Contra: "I fell sick and my doctor advised against flying. Tried calling Swiss Air and JustFly.com: 6 calls back and forth and 7 hours on hold, no help. Finally got advised on driving to the airport to make the flight change at the Swiss Air counter at O’Hare. The representative told me to bring a note from doctor to switch flights. I did the next day. The same representative looked me in the eye after advising the day before and said there’s nothing she could do. Why make an elderly sick person drive to the airport again if you know already you cannot help??Absolutely terrible experience, no help from the airline or travel agency. Total loss of the full price of the ticket."
Pro: "The boarding process was easy"
Contra: "Some of the crew members were rude and inconsiderate - if you see that someone is sleeping, you don’t stand at their seat and lean on it and shake it while you’re waiting to give the security demo before take off."
Pro: "Coach seats were comfortable but if the person in front of you reclines, your video screen will be inches from your face and it becomes difficult to get out of your seat."
Contra: "Crew was not particularly friendly....almost downright rude at times"
Contra: "Only two options for dinner is very few options."
Pro: "The inflight entertainment was great and helped to pass the time. The food was good for airline food."
Contra: "The flight staff was just okay - they could have been friendlier. The seat cushions seemed old - they were comfortable enough for sitting but not comfortable to sleep."
Pro: "Some of the best airplane food I’ve had."
Pro: "Crew was attentive to passenger needs in a quiet way: without fanfare, did all possible to make it a pleasant, comfortable trip. In fact, went out of their way to get me a wheelchair ride to next flight, which I dearly needed"
Contra: "First flight was delayed due to circumstances outside of airline’s control. They managed to get us there and help me with wheelchair, etc to make flight. Great service and kindness"
Pro: "Seats were comfortable and the crew was great"
Contra: "Leg room was really bad in economy and the only upgrade option was to business for $10,000 so of course not affordable for the average person."
Pro: "crew are well trained"
Contra: "chicken dinner was not tasty at all"
Contra: "I had a carry-on sized bag which would have fit in the overhead compartment. I was told that it would not fit the Swiss Air compartment, thus was forced to check it at the gate. I expressed my concern that it would get lost (thus the reason I never opt to check bags) and was assured "They are very efficient in Zurich." When we arrived in Madrid, my bag was not at the carousel. I was told at Customer Service that it was on another flight, but that they could deliver it to my Airbnb between 4-7 pm. I had to wait there instead of enjoying my vacation to wait for my bag. The bag did not arrive until 10:30 pm. I did not have my clothes or belongings with me all day. Swiss Air in particular needs to update their overhead compartment regulations, as my bag definitely would have fit there, and could have avoided this entire situations."
Pro: "Boarding was smooth"
Contra: "The aircraft was horrible No space at all even after paying for a better seat"
Contra: "I’m a small person & your seating is cramped & uncomfortable!"
Pro: "The entire process from boarding in Chicago until arrival in Athens was very smooth."
Contra: "Almost missed my third plane, too."
Pro: "Excellent Service. Excellent food."
Pro: "The flight was perfect until we hit horrible turbulence. 1 out of every 4 people was throwing up. We had to redirect to Milan."
Contra: "Swiss air is completely inept at handling a very normal reroute due to weather. 200 displaced people are standing in line. I’ve been here 5 hours and have not heard a word of announcement from them, our questions are rudely thwarted, and they continue to take half-an-hour to an hour per person with uncertain results. Give use new flights or a hotel."
Pro: "I am a frequent flyer with swiss airline. Amazing crew, boarding, taking off and landing is on time if not a little earlier. However, I was quite disappointed with the enertainment package and food."
Contra: "I am a frequent flyer with swiss airline. Amazing crew, boarding, taking off and landing is on time if not a little earlier. However, I was quite disappointed with the enertainment package and food."
Pro: "Flight crew, food, and seatback entertainment system (with USB charging port) were all great."
Contra: "The seats were uncomfortable and way to close. When the person in front of me leaned their seat back, I was forced to do the same. It was nearly impossible to eat. If you had a hint of claustrophobia, you would never make this entire trip without going nuts. I noticed that many of the middle seats were unoccupied, while my family and I were crammed into four seats side-by-side. If we had empty seats between us the flight would have been bearable."
Pro: "Great service and friendly staff! Also great food!"
Contra: "There's nothing I didn't like :)"
Contra: "Warm breakfast in coach would be appreciated, but i understand it is just coach."
Pro: "Food, staff, service"
Contra: "No leg room"
Pro: "Friendly crew, decent meal, and above-average entertainment systems"
Contra: "Confusing boarding process, outdated and worn seats and technology, unable to select seats when booked as a United codeshare."
Pro: "fast, all good"
Pro: "On time, efficient, good service, professional"
Pro: "Very prompt and courteus"
Contra: "Baggage missing for three days. Communication poor."
Pro: "Crew was great! Boarded quickly! Alot of movies to watch!"
Contra: "When getting our meals the flight attendants didn't ask anyone to move their seats back up so it was difficult to eat since there was no space."
Pro: "Polite crew"
Contra: "The service and food was excellent. There is no question about dislike"
Contra: "Not. Lot of room for legs. Slection of movies very poor. Very old movies mostly"
Pro: "Flight attendants were friendly, and also very skilled so that their service was unobtrusive, graceful, and helpful. They took great care to get people what they wanted, and I saw them fulfill a few special requests from the people around me politely and quickly. The entertainment selections were good. The variety of interesting musical selections allowed me to go the whole flight without running down the battery on any of my own musical devices. The seat space was comfortable, especially compared to domestic flights I've taken for the last 10 years. The enforcement of carry-on luggage rules meant the overhead compartments were sufficient for what was brought aboard and people weren't filling the foot-space with bags."
Pro: "Crew was kind and helpful."
Contra: "Seats are so narrow and led room. Another bathroom is always a plus."
Pro: "Crew and flight service are excellent top notch. Also they are very friendly and helpful. Make flight enjoyable."
Contra: "Seats are too close together in coach, very cramped and uncomfortable if you are a tall or large person."
Pro: "Good entertainment"
Contra: "Couldn't control the airflow at your seat."
Pro: "on time flight; friendly staff"
Contra: "a little warm before takeoff; I did online check-in and I did not get the SMS with the link to download boarding pass; tried twice and didn't work; I've got in on email as luckily I had access to an wifi"
Pro: "Seats very confortabile"
Pro: "The flight crew were friendly and helpful. The food served on our flight to Zurich was delicious. We loved the big movie selection which helped pass the time."
Contra: "The leg room was terrible on this plane. If anyone reclined their seats, you were trapped and could barely get out of the row to get up or go to the bathroom. Boarding was a bit like herding cats and everyone was jammed up trying to get on without any orderly direction."
Pro: "Staff were courteous and there was abundant food and beverage service."
Contra: "No child activities were distributed by the crew (like they did for our return flight)."
Contra: "seat size and comfort. Had metal nox take good part of my footroom. small aisle. Food lousy."
Pro: "First time flying with swiss air, loved everything about this airline!!"
Contra: "Professionalism, outstanding service, no problems, no stress, no issues, flawless!!!!!"
Pro: "Our attendant was very nice with a great attitude."
Contra: "Luggage line in Zurich at airplane"
Pro: "Very good. Good entertainment options."
Pro: "More space with a window seat than I am used to. Shoulder didn't even touch the side of the plan. Loaded the back of the plan first after premium and those needing extra time."
Contra: "By the time they got to me I only had one choice for the dinner meal. No restroom in the back of the plane so I got stuck waiting for the cart to come all the way down the aisle before I could go to use it."
Pro: "Flight boarding was quick and fast and food was great."
Contra: "Seats had no room and if someone in front reclined the tv was right in your face. Also what happen to having individual fans above. It was so hot I felt sick the whole way and when we pushed the call button no one came had to flag down an flight attendant walking by. We had to ask three more times to get the heat down. Overall it was okay."
Pro: "Everything else."
Contra: "The selection of movies was not impressive"
Pro: "I like"
Contra: "I like Swiss airline"
Pro: "The boarding, comfort and crew were excellent. Everything is very organized and professional."
Contra: "I had a 12 hour layover in Istanbul. The hotel was great and I appreciated the good food and rest. However, it took nearly an hour each way to the hotel. I think it would be great if Istanbul airways cooperated with the Yotel so transit passengers could stay in the airport. They helped me to get a visa and they say it will be reimbursed, but all of those things took time when I was so exhausted after a long flight. Overall, it was wonderful to have that opportunity to rest and shower on a long wait, but it would be even better if it was closer and it was clear ahead of time that a visa would be needed."
Pro: "The crew was great and service and meals where wonderful"
Pro: "Great food options, very tasty. Crew was attentive, polite and professional."
Contra: "This was the worst airline I have flown with. I booked my tickets last minute, it was for me and my 4 month old son. I had 3 suitcases a stroller and 2 carryons. I had paid for the suitcases, but because I was traveling alone I went there with my husband and he politely asked if they could please take the carryons on the plane because she can’t carry everything by herself. The manager came out and said that we have to pay. I said I already paid extra for my suitcases please help us because my wife is carrying our son, the diaper bag and 2 carryons. He was rude stating that we have to pay each carryon. We didn’t have the extra money and my wife took everything with her. If that’s how Turkish Airline treats their customers, they shouldn’t be operating. It was the last time I use this airline. No dignity or humanity, it’s all only about the money. And when I took the stroller with my son. They made me package the stroller by myself looking that I had my son on me crying and when I asked for help they said that they can’t help me... unbelievable... they see me with 2 carryons a stroller and a baby and they can’t help me."
Pro: "Food on the second leg ( Istanbul to Delhi ) of the journey was good."
Contra: "Poor Boarding In Chicago, no lines were formed to let people board in an organized fashion. Insufficien/inappropriate food ( BEEF Prevented choices ) - Eliminate beef from your food choices. Many people like me can eat Non vegetarian meals like chicken, fish , EXCEPT BEEF Ran out of the Salmon fish dish. I was given a snacking cheese sandwich instead! This would not have happened if you had selected other than a beef dish! Cramped seating. The airlines greed shows in picking out the seat placement design. The plane had extremely limited knee room. I'm five foot five inches tall and my knees were almost touching the seat in front."
Pro: "The little details...slippers, nice meal, foot rests, deep carryon bins."
Contra: "Legroom, too tight. Attendants blocking lane unable to reach restroom, entertainment didnt work."
Pro: "In flight entertainment system and food. Courteous crew."
Contra: "That they destroyed one of our suitcases"
Contra: "Plane delayed by 3 hours. Missed my other flight to Tirana. Horrible service at the airport to help me out with a hotel. Had to run around for over 3 hours. Never flying Turkish again."
Pro: "Once my wife reached the gate, having left me behind at security, Turkish Airlines waited and were patient with us, the last to board the plane. The food and plane and bathrooms were all without any problems."
Contra: "We had a 80 minute layover in Frankfurt. Turkish Airlines should make note that this is not sufficient for making a connection. 1. The terminals require extensive walking. Not a problem except for time. 2. Security entering the terminal was seriously understaffed. There were a hundred security personnel, but thousands of passengers. The line stretched for half a mile. 3. Cutting, disorganization, mismanagement, lack of organization, and airport layout all contributed to making this a very stressful hour for us."
Pro: "The service was very nice and courteous"
Contra: "The seats don’t match up to the comfort level and privacy of the other airlines"
Contra: "Flight delayed more then an hour without anyone knowing anything about it."
Pro: "Service, flight and landing, exceptional!!!"
Contra: "No cons..."
Pro: "service, no delays."
Pro: "Easy check in"
Contra: "Please include sea food in your menu"
Pro: "Flight was on time, great cabin crew."
Contra: "Seats and Food was not as good as it used to be."
Pro: "Comfortable but narrow seats."
Contra: "Entertainment system could do with more selection."
Pro: "Good personal movie choices"
Contra: "Taking a bus to plane"
Pro: "Good trip great service"
Pro: "Turkish airlines has great service and crew in plane."
Contra: "Hi, The flight was great. However my layover at airport lounge was long. I didn't like their (Turkish Business lounge)policy for not letting me have the room to sleep as the layover was more than 7hrs. I was told to ask for a hotel at reception. When i did, they said that they dont have any hotel inside and cant take me to ourside hotel too. The staff at reception of lounge was not courteous either. I only needed the room to sleep for 3 or 4 hrs. Anyway, the flight itself was great, no complaints"
Pro: "I sat in coach but was treated like I was in first class. Hot towels. Entrees were very excellent. The food was above what I expected coach meals to be from my experiences flying different carriers to over 8 different countries. The customer service was amazing! The lady flight attendant for my section was very attentive and friendly. When I came out of the bathroom, I accidentally interrupted one male flight attendant from doing his job, he politely gestured which reassured me that he would be right with me when he was done with what he was doing. I asked him if they had any heartburn or antiacids available which they didn't. These 2 interactions with the flight attendants made the flight very enjoyable."
Contra: "I was in couch and in the middle seat. I usually get the aisle or window so it was a hard adjustment to sleep in the middle seat because I didn't have leg room and couldn't lean my body against anything so I had to shift often to avoid my bottom from feeling numb."
Pro: "Constant service, food, entertainment."
Contra: "Seat area is too small. No room for legs/feet. Garbage was not picked up."
Contra: "They lost one of our bags."
Pro: "The service was impeccable!"
Pro: "Boarding was smooth"
Contra: "Food needs improvement and staff should be more friendly."
Pro: "crew was very very nice!"
Contra: "not enough leg room"
Contra: "The crew was very professional and helpful"
Contra: "Crew was slow to pick up trays."
Pro: "The food and comfortable plane and nice staff"
Pro: "There was a lot to choose entertainment wise."
Contra: "We had a child behind us who would not stop screaming and playing with the tray table. One of the crew members gave me a hard time for having my purse out for 1 minute while I was taking my prenatal vitamin even though we were sitting on the runway for over an hour at this point and the man in front of me had his chair fully reclined so I wasn't able to get to it under my seat.. Even though as she said, we were about to take off, but she didn't say anything to the man in front of me. This was my second time flying with them and the first experience was much better."
Pro: "Crew were excellent making everyone comfortable in a long flight."
Contra: "Nothing arrived on time even though it departed late"
Pro: "That was good every thing, thank you."
Contra: "Nathing wrong."
Contra: "Terible transit info. No information / custmoer service help at all in Istambul. Rude and unwilling to help airport employees! Gate changet without notice/ almost lost transit flight.. Turkis airline crew did not come by during flight until breakfast. Sooo thirsty...."
Contra: "The seat was hard for a long trip"
Pro: "Everything! Voted best airlines in Europe for a reason!"
Contra: "Nothing! Everything was great"
Pro: "Nothing whatsoever."
Contra: "Worst customer expireince ever. I was making a short trip to visit my very sick mother. Turkish Airline changed my connection time without notifying me such that I had 5 min left for my cooection in stambul. They gave me no other option and blamed this on Kayak and kayak blamed it on the Airline leaving me with no options. I had to stay in Birlin at my own expense. Complaint filed with Turkish airline resulted in nothing. I made several calls for update and only repose I got was we will send an email to the complaint dept. and you will here in 24 hours. This has been going on for over 5 days with no contect, update or resolution. Once back in the US, I plane to file a formal complaint with FAA and more. DO NOT take this airline. They are worst airline I have ever used and will never use it again."
Pro: "I liked everything, from check in to the end of my trip!"
Contra: "Nothing to dislike!"
Pro: "I was very pleased with the overall service and comfort on my flight. Boarding went smoothly, and crew were friendly and helpful. Cabin service included Turkish delight, hot towel, an amenities bag, hot dinner, hot breakfast, and snacks available thought the flight in the galley. Entertainment was on demand and included a wide selection. Seats were comfortable with reasonable distance between rows for coach (better than on many U.S. carriers). They have ample restrooms and they are split throughout the coach cabin, which made lines for the restroom almost nonexistent. Restroom amenities include hand lotion and refreshing spray - very nice."
Pro: "The service was very respectful and friendly."
Contra: "My volume didn't work at the seat I was sitting at"
Pro: "food was good"
Contra: "plane interior could be updated."
Pro: "Friendly crew and clean aircraft."
Contra: "I was traveling with two family members with wheelchairs and gate transfer at IST was a nightmare. It was very slow, but finally we were at the right gate. Handicapped access must be improved at the IST airport."
Pro: "Stewardess was very good. Very helpful and attentive."
Contra: "Audio/video quality on entertainment system Was old & not functional."
Pro: "FOOD,, CREW ATTITUDE & TIMEING."
Contra: "AS BOVE"
Pro: "Good service and good food"
Contra: "Small seating for such a long flight, but overall not bad"
Pro: "On-board chef was excellent. Movie selection was excellent. Crew was very friendly and prompt."
Contra: "Economy class was very tight. Hard to rest."
Pro: "Everything went very well. The food was fantastic. Just too warm on the plane."
Pro: "Wonderful flight with spacious seats."
Contra: "We arrived around 39 minutes early and the whole process was very smooth"
Pro: "Flight was on time and crew helped find a place for my violin. Even though I was early to the gate, they also helped me update my seat before the new flight crew arrived."
Pro: "Crew was friendly, seats really comfortable!"
Contra: "Headphones sold for $ 2. Headphones preferably free"
Contra: "We were traveling international in Twitter after contacting we were told we can carry one checked baggage but then we were not allowed and at gate they didn’t know the procedure and repeatedly checked our passport Poor customer service"
Pro: "Short lines"
Contra: "Seating arrangements"
Contra: "The carrots were hard and the bread was cold."
Contra: "The flight was delayed almost 6 hours, the crew was rude and the “comfort +” seats had very little leg room ."
Pro: "All good."
Contra: "The Entertainment display didn't work."
Pro: "Very nice crew, precisely respects the flight schedule"
Pro: "Overall the flight was very comfortable."
Pro: "The flight was on time, the crew was pleasant and looked like they enjoyed working in the air."
Contra: "Our second time on a 787 Dreamliner across the Atlantic as about the same as the the first. The seat pitch is very tight so when a passenger reclines into the next row the seatback nearly touches your face. The Dreamliner seats seem to be very hard and it's difficult to get comfortable."
Contra: "No AC for an hour before takeoff - very uncomfortable. Audio for tv did not work."
Contra: "Flight was delayed a bit due to a couple passenger booking/misc issues. 1st class didn’t get gate bevfood service. Oven was busted so my meal wasn’t available. Entertainment console had all channels functional except — not really an issue I just really wanted to have ESPN playing in the background"
Pro: "Son got wings, so was happy."
Contra: "No entertainment."
Pro: "Good snack selection. Crew was personable."
Contra: "Seat assignment for me and my traveling companion was done at gate. We had to sit in 2 different rows."
Pro: "Crew was nice and welcoming"
Contra: "Well, if our plane had been leaving on time it would've been superb."
Contra: "Notify the delay quickly"
Contra: "More print media to read on"
Pro: "Crew was great."
Contra: "Couldn’t hear/understand the pilot"
Pro: "Flight attendant in first class was amazing."
Pro: "The boarding was fast and very well handled."
Contra: "My flight from Chicago was two hours late and that's why I missed the flight from Atlanta to Buenos Aires. No one helped and did not know that the flight was delayed and I had to find a place to sleep. I'm not satisfied with the experience and I have not yet arrived in Argentina because of the whole"
Contra: "Chinese Eastern did not try to help and solve my problem."
Pro: "There was a bit of a mixup in boarding the plane but otherwise the flight was good. There was no entertainment system on this short flight. The flight attendants were very pleasant & efficient. They only served snacks on this short flight but were very good at ensuring everyone had at least one or more beverages. The premium seats were very comfortable ."
Pro: "Short flight"
Contra: "Flight attendant was not willing to go above and beyond as he stated he would. My husband asked for a coke and the flight attendant told him he could only get water."
Pro: "It was a smooth boarding, flight and exit out of the plane."
Pro: "On time departure/arrival despite weather in Atlanta. Always a fan of free messaging and choice of snacks."
Contra: "Delta needs to invest in their gate area at ORD. Understand it’s not a hub but it’s a key business/leisure destination. The MD-80s are ok for a short hop but over 1 hour unless you’re in Comfort+, it’s tight."
Pro: "Snacks, cleanliness and crew"
Contra: "They take them forever to find me another fly ,make miss my other fly, my work my time and my sleep"
Contra: "Entertainment app from Go Go didn’t Work."
Pro: "It was a normal flight as well expected."
Pro: "I was with my friend"
Contra: "Delayed 12+ hours"
Pro: "We had a 2 1/2 delay due to mechanical issues but the crews, flight and ground, did a great job. Thanks."
Pro: "Staff were friendly and boarding was and getting off was easy because flight was super empty. Timeliness was appreciated too."
Contra: "Seats don't recline far enough."
Contra: "It takes time and worries to find the air train and Aeroflot registration."
Pro: "My flight was great. Boarding was easy and the seats were comfortable."
Pro: "I needed to run real fast to the connection flight and gladly got there on time."
Pro: "The service was amazing , the staff was honestly friendly and nice"
Pro: "Great service, nice agent friendly"
Pro: "Very friendly and professional gate agent and flight attendant"
Contra: "I was unable to fly at all due to a spelling error on my ticket. The airline refused to alter the ticket. Worst experience of my life, ruined my Christmas"
Pro: "Very nice flight and attentive staff. Enjoyed the view of NYC as we flew up the East River, then looped over Nassau County to approach LGA."
Contra: "The male flight attendant who handed out the complimentary drinks and snacks acted a bit strangely. I was very thirsty, and I asked him if I could keep the rest of the can of soda. He neither said yes nor no, but rather completely ignored what I said and just poured my drink and moved on. I was a mildly annoyed, but figured maybe it was policy and he was shy and didn't want to debate the matter. When he took care of the older couple behind us, however, things got really strange. He asked them whether they wanted pretzels or peanuts, but they misheard him and asked for a ginger ale. I happened to know that he did have ginger ale, since my wife had just gotten one, but rather than just pouring the old folks a drink, he repeated himself. "Peanuts or pretzels?" They misheard again and asked him whether he had a diet ginger ale. Again, rather than just pour them the drink, he repeated himself. "Peanuts or pretzels?" This went round and round a few more times -- like a poorly designed computer UI that refuses to accept anything except the correct input -- before the old couple finally figured out the disconnect and picked their snacks before their drinks. Very weird."
Contra: "Cancelled my flight because I lost one of the arms"
Contra: "2.5 hour delay for no apparent reason at first (supposed mechanical issues with plane) and then waited on plane at gate for a missing pilot who never got picked up from his airport and got stuck in Chicago traffic trying to get to O'Hare. Eventually had to take pilot from another flight before leaving at 8:45 when flight was scheduled for 6:00am."
Contra: "Had a death in the family and no one would help me get back home"
Pro: "The food was good and was served with professionalism.It was an excellent service no doubt."
Contra: "Boarding process and food"
Contra: "Breakfast/snack is very bad, but no airline provides anything decent."
Pro: "The crew was very responsive. The dinner food was good."
Contra: "The entertainment touch screen was not responsive to the touch, neither for me nor for the other members of my family. The power socket in my seat was not working, but I could use that in my wife's seat."
Pro: "Very helpful and accommodating"
Pro: "Fly is Ok"
Contra: "Fly is Ok"
Contra: "We had reserved a gluten free meal for my wife. When I went to check in it was gone from our reservation. The crew attempted to put something together so she would have food to eat but the response from their customer support team on the phone was not great. I recommend verifying all meals twice before 48 hours out. On a 7+ hour flight this is not fun."
Pro: "Very efficient boarding process. Plane was nice. Great legroom. Plenty of storage. Flight crew was helpful and very pleasant. Food was good. They had personal entertainment screens with a wide variety of movies, tv shows and games to play."
Contra: "Liked it all. Would fly them again"
Contra: "All flights cancelled. Stuck overnight."
Pro: "Friendly and helpful crew."
Contra: "Seats not comfortable at all causing loss of sleep and terrible back ache."
Pro: "The entertainment was great with very easy to use touchpad. Great movies also. Food was good also."
Contra: "Space between the seats was less than I remember."
Contra: "too cramped to get out of row to the isle."
Pro: "comfortable seats"
Contra: "Food was small portion, roll was chilled, not warmed up. There was NO snack in the middle of the flight, breakfast was very unhealthy, all sweets!!!"
Contra: "there was delay of 2 hours and i missed my plain to next destination"
Pro: "The flight attendants were very helpful and the good was quite good."
Contra: "Nothing that can be changed. It was a long flight."
Contra: "Tight space"
Pro: "The crew was very friendly and helpful as I was traveling alone with my 1 year old."
Pro: "Everything was smooth"
Pro: "It is comfortable. Some of the crew are very nice and friendly!"
Contra: "The food is not tasty, and some of the crew are not nice!"
Pro: "Good pilots as usual new plane great service clean"
Contra: "Food could always get improvements"
Pro: "Really nice crew and service! Everyone was kind."
Contra: "I had problems with my t.v., the touch screen didn't respond / work very well. The pasta wasn't that appetizing either."
Pro: "Didn’t die."
Contra: "Took off almost an hour late. Flight personnel repeatedly skipped me for drinks, meals, etc. on plane for nearly 8 hours without a drop of water."
Contra: "Missed my flight because the baggage check in closed, but what bothered me was that the attendant did not give any solutions or help, just coldly said “you can’t get on because you can’t check in your bag” and continued to tell me that I should just throw my luggage and all my things away to at least check in and get my body on the plane. I felt like I had to coerce her for help or advice on what I should do with my situation and she didn’t really give me any beneficial help until right before my gate closed and my plane departed. As customer service, shouldn’t they offer help without having the customer feel like they need to convince the check in attendant to give them alternate solutions?"
Pro: "Movie selection, food, drinks"
Contra: "Lack of information on arrival (where to go, customs, etc.)"
Pro: "I liked the entertainment options, beverage service, and leg room."
Contra: "I paid to reserve an upgraded seat. I specifically asked for a window seat and even have a confirmation email saying that I got a window seat (27 A). However, when I checked in, I was assigned a middle seat and the representatives at the ticket counter tried to tell me that was my preference. They tilde me to take it up with customer relations. If I pay $100 for a particular seat, I should get that seat!"
Pro: "By far the best flying experience in a long time..."
Pro: "Missed the connection"
Contra: "Felt helpless and frustrated."
Pro: "The crew was spectacular. They had 20 crew members."
Contra: "Our luggage did not arrive at our final destination of Madrid. It was awful. Also, after many passengers, including us, had fallen asleep, they woke us to put our seat backs up so the people behind us could put their tray tables down."
Pro: "Attentive crew. Smooth flight!"
Contra: "All good"
Contra: "S7 asked for additional "fees" to cover flight expenses. They have charged extra for carry on luggage of 2,000 roubles. It was mentioned that it was international flight but they have refused to honor those rules. I have used the same bag on other airlines and did not have any problems."
Pro: "The crew was very nice. The hot towelettes before eating was very nice."
Contra: "Squished in the middle of a row. Unable to get up and get things out of my bag. Video screen not working. I had been looking forward to catching up on some movies ( rarely have time for to or movies usually) was disappointed to have no working screen on such a long flight. Did appreciate the effort to supply a gluten free meal, unfortunately someone added whole wheat crackers ( luckily still in wrapper ). The boarding area was mixed with people trying to get to New Jersey at the next gate making it very crowded and confusing, people found themselves in the wrong line."
Pro: "The flight was on time, smooth connection"
Pro: "Depart on time. Entertainment excellent"
Contra: "All good"
Pro: "Attention on the counter and at the boarding gate were excellent"
Contra: "The in flight entertainment system was broken, they changed me seats however that one wouldn't lean, after that went back to the original seat. In the second flight a baby was crying and they did nothing to remediate the situation for those that were around him. In the end I had a very bad flight"
Pro: "The flight crew was lovely, and the best part of the entertainment was the on plane cameras which we could watch. Very cool!"
Contra: "Gluten free meal for breakfast was a turkey sandwich?? I would have preferred yogurt"
Pro: "Overall good experience. I don't expect much for food on planes and dinner was acceptable."
Pro: "Aircraft crew and operations were excellent."
Contra: "My original itinerary was booked with Airfare.com with a 93 minute layover at ORD, subsequently abbreviated to 40 minutes. Despite my repeated requests, neither Airfare.com nor United nor Lufthansa were willing to adjust my consequent itinerary to correct that conspicuous deficiency. Instead, both United and Lufthansa representatives repeatedly assured me that the 40 minute connection would present no problem; and Airfare.com tried to extract a 33% premium on its original sale to make any such adjustment. As it turned out, my apprehensions were realized when boarding and tarmac delays at SFO consumed the entire layover, and a subsequent gate delay at ORD frustrated the commendable efforts of the flight crew to facilitate the de-boarding of passengers with close connections. Contrary to United and Lufthansa's explicit reassurances, the long run halfway down one concourse and all the way back up a second left me four minutes short of the gate closure. You guys need to get your act together. If either airline chooses to finance its operations by selling tickets to an "aggregator", such a business practice should not relieve the airline of its obligation to provide reliable service to its ultimate customer, the flyer. I am currently working to identify an appropriate regulatory agency to whom to report this cynical misrepresentation of services and the patently corrupt business model upon which it is based."
Pro: "Everything was good, on time and without problems"
Contra: "Chairs might have been more comfortable"
Pro: "Worst flight experience EVER"
Contra: "Still have not found our lost bags"
Contra: "The 24 layover in Chicago with no possible flight out. If I didn't make the rescheduled flight, I would have been at least 48 hours in the airport waiting on another flight. Because I was unfamiliar with the area and was not offered any accommodations, I didn't sleep the entire time I was in Chicago. I also had to stand in line for a very long time and by the time I was done rebooking my flight all the airport restaurants were closed. I understand there are flight cancellations, but it just would have been nice if the airport was a little more accommodating."
Pro: "Service and food were excellent."
Contra: "Every seat had headphones, but the plug didn't fit the available jack. If we hadn't brought our own earbuds it would have been 9 hours of silence."
Pro: "Hats off and Thank you to the Man behind the counter at the gate. My knees are bad and I walk with a cane, he ensured I was transported safely and in time to the new gate when we had to switch gates because of plane issues."
Contra: "When a couple of ladies boarded and were going to be seated in the exit isle. going by the color of their skin and the clothes they were wearing, the stewardess with long blonde hair, assumed they did not speak English, and rather rudely told them that they should not be in this row. To which they responded in prefect English. told her they were comfortable with the emergency seat and helping passengers. She kept pushing them and finally they switched with a couple other passengers. VERY RUDE!!!!"
Pro: "This flight was cancelled"
Contra: "This flight was cancelled and we were rebooked on the 10:30 flight to Frankfurt"
Pro: "Excellent crew and very attentive, excellent seats most comfortable. Food was great. Very nice aircraft. Exceeded my expectation. Would recommend to everyone and would love to fly Lufthansa on our next trip!"
Contra: "Nothing that we can think of!"
Pro: "Entertainment was great!"
Contra: "Sat in the middle of 4 people for a long flight...was not able to sleep at all."
Pro: "Attentive, friendly staff on flight. Choice of meals, good food and drink. Plenty of restrooms in economy. Good overheard and under seat storage. Information over the speaker system was shared in German, English, and sometimes French. Individual TV screen was nice. Good smooth flight. Boarding and deboarding were painless, even in economy."
Contra: "Economy seats a little too close together for a long flight. However, economy seating was comfortable. If possible, sharing information about where to locate customs in the arrival airport, would be a nice addition."
Contra: "I used to reserve seats without fees, but Lufthansa airlines requested a fee when I tried to reserve seats in advance."
Pro: "Luggage came pretty quickly."
Contra: "A female member of the cabin crew was rude to one of the passengers (either Latino or Middle Eastern), who was unable to fasten her children's seat belts and informed the crew shortly before the take off."
Thumbs up for KLM crew, planes and Schiphol Airport, though short on staff and a little late everything went smooth, including the flight.
Pro: "I liked how generous they were with food and drinks"
Contra: "Free WiFi could have made the flight a lot better"
Pro: "Salimos a tiempo . El business es muy confortable"
Contra: "La comida horrible . No se limpian los baños"
Pro: "Overall a nice and good flight"
Contra: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."
Pro: "Crew is excellent, polite and personal!"
Contra: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Contra: "Klm is the best, even on a 40min they served small breakfast."
Pro: "The crew was very kind"
Pro: "Decent price for economy comfort seat, 4A."
Contra: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Pro: "Crew good and seat OK but not exceptional for business class"
Contra: "Food was average - main course could have been better. Range of movies ok but not great"
Pro: "Staff were professional and polite."
Contra: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
Pro: "The crew was informative"
Contra: "Inflight sandwiches"
Contra: "Crew members in Amsterdam were very rude and disrespectful"
Pro: "The crew and the timing were ok"
Contra: "The seats were uncomfortable"
Pro: "Very professional"
Contra: "Lost luggage"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "Crew was very engaging and service was good."
Contra: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Pro: "Crew was fantastic."
Contra: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
Pro: "quick/efficient boarding - good staff - good food - easy flight !"
Contra: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Contra: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Pro: "very attentive crew"
Contra: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
Pro: "Good food, friendly service"
Contra: "More trash pickup; only one round of beverage service"
Pro: "We got to Amsterdam on time"
Contra: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Pro: "Boarding agent extra effort to improve my seating!"
Contra: "Food amount less than expected."
Pro: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Contra: "Boarding could be better"
Pro: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Contra: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Pro: "Flight crew very nice"
Contra: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Pro: "Crew was excellent -kind nice and very attentive"
Contra: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
Pro: "I slept pretty much the whole time"
Pro: "Arrived early!"
Contra: "Boarding seemed disorganized."
Pro: "Everything excellent. Comfortable seats in business."
Pro: "Friendly in-flight personell"
Contra: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Pro: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Contra: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Pro: "Nice to have a wrap for the snack."
Contra: "Would have preferred boarding by row - back of the flight first so would have been more organized."
Pro: "Nice crew; clean plane; decent dinner"
Contra: "No entertainment system; insufficient knee space"
Pro: "I got some rest"
Contra: "unable to charge my phone or watch movies"
Contra: "Amesterdam airport employee was really rude"
Pro: "The flight attendants could not do enough for you."
Contra: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
Pro: "Good multi media access and content"
Pro: "That we didn’t crash"
Contra: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Contra: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"
Pro: "Catering is ok"
Contra: "Seats comfort really old school"
Pro: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Contra: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
Pro: "Nice, turbulent-free flight. Food was good, service with a smile. Leg space was OK because Boeing 777s are usually better at this."
Contra: "Flight left over an hour late because of a sensor glitch. It is concerning when a technical glitch happens. But, the flight was smooth."
Pro: "Crew was excellent"
Contra: "Economy was very tight! Seats were uncomfortable"
Pro: "No entertainment or food needed on a half hour flight. Otherwise excellent."