Găsește zboruri ieftine de la Hanoi către România

Pro: "The crew was excellent."
Contra: "The business seats at B777-300ER was very uncomfortable for a long distance trip with duration of 14,5 hours."

Contra: "More food variety"

Pro: "The service was outstanding! All of the flight attendants were amazing!"

Pro: "The service, foods , sack ,"

Pro: "The crew professional and friendly"
Contra: "The food was rather bland and did not live up to my expectations"

Pro: "Food, Entertainment."
Contra: "Harder than usually landing"

Pro: "I can say all the crew was amazing"
Contra: "They are doing excelent job."

Pro: "I like everything in Singapore airlines"
Contra: "Nothing"

Pro: "everything..Singapore airlines is a amazing airline !!! there is a reason why they are no 1 for so many years..."

Contra: "Reservation online"

Pro: "Entertainment system ok"
Contra: "Change if gate 30 minutes before departure and no info at old gate. New gate very far away, terrible for old people."

Pro: "Okay in general, nothing impressive"
Contra: "Food certainly need improvement, lacking in attention to ensure food quality. Crews need proper training in customer service."

Pro: "This was the most comfortable business class mid haul flight I've ever taken."
Contra: "Absolutely nothing went wrong."

Pro: "Great service and attentiveness with great food and entertainment, including a nice big comfortable seat!"

Pro: "personel provided excellent service"
Contra: "food was ok. A faulty entertainment system did make our flight feel longer."

Pro: "Satisfied and feel good on Singapore airlines, definitely will consider next trip"

Pro: "SIA service and food is always good. The flight went by quickly which is good."
Contra: "The entertainment system for the 777 did not have a touchscreen which I have been accustomed to on other SIA flights, but the main issue was the brightest setting for the screen was very dim. I think the screen is just old and not as bright as before."

Pro: "all of SQ"
Contra: "nothing"

Pro: "Very comfortable"
Contra: "I don’t see anything I didn’t like"

Contra: "Cabin temperature too cool"

Pro: "Top notch service. Very comfortable in business class. Very attentive. Would definitely fly with them again."

Pro: "Very attentive and super awesome crew."
Contra: "Nothing"

Contra: "Outdated Cabin Fit Out"

Pro: "All of services, food, Language, clean air even so beautiful ~~"
Contra: "So nice and beautiful wearing also food is very good"

Pro: "Able to check luggage in 48 hrs before flight saving $50 storage fees, so went back into CBD for the day."
Contra: "20 mins late boarding meant plane left 35 mins late although still arrived on time."

Pro: "The cabin crew was awesome.. they are for sure the super stars of the company... I wish all of them all the very best for a very bright future"
Contra: "The service of the airlines is impeccable. But the ground staff near check in were not so. I hope they were a little considerate as I was travelling for a family emergency and had to take all my stuff back as I wasn’t sure what date I would return back. I was over weight but wish they had considered a lil as had to pay an other $300 extra.."

Contra: "Inflight entertainment wasn't as extensive as in previous years."

Contra: "I Booked a flight that stated that it only had one stop in singapore, then direct to SFO after arriving in singapore i was told that i had to go to a transfer counter, that there was a problem with my ticket. after arriving at the transfer counter they took my boarding pass for my dircet flight to SFO, & told me that i now had a stop in hong kong, that the direct flight to SFO was over booked!! this is not right i wouldn't of booked this flight if they had been truthfull about the extra stop. i will never use singapore airline or kayak again!!!"

Contra: "Some staff not courteous which surprised me"

Pro: "Great service"
Contra: "Nil"

Pro: "Boarding, friendly crew"
Contra: "Very slow service, took 2 hours. Entertainment system didn't worked for first half of flight."

Pro: "The cabin crew was great."
Contra: "1. Flight seats are too congested on flight.. 2. Not too many indian movie choices 3. Some reason, while booking the flight, the KAYAK site had not asked for food choice. And the airline does not carry any extra vegetarian food. This had caused some inconvenience."

Pro: "The plane had decent leg room, the food was great, service was excellent. I have no complaints. Snacks were handed out pretty regularly which was great. In flight entertainment was good too. I'll definitely fly Singapore again, I liked it better than other Asian airlines."

Pro: "Nothing specific"
Contra: "Menu is average but get they need to cater for wide variety of tastes"

Pro: "food. schedule was on time"

Contra: "too long a flight 17 hours from SFO to Singapore"

Pro: "The attendants are pleasant to the eye, thats about it."
Contra: "I heard so many good things and was left disappointed. The service from staff try to help and be nice but some of them do not care at all, things like too busy to bring a beverage etc was a tad annoying. dont know if i will use them again"

Pro: "Great service. Really friendly and polite. Lots of current movies and TV shows to watch and provided earbuds with adaptors. Made the experience a lot more pleasant."
Contra: "The seats can be laid bag pretty far and the people in front of me decided to recline for a majority of the 10 hour flight. I wish the chairs either didn't do this or the flight attendants would have said something. I didn't feel like I had the authority to do anything about it. Also it was so warm! I have no idea if there was a fan."

Pro: "Boarding was good"
Contra: "Old plane, bad food selection and they run out of omelette in the morning - only seafood as option. Not rude crew but wouldn't call them friendly or welcoming."

Pro: "The hot towels twice during the flight was great"
Contra: "Really just the food"

Pro: "Comfy chairs and good food on Singapore Airlines."
Contra: "Some of the male crew didn't do anything, the females did all the interactive work in serving and helping the disabled as far as I could see."

Pro: "Everything was pretty great. Crew is very nice. Food was very good actually. 2 meals with snacks when asked. Hot towels were given a couple of times. Drinks were served and offered throughout the flight. Socks and toothbrush also given. Entertainment was great with a good mix of movies. Chairs were comfy and leg space was ok."
Contra: "I don't think I would complain about the space otherwise except that the person in front of me decided to recline their chair all the way back. It was a tight and fairly uncomfortable ride the rest of the time."

Contra: "Food was very poor."

Pro: "Very helpful and polite staff"
Contra: "Old B777-200 with small personal screen. And they don't have pillows on board."

Pro: "The service in coach was very impressive! The flight attendants could not be more attentive! I can only imagine how it would be in business or first class."

Pro: "Cabin crew are always great"
Contra: "Cabin fitout is getting tired and dated. Etihad leaves it for dead in first class"

Pro: "On time. Attentive crew."
Contra: "Old TV screen that was difficult to see. Looked like it was from 1990. Limited movie selection."

Contra: "The Manchester stopover was just a lot of standing in lines. From Manchester to Singapore, the plane was full and my seat mates didn't get up when we needed out. So, we escaped to the back for a while where we were "hushed" by a stewardess. The stewards didn't seem to like it when we were out of our seats, but 12 hours is too long to be stuck in a middle seat."

Pro: "Always great and efficient service. Comfortable despite the limitations of the plane itself (don't particularly like Airbus planes)."
Contra: "Wish the food could have been better and the choice for dessert wider."

Contra: "Being on time"

Pro: "Food and crew was good"
Contra: "An adults only section would be great as there were a lot of screaming children on board, also seats were a bit on the small side"

Pro: "ICE"
Contra: "Attendans have been impatient, nervous"

Pro: "I was stopped at gate check in and taken to one side as passport security had reported that I was intoxicated. I was badly injured in the armed forces and have lost my hearing which affects my balance. I asked for an aisle seat as I'm a big guy as s personal trainer. But was given seat E. Next to a huge obese guy. He slept whole journey, must of had nightmares and jumped and banged me repeatadly. I had the first meal, which was not great but edible. I couldn't eat it properly as I couldn't move my left arm due to the blob Sat next to me. I asked the stewardess to wake me at the meal times so I could get more food. She didn't. Not once. I couldn't even get out the seat to go toilet or get any of the help yourself stuff outside the toilets due to the fat blob I was put next too. Totally disgusted with the whole flight and crew when everytime I've used the same company before it was excellent."

Contra: "Luggage claim in chennai airport is horrible"

Pro: "Yes"

Pro: "Everything else"
Contra: "The crew didn’t have me the right food"

Contra: "I carried the same exact baggage from my SFO-DXB flight into DXB-MAA flight but was still charged excess baggage. Even after being asked to checkin my luggage I found that I could carry it in and there was more than enough space to accomodate everyone."

Contra: "So many people were ill near me and the 14 hours of journey was crazy with such curcumstances around you.Those people should not have allowed to board"

Contra: "Good flight."

Contra: "Food options have changed. We used to get AVM and now IVM is pretty bad..Hope you can replace unhealthy UPMA like items to healthy Pongal"

Pro: "The crew was Amazing and The seats where comfortable."
Contra: "Flying for the first time I think everything was excellent."

Pro: "-Good legroom -Good seat width -Good recline -OK food -OK lavatory"
Contra: "-Outdated entertainment system -Seat was not very comfortable when compared to other airlines -Could not connect to Wi-Fi due to unintuitiveness -Skysurfers uneligible to connect to Wi-Fi despite being Silver and higher"

Contra: "gate was poorly labeled. Screens and boarding card said "E11" but there were 3 gates "E11A" "E11B" and "E11C" and most passengers wasted time trying to find the right one (including "E11C" which was the first gate # passengers saw, and required going up stairs to a different floor to determine it was the wrong gate). Terrible signage, awful experience. Someone should be fired."

Pro: "Everything from take off to service to landing. Was superb, real proffessionals."

Pro: "Staff helpful and courteous under difficult conditions."
Contra: "People were allowed wheel chairs without a doctor'snote. 59 wheel chairs passengers is ridiculous. Make it a requirement wheel chair assistance required a doctor's note. And check hand luggage weight. Many bags excceeded the limit."

Pro: "Lovely staff....nice food have had worse. Found the seats very comfy as an average size person.Would fly with Emirates again thanks guys x"

Pro: "Crew were helpful when man sitting in front reclined his seat & knocked a full glass of orange all over my legs & seat."
Contra: "Couldn't get boarding passes for all three flights when I checked in. Screaming kids."

Pro: "The entertainment options were very good"
Contra: "Bathrooms were dirty. People running over each other to board at TRV airport. Clear and helpful announcements may be needed but the ground staff is mediocre at best"

Pro: "Emirates is everything we can wish"

Pro: "Our first two times on EMIRATES airline. 15+ hours going East and then back home. An absolute joy compared to our tired traditional USA choices. Hopefully UNITED and AMERICAN can somehow update."
Contra: "All good even on a full 400 passenger flight!!"

Pro: "Good, entertainment & comfort"
Contra: "Crew not bad"

Contra: "Food was bland, repetitive (poor choice and variety) Crew was unwelcoming. Had to ask multiple times for water, soda and also take away plates I have travelled emirates before so this flight was bad compared to previous experiences"

Pro: "The service, food and flight entertainment was great."

Pro: "Friendly service"
Contra: "Old plane with old seats."

Pro: "Entertainment Comfort"
Contra: "Crew are very lazy and not so attentive"

Contra: "Crew was rude."

Pro: "Business Class comfort"

Pro: "Everything was well done! Great customer service."

Pro: "everything"
Contra: "option to provide some vegetable sandwich must be there for vegetarian people"

Pro: "Emirates staff gone out of way to accomodate my seat. Even all the counters were closed. Excellent passenger service."

Pro: "Most of the crew was nice and accommodating"
Contra: "There was a hair in my food. Seats 46a and 46b were very constricting, leaving it very uncomfortable for sitting."

Contra: "Same movies"

Pro: "Fast"
Contra: "No tea only coffee. No extra drinks. Crew unenthusiastic. Fewer decent English movies. Will be looking elsewhere after 14 years of being emirates-loyal."

Pro: "Comfort, service, food"
Contra: "Nothing"

Contra: "I was scheduled to leave Accra yesterday at 5:50pm. The flight was unexpectedly cancelled and the stranded passengers like myself were corralled to a nearby hotel. The flight has since been rescheduled several times today and settled to finally leave at midnight this evening. I missed my connection but it has also been rescheduled, but I doubt I will make it. Emirates has left me stranded. It's ridiculous how they failed to keep us accurately informed."

Pro: "Attentiveness and kindness of staff."
Contra: "Can't transfer miles."

Contra: "Entertainment program could be more structured; remote control did not work as it should;"

Pro: "The entertainment, seats, and food were all good."
Contra: "My only complaint would be that I didn't feel the crew members were around unless food was being served. I got up and asked for water twice, and at one point I woke up to find I had just missed the serving of a snack but when I rang my bell for a crew member to come over no one ever stopped by."

Pro: "Everything is very well organised"
Contra: "All was good"

Contra: "Thy did not hv service on demand in First Class. So had lunch at 10.30 am"

Pro: "Choice for entertainment"
Contra: "Have travelled on Emirates several times but the Crew hospitality was poor this time. Oriental food was not good."

Pro: "Once again, the food and entertainment selections were what I liked the most about the flight."
Contra: "The crew were a bit impatient with the passengers. There was a lady travelling with an infant, and she was not sure how to fasten the seat belt on the baby. It seemed to me that the stewardess was impatient in dealing with the passenger."

Pro: "Excellent all the way."

Contra: "Quality of mattress is way inferior to the one given in the Boston to Dubai leg."

Pro: "I didnt mych like anything of this transit sector from colombo to maldives."
Contra: "First off, if im buying a ticket and traveling by myself and have an overnight 11hrs and 35min layover i expected some sort of accommodation given that the Maldivian airport is an outside one. Not only did they (Maldivian Emirates counter officer Ibrahim Shinad) refused to give me a lounge they said to get a room at a hotel was $400 US! Which is absurd. I had to sleep on metal chairs. They also closed most shops by 12am and by the time we landed and went through checkin it was 1130. Not a pleasant experience at all."

Pro: "See above. Great airline all around. We travel a lot and overall it is one of the two best in the world on almost all counts."
Contra: "For large number of passengers, boarding is impossibly slow. I don't understand why, after boarding the priority passengers, airline don't board the rest of us from the back of the plane to the front. Doing it the other way makes us stumble across the front seated passengers who are busy stowing their carry-ones. This causes a bottleneck in boarding. Also, there are too many checks on us, which also slows things down. Also, Emirates advertises: one carry-on item of less than 15 pounds. On this flight I would say that at least 75% of the passengers violated this with large and multiple carry-ons. This is unfair to those of us who try to go by the rules."

Pro: "seats reclined nice, movie selection great"
Contra: "i didn't care for the manner in which you are charged for baggage fees"

Pro: "Standard emirates flight..."
Contra: "Old equipment b777-300er. Not a380. The entertainment unit was literally broken.. video would not work properly... horrible seats compared to a380s"

Pro: "Service was great whole trip was pleasant all the crew was v nice"
Contra: "Almost at the end rest room run out of supplies."

Contra: "New Istambul airport requires walking 20-25 minutes when arriving and the same amount when departing. Even if huge you need to take a bus a walk under the rain. Bad planning"

Pro: "Both friendly and professional"
Contra: "All is perfect! They couldn’t be better"

Pro: "Layflat bed"
Contra: "Turkish airlines desk crew in DC. Really old aircraft with problems with recliner in business class from IST to LHE. Wooo likely not fly Turkish airlines in future"

Pro: "Short, sweet, and yummy! Short trip, sweet experience with their staff and boarding process, and yummy snacks."

Pro: "Good food, good entertainment, courteous staff, 2 bags luggage allowance"
Contra: "Seat is small and uncomfortable and crowded"

Pro: "Crew efficient and tried to accommodate everyone."
Contra: "On the runway, the crew upgraded a family with two small toddlers. They cried on and off non stop and walked back and forth in business class. I pay for business class so I can have some peace and quiet ! Crew informed everyone that they switch this family seat due to the safety of this family seat. I understand they need seats but crew should upgrade another couple with no toddlers and maybe a star alliance gold member rather than give this family with the toddlers the upgrade. No one wants to pay for business class with 2toddlers crying and up and down aisle ."

Pro: "The Airbus is such an extremely "customer oriented' airplane."

Pro: "On time, hard working staff."
Contra: "The usual dislikes: economy seats, crying babies, body odor of other passengers."

Pro: "Every thing was excellent"

Contra: "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. Boarding was chaotic - a full flight crammed into a departure lounge with far too few seats. There were many families trying to board and the staff could barely cope."

Pro: "Liked the food"
Contra: "the yelled at my mom woke me up from sleep abruptly took every opportunity to confront me Flight attendants were aggressive"

Pro: "i like because can interline from qatar airways and baggage through as well. so i do not need to check in again."

Contra: "Entertainment system didn’t work Seats did not recline"

Pro: "Awesome"

Pro: "Boarding process started early and was efficient. Short flight so not much to say."
Contra: "We seemed to arrive late even though the boarding started early. Last call was displayed on the monitors 40 min before the flight took off which seemed excessive to me. And in spite of this we still didn’t arrive on time."

Pro: "The crew - very helpful and friendly"
Contra: "The food was Ok...the rice was a bit hard The sound on the entertainment system was not clear"

Pro: "Overall the plane was very comfortable."
Contra: "Waited on the plane to takeoff for an extra hour without explanation."

Pro: "nothing really special"
Contra: "Food is very Poor Seats are cramped and uncomfortable"

Pro: "Very attentive staff who gave us an extra meal and checked in on us while my girlfriend was sick from food poisoning the day before."
Contra: "Far too few agents at check in. The signage wasn't clear and we waited in line for 15 minutes before realizing we had to be in a different line, for which there was only one attendant checking in for three different flights all leaving at the same time. When there are three layers of security at Attaturk airport, everyone waiting to check in were rightfully worried they may miss their flight."

Pro: "Entertainment"
Contra: "Flight was delayed 2 hours before take off."

Pro: "The team"

Pro: "On Time Entertainment system"
Contra: "Extremely cold, cold air blowing strongly for the whole duration of the flight Had to ask 3 times for a blanket but was not enough though"

Pro: "Turkish Airlines had new planes with a decent amount of leg room between the seats."
Contra: "I booked the seats really early and did not book the last row before the lavatory, but that's where we were assigned seats."

Contra: "The worst attitude. Travelled with baby and gave us seats separated and no basinet. Said don't care"

Contra: "poor to non existence service in economy class. all crew up front with zero crew In back."

Pro: "Again, the crew was very young and greeting everyone with a smile, very accomodating. Loved the snack (Delta take notes). Time passed fast."

Pro: "i like the reception"
Contra: "i like how the crew welcome me.i all so like the food"

Pro: "Everything was great. Seats were comfortable, the Entertainement was great and the food was very good. Plus, sat next to great people."
Contra: "There was nothing I didn't like."

Contra: "The layover was too long."

Pro: "Short but comfortable and pleasant flight."

Pro: "Half of the plane was empty so most passengers were sleeping"
Contra: "customer service at,istanbul airport was terrible no help nobody knows English at international airport. all they have to speak is Turkce all the way from Istanbul to Atlanta they serve Pasta. very rode is this the standard of good airline?"

Pro: "Entertainment made the long flight fly by"
Contra: "We are 6'+ and leg room was very limited"

Pro: "The best flight ever!"

Pro: "food was good, good entertainment, comfortable seating"
Contra: "service was slow and inefficient"

Contra: "I woke up twice due to too warm cabin."

Pro: "Spacious, coffee actually tasted like coffee and not water like in other airlines. Everyone was very friendly"
Contra: "I brought a small suitcase and they told me I couldn't take it on the plane... when I got on the plane there was more than enough space. Everything was good afterwards. I was just hoping to not having my suitcase checked in so that I wouldn't run risk of losing it. I got my luggage from the pickup area with no problems!☺"

Pro: "Pleasant service, good food, and excellent entertainment"

Pro: "Love this airline!!"

Pro: "Everything from above and the fact that my bags got home untouched and on time. It would have been a disaster to have to drive back to Bucharest to pick them up at the later time like it happened with other airlines."
Contra: "Nothing at all"

Contra: "They switched the gate without telling anyone"

Contra: "Announce too early boarding time, 50 minutes late for boarding."

Pro: "Hey, two checked bags free, free in flight meal and drinks including alcohol, free in flight movies and music, free headphones, free blankets, and a free toothbrush, yea toothbrush, its like flying in the way way back."
Contra: "The check in lines are very very long and take forever"

Pro: "Good food. Flight was on time."
Contra: "Seat in front on me was broken. Reclined further than the rest on the seats, which limited the room I had."

Pro: "None"
Contra: "Flight was delayed by one hour"

Pro: "You were fed."

Contra: "Excellent"

Pro: "Prompt service throughout."
Contra: "Would have preferred gate departure and arrival."

Pro: "Spaced seats, kind crew"

Pro: "It got me from point A to point B safely; it was a short flight. The overall price of my flights couldn't be beat."
Contra: "This flight was delayed 45 minutes or so and there were some boarding issues. Honestly, I could care less given the really low ticket price and the fact that the delay worked to my advantage but a lot of passengers were upset."

Pro: "Selection"
Contra: "Headphones or headphone plugs do not make good connection. Screen touch is hard to manage."

Pro: "The Crew"
Contra: "Free food"

Pro: "Comfortable plane, good entertainment and very good food."
Contra: "The plane departed over 2 hrs late and didn't make up any time during the long flight. Most of the other airlines flying long distances make up the time if the departure is delay."

Pro: "Seat was confortable."

Pro: "Seat was confortable."

Contra: "Food/drinks Tv"

Pro: "Nice staff"
Contra: "Seats was locked and could not be reclined"

Contra: "Flight delayed for 5 hr"

Pro: "Quick flight"
Contra: "Quicker access to gate"

Pro: "The flight crew!"
Contra: "Missed my original flight, it actually left 10 minutes early! Came late from NYC and had no info or assistance on that flight at all!"

Pro: "Nothing"
Contra: "Have the plane on time"

Pro: "everything"
Contra: "keep providing the same great experience!"

Contra: "Flight got cancelled in the last minute, information was scarce"

Contra: "0"

Pro: "Funny english"
Contra: "1h 10' delayed bording"

Pro: "Crew was really helpful and friendly. They took care of us completely. Boarding, take off, landing, everything on time."
Contra: "Airplane didn't provide flight specifics. (Speed, altitude, outside temperature). Just basic info. Seats in this particular plane are really narrow. Everytime someone passing hit my shoulder. This didn't happen in other planes."

Contra: "flight delayed and no information was being given!"

Contra: "Bad flight over all was delayed 3 times for no reason No one tells you anything"

Pro: "I had a short flight so I can't expect much, but the staff and service was great and we departed on time."
Contra: "They were leather seats. I hate leather seats. And they didn't have the cushion on the back of your head that can fold forward on the sides to hold your head so you can sleep."

Pro: "The flight itself was not bad"
Contra: "Customer service was horrible at the airport from staff . They did not let us board , even though we got there on time from Chicago and people were still in line. We waiting 6 hours , and the flight was delayed another 1 hour and a 1/2.. customer service did not accommodate us in our time in Poland . We had to pay additional fees for transportation from airport to hotel"

Pro: "Food and flight on time"

Pro: "Good service good food ever think in the time"

Contra: "Incomfortable chairs"

Pro: "LOT does great with boarding, food, and entertainment. The food is very tasty and plentiful. The boarding process is smooth and the people are very nice. And the selection of movies and TV is very broad, and the equipment works well."
Contra: "The crew on the plane are short with passengers and don't seem to go out of their way to make passengers comfortable. This lack of effort stands out very much in the background of super-uncomfortable seats on Dreamliners. There is relatively much less space available for passengers between rows and between seats themselves. It makes long flights exceptionally painful, especially for people who are not extra small or young. I have gotten to the point that I choose to fly different airlines even if that means a bit more money and an extra stop because I cannot handle 8 or 9 hours on the Dreamliners, especially when the flights are full."

Pro: "Excellent job from boarding to the end of the flight! Thank you all!"
Contra: "My concern was the super small sit , but after all I am a big boy!"

Contra: "When I handed over my boarding pass, I was told I had to walk seven gates away for an "extra security check." I am 71 years old and don't run well. I only object to the fact that they did not have the security check available at the boarding gate - or they might have called my name and sent me over there well before beginning boarding. They did assure me they would wait for me but I was the antepenultimate person to board the plane and quite upset by the whole thing."

Pro: "Crew was polite and efficient."

Contra: "Personal entertainment is buggy"

Pro: "ok"

Contra: "My bag didn't arrive in Warsaw. I asked the LOT representative at JFK to verify that my bag was on the flight between NYC and Warsaw. She said that it was, but it wasn't there when I arrived"

Pro: "Comfort of plane"
Contra: "Delay for no reason and extra 4 hour layover in warsaw"

Contra: "was delayed for 4 hours."

Pro: "Easy long travel very comfortable"

Pro: "No delays nor complications"
Contra: "N/a"

Pro: "Barely nothing"
Contra: "So much waiting for no reason. The luggage takes so much time. The seats were so small that you werent able to fall asleep at all. Very dissapointing..."

Pro: "The flight attendants seemed nice and courteous."
Contra: "They didn't start boarding until 5 minutes before take off and this was just onto the bus that would take us to the airplane. There was no communication why they were running so far behind. Once we landed in Warsaw, we sat on the plane for around 20 minutes waiting for them to bring the bus to pick us up and remove our luggage from underneath. I had a connecting flight I would have missed if it wasn't delayed. They also had the door open while waiting and the heat and humidity was pretty stifling with everyone already standing up waiting to disembark."

Contra: "NYC to Warsaw, the flight was 4 hours late no voucher for food. some got it some not. i lost the flight from Warsaw to Bucharest they put me on flight from Warsaw to Vienna that flight was late as well i got to Vienna and i ran to get the flight to Bucharest. i was very tired"

Pro: "Ok"

Contra: "Flight was late by an hour"

Pro: "Friendly professional crew. Clean aircraft. Very good ticket price."
Contra: "Hard to check in online from hotel in Munich. Hard and confusing where and how to check in at Munich airport and very time consuming. Having to pay $20 per bag but not at the check in counter but at another counter and then at the gate counter being call up to get checked that we did pay the $20 for the bags. Made me feel 3rd class."

Pro: "The service crew in the plane were cordial and professional."
Contra: "The ground staff and customer service staff made mistakes with our infant's name and twice her ticket got canceled. Instead of saying that they will just fix it they blamed us and were very rude to us when they had to fix their mistake. I suggest that you train your staff in customer service or you will continue to lose good customers"

Pro: "Everything was great"
Contra: "Nothing to complain Everithing was great thank you"

Contra: "When checking in we were told to stand in a long line to drop our bag after getting our boarding passes from a machine. After standing in line for 30 minutes the woman at the counter said we were in the wrong line and was extremely rude as if we were stupid for not being able to follow the Polish signage. We had simply stood in the line we were directed to. Counter clerks not very pleasant compared with other airlines!"

Pro: "Food and entertainment was ok. They usually charge for any alcoholic beverages, though."
Contra: "Extremely rude staff (allowed a passenger to almost break my hand luggage with hers, and literally laughed at my concern,) kept us on plane for 2+ hours with minimal info given on the problem, then de-planed and kept us waiting at Warsaw airport for another 2 hours (no food, water or even a manager appeared until the end of that 4 hours, by the way, and only after a screaming mob of passengers formed,) then kept us on the new plane for nearly another 2 hours. This made for an approximate 6 hour delay, with minimal comfort, food, water, info or sympathy throughout, nor an offer to switch our flights and/or provide night accommodation due to the 5+ hour delay on this evening flight (as is within our passenger rights.) The plane finally arrived to JFK way after 1 a.m., which completely ruined weekend work and social plans, not to mention how exhausting and disrespectful of an experience it was. PLEASE NOTE THAT EVERY SINGLE OF THE FOUR LOT FLIGHTS I'D UNDERTAKEN THAT WEEK WERE DELAYED IN A SIMILAR FASHION - AS IN, WITH LITTLE INFO OR EXCUSE. No, thanks, Lot - and you should refund us all."

Pro: "Service and quality of the interior seats"

Contra: "The worst crew I've ever seen"

Pro: "Service, attention, every single detail was perfect while the flight."
Contra: "Nothing to say at this point"

Pro: "Flight attendant made me a cup of decaf coffee. It was really good. And she found artificial sweetener."
Contra: "Boarding announcements in Warsaw for the flight to New York were ONLY in Polish. This left many passengers confused. I could understand this if the flight were to a Polish destination. During the flight, intercom announcements overrode the Entertainment System at FULL VOLUME - EVERY TIME. it is as though they wanted to maximize our discomfort. I would not fly with Lot again."

Contra: "Loud passengers no crew attention."

Pro: "No comments on this side."
Contra: "Very late departure, no food, small plane."

Pro: "The crew was polite and responsive."
Contra: "Turbulences over the Great Lakes, but nobody can control that!"