Contra: "Ryanair announced that we could postpone the flights without any cost due to corona virus and when I tried to reach them/to change the flight date the change tax was still there."
Pro: "The flight was really fast!"
Pro: "The crew were very welcoming and for a low budget airline, the staff were very professional."
Contra: "What let me down was the ryanair ground staff at ponta Delgada airport. I was trying to load up my ticket and the lady at the baggage hall was losing her patience with me a bit, for not printing the ticket out. Also I was charged €40 to check my bag in as I thought I already checked it in online, before I came over here. It's a sad way to end this trip, as its a beautiful island."
Pro: "Nothing. I never took a flight so bad in my life."
Contra: "They could have another line to the people that couldn’t make check-in online, but they prefere to charge you a amount of $55,00 euros. Me and my husband tried to do the check-in online but the system was out off service and than when we tried again, 2 hour before departure, it was no possible"
Pro: "The only good thing was it was a direct flight."
Contra: "Short version: Avoid Ryanair like you would avoid Herpes. I paid for baggage but got charged again. Desk agent was rude. There was no information provided about what gate or where the gate was. I paid for fast track security and didn't get it. It only got worse from there. Never ever fly Ryanair!"
Contra: "Communication, comfort, customer service, timeliness"
Pro: "The Low price of the tickets."
Contra: "The flight was a bit delayed. Upon check in, I was charged 20€ for one small luggage that I had whereas I am suppose to be entitled to 1 free hand carry luggage. Many passengers were surprised and upset including me. I will NOT be booking a flight with Ryanair anymore!"
Pro: "Cheap flight"
Contra: "Less time in the boarding line and less interruptions to sell things."
Contra: "the heat in the cabin was unbearable"
Pro: "Being on time and the comfort in the exit row was excellent"
Contra: "Penning of passengers before and after flight. Continuous sales pitches from crew. Aisle always busy."
Pro: "The price"
Contra: "Confusing baggage policy. You are told to take your bag to the gate where it will be taken and put in the hold. It is not made clear that this bag must go through security with you and therefore cannot contain liquids. We had to jettison a lot of toiletries. When we got to the gate we were allowed to take the bags on anyway. What is the point of this?"
Contra: "I paid for my seats and the ask me to change next to the emergency door, something that i would never choose."
Pro: "My own boarding was went ok"
Contra: "What was the most annoying part of the whole experience was the fact that they were other passangers on there school trip. Yes they are just still kids, but from the very start of them boarding, thats when everything just went downhill. The kids was just screaming, shouting, and sprinting into there sits. Even after being told to quite and calm down, all them were still screaming and shouting at the top of there vioces throughtout and non-stop for the whole flight (even after landing and getting into the bus). The worst fact of all is that, there was just far too many of them for everyone to handle (by the flight crew, and the trachers). It was also the first thing in the morning so it’s not like everyone would most likely be well rested already."
Pro: "The captain and fly was nice. Just it is hapenned someone feeld seek and we was weiting for emergency. Our fly was latte 1htoour 50 minutes"
Contra: "Additionnal for our fly was late 1hour 50 min we need waiting for the baggage 30 min. When i made check-in i got 2 different seet in difgerent line farroway and lot of another people same me. Mother in lane 21 the son line 9 .Sorry for my English."
Pro: "Good flight with no turbulence. Checked luggage came out fast."
Contra: "They never gave me a printed boarding pass when I checked in and then once boarding the actual plane outside of WiFi range they made a big deal about not being able to show them a boarding pass. I had already shown two people before. If they needed to see it before boarding the plane then they should mandatorily give you a printed pass."
Pro: "Nothing! Terrible airline and so inefficient"
Contra: "Waited over an hour to board while we stood in line for this ! Stayed an additional 45 mins after landing for our luggage to drop. Horrible horrible airline"
Pro: "Ship flight"
Contra: "Flight was delay, and I don't see crew doing the best to make the people confortable. Or happy to flight"
Contra: "Always delayed and poor services"
Contra: "1156.64 When we arrived at the airport the clerk at the desk would not look up from her computer to help us, we went to the window and she continued to refuse to check us in. When we handed her our passports she bluntly stated that it was too late to check in because it was 10:00 and the cutoff was 9:55. We asked if she could make an exception due to our issues with transportation or if she was able to help us rebook a flight and she said no. We had already paid for this flight and had checked in baggage and paid separately for the two bags and she told us there were no Ryan air flights for our destination. We promptly rebooked with another airline at a separate airport and consequently had to pay for another form of transportation to the airport as well as a new flight and another two checked pieces of baggage. I have traveled all over Europe, the US, Canada, Central America etc. and never in my years of travel have I felt so belittled and disrespected especially considering I was a paying, respectful and loyal customer. It goes without saying I will never use this airline again and will be strongly recommending other airlines to friends and family."
Pro: "Standard Ryanair flight. Usual boarding etc. No problems."
Contra: "Being split all over the aircraft because we refuse to give in to Ryanair extortion to squeeze more money out of us. Clearly would have been able to seat us all together. Won't buy another coffee or food until this policy changes."
Contra: "Their website is difficult to navigate, if you are overseas and do not have access to a printer, they will charge 15 Euros to print your boarding pass at the airport. The seats cannot be reclined. It is not inexpensive, as they will make you believe, a charge of 40 euros per checked baggage.... you are better off taking a regular airline, sometimes."
Pro: "Fast boarding. I exchanged place with a stranger with no problem ."
Contra: "There's not a lot of space for your legs but that's an airplane problem and not really ryanair only. They took off the little basket space from the seat in front of you so you have nowhere to put away your stuff which is very annoying. You have ton pay for everything on board, absolutely nothing is free and it's ridiculously expensive."
Contra: "They took my carry on away and then we had to wait for all of the bags to come through. Not fair"
Contra: "The difficulty getting my boarding confirmed. It worked in the end but it took a long time and it was frustrating."
Pro: "Flight itself was pretty standard and cabin crew were very friendly."
Contra: "I've never met a more unprofessional individual in any line of work than the Ryanair gate agent boarding our flight in Rome. She was extremely rude to everyone and even berated several passengers, including those who didn't speak English. Multiple passengers who witnessed this asked for her name so that they could report her to the airline... she refused to give it. Such conduct should not be tolerated by any company, but is especially poor form for one like an airline in the customer service business. I'll make every effort to avoid Ryanair in the future just because of her."
Pro: "Really kind and helpful staff"
Contra: "The boarding process is rough although stansted airport In general is pretty terrible."
Pro: "Affordable price"
Contra: "Always i have to check in my carry on because "the overhead bins are full already". Later I realize this isnt true. No leg space. No reclining seat. They even charge you for water. Almost always departs late."
Pro: "On time."
Contra: "Pouches in seat in front of you would be nice. Would also be nice if they would assign seats together for people travelling together."
Contra: "Consider taking another airline at CDG IF 50$ more expensive. Will be worth it"
Pro: "Flight was good."
Contra: "Boarding area was completely full with no where to sit because there wasn't enough seats for the amount of people."
Pro: "The one flight attendant was nice and apologized for the behavior of others."
Contra: "The check in crew forced me to check a bag that I was able to put under my seat on a previous Ryan air flight two days before this trip. They would not even let me talk to cabin crew to see if there was room. I eventually took out all my valuable belongings and brought them with me onto the plane. After having a very rude interaction with two different people. One even said "don't tell me how to do my job." Then when I got on the plane there was plenty of room for my backpack. The floor was incredibly dirty with chips on all over the ground. We then sat on the tarmac for half an hour. I could not believe how rude the check in crew was, they would not even listen to me explain that I had put the exact same backpack under my seat two days ago. Completely absurd."
Pro: "How helpful they were"
Contra: "Baaaaa they treat you like sheeple. And they try to sell you perfume and cosmetics like it's an Armenian used electronics store. Yuck."
Pro: "Not much"
Contra: "Just about everything."
Contra: "More than 4h late. First and Last time on raynair"
Pro: "Cheap before extras. I think I'd rather pay more for better quality airline."
Contra: "I've had three flights with Ryan Air this week and every one has been so unorganized and stressful. The boarding process is slow, and a lot of getting in line and standing for long periods of time. Even with open seats they don't boom groups together (when they book at same time). I assume to get more money to switch but this just leads to masses of people trying to swap seatings during boarding. The landings on all three were rough, I fly a lot and have never had an issue and these landings were concerning. One they came into fast and had to pull up quickly to avoid landing."
Contra: "Ryanair is a cheap airline so not much can be expected."
Pro: "On time"
Contra: "Had to pay for the garment bag. Not too friendly flight attendants."
Pro: "They wouldn't let me get my boarding pass 1 hour before my flight because they said I was late. Absurd. Poor customer service. Not professional at all."
Contra: "We have been here 2 weeks and bought lots of things here in Portugal, we were overweight, had to pay extra! Most baggage was carryon on the entire flight, maybe some leeway for supporting the economy since we had to pay for the baggage to be put on."
Pro: "The plane landed safely, but a bit rough."
Contra: "Paid €80 for 2 bags, then the agent told me that I could have saved over 50% if I had prepaid. It would have been nice to know that. The seats were incredibly cramped, even though I am not tall. The plane sat on the runway for about 40 minutes."
Pro: "All went well,enjoyed every moment,thank-you too the crew and our save flight with Ryanair"
Pro: "That it will be the last time we fly RyanAir. Theur motto low vist simple isca joke only if u have no luggage and do mot eat. Everything is nickle dime even pay forcacdrink of water. Even though purchased priorityvboarding and wheel chair assist, we were coerced to check our rollers and the chair assist was late and deplorable! The crew spends more time hawking food duty free and lotto and does not even collect waste. No flight info at gate. Aisle passenger allowed to have a bag that did not fit underr seat between his legs whole flight in controvention to safety rules!"
Pro: "Crew was friendly. Initial price was good."
Contra: "No reminder was sent prior tothe flight to remind us that online check in was mandatory. Never did Ryanair inform us that failure to comply is subject to a substantial monetary penalty. In our case the charge for not checking in online represented about three times the original ticket price! Long lines at the gate, long lines outside, no jet bridge, and forced to check carry on luggage. This was our first and LAST Ryanair flight."
Pro: "Fust flight"
Contra: "Little space between chairs"