Pro: "Nice crew and prompt service"
Contra: "Crammed, narrow seats"
Pro: "Food was good ."
Contra: "Didnt turn on the AC until were in air, implying that everybody was sweating for 30min from boarding to ip in air. Crew refused Green Tea, saying it is only offered in Business class"
Pro: "Seat more comfortable than most economy seats with other airlines. Smiling, attentive cabin attendants. Good food. Easy to get to next flight. Seems a bit more spacious than other airlines."
Contra: "Free Wifi."
Pro: "Crew Was very friendly , smiley, and welcoming."
Contra: "Movie selection could have been better, but was ok."
Contra: "No overhead fans and seats were not very comfortable."
Pro: "They had many snacks and meals. Staff was very friendly."
Contra: "The dinner taste was not great. Seating is very uncomfortable and small. Really limited on space if seat is reclined in front of you."
Contra: "Seats are too cramped for an international flight."
Pro: "Attendants were very pleasant and helpful"
Contra: "The plane was extremely cramped as the seats reclined so far back that it rested on my knees. It was extremely difficult to keep my seat back up which created an uncomfortable angle for my back on a 9 hour flight. The cabin was extremely warm and there was little airflow. The airline also lost our luggage"
Pro: "Same as above- wonderful crew, smooth take off and landing Very pleasant flight attendants the entire flight Service was great"
Contra: "Again / wish all airlines had more comfortable seating in economy clas"
Pro: "The food that I did get was decent There was wine A couple decent movies were available"
Contra: "They were basically out of food almost everytime they got to me. The Arm rest only went half way up They didnt pass out water as much as they usually do"
Pro: "Lots of room because plane was half full"
Contra: "I arrived almost early enough to get on an earlier flight. I think if I'd pleaded a bit more..."
Pro: "Was smooth. From take off to landing. Captain kept us informed all the way to our destination."
Contra: "No complaints."
Pro: "Food and crew were great, very friendly and perfect with timing of serving meals"
Contra: "The boarding kind of scrambled. The head phone connection bad for my headphones, I had sound only in my left ear. The screen had very poor resolution but selection of movies was goood."
Pro: "Not sure why airline companies buy planes where the seat in front recline to the lap of the costumer behind where it makes a 9 hr flight miserable"
Pro: "Food was good and staff was nice."
Contra: "Touch screens didn't work very well, poor entertainment selection compared to other airlines, poor sound quality"
Pro: "Wonderful flight with less leg room . Since I am 5’6’m I was fit enough on the seats, beyond that you should be worried about"
Contra: "Flight attendant, food , service and many good things except the leg room which you regret in your entire journey"
Pro: "Excellent, super-friendly crew, excellent meal"
Pro: "On time departure; easy flight; seating was spacious"
Contra: "The extra charge for a bag!!!!!!!!!!! Would rather fly Southwest or Jet Blue or others that allow a mid size carry on"
Pro: "I really liked the "About my flight" application on the viewing screens because it always gave me an idea of what we were flying over and how much longer we woulld be in the air. The food was excellent and I was pleasantly surprised that I could have wine with dinner or any time the attendants offered beveragess. The attendants were always professional and helpful. They all were fluent in English as well as several other languages. It was a nice touch when the attendant wore white gloves when he or she was collecting passengers' trash after meals and/or beverage service. I loved the cheese that was served at dinner."
Contra: "My seat was a little confined when I put my carry-on bag in front of me on the flight to Zurich, but it was roomier when I stowed my carry-on in the overhead compartment on the returtn flight."
Pro: "No assists"
Contra: "Poor service"
Pro: "Good food, ice cream and free alcohol"
Pro: "Comfortable....customer-service oriented staff. Enjoyable food, and entertainment."
Pro: "The flight had a delay but managed to (partially) make up for it."
Contra: "Boarding was a little slow. Perhaps it would be nice to more explicitly explain to people how to more quickly stow their luggage and then sit down in order to let other people through. The seats felt a little more cramped than usual."
Pro: "Entertainment options were pretty good."
Contra: "If people leaned the their seat back it was very uncomfortable and hard to get in and out, eat and or watch the tv."
Pro: "Easy. Pleasant staff. I felt safe and happy."
Pro: "2 Long flights. Friendly, efficient crew. Plane was clean. Price was good."
Pro: "Boarding was on time. Staff very courteous. No complaints at all"
Pro: "Both the food and service were fantastic. A great choice of mid flight entertainment"
Pro: "Crew was excellent."
Contra: "The advanced seat reservations that we had paid for 7 months in advance were changed to very uncomfortable substitutes without giving us a reason."
Pro: "crew was great. Food was excellent. Bathrooms in good shape."
Contra: "No internet. Very slim choices for entertainment."
Pro: "Great kosher food!"
Contra: "Leg room"
Pro: "Plane was held for us for the late arrival of a previous flight. Extremely professional crew."
Contra: "Entertainment system fairly dated."
Pro: "Fantastic flight attendants, good food. I felt safe throughout the whole travel."
Pro: "Same as on top"
Contra: "The seats"
Pro: "I have been flying to Greece and back many years now. I have never seen,such comfort in a plane,such great service,so many snacks and meals,and the crew was coming by every 30-45 minutes for water. We were served Swiss chocolate and also the best ice cream I have had in my life. Best flight and best plane I have flown in my life."
Pro: "Professional and polite crew and comfy seats."
Contra: "Boarding was a mess, late as usual and with no organization of any sort. Terminal E in Zurich has no air conditioning, so you wait in heat and no air. Also who came up with the design to put toilets upstairs where you ave to go using small and crowded hallways."
Pro: "smooth, professional, comfortable"
Pro: "Entertainment and food were excellent, and the crew was pleasant and helpful. The small extras were delightful - i.e. warm cloths at the end of the flight! Overall, I think Swiss is a very good airline."
Contra: "On a long flight like this, the seating is still too cramped. We are not large people, and nine hours in those seats is difficult, even with considerate 'neighbors'. The seats are just too close together. This is an airport comment - Deboarding to a bus, then a walk to the train/tram, then security, then another walk to the gate - we barely made our connecting international flight."
Pro: "Seats are roomy"
Contra: "Selection of movies rather poor"
Pro: "Attentive crew"
Contra: "Long wait for baggage at destination"
Pro: "The crew on my flight were the best crew I have ever had in the past ten years. They handled a conflict of a difficult passenger that was sitting in my seat instead of her assigned seat with the utmost professionalism. They were very kind overall."
Pro: "Professional. On time. Attentive. Great movies. Overall great."
Pro: "People were friendly."
Contra: "Boarding was little confusing"
Pro: "The flight crew were friendly and helpful. We were on a newer plane so there was a lot of legroom."
Contra: "No in flight entertainment made for a long flight."
Pro: "The warm professionalism, quality of service, and attention to detail by the flight crew was outstanding."
Pro: "Food was amazing, boarding was smooth and it went fast, and the crew was very nice."
Contra: "The seats were uncomfortable and if someone reclined their seat was about an inch away from your face. So if you had anything on your tray it was slammed into you stomach. Also it was so hot on the plane felt sick the entire way. Asked twice to turn down the heat nothing really happened. Missed the individual fans."
Pro: "Overall is perfect"
Pro: "Seats were super comfortable!"
Pro: "Service, food, comfort, entertainment."
Pro: "The crew was attentive and friendly!"
Pro: "crew was good enough... but seats was not comfortable, screen was broken and in general plane was a bit old for 2019 futures"
Contra: "more space for legs, modern screens"
Contra: "Change the mousse flavor, please. The hummus was terrible."
Contra: "The crew isn’t very friendly, they do not know English very much."
Pro: "They are professional all the way. They take great care of their passengers. The food was very good. They made sure we had as a comfortable trip as one can"
Contra: "Plane was hot on the flight going TK 6. Flight on the way back TK 5 was much better."
Contra: "was unable to upgrade tickets in advance off of web site. Others in Greece and Italy tried to assist as well and found same and when calling 800 numbers the calls were not going thru or hold time was overly extreme. Was told at Athens check in to upgrade in Instanbul and to go to transfer desk to get upgrade. An upgrade of $1200.00 Euro's is extreme Being packed like sardines for a 10 plus hour flight is not good. It is also unhealthy. Turkish Airlines should consider something other then the 777 for any international flying."
Contra: "i liked everything"
Contra: "The process to get into the plane at Istambul was horrendous. It took forever to process the passengers."
Pro: "overall, service was great"
Contra: "seats are too narrow"
Contra: "This was the worst I have ever experienced. My flight arrived into Istanbul and 45 minutes until the departure I was told it had already left. I later found out something very similar had happened to a man from London, a couple from Boston, three people from Ghana, and many more that were taken advantage of in an attempt to sell tickets for them to go home. Never in my life have I seen such corruption first hand in a business that claims to be professional. I travel with them roughly twice a year so I'm not really a huge spender when it comes to their service, however I have suggested many to use their airlines. Never again will I make this mistake, and never again will I fly with them. I think I would rather spend the few extra hundred dollars than to have to experience that again. Turkish airlines you have lost my service and my respect."
Pro: "The entertainment system (the movies, songs and ext) The food was good."
Contra: "The seats MUST be updated."
Pro: "The food and quality of the flight was incredible."
Contra: "The boarding process was chaotic, partly due to the airport layout, however it would be great if they were able to sort a less chaotic way to transport business class passengers out to the jets in less cramped busses."
Pro: "Turkish A/L always professional and efficient."
Contra: "Unmanaged two-year olds crying throughout the 10-hour flight. Will avoid IST going forward as well. Chaotic airport with little or no management present. Had to wait through SIX separate lines for a simple flight transfer. Had the body scans TWICE. Ridiculous. Nearly missed my 10-hour flight to Chicago."
Pro: "The flight itself was very nice quality again. Crew was very friendly, priority boarding for international business. pod seating was super comfortable."
Contra: "No alcohol beverage service before take off. One of the only airlines that does this. Also flight was delayed again in Istanbul. We were delayed on our layover in, and out of Istanbul. Both times stuck on the tarmac. I see this as a common problem"
Contra: "5 layers of security check for us bound flights. Group A, B, C & D almost boarded on the same time. Food was horrible."
Pro: "The meals and in flight entertainment"
Contra: "The seating I needed more leg room"
Pro: "Never flying back with this airline"
Contra: "Very bad customer service"
Pro: "Everything was great."
Pro: "Good entertainment selection. Good enough food."
Contra: "Not enough legroom. No need at all for those foot rests."
Pro: "I was upgraded to first class. Awesome flight. Great food"
Pro: "Food was excellent"
Pro: "Best airline food . Great selection of movies And free drinks to boot"
Pro: "The flight was great. It was before the flight that was highly stressful"
Contra: "Boarding procedures in Istanbul were terrible. No communication. Lots of anxiety and stress. Running through airports."
Pro: "crew, fod, entertainment was great"
Pro: "Crew accommodated at seat change so I had a space between me and the next passenger and I got a row seat."
Contra: "Trying to reclaim our laptops at the end of the trip was a nightmare. They confiscated all electronic devices larger than a cellphone due to new Trump regulations (not their fault). Fine. But they were so disorganized about the process. When trying to reclaim the devices after the flight utter chaos ensued. That was their fault. Passengers were on the verge of violence and it could have been avoided by simply being more organized."
Pro: "food, large touch screen..."
Pro: "The airline was very hospitable and efficient. All flights were on time, boarding and de-boarding were very quick and painless. Crew was extremely helpful and kind. Food was good, seats were comfortable, and entertainment was good. For the money and time spent on this flight we felt we got an extremely good deal and would take this airline again, and recommend."
Contra: "The planes were pretty warm/hot for most of our flights. I'm not sure if air condition was available, but I know some people asked. It did cool down eventually so they must have turned on air or fans, but I know the heat was on at some points which made it a bit uncomfortable for such a long flight."
Contra: "Choice of food on business class was very limited"
Pro: "Service was amazing! Highly recommend."
Contra: "They don't speak very well English"
Pro: "as above"
Contra: "as above"
Pro: "Great customer service and food!"
Contra: "Nothing. They were great!!"
Pro: "Food was fine and entertainment system was great. Watched movies the whole way. We arrived 1 hour early."
Contra: "I was pulled aside for extra security. That was fine but there were a few other passengers that should have been pulled over for extra security besides me. It took an extra 20 minutes for me to board the plane because of this and when I arrived to my seat an Arab woman was sitting in my place and refused to move to the middle seat. She said she could not and would not sit next to a man who was sitting on the other side. If this is a problem from the start, there should be a way to choose a seat according to gender. The stewardess found me another place in front of this woman who kicked my seat the whole way. She even argued with the stewardess about putting her suitcase above her in the rack and security was almost called. There should be something included in the flight information program about being polite to other passengers."
Pro: "Excellent serice by airline crew nice food l like Tayip erdogan .end l like Turkiye and llike Turkish arlanes, Sincerely your Customer Cabir Senalan"
Pro: "Transit was okay."
Contra: "Food was not accommodated - no vegetarian food provided."
Contra: "Boarding and airplane age."
Contra: "Sat 44A. The entire row behind me had 1 adult & 2 children. 2 Hours into the flight, there were 4 children, no adults and the seats were used as a playpen. 7 hours of kicking, punching the screen, opening the window shutter during "sleeping time" as instructed by the crew. Wine was poured on my back, water splashed on the person next to me, children were climbing over my head... etc. No parents or flight attendants could help the situation. Boarding was a mess. 10-15 passengers surrounding me sat anywhere they wanted creating a delay to push back because everyone just sat with their family and disregarded the chaos it created for those individual travelers wanting to sit in "THEIR PROPER SEAT". This was the worst / never ending flying experience I've ever had. I will never fly Turkish Airlines again."
Pro: "The flights attending."
Contra: "The waiting time for next flight."
Pro: "I love Turkish Airlines overall. Their bigger international airplanes have more leg room for a coach for longer flights. Crew were courteous and professional."
Pro: "The food was good, the flight attendants were mostly friendly and normal."
Contra: "While the flight attendants and crew inside the airplane were all friendly and nice , I can't say that for the employees inside the airport!!! They are the WORST employees I've ever seen! Multiple times, when I was trying to ask for help, they barely made eye contact or rudely ignored me! I was shocked! Never have I ever seen airport employees act so rude! One girl even was half asleep when I went up to her to ask for directions. She just pointed to the direction and didn't even look at me or say anything ! Never again will I fly with Turkish airlines."
Delays really ruin days, excitement, the overall experience of traveling. Having inaccurate times and poor communication sucks.
The airport at Bucharest is a nightmare. Rude agents at the Delta partners desks and no directions for finding the correct place to go. Boarding at Amsterdam took over one and one half hours by the time we were sent through three security lines at the gate. No explanation for why we were herded through one line and then sent to another and then finally through another security procedure where they wiped us down for something. Atlanta was probably normal for there. All three legs of the flight were late but I did make it home after a very frustrating and exhausting 24 hours. At this moment I feel as if I will never go anywhere again,.
The Covid document screening is a joke. Also crying babies
KLM flight sucks! Not very active about telling passengers to put in their mask over the nose. 🙄
Pilot was a madman. The landing was the worst I've ever experienced. He seems to have misjudged the ground and hit the runway HARD. My back hurts and my inside organs are sore from the impact. Then as we were taxing to the gate he repeatedly slammed on the breaks so we jerked forward each time with enough force to tug on the seat belt. All the passengers were asking "what happened? What went wrong?" Pilot had an Australian or New Zealand accent.
All 8f rhe main dishes in business class had cumin or other sharp spices which I can not tolerate
It would have been nice to be served some water
Contra: "We PAID $30/each to check 2 bags, both ways, so $120 total. Then at the gate, BOTH WAYS, Delta Gate Reps allowed people to check bags for FREE, & pick up at bag claim, just like WE PAID TO DO. NO MORE DELTA FOR US!"
Pro: "Every was great, honestly"
Contra: "Needed assistance for limited mobility to make connections at ATL was not provided. Caused us to miss connections and had two falls trying to get around. Air France was terrible. Very limited food and beverage service left us hungry and thirsty on 7 to 10 hour flights."
Contra: "The Entertainment display didn't work."
Contra: "You shouldn't schedule a flight for a plane that is due to have scheduled maintenance. It's not like this should come as a surprise to you. Also, there was at least one over-served passenger on board who became loud and obnoxious, shouting obscenities."
Pro: "Very nice crew, precisely respects the flight schedule"
Pro: "Overall the flight was very comfortable."
Contra: "The worst experience ever. The head flight attendant provided the worst customer experience ever. She should be terminated immediately."
Pro: "Nothing exceptional stands out"
Contra: "Flight was not on time"
Contra: "More comfortable than I expected for a 6 hour flight. 757 was quite spacious."
Pro: "good flight, inflight menu and movie library"
Contra: "rude bag drop off kiosk"
Pro: "The crew was great and very friendly."
Contra: "Never enough room and the food was okay. But what’s new about this when it comes to air travel?"
Pro: "Amazing crew & comfortable seats."
Pro: "During the wait the monitors were turned on and we were able to watch movies"
Contra: "Flight got delayed in Atlanta we’re sitting on the plane for about an hour, We didn’t get offer anything during that time."
Pro: "We had purchased economy tickets and got assigned seats that were not next to each other. As we were boarding the ticket person gave us a new seat assignment closer to the front and next to each other – we really appreciated and liked it. Makes me want to fly Delta again!"
Contra: "Delay messed up our entire trip to Atlanta."
Pro: "Bulkhead seating is great! Seems like food is improving... Keep up the good work!"
Contra: "Eventhough booked more than 6 mos in advance, could not find a second seat in COMFORT PLUS section! Bathrooms should be attended by flight crews more frequently! Where's the latest movies?"
Contra: "we began the boarding process late, which can be understandable, although the plane was there pretty early. Once the boarding began, someone, I presume the gate agent, essentially gave a countdown to hhow many minutes were left until the flight could have an "on time departure". I travel nearly every week so I value being on time. However, a minute by minute call to hurry up on a flight that was sold out was over the top. There was mumbling among the passengers, to the point of someone joking "Free cookies and water if we make it on time?" Just a bad gate experience, but bad enough that peopoe were commenting, and I waited for someone from the cockpit to del\part so I could mention it to them."
Pro: "clean plane, crew was very friendly."
Contra: "no dessert in meal"
Contra: "Delayed 3 hours"
Contra: "My friend and I was switched to an even worse seating when boarding. Very uncomfortable especially for my friend since he had crutches."
Pro: "In-flight entertainment, speed of flight"
Pro: "Great service"
Contra: "No complain"
Pro: "I araised safely in New York and all my luggage finally arrived. I suppose that is good but so much else was bad, very bad."
Contra: "The morning of my flight I got a notice the departures time was changed by one hour later but to still arrive at the airport at the same time. So I ended up spending almost four hours at the airport before leaving. Boarding was a mess as "groups" were not called but everyone just rushed the gate in mass and we're let on. Staff were functional but looked and acted surly. It was a functional flight in that I arrived at my destination but it was not managed and I did not feel my business was wanted-only my money."
Contra: "Flight delayed 2 hrs"
Pro: "After almost every airline cancelled. Delta still took me to where I needed to go with not one single problem. That pilot was amazing. I forget his name. But the plane didn't slide or anything during take off. Amazing."
Contra: "What was there not to like. We were a little bit late but I wasn't in a rush. I planned well ahead. Delta moved my flight from 10 a.m. to 6 a.m. and that was perfectly fine with me."
Contra: "Delta airlines has very poor costumer service. THE WORST I HAVE EXPERIENCED. I wasn't the only one feeling this way, I witness a couple people fighting on the phone like me. When my 1st flight was delayed I asked to be rebooked then and the delta employee insisted that I would make my connection. I didn't make it. This is not all. I could have gotten to a near city several hours after but on the same day, but the mediocrecy of this employes did not allow me to get there until the next day at 7 am. Happy new year to me. This two women (or one of them) on the phone, lied to me. There was an option to get me here and one of them failed to do their job right AND LIED TO MY FACE ON THE PHONE. Just unacceptable. I will sue them, I had an under age waiting for me in Cancun and a pet with me!. With no food or access to do its necessities. AND THERE WAS AN OPTION THAT "they missed" on porpuse."
Pro: "Was initially hoping to fly a US airline but will now look for Aeromexico first. Exceeded my expectations!"
Contra: "The layover in Mexico City was a bit long and the airport was not so great"
Pro: "Great service all around"
Pro: "Boarding, checking in etc. The usual stuff, nothign spectacular."
Contra: "Seats are getting too crowded!"
Pro: "The crew was beyond friendly and courteous. Lots of leg room."
Contra: "I was an older plane, it was louder than our flight down to Atlanta. Nothing they could do about it, but a slight annoyance."
Pro: "Comfortable flight, ample leg room, and the chairs were pretty plush. Comfort+ is pretty nice"
Contra: "On my first flight they forgot to turn the wifi on. I have unlim data but obviously can't use while in air; no big though."
Pro: "Friendly and informative flight attendants kept the passengers in reasonable spirit."
Contra: "Left nearly an hour late after confusion related to oversold seats and upgrades. The gate agent entered the plane multiple times. The landing was rough, the brakes were loud."
Contra: "The flight crew and staff were all great!"
Pro: "I was comfortable in my seat, with the pilot and the stewardesses."
Contra: "I was charged for my carry-on bag. My first time flying I didn't know that I could have a carry-on and pocketbook to take with me."
Pro: "The delta connection flight waited for our flight so we were able to make our cruise :-)"
Contra: "The delay in the beginnning caused a bit of anxiety that we might miss our connecting flight which could've resulted in a missed cruise"
Contra: "Food and entertainment as always."
Pro: "Gave plenty of food and snacks"
Contra: "Seat didn't recline, no changing station for my child onboard (but charged me a full price ticket)"
Pro: "The crew was friendly and accommodating, and service was good"
Contra: "I purchased a basic economy ticket and upon checking in, my Delta app said my seat was unassigned and I had to get my boarding pass at the airport. I checked back later and the app had me as number 7 on the standby list. I called Delta (wait time 3+ hours... my flight was in 3), and then the Delta app support where I was able to get through to someone. She told me that the ticket I purchased over a month in advance did not guarantee me a seat on the plane (???). She said that if I was bumped from the flight they would reschedule me for the next morning. She was pretty rude and made it seem like I had a 50/50 shot of getting on this plane. I rushed to the airport in hopes that I would be the first from Standby there, and the gate agent told me that I was fine and would board right after first class and be assigned a seat then. Great. Once I got my seat assignment, I board to find out there is someone else sitting in my seat...... They eventually called the desk and had her moved, but it was the weirdest boarding experience I've had.. and I've flown Spirit. These planes that Delta fly's are SO OLD. Both times I have flown Delta the "turbulence" has been so bad and cold air was blowing right on my the whole flight with no option to turn it off (it wasn't from one of the vents, but from the side). Someone close to me works for Delta and I know for a fact that some of their engines blow mid-flight.. and they tell the passengers that it's turbulence.. so that doesn't make me feel very safe. I won't fly Delta again if there is another comparable option."
Pentru mine totul a funcționat bine… chiar foarte bine
Pro: "Austrian Airlines is the best! Crew, food, drinks, entertainment, and plugins were all provided, and it was all very nice (and delicious food!)."
Contra: "Nothing! Love Austrian Airlines!"
Pro: "Friendly and helpful crew, smooth transfer between flights, comfortable adjustable headrest, easy to request special meal online before flight."
Contra: "Movies available weren't to my taste, which isn't of great importance anyway."
Contra: "Made me go through security twice, 2nd time was right before boarding. Reason: randomly selected. And, they lost my luggage. No valid explanation given. Apparently, will get delivered on next day’s flight. A disappointing experience."
Pro: "Crew wasn’t on the top of their game, food was ok, entertainment was bad, old movies, poor selection."
Contra: "I expected more from airlines lake Austrian."
Contra: "Flight entertainment was not fully functional. Many films would not play. The meal was also particularly bad - all three options that were available (chicken, pasta and vegetarian curry). Flight attendants often seemed very rushed."
Contra: "Flight was delayed more 1:15 and it is a 35 min flight. If this happens so late in the night is even worse."
Pro: "Perfect timing between flights."
Contra: "A small sandwich would have been nice:)"
Pro: "The crew was super friendly, food was great and entertainment on board was a great selection."
Contra: "Was very warm on the plane as certain times and even at the terminal, which we could control the fan blowing on us."
Pro: "thebflight wqs smooth and on time"
Contra: "snack they gave something sweet at 07:00 AM"
Pro: "We could walk around as needed. No restrictions. Free wine with meals!"
Contra: "Staff not friendly or offering of assistance."
Pro: "It got me where I wanted to go, non-stop, for a reasonable price."
Contra: "The economy seats seem to be narrower than they are on other airlines."
Pro: "good food, drinks, good entertainment options"
Pro: "Service was good and the crew was courteous and friendly"
Contra: "Online check-in did not allow me to select my seat. It was already assigned and didn't let me change it Boarding was later than scheduled and caused my connecting flight at O'Hare hectic This was the first time that I had ordered Kosher food and I would never make that mistake again, the meal was okay but the sandwich was awful and had no taste!"
Pro: "On time take off"
Contra: "They serve non-halal food with Muslim menu. They think hat non-pork meat means halal/zabihah. Non friendly flight crew"
Contra: "Austrian Airlines cancelled my flight with no notice, technical difficulties. Woke up before 5 am and went to the airport to find out, then waited in line for two hours to get re-booked on a flight the next day. Really poorly done. No compensation. Would not recommend Austrian Airlines, ever. -Mark Cox"
Contra: "The plane was HUGE, too big. With such a big plane the crowd formed by the gate waiting to board was unmanageable. Also the giant plane felt like it was hard to maneuver during take off and landing. I would very much prefer a smaller plane. The touch screen in front of me was not always responding when I tried to tap the screen. The audio jack was also not working great; sometimes I did not have audio in my right earbud and I had to turn and fidget the plug. The earbuds provided by the airline did not even work when plugged into the screen, I had to use my own earbuds."
Pro: "Everything Fromt the crew and service. To checking in and deplaning was awesome"
Pro: "The stewardess is very polite and accommodating n"
Contra: "I wanted to buy an checked-in luggage, but Austrian site did not worked properly, repeatedly gave an error message. I ended up buying it at the counter desk, in the airport, at a much higher price."
Pro: "On time boarding in Vienna and lending in Chicago."
Contra: "Not enough food for a long flight (only one poor meal was served during the entire flight)."
Pro: "My flight was lovely. I loved the professionalism & politeness of the crew. I also loved the food - I really appreciated the fact that I could order a gluten free vegetarian meal for this flight."
Pro: "Seating did not feel cramped for a 10 hour flight. Frequent passing of water and juice."
Contra: "Flight attendants were a bit stoic but did their job."
Pro: "Professional and friendly staff"
Contra: "Outdated interior, media interface"
Contra: "Prior to take-off, we spent 2 hours after boarding on an incredibly hot plane with no working air conditioning"
Contra: "Boarding in Vienna was completely unorganized. Received zero instruction from crew on new boarding information."
Pro: "Efficient crew, good meals,on time arrival."
Contra: "Took a while to board and could use more updated films-minor details."
Contra: "We left from Vienna , two hours late. This kind of problem supposed to be fix it , before.i like to fly with Austrian Airlines, isn't the first time, but now for me , to so long was a big problem"
Pro: "Plenty of food and drinks, pleasant crew"
Pro: "Expertise and effiency of the flight crew."
Pro: "Everything was great! The staff was friendly and really tried to make our experience the best it can be!"
Contra: "The only thing I didn't like was that in one of the bathrooms, the sink was clogged up a little bit."
Pro: "Very nice crew, great entertainment options"
Contra: "Flight was delayed by 2hours (but we did catch up 1 hour so good job!)"
Pro: "Great grew, great flight. Thank you!"
Pro: "Great flight! Excellent service! Excellent food and beverages! Would definitely do it again and recommend it to anyone."
Pro: "The hostess are very friendly, good customer knowledge with worm smiles. My name is mulugeta Assefa"
Contra: "The service is outstanding I love it. The hostess are very friendly and they have excellent customer service knowledge. I'm happy. ..thanks..... My name is mulugeta Assefa"
Pro: "Flying on a direct flight was nice. The food was good. Ordinarily the snack lunch is not good but the sandwich was quite good."
Contra: "The boarding is best if done by rows but this was just every one trying to board at the same time so it has a more negative effect on passengers."
Pro: "please see comments above for my previous flight excellent experience!!! I used to fly with KLM but with definitely check Austrian Airlines first for my flight needs from now on."
Contra: "Boarding on return flight was utter chaos and was not controlled properly. The crew was very pleasant and , in my opinion, could not have been any bertter."
Contra: "One flight was cancelled resulting in a 6 hour wait, the second flight was 2 hours late. Meat meals ran out quick resulting in a vegetarian only option for a lot of passengers"
Pro: "Excellent service on airplane, ample legroom in economy, the largest movie selection I've seen on a flight, delicious food. I had the vegetarian option and I was not disappointed."
Contra: "The boarding process at Vienna airport was unorganized and took longer than necessary."
Pro: "Good food and drinks,great movies"
Contra: "Dirty bathroom,needs upgrade too."
Pro: "Choice of movies Pillow plus blanket Snack-1/2 sandwich plus caramel mousse"
Contra: "I wasn't able to check in online therefor i got terrible seat. The guy next to me was very tall and big and he was stuck on me due to not enough space. I was extremly uncomfortable because he was rude when i asked him to let me out. I asked if i can change seats but the plane was full. I didn't get any sleep either. Extremly tiring and turbulent 10 hour flight."
Pro: "We have children and the crew was very helpful in making it an easy boarding process for all of us."
Contra: "Initially we were jammed into a gate area with all guests and it was absolutely horrible and not safe, especially with our kids."
Pro: "My husband's experience with their flight from Chicago to Vienna was amazing. Everybody helped accomodate him with our 15 month baby boy."
Contra: "The crew (check-in desk & flight crew did not put any effort to help accomodate us). They even asked us to do all the work in asking around. Squeezed us in the tightest place possible for travelling with our baby boy. Will not recommend your airline because of this!"
Pro: "More leg room than we had on Swiss Air from Chicago to Vienna via Zurich. In flight food was excellent. Staff was friendly."
Pro: "The crew"
Contra: "The lack of space. It was a good thing it was a short flight"
Pro: "the crew was amazing."
Contra: "Add more movies, use different headphones, can't hear anything. Add snacks to the flight, and make the second meal bigger, a sandwich is not enough in a 10 hour flight. add more drinks to the list"
Pro: "Flight crew was very nice. Service of drinks was very good. Snack and main meal served too close together."
Contra: "Flight was crowded. Boarding was mediocre & disorganized. I really dislike passengers being allowed to bring suitcases as carry-on luggage. Carry-on means carry on. If you cannot carry your bag by hand for extended time or has rollers, it's not a carry-on. Carry-on is a backpack or small valise not a suitcase with rollers. Boarding of aircraft needs to improve and be expedited."
Pro: "Got to the destination"
Pro: "Aircraft and crew"
Pro: "Never seen such a large streaming movie library. Never seen live stream at seat from cameras (3) outside the plane."
Contra: "It was not clear this was a no-checked-baggage flight, seeing as I specifically searched with flights with luggage. I chose Lufthansa's flight counting on the fact that international flights always allow one checked bag. I had to pay on that way here. I"ll have to pay on the way home."
Contra: "The flight had a departure delay of three hours. That was not fun"
Pro: "The on-board staff were excellent. Please congratulate Lufthansa on another job well done! Very good at listening and very attentive to passenger needs and passenger comfort. Bravo!"
Pro: "The red wine was good and the crew made sure that we were well hydrated. The flight was very smooth."
Contra: "The quality of the meals was poor - tasteless food, possibly loaded with preservatives."
Pro: "Service was great too"
Contra: "Squished in seat"
Pro: "Flight attendants Was nice and friendly, I do like theirs Sevice ."
Pro: "TSA made me miss my flight i have to wait until 7 am for a new flight"
Contra: "TSA made me miss my flight i have to wait until 7 am for a new flight"
Pro: "Enjoyed the legroom even though we flew Economy class. Good selection of free movies. Crew was friendly and accommodating."
Contra: "All flights cancelled. Stuck overnight."
Contra: "Is too hot in to the plane"
Pro: "I had a great seat in premium economy. I would recommend upgrading to anyone. Friendly crew. Good entertainment options."
Pro: "Excellent service like always Lufthansa! Very good food, nice entertainment, excellent crew!"
Pro: "Flight on time, good service, helpful staff. The plane wasn't too full and they invited us to find a better seat if we wished. There was a pretty long stretch of bad turbulence and the pilot talked to us to let us know what's going on and reassure us, which, as someone who freaks out in these situations, I really appreciate. There were a few good movies to choose from."
Pro: "plane was nice"
Contra: "Flight waited on late passengers thus leaving over 1 hour late. We missed our connecting flight which caused numerous issues."
Pro: "Good crew and food!"
Contra: "I reserved this flight months in advance, but were given seats in the last row, next to the restrooms, when there were other seats available. In the United part of this trip, they let me reserve my seats when I paid."
Pro: "Crew, food"
Contra: "Delay caused by weather"
Contra: "United charged me a Bagage fee of 25 dollars and they where not supposed to since it was a international flight. The knowledge of the agent was not very good. Now I will have to write to Lufthansa and hoping they will reemburse me."
Pro: "The staff and food were exceptional!"
Pro: "My wife and I travel frequently and Lufthansa has always been a "notch above" all other airlines in onboard service. Imagine, airplane food that you can actually eat and enjoy!"
Pro: "Huge selection of movies and entertainment. Good food, especially the fresh salad and vegetarian option for dinner. Good wine selection, the saving grace for what I consider an over sold flight. The service staff was attentive and professional. The pilot and crew were great, I felt very safe."
Contra: "Delays in both legs of my trip made connecting flight nerve wracking. Economy seating was horrible. Uncomfortable, too many people stuffed into claustrophobic conditions. The funk was pretty overwhelming. Bathrooms were stinky and ran out of toilet paper. Only the free flowing wine made it tolerable."
Contra: "Got a little hot in the cabin"
Pro: "I can not even mention one thing that was good - they were ahead of time on arrival, which is good - but luggage took 2 hours to get and some items came in after midnight the following day! Terrible"
Pro: "Slept through a meal and was given one when I woke up. Very friendly staff. Smooth flight and landing."
Contra: "Movie selection rather limited"
Pro: "I enjoyed the patience of the crew and the responsibility they took with everything they did."
Contra: "The noise and the lack of space in my specific area."
Pro: "We liked that no one was sitting behind us."
Contra: "Food wasn’t great"
Pro: "Wine was good."
Contra: "Food was tasteless - of very questionable quality, too much sugar and fat, unhealthy. Space between seats very tight, very uncomfortable. Music sound poor"
Pro: "I loved everything about the Lufthansa Flight. Clean plane enough room. GREAT Service!!"
Pro: "Good customer service , friendly crew, clean plane. I always travel with Lufthansa to Europe and back because I like their professional and friendly crews. They always do very good job."
Contra: "Not much leg room for a tall guys like me."
Contra: "It was awful. The staff was more concerned with flirting with guests than everyone else. The seats were absolutely terrible. Getting off the flight the flight attendant had her back turned to everyone but made sure that the guests in first class were greeted as they discarded the air craft. As soon as she left everyone else from economy off the plane she didn’t even say have a good day, rather she had a nasty look on her face. This will be the last time I fly Lufthansa."
Pro: "The service and food was great."
Contra: "The bathrooms were pretty disgusting, with urine on the floor. Perhaps they could be checked on and cleaned."
Pro: "The flight was delayed due to air traffic control issues. It didn't make a difference for me but many people missed their connection. However, the crew were all friendly and the Captain was very outgoing and communicative."
Contra: "Late flights are never good."
Pro: "Ample leg space. Friendly, efficient crew. Restroom area provided space for exercise."
Contra: "Food was fair."
Contra: "Old plane. Bad food. Small seats. Obsolete entertainment system. Hate United!"
Pro: "I would like a direct flight from Krakow to Chicago. Lufthansa is a very good airline to Poland. Would definitely fly Lufthansa again."
Pro: "Entertainment system"
Contra: "I feel that the there should be NO reclining of seats in the economy section. There is about 10-12 inches of space between my face and the seat back if the seat in front is not reclined. If it is reclined , this distance is reduced to 6-8 inches. Too, too close. And reclining does not add much to the comfort of the sitting position. When the person in front of me reclines, then I am almost forced to recline so I have enough room."
Pro: "Excellent airplane, very comfortable."
Contra: "Landed very late in Chicago and lost our connection to home. Had to spend the night to catch another flight home in the morning."
Pro: "in flight entertainment, bathrooms, and charging capability"
Contra: "Not enough service/availability of water"
Pro: "The service was good as they were making up for the entertainment system issues on the plane."
Contra: "Only 3 movies available on the entertainment system. Food on Lufthansa is bad."
Pro: "Legroom and arm room, good light overhead in premium economy. Bilingual crew friendly and efficient."
Pro: "Really everything great"
Contra: "flight entertainment had pretty bad failures. And bathrooms are centralized in center of plane where people congregate so you never know if bathrooms are occupied"
Pro: "Excellent and attentive crew, very good food/beverages. Lufthansa clearly stands out in international air travel."
Pro: "LH is a good airline to fly. The 747-8 is very cramped in economy but an Airbus gave a bit more room on the return."
Pro: "The crew made this flight in my experience. The crew was very professional and quick to respond."
Contra: "The late boarding due to technical and mechanical problems at the airport Lufthansa gate."
Pro: "Lufthansa is the airline for long-distance travel!"
Contra: "Everything was great. On our flight over the pond, and back, the food was great it was comfortable, and the airplane had the best in technology."
Pro: "Traveling with two kids ages 8 and 10. Kids got cards and a game to play. Also lots of movies and games to choose from in their seat. They loved the flight!"
Pro: "Lots of attention from staff. Filled my water glass several times."
Contra: "Last round of food - a sort of pierogi - was awful."