Fine Emirates service, everything you'd expect. Good food and drink, good service, good entertainment. Not the worst seats, for economy class. Only real problem was the lack of mask enforcement. Probably about 5% of passengers didn't bother, and the crew didn't do anything to ask them.
Contra: "All good"
Pro: "Crew was very good and helped whenever it was needed"
Pro: "The crew was amazing"
Contra: "Nothing, absolutely loved it"
Contra: "It was cold and the blankets got collected 45 minutes before arriving. Well, we had to wait 30 more minutes to get to a gate and I was freezing!"
Pro: "The Cabin Crew is pleasant when you are boarding the plane"
Contra: "If you sit towards the back of the plane, you risk not being served at all due to the short flight. If you are served, you get 10 minutes to eat before they have to pick up the trays."
Contra: "The boarding could have been better."
Pro: "-Good legroom -Good seat width -Good recline -OK food -OK lavatory"
Contra: "-Outdated entertainment system -Seat was not very comfortable when compared to other airlines -Could not connect to Wi-Fi due to unintuitiveness -Skysurfers uneligible to connect to Wi-Fi despite being Silver and higher"
Pro: "Almost everything"
Contra: "The food choice"
Pro: "ICE is amazing, excellent food also in economy, comfortable seats."
Contra: "If you sit on the double seats in the back you have to wait a lot to get off the plane."
Pro: "The seats with enough legs room"
Contra: "It was so difficult to find the restrooms. There were few of them in a big airport that made a long line and difficult for kids"
Pro: "Obviously Biz Class is a great proposition for a flight of this length and once again the experience was a good one. Staff are always friendly and very attentive."
Contra: "We are not big eaters but when you leave at 10am then a lunch and breakfast is a bit of a stretch and even with light snack options we found ourselves hungry. Breakfast was not too flash"
Pro: "Comfortable overall, not much turbulance"
Contra: "I don't need to be forced to look at advertisement of Dubai airport and then Dubai itself right before landing, when I have 10 minutes of movie left"
Pro: "Smooth flight"
Contra: "The food"
Pro: "Need a little more leg room. Staff made sure the toilets were clean."
Contra: "No footrest."
Pro: "Staff is very good. Always smile on face."
Pro: "Excellent new plane good food friendly staff excellent entertainment"
Contra: "Staff not bring drinks regularly enough"
Contra: "service, staff. had night mare"
Pro: "Loved every moment!"
Pro: "Crew is amazing. friendly. Professional. Food is great. Comfortable seating."
Contra: "Inflight entertainment is a little stale. More recent movies would be great."
Contra: "Emirates flight took me and my mom to Milan(Italy) on issued Dubai Boarding pass."
Pro: "Great staff from checkin to service On board"
Contra: "Food - wine poor too"
Contra: "Not a single thing. Emirates is terrific!"
Pro: "Food was better than Iberia or Delta. Staff greeting friendly."
Contra: "Asked for wine - never came back. No reply. Nothing. Asked for water an hour later - never got water. Asked later in flight, got nasty reply: "Not my job to satisfy coach customers.""
Pro: "I liked watching movies and drinking wine and the food was decent."
Contra: "We took off over an hour late with no communication as to why we were sitting on the runway. Most of the crew seemed annoyed and short with everyone."
Pro: "You have an outstanding staff: friendly, accommodating, and professional. Clean and comfortable planes."
Pro: "First time flying in double decker plon"
Contra: "I would have been happy to receive points for travel on star alliance"
Pro: "I flew business class and they do an exceptional job of making you comfortable. Great seats that allow you to completely lie down and an attentive staff."
Contra: "The entertainment was surprisingly uninteresting during this trip. Previously it's been better. The food options were also not as good, but the food was a notch above most other airlines so can't complain too much."
Pro: "I love the wide variety of beverages. I also enjoyed how many times they passed through the cabin to offer us drinks."
Contra: "I have been on the newer planes and the TV functionality is great. However, the older versions have poor quality TVs with horrible functionality. The touch screen does not respond to your finger and sometimes you can't even get the remote to work. They definitely need to update the technology on all planes."
Pro: "The crew was bery rude and not helpful at all. Worst airline we have ever used"
Pro: "Liked the entertainment."
Contra: "Some of the crew members were rough. Bashing the passengers and missing the courteous approach. No snacks available in the kitchen between meals on the long 14 hours flight segment."
Pro: "First class service in economy."
Contra: "The head phone jacks in the arm rests need to. E replaced. I had to frequently jiggle it to get good sound."
Pro: "A380 is really comfortable even in economy and choice for entertainment is great"
Contra: "Crew are great during standard service runs such as meal / drinks but outside of assigned duties trying to get their attention is almost impossible as the are busy chatting. Pressed the cabin crew call button and took over 15 mins for someone to respond (and only after I caught someone's attention walking past - for the second time, the first person took my request then never reappeared). This despite at least 8 crew members walking past me."
Pro: "Pretty spacious for economy, clean, well-lit, easy to navigate. I really liked the windows in the cabin on this flight compared to other planes. Crew was kind. Easy to use entertainment and movies. The temperature was moderate, which means very comfortable with the blankets that were provided."
Contra: "Ordered vegetarian meal, was served vegan meal with margarine. I specifically stated that dairy was ok, and the vegan meal was not good. Boarding was a bit of a disaster, unclear and hoards of people blocking aisles and visibility. We also got in late which is very problematic."
Pro: "Crew v good"
Contra: "Food .. Fish undercooked ... Aircraft bit dated"
Pro: "Boarding announcements somewhat vague - not repeated often enough"
Pro: "Nice new plane. Efficient and punctual boarding and baggage service. Staff was so friendly and attentive."
Contra: "The crew wasn't very responsive"
Pro: "They got us there safely"
Contra: "We did not get the seating booked online The room in the terminal at the boarding gate was extremely small and inadequate. It created much anxiety and discomfort among the passengers. Some were disgruntled."
Pro: "Food and staff's courtesy."
Contra: "Lot of rush at transit point."
Pro: "I like the food"
Contra: "I don't like the rule of luggage"
Great flight. It would be great to get small things like salt pepper and a cube of butter( when bread is provided) with the meal.
The flight was great. As far as the food is concerned it would be great to get little things like salt, pepper a small cube of butter (when bread is provided) with the meal.
Everything was good but they need to improve on time
Better food & beverage required
on Oct. 16, 2016, I flew ACC to DOH on QR1424 with my Dad who is 81. Ryan Mostafa and her crew were EXCELLENT, such great accommodating service, such amazing hospitality that from now on I will always fly Qatar when possible!
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Pro: "I like the service in the flight"
Contra: "Connection to other airlines and at different terminals with taking luggage around was horrible with all flights cancellations"
Pro: "Everything was great, as the flight wasn't full, so we could relax"
Contra: "Delayed by 1 hout"
Contra: "Excellent service !!!"
Contra: "Lights did not work, so diner was guessing whats was in the tray"
Pro: "The flight attendants were fantastic. They paid attention to every detail and anticipated requests. Always had a smile on their faces."
Contra: "The service and the aircraft with QSuites were superb."
Pro: "It is so far a cut above the American carriers. There’s no way to compare them, because Qatar Airways is so far superior. The seats are far more comfortable and larger, the amount of legroom is far superior, you have much more personal space, and the craft is cleaner. Flight Attendants are fantastic! They provide excellent personal care, and are there for everything. They are supremely polite and courteous, and bring things in mediately. Very often anticipating your needs. This is what flying used to be like on United and American. But those people have completely forgotten what service is. Qatar is a 5 star airline. United and American, to my view, are 2 star at best."
Pro: "So many movies to spend flight time with great crew"
Contra: "There are couple things. First of all, it was cold almost for everyone: everyone used a blanket, and some people asked for a second blanket. Secondly, I think that if this airline became the best airline in 2017, staff should care about their passengers’ stuff more than they do, so backpacks or suitcases don't lose parts or get crushed during flights. When I got my backpack back, I thought that someone had used it to play football. My backpack had lost some parts, and some pieces of it were torn!"
Pro: "Crew was very friendly"
Pro: "Good leg space, friendly crew, excellent plane."
Contra: "This is for ALL airlines: It takes so long to get off the plane!"
Pro: "Older plane Older entertainment system"
Contra: "Older plane Older entertainment system"
Pro: "All good thank you + food and crew and entertainment"
Contra: "All good thanks"
Contra: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Contra: "Service is always bad. This time from bag, all electronics have been stolen. It is 200$ worth things have been missing from my baggage."
Pro: "Good movies, Comfortable seats"
Contra: "Food could be better."
Pro: "For the most part the crew were very helpful."
Contra: "Food quality and quantity."
Pro: "Did not provide hotel even in a 10 hours lay over. The security personel does not know how to behave with passengers."
Pro: "Overall services"
Contra: "Checking in was very lengthy and boring. More check in counters could ease the situation."
Pro: "Generally courteous in-flight staff"
Contra: "Checking in, they asked for certain number of miles to upgrade. I offered it. Then at the last minute they came and said their system didn't accept American moles. For a daily if their system, they denied service to passenger. This is the second time with them. Last time when another airline missed connection and this time a ticket that I purchased. Doubt if I would, again."
Pro: "Everyone at Qatar Airlines is amazing. The service and inflight accommodations are great, and they are always looking for how to make your travel more comfortable. I highly recommend!"
Contra: "It would be nice to have socks to put on for when I want to take my shoes off."
Pro: "crew servious and food quality."
Contra: "not so many Hollywood movie choices."
Pro: "The friendly hosting of the crew and the clean and tidy of everything the food was delicious hot and cean"
Contra: "The alcoholic drinks on the craft had to be banned for sack of God"
Pro: "Thank you to wonderful hard working Crew."
Contra: "I am a lacto ovo vegitarian. The meal was just vegitarian. I would have like to have an ice cream or a piece of cake."
Contra: "The flight from Sao Paulo to Doha was canceled which delayed our travel by 24 hrs. With the baggage being mis-labeled from Rio we almost lost our bags. the crew was not communicative and the entire experience terribly stressful."
Pro: "Very kind & friendly crew. Boarding was smooth & flight was comfortable. Food was good considering it's airline food."
Pro: "Good, attentive service by the crew."
Contra: "The electronics ban on US-bound flights was handled poorly in Doha, resulting in multiple passes through the security check for many passengers, including two in my party. It left a bad impression that lingered, unfortunately."
Pro: "Crew helped with my bags."
Contra: "Lack of film choice"
Pro: "it was nice on the plane the guests were professional"
Contra: "before boarding the officials lacked professionalism"
Contra: "The Qatar stuff at Nairobi airport was very rude when I tried to ask for their help. She was extremely inpatient and showed us angry face. Totally disappointed and not expected from an airline claimed to be one of the best."
Pro: "Seats in Business Class are heaven. You get quality rest. Very spacious. Food is good but should have option of healthy sides (steam or sauteed vegetables dor example). On board crew very helpful and polite with a minor exception"
Contra: "Food is good but should have option of healthy sides (steam or sauteed vegetables dor example). Too much potato. One flight attendant with an attitude can affect overall experience. Not sure if because of inexperience or just the wrong way to approach customers. I could tell this person was struggling trying to be genuinely nice. Complicated process to upgrade from economy to business"
Contra: "It was all good"
Pro: "Good service from cabin crew"
Contra: "Seat is quite small compared to other flight"
Pro: "Love it. Newer airplane; state of the art high-tech."
Pro: "Crew was friendly."
Contra: "Catering not up-to the standard. Ran out of food. Seats too congested"
Pro: "I liked everything about the flight and the service was great!"
Contra: "The boarding was not handled properly. There was a 40 mins delay, keeping in mind it was never mentioned on the screens. When seeking guidance from crew members about the flight's boarding different answers were given at different time. First it was no delay, just the plane getting closer to the gate, later followed by a 10 mins wait that later became over 30 mins. Once we finally made it on the flight, when requesting a beverage the only option given is water or orange juice and if you have any dietary restrictions (even when providing said information to the airline) you will remain without food on the shorter flights."
Pro: "One of the best flights in the past 5 years! 5 gold star service!"
Contra: "Wonderful friendly and helpful crew and check in staff. Excellent food and service. On time departure and arrival. Help with bags during the check in process."
Contra: "The seats are terrible."
Pro: "On time, good crew, easy connection."
Contra: "Hard and tight seats for such long night flight."
Pro: "The crew was amazing, the entertainment system needs more content, the food could use more variety. I would definitely travel with them again."
Pro: "Good staff and service"
Contra: "Require more leg room"
Great travel experience On time Excellent crew Good food Good movies selection Smooth flight
The space between chairs in economy class is so tight
Pro: "Staff, not fully booked, lots of food and snacks"
Contra: "Rushing from one terminal to another because the flights were too close together for my itinerary"
Pro: "Liked the time of the flight."
Contra: "It left late."
Contra: "Crew was rude to passengers. One passenger asked for extra bread and crew arrogantly commented , we dont give but ok take one."
Pro: "I was in business class and it was great. The staff the food and the seats were awesome."
Contra: "I booked through Kayak and when I arrived at the airport Swiss air had no seat available for me. I was forced to upgrade to ensure a seat."
Contra: "Actually making the flight"
Contra: "Terribly uncomfortable seat."
Contra: "Delayed flight."
Pro: "Crew Was very friendly , smiley, and welcoming."
Contra: "Movie selection could have been better, but was ok."
Pro: "The food was great. The service is excellent. Swiss Air gets an A+."
Pro: "I liked how nice the crew was."
Contra: "I didn’t like how check in took a very long time. And they made me check in my carry on when it fit the restrictions and the overhead bins on board were not full."
Pro: "The food and service."
Pro: "Flight share with another airline so we couldn’t book our seats in advance."
Contra: "Space is cramped. Very professional and courteous crew."
Pro: "The crew was very helpful & friendly"
Contra: "The a/c or fans were on too high"
Contra: "The flat bed is narrow and VERY hard."
Pro: "upgrade to business class"
Contra: "the flight was delayed, so I have arrivede later and was told that I should have been there for the original time..."
Pro: "Food was actually really good."
Contra: "Please let families with small children board early. This is the first flight I remember where I and other families with small children had to board with everyone else, and it's stressful for all involved."
Pro: "It reminds me of school dinners"
Contra: "Bland, over cooked No thought into the presentation or flavour"
Pro: "Good clean service that Swiss is known for."
Contra: "There’s never overhead space for carryon. Ever since they went to lift, I have had to put my luggage in a row near the rear, making me wait until the plane almost complete Disembarks before able to get the bag."
Pro: "Stewards are very kind and friendly unlike those in US flights."
Contra: "Our flight was delayed 25 minutes leaving Rome."
Pro: "The flight attendants were extremely polite . Great service i love my accommodation in Business class . Very clean , punctual, comfortable, up dates by pilot frequently. Over all a hard work TEAM of Flight Attendants. Thank You to all of them."
Pro: "very professional crew, clean cabin, interesting choice of documentaries"
Contra: "it would have been nice to see a hostess walk through with water every hour, of so why is there no world news in your tv selection?"
Pro: "Flight attendants where very nice and attentive. Good choice of movies and shows for adults and kids. I usually don't eat airplane food but it looked fresh and my kids enjoyed the breakfast very much with fresh baked bread and croissant. My flight was delayed by one hour but it was a problem caused by the airport not the airline. I still made my connection and I received my suitcaises right away."
Contra: "Boarding was a little chaotic"
Pro: "The plane was clean, on time, and the staff were professional and friendly."
Contra: "I opted for the pasta dinner and it was bland and mushy. Salad was boring iceberg lettuce."
Contra: "Couldn't change seats online after reserving them online in advance. Headsets use proprietary connector and plug had to be held in place to get both ears to function"
Pro: "Snack offered was tasty"
Contra: "No USB charger in seat"
Pro: "Everything!! This airline is a huge breath of fresh (old?) air. It reminded me of how air travel used to be. No baggage charge - we only checked one bag. There was plenty of great food and drink - alcoholic drinks were free. We will definitely look to use SwissAir whenever possible."
Pro: "Service and snacks are great considering really short flight"
Pro: "entertainment selection"
Contra: "upgrade entertainment system, needs touch screen and screen wouldn't turn off completely. leg room and space under seat"
Pro: "Everything except the earphones was great"
Contra: "The earphones are bad and connector is 2 pins, so couldn't use mine."
Pro: "Crew was amazing. So patient and accommodating, even when passengers were a bit impatient. Cabin was clean, and it was good to have blankets and pillow on a long flight."
Contra: "Boarding was a bit chaotic. Food was okay but not substantial. Comfort was terrible in my seat - for some reason I had a seat with a metal box underneath so I could not stretch my legs. And the fellow next to me, in the middle, was over 6 feet and was VERY uncomfortable, even though he had legroom. There were good options for entertainment, but it was unreliable and had to be restarted once. Also, the screen was terrible quality and I could not see no matter how I adjust the screen angle or the light."
Pro: "fast, all good"
Contra: "When I booked the flight I thought it was El Al so I did not order kosher food (as all El Al food is kosher). I only found out later that it was Swiss Air and I was unable to get a kosher meal."
Pro: "Modern air planes, plenty of leg room, comfortable seats, good service, USB outlet"
Contra: "Food wasn't so good, I ordered a Vegan meal and got the Vegetarian one"
Contra: "The seat was horrible and had no cushioning. Left . Worn out and non manintained seating systems . Had body pain"
Pro: "The crew on Swiss Air is very welcoming. The food was pretty good and there was frequent beverage service, so you don't get dehydrated like on other airlines."
Contra: "The seats decline fairly far back into the next seat. As a result, some of the passengers got agitated if they do not go with the flow and decline like dominoes. Both legs of the flight we had the people seated behind us kicking and shoving our seats. One gentleman was kicking my seat for a couple hours and made a scene on the outgoing flight. The stewardess addressed the gentleman and explained that I had to decline my seat because the seat in front of me was declined. My knees were jammed into the seat in front of me, so every time the gentleman kicked me, it not only hurt my back, but my knees. The couple behind us on the return flight jumped the line to get onto the flight, kept kicking our seats and then pretended they did not understand when we asked that they stop. I think the pilot should address the issue upfront so this toddler like behavior does not go on. I am not sure if it is common behavior, but not something I have experienced on an American carrier."
Pro: "Best entertainment package of Movies/TV/Food available on commercial airlines."
Pro: "It was a very short flight. Thankfully very short."
Contra: "I paid extra for extra leg room and there seemed to be no difference in leg room between business class and economy class."
Pro: "Got upgraded to business class and had the best flight of my life!"
Contra: "Terrible service. Crew was unfriendly and unhelpful. There seems to be an element of arrogance when flying with this airlines."
Pro: "Aircraft was clean and spacious with ample leg room."
Contra: "Food was mediocre. Timing of delivery could have been better balanced."
Pro: "The crew on my flight were the best crew I have ever had in the past ten years. They handled a conflict of a difficult passenger that was sitting in my seat instead of her assigned seat with the utmost professionalism. They were very kind overall."
Pro: "Plane as always clean, perfectly maintained and of decent comfort. Crew as always very friendly and very professional."
Contra: "Both my flight to Barcelona as well as my return flight were delayed significantly. And there was a delay on 3 out of my last four trips to Barcelona."
On time, very smooth check in at Istanbul Airport.
Very efficient. Crew was a little ocd but otherwise very friendly abs helpful
The restaurant in the business lounge should work 24/7
We had 1h delay. We waited in the place for the whole time.
Pro: "The crew was polite but did not enforce social distancing when boarding. Disembarkation was chaos with everyone pushing to get off the plane."
Contra: "Calling people to board by rows would have made it less chaotic. Disembarkation was a dangerous disorganized mess."
Pro: "My sleep"
Pro: "Both friendly and professional"
Contra: "All is perfect! They couldn’t be better"
Pro: "Short, sweet, and yummy! Short trip, sweet experience with their staff and boarding process, and yummy snacks."
Contra: "Food and service"
Contra: "Personal and service were grea!"
Pro: "Cozy big leather seats in Business Class, excellent breakfast and good service overall. Turkish Airlines continued to amaze me."
Contra: "Boarding by bus - not my favorite way of getting on a plane. Probably not the airlines's fault."
Contra: "the wait for 9 hours at the airport is horrible with the airport being bad and no place to relax"
Pro: "Food, service, flight comfort"
Contra: "Seat selection got messed up and crew helped put us back together as a family."
Contra: "Movies are not very new, i was asked to clear security again at istanbul gate after going to bathroom but i guess that makes me feel safe even though was inconvenient"
Pro: "The Airbus is such an extremely "customer oriented' airplane."
Pro: "i like because can interline from qatar airways and baggage through as well. so i do not need to check in again."
Pro: "the flight attendants were more present and even spoke English."
Pro: "As always Turkish Airlines has exceptional service"
Pro: "Crew accepted to move our seats for emergency leave zone where there is more space for legs"
Contra: "Turkish airline has decreased space between seats for a non acceptable distance... you guys need to rethink it!"
Pro: "Airplane crew was amazingly friendly and helpful"
Contra: "The customer service in Istanbul airport (for Turkish Airlines) did not speak or understand English at all. She could not give us any helpful information of our flight"
Pro: "The movie options and quality of the screens was excellent. That's what got us through the flight."
Contra: "The food was horrible and served at odd times. The people around us smelled really bad so we had a rough time. I know it's pout of the airlines control but it really made the whole flight difficult."
Pro: "Boarding process started early and was efficient. Short flight so not much to say."
Contra: "We seemed to arrive late even though the boarding started early. Last call was displayed on the monitors 40 min before the flight took off which seemed excessive to me. And in spite of this we still didn’t arrive on time."
Pro: "Overall the plane was very comfortable."
Contra: "Waited on the plane to takeoff for an extra hour without explanation."
Contra: "They are telling me because I booked with Kayak through PriceLine or vice versa they will not give me any hotel for my 14 hours lay over."
Pro: "I d like everything the service all the crew was very helpful an Cain"
Contra: "Yes I will recommend Turkish airline"
Pro: "We didn't crash"
Contra: "Took too long. Build a transporter soon"
Pro: "The staff!"
Contra: "The turbulence lol"
Pro: "Entertainment was excellent- choice of movies, music and ground cameras,"
Contra: "Food was average; no snacks or snack service which made for a long time between meals on a 12 hour flight. The flight purchased was from Venice to Houston with a connection in Istanbul. The required passport recheck and gate location at opposite ends of the terminal made this a mad dash to catch the flight. It was too little time for comfort."
Pro: "Food good movie selections and Nice staff"
Pro: "Timing of the flight."
Contra: "I have used this same flight 6 times and only the first time was good. The others were getting bad every time. The service is very poor. The food is not good. You can not say you are out of pasta when you said you will serv it. Flight attendants really are not friendly."
Pro: "Great entertainment, headphones, booze and food"
Pro: "Again, the crew was very young and greeting everyone with a smile, very accomodating. Loved the snack (Delta take notes). Time passed fast."
Pro: "i like the reception"
Contra: "i like how the crew welcome me.i all so like the food"
Pro: "We arrived at the desk and no staff or customers were there. Turns out they don't fly on Thursdays. What? So we rebooked and will fly out tonight. Overall, a huge inconvenience for my family waiting for us overseas. Plus we had to book a place to stay in Miami for the next 24 hours. Whew!"
Contra: "The layover was too long."
Pro: "Free wifi for business class HD movies + good quality DENON headseat"
Contra: "Terrible foods taste Zero hospitality crews Lack of food and deink service during 13hour flight"
Pro: "Short but comfortable and pleasant flight."
Contra: "the delay in the departure"
Contra: "Service is very bad"
Pro: "I got a little bit sick on plane and the crew was super helpful and supportive."
Contra: "Tbilisi-Barcelona flight was okay but 5 days earlier I took the same flight from Barcelona to Tbilisi where they changed my flight time and nobody let me know!! I didn't receive any information about it and so I had to spend 6 hours at the Barcelona airport!"
Pro: "The best flight ever!"
Contra: "TV did not work. Crew said there are a lot of broken TVs and there is nothing they can do."
Pro: "Love this airline!!"
Pro: "Everything from above and the fact that my bags got home untouched and on time. It would have been a disaster to have to drive back to Bucharest to pick them up at the later time like it happened with other airlines."
Contra: "Nothing at all"
Contra: "Need more vegetarian options"
Pro: "Good food. Flight was on time."
Contra: "Seat in front on me was broken. Reclined further than the rest on the seats, which limited the room I had."
Pro: "The food was delicious. I have never had better airplane food. The movies were super new and interesting. I did not have time in the 11 hours of flying to watch all the movies I wanted to. The flight was also incredibly smooth."
Contra: "There were a few small things that could have been better (Which I'll mention), but the worst thing about the flight was the airport. Ataturk Airport is a mess. After the attempted coup, they really upped security, forcing all international flights to go through a second security screening after transferring from another airport. It's understandable but the line moved at a molasses-like speed when I had only 25 minutes to make my connecting flight. The security personnel were rude, as well. Also, when I went to make my connecting gate in Cairo, there was no one at the gate after the required boarding time (Because security had held us up), forcing some of us to board the plane without having anyone to show us onto the plane (Very scary). The flight boarding was chaotic, and no announcements were made about what we were supposed to do. Besides the lack of boarding gates, the only other serious complaint I had against Turkish Airlines (Because it really was great overall) was that the pilots and flight attendants were very hard to understand. I have taught ESL for the past 5 years, and I still had a hard time as an American understanding their English. Also, they frequently didn't understand or misunderstood questions that I would ask them. I've never had a hard time understanding flight attendants on an international flight, but I only understood about 20% of what anyone said over the loud speaker in the plane. And it's nice to be able to understand when the pilot says, "We are experiencing some turbulence and would like everyone to buckle their seatbelts until it passes." Two small things remain: 1. The bathroom trash cans were full on every flight (A small thing but makes everything feel "trashy"). 2. The flight attendants seemed unhappy, and they definitely seemed unhappy to be serving us. I can only assume they are that way because they aren't treated particularly well by their bosses."
Pro: "I liked the service and the food."
Contra: "It could have been on time flight."
I flew Tourist priority, it was great. The Indian vegetarian food was delicious.
Contra: "It was full, Ben if Lufthansa said on their website that they keep physical distance for passangers! Liars!"
Pro: "Amazing crew and service."
Contra: "Seat space extremely low for tall person."
Contra: "The bathrooms really needed more care in this trip, VERY different from my trip to Brazil."
Contra: "Lufthansa lost my luggage. Still waiting in my hotel."
Contra: "Flight was delayed"
Pro: "Smooth flight. Fairly good meals. Friendly crew."
Pro: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Contra: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."
Contra: "I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers."
Pro: "This was my first experience flying with Lufthansa airlines and the experience was outstanding from start to finish! This is what flying should be like! Other airlines should do what they do!"
Contra: "getting fine from DC to Munchen and Munchen to Bucharest, 7 h delayed but we get to Romania. - when waiting for the luggages, guess what? Both luggages are missing. -made the complainment, now we are waiting to show up in Romania and to be delivered at home. -went to pick up the rental car, because of the plane delay, they gave our car away. -after trying several companies, we found a car, 3 times more expensive, but we have a car....yeeyy"
Pro: "The flight crew was amazing and the overall experience was great."
Pro: "The food was pretty decent."
Contra: "The seats are uncomfortable and do not recline. The plane was old. No entertainment. For the money look elsewhere."
Pro: "We were greeted by cookies upon entering the flight. I liked this experience. for a 45min flight everything else was as expected."
Contra: "having to climb up 6 stories with carry on luggage isn't fun. Some elderly people were struggling, caused everyone to slow down. I'd have taken the elevator if I had known we had to walk all the way up. Regardless, my expectation of German airports and German engineering is high, but things we take granted in US like escalators are a luxury in Germany and clear directions are missing... on the oncoming flight we had to wait for a door to be unlocked while everyone was stuck in the aisle way and stairs.."
Pro: "Only an hour and a half but perfect service and even a nice meal. Because of the delay there were a lot of questions to the crew but they managed to keep travelers calm and happy."
Contra: "Flight was delayed but that had nothing to with the crew and the service."
Pro: "Cabin was clean"
Contra: "Boarding and airpot staff were horrible: rude, chaotic experience especially in Munich and Frankfurt. Main issue was rude staff... No concept of customer service ."
Pro: "Excellent service during the two hour trip. No complaints whatsoever!"
Contra: "No headrest screens for entertainment but I had my phone and downloaded movies and shoes prior to leaving the US."
Pro: "Everything is good"
Contra: "Food use to be better"
Pro: "W we’re a few minutes late and they waited for us. We truly appreciate their cooperation. 5 strat services."
Pro: "The Staff"
Pro: "Comfortable and clean planes. Flight was on time. Free drink!"
Contra: "Check in with checked baggage required an agent. As with almost every flight in Europe, boarding was chaotic, not following zones, priority or people requiring assistance/gate agents did not enforce the boarding rules."
Pro: "Efficient boarding, friendly crew."
Pro: "Very nice personals, I'm so happy."
Contra: "It seemed llike the boarding was rushed and a bit hectic."
Contra: "Didn't happen yet."
Pro: "Staff was very attentive and friendly. Great service and staff always had a smile on their faces."
Pro: "Entertainment system, food. Crew was great."
Contra: "Delayed boarding and artival to YYZ"
Pro: "N-o entertainment"
Contra: "There is no entertainment so I do not know it should be rates."
Pro: "Very friendly crew, smooth flight ( great pilots)"
Contra: "Food was carb heavy. I wish you would offer more protein and vegetable choices."
Contra: "'Sorry we have chicken no more, so here get this ravioli' in other words no choice for me. No flight information."
Pro: "United airlines a319 was quite shakey felt uncomfortable whereas the Lufthansa connection with the a320 was way better only a bit shakey but felt comfortable and enjoyed the flight."
Contra: "United airlines connection was quite bad. Was 15 min late but didn't really mind it"
Pro: "Everything was good."
Pro: "I fleweconomy. Flight on time. Boarding was quick. Food is so so bordering to poor. On the plus side the portion was small and is good when want to go on diet."
Pro: "The plane was parked away from the gate. We boarded the service bus to get there 20 minutes before departure time. But it took more than 20 minutes while mid way waiting for clearance to leave for the plane. The service bus did not turn on the AC while we waited even though we complained. We were suffocating. There was no entertainment on the plane."
Pro: "flight was on time and the crew was wonderful"
Contra: "Plane was"
Pro: "Everything was amazing Very pleased!"
Contra: "Good choice entertainment but system is slow to respond and crashed on a few occasions"
Pro: "Very comfortable sleep Crew attentive"
Contra: "Food not worth the first class ticket"
Pro: "No ventilation on some terminals toilet economy class."
Pro: "Service was very good."
Contra: "Pasta was so so."
Pro: "I liked how organized the crews are. The flight attendants are driven by efficiency. Things were done quickly like serving drinks and water. Appreciated having the hand towel to wipe the hands before serving the meals."
Contra: "I fly economy class with United and Lufthansa when I travel from the US to Asia or Europe. Lufthansa seats feel narrower. I am only 1.62 meters in height. I felt there was not enough room for a 12+ hour flight (delayed by one hour). The small leg room began to take a toll after 6 hours of flight."
Pro: "The crew was friendlier. the plane was way cleaner than the previous one. The food was more decent."
Contra: "The crew wasn't too willing to help with the carry-on baggage, for example - I kept looking for a while for an available spot to deposit mine."
Contra: "delay on boarding time-problems with the aircraft"
Pro: "Great crew, food was good, smooth flight, enough leg room."