pro: "Early boarding for Seniors"
Contra: "Limited food"
Pro: "The efficiency of having my boarding pass on my phone (Apple Wallet). The Kayak and Delta apps streamlined perfectly and I was able to check in and pay for luggage through Kayak! I just need to do better at checking my phone due to both apps sending me updates about flight delays and luggage locations"
Contra: "Lack of space from being confined to the middle seat but the passengers next to me were nice and the plane ride was over before I realized it."
Contra: "There was no rhyme nor reason for who boarded first"
Pro: "Great crew"
Contra: "AC was not working properly and it was very hot and miserable trip"
Pro: "Great service by gate operators."
Contra: "TSA process"
Contra: "There really needs to be a way the airlines can better make seating assignments. I was in a window seat and the woman in the middle seat was so large that her arms took all of the arm rest and some of my seat area. Even crossing my arms I was unable to not have her arm up against me."
Pro: "The free small meals are a nice touch. Everything was great. The flight was on time and lived up to my expectations for the best US airline."
Contra: "One of the flight attendants didn’t seem super happy. Not much to complain about on this flight."
Pro: "Arrived safely"
Contra: "Crew arrived late from Buffalo (?!?!) so our 7:59 flight didn’t start boarding until very close to that time. That delay, as Delta well knows, dominoed into LGA’s ATC issues and resulted in an arrival at DCA well after our scheduled arrival."
Pro: "Thanks to Angel in the ATL airport who helped ensure I had a more comfortable flight. He was very kind and I appreciated his help."
Pro: "The seats."
Contra: "In typical Delta fashion they boarded, deplane, board it again and then beat the plane. Blamed it on weather even though a full maintenance crew was beneath the plane in the entire time and, for the coup de gras moved a new flight an hour later 30 gate down. Classic Delta hopefully they'll be out of business in a year"
Contra: "Disgusting smell to urine and else. It was a two-hour bad experience"
Pro: "I will always fly Delta. I have tried other airlines and they don't conmpare to Delta's service"
Contra: "Delta is terrible!!! $100 extra for everything!!! Terrible!!"
Pro: "The movie availability was very much appreciated."
Contra: "Although my TSA Pre check number was on my flight coming into Atlanta, it wss not on my fight leaving Atlanta. That caused me to arrive at my gate 5 mins before boarding time and prevented me from having time to eat breakfast before my flight."
Pro: "Service of all the flight staff, smooth flight, and early arrival. Staff was very courteous and helpful"
Contra: "Nothing really. It was an uneventful flight with good service"
Contra: "The plane was late to JFK and then we had to wait for them to deboard and prepare for us to get one. Now we are in DCA and we can’t even get to our gate for another 10 mins"
Pro: "Allowed Pre boarding of infant (which American no longer does), complimentary food, entertainment on domestic flight, and friendly staff. Delta is upping the game!"
Contra: "Flight was late by almost 2 hours!!!"
Contra: "no access to sky club"
Pro: "Good food and entertainment choices on board. Little to no feedback from captain regarding inflight turbulence."
Contra: "Getting through security at the LAX Delta Terminal 2 was chaotic and the slowest I have ever encountered. There were two lines which moved at very different speeds. My husband got through his line 15min before I was finished in the other line. One line required iPads to be other, the other didn't. Something was seriously wrong with how things were being handled. Bathrooms onboard were a pigstie."
Pro: "left on time - landed early. Gate checked my luggage for me."
Pro: "Friendly crew"
Contra: "The cost of the ticket"
Contra: "Flight delayed due to weather and mechanical.. nightmare! Still not sure when I'll get to DCA . I was suppose to get in at 9:30 pm. Flight from atlanta won't leave until 10:20 pm."
Contra: "Employees at the Atlanta airport have a SERIOUS chip on their shoulders. Just when you thought seats couldn't get any smaller or closer together. Paid for priority boarding but the boarding pass still said zone 3. Employees could care less."
Contra: "Cancelled my flight then re-booked me for the next day; was able to then find a flight same day but 7 hours later. That then was delayed another 4 hours and I had to buy a rental car to drive home instead. Thus far they have been unresponsive in getting me a refund for my travel. Don't fly Delta."
Pro: "I was delayed coming from an international flight and was so thankful for the help from delta at the counter and at the gate. I did lose my bag but that was my fault in the confusion of jfk. I got my bag in 2 days."
Contra: "When i got my bag back the handle wouldn't go down fully. Baggage handlers must've mishandled it and bent something."
Pro: "On time...great service!"
Contra: "Seats were a bit narrow."
Pro: "Crew was fantastic!"
Pro: "Seat back tv’s"
Contra: "Flight was delayed over 3 hours, food was mediocre at best"
Pro: "The flight was seamless,appreciated the frequent food and drink service"
Contra: "The boarding was priority and then everyone else. Didn’t realize economy boarding had no real order."
Pro: "I loves the pilot. He seemed to love his job and would make a couple funny jokes every time he spoke on the speakers and I never see that. Loved him and his landing was the only one not giving me any ear aches."
Contra: "Flight attendant missed couple lines of food and after letting them know instead of bringing the cart back they were tossing the entire plate on top of the head of the other passengers. One of them fell of right on one of the passengers. The second thing that irritates me is that one of the flight attendant approached me and was asking if I want chicken beef or pasta and I said chicken and she was like that is not an option in a very rude tone as of I am dumb or deaf of some sort. The other passengers also confirmed that they heard she did say that chicken was an option She could’ve nicely said it or apologized for telling an option that doesn’t exist. Instead she was giving an really bad attitude about it. Very irritated"
Contra: "Our flight was cancelled from Nashville to Chicago due to "mechanical issue" so we were unable to get on the flight to Naples. United rebooked us on a flight leaving the next day, and we are currently sitting in Chicago on a 6 hour layover. So no, I am not happy at all with this experience. We are missing a day in Italy and have been charged a day stay in Sorrento which we are unable to use. I have contacted United customer service to see if they can compensate us."
Pro: "The flight was on time. The cabin crew was helpful and very friendly and the food was the best we have recently had on an international flight. The entertainment selection was enormous and spanned the realm of all venues."
Pro: "On time. Enough leg room even in economy. Staff nice. Good selection of movies. Food was actually tasty"
Pro: "All good - Lufthansa even handled an unexpected air traffic delay well, meaning my connection still worked. Great price too - booked at short notice and Lufthansa business was half the price of BA. Far better device too."
Contra: "No negatives."
Pro: "The food was good, along with the service."
Contra: "Medical emergency in the row in front of me and all of the crew blocked my television screen so I could not watch my movie. I was sitting in first class."
Contra: "Quite satisfiedoverall"
Pro: "The crew was helpful and friendly."
Contra: "Checking in on-line was not very "user friendly". Our aircraft had to be replaced causing a 2 hour delay, part of which was an ATC sequencing delay. The 50 minute ATC delay couldn't be controlled by LH, but the original equipment replacement was at the bottom of the overall delay. My "A" window seat in economy had significantly reduce foot space due to a metal box installed in the space. The seat was not particularly well designed, but it's economy so you get what you get. The food was average at best."
Contra: "I hated that the plane did not wait for me as I have been on plenty of airlines that have waited 5-10 mins to allow for these sort of things to be rectified. thankfully, Lufthansa and United booked me on a plane that left 5 hours later. they even bought me a 10 euro lunch. :), a pass to the , Luftanhsa lounge would have also been a good showing. I asked about this , but was gently denied. the help desk was gracious, which I appreciated. I had an entire row to myself on the United flight to DC, which softened the blow as well but the flight to Munich from IAD was great (2-28-18)"
Contra: "Because my first flight took off late, my luggage didn't make it on this flight. It was not waiting for me at customs and I didn't get it until several days later."
Pro: "Hospitable service"
Pro: "Flight attendants very nice and efficient"
Contra: "A flight attendant from Bucharest to Frankfurt kept bumping her behind in my shoulder. Before this she was not helpful when I asked her where to put my bag. She shoukd not work with people if she does not like them. Otherwise, everything was great: food, space, movies."
Contra: "Requested vegetarian and was served vegan"
Pro: "The crew was wonderful, as is always true with both Lufthansa and Austrian Airlines (both of which I traveled on as part of this trip)."
Contra: "I would highly recommend both Lufthansa and Austrian adjust their entertainment systems. They seem not to weight much the top films with, say 75% Rotten Tomatoes reviews or higher. Even if there were fewer options for cost reasons, I would think they'd still have more watcher enjoyment. Rather than pad the list with the likes of Boss Baby or Going out in Style or even a mediocre 60% offering in the Fast and Furious franchise. Wonderful crew, though, can't say enough about how polite and attentive they are."
Pro: "The food was pretty good. Entertainment selection was good!"
Contra: "Boarding was delayed for some reason. It seemed like every baby in the world was on the plane, and they all cried at the same time. Of course, Lufthansa can't help that. The on-flight entertainment system was painfully slow."
Pro: "The meal was very delicious and had a good selections of different movies. The crew was attentive and helpful."
Pro: "The cabin crew was welcoming and kind. The trip was comfortable as well"
Contra: "Non that i know of"
Contra: "For a transatlantic flight, boarding was one mass stampede, seats were hard as a rock, tight, media "touch" screen had to be punched to work, worst selection of entertainment film & TV show options I can remember for an overseas flight"
Pro: "Cabin crew was friendly helpful and courteous. Service was very good even t hough the flight was completely full."
Contra: "The seating on this aircraft is inadequate for a long flights. Tall people really suffer due to seat size and spacing. There was a 6"6" man of median weight for his height who was in the middle seat next to me and he could barely fit into his seat. It was not his fault, rather the unrealistic expectation that airline seats actually fit today's customer. Not only is there not enough leg room, but the width of the seat leaves no room for arms or shoulders. No one should have to ride 7-plus hours touching the shoulders of the passenger next to them! I used to prefer to fly on Lufthansa because their seating was more comfortable than other carriers, but I will try another airline next time."
Contra: "Although we had reserved (paid) seats as a family in an entire row, upon check in we were given different seats. We had to spend 20 minutes talking with different agents in order to get our original seats."
Contra: "Delays in Nice led to a narrow window for connection. More than ten people were left behind - doors practically closed in our faces - and Lufthansa was wholly unhelpful in rescheduling flights. Lines to speak with agents were absurd and then attendants had to take breaks instead of resolve issues. There were no solutions offered, only poor communication and an unwillingness to accommodate a significant number of customers who were inconvenienced. Finally, a "random inspection" led to a handful of passengers being surveyed by the German local police. Interestingly, a number of us were Hispanic Americans. The whole experience was extremely negative."
Pro: "Overall good."
Contra: "Quantity of food served was very less. They could have given more."
Contra: "It was my bad luck to be near two children whose parents would not keep them quiet and who played games on their screen for nine hours straight, shrieking the entire time. Nor did any of the stewards help or say boo to the parents."
Pro: "Movie selection Meal selection was good Crew was courteous, smiling, friendly"
Contra: "Space felt cramped (small)"
Contra: "My flight was cancelled due to the pilots' strike. I only learned about this when I attempted online check in. Lufthansa never attempted to notify me. Then when I called in to the Romania Service Center to rebook, the phones went down in the middle of the call. That is understandable given the extreme volume of calls they were handling. What is unacceptable, is that they made no attempt to contact me once the phones were up. I ended up calling the U.S. service center at 1am local time to rebook...only 3 hours before I needed to leave for the airport. It took an hour - which I paid for at direct dial international rates - to find a flight. I'm very grateful for the U.S. service rep who was kind and helpful. She was the one bright spot in this poorly handled situation."
Pro: "On-time, excellent and friendly service. I received the special meal I requested (vegetarian Asian) and it was very tasty."
Contra: "Not very many English language movies. I wasn't able to get the subtitle in English for the German programs."
Contra: "There is never enough room in coach. The food was TERRIBLE."
Contra: "I don't expect good food, but found both served meals to be inedible. Confusing security situation at airport - multiple passport controls and at the final point there was only one check in line for all departing US flights. Since most of these flights left within an hour of each other it was bad news. Once again another chance to stand in line for way too long."
Pro: "The food was good, and crew came around several times to offer drinks."
Pro: "Food & Entertainment were OK"
Contra: "My seat was 32C , me being disabled (wheelchair). My wife seat was 32 A and was DEFECTIVE. It could not be lowered towards the back, actually it has only the fixed position (all the way up). The lady from the seat before my wife's (31A) was lowering her seat ALL THE WAY. my wife protested, the crew tried unsuccessfully to adjust my wife's seat. Finally, instead of considering my condition and relocating us to some other seats (there were several free on this flight), the crew's lead stewardess (Friederich ?- I could not read the label, she kept it under her jacket) decided to upgrade that couple seats by moving them into the Business Class."
Contra: "obvious crew disapproval when walking up and down the aisles to keep lively one year old entertained and from crying!"
Pro: "I called Lufthansa customer service on 8/10/16 the day before our flight because I wasn't feeling well and was concerned that I might feel worse the next day and have to cancel our flight. The lovely Customer Service rep was so sweet and concerned about my health, answered all my questions about what to do if I needed to cancel, and told me to call back anytime for more help. Also the flight attendants remembered my food allergies and were very attentive on the flights."
Pro: "everything except the fact that no explanation was given why the plane was delayed by an hour and a half"
Contra: "Food was not very good for a few euros mote per passenger food could improve a lot"
Pro: "it was nice trip from Lufthansa. only the issue was with the space between the seats in the economy class but rest was fine"
Pro: "Crew was courteous and efficient. Food was not bad."
Pro: "Everything went fine."
Pro: "we love flying with Lufthansa. the staff are always so helpful and accommodating!"
Contra: "the food was good not great and the movie selections wasn't good compared to other flights. The comfort..........well, it's an airplane."
Pro: "The crew was very friendly and helpful."
Contra: "The layover time was too short and for the second time I barely made it to my connecting flight but my luggage didn't. That is very annoying."
Pro: "Clean, good pilots and quick"
Contra: "Food was bad"
Pro: "The flight attendant was helpful in confirming that my connection gate was C14."
Contra: "I only had 45 minutes between my Washington DC flight and my flight to Frankfurt and the flight to DC was delayed by a few minutes. Because the carry-on baggage had to be checked it took extra time to get my bag after the plane landed and my connecting gate was in terminal C (I arrived at terminal A), so I barely had enough time to get there, even when walking at full speed and not stopping once along the way. This was too short of a time between the two flights."
Pro: "Food and movies on board were good"
Contra: "Our flight was 3 hrs delayed so ended up missing our next flight. Also they said there would be someone outside the gate when we landed to help us figure out another flight if we were missing our connection and there was no one there. Had to go find a customer service desk. They did put us up in a hotel for the night but after 3 weeks abroad we were really looking forward to getting home. Also the landing was very rocky. I felt sea sick and a lady behind me was actually throwing up it was so rough."
Pro: "Flight was operated by United Airlines. Easy boarding, friendly crew. Pillows, blankets, and headphones provided plus free house wine and beer as well as the usual coffee, tea, soda. Seatback video did not work for me, but I had no plans to use it as I needed to sleep on the flight. Excellent vegetarian dinner of vegetable korma, chickpeas and rice. Heated snack was not meatless, though, so as a Catholic flying on Friday had to pass."
Contra: "Vegetarian option (or meatless Friday option) for snacks as well as meals would be nice. They are in the process of changing to personal device entertainment, so seatback screen issue will not be a problem in the future."
Contra: "Entertainment seems like you have to pay for even basics. If you need to charge for movies domestically, fine, but even basic news or so timed out. Seats are tight (legroom). I am 6'2" and knees were against seat in front of me."
Contra: "About five pieces of souvenir pottery were lost because somebody who checked the luggage forgot to wrap them back the way they were. It was a sloppy work maybe by customs or security but i hold you responsible since i had booked my flight with Lufthansa sincerely Ioannis Stratakis"