Pro: "Most of the crew was great with the exception of curbside check-in in Denver."
Contra: "Curbside needs to stop chasing cash tips and do their jobs. If they focused on that tips would be easy to come by. The curbside attendant that took my bag didn’t even bother to check my id. He asked me my name and asked where my destination was. I told him Cincinnati as a layover then LaGuardia where he said that was wrong. He then proceeded to print a boarding pass that wasn’t mine and load my bag into the conveyor. Not 5 mins go by when I realize what happened I wound up having to go to special services to rectify the situation. Which ultimately consisted of me waiting another hour in LaGuardia to get my bag. Please delta have these curbside handlers actually want to do their job and stop chasing cash tips."
Pro: "Crew was very pleasant. Boarding and deplaning was smooth and easy!"
Pro: "Crew was friendly and efficient."
Contra: "The Entertainment display didn't work."
Pro: "Availability of WiFi, a charging port and media options puts Delta a step (or two) ahead of their competitors. The professionalism of the crew, as well as the complimentary food/beverage options are also excellent."
Contra: "Not the airlines fault, but my 6’4” frame doesn’t fit very well in a middle main cabin seat."
Pro: "Very nice crew, precisely respects the flight schedule"
Pro: "Overall the flight was very comfortable."
Pro: "We arrived eventually."
Contra: "Flight delayed three hours. Payed extra for an earlier flight. Very disappointing."
Contra: "Delayed 4 hours"
Pro: "Flight left on time and landed on time"
Pro: "Flight was delayed for more than 3 hours."
Contra: "Could have left on or close to schedule."
Pro: "The service, on time, employees very nice."
Contra: "Getting to Venice on time. Our late arrival cost me a 90 euro shutle."
Pro: "Comfort + was nice."
Contra: "Had a middle seat between two other men. I was given my seat by the gate. It would have been nice if they placed my more strategically. That might be asking too much but seems reasonable."
Contra: "Choice of healthier snack"
Contra: "Have rhe right to carry at least one luggage per person at no cost. Besides carry on and personal item. Tickets prices and luggage costs are extremely expensive."
Pro: "Good airframe."
Contra: "3+ hours delayed; didn't arrive until 3AM."
Contra: "Seats are so small. Flight was delayed."
Contra: "Denver airport is far too large for there to be such a small security check therefore it took forever and I missed the flight. Delta tried to charge me $1000 for another ticket to Albany and I decided to fly with another airline for half the price instead"
Contra: "I bought a ticket thinking i bought it through kayak but I actually bought a ticket through a third party in India. Where no one spoke good English. I called the agency to find out if I needed a Visa for my visit to Australia and the told me no. So when I showed up to the airport I didn’t have the right documents and I MISSED MY FLIGHT. Also the wouldn’t just change my flight and charge me the change flight fee. They cancelled my flight entirely and made me buy a whole new ticket!!! Worst flight experience I’ve ever had and this is not my first time flying to Australia or out of country."
Pro: "Friendly cabin crew. Early am departure. On board entertainment is a great selection of movies/TV etc. Clean aircraft. Comfortable seating. Great flight."
Contra: "Had to wait for the crew from another flight before boarding p"
Contra: "The seats were in bad condition, I was surprised as Delta usually has well cared for interior and exterior airplanes."
Pro: "Professional appearance of flight staff accommodating and sincete"
Pro: "The flight attendants were all helpful and pleasant. The seats were comfortable. We were provided with plenty of liquids."
Contra: "The landing was pretty tough and we took off almost a half hour late."
Pro: "Very friendly gate attendants helped us fix the problem that our frequent flyer number had not been entered on the boarding pass. This may have been because of the booking co., Just Fly."
Contra: "Would have liked more seat options, like when I book on Delta's website. Didn't have enough advance warning."
Pro: "Food and entertainment was good"
Contra: "The bathroom I used was disgusting."
Pro: "Check in Denver super helpful Gate staff hustled to turn around flight Flight crew excellent"
Contra: "Flight delayed, almost missed international connections"
Pro: "Anything from free WiFi, entertainment, leg room, commentary drinks and snacks. Great service!"
Pro: "The staff was polite and snacks were good (healthy options)."
Contra: "Nothing was terrible, but due to the short flights I assume they don’t worry about having planes with entertainment available."
Pro: "Short flight"
Contra: "In SLC they boarded by row numbers and not zones. Weird..."
Contra: "Engine problems-2 hour delay"
Pro: "Good flight crew"
Contra: "Delayed due to mechanical issues. For 3 hours. No offers for free drink or wi fi. When we finally land we were on the runway for half hour."
Pro: "Great people and crew early arrival nice passengers"
Contra: "Poor Delta DEN counter agent experience. Name on ticket didnt match Delta profile name nor TSA [rofile name. Delta counter agent would do nothing, except blame TSA. Would not check ticket name vs profile name. Happened two consecutive flights. Flight tomorrow morning has no TSA Pre clearance on boarding pass. This will be three consecutive flights. Also seated me next to a person who needed 2 seats to himself. Please never seat me next to a passenger who cannot fit in their own seat. I am switching to SWA."
Pro: "On two of the legs of the trip they notice I was a tall person with long legs and upgraded me to seats with more leg room!! I didn't even ask. Thank you."
Contra: "On the way back there were open seats with extra leg room and I asked the gate attendant if it was possible to switch my seat to one with more room and they said they only could if I paid extra."
Pro: "Crew was nice."
Contra: "The Entertainment sucked. Again I was sitting in comfort class which in theory should buy you more comfort and better entertainment. There was a ton of movies from the 90s and the same movie selection from about 6 months ago when I traveled with them. Also, what is going on, with having to use your own cell phone to watch movies on the plane? Whatever happened to the screens in the backseat of the front seat? I ended up with neck pain from trying to watch a movie on my phone. Delta has become very cheap. It is going into some serious decline."
Contra: "Let me just say that I’m a loyal Delta costumer until now. The flight attendants (the two women) were an absolute nightmare. They were so rude and condescending. I was carrying with me my service dog and a bag containing an expensive medication (it couldn’t go on the top bin). Despite being in the comfort class and having the seat next to me empty, we were tight for space. The flight attendants were unreasonable and forced me to put my medication on the top bin despite the fact I had told them it was extremely delicate, that it that to go upright, and that I needed to keep it with me. They did not listen and pressured me into giving them the medication. The medication could have easily gotten broken. Thankfully it didn’t but this is no way to treat a human being."
Pro: "Entertainment system is awesome and similar to what I usually see only on international flights."
Pro: "Crew was the best!"
Contra: "I really dislike the snack boxes. Snacks need to be more like a small sandwich or grapes, cheese and nuts. Not all that packaged stuff."
Pro: "Staff pretty friendly. Plane clean. Ran on time. Good communication. Even though shorter flight, had movie entertainment option. Before flight we had a flat tire so missed our flight. Agent extremely helpful getting us on another flight."
Pro: "Staff was courteous, flight uneventful but that's a good thing!"
Contra: "Long flight, difficult to sit that long (3 hrs plus)"
Pro: "It's a nice, comfortable flight with plenty of entertainment options."
Contra: "The coffee on board is lousy, but I'm not sure that is much of a surprise."
Contra: "I fly Delta quite often, and am usually pleased with their service, but the morning of June 23 was terrible. I got to the airport in Denver at 5:30 am for a 7:30 am flight to Atlanta, and the line to check a bag was about 40 people long. I waited 55minutes to check my bag, as they kept moving the ski priority people, and people in danger of missing their flight, to the head of the line. There were obviously not enough Delta workers on staff to process all the flights at that time."
Pro: "The moviea"
Contra: "The time of night"
Pro: "The flight attendants were so nice and accomadating. Even came by to refill our waters! I've never been on a flight with such friendly flight attendants!"
Pro: "Reassignment was pretty easy."
Contra: "No accommodations were available for overnight stay due to delayed flight."
Pro: "Upgraded to first class"
Contra: "No entertainment system, no power outlet...for first class this is disgraceful"
Contra: "I drove 5 hours to get to the airport and unfortunately ended up delayed because of traffic and slow shuttles from parking. I arrived 1 hour before the flight, but security was so slow I didn't get to the gat until 10 minutes before arrival. There were no gate agents present and despite banging on the gateway door and other Delta agents at the adjacent gate, no one helped me. I can only surmise that they had already given away our seats, which were award tickets, GAINED BY BEING A LOYAL DELTA CUSTOMER. The gate agents were unapologetic and useless at rebooking, and I bought a ticket from Southwest instead. As i was trying to get to my sister's wedding, and repeatedly told the agents this, their behavior was particularly abominable. DELTA, YOU'VE LOST A LOYAL CUSTOMER."
Contra: "Seats too close - I'm not that tall and my knees were jammed against the seat in front of me."
Contra: "Seats can be better."
Contra: "Flight late more than 3-4 hours on Frankfurt. So upset. I will never and ever try with Frankfurt again. I bought shortest way ticket to pay more money but unfortunately flight late about 3-4 hours. Money trap. I would love to have another free flight or I will post the tickets on facebook, Twitter and etc... To make a terrible flight reputation."
Pro: "It was long flight but everything was just right. Will use this company again."
Contra: "Food was OK, could have been better."
Contra: "Flight was delayed"
Contra: "The flight never took off after 3 hours on board on the tarmac. There was poor communication from the staff at the airport and no compensation from Lufthansa."
Pro: "best take off and landing I’ve ever experienced. 2 meals for an 8 hour flight and all the red wine I could drink!"
Pro: "Everything exceeded expectations. Lots of food, space, drinks, and excellent flight crew. Excellent video selection."
Contra: "I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers."
Pro: "Flight delayed leaving, but arrived on time"
Contra: "Food was so-so. Didn’t know wireless headphones were not compatible with inflight movies. Flight attendants seemed grumpy"
Pro: "This flight is usually fully booked but there happened to be an empty seat next to mine which was much appreciated"
Pro: "Cabin was clean"
Contra: "Boarding and airpot staff were horrible: rude, chaotic experience especially in Munich and Frankfurt. Main issue was rude staff... No concept of customer service ."
Contra: "You cancelled my flight & I lost a whole day of mt trip!"
Pro: "movie selection"
Contra: "I missed my lufthanza connection"
Pro: "Excellent service during the two hour trip. No complaints whatsoever!"
Contra: "No headrest screens for entertainment but I had my phone and downloaded movies and shoes prior to leaving the US."
Pro: "Flight staff were kind and friendly"
Contra: "I could not push my seat back and the man in front of me pushed his back leaving me very little room"
Pro: "The bathroom downstairs"
Contra: "Late arrival inMunich, rush to connection and my luggage didn’t make it"
Pro: "Great service. everything was on time, or early. overall pleasant experience."
Pro: "Everything is good"
Contra: "Food use to be better"
Pro: "Visa for India was not checked in Denver. Landed in Frankfurt and discovered that the visa was expired. Stuck in Frankfurt for 3 nights until new visa was issued. No babes the entire time I was in Germany. Arrived in Mumbai after paying the $350 US change fee and no bags. Bags finally arrived on Monday at 9AM Without clothes, toiletries and medications for 6 nights. Now I am delayed and will probably have to pay rebuke and fare change to extend my stay here."
Pro: "Lufthansa is extremely efficient, and the staff is very helpful all while being cheerful and kind. The planes are new and clean, everything was a notch above typical economy carriers. Well done!"
Pro: "1 hor 30 minutes instead of 2 hours 15"
Contra: "Worst food ever, and zero entertainment"
Pro: "W we’re a few minutes late and they waited for us. We truly appreciate their cooperation. 5 strat services."
Pro: "Crew was excellent. Plane was very clean."
Contra: "Seats in economy are miserably uncomfortable especially for a flight of this many hours."
Pro: "I liked that if I asked for something the crew would get to me rapidly. Extra leg room."
Contra: "Boarding process: just a lot of confusion. Inflight crew service poor: the was no time to have any brain reaction when they would pass by with coffee or anything...and when I asked for coffee the answer for a gentlemen of the crew was: coffee already passed by. Really!!?? Make sure that +$1200 are spent well. Rude or inattentive crew members shouldn’t be on flights that are that long...I had to nsist to have a miserable cup of coffee. Movie selection was poor. USB port didn’t work. Shame on you!"
Pro: "Efficient boarding, friendly crew."
Pro: "The best in-flight service I have ever had on the Lufthansa flight from Denver to Munic!"
Contra: "Couldn't reserve a seat, even 24 hours in advance because web checkin was turned off. Ended up in the middle of the middle on both directions."
Contra: "We were charged a rebooking fee by Lufthansa when customs searched luggage causing us to miss connecting flight"
Contra: "Didn't happen yet."
Contra: "Seats are small, no entertainment, food was below average."
Pro: "the crew are exellent"
Pro: "The entire experience was great. Easy check-in, boarding, on time, friendly service, good food, good movies, and overall a really nice atmosphere for such a long flight. Would recommend this Flight to anyone."
Pro: "The overall feeling of this flight was 'relaxed'...after getting over the fact, that this was a huge (two story) airplane. Short flight from Denver to Frankfurt...only 8 hours:)"
Contra: "I would have loved to be offered eye shades and ear plus, since most passengers watched movies and i wanted to sleep:)."
Pro: "Flight was on time comfortable good crew clean and upbeat"
Pro: "flight was on time and the crew was wonderful"
Contra: "Plane was"
Pro: "Great service, crew attentiveness and economy comfort. Movie and music selection was good."
Contra: "Slightly larger food portion"
Pro: "Good flight good seats smooth ride."
Contra: "Boarding was not organized."
Pro: "Good job keeping up on food and beverages. Entertainment was great. It was a long flight but was manageable with great service"
Pro: "The crew was friendlier. the plane was way cleaner than the previous one. The food was more decent."
Contra: "The crew wasn't too willing to help with the carry-on baggage, for example - I kept looking for a while for an available spot to deposit mine."
Pro: "Nice crew"
Contra: "Lack of leg room!!! After my bicycle box was inspected they failed to secure my bike the way I had it in the box. Bike was flipping around in box. Bent rear brake calipers. Bent brake hoods. Rear skewers were uncoupled. No way to treat a $10,000 bike! Very upset!"
Pro: "Pleasant crew."
Contra: "Annoying kids in seats behind us :( Not enough leg room for someone over 6 feet tall."
Pro: "I've flown on many different airlines since I was 10 years old and hands down this Lufthansa flight was the best and smoothest flight I have ever experienced. First of all, the plane was very comfortable and had good leg room. The flight staff were all extremely courteous and attentive. There was one point where I was reading in the dark and the crew member asked if I wanted the light turned on to read! Normally I don't sleep on flights, and the same crew member asked if I wanted ice cream since I don't feel like sleeping. The crew seemed to have this magic ability to make the flight more comfortable without the passenger having to even think about it, or try to ask for extra service. All of the crew were just very outstanding and organized throughout the entire flight, they were all generally very helpful and kind. By the time I got off the 14 hour flight, I didn't feel even the slightest bit tired or anxious, I was able to spend time with my friends in Budapest upon landing and stay out till 2 am without having to sleep or rest because the flight was so good."
Contra: "Rude (American) passengers not keeping the "curtain down", when it was time to rest, and being very chatty. Also baby crying, but this is inevitable, it happened to all of us, when we had small babies."
Pro: "Great crew members, service, and flight."
Contra: "Seat (43A) in economy class in Airbus 330 is not great for oversea flight unlike I flew in LH 747-400 in the past, it does not fit 6+ ft tall people. I could not stretch my legs at all. My knee keep hitting next seat at front of me. Hello Lufthansa, are you listening?"
Pro: "The food was very good. The service, the preciseness."
Contra: "I didn't like the entertainment, there should me more options for movies in English and Arabic."
Contra: "They cancelled the flight and did not help at all for rescheduling."
Pro: "Seats had extra legroom which was very nice."
Contra: "Screens were on by default and hard to figure out how to turn off. Ads are very annoying."
The cabin crew was friendly. But boarding takes forever and the flight gad long delays on both inbound and outbound flight
Pro: "Feel like reacist Company"
Contra: "I didnt like the treatment of the crew."
Pro: "Easy boarding, entertainment"
Contra: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."
Contra: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us."
Pro: "Cops is always a good reason to flight"
Contra: "They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there."
Contra: "Only a steward that did not help us with luggage when neede..."
Contra: "New variety of food"
Contra: "Departure time was almost 2 hours late and the communication of the cabin crew regarding this issue was poor. Almost an hour went by without an update."
Contra: "Tell me i would misst the next flight and that my beg will not go to the final airport."
Contra: "I’m not sure that short-hop flights should serve solid food. The quality invariably disappoints. Otherwise, all is good with this flight."
Pro: "Entertainment system failed repeatedly."
Contra: "Entertainment system failed repeatedly."
Pro: "The crew was amazing and extremely helpful!"
Contra: "The food could have been better"
Pro: "Great food and friendly crew."
Contra: "Seatback system was old and not very functional."
Pro: "The crew was very helpful in all respects."
Contra: "Not getting everyone standing in line to board one hour and 10 minutes before scheduled departure."
Pro: "great food, entertainment and seat comfort"
Pro: "Crew and food were great."
Contra: "Old plane. Seats were super tiny and uncomfortable. Couldn’t sit in the same spot for longer than 15 min without getting sore."
Pro: "Everything! It was a wonderful experience."
Pro: "Crew was very nice and the food was excellent"
Pro: "The staff..the attentions..food."
Pro: "Extremely hot the plane"
Contra: "they lost our luggage very inconvenient"
Pro: "My seat"
Contra: "The food was cold. We were served about 40 minutes after most of the plane got their food. The overhead compartments kept opening by themselves through out the flight. Food was horrible."
Contra: "Told us to get in line for boarding and review our tickets and then made us stand there for 75 minutes before boarding."
Contra: "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."
Pro: "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
Contra: "Slight issue with headphone connection, was not the only passenger."
Pro: "It was a wonderful flight and service . Hospitality and welcoming."
Contra: "Nothing everything was amazing ."
Pro: "nice drink selection on board flights"
Contra: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"
Contra: "Canceled flight—absolutely no notification. Convoluted rebooking in whcuhbhey lies to us about what flights we were actually on. Spent a couple hours at Delta rebooking our trip. Lost prepaid night at hotel and dinner eaecatuon plus day of vacation."
Pro: "The noise-canceling headset is good."
Contra: "The premium economy seat is not reclined at all. The neighbor's seat is too much flexible. This is a maintenance problem. We report these problems to the crew, though there ignored... I should have chosen an economy class seat."
Pro: "Standard on most parts with pleasant staff"
Contra: "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."
Contra: "Booked assistance and got dumped at the gate 3hrs before departure, no English spoken and didn't even ask if my mum needed the bathroom or if we wanted to do some shopping. Just in a rush to get rid of us. Flying only KLM from now."
Pro: "Staff pleasant and courteous fine meal and beverages! Arrived ahead of schedule in Bucharest!! Overall a very pleasant experience!"
Pro: "The cheese and the bread"
Contra: "The unprofessional staff during boarding and food serving"
Contra: "There should be more layover time as I almost missed my flight and My luggage was delayed!!"
Pro: "Love the flight attendant, loads of food couldn’t take it anymore. Professionalism at its peak."
Pro: "The price 50€ cheaper than the other operators. Quick flight. Kind crew."
Contra: "Lack organisation for checking. No difference if you have done the checking online. No breakfast on a 7am flight though included in the price."
Pro: "It was on time"
Contra: "Food was AWFUL! Better to serve nothing"
Pro: "Short, lots of leg space"
Pro: "Crew was friendly and polite, both beverages and an excellent lunch was offered."
Contra: "A delay was not ideal but nothing to worry about since the flight arrived on time."
Pro: "Chicako Párizs szuper , udvarias személyzet pontos érkezés."
Pro: "food was good, leg room was decent for economy"
Contra: "didn't have usb charging ports in the seats on one of the flights, in flight entertainment can improve."
Contra: "Meal choice missing kosher non-gluten combination."
Pro: "nice crew; excellent check in experience!"
Contra: "boarding in Riyadh is always a nightmare. and as many have noted, the seats are too close for the average size of many boarding in Riyadh"
Contra: "Airport handling is catastrophic. A lost bagage created the twins to be locked. Half an hour and we could not enter. Delays and huge mess in front of police checkpoint. No announcement and no care for passengers approaching departure time. And to top it all no announcement of any delays. Had to cheat my way through the priority line and run a sprint through security and beyond. Reached the gate to note that there was a delay of 5 minutes.... Grrrr"
Pro: "The crew was friendly."
Contra: "One of the engine was smoking just as we took off. This should have been checked beforehand that it was working correctly. The pilot missed the first landing, was going too fast and had to turn around. We circled the London eye 3 times. When we were actually landing it was extremely bumpy and on the way down the plane was tilting back and forth a lot. They were going too fast when we landed as well, I have never been in a plane that has landed so poorly, and I have travelled a lot and used many different airlines. It was worse than any budget airline I've been on. As we were driving back to the terminal, the pilot stopped short for some reason. Things were not explained clearly. I will not be flying with airfrance again and will be sure to spread the word of this awful experience."
Pro: "Although plane was full staff moved us through quickly"
Pro: "Crew was friendly, food was good"
Contra: "Entertainment was broken in one of our seats, the seats were not comfortable"
Contra: "This was not a low cost flight such as Ryan Air, etc. I expect British Airways to provide at least complimentary water, which they did not! Come on! For $240 per ticket you could at least offer a free glass of water and a pack of peanuts."
Pro: "The seats were comfortable"
Contra: "Everything was ok"
Contra: "Took a very long time to empty the plane via staircases. For a 747, I expected a jetway at Heathrow."
Pro: "I really like this airline"
Contra: "The crew were all very nice"
Pro: "Not much - inflated BA fare for mediocre offering; definitely not business class when compared to proper premium airlines."
Contra: "Cramped seats. Poor food. Disorganized boarding more soon to low cost budget carriers. Which is what BA competes against now, albeit for premium prices."
Pro: "My flight was over four hours delayed and I appreciated that when I got to the airport and found that out, I didn’t have to ask for anything but was immediately greeted with a food voucher. I lost an entire days worth of vacation in Germany, so well I do feel the British Airways should have done better and should’ve compensated me better, the fact that they immediately took steps to make the situation better was greatly appreciated. That level of customer service was beyond any I’ve received with an American-based airline. Also, the crew on the plane was fantastic and a great choice of movies. I flew American on the way home and was shocked at the lack of customer service and rudeness, I will happily fly British Airways again and again."
Contra: "A plane that was over four hours late costing me an entire day in Germany."
Contra: "i was asked to pay to check in my luggage :("
Pro: "The departures and arrivals were on time."
Pro: "Easy boarding, on-time departure, clean aircraft, friendly crew, decent food, free drinks."
Pro: "Despite having a delay in Denver, we were able to arrive on time. The crew was very friendly in greeting us as we boarded the plane"
Contra: "The boarding process was hampered by too many people putting too much carry on luggage in the overhead bins. Many put things in the overhead bins that could have been put under the seat. It didn’t seem like the crew was paying too much attention to this. In general the crew was pleasant, but there didn’t appear to be much sincerity in the pleasantries."
Pro: "Orderly boarding and disembarkation."
Contra: "This airline is one of the worst in Europe, for the simple reason of putting short-term profits ahead of decent treatment of the customer. My flight across the Atlantic was 4 hours late, and BA refused to put me on the next available to Prague, even though the lateness forced me to miss the BA flight I have been booked on. Their reason referred to a technicality in the booking procedure, but actually BA has put in place "policies" aimed at their financial advantage, over and above reasonable treatment of the customer. BA's refusal to rebook me cost me a lot of inconvenience (3 hours on the phone, for one thing) plus about $150 (I am taking another route to Prague); BA was then able to sell both my original seat and an extra seat on the next flight from Heathrow to Prague. I will never fly BA again in my life if I can help it."
Pro: "Food and hospitality and staff"
Contra: "We were late 20 minutes and sat in tarmac another 15 minutes. Didn´t allow us enough time to get train, take bus, we had over 500 people lined up for bus, get through TSA, they pulled my suitcase for inspection, but didn´t look at it for 15 minutes until i called a supervisor as my connecting flight was leaving, and in fact, it had left as TSA does this purposefully and maliciously as it apparently happens all the time per ÇBritish Airways who had to reticket us. We had to return to A section another 20 minutes to be reticketed and luckily got on another flight to <madrid. Terrible experience with TSA. Very rude, angry, abusive staff."
Contra: "Our flight from Denver to London was canceled at the last minute last night. The information from your email and the number given from you notifying me of the cancellation only gave British Airway to contact for redress. It took over an hour on the phone to get another flight which was 2 days later with now 2 days less of our vacation. Not to mention the loss of 2 hotel room payments. Kayak was of no help in this matter. Plus our flight reservation prohibited us from getting our flight on another flight the next day. If I had known that I never would have used Kayak. I am extremely unhappy with how this was handled. I expect to be reimbursed for our lost Hotel room costs and the costs associated with lost tours from you. Please contact me with how you will go about doing this."
Pro: "On board service and amenities"
Contra: "Kayak customer service"
Pro: "This was a very full flight and the crew were exceptionally patient with everyone. Much appreciated."
Pro: "They were extremely accommodating."
Pro: "it was very clean on a board."
Contra: "even water for money"
Pro: "The seat was comfortable and featured the good headrests."
Contra: "Food was inedible so I left it. The sound on the movies was tinny making hearing difficult."
Pro: "Excellent food and service."
Pro: "The food was good and there was a great movie selection."
Contra: "I felt like a sardine. The seats are very tiny and there are so many of them."
Pro: "Treated coach like first class."
Pro: "Crew were exceptional in service friendliness and attentiveness."
Pro: "Entertainment, blanket"
Contra: "Not enough leg room, chocolate dessert"
Pro: "Seats were comfortable and staff was very attentive as well as respectful of us when I was sleeping"
Contra: "There was condensation leaking from the ceiling of the cabin. A crew member said this was normal, would have been nice to know this ahead of time to reassure me that for a first-time overseas flier that this is normal."
Contra: "horrible seating"
Pro: "food was good"
Contra: "IFE was not good the equipment is very old and selection is limited"
Pro: "Service, food, safety video"
Contra: "Delayed flight"
Pro: "Fligth attendants of British, Iberia provided excellent and friendly service. Some of London British Airways desk and gates officcers, gave me really poor service."
Contra: "My flight to London was pretty good,. Service was excellent.. But not my transfer to Madrid , I lost my conecttion. On London airport, I was sent back for the gate because I showed up early and they ask me to take care of the screen and wait for the gate #, when they showed the # , I went to the gate and was told my flight had left an hour ago and sent me back walking . I was wearing an orthopedic shoe, due to a toe fracture and i had to walk again all this long distance back to the terminal.!! British airway gave another flight and had to pay $279 dlls for a ticket to Madrid.2 hrs later. My flight was by Iberia and the service. was excelent. I wonder if the insurance , I bought initially will cover something of the $ 279 dlls ticket ? Fligth back to EUA was by AA and service was excellent"
Pro: "Crew was very nice."
Contra: "There are no air vents on these planes! 4 of the 4 international flights of 10+ hours each did not have individual air vents. The heat was unbearable. We were sweating the entire time. There are individual computers in each row taking up some of the seat B (middle seat) legroom. These blow hot air and heat up the plane even more. I have never been on a flight where there weren't vents and it is the #1 reason why I won't be flying British Airways again. The TV screens are also outdated. The selection is alright but the screens are blurry and have a grid burned in on them."
Pro: "Very courteous attendants"
Contra: "All good"
Pro: "Plane captain very informative"
Contra: "Airport ground staff very unhelpful"
Pro: "Very little."
Contra: "Flight was delayed. The seats are uncomfortable and too small for even normal size male. Food was disgusting. Staff were very nice and helpful if asked. I think all the space and comfort were in buisiness and first class. Economy class is still paying for a ticket, make up most of the passengers and deserves better. Getting into a seat was like getting into a straight jacket."
Contra: "food was not good."
Pro: "Absolutely nothing"
Contra: "Flight was delayed by 2 hours. Then they bumped us out of the seats we had reserved. Made it just in time for our connection. Then they bumped us from that flight. Others were given generous compensation for that bump. However we were given nothing. At least they us we could rest in the BA lounge because I am elderly and disabled and we would have a 9 hour wait. Got to the lounge and we were not listed in the system. So we were denied entrance. We will have have spent 2 nights on a plane and 36 hours instead of one night and 16 hours. Rotten way to depend your 50th anniversary."
Pro: "not much"
Contra: "5.5 hours delay"
Pro: "Just so comfortable and friendly. I'll fly them again next time!"
Contra: "Old plane, flight attendants boardering in rude, very poor food (!), de-plane via steps to the tarmac and at least 7 coaches at Heathrow (an aged 747, so it took nearly an hour!)"
Pro: "Everyone was awesome"
Contra: "The staff was awesome"
Pro: "The food was elevated and we were fed twice on our 9 hour flight! The beverage service was also provided often with a good assortment. I loved that there were new release movies available for free. The staff was friendly and available. If I were to do another long flight like that, I would seek out British Airways."
Pro: "For economy class it was good seats (bulkhead), the crew were nice, and the food was good."
Contra: "The tiny screens for movies were awful. Worst of all, the horribly loud voices that nearly break eardrums when the crew comes on during the flight was both painful and annoying."
Pro: "The flight was not very full, so we could spread out. Normally I really like British Airways, but the lack of AC was difficult."
Contra: "The air conditioning did not work and it was very warm, 77 degrees at least, the whole flight. It made it very uncomfortable. They said something was broken."
Pro: "Easy and quick boarding. Dinner tasty, but it is hard to cut a fillet steak without hitting the next passenger in the elbow"
Contra: "Only one check-in agent running all desks including bag drop - long wait. 19 year-old 747 had narrow seats in premium economy, uncomfortable and too much body contact with adjacent passengers. Outbound to SFO in an Airbus 380 had sparkling wine pre-take off, hot towels twice, this DEN-LHR flight only had juice or water on offer (crew said "don't serve that on this route") no hot towels, crew's objective seemed to be get around cabin in one go and leave Pax to it Breakfast was abysmal, soft-pretzel roll, no juice or water served, just indifferent coffee"
Pro: "Usual fantastic standard of service"
Contra: "Shabby baggage reclaim service at LHR with staff ignoring priority baggage"
Pro: "It all went smoothly and was on time"
The flight attendants were knowledgeable and informative. Our incoming flight was delayed due to snow and ice. Once we were aboard the flight from Denver to Detroit, the pilot informed us that we needed to go to de-icing prior to lift off. He led us to believe that it would only delay our trip by 10-15 minutes. We sat on tarmac for one hour prior to lift off. I definitely appreciate the safety process of de-icing but I wish the pilot had given a more realistic estimate of time of departure.
Contra: "In-flight entertainment had technical issues."
Pro: "On time, crew was cheery!"
Contra: "Lost my baggage even though I actually watched them transport it to the airplane from the airplane window. Brutal."
Contra: "Food had little taste. Movies were not that current and selection was sparse"
Pro: "Cabin crew were terrific!"
Contra: "The unfortunate delay of our flight. And the entertainment systems seems to be getting old. What I mean is that it is by todays standard very very slow to switch between menus etc. And in some cases did not display all the menu content."
Pro: "very nice crew"
Contra: "plane was too small and there was 1.5 hour delay departing"
Contra: "One of the washrooms was a disgrace! There was vomit or diarrhea or both on the floor and on the top to the toilet seat. No one bothered to clean it up. Also, my wife identified herself to Lufthansa that she has celiac's disease, yet when the food cart came by, she was informed that all she could purchase that was gluten free was nuts. We found out later that there was a fruit and cheese plate available. Also, it seems that there were few items available from the on board menu. Why bother even having a menu if many of the items were not available? Air Canada should be ashamed!"
Pro: "The crew, Very attentive."
Contra: "The flød."
Pro: "Not much. Crew was good but that is about it."
Contra: "Tight spaces packed in like sardines. FAA seriously needs to look at how these airlines pack us into these seats. Can barely sit in the set, no room to stretch legs, tray table hits my stomach, and I don't even have a big belly. When the guy in front reclines, cannot even get out of my seat. Chaotic boarding process without any order or instructions or announcements, poor food and entertainment."
Pro: "The full experience"
Pro: "Good boarding.Easy check in."
Contra: "Food! Not appealing. Did not eat more than a few bites."
Pro: "1 stewardess was great"
Contra: "Flights were delayed. Did not check boarding passes which was scary."
Pro: "The flight crew were helpful and friendly"
Contra: "I was forced to miss my second flight because the first airplane malfunctioned"
Contra: "Rather than notify the passengers that our flight would be delayed prior to our arrival at the airport, we waited at the gate for several hours."
Contra: "Our direct flight to Montreal was canceled due to mechanical issues. The rebooking process was discombobulating and we ended up arriving at our destination after the rerouting that was stressful and ensured that we lost a whole day of our vacation time. Our flight back the entertainment system in our seats did not function."
Pro: "put us up in decent hotels gave food vouchers the crew didn't do anything to make it horrible Large selection of movies/tv on board comfiest seats out of all the major airlines I've flown"
Contra: "The flight kept getting delayed bc of mechanical problems, and then eventually cancelled. They rebooked everyone on new flights, but it took an extra stop in Toronto before getting us to Montreal. Once it was rebooked for the morning, it took off a little late. Plus the pretzels they gave us were stale. This was the first of two flights I took this trip that had mechanical issues, so they obviously need to fix their planes better or get new ones, because two Air Canada flights in one day that have mechanical problems leaves me worried that the planes aren't in optimal condition. It took me over 24 hours to get from Tucson, AZ to Montreal, Canada when normal travel takes less than 8 hours including layovers."
Pro: "I had an aisle seat"
Contra: "The plane sat on the runway in Denver for over an hour because they couldn't figure out their furling situation. Many people nearly missed connections because of this. The crew never let us get up to go to the bathroom on an international flight because of some small turbulence."
Pro: "Seats were ok but a bit cold all the way."
Contra: "One hour late leaving, no reason or information given. Food was awful with green sauce on chicken and celery bits in milk for salad, the connecting flight was cancelled and the option was another flight in two days. The only flight going later that evening was full and the next day was full also they said. An hour later a bus service was offered leaving in ten minutes which many of us raced to catch on our own with no one to show us how to get to the bus. The bus we were told to look for was the wrong bus. Of course our luggage didn't make it and that took another hour to register at our destination as every one else on the bus didn't get their luggage either. Bus driver got lost but passengers were able to show him the way. This is the third time in four flights Air Canada has lost our luggage. The worst was the NO ONE ever smiles, we were watching for it, and certainly NO ONE ever says we are sorry you are inconvenienced which would go a long way to make the delays and changes more tolerable."
Pro: "Nothing! Unpleasant unhelpful crew at gate, no better onboard, absolutely moist cramped seating ever! Disorganized and late- boarding, departing, waited to disembark at arrival, 25 min before first bag off baggage......dreadful no one cares"
Contra: "Thank you for choosing Air Canada- smiles and goodbyes- where's all that Before you leave? They treat you like problem cattle to be dealt with, you're anonymous and valueless until you leave then they look at you and thank you?! Missing sincerity And service!"
Pro: "Onboard attendants were pleasant"
Contra: "No apology for lateness, flight boarded late, took off 40 min late, arrived 35 minutes late but we sat at gate waiting for someone to open it ?!, then another 15 min before bags started to unload Ridiculous but indicative of airlines You are not their valued guest or even their customer, you are a problem that needs to be solved and are consequently met with preloaded annoyance and a readiness to dismiss, placate at the best of times but definitely not please, impress, sympathize or satisfy. There is no evidence that it's even in their lexicon- not a part of their recruitment or selection process or training, ever! They're main focus and only positivity is saved for themselves. There may be a long line of concerned and anxious travelers but their priority is getting coffees for the battle ahead! They break their focused indifference only for each other and enthusiastically leave their post to satisfy each other's needs and attention. This has got to change! Why do we put up with such awful service for which we are the paying customer? Why are we, their customers, not valued? This airline makes record profits, provides less, charges for everything and increasingly delivers bad service, sometimes offensively bad! It doesn't cost more to hire a customer centric pleasant person, or incorporate guest experience into training or at the very least be friendly and smile! What if an airline just did that?! They'd differentiate themselves and develop a positive customer centered culture. Don't we deserve that, at the very least?!"
Contra: "Needed to reschedule got no help from Air Canada"
Contra: "Crew wasn't helpful and attentive, boarding staff in Toronto were blatantly rude to me, I watched as my luggage got handled aggressively, the plane was dirty with old food crumbs and such, my flight to Windsor got cancelled and accomadations were not met sufficiently."
Pro: "Flight was on time. Personal entertainment is very good and crew was great."
Contra: "Boarding is always a bit chaotic with the carry on bags. I am tall, so economy seats are always uncomfortable."
Pro: "The flight was perfect. Stress free. I will definitely get it again."
Pro: "That I was able to play it on my phone"
Contra: "Flight attendants passed by me without asking if I would like to buy lunch and when she finally she came by they didn't have anything else"
Pro: "I like that Air Canada provides entertainment and its flight attendants are really good."
Contra: "I rarely fly these partner airlines without experiencing major delays, and the delays are always announced after I have cleared security, forcing me to spend hours at the airport. The claims of "weather" are specious: they don't fly enough planes and they don't properly maintain the planes they do fly."
Pro: "Online booking,boardong pass, alerts"
Contra: "I literally walked for 40 minutes across YYJ to make this connection. Security was a breeze, the airport was empty late at night, it was all smooth sailing. This is not a whine about hardship - I was just continuously astonished that I'm still walking! It was amazing! The slightest delay on your incoming flight and you're sunk with that much travel time in between... In this day and age...basically making a US to CA domestic connection is better done through another airport. -Cheers!"
Contra: "more movie and technology availability."
Pro: "Crew was nice"
Contra: "Couldn't use in flight entertainment, only half a soda was given"
Pro: "mediocre food, satifactory"
Contra: "Customer service flight rebooking"
Contra: "it was delayed for 1 hour"
Contra: "Too small for long flight. No big screens nor personal screens. You can get entertainment thru your own laptop, tablet, or smartphone, but selections are not very much. Very unsatisfied!"
Pro: "The landing of the plane was good and one flight attendant was courteous. The movie options were pretty good. At least the wine was free."
Contra: "The check-in counter in DCA was AWFUL with only two people running and no kiosks working. They were rude and didn't listen to us either. When we got to the food part, it was disguisting. First of all, I am vegetarian but even if I ate meat, I wouldnt have eaten it. So I just ate bread for the 13 hour flight. Besides one flight attendant, the rest were rude, harsh and had a generally bad attitude. AIr Canada has BY FAR been the worst travel experience for me thus far. I guess you get what you pay for."
Contra: "Wasn't offered a drink or food for 2 hours into the flight. Then when they reached me, all the options were sold out. I had crackers and hummus for lunch. I am pregnant and travelling alone with a toddler and was told by a flight attendant they were suppose to help me lift my bag. Nothing major, but left an unpleasant experience compared to Westjet."
Contra: "No monitoring of travel route"
Contra: "Late departure Schedule changes Chaotic boarding"
Pro: "An Air Canada rep over the phone"
Contra: "Gate agent, zero entertainment (and no warning that we should download an app inside airport), poor food, flight attendant wouldn't bring coffee to us (made us go to the back)"
Pro: "Upgrade to premium economy with more legroom. Free movies. Good movie selection. Free checked luggage!"
Contra: "Check-in process at Denver counter rather slow. Gate information at Denver very confusing due to changes and lateness in displaying/announcing information."
Pro: "It was short, thank goodness since our flight was delayed twice."
Contra: "The small claustrophobic feel of the plane. Every time the steward pushed the cart up,the aisle he bumped into me and was kind of rude."
Pro: "I enjoyed the entertainment option."
Contra: "Wish there were more choices for new movies."
Contra: "i booked a flight through kayak going from denver to milan. i showed up at the airport in denver to fly out yeserday only to find out that i was going to frankfurt germany. i am now in munich germany and never made it to milan. i was one of many people i met on the flight that also booked with air canada thinking they were headed to milan. air canada kept trying to put the blame off to my booking company. i don't know who to be ticked off at. please advise."
Pro: "Great crew. Nice airline."
Contra: "Both flights were over 30 minutes late. Otherwise they were just fine."
Pro: "Better plane than previous"
Contra: "Had to be rerouted to Calgary because I missed my connection"
Contra: "The flight attendants on this flight did NOT do their job. If they are there to ensure a safe environment for the people on board, they completely missed the boat. I was in row 45. Two families were on board with their 4 very young children. For the entire 8 hour flight, 3 of these children disrupted the entire section of the plane. They continuously played in the aisles, stood in the seats, kept their seat belts unbuckled, threw objects, and one blasted his iPad at maximum volume. When I asked one flight attendant to ask the family to get the child to lower the volume on his iPad (it was 4am; people were either using their ear buds, or had their screens turned off), they complied with the request for 30 minutes, then resumed at full throttle. I can honestly say, it was one of the worst flights I have ever experienced in 57 years."
Contra: "Missed our flight in dublin and the crew wouldn't let us board even though we were there with sufficient time."