Q Suites much better than standard business class.
Everything was good, but at Philadelphia airport, immigration service was so poor.
After 4 flights in one month with Qatar I opened up an account to become a member. I will not be using any other airline unless I absolutely have to.
Seats were old and lanky. Food was bad, we got sick.
It’s good, thanks for all team members
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Pro: "Amazing crew, super hospitality, conformable sit"
Contra: "non for now, may later after much observations, other than that.. it was a great experience flying with Qatar airways.."
Pro: "I really loved the food and the attendants were super friendly and helpful"
Pro: "I couldn’t eat the chicken for lunch, and I told the crew to change it for me and bring the vegetarian, but nobody brought anything. I was starving until the next meal."
Contra: "Take out the chicken sausage from your menu"
Pro: "Crew were Great, With great service"
Pro: "Good service in future always Qatar Airlines"
Pro: "The seat that I picked."
Contra: "Running water in the bathroom"
Pro: "attentive crews, clean toilets"
Contra: "waited for 2 hours upon immigration clearance, not sure what was the issue. ground handling only updated there was a delay. baggage didn't get loaded onto carousel until 2 hours after landing. horrible"
Pro: "Good service from the crew and food was good"
Contra: "Flight was delayed and there are redundant checks before entering to the gate. No internet service in the flight and was a very long flight (14 hrs)"
Pro: "Crew very hospitable and friendly."
Contra: "Food was mediocre quality."
Pro: "Crew is amazing"
Contra: "The Entertainment screen wasn’t working"
Pro: "Excellent service on both flights. Truly a 5 star experience. Well done Qatar Airways."
Contra: "Nothing. Keep up the good work"
Pro: "Everything was great, as the flight wasn't full, so we could relax"
Pro: "Crew and qsuite were top notch. The dine on demand is the best. One little nip pick. The crew knew I was going to sleep. It was a 1:20am departure flight and did not offer to make the bed/mattress..."
Contra: "Wish we could’ve park at the gate instead of bus over to terminal. Given Doha is their hub, should have been able to accommodate that. Also, do they update the movies every month? Still the same movies as in June."
Pro: "Boarding was very smooth."
Contra: "We were seated in the last row, and by the time the food came around, 2 of the 3 entree options were unavailable. We had to have fish or not get an entree at all."
Pro: "Great flight in-service was fantastic. I didn’t use the entertainment service because is the old movies."
Contra: "Please include Nigerian and Ghana movies"
Pro: "Crew was nice, attentive and very helpful"
Contra: "More leg room"
Pro: "Qsuite is the best flight experience I've ever had by a long, long way."
Pro: "Plane design was nice"
Contra: "Selecting food online was misleading; felt we had to select something then. We learned later that it was just special diets that required online selection."
Pro: "Crew is so helping and attentive , not like american or european carriers . A350 was one of the best planes Inflight dining options in economy was like premium economy Entertainment system was too good"
Pro: "The leg room was huge, the food was excellent and a lot and the customer service was great not my first time to fly with Qatar and it won’t be my last, the made my trip worthwhile. Thank you"
Contra: "No complaints great flight"
Pro: "Flight crew was very helpful. I didn't have any special requests, but I noticed them being extremely helpful to other passengers. Much better than US based airlines, as most others are."
Contra: "Extra security going to USA is a nuisance. Food was ok, not as good as previous trips. Lamb was only selection left when they got to my seat. Not my favorite also very fatty."
Pro: "Choice of flight from Utapao really was a no brainer. 45 minutes from home to departure lounge, had I flown from Bangkok I would still have been on the motorway! Everything went like a dream, a huge thank you to all at Qatar Airways, a true quality service."
Pro: "Had always liked the airline and on board crew members"
Contra: "Ground crew members in Doha airport need attitude check. been spotting these too often. On Board crew members are much better."
Pro: "Nothing to be liked on this Flight"
Contra: "Poor Service, they were even out of food."
Pro: "Very affordable flights, good value for money. Most of the journey from Sydney to Oslo (via Doha) went qiluite smoothly)."
Contra: "The only thing I didn’t like about the experience was the fact that you can only check in one piece of luggage on economy class, and one very sour individual at the gate when boarding."
Pro: "The best airline I have ever flown."
Pro: "smooth flight"
Contra: "- the baggage drop off counter guy was rude, so was his supervisor, they forced us to check our carry-on luggage and made it as they're doing us a favor for not checking our backpacks - there was a problem with the flight and got delayed 90 min, we missed our connecting flight and had to stay in DOH airport overnight - the food was really bad compared to other flights by QA, my wife got food poisoning from their food"
Pro: "Good amenity kit. Decent food offerings. Great range of alcoholic beverages"
Contra: "Business class crew were overstretched and inattentive. Had to find my own seat and flag crew down for hot towel."
Pro: "Quick boarding, good entertainment choices."
Contra: "Food is below average. Very salty tofu salad, and they keep giving the same food in every leg."
Pro: "Helpful and frieendly"
Contra: "Counters should have opened earlier so we could have done aome ahopping at dfs"
Pro: "The crew was friendly"
Contra: "The security process to board the plane had no order. Stood in line while people after me was able to board the plane. When it was my turn, I was randomly selected for additional security screening."
Pro: "Flight. Conections"
Contra: "Change flexibility, helpfulness"
Pro: "Everything was good!"
Contra: "I had a torn budd/hamstring muscle and an upgrade to another class would have been great because I was in constant pain. Hopefully, when I return in a few days - this could be arranged?"
Pro: "Great crews, excellent airplanes, wonderful in transit experince."
Contra: "In flight coach meals were average."
Pro: "Wonderful friendly service yet not overpowering. Clean airplane esp. clean bathrooms with efficient amenities. Fruits were sweet."
Contra: "Must include the latest films. I find the Hollywood films rather passe. Main courses not to my liking. The fish was overcooked and became very fluffy. Yes, fluffy is the word. Salmon was too salty. Asian food was not up to standard."
Pro: "Amazing airline with excellent crew and ground staff ever willing to help!"
Pro: "On time, good crew, easy connection."
Contra: "Hard and tight seats for such long night flight."
Pro: "Food was good."
Contra: "The seat in front of me was occupied by an adult who kept bouncing and reclining seats. The crew did not respond to call lights. No Wi-Fi on such a long flight."
Pro: "Alinda, the stewardess."
Contra: "Too long journey."
Pro: "Very friendly crew and efficient check-in service. Food was lovely."
Contra: "Multiple problems with onboard entertainment re-setting itself."
Seats could’ve been more comfortable
Pro: "I was upgraded to business class"
Pro: "Crew, food and entertainment."
Contra: "Everything went well."
Pro: "Good flight and crew but......."
Contra: ".........they left my suitcase in Seattle and it didn’t get on the flight to Dubai AND they didn’t want to give me a voucher for accommodation in Dubai despite a 15hr. wait for trip to South Africa. For two hours I pursued different officials in Dubai until they organized a voucher for overnight acc"
Pro: "Emirates is the best airline I have traveled with. The Dubai Lounge and general service is just outstanding"
Pro: "The crew was forgetful and would always pass by me when it was time to serve"
Contra: "I don't know, maybe it I took another carrier"
Pro: "I’m glad the connection time was short and reached the destination in good time."
Contra: "I did not get vegetarian food. And when i book that ticket i didn't get the option of food selection..."
Pro: "Loved the service and the movie options."
Contra: "The food was just okay. It was pretty bland."
Pro: "Comfort and food, good seats but extra cost."
Contra: "Bad value Internet in this day and age."
Pro: "Great service!"
Pro: "Dinner portions were too small."
Pro: "Jumbo jet plane was fantastic."
Contra: "None for now"
Pro: "Flight timing"
Contra: "The check in process took a long time; longer than other carriers. In spite of so many crew members being there at the gate, there were no announcement of the boarding process. It used to be there before. When asked the staff is very politely responds on what is going on but the rest of the passengers do not know what's going on. Wonder why the staff do not follow the seating process by zone as mentioned on the boarding pass."
Pro: "Comfortable seats, nice crew, good entertainment selection"
Contra: "The boarding process by bus transfer in Dubai was quite long and convoluted. The food options were limited and overall low quality"
Pro: "Fast boarding, seating space ok for long legs, variety of entertainment, many food choices"
Contra: "Crew is way less friendly than before, many extras gone (wet towels before plane starts, no more offer for further drinks by crew), things are collected while halfway in air (blankets, earphones)"
Pro: "Business class setup Bar Staff"
Contra: "Being seated 5 rows and a bulk head away from my wife. Configuration of Two class A380 business class is at the back of the plane with all that increased movement and you have to wait for economy to exit before you can get off. Your diluting the benefits guys for economy profits."
Pro: "as usual the ICE system keeps you entertained"
Contra: "we were greeted by a swarm of mosquitoes and then the flight attendants sprayed bug spray multiple times which was terrible given it is an enclosed space. The mosquitoes never went away so the only reprieve was when we finally exited the plane. Awful."
Pro: "Good entertainment. Good vegetarian selection of food. Polite and friendly crew."
Contra: "Breakfast could have been a bit better"
Pro: "Friendly crew"
Contra: "Service from crew slow and when you ask for something they sometimes forget to bring it"
Pro: "Good space and entertainment. Crew was excellent. Really enjoyed it."
Contra: "Food. It’s plane food wasn’t impressed."
Pro: "Nothing to like"
Contra: "The Emirates and the crew they are rude not a good plane to travel with they charge me $700 more rude service I hate the service I made a big mistake taking that plane"
Pro: "Flight attendant understood my need and gave me aisle seat. Was very sick"
Contra: "it was late and it was not informed until we all sat."
Pro: "The service & attention to detail is beyond reproach. Top quality in every aspect. Defiantly my preference in air travel."
Contra: "It does not fly to all the destinations I travel to."
Pro: "Start scurty things with people who has short time to the next flight"
Pro: "Excellent flight. Excellent service. Great food and on flight entertainment."
Pro: "food was ok service was excellent fiji airways good Emirates nice girls and good service"
Contra: "we did not like the long wait at Dubai 9 hours in airport is very painful i think that 9 hours wait took most of our energies ."
Pro: "The crew were Amazing, thank you Anastasia. Mark, Claudia and everyone on floght EK219. AMAZING job"
Contra: "The food i wish there were more choices please."
Contra: "I am vegetarian , I was not provided with vegetarian food and told that vegetarian food was over and I have to choose bet chicken or fish . I dint eat anything for 14 hours and then ate food again in abu dabi flight ."
Contra: "They changed our seats to 46F 58F and 88B. We already get boarding pass for connecting flight but they did changed them because of flight delayed from Bangkok. It was unfair. They should hold reserved seats for us since they knew that the first flight would arrive on time."
Pro: "They treat outbound from India as cargo. I had to request for a blanket three times."
Pro: "Very relaxed, good food and beverages. Loved the bar/lounge area. Staff very friendly and helpful. Will definitely fly Emirates again."
Pro: "The airport experience in Dubai was excellent. Very clean, professional & modern."
Contra: "Although plenty of entertainment selections, the user interface was outdated & the touch screen slow & buggy"
Pro: "The boarding process was smooth as was finding my luggage after arriving in NYC."
Contra: "The entertainment system did not work for about an hour and they had to fix it. It took the crew a while to start troubleshooting it. A few people had to complain before they did anything. The quality of the food on Emirates has greatly decreased recently. Their wifi on flight is terribly slow and they require you to pay $1 for it."
Contra: "My seat was changed after I had booked and paid for flight."
Pro: "Affordable price"
Contra: "Unfavourable flight schedule- Midnight arrival.. tired."
Pro: "Best airline. Comfortable seats"
Pro: "Everything was Great !!"
Pro: "The entertainment was great, I managed to watch a couple of movies I have been meaning to for a while, the vegan food amazing. Being able to charge my phone from my seat was a bonus."
Contra: "The seats were cramped together. I felt squashed in and I am only small. It was hard to leave the row to use the toilet."
Pro: "Great leg room in economy, plane A380 very new and modern."
Pro: "Lovely aircraft loads of space"
Pro: "Most the food is ishen food . Should be difrant"
Pro: "The plane looked nice and was clean, entertainment, food is only so-so."
Contra: "Seats were too stiff (hard). Can't use my personal headphones because it doesn't support it (single plug). Food was so-so (generic and poor). Bathrooms were a mess."
You at KAYAK should know this flight NEVER took off. And yet you are asking for the survey?
My experience with Turkish airlines has very disappointing. The crew members were not polite during the flight, I had kindly requested for a cup of water, three times! But I had not received a single cup, I will not be flying Turkish airlines again.
Pro: "The flight attendants were friendly, attentive and efficient."
Contra: "Many flights were grounded for several hours because of some airline operational glitch. We were provided with no information or guidance about how to resume our travels. As we tried to sort ourselves out we were sent from lineup to lineup without much progress or friendly service."
Pro: "The food was finished by the time crew came to serve me and actually said sorry we have no food left for you. Due to flight delay missed connection and the Turkish airlines staff at Istanbul was extremely rude and downright unhelpful"
Contra: "Turkish airlines really needs to train crew in how to behave under difficult circumstances"
Pro: "the onboard entertainment system is poor: you don't have your personal screen, and the only programmes available are the saftey video and airline's ads. The flight was delayed for 20 minutes at the start however it arrived on time. So that was not really an issue."
Contra: "The crew are professioanl and the service is OK although you need to ask for your tea/coffee. The food isn't amazing but it meets my expectation about the short flight cuisine."
Contra: "Plane was hot on the flight going TK 6. Flight on the way back TK 5 was much better."
Contra: "Flight delayed more then an hour without anyone knowing anything about it."
Pro: "Inflight service was good."
Contra: "Seat was a little uncomfy"
Pro: "Excellent service, onboard catering and transit facilities."
Contra: "No complaints."
Contra: "I think the food is so little, and also there is no snak for passangers ."
Contra: "They forced me to check my cabin bag. It met their dimension requirements but said weighed too much (what does that have to do with space in cabin). They they lost the bag so I'm on vacation with no clothes."
Contra: "Many liked the food. It just wasn't to my taste!"
Pro: "Do you like crying babies and kids running around the aircraft? If yes, then you would have loved this flight."
Contra: "Everything. This was the worst star alliance flight i have taken. No control over the passengers, and kids. Screaming children the entire flight. I was not able to sleep at all. They did not dim the lights until extremely late in the flight. Business class lights were dimmed several hours before economy. The staff at gate check-in was not helpful. My seating assignment was separated from my wife. I was told they could not move me. I was originally set to be seated next to a young mother and baby. I switched with her husband and another passenger to be seated next to my wife. Why do I need to arrange a seating assignment that should have been obvious? Plus they did not credit me with my mileage. Thanks, never again."
Pro: "Spacious seating, even the last row reclines. Very good service. Free food and drink served throughout - including two warm meals."
Contra: "Boarding was organized but super time intensive. They group you together and then board in groups. Seems unnecessary. Can't they just boarding rows, like most airlines?"
Pro: "Turkish airlines have always been perfect for me. This was yet another fulfilling experience with the services, the food and other stuff being extremely satisfying."
Contra: "Flight delayed an hour and a half! And killed my connection, so an uncompensated extra seven hours in Istanbul airport."
Pro: "Food, entertainment, crew"
Contra: "Nothing I can think of"
Pro: "Nice seating, nice food, lovely crew"
Contra: "Waited too long to board"
Pro: "Boarding , cabin crew , updated entertainment facilities and Ford's served are excellent."
Contra: "Space between seats is not appropriate for comfortable travel."
Pro: "No air conditioner. Sweated like a pig the whole 13 hour flight"
Contra: "No ac"
Pro: "The seats in economy were very comfortable, food was excellent (and surprising given it was a short flight), crew was friendly and accommodating, entertainment selection was excellent"
Contra: "Boarding was slightly chaotic--no one boarded according to group number and people who were not priority used the priority line anyway once all of the members had gone through."
Contra: "The plane was 2 half hours late departing from JFK to Istanbul and the customer service in Turkish Airline in the beginning did not give me a good service I believe this will be the first time and the last time"
Pro: "They accommodated my service dog even without being in the system.They are always very nice and look after me perfectly!I was super late for boarding on the way from NYC and they helped me out!"
Contra: "I called the Customer service to let them know I have a service dog and she wasn't in the system neither the way to Hungary or back!I had a little trouble because of that!I asked to sit at the isle for the same reason and they gave me a seat and then moved me because they said I cannot sit there with a dog.They wanted to give me a middle seat but fortunately a nice girl swapped with me for the Isle seat!"
Pro: "Excellent customer service"
Contra: "Excellent flight"
Pro: "good entertainment system good legroom new airplane"
Contra: "lowered the food standards compared to previous flights flight was late"
Contra: "Crew was slow to pick up trays."
Pro: "Almost everything from boarding till landing."
Contra: "I didn't like the fact that people need to wait in the bus shuttle too long. It's just better to let people wait at the gate and ride them to the plane when it's 100% ready."
Pro: "Friendly Cabin crew Entertainment was above average."
Contra: "First of all I have tons of complaints regarding the airport at Istanbul. They have a poorly managed airport and it was so crowded. The cafeteria and places to eat around in the airport were horrendously expensive and they didn't have services like wifi(had to buy it for $8 an hour and it sucked) and drinking water. As per Turkish airlines, the staff in the airport were poorly equipped to deal with emergency situations such as snow. I was flying during the snowstorm and wasn't expecting my journey to be easy. But they should have increased their resources to help people out in such cases.Their help desk was crowded with almost 500+ of people all the time and they only had 2 people to answer their queries. Also, the staff couldn't understand English properly and seemed irritated when I was trying to explain things in English. I had to stand an hour on a line to get my temporary visa issued only to be referred to another line (yes! i waited for an hour to get to the desk and was told to go and sit in another effing line). It was also because most of the signs/boards in the area were written in Turkish only and I didn't know what they were saying. I had to pay for my own hotel during my transit because the line for the hotels was almost two miles long. And when I arrived at my destination, both my luggage went missing. The crew on board were nice and helping people. I do not blame my bad travel experience entirely on Turkish airlines however, the airport and airlines both are not prepared to deal with situations that are unexpected. I also realize the snow storm was the main factor behind everything however any airlines that boasts itself to be a top class international airlines should have means and resources to manage(at least try) their passengers and airport during any situation. No matter what I am never flying with Turkish airlines again."
Contra: "Canceled flight"
Pro: "I like the entertainment system with lots of movies chooses."
Pro: "Turkish Airlines still my pick for long haul flights. Stand outs are the meals followed by attentive crew. IFE also very extensive"
Pro: "This was the return flight I skipped base on the horrible customer service I received on the first leg of the flight."
Contra: "The bording process, the customer service and attention."
Pro: "Service was great food and drink"
Contra: "The air conditioner was not on, it was too hot in the plane."
Pro: "It was a very comfortable flight. Check-in process was smooth, the airline company was sensitive to departure time. Highly recommended."
Pro: "good food, offer different drinks, good service and polite, The take off and landing were so smooth."
Pro: "I paid for WiFi but the service didn't work perfectly, I wanted to switch device,which you have to logout first. The button didn't work"
Contra: "They lost my luggage"
Contra: "Poor customer service, rude airport staff in Istanbul, nobody speak English in airport. I had two 85 years old lady with me and they had wheelchair on their ticket, and a I asked the airport staff in Istanbul but, nobody care, that is bad experience in my life."
Pro: "The friendly atmosphere, and the choice of food and drink."
Contra: "Nothing was wrong"
Contra: "Crew not very friendly"
Pro: "I flew Paris -Hong Kong(round trip) with transfer in Istanbul and overall everything was ok. The in-flight service was great, food was very good and their fleet seems quite new and clean."
Contra: "Thw only aspect I didn't like was the fact that our flight from Istanbul to Hong Kong was delayed and that is not a big problem,flights gets delayed all the time. But the attitude we got from the ground staff in the airport was a big problem. We got to the customer service counter to get further information about the flight and nobody was giving us any information.Not even an apology for the fact that we waited for 3 hours in an airport at 2 AM. Everybody seemed so bored,that they barely spoke 3 words.They offered us a voucher at Burger King, but we couldn't order anything from the menu,but the simplest burger. We just expected a bit more from an airline that has somebody dressed as a chef on-board while serving the in-flight meals."
Contra: "Flight was very late departing, despite arriving on time. No excuse other than simply inefficiency. No drinks offered, during 45 min flight. No headphones given for entertainment."
Contra: "Crew member wanted me to move my seat up so the passenger behind me can have more room. The person in front of me had his chair pushed all the way back, what the hell was the crew member thinking? I still did not move my chair and argued with the female crew. Crew members do not treat everyone equally. I asked for functioning pair of headphones and water, crew members never brought them to me. Responded by saying yes, BUT never brought it to me. I noticed crew members treated children and Turkish passengers first. I'm Chinese and flew Turkish airline- I felt the discrimination. Never traveling with Turkish airlines AGAIN."
Pro: "I liked the food"
Contra: "Seats were very uncomfortable, the entertainment screen haven't changed since 2001 i guess; very bad quality, and it broke down at the middle of flight."
Both flights Mumbai to Frankurt and Frankfurt to Orlando Crew did not check person sitting to me not wearing their masks, masks hung around the neck and not on the nose and mouth! It was uncomfortable for me too even sit there as they chatted the whole time with the Crew and even tried to make conversation with me without mask! I thought Crew was responsible to check people! I ordered special veg meal, it was awful in taste, since I had just travelled same flights to India and was now returning exact same food, I requested if I could exchange for extra meal I was refused I landed up not eating anything! Crew had no courtesy to arrange anything for me in Business class, terrible while another couple siting there who refused to eat from menu food was arranged for them! I was so very disappointed, what's the point traveling Business when they kept me hungry! No masks on people, no food options, I was on 3 flights back to back slept most of time when I woke up they did not even care to offer drinks forget food...all this in Business class on Dec 9th.
Contra: "It was full, Ben if Lufthansa said on their website that they keep physical distance for passangers! Liars!"
Pro: "Amazing crew and service."
Contra: "Seat space extremely low for tall person."
Contra: "Server was mean"
Contra: "Flight was delayed"
Pro: "I like the cree"
Pro: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Contra: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."
Contra: "I missed the flight to Manchester due to delay in the flight to Munich"
Contra: "I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers."
Pro: "Comfortable seats and great movie selection. They also had books and games for kids."
Contra: "The food was good but could have been better."
Contra: "boarding was chaotic"
Contra: "getting fine from DC to Munchen and Munchen to Bucharest, 7 h delayed but we get to Romania. - when waiting for the luggages, guess what? Both luggages are missing. -made the complainment, now we are waiting to show up in Romania and to be delivered at home. -went to pick up the rental car, because of the plane delay, they gave our car away. -after trying several companies, we found a car, 3 times more expensive, but we have a car....yeeyy"
Pro: "The flight crew was amazing and the overall experience was great."
Pro: "The food was pretty decent."
Contra: "The seats are uncomfortable and do not recline. The plane was old. No entertainment. For the money look elsewhere."
Contra: "1. The flight's gate is in an area of the terminal without amenities, and there is no indication one is entering a dead zone. 2. We boarded on time, and then sat for two hours (due to weather), which made an eight and a half hour flight feel like ten and a half hours."
Pro: "It was a short flight."
Contra: "I was allergic to ingredients in the in-flight meal. There were no additional options left by the time food got to me. The crew was indifferent about my allergy and seemed offended when I returned the food uneaten."
Contra: "Flight was 2 hours late in departing from Frankfurt."
Pro: "Cabin was clean"
Contra: "Boarding and airpot staff were horrible: rude, chaotic experience especially in Munich and Frankfurt. Main issue was rude staff... No concept of customer service ."
Pro: "I flew premium economy from Hong Kong to Frankfurt on the A340-600. The crew was excellent, attentive and friendly. They always have a great attitude and this has been consistent with my previous experiences with Lufthansa. The seat and meal were average for premium economy, but the crew more than made up for it."
Contra: "The seats were quite hard and lacking in padding in premium economy. The meal was average and nothing to bring home to."
Pro: "Food service everything"
Contra: "Everything was just perfect"
Pro: "This was my first trip to Europe and I flew Lufthansa. They really have it together on this airline. From the two meals served to the alcohol option I didn't choose, to the entertainment options on the screens to the attendants onboard. I can't find one fault with this process. I saved hundreds of dollars through this site! I'm currently only to my original destination and will update when I've returned to American soil."
Contra: "I wish I had a foot rest like those in first class, but then I understand why I don't."
Pro: "Excellent service during the two hour trip. No complaints whatsoever!"
Contra: "No headrest screens for entertainment but I had my phone and downloaded movies and shoes prior to leaving the US."
Pro: "Crew was personable and friendly"
Pro: "Like food and stagf"
Pro: "Everything is good"
Contra: "Food use to be better"
Contra: "They lost my baggage for three days, and it would have been four if I didn’t drive to the distribution center to pick up my bag."
Pro: "W we’re a few minutes late and they waited for us. We truly appreciate their cooperation. 5 strat services."
Pro: "Efficient boarding, friendly crew."
Pro: "Very nice personals, I'm so happy."
Contra: "It seemed llike the boarding was rushed and a bit hectic."
Pro: "Pleasantly surprised by the leg room for economy class--albeit I'm of small stature"
Contra: "Being on-board at the gate for an hour, due to a technical issue not meeting flight captain expectation"
Contra: "Didn't happen yet."
Pro: "N-o entertainment"
Contra: "There is no entertainment so I do not know it should be rates."
Pro: "Very friendly crew, smooth flight ( great pilots)"
Contra: "Food was carb heavy. I wish you would offer more protein and vegetable choices."
Pro: "United airlines a319 was quite shakey felt uncomfortable whereas the Lufthansa connection with the a320 was way better only a bit shakey but felt comfortable and enjoyed the flight."
Contra: "United airlines connection was quite bad. Was 15 min late but didn't really mind it"
Pro: "Everything was good."
Pro: "Food wine and professional courteous staff. So much nicer than American airlines"
Pro: "I fleweconomy. Flight on time. Boarding was quick. Food is so so bordering to poor. On the plus side the portion was small and is good when want to go on diet."
Pro: "The plane was parked away from the gate. We boarded the service bus to get there 20 minutes before departure time. But it took more than 20 minutes while mid way waiting for clearance to leave for the plane. The service bus did not turn on the AC while we waited even though we complained. We were suffocating. There was no entertainment on the plane."
Contra: "huge plane, no space. painful."
Pro: "flight was on time and the crew was wonderful"
Contra: "Plane was"
Pro: "The staff on board had the same view on the "comfort" on board and told us, that even her husband tries to avoid Lufthansa if possible."
Contra: "Everything on board the economy class is on Ryanair level. It is nearly not possible for me (1,89 meters) to have a comfortable flight in these seats. We will try to avoid Lufthansa as often as possible in the future (I`ve had a senator level in earlier times and things changed massively!)"
Pro: "In Los Angeles, excelent service in counter, and all flight on time and confort, good service on board."
Pro: "on time, many toilet rooms available. not too much noises from other passengers."
Contra: "Boarding system was quite chaotic and unclear. Food was horrible. Premium Economy Class seat was just similar to economy class. Sound system with provided earphones don't work well."
Pro: "Food could be a lot better and the selection I chose was not available. Leg room was limited. Layover for the connection was very long."
Contra: "Staff was very courteous, flight"
KLM is never consistent with services. Sometimes you get lucky with great comfort and other times you are forced to squeeze in a box for a seat. The food is always subpar and they have become so unfriendly when you need help. But hey, they are always on time and they have good connections.
Thumbs up for KLM crew, planes and Schiphol Airport, though short on staff and a little late everything went smooth, including the flight.
Contra: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Pro: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Contra: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Pro: "Crew is excellent, polite and personal!"
Contra: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Pro: "Decent price for economy comfort seat, 4A."
Contra: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Pro: "economy plus seats were nice, great movie selection, especially international movies"
Contra: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Pro: "The crew was pleasant"
Contra: "Baggage checkin & flight boarding was slow & disorganized."
Pro: "Slow service."
Contra: "Better communication!"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The seat was a little uncomfortable but the crew were amazing."
Pro: "Crew was very engaging and service was good."
Contra: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Pro: "quick/efficient boarding - good staff - good food - easy flight !"
Contra: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Pro: "Food provided, staff kind"
Contra: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Contra: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
Pro: "Crew was nice and efficient"
Contra: "Economy seats don’t recline enough."
Pro: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Contra: "There were several flight delays and gates were changes a few times."
Contra: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Pro: "The crew was really friendly."
Contra: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Pro: "Friendly hostesses"
Contra: "Flight was delayed 3 hours"
Contra: "wasn't able to take the flight since I missed it"
Pro: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Contra: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Pro: "Crew where awesone and the choice of entertainment was fantastic"
Contra: "Seats way to close together"
Pro: "The seats seemed to have more space on this plane which was nice."
Contra: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Pro: "I slept pretty much the whole time"
Pro: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Pro: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"
Pro: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Contra: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Contra: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Pro: "The crew were hardworking, responsive, conscientious and friendly"
Contra: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Pro: "Food was good and crew members were very nice"
Contra: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
Pro: "Good information and helpfil boarding."
Contra: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."
Pro: "Seats were comfortable"
Contra: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Pro: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Contra: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
Pro: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Contra: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
Pro: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Pro: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Contra: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
Pro: "Ground staff at Manchester very helpful"
Contra: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
Contra: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
Pro: "Everything. Staff incredible."
Contra: "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"
Pro: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Contra: "The seats in economy were a little too small for a 12 hour flight"
Contra: "Klm flight has very congested seating Getting information about eticket was pain"
Pro: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Contra: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
Pro: "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
Contra: "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."
Pro: "The crew was very pleasant and professional. toilets were very clean adequate overhead space"
Contra: "Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal"
Pro: "Great smooth flight staff was pleasant and the overall experience was fantastic."