It was harrestment for senior citizon like me. From Dubai to sanfransico it was very bed experiance. I had arthoscopi in my right leg and requsted wheelchair when ibook my flight. But due to havy demand for wheel chair i was not getting wheel chair facility. The lady on duty compel me to walk behind her to get security procedure. I request her that i have troble walking with her. I have to walk to get my connection flight
Pro: "Same again. A good flight and well fed."
Pro: "Crew, food and entertainment."
Contra: "Everything went well."
Pro: "Good flight and crew but......."
Contra: ".........they left my suitcase in Seattle and it didn’t get on the flight to Dubai AND they didn’t want to give me a voucher for accommodation in Dubai despite a 15hr. wait for trip to South Africa. For two hours I pursued different officials in Dubai until they organized a voucher for overnight acc"
Pro: "Emirates is the best airline I have traveled with. The Dubai Lounge and general service is just outstanding"
Pro: "The crew was forgetful and would always pass by me when it was time to serve"
Contra: "I don't know, maybe it I took another carrier"
Pro: "Food and attentive of the crew."
Contra: "The boarding took a very long trip on the bus from gate to the aircraft. The entertainment system need maintenance. Screen and head set socket are poor quality."
Pro: "I’m glad the connection time was short and reached the destination in good time."
Contra: "I did not get vegetarian food. And when i book that ticket i didn't get the option of food selection..."
Pro: "The in-flight entertainment is quite good. Getting on the plane was a fine experience. The flight itself went smoothly."
Contra: "Boarding either didn’t announce my zone or didn’t do it clearly enough. The meal service was decent but I don’t think the crew came by with tea or coffee much. The seats were narrower than I recall from previous emirates flights. Information on connections were said to have been updated in the entertainment system, but were not updated in actual fact."
Pro: "Loved the service and the movie options."
Contra: "The food was just okay. It was pretty bland."
Pro: "Comfort and food, good seats but extra cost."
Contra: "Bad value Internet in this day and age."
Pro: "Great service!"
Pro: "Dinner portions were too small."
Pro: "Jumbo jet plane was fantastic."
Contra: "None for now"
Pro: "Flight timing"
Contra: "The check in process took a long time; longer than other carriers. In spite of so many crew members being there at the gate, there were no announcement of the boarding process. It used to be there before. When asked the staff is very politely responds on what is going on but the rest of the passengers do not know what's going on. Wonder why the staff do not follow the seating process by zone as mentioned on the boarding pass."
Pro: "Comfortable seats, nice crew, good entertainment selection"
Contra: "The boarding process by bus transfer in Dubai was quite long and convoluted. The food options were limited and overall low quality"
Pro: "Fast boarding, seating space ok for long legs, variety of entertainment, many food choices"
Contra: "Crew is way less friendly than before, many extras gone (wet towels before plane starts, no more offer for further drinks by crew), things are collected while halfway in air (blankets, earphones)"
Pro: "Business class setup Bar Staff"
Contra: "Being seated 5 rows and a bulk head away from my wife. Configuration of Two class A380 business class is at the back of the plane with all that increased movement and you have to wait for economy to exit before you can get off. Your diluting the benefits guys for economy profits."
Pro: "Good entertainment. Good vegetarian selection of food. Polite and friendly crew."
Contra: "Breakfast could have been a bit better"
Pro: "Friendly crew"
Contra: "Service from crew slow and when you ask for something they sometimes forget to bring it"
Pro: "Good space and entertainment. Crew was excellent. Really enjoyed it."
Contra: "Food. It’s plane food wasn’t impressed."
Pro: "Flight attendant understood my need and gave me aisle seat. Was very sick"
Contra: "it was late and it was not informed until we all sat."
Pro: "The service & attention to detail is beyond reproach. Top quality in every aspect. Defiantly my preference in air travel."
Contra: "It does not fly to all the destinations I travel to."
Pro: "Excellent flight. Excellent service. Great food and on flight entertainment."
Pro: "The crew were Amazing, thank you Anastasia. Mark, Claudia and everyone on floght EK219. AMAZING job"
Contra: "The food i wish there were more choices please."
Contra: "I am vegetarian , I was not provided with vegetarian food and told that vegetarian food was over and I have to choose bet chicken or fish . I dint eat anything for 14 hours and then ate food again in abu dabi flight ."
Pro: "I appreciate the shuttle service that Emirate provided from my hotel to Nice Airport. The food was good and the crew was very attentive."
Pro: "Low cholesterol meal was quiet good"
Contra: "Seats on the 777 are very uncomfortable, even more we you have a flight as long as DXB->BOS"
Contra: "They changed our seats to 46F 58F and 88B. We already get boarding pass for connecting flight but they did changed them because of flight delayed from Bangkok. It was unfair. They should hold reserved seats for us since they knew that the first flight would arrive on time."
Pro: "They treat outbound from India as cargo. I had to request for a blanket three times."
Pro: "Very relaxed, good food and beverages. Loved the bar/lounge area. Staff very friendly and helpful. Will definitely fly Emirates again."
Pro: "The airport experience in Dubai was excellent. Very clean, professional & modern."
Contra: "Although plenty of entertainment selections, the user interface was outdated & the touch screen slow & buggy"
Pro: "The boarding process was smooth as was finding my luggage after arriving in NYC."
Contra: "The entertainment system did not work for about an hour and they had to fix it. It took the crew a while to start troubleshooting it. A few people had to complain before they did anything. The quality of the food on Emirates has greatly decreased recently. Their wifi on flight is terribly slow and they require you to pay $1 for it."
Contra: "My seat was changed after I had booked and paid for flight."
Pro: "Affordable price"
Contra: "Unfavourable flight schedule- Midnight arrival.. tired."
Pro: "Best airline. Comfortable seats"
Pro: "Everything was Great !!"
Pro: "The entertainment was great, I managed to watch a couple of movies I have been meaning to for a while, the vegan food amazing. Being able to charge my phone from my seat was a bonus."
Contra: "The seats were cramped together. I felt squashed in and I am only small. It was hard to leave the row to use the toilet."
Pro: "Great leg room in economy, plane A380 very new and modern."
Pro: "Lovely aircraft loads of space"
Pro: "Most the food is ishen food . Should be difrant"
Pro: "The plane looked nice and was clean, entertainment, food is only so-so."
Contra: "Seats were too stiff (hard). Can't use my personal headphones because it doesn't support it (single plug). Food was so-so (generic and poor). Bathrooms were a mess."
If you running late you need to communicate it to the passengers 1 hr delay and no one at the gate to update us Very stressful as I has a connection to catch
The restaurant in the business lounge should work 24/7
I liked that flight attendants always make sure people have masks on and properly covering their mouths and noses. I dislike that when the plane lands people are not maintaining social distancing in the aisle. Attendants should make a way to ask people out of their seats systematically.
We had 1h delay. We waited in the place for the whole time.
Pro: "Both friendly and professional"
Contra: "All is perfect! They couldn’t be better"
Pro: "Short, sweet, and yummy! Short trip, sweet experience with their staff and boarding process, and yummy snacks."
Pro: "Seats were confortable, new plane, the crew was attentive, food was great."
Contra: "Need to update the movie library, the category with the new movies is probably a year or morw old."
Contra: "Nice and smooth journey"
Pro: "Food, clean plane, Nice staff"
Pro: "The food was tasty, as usual. The crew were attentive and it was a relatively smooth ride."
Contra: "The boarding gate was located much further than I remember for previous flights. And then we had to board shuttle buses to the plane, which made for an unpleasant boarding experience. Too many carry-on bags onboard meant no space for my bag in my allocated overhead bin. The plane seemed old and the seats were small and cramped. The entertainment systems kept shutting off in the beginning of the flight, and my screen was slightly unresponsive to touch. Not the best flight experience compared with what I'm used to and expect from Turkish."
Pro: "The Airbus is such an extremely "customer oriented' airplane."
Pro: "Inflight service was good."
Contra: "Seat was a little uncomfy"
Pro: "I like the fact that they were ready to inform the New York passengers of the boarding time at instanbul. I was able to go through the security faster than the other passengers."
Contra: "I didn't like the food. It taste sour. The foods needs improvement."
Pro: "Excellent service, onboard catering and transit facilities."
Contra: "No complaints."
Pro: "i like because can interline from qatar airways and baggage through as well. so i do not need to check in again."
Pro: "Crew and the food"
Contra: "That the WiFi didn’t work."
Pro: "The landing"
Contra: "The crew nasty stwarts"
Pro: "Boarding process started early and was efficient. Short flight so not much to say."
Contra: "We seemed to arrive late even though the boarding started early. Last call was displayed on the monitors 40 min before the flight took off which seemed excessive to me. And in spite of this we still didn’t arrive on time."
Pro: "Overall the plane was very comfortable."
Contra: "Waited on the plane to takeoff for an extra hour without explanation."
Pro: "Again, the crew was very young and greeting everyone with a smile, very accomodating. Loved the snack (Delta take notes). Time passed fast."
Pro: "i like the reception"
Contra: "i like how the crew welcome me.i all so like the food"
Pro: "Great experience whether I was going or coming. I loved it."
Contra: "Waiting on the tarmac for the bus to shuttle us to the terminal. The limitation on carrying my laptop into the cabin. Having to check such expensive, delicate equipment under the airplane where baggage handlers couldn't care less about how they manhandle the luggage sucked."
Pro: "Flush attendant tried his best.n"
Contra: "Not enough leg room so the plane felt claustrophobic even though there were 2 aisles."
Pro: "I used the prime lounge in Istanbul and when it was time to go, I was able to practically walk on the plane without any wait. The seats were comfy and didn't have a ton of legroom but it wasn't bad. The staff we're friendly and helpful. The in-flight entertainment had a pretty impressive selection and had one of the best-designed interfaces I've seen so far (and I've ridden a variety of airlines). Last and most important, the food was hands down the BEST I've had on a plane. Turkish is killing it, they're my new go-to airline!"
Contra: "I really can't complain about anything, even if I try! Maybe the touch screen sensitivity on the entertainment console seemed a little off, but that's just nitpicking"
Contra: "The layover was too long."
Pro: "I was treated much like a first-class customer flying in coach. Food and beverage service as quite good. Turkish Airlines certainly beats any of the US airlines' on-board coach service by a long shot."
Contra: "I didn't like having to check my laptop at the gate. I wished they would have told me advance, as I was planing a lot of work on plane, and could not."
Pro: "Short but comfortable and pleasant flight."
Contra: "Crew was confused and didn't work well, food horrible and they lost my luggage . Bad customer service after lost luggage from call center. Rude customer service representative and inaccurate information many times. Very frustrating"
Pro: "Great smooth flight, good food, good movie selection."
Contra: "There were issues with the entertainment system. It had to be restarted by the crew a number of times and lots of people didn't have fully functioning entertainment for the flight."
Pro: "The best flight ever!"
Pro: "Love this airline!!"
Pro: "This was the return flight I skipped base on the horrible customer service I received on the first leg of the flight."
Contra: "The bording process, the customer service and attention."
Pro: "Everything from above and the fact that my bags got home untouched and on time. It would have been a disaster to have to drive back to Bucharest to pick them up at the later time like it happened with other airlines."
Contra: "Nothing at all"
Pro: "Choice of in-flight entertainment was excellent."
Contra: "Boarding process in BKK was haphazard due to non-calling to board by Group number."
Pro: "good food, offer different drinks, good service and polite, The take off and landing were so smooth."
Pro: "Comfort, service, entertaiment features and food."
Pro: "Good food. Flight was on time."
Contra: "Seat in front on me was broken. Reclined further than the rest on the seats, which limited the room I had."
Pro: "I paid for WiFi but the service didn't work perfectly, I wanted to switch device,which you have to logout first. The button didn't work"
Pro: "I thought the food was remarkable. The cabin crew did a good job saving my mood after the nasty agents on the ground and during the check-out process."
Contra: "Absolutely all of the agents I dealt with during check-in. This was true for especially those checking in at the business class line for some reason. She was really rude."
Pro: "EverThing was excelentní bit doménových s feet smetl hořické"
Pro: "Prompt service throughout."
Contra: "Would have preferred gate departure and arrival."
Contra: "Rude stewardess"
Pro: "I flew Paris -Hong Kong(round trip) with transfer in Istanbul and overall everything was ok. The in-flight service was great, food was very good and their fleet seems quite new and clean."
Contra: "Thw only aspect I didn't like was the fact that our flight from Istanbul to Hong Kong was delayed and that is not a big problem,flights gets delayed all the time. But the attitude we got from the ground staff in the airport was a big problem. We got to the customer service counter to get further information about the flight and nobody was giving us any information.Not even an apology for the fact that we waited for 3 hours in an airport at 2 AM. Everybody seemed so bored,that they barely spoke 3 words.They offered us a voucher at Burger King, but we couldn't order anything from the menu,but the simplest burger. We just expected a bit more from an airline that has somebody dressed as a chef on-board while serving the in-flight meals."
Pro: "I enjoyed the whole trip. I am glad I was able to sit near the Emergency Exit seating - thanks to Ticket Associate's keen eye, back in Bologna."
Contra: "There wasn't anything I did not like about my flight experience."
Pro: "It got me from point A to point B safely; it was a short flight. The overall price of my flights couldn't be beat."
Contra: "This flight was delayed 45 minutes or so and there were some boarding issues. Honestly, I could care less given the really low ticket price and the fact that the delay worked to my advantage but a lot of passengers were upset."
Pro: "Service and food"
Contra: "Wrong passangers were in the plane and we had to take down out baggages and we had a big delay"
Boarding chaotic. Little or no communication or lines.
Pro: "Loved this flight, crew was amazing!"
Contra: "It was full, Ben if Lufthansa said on their website that they keep physical distance for passangers! Liars!"
Pro: "Amazing crew and service."
Contra: "Seat space extremely low for tall person."
Contra: "Server was mean"
Contra: "Flight was delayed"
Pro: "I like the cree"
Pro: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Contra: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."
Contra: "I missed the flight to Manchester due to delay in the flight to Munich"
Contra: "I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers."
Pro: "Comfortable seats and great movie selection. They also had books and games for kids."
Contra: "The food was good but could have been better."
Contra: "boarding was chaotic"
Contra: "getting fine from DC to Munchen and Munchen to Bucharest, 7 h delayed but we get to Romania. - when waiting for the luggages, guess what? Both luggages are missing. -made the complainment, now we are waiting to show up in Romania and to be delivered at home. -went to pick up the rental car, because of the plane delay, they gave our car away. -after trying several companies, we found a car, 3 times more expensive, but we have a car....yeeyy"
Contra: "Poor food. Disorganized food delivery. Very poor service at the gate- family separated, no seats together, even it was booked as family flight. Will not fly lufthansa again."
Pro: "The flight crew was amazing and the overall experience was great."
Pro: "The food was pretty decent."
Contra: "The seats are uncomfortable and do not recline. The plane was old. No entertainment. For the money look elsewhere."
Contra: "1. The flight's gate is in an area of the terminal without amenities, and there is no indication one is entering a dead zone. 2. We boarded on time, and then sat for two hours (due to weather), which made an eight and a half hour flight feel like ten and a half hours."
Pro: "It was a short flight."
Contra: "I was allergic to ingredients in the in-flight meal. There were no additional options left by the time food got to me. The crew was indifferent about my allergy and seemed offended when I returned the food uneaten."
Contra: "Flight was 2 hours late in departing from Frankfurt."
Pro: "Cabin was clean"
Contra: "Boarding and airpot staff were horrible: rude, chaotic experience especially in Munich and Frankfurt. Main issue was rude staff... No concept of customer service ."
Pro: "I flew premium economy from Hong Kong to Frankfurt on the A340-600. The crew was excellent, attentive and friendly. They always have a great attitude and this has been consistent with my previous experiences with Lufthansa. The seat and meal were average for premium economy, but the crew more than made up for it."
Contra: "The seats were quite hard and lacking in padding in premium economy. The meal was average and nothing to bring home to."
Pro: "Food service everything"
Contra: "Everything was just perfect"
Pro: "This was my first trip to Europe and I flew Lufthansa. They really have it together on this airline. From the two meals served to the alcohol option I didn't choose, to the entertainment options on the screens to the attendants onboard. I can't find one fault with this process. I saved hundreds of dollars through this site! I'm currently only to my original destination and will update when I've returned to American soil."
Contra: "I wish I had a foot rest like those in first class, but then I understand why I don't."
Pro: "Excellent service during the two hour trip. No complaints whatsoever!"
Contra: "No headrest screens for entertainment but I had my phone and downloaded movies and shoes prior to leaving the US."
Pro: "Like food and stagf"
Pro: "Everything is good"
Contra: "Food use to be better"
Contra: "They lost my baggage for three days, and it would have been four if I didn’t drive to the distribution center to pick up my bag."
Pro: "W we’re a few minutes late and they waited for us. We truly appreciate their cooperation. 5 strat services."
Pro: "Efficient boarding, friendly crew."
Pro: "Very nice personals, I'm so happy."
Contra: "It seemed llike the boarding was rushed and a bit hectic."
Pro: "Pleasantly surprised by the leg room for economy class--albeit I'm of small stature"
Contra: "Being on-board at the gate for an hour, due to a technical issue not meeting flight captain expectation"
Contra: "Didn't happen yet."
Pro: "N-o entertainment"
Contra: "There is no entertainment so I do not know it should be rates."
Pro: "Very friendly crew, smooth flight ( great pilots)"
Contra: "Food was carb heavy. I wish you would offer more protein and vegetable choices."
Pro: "United airlines a319 was quite shakey felt uncomfortable whereas the Lufthansa connection with the a320 was way better only a bit shakey but felt comfortable and enjoyed the flight."
Contra: "United airlines connection was quite bad. Was 15 min late but didn't really mind it"
Pro: "Everything was good."
Pro: "Food wine and professional courteous staff. So much nicer than American airlines"
Pro: "I fleweconomy. Flight on time. Boarding was quick. Food is so so bordering to poor. On the plus side the portion was small and is good when want to go on diet."
Pro: "The plane was parked away from the gate. We boarded the service bus to get there 20 minutes before departure time. But it took more than 20 minutes while mid way waiting for clearance to leave for the plane. The service bus did not turn on the AC while we waited even though we complained. We were suffocating. There was no entertainment on the plane."
Contra: "huge plane, no space. painful."
Pro: "flight was on time and the crew was wonderful"
Contra: "Plane was"
Pro: "The staff on board had the same view on the "comfort" on board and told us, that even her husband tries to avoid Lufthansa if possible."
Contra: "Everything on board the economy class is on Ryanair level. It is nearly not possible for me (1,89 meters) to have a comfortable flight in these seats. We will try to avoid Lufthansa as often as possible in the future (I`ve had a senator level in earlier times and things changed massively!)"
Pro: "In Los Angeles, excelent service in counter, and all flight on time and confort, good service on board."