Flight to Florence delayed. All passengers took a bus to Pisa (1.5 hours away) to fly Pisa to Paris. We missed our connection and flew next day. All information regarding the delay online was incorrect ("system not yet updated") . So calling Air France was useless as they could not assist. Not all flight delays can be avoided but many improvements are needed throughout this process.
Pro: "Crew were very good."
Contra: "No vegan food available."
Pro: "The crew was great"
Contra: "1-2 +cms leg space"
Pro: "The seats were bigger across the shoulder area and had more padding than some other budget airlines."
Contra: "Wish there was more elbow room in the seat. I am a big guy and I was having to squish myself so as to not interfere with my neighbor"
Contra: "Only a steward that did not help us with luggage when neede..."
Contra: "tout est à revoir !"
Pro: "The gentleman at the check out his name was Omar went over and above the call of duty for Customer Service me being an American he walked me through each step of using flybe via air France and paying for checking my bags and even the carry on luggage and getting me through security etc."
Pro: "Quick boarding, comfortable seating. Great food!"
Contra: "The seats and IFE were a bit outdated. Comfortable, but outdated. My family had issues with their screens and one had to use the remote as the touch screen was no longer functional."
Pro: "It was very comfortable and pleasant."
Contra: "Could be a little better the service, the dinner was late"
Pro: "Great newer plane, great service!"
Pro: "Crew was ok and servicial"
Contra: "Food and reception at door of boarding"
Contra: "boarding groups were not adhered to and those in a lower boarding group often boarded well after those in later boarding groups."
Pro: "Not being charged for my first bag of luggage"
Pro: "crew great comfortable"
Pro: "Bag was sent straight to NY although Norwegian screwed it up. Am yet to receive my luggage."
Contra: "There was no entertainment and the food could be better"
Pro: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"
Contra: "Not really an Air France flight, AF not interested in taking care of their frequent fliers."
Pro: "The crew"
Contra: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Contra: "Missed the flight due to late landing from earlier connection"
Contra: "Horrible delay. I got letd to my next flyight. The airline stuff didn’t assist me at all and didn’t wanted to help me getting to my next flight. Horrible"
Pro: "Quick and efficient not lying more to say or critique."
Contra: "Coffee and a bread roll as a snack??"
Pro: "En deux mots, tout était médiocre, avion, « nourriture » (si on appeler ça comme ça) même les hôtesses travaillaient avec une sale gueule.. Très déçu d’Air France"
Contra: "Le capitain et l’aterrisage"
Pro: "Flight on time"
Contra: "The usual Air France flights to Rome, that I have been flying for years, are now operated by Joon. For a couple months nothing changed, except the way the crew dressed. But now Joon is showing its true nature as a LOW COST airline.Seats cramped. Snacks and apple juice are now available for purchase only."
Pro: "Very nice stews. Food was A plus compared to US airlines AND included. Great list of movies etc."
Pro: "nice drink selection on board flights"
Contra: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"
Pro: "Food was Fantastic, Air France the Best on Air."
Pro: "The stewardesses were extremely kind and helpful to me as I was travelling alone with my toddler. I really appreciated their help and kindness."
Pro: "It was quick, very good space in premium economy. Good and friendly service. The food was better than expected"
Contra: "The crew did not announce the score of soccer cup semi final between Belgium and France"
Contra: "CDG is a monster. The distances are long . The signage is poor and when I asked for directions the diirections I got were wrong."
Contra: "Flight cancelled because of weather"
Pro: "Staff pleasant and courteous fine meal and beverages! Arrived ahead of schedule in Bucharest!! Overall a very pleasant experience!"
Contra: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Pro: "Staff was nice"
Contra: "MD planes are old and not very comfortable."
Contra: "Initially the flight from Lima was delayed for almost 1:30 and then we lost this connection then Airfrance rebooking to SAS they tell us to take all our luggage’s and check in again it’s was awful and really bad from then walk and spend time we suppose to be quite at home ... the worst was in SAS have ano system and for 1.5 kilos extras you might pay 33€ so after long day and wait, running everywhere with all my staff I see to eat a 11€ menu at the airport with not more explanation from Airfrance .. really bad and worst services.."
Pro: "Whenever I travel air France I get a reminder of what customer service looks like on a flight. Incredible crew, great experience"
Pro: "Pretty decent"
Contra: "Not much"
Pro: "Crew was friendly and polite, both beverages and an excellent lunch was offered."
Contra: "A delay was not ideal but nothing to worry about since the flight arrived on time."
Contra: "I think I caught a stomach bug on one of the 3 legs of this route. More likely on last 2, i.e. Mumbai to RDU, as I fell sick almost 10-12 hrs after my last flight meal."
Pro: "The boarding process was smooth and the crew friendly. Flight ran on time."
Contra: "Unloading the baggage took over 90 minutes, and there was no explanation for the delay and nobody from Air France in sight on the ground in Boston."
Pro: "The flight crew and flights itself were great."
Contra: "I was told the wrong flight time, wrong terminal, wrong gate, and wrong airline. I couldn't check-in online. It was horribly inconvenient and I nearly missed the flight. We got there with 5 minutes until the doors closed."
Pro: "I enjoyed the food, the crew's friendliness in First Class and the boarding process."
Contra: "The wi-fi did not work on our flight"
Pro: "A short flight but attendants served us a snack and water with a smile."
Contra: "No business class"
Pro: "The service provided by Jet and Air France was excellent. The wheelchair service did help very much"
Pro: "Loved the movie selection and the food was good too."
Contra: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."
Pro: "Efficient boarding. Interesting hot food. Entertainment variety very good."
Contra: "Business class seats hard. Did not flatten out for sleep."
Contra: "Airport handling is catastrophic. A lost bagage created the twins to be locked. Half an hour and we could not enter. Delays and huge mess in front of police checkpoint. No announcement and no care for passengers approaching departure time. And to top it all no announcement of any delays. Had to cheat my way through the priority line and run a sprint through security and beyond. Reached the gate to note that there was a delay of 5 minutes.... Grrrr"
Pro: "This plane was the nicest plane I had ever been on. Very comfortable and the entertainment was amazing!"
Contra: "Airplane food is airplane food I guess."
Pro: "The staff was super friendly. Checking in was a breeze."
Contra: "The cabin temperature was insane. SO COLD!! even with blankets people and my self included were freezing!!"
Pro: "The flight itself was uneventful, which is what you want from a flight. Once the connection was made the next day, the flight segment went perfectly."
Contra: "Flight was over 2 hours late leaving Lima, so many people missed connections in Miami, NOBODY from LATAM was at the gate to assist with how to make new connections or how to get local accommodations for the night. This was a customer service fail. American is no better. They rescheduled the flight at no cost, but then sent you back to LATAM for help with the overnight. If we buy tickets from your website and you own the process, you should be more helpful when there are problems. The back-and-forth was frustrating. Lima airport takes a long time to go through all the checkpoints. Two hours does not give enough time. There are at least four long lines that have to be endured. This process could use some streamlining."
Pro: "Once we were finally on the plane everything felt comfortable and looked newish."
Contra: "DO NOT FLY AVIANCA IF YOU HAVE ANYWHERE YOU ACTUALLY WANT TO GO! The flight was delayed by 7 hours. We were told different stories Time and Time again by the ground crew. Either the plane was on the way or it was turning back, or it had landed or was perpetually 20 mins from landing. At one point, they did slip and admit that they actually had no way of actually tracking the plane, so everything they told us had been wild guesses about what had actually been happening! When some passengers asked to speak with a manager, we were told that the manager was not accepting calls at that time. After hours and hour and hours of delays and lies, they finally found a plane, but we still had to wait an hour for a crew as the original crew was now over their time limit. Once we were airborne, the flight was smooth and the newly cobbled together crew was nice. Zero mention or promise of reparations for the massive delay. AGAIN, DO NOT FLY AVIANCA IF YOU HAVE ANYWHERE YOU ACTUALLY WANT TO GO!"
Contra: "Kayak scheduled my flights too close together, with airlines that wouldn’t handle my checked baggage. When my first flight was late, I missed my connection and had to buy a new ticket, as the airline couldn’t or wouldn’t change my itinerary. As I was in a foreign country without a phone or computer and with very limited time to fix the problem, I just had to buy a new ticket."
Pro: "On time. Was able to sleep through much of what was likely an annoying flight because there was no personal entertainment--the tiny screens overhead would have been impossible to see and they were showing a movie that was lame. It seemed anachronistic."
Contra: "At the Lima gate they made each passenger open their carryon and submit to a secondary inspection to confiscate all water we bought past security. No warning was given about this. I had paid airport prices for water to bring onto the plane and then had to surrender it at the gate. Of course in economy class they will not give you water or attention until you are at cruising altitude. More than one flight attendant did not smile and one was actually rude in spite of my attempts to be kind and smile. Except for one friendly person at check-in kiosk, bad service overall. They do not have personal entertainment systems, and it was like going back in time with the tiny screens you cannot see, playing a movie you either watch it or not."
Pro: "The cost"
Contra: "The fact that it was and appears to still be... Incredibly difficult to get ahold of airline for some form of compensation or credit for the flight I missed... I had made the attempt periodically since and it had still been without any luck."
Contra: "longer hours due to the 2 stops"
Pro: "Largely unremarkable flight out of LIM."
Contra: "B767-300 used for LIM-MIA was exceptionally old with overhead monitors for inflight entertainment. Headphones not given until 20+ minutes into the only movie (the rest of the programming was stupid TV shows/profiles)."
Pro: "Ability to check in the carry on"
Contra: "Seats very uncomfortable, entertainment with few choices"
Contra: "The entertainment screens did not work in my seat and my wife's seat."
Pro: "air flight attendants were really great! As well as suitcase handle, it arrived on destination after all scales, awesome"
Contra: "space was small in economic class"
Pro: "The crew were friendly and helpful."
Contra: "The plane was incredibly old and outdated. There were no plugs for power/charging, there were a few tiny screens scattered around for one movie as entertainment. It was so uncomfortable to not have individual screens for entertainment. The food was awful. I would not want to take this flight again."
Pro: "On time. Crew was nice, too"
Contra: "This flight was operated by Avianca, the flight was delayed 2 hours at the beginning, they said they will give as a voucher for food while we wait, when I went to the counter they said they don't give anything for a 2 hours delay. Then the flight was delayed a 1/2 hour extra, it was not even announced and we ended up boarding at 12:15am from a flight that was supposed to leave at 9:35pm, then the plane was waiting for 1/2 hour before we went abroad and I ended up arriving at 2am to my destination when I was supposed to arrive at 10:45pm, this was the worst fight experience and we didn't even got an apology for the inconvenience."
Pro: "Todo bien"
Contra: "Crew not that friendly towards everyone."
Pro: "Las aeromosas muy amables y profesionales."
Contra: "Los asientos incómodos que no funcionaban el cambio de posición. El pago de sobrepeso escandalozo; por 10 Libras $160 más extra fees...."
Contra: "a little delay in the departure connection flight ."
Pro: "Nothing... did not end up taking the flight as when we got to the airport to check in they told us that they overbooked and we had to take a flight the next morning. They did offer to put us up in a hotel and pay for the taxi to and from but we were not pleased. We needed to get to our destination that night so we had to buy tickets on another airline."
Contra: "See above."
Pro: "It was on time & staff were pleasant & effective"
Pro: "Nothing, worse customer service also"
Contra: "Everything, we lost our connections, they didn't help us out with our next flight"
Contra: "I had problems with my reservation. Somehow my last name was typed wrong on the sistem and they couldn't fixed it at the moment i was doing my check in. I had to purchased another ticket otherwise i was going to missed my flight. Very disappointed with that airline. It was my second time traveling with them and definitely my last one."
Contra: "Our 10:40AM flight got cancelled. We had to wait in line until 1AM with regular check-ins to rebook for 8:40AM. When we made it to the airport again after limited sleep, that flight also got cancelled. We bought a ticket with LATAM which was a breeze. Throughout the following week, we tried calling them numerous times to have them tell us we had to loose yet more time by having to go to their Cusco office... but they couldn't resolve the issue either. We had to escalate this over the phone from their office so they would issue us a flight back to Lima at no charge to us. Now, I can only hope that they will honor this ticket but I'm not expecting much."
Pro: "Solo que a la 1:10pm le comunique al sobrecargo del vuelo Avianca #928 Lima _ salvador 1010 1: 20 pm hora local me di cuenta que se quedo el anillo de matrimonio en el paso de migración en la bandeja, el sobrecargo me di una instrucción que debía hablar con el encargado del Salvador la Srta Geaninia Gomez indica que como no es pérdida dentro del avión no se hacen responsables, lo que no estoy de acuerdo que me digan eso ya que es trayecto del vuelo que estaba realizando voy a tomar medidas para presentar un reclamo ya que es un valor sentimental ya que ni me dejaron ir a ver estando casi 40 minutos y sentí que no me ayudaron por los menos con una llamada en el departamento."
Contra: "i didnt like the food tasted like it was in a fridge forever"
Contra: "Great app, sometime it still miss a flight, suggust to provide a display sorting options, such as stops, times etc"
Pro: "Small snack and drink included. Free checked bags."
Contra: "Very few drink choices. Flight was cancelled mid-air, so we were returned from the air above Cusco to the Lima airport where there were no other flights departing that evening and no compensation for the inconvencience (no hostel voucher, no upgraded tickets on our next flight, etc). Many people ended up missing their long-planned trip to Machu Picchu as the earliest Avianca could get anyone to Cusco was 11:00 the following morning. The staff was unhelpful, and the lines were incredibly long (about 3 hours). Funnily enough, we were supposed to be on an earlier flight, but due to the length of their check in line, we waited over a half hour in line and when we arrived at the desk 56 minutes before our flight, we were unable to check in (since check in stops an hour before the flight). Truly ridiculous. I will definitely think twice before ever booking an Avianca flight in the future."
Pro: "Top notch airline - staff is personable & comfortable seating"
Pro: "The comfort and ease were perfect and they were very helpful and accommodating with my bringing my guitar on board. The food was fairly mediocre in business class although the croissant was good. The stewardess who waited on business class was a bit unfriendly but her service was fine I would definitely fly with avianca again. Overall I had a very good experience."
Pro: "all the experience"
Pro: "I had to fly at 11:19pm I had a delay flight leaving at 2:00am . The flight was change from Lima to Miami and from Miami to Chicago not to Dallas"
Contra: "I paid for an upgrade to Business and my seat would not recline. Spent the whole 6 hours in one position."
Contra: "At the last minutes was told to go to seat next to the bathroom coz the airline made a mistake and have my seat to the other person. So unprofessional and disappointing."
Pro: "Everything was ok."
Contra: "I STRONGLY dislike how the airline acts as if they are the immigration and they demanded that I buy a very expensive plane ticket to show that I would be leaving Argentina within 3 months. There are so many expats in Buenos Aires and they all buy tickets in Argentina to go to Uruguay within 3 months. Upon showing the immigration of Argentina my USA passport at the entry, they have NEVER asked me for any kind of proof that I would be leaving within 3 months. At first I started to purchase a ticket to Uruguay by boat and the attendant even asked me the website of the boat because she told me that these problems come up all the time for expats going to Argentina for longer than 3 months. You are ONLY AN AIRLINE. YOU ARE NOT THE IMMIGRATION OF ARGENTINA. Having this said, I never plan to fly Avianca again."
Pro: "They got us seats on a Latam flight later in the day."
Contra: "I don't like being bumped from a flight when you have e-tix in hand from a month previous purchase for three travelers."
Pro: "A short flight, so quite comfortable"
Contra: "Not on time, no entertainment system, little space"
Contra: "Me cambiaron de asiento arbitrariamente, yo hice check in 24 horas antes para escoger los asientos que me acomodaban a mí y mi acompañante de 12 años ( los primeros) y resulta que por un cambio de avión me dieron los últimos al lado del baño. Lo que fue horrible, el olor, los pasajeros haciendo fila al lado de mi asiento todo el tiempo, sin poder descansar o estar tranquila. Comprendo que pueden haber descompuestos en el avión y cambiarlo por otro pero al menos al re asignar asientos deberían ver los lugares iniciales que tenía cada uno y no dejar a quienes habían solicitado con anticipación los primeros en el último, literalmente en los últimos puestos. Además la comida es bastante mala."
Pro: "Crew Service"
Contra: "Lack of other entertainment options"
Contra: "Movies broken has to change seat"
Pro: "Entrtainment and food."
Contra: "Crew service and attention very poor. Terrible experience with flight reconnection for me and my group of 5 people. Had to wait 5 hours for the crew to confirm ticketing, w.e were lied to and watched how others got preference before us. Crew gave us inconsistent explanations and had no knowledge of how to solve the problem."
Pro: "the plane is big and confortable"
Pro: "Scenery is awesome: various mountains, including snowy peaks, up close. Great views of Lima and Cusco from high above."
Contra: "Flight was delayed by an hour, but surprisingly made a good time, just slightly late in Cusco."