Going to India from Houston flight delay 2.5 hr Tight connection 2 hr at Doha to Chennai. But the crew waited for the US passengers. International flight both ways drinks are restricted / limited. Whiskey they give only one shot. Sour throat and cough little more could have been better. Totally they limit on hot drinks.
I was in Seat 5K, Hand rest wont go down when on Sleep Flat Mode. Door opens slowly after closing. Even crew were surprised. Not cleaned properly. I have pictures of broken handle and old used tissues and covers if wanted.
Seats were old and lanky. Food was bad, we got sick.
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Pro: "Good service in future always Qatar Airlines"
Contra: "Qatar Airways could improve food selection for business class."
Pro: "Attentive and friendly crew, leg room"
Contra: "Need to serve better food in economy. There is a little more legroom in economy compared to other airlines, however, the seats are tight. They are not wide enough. Need better movie selection."
Contra: "Too hot in the plane - was far too hot. too late the drink...after I eaten."
Pro: "On time departure and arrival. Hard working crew members."
Contra: "No slippers for long flights."
Contra: "maybe they can offer more snacks on the plain"
Pro: "Boarding was efficient. Staff were polite and helpful."
Contra: "Food was okay, seats were less so. Not enough leg room."
Pro: "The hospitable from the crew, the food was great, but i miss my separate connection flight, eventhough i was on time to board, they boarding desk told me my bag is behind, so they could not let me fly. I bought another ticket for my connection flight."
Contra: "Becouse of flight delays, travelers have to make sure they booked their ticket having enough time to thier connection ."
Pro: "Service and entertainment."
Pro: "Excellent Service and most friendly staff"
Contra: "Nothing was bad. But the food taste can be better"
Contra: "Nicmze clean aircraft with goods legal room in economy"
Pro: "Service, crew, food"
Contra: "Seats are small"
Pro: "Everything very smooth. Staff delightful and always helpful!"
Pro: "Video on Demand at each seat in coach. Friendly staff. Also patient staff, what with the languages they have to cover with each flight. The airline goes everywhere so it’s impossible to say what anyone will be speaking."
Pro: "Flight was on time"
Contra: "Small single aisle plane No wifi, no power ports, no individual screens Qatar is great about serving water but not other drinks -- I bought drinks inside security but there was another round of security at the gate -- they confiscated all of the drinks I bought"
Pro: "Excellent customer service, from the check in process, to boarding, to flying 21 hours from Boston to Phuket with infant- we couldn’t have asked for a better experience! Everyone was so accommodating and helpful as we traveled with our 7 month old a lot g distance."
Pro: "Seats were comfortable, they were aware of alternative meal requests, professional, comfortable temperature"
Contra: "When dropping my bag at check in counter, the employee at the counter asked, somewhat intrusively, what the extra fee I paid was for. When I told her it was for the Al Mourjan lounge in Doha, her facial response and attitude came across as judgemental, and was not appropriate"
Pro: "the attention in general for me was excellent."
Contra: "may be the fact that it was the same kind of food in both of the flights I had, is not that it was bad just in my opinion they should have more option, especially for south american people, thank you"
Contra: "Food was awful and two out of four family members have been sick. One on each flight"
Contra: "There's not food which was on menu I did not eat"
Pro: "Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good."
Pro: "Great crew members. Very friendly and helpful. Qatar Airways is great about providing pillows, blankets, ear plugs and eye masks. Really good food as well."
Contra: "The seats were very close together. With the tray folded out it was right against me without being extended. Leg room was cramped."
Pro: "I was really impressed by how nice caring and wonderful were the flight attendants!!! Excellent service!!! Great food!!!"
Pro: "Comfort of the seat/bed"
Pro: "The airline stewardesses were Fabulous! Especially one from Doha to Cape Town. Food was good and more than enough to eat. I was impressed by the scheduled meals and drink offers , very important for a dietetic"
Contra: "No leg room, can't stretch your legs properly so my bad knee was in pain"
Contra: "I did not like the fact that on now 3 flights I have lost miles, as on every flight I have tried to sign on as a member or frequent flyer and on all flights, there were no entry forms. This is also after my attempt to complete one on line, which I have had no response to."
Pro: "The flight went fairly smooth, the staff were courteous and the food was as good as can be expected of airline food. There were several courses and options, which is always appreciated."
Pro: "Crew are great and entertainment options are good."
Contra: "The seats are quite uncomfortable and small. Really struggled to get comfortable."
Contra: "The flight+all Qater air Way services was canceled but I didn't receive any message or update from kayak. So stressful and bad expiarence."
Pro: "Aircraft was much better than the flight from US, food was great. The only thing I wished for was more movies."
Contra: "Lack of movies"
Pro: "Stuardess verry nice, exceptional"
Contra: "the flight was canceled."
Contra: "The chicken sandwich was horrendous. I saw multiple people take a bite and then put it down and not eat the rest. It tasted terrible."
Pro: "It was a good flight. I'd give it 4 of 5 stars."
Pro: "Generally ok but not as good as other Middle East carriers"
Contra: "The leg room on this flight felt less generous than other carrier and the food was poor almost inedible. The aircraft (777) seemed much noiser than other aircraft I have flown on and the noise from the toilet flush could be heard 10 rows away"
Contra: "Check in crew in Lahore ganged up against me and wanted to extort £200 for taking me laptop on board along with my hand carry. No where in the world has an airline ever asked me for this, and I fly a fair bit. Since I didn't allow them to extort me, they forced me to throw away my brand new Delsey hand carry at the airport. I had no cover as they threatened to if load my luggage and not let me fly home. Not a 5 start airline from any angle. Will never use Qatar again!!! This was my first and last flight with them."
Pro: "Food came out 1 am melb time ,2 hours after departure ."
Contra: "The customer service of your company is the worst."
Pro: "The service on this flight was not very good. We almost missed our flight whilst waiting for a wheelchair for mother. She had to finally walk to the boarding gate because the wheelchair we had requested did not come."
Contra: "Still stuck in Doha! Flight hasn't happened yet!"
Pro: "Qatar Airways was very cooperative and kind enough to switch my flight 4 hours earlier with alternative flight free when I asked them to change it if that possible. They did so with kind and smile within 10 minutes while it was very difficult due to boarding time and luggage switching Boarding was okay Crew also was kind, responsive, Food was great Entertsinment was the issue due to airplane size and airplane facilities like Internet and entertainment tv screen was not in your seat Thank you so much Qatar Airways"
Seats could’ve been more comfortable
Very Spacious flight you can ask to move where someone is not seated. inflight entertainment was great, and great food! Bathrooms were clean. Service was lovely with members going round taking polaroid photos for memories of a journey. This was my first long haul flight and it went so smoothly thanks to the emirates team.
Pro: "Easy booking on line"
Contra: "The gate was changed in Dubai without informing the passengers whom waiting on the original gate printed on the boarding pass. And charged me no show fees and delayed for an extra 12 hrs. I have the evidence of you need them."
Pro: "Entertainment in plan .. airport facilities"
Contra: "Staff in chick in only no staff .. staff in plan ignoring most of passengers except the rude passenger to stop fighting"
Pro: "Friendly crew, extra legroom, great entertainment options."
Contra: "Too much children ob the plain and they are crying"
Contra: "Info system is not that easy to navigate So hard to find a movie"
Contra: "Evrything was fantastic"
Pro: "ICE is amazing, excellent food also in economy, comfortable seats."
Contra: "If you sit on the double seats in the back you have to wait a lot to get off the plane."
Pro: "The crew and food was great."
Contra: "The insect repellant sprayed twice through the cabin was horrible."
Contra: "Requested an aisle seat at the front or an emergency seat and got neither. I could hardly move my long legs. I was glad it was a relatively short flight. Is it just on flights to Kenya that passengers DO NOT receive the travel pouch?"
Contra: "Internet on board wws not working"
Pro: "The crew was both friendly and attentive. I was satisfied with their interest."
Contra: "I found the boarding experience in Dubai to be quite tedious. We were shuffled around here and there and getting on the plane itself was tough."
Contra: "The food was appalling and crew service very ordinary much inferior to Qantas. The seats are also uncomfortable"
Contra: "Water leaking into 52 and 53. Wet socks"
Contra: "The screen not working I feel very bored"
Pro: "Service was some what better than in the business class."
Contra: "I requested special meal when booked my ticket. I was told no vegetarian meal or sea food except for chicken and was given a just a roll and desert. Half an hour later after I finished what was served I was asked if I wanted left over vegitarian dish??????"
Pro: "Special ordered food was good, felt like we ate too many times but it was a 15h flight. Extra legroom seats in exit row are great, but other passengers stand in front of you to wait for toilets. Not sure if entirely worth the money for that reason only. Entertainment options were plentiful."
Contra: "Other passengers that treat the public space of an airplane like their own living room or bedroom. Disgusting and rude. I'm sorry the flight attendants have to put up with poor behavior. Amenity kit seems a bit skimpy for economy class. Toothbrush was falling apart and not enough toothpaste. Bring your own on board."
Pro: "Exceptional attention to details of client comfort."
Contra: "No faults."
Contra: "Very noisy for passengers sitting by crew area. Crew seats were used very frequently and every time it opened and closed it slammed waking up passengers."
Pro: "Beautiful aircraft flight attendants speak 19 languages additional leg room fabulous entertainment"
Contra: "only had jetblue as partner and when my flight had to be changed it presented a huge problem- they need more US partnerships to provide better options"
Pro: "The food and service. Toilets are clean"
Contra: "Should watch on how many beer/champagne the steward serving to the customer as we had an old man who is super drunk sitting beside us and keep asking for more. Should also include toothbrush for our overnight flight as we reached Melbourne in the morning."
Contra: "No Leg room Bad food Delayed flight"
Pro: "Not much."
Contra: "- Seats in bad shape - Dirty bathrooms. Ran out of soap and other supplies and did not refill - Horrible food - Cabin crew was not friendly"
Pro: "I loved the idea that i was considered for an upgrade it felt special and i thank the staff and the airlines for being so considerate and kind."
Contra: "Honestly, i cannot think of anything specific except that it was very chilly inside the business class."
Pro: "On time and Crew was helpful otherwise"
Contra: "We had to negotiate with passengers to get our children together as we had been allocated scattered seats It is very irritating to see that you need to pay extra to get your seats in advance which is like any other budget airline, not expected of Emirates"
Pro: "Boarding logistics and flight timing were good. Being on time was a big plus. Personnel demeanour/service was good."
Contra: "Food (lunch/dinner) served was stale. I, as a vegetarian, had hoped that at least the fruit served would be good, but to the contrary. The touch-screen (Entertainment) didn't work well."
Pro: "The roomy seat and extra leg room are very nice. Very friendly crew, they made travelling with children a lot easier. Like them."
Contra: "The food is not as good as expected I actually did not eat the food, it was just not good."
Contra: "WiFi services were inadequate."
Pro: "I was impressed by the professionalism!"
Contra: "Chinese passengers passing gas!"
Pro: "Loved the flight crew...very friendly and attentive. Also love the entertainment options."
Contra: "Would love a little more legroom. Paid for high bandwidth wifi...pretty spotty service"
Pro: "Value for money. Courteous, efficient, and pragmatic. Recycled blankets and headphones."
Contra: "Bathroom door broken I was locked inside for several minutes"
Contra: "we were delayed by 3 hours and missed our next flight to seattle, emirates did nothing to help us catch our next flight, even though it sat on the tarmac for 30 minutes while we were denied entry to the gate."
Contra: "I had a middle seat on this flight and felt very cramped- by the end of the flight my legs were getting cramps and were twitchy. The boarding process was chaos- everyone gathered around the boarding area and it was impossible to board when the zone was called due to all the people in the way. Also, the food for breakfast was good but nothing great- the dinner on the previous flight was much more appetizing. Having said all that, flying Emirates was still a very pleasant experience."
Pro: "Excellent friendly crew, comfortable seats. Drinks menu could have a little better variety (no Jack Daniels was a little surprising)"
Contra: "Thy did not hv service on demand in First Class. So had lunch at 10.30 am"
Pro: "Once again, the food and entertainment selections were what I liked the most about the flight."
Contra: "The crew were a bit impatient with the passengers. There was a lady travelling with an infant, and she was not sure how to fasten the seat belt on the baby. It seemed to me that the stewardess was impatient in dealing with the passenger."
Pro: "Flights were booked back in May and Emirates did not make major schedule changes"
Contra: "Consistently late departures. Did not keep passengers informed about updated departure times. After serving the food, it took more than one hour to take the leftovers away. During the flight from Dubai -Chicago, hot beverages were served 1.5 hours after the food was served. Crew was not friendly at all. During the Chicago-Dubai flight a crew member basically yelled at passengers "open the windows" and I had to tell him to "ask nicely please). Emirates comes nowhere close to Singapore, Thai, or Turkish in terms of service."
Pro: "Awesome! I love flying with Emirates and I will continue flying with them."
Pro: "Check-in counter associate was very rude and the wait was too long"
Contra: "The wait and the treatment without any greetings or respect"
Contra: "Seats were old and in row 44 & 45 would not reclineand others reclined too far."
Pro: "Air hostesses were very polite in general I like the leg space food was delicious"
Contra: "- crew pick wake me up to ask for my blanket 30 mins before landing - pick up head set when i had 10 mins left on the movie - did not like not having enough space to fit my hand luggage into overhead compartment for the exit seat. - need free internet - could not get online at all"
Pro: "Your staff are amazing....very welcoming, attentive and a joy to be around. I was comfortable i.e leg room was right for my long legs."
Contra: "You offer limited choices on food with consideration to Diversity of your clientelle. Your meal vouchers offer substandard meals in the few selected restaurants. I had layover period of 10hrs on.my return leg and about 6/7hrs. These are extremely long hours to sleep on those uncomfortable lounge chairs. This was the worst experience in my flying time."
Contra: "My baggage didn't arrive although I was having 22 hours stopover in Dubai."
Contra: "they are delay 2 hours"
Pro: "Good overall experience."
Very friendly crew members. They ran out of veggie food half way through the distribution. Had to make do with bread only.
They lost all of our luggage, business class was not comfortable, food was mediocre
Missed the flight and the had to change my booking
Better entertainment options and faster boarding.
One of my bags didnt arrived. It was a priority bag. And the flight was a really bad experience. There were two kids (2-3 years old) from two families in business class that cried during literally 10 hours! Was a really long flight
Hi. You canceled my trip and now you are asking me for review? Check my trip record and you will have my review. Call your customer service and you will have the answer. This was the worst experience in my life. Sorry for you.
Pro: "Great crew & good complimentary food"
Contra: "More seat pitch"
Pro: "The crew was very nice."
Contra: "The seats had such little cushion that it made the flight extremely uncomfortable."
Pro: "The crew were very good. Seats were small."
Contra: "Nothing Everything was excellent"
Contra: "Not missing my connecting flight. Being flown to the correct airport. Not having my luggage go missing."
Pro: "The crew was amazing"
Contra: "Flight was a bit delayed"
Pro: "I like that the plan wasn’t that full and the movie was great also when I flew back the food and monies was different"
Contra: "More snacks maybe lackerli"
Contra: "Seat comfort. Sore behind after 11hrs"
Pro: "The food was decent and on board entertainment was pretty good."
Contra: "The boarding experience was terrible. We bought new lightweight International sized carry-on bags for our family of four and packed extremely light to keep each of bags under the 8 kg weight limit for carry-on bags. The crew required us to check them anyway! So incredibly annoying."
Pro: "I was offered to check in my carry on, it was nice."
Contra: "I was told a wheel chair would be available to help me get to Terminal E in Zurich. I had literally TO RUN to catch my connecting flight to NYC since the chair was not their for me in Zurich. I almost missed my flight. I am a 79 years old woman. That was one terrible experience."
Contra: "The connection time was too long"
Pro: "Service was slow, but fine."
Contra: "* Couldn't online check-in * Seat selection was not honoured * Plane model not as advertised * No entertainment on board"
Pro: "Cabin crew were efficient"
Contra: "Open check in counters on time as scheduled. They were half hour late at least"
Pro: "The crew was very friendly. Family line was nice when travelled with the little ones."
Contra: "I It will be helpful if the Gate information available within 6 hours of the flight. We don't have gate information and our flight within 3.5 hours. But overall wonderful experience."
Contra: "Because we missed our connection on our incoming flight, due to a delay leaving Newark by Swiss, Swiss cancelled our returning flights. So when we got to the airport on our return day, we were not booked on any flights. We were required to stay overnight and take a United flight home. Will avoid Swiss in the future."
Pro: "The service was outstanding!"
Contra: "Most people had to wait at the gate for a boarding pass and my daughter and I were in completely different parts of the aircraft."
Contra: "Small seats only 2 bathrooms,"
Pro: "Helpful staff and pleasant easy flight."
Contra: "I don’t appreciate the bar being set so high, because now other flights will seem sub-par"
Pro: "Liked the flight arrangements as convenient. Although left Zurich little bit late, made up time as OK. Thanks for the great experience in using your services."
Contra: "Seating room is very tight, especially for someone who is over 6 feet tall. Wished I alerted Swiss Air in desire to have exit row seats."
Pro: "Also poor this airline is overpriced"
Contra: "Long disorganized boarding process Old airplane"
Pro: "Nothing remarkable"
Contra: "I got up to use the bathroom and I was seated in the 10th row. When I was trying to make my way back to my seat, the beverage service had started. They were at the 12th row and after bumping into me, the flight attendant asked me to back up and wait until the beverage service was over to go back to my seat. This was a flight from Frankfurt to Zurich, only about an hour long, and I would have easily spent half of it standing up had I complied with their request. I had to be pushy and ask them to just back up the cart 2 feet so I could get to my seat, which only took them 5 seconds. This was a very rude, illogical, and unreasonable request from the Swiss Air crew."
Pro: "I was late ( I had to drive 230 Km ) and I managed to call in advance the company that was doing the check-in on behalf of SWISS - I asked them the Check-in time closing time and by almost flying ( speeding like crazy ) I arrived before that moment."
Contra: "I did not check the terms and conditions of the ticket. I am a Star Alliance Gold member and I was expecting SWISS to have a similar booking system like the others I fly with. I found out that the ticket fare did not contain checked luggage ( so I had to pay a hefty fee for it ) and also my 20" wheeled case that was ok in all the other flights I took it with me, this time was oversized and overweight . My wife took out the 2 laptops so it became within weight limits but still oversized - My wife paid for the fee ( I wasn't there at the time and she is not a such experienced flyier as I am ) . When I found out about the fee, I checked their rules and I found out that the hand luggage is allowed to be 22" . I saw in the airplane a lot of people with cases having the same size as mine, that went as checked luggage at a cost fo around 40 . I want to see how can I get my money back . . ."
Pro: "We flew Miami to Zurich, then Zurich to Rome. The international leg was awesome. The intra-European flight was less impressive. We “self-boarded” which was new to us - and wasn’t explained. The seats were smaller and there was only the drop down screens for every 2-3 rows, but otherwise, for a less than 2 hr flight, it was fine."
Contra: "Boarding wasn’t fully explained for those of us who are not Swiss or German. I slept thru “lunch,” which apparently was a sandwich - but that’s more than many American airlines provide you on similar flights!"
Pro: "check-in at Kloten,wheelchair assistance, boarding, food, bar, general service, uneventful flight, in short: THE WHOLE TRIP Peter Hz"
Pro: "Staff, and service were good."
Contra: "We had to Run from our arrival gate to our departure gate, and take a train, and go through immigration and then a second documents check. It looked to me like Swiss Air knew we were running close as the flight rarely (if ever) leaves on time. It was stressful for us and for the 30+ others who were still in line in immigration when the flight time passed. It turned out to not be a problem but the published times are unrealistic. Seats were tight and comfort in cattle class is NON Existent sleep on an 8 hour flight was not even possible."
Pro: "Nice plane, organized food and boarding."
Contra: "Nothing really"
Pro: "Friendly service. Efficient. More leg room than most other airlines. Decent entertainment. Decent food."
Contra: "No complaints"
Pro: "Swiss is already a great company and yesterday it just got better : I got upgraded on business class between Geneva and New York and it was a very nice treat, the service was perfect, the food excellent, the seat was very comfortable. Thank you SWISS !"
Contra: "Only one agent to check in economy passengers two agents for first class and 2 or 3 for special needs. There were many more economy passengers and it took a lot longer to be serviced more agents for economy would have been more equitable"
Pro: "I was placed at the very last seat because of a mix-up of tickets, then had to change twice because some people didn't like their seats. Sitting next to your spouse is logical, but best to provide the ability to select seating ahead of time."
Contra: "Landing. Very rough"
Pro: "The flight had a delay but managed to (partially) make up for it."
Contra: "Boarding was a little slow. Perhaps it would be nice to more explicitly explain to people how to more quickly stow their luggage and then sit down in order to let other people through. The seats felt a little more cramped than usual."
Pro: "Everything was great :) food is good, crew is perfect"
Pro: "Crew, food...."
Contra: "As I said before..."
Contra: "Cervise was not so good was waiting almost 3 hours on check in"
Contra: "Seats in Economy are too tight. There's no room to move, and if the person in front of you leans back, the seat is inches from your face. In an emergency, the instructions are to lean forward with your head on your knees. This maneuver is impossible."
Pro: "Good product, excellent food, great and attentive service"
Contra: "Set quality for Business leaves much to be desired. Feels like sitting in Y with middle seat free."
Pro: "Crew was very nice"
Contra: "Make sure they check the flight before they make passengers aboard like my seat, I had to travel for 10 hours in same position & even flight attendants couldn't help because the flight was packed I understand but I did suffer"
Contra: "I arrived to the airport within an hour of boarding time. I wasn't told the gate to my plane until 8:30. When I arrived to the gate there were no employees to speak to and it stated boarding time was 8:35 we didn't board until 9! It was just scary and confusing for someone flying alone in another country. When all the other confused flyers asked simple questions the employees at the gate were annoyed and rude."
Pro: "The crew was excellent. The food was pretty good and service was frequent even in economy."
Contra: "The seats are too close to each other. The couple in front of use reclined the entire flight and they were nearly in our laps. We could not get in and out of our seats to stretch. The flight attendant needed to ask them to sit up during meals so that we could eat."
Contra: "The lack of food choices. Even if you must buy them tgere should be choices"
Pro: "Swiss airlines was amazing"
Contra: "They were very nice attentive"
Fly Turkish if you can. Fantastic service. Fantastic food. Istanbul airport is one of the nicest I have been to. Really nice business lounge too.
It was a pleasure to travel with Turkish Airlines. Excellent food, entertainment, and staff, not to mention the little pouches with basic necessities for the flight and the safety bags. It really gives you the feeling that this company cares for the comfort and safety of their clients.
Pro: "The Airplane was good and the crew was very helpful."
Contra: "The route from Bucharest to Istanbul could be shorter and the way from the airplane to the airport could be through the jetway not through the uncomfortable buses."
Pro: "The crew did their best. The company, the policies, the times ... a different story."
Contra: "Stop boarding pets on a transatlantic 11.5 hours long flight - if the owners are nuts (although they swear they love their pets) air companies must be more responsible. The first air company that will refuse to cabin board pets will be my only company to fly for the rest of my life. Sometimes, saying NO is the right answer."
Pro: "Everything was excellent even the landing was as smooth as butter"
Contra: "A free upgrade to a business class seat :("
Pro: "Pilots were good, they provided a smooth ride."
Contra: "Nothing better than other competitors (Qatar Airlines). Turkish Airport had poor washrooms and seatings (not expected from a European country). Flight from Turkey to Pakistan was without earphones, you had to beg for it. Less professional airline crew."
Pro: "Very professional !"
Contra: "The first coffee given at the beginning of the journey,was very good,(which is in general unusual during the flights), but the one given at the end of the trip was bad."
Pro: "The service and food are always fantastic. The staff really goes out of their way to make you feel welcomed and comfortable. The ticket price was fantastic too!"
Contra: "The place was too narrow"
Pro: "Onboard service was good -breakfast served was good."
Contra: "The seats are somewhat uncomfortable but OK for only a 1 h and 40 min flight"
Contra: "Dismal customer service"
Pro: "The plane :)"
Contra: "After a tech problem that kept the flight on the ground .. The rebooking staff were awful"
Pro: "Better than all others at this time."
Pro: "Best flight ever on"
Pro: "For once, on time departure. Quick boarding. Courteous service."
Contra: "Cabin a little too cold for passengers around me."
Contra: "The food wasn’t good and the service the palet wasn’t very good"
Pro: "The flight attendants brought my two-year-old toys and the food was surprisingly good."
Contra: "It took a long time for them to collect our food trays."
Contra: "Clientele on plane are junky. The crew is rude. Boarding is chaotic. No information about delays or why things are taking so long not shared. Planes feel old and dirty. Strongly do not recommend."
Pro: "On-time departure. very polite and friendly staff and we got there fast!"
Pro: "The seats reclining not only the back. The food very tasty."
Contra: "I think finding a way to empower the crew to explain to passangers who took the extra seats ( some up to 5 per person) the entire 12 hours, that they must switch at some point if asked. There weren’t willing to do it on their own( being civil is a learned skill) and refused to allow someone else to take a nep on the extra seats as if they had paid for it."
Contra: "The flight arrived late and Tipton Long to depart."
Contra: "It was so uncomfortable to mrest on the old chair the tray table won't fold in the arm rest."
Contra: "Call or sms passengers . Waiting 4 hours and nobody at onboarding counter is not acceptable Plane acilities and meal under any expectations"
Pro: "Great seating & service"
Contra: "Non stop talking people behind me!!!!"
Pro: "Nothing. The flight never happened coastumwr service was very bad"
Contra: "The were not very helpful, I lost the plain and they refuse to change my dates. I am I elderly women and they took advantage. I was force to by one more ticket when I live from I very small income. So know my 3 months social security I have to pay the new ticket. No mony left for food or my medication."
Contra: "Lost the bag and will return it . Still discussing with them after five days. Promising to deliver each day but then not doing it. Miserable experience and do not recommend using this airline."
Pro: "The rear exit of the plane. The cabin crew were very attentive, almost too much. I brought my cat and she didn't get to sleep much. I appreciate that the attendants wanted to visit with her and give her their attention but it kept her from sleeping and woke me up. Since she had no proper place to use the bathroom she needed to be sleeping to keep her body clock in order."
Contra: "HOT AIRPORT AND PLANE...no overhead fan on the plane to cool off. Food not very tasty. My seat was switched after it was reserved to accommodate another passenger without my knowledge. The reason was not a valid one."
Pro: "Price Point."
Contra: "Staff not very Helpful. Really bad security check for USA travelers. Airport security is really out dated, zero technology, not even a metal detector before the gates. They woke up a 15 month baby 3 times for security check. Who does that."
Contra: "leaving late"
Pro: "We liked how easy it was for English speakers - English announcements, English-speaking attendants, good signage at airports."
Contra: "Our luggage did not transfer in Istanbul (1 hour layover) and didn't arrive in Warsaw for nearly 48 hours (actually 45 hours)."
Contra: "I was at the gate for my flight from Istanbul to Bucharest but 25 minutes before departure I noticed that passengers were lining up at a different gate so I asked what happened. I was told the flight had departed even though it was still 25 minutes before flight time. I then had to go to ticket sales where they charged me $425 dollars for the 80 minute flight to Bucharest. In the US, I would have been put on the next available flight fee of charge. I will never fly Turkish Airlines again."
Pro: "Service, food, travel exoerience"
Contra: "Wait time in Istanbul"
Contra: "Nothing :D"
Pro: "The food was amazing."
Pro: "The crew was nice."
Contra: "We were in the plane over Istanbul airport for more than half an hour because we did not have the permission to land. That put a lot a pressure on us because we had less than 20 minutes to catch our connecting flight to US."
Contra: "On the San Francisco to Istanbul flight the food was a bit greasy. Otherwise good service from crew and company."
Pro: "The service and entertainment!"
Pro: "The food and the boarding was fast."
Contra: "Everything was great."
Pro: "Friendly smiling faces, smooth boarding, clean and fresh seats, excellent in-flight entertainment, delicious food and timeliness of flight. THY is always on the top!"
Pro: "It was nice to receive a meal on such a short flight."
Contra: "YOU destroy the traveler Luggage at this trip and there is some items missing . Thank you"
Pro: "Comfort, good quality meal, on time"
Pro: "Is the number six flight with Turkish Airlines and what an amazing company. Great food, great staff, just an overall quality company."
The crew members were very rude. One of them literally pushed me and yelled at me for trying to get my baby's bear she forgot in her seat while exiting the plane. The food was very bad. Will never ever book with this airline again.
Same problem with aeroplan
Pentru mine totul a funcționat bine… chiar foarte bine
Contra: "Mi s-au pierdut bagajele !"
Pro: "Just in time take of and landing, staff friendliness"
Pro: "Seat was very comfortable. Crew was great."
Pro: "One crew member in the OTP-VIE flight that was great in service ."
Contra: "The delaying of both flights . The crew service on the VIE-NICE flight was awful ."
Contra: "Flight was delayed more 1:15 and it is a 35 min flight. If this happens so late in the night is even worse."
Pro: "Perfect timing between flights."
Contra: "A small sandwich would have been nice:)"
Pro: "Rude inconsiderate staff. Terrible plane"
Pro: "Staff and the service"
Contra: "Dinner was so bad"
Pro: "thebflight wqs smooth and on time"
Contra: "snack they gave something sweet at 07:00 AM"
Pro: "Flight time was quite good"
Contra: "There was a 45 min departure delay and no announcements to us while waiting in the plane about it"
Pro: "Nothing. See below."
Contra: "Original flight cancelled so rebooked ojba floght five hours later - then with one hour to go until that second flight, that was cancelled as well. Totally unhelpful ground staff, who were oblivious to the fact that I had a work commitment the next day so couldn’t overnight in some random hotel at an airport to suit Austrian’s policies. Eventually routed via Lisbon which meant literally flying all night to arrive at 0600. Lufthansa and Austrian have some serious faults to correct."
Pro: "Service, yr air hostesses are so polite."
Contra: "Food was too little for dinner and breakfast both"
Contra: "Austrian airlines did not even notified us about cancellation."
Contra: "Flight was cancelled on the first day. I had to call to find out that I was rebooked on a flight the next day."
Contra: "Austrian Airlines cancelled my flight with no notice, technical difficulties. Woke up before 5 am and went to the airport to find out, then waited in line for two hours to get re-booked on a flight the next day. Really poorly done. No compensation. Would not recommend Austrian Airlines, ever. -Mark Cox"
Pro: "It was a high quality service hands down."
Contra: "The available entertainment choices were a little limited."
Contra: "The plane was HUGE, too big. With such a big plane the crowd formed by the gate waiting to board was unmanageable. Also the giant plane felt like it was hard to maneuver during take off and landing. I would very much prefer a smaller plane. The touch screen in front of me was not always responding when I tried to tap the screen. The audio jack was also not working great; sometimes I did not have audio in my right earbud and I had to turn and fidget the plug. The earbuds provided by the airline did not even work when plugged into the screen, I had to use my own earbuds."
Pro: "It was a total nightmare all Austrian flights they put us on were canceled !!! We did not leave Vienna for another 7 h a total nightmare all planes had technically difuculties !! Austrian airlines had total chaos !!!"
Pro: "Smooth flight, friendly and afficient onboard service. Fast boarding. On time departure."
Contra: "Croatian Airline checkin service was good but was made to check in carry on. However, baggage clerk was extremely hostile and wanted to charge us for two bags for which we had prepaid. Would not accept our evidence of payment for the two bags. Finally accepted her mistake but Forced to pay 90€ For the extra bag. Ripoff!! Other airlines (Vueling, Air Europa) checked same bag as courtely, did not charge. First and last time flying Austrian."
Pro: "The stewardess is very polite and accommodating n"
Pro: "The cabin and gate crew provided a very friendly atmosphere. At the gate, the staff were very efficient in getting passengers on board despite the 20-30 minute delay. During the flight, attendants did a good job making sure meals were on time and drinks were offered often."
Contra: "Since the plane clearly came from another destination, the cleaning crew at Vienna International Airport could have taken some more time to vacuum the floor and wipe down the surfaces in the passenger cabin of the aircraft."
Pro: "Absolutely nothin Airlines was courteous enough to provide hotel which was just abt ok"
Contra: "Reschedulle of my journey to next day, everything tat followed"
Pro: "We ended up being rebooked from Austria near to Egyptian air on route to Cairo. This was the best thing that could’ve happened as Austrian air was inferior. Egyptian error on the other hand had very gracious staff, very comfortable seating, and while the food was average it was better than Austrian air"
Contra: "We ended up being rebooked from Austria near to Egyptian air on route to Cairo. This was the best thing that could’ve happened as Austrian air was inferior. Egyptian error on the other hand had very gracious staff, very comfortable seating, and while the food was average it was better than Austrian air"
Pro: "We had a friendly conversation about our travels. The lady explained the entire baggage process clearly. The security folks were equally friendly. Just a real nice experience at the Lugano airport."
Contra: "Not one thong!"
Pro: "Flt was great - service was great"
Contra: "I wanted to buy an checked-in luggage, but Austrian site did not worked properly, repeatedly gave an error message. I ended up buying it at the counter desk, in the airport, at a much higher price."
Contra: "A poor choice of video/film/documentaries. Limited and uninteresting."
Pro: "The food was good"
Contra: "Everything was fine"
Pro: "The plane took off as scheduled and arrived promptly. Flight attendents are polite, pleasant and helpful."
Pro: "Everything was nice and smooth. It was on time and the crew they were very nice and very good entertainment."
Pro: "Boarding was easy, on time"
Contra: "Crew's attitude for any request was snobby and harsh"
Contra: "We didnt get our kosher food so we didnt aet on this flight"
Contra: "Long transit more than 12H without free accommodation nor meals"
Contra: "We left from Vienna , two hours late. This kind of problem supposed to be fix it , before.i like to fly with Austrian Airlines, isn't the first time, but now for me , to so long was a big problem"
Pro: "Plenty of food and drinks, pleasant crew"
Pro: "Great grew, great flight. Thank you!"
Pro: "It would be nice to see AUA learning from other airlines on how to board a plain. To date it is chaotic, unorganized, messy and unnecessarily unfriendly. Interestingly enough it compares well to the non-existing system for lining up at Skilifts in Austria: Use force to squeeze everybody around you or cheat your way in sidewise. Not exactly my cup of tea."
Pro: "Good service overall"
Pro: "Sleep at the airport with kids from 7:pm to next day 10: am and be first time and lass time"
Pro: "The service on board was fantastic. The flight was very smooth."