Airline can do a better job on board seating and oomfort
The fly dubai associated flight was a bit tricky the plane was uncomfortable and I was assigned a seat next to loo.
Emirates canceled the booking on me without any explanation. There was no reason given and no option to rebook. Ended up rebooking on a different airline for double the original price that was locked with Emirates. Even though the refund was processed reasonably expeditiously, this experience is unacceptable.
Pro: "Good selection of movies. Lights changing color on ceiling through the flight"
Contra: "Need more water service throughout the flight!! So dehydrated! Couldn't get up and disturb my seatmate, but really needed more water!"
Pro: "The crew was cool."
Contra: "More flexibility in terms of upgrading seats and changing flights while at the airport, especially if there is availability."
Pro: "Yes seat was comfortable and crew was good. Overall, good service. Thank you!!"
Contra: "It was cold, and blankets were taken away before landing."
Pro: "Food was great."
Contra: "Seating was very cramped. I paid $900 for my flight, and the seats were so on top of one another you could barely breath without touching another human. Just because other airlines do it ... doesn’t mean Emirates should."
Contra: "To be cabin in business class"
Contra: "Flight was delayed for more than an hour. No courtesy to inform passengers. The boarding took place and all passengers were crammed into the departure lounge with no place to sit for more than an hour!"
Pro: "reached before schedule. giving passengers enough time for getting off board and give them a little extra time in hand."
Contra: "flight attendant responsible for boarding the flight was rude. he gave unclear instructions creating confusions. the flight interior was average/below average. really inferior quality compared to other emirates flight."
Pro: "I like the crew."
Contra: "All good."
Pro: "Entertainment system"
Contra: "The food and the crew way of speaking to people"
Pro: "Emirates always goes above and beyond to keep your experience as good as possible."
Contra: "The boarding process could have been kept more strict and organized."
Pro: "The entertainment system was excellent and the free WiFi was good. The food was good, it was a bit more than expected as were the numerous beverages. The service was excellent."
Contra: "The free WiFi was limited to a small amount of data or two hours."
Contra: "Queuing in the sky bridge reminds me of boarding a budget carrier. Birmingham needs expansion to be seriously considered a major international airport."
Contra: "No choices for the quran listening."
Pro: "The crew was up during the whole trip, offering refreshments and taking a really good care of all passengers"
Pro: "The food was amazing. The entertainment was amazing The boarding process was very seamless Everything was done on time"
Contra: "Honestly, nothing. I was beyond impressed."
Pro: "Same as above"
Contra: "Same as above"
Contra: "when i asked for lunch they said it will be served in 20mins and i got it after 50 mins i was very hungry"
Contra: "Upon arrival at the final destination, I couldn’t find one of my 2 checked baggages, asked the emirates ground staff and i was told that they were unable to track the bag and not sure if it was loaded on to the aircraft at the origin airport or lost in transit. Lost my wedding suite and fiancé ‘s wedding gown and plenty other wedding things."
Pro: "Aircraft and entertainment are still among the best , and overall it compares well to intl competition"
Contra: "Emirates of a few years ago was more comfortable and the rewards scheme was more generous. I hope they can think about giving Uae residents a fairer shake as we seem to pay a lot more for flights. Silver members used to get access to lounges but not anymore?? Taking things away feels worse than if we never had it before. Abu Dhabi Doha and Sharjah are all near and cheaper to dxb and it’s tempting to switch as they offer a comprable service. Also dxb is overcrowded itd a long taxi and walk depending on your gate."
Pro: "I flew from Orlando DL to Dubai ,and from Dubai to cape town and both flight I was selected to seat on the middle seat,f that happens on my return flights to Orlando fl ,I will never fly emirates again"
Pro: "A380 flight was very comfortable, with adequate leg room. A great feature for long haul flights. Good food and a very good entertainment system"
Contra: "Good was served late, in both legs. Flight departs at 7 pm but diiner was served after 10 (midnight Dubai time) Which meant our sleep was disturbed and when breakfast was served we had a full stomach."
Pro: "Good space for economy class"
Contra: "Announce duty free on flight is closing soon so if interested to purchase last min pls check with crew...by the time you get hold of crew I find out it’s closed - all in 5 mins, from the time I saw message and spoke with crew member it was shut. Should give a little more time on announcements, enough to get a crew member and see products to purchase."
Pro: "Crew was bored, never smiled, obviously not Enjoying their jobs. Food was no better than any other airline, Which means it wasn’t very good. My small carry-on bag was 2 pounds overweight so they made me check it, they weigh every bag. We were looking forward to our flight because we had been told by several people that emirates Airline was special… It was not."
Contra: "They recently started charging unnecessary excess fees for overweight. I traveled from Seattle to Hyderabad via Dubai. I carried my cabin bag from Seattle with weight of 9kgs and purchased few duty free items of 2kgs(2 liquor bottles and1 dates box). They have asked me to pay $150 for excess weight. One passenger traveled from Houston with a bag of 11kgs. Items include 1 laptop documents and tablet. She didn't shop in Dubai. She was allowed in Houston but was charged $100 in Dubai for same weight."
Pro: "One of the better experiences I've had on a plane"
Pro: "Nice airplane"
Contra: "Snub crews"
Pro: "Food was good"
Contra: "Less attention to my two kids"
Pro: "Great staff from checkin to service On board"
Contra: "Food - wine poor too"
Contra: "Wifi kicked me off after not even using my desired amount yet."
Contra: "Crew didn't check properly the needs of other passengers,like blankets they didn't give to other passengers including me"
Contra: "I wasn't allocated the seats that I had pre booked by paying money. very annoying"
Pro: "The crew and flights were very good,I could not find any fault with them."
Contra: "I require assistance due to a spinal injury which makes walking and standing difficult but not impossible. When we arrived at Dubai I was told my name was not on the list for assistance even though I had been taken to the flight in a wheelchair and informed check-in and flight crew. The Emerates assistance people made it seem as if they were doing us a favour by assisting us,made us stand around waiting for a buggy then for the train at no time did they show any respect or compassion for the people they were supposed to be assisting."
Pro: "General performance is good. Maintain the timing of arrival also the departure in Dubai as well as in the Boston .crew are good."
Contra: "The food served.it should at least contains south Indian food .generally it's OK."
Pro: "They boarded us very fast."
Contra: "The food is same"
Pro: "Clean cabin."
Contra: "Seats are uncomfortable and narrow"
Pro: "I enjoyed excellent service of this airline"
Pro: "Staff was very nice and calming, especially during heavy turbulence. Food was pretty good. Pizza was delicious. Seats we're comfy, plane was extremely clean. Love the ceiling "stars" Best airline i've ever flown with."
Pro: "Food, entertainment system, the air bus A380 was superb , cleanliness and crew was attentive."
Pro: "Food was ok. Boarding and check in was good too"
Contra: "The crew from kwt to Dubai was so cheap asking if u get a headset we don't hand out one :) funny but cheap..."
Pro: "Communication on phone prior to flight regarding baggage allowance & other matters was handled promptly & efficiently by friendly & knowledgeable phone agents. Ground crews in airports & at gates most friendly & efficient"
Pro: "Relaxing on time flight.."
Contra: "Food was bad... Before it used to be really good..."
Pro: "I watched movies the entire time."
Contra: "I didnt like that i had to sleep on metal chairs at Maldives outside airport. My layover was 11hrs and 35 mins and enirates didnt accommodate me at all during the wait. Not even a meal voucher. Talked to a guy named Ishmael Shinad and he was beyond useless. Wasnt the happiest person on flight."
Pro: "Overall service and food was nice."
Contra: "My daughter was sick and they gave us a hard time for a wheel chair and asked unnecessary questions at the counte despite explaining that both me and my husband are physicians and know that it was safe for her to travel."
Contra: "19H i guess, window seat's screen was not working"
Literally spit several of the food items out rather than eat them. Utterly revolting . Worst meals I’ve ever had on Qatar airways. Seats cramped and uncomfortable. Headsets were nasty hollow sound making it unpleasant to watch movies and had to use high volune just to hear at all.
Check in was night mare the checking agent was extrude I will never travel with Qatar airways because of him Moayad god will punish him for this bad treatment he made my trip very sad
Specially crew was very hard working polite, professional and smiley. Very very helpful and caring. Full marks to crew.
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Pro: "The crew were welcoming and accommodating, whether you wanted to sleep or to watch entertainment or eat/drink."
Contra: "Too hot in the plane - was far too hot. too late the drink...after I eaten."
Pro: "The seats were comfortable. The entertainment system was wonderful."
Contra: "The crew was disorganized."
Pro: "Great food, great seats, everything was smooth overall"
Pro: "Great service, as always. Very comfortable flight."
Contra: "In flight WiFi is too expensive and unreliable. Compares very poorly to some competitors (free - in business - and fast on Turkish Airlines)"
Contra: "Very uncomfortable seats in business class, almost no recline."
Contra: "Bad service for wheel chair. No wheel chair at Doha Airport! Need to walk."
Pro: "Q-suites are fantastic."
Contra: "Boarding was a mess. Premium boarding line was tied up by economy passengers and ground crew did not turn them back"
Pro: "Staff was friendly and helpful, aircrafts were all comfortable, food was incredible. If I could only ever fly one airline again I would pick Qatar!"
Pro: "Excellent Service and most friendly staff"
Contra: "Nothing was bad. But the food taste can be better"
Pro: "I liked that the flight was not full and I was able to use the entire row of seats and lie down as straight as possible to get some sleep. The crew was very friendly and allowed us to sleep most of the flight --- I guess they figured that most of the travelers prefer to just sleep and not be disturbed during a 15-hour flight. There was a good selection of movies and shows to watch to pass the time. I liked that there was time to go on the city tour of Doha and that there is a counter at the airport for the city tour."
Contra: "My flight started in Kathmandu and the layover for the connecting flight from Doha to LAX was 12 hours. I hope Qatar can come up with a schedule that will reduce the layover down to less hours while still giving passengers time to go on the city tour, if they want to."
Pro: "Last row seats are never optimal but tha flight attendants were above par!!!"
Contra: "Wonderful people! Cannot day enough about the difference that makes."
Pro: "Boarding process was good. But security check is inconsistent at different locations within the Airport terminal."
Contra: "Poor Seat comfort. Too narrow seats. USB charger were not working. Tamil language movies were very few. Crew was efficient but were not polite and not cordial."
Pro: "God was good. Staff was efficient"
Contra: "Seat comfort was terrible. Too narrow. Crew were efficient but were not cordial."
Pro: "Thank you for a very good flight experience both from Philadelphia to Doha and Doha to Johannesburg."
Contra: "The breakfast options could have been better, but I was fed and happy, and the flight attendant was kind enough to bring me green tea when it wasn’t readily available on the cart."
Contra: "They claimed they have free WiFi, but this is not true. Passengers has to pay if they want access to WiFi. Uncomfortable sitting and you cannot adjust it to a comfortable level. Crew keeps demanding sit need to be upright."
Pro: "Awesome experience provided by inflight crew, who attended to all your needs for this long for flight. Made us feel really at home!"
Pro: "Flight schedule in time."
Pro: "Stewards and Air hostess were great. The food was served well. The flight was kept clean and had a great entertainment system. Overall it was a great experience."
Pro: "The flight crew are all amazing and provide excellent customer service."
Contra: "No complaints."
Contra: "Plane was full with some annoying passangers near me. The plane was not very new/clean."
Contra: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Pro: "Smooth take off and landing."
Pro: "food, crew ."
Contra: "entertainment choices for Hollywood movies are limited."
Pro: "The plane from Johannesburg to Doha was Fine but not as wonderful and comfortable As flight from Doha to Chicago"
Pro: "I truly love this Airlines. The crew is always friendly. The food is always above par for airplane food"
Contra: "Observed that one flight attendant from India is giving more attention to a person who is from Navy. He avoided asking what we want for drinks etc. He always ignored us and pushed his cart before we answer. We are very unhappy with his behavior, however, adjusted ourselves."
Pro: "Once staff were aware that my child was sick one staff member in particular regularly checked on the well being of my child."
Contra: "Crew only helpful when pushed to help. My child was sick and the cabin crew tried to give me food. I said that my child had just vomited but there was no offer to help me clear it up they just continued serving food to other passengers. I had to search for someone to help me to clear up and then I felt as though I was an inconvenience. I then had to look for someone to bring food for myself and other child. My other child is 1yr and 11 months and I was told they were only allowed baby food not a child meal. Although there were a few spare seats on the plane I was squashed into a full row with a 3 yr old and one year old on my lap. I appreciate that there may not have been any bassinet seats left but would have been helpful not to be on a full row as a single adult travelling with two small children. No offers for assistance with bags."
Pro: "If we had arrived on time everything would have been perfect. However I did not arrive in Johannesburg because a flight delay (even though our flight was set to let ontime) caused probably 40 people to miss their connections. To their credit, Qatar Airways did find accommodations for us and gave us food vouchers. Otherwise it'd be a zero rating."
Contra: "Boarding took far too long and caused us to be an hour late. Because of this, I am missing out on events scheduled in South Africa. This is very upsetting and it appears that Qatar Airways is too slow with boarding, there was no explanation given for why it took so incredibly long to board."
Pro: "crew were all very nice & eager to please. they did keep refreshing the bathrooms which was needed."
Contra: "seat was next to bathrooms which were used constantly & the noise made it difficult to sleep. seat did not recline & seemed to be at an uncomfortable angle. flight was full so nothing could be done. entertainment very out dated as far as movies & you do need them on a 16 hour flight!"
Pro: "Flawless boarding, service, food and arrived 30 minutes early."
Pro: "Nt bad"
Contra: "Attendants were skiving at the back"
Pro: "It was not a full flight. It was ok."
Contra: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Pro: "The crew were nice"
Contra: "The screen of my seat and my mom ( sitting next to me) and the lady near the window stopped working after launching and we had to stair in the dark for eleven hours the flight attendant tried but couldn't fix it. The seat itself was broken and I had to put the bottom Cushing back every time I stand up.the cue to the rest room ( one off them has a broken lock so you can't lock it ) was very long and I had to wait for 25 minutes tell I got in ( the first time I waited too long standing in an air plane )"
Pro: "a wonderful experience to travel with Qatar airways, recommended for others as well."
Pro: "Absolutely nothing!!!!!!"
Contra: "The fact that our flight was cancelled without being notified. I will never make flight arrangements with them again!!!!!"
Pro: "I liked the food and the entertainment ."
Contra: "My seat was broken so I sat up right for 16 hours. To top it off I needed to use the toilet REALLY bad but was denied even though we were SITTING on the runway for 20 mins. When I FINALLY get to use the toilet, after a smaller Asian girl and a taller Indian girl were getting bags of blankets out of, I leave a WOODEN CLIPBOARD full of VERY important papers that will cost me inside. Yet when I call to retrieve them they are "nowhere to be found" so you're telling me out of those 2 women, the Indian gentleman, the black woman & the other Asian woman back there didn't notice a clipboard when I was the only person back there trying to use the toilet or they simply threw a wooden and metal clipboard away ?? With what was clearly paperwork clipped onto it ? The girl at the service desk of Qatar airways claims to have looked herself. But she was rushing me off of the phone so I don't feel like she remotely cared even a little. I am PAST unhappy. So thank you for throwing my paperwork away I know for sure was left behind. Very thorough team."
Pro: "Seat space. Stevice. Terminal."
Pro: "Schedule of flight"
Contra: "Space between seats were smaller"
Pro: "The attitude of the staff"
Swiss air was really easy to fly- except for having to pay for extra baggage at the Lufthansa counter.
Food was good entertainment was mediocre flight was delayed about 1.5h
Better entertainment options and faster boarding.
One of my bags didnt arrived. It was a priority bag. And the flight was a really bad experience. There were two kids (2-3 years old) from two families in business class that cried during literally 10 hours! Was a really long flight
Hi. You canceled my trip and now you are asking me for review? Check my trip record and you will have my review. Call your customer service and you will have the answer. This was the worst experience in my life. Sorry for you.
Pro: "it was ok."
Contra: "Crew allowed passengers in with no masks. Why do they write a boarding time on a pass? They started 15 min later. Then, "be fast, be fast, we are behind". Plane departed 20 min late."
Contra: "Swiss air returned my bagage damaged and there is no way to report it!"
Contra: "Games sollten Nachts gesperrt werden. Die gute Dame hinter mir spielte wohl die ganze Nacht Solitaire und mein Sitz schüttelte immer. Auf meine bitte zu stoppen weder kommentar noch reaktion."
Pro: "Crew was very friendly. Seats were decently comfortable - appreciated blanket and pillow for long haul flight."
Contra: "Entertainment system is dated. Screens froze often, were not very touch sensitive and the sound was pretty bad (on mine, would only provide sound to one ear, so I had to turn up other bc of poor quality and ended up w a headache.) Also, bathrooms were gross; ran out of paper and floors were "soiled""
Pro: "Excellent service from the crew and prices were good."
Contra: "The seats seem to have gotten smaller and were rather uncomfortable for a 7 hour flight."
Contra: "Don’t overbook trafficking of flights, I barely made my connection. My colleague missed this same flight last week and had to spend the night in Zürich. I hope this is not a trend because I will not fly Swiss anymore, as I can not have lost evenings due to flight delays."
Pro: "Baggage out fast Separate bus for 1st and business"
Contra: "Cabin was cold Seat not as comfortable as other business classes"
Contra: "Chose the option with Swiss because it showed that a checked bag was included. Got to the airport and was told to pay up for each checked bag. Great start to the trip."
Pro: "Really good flight. Clean,on time, efficient. Early arrival even"
Pro: "Swissair seating is cramped with 10 across in coach in Boeing 777. The only reason for not giving "poor" rating on this particular ZRH-SFO flight, was the empty seat next to me."
Contra: "Next time, I will give Turkish Airlines a chance, because their aircraft seats only 9 across in Boeing 777 coach. On the SFO-BUD flight, the connection is through Istanbul, but the flight time is the same 15 hours, as on the SFO-ZRH-BUD route. In addition, two checked bags are free in coach."
Pro: "Very kind crew. Great food. Nice leg room even for economy."
Contra: "This was one of the most empty flights I’ve ever been on. With that, lots of room for carry on baggage. I fail to see why it was necessary at all. It delayed my journey when time was of the essence."
Pro: "Nice crew, lot of space"
Pro: "the premium economy section was very pleasant, well worth the $150 upgrade price. Though they should have included priority boarding."
Contra: "One hour delay in boarding, two hours sitting on the tarmac due to cargo loading and overweight issues. No notices, very poor communication."
Pro: "The breakfast quiche was a pleasant surprise. Crew was very welcoming and professional."
Contra: "I was surprised to be charged for 1 piece of checked baggage. I was never informed I would be required to pay for 1 piece of checked baggage. I would have paid ahead of time, had I known. I tried to check-in online but was denied access to my ticket because Swiss Air thought I might be a robot. I kept following instructions for positive access but after about 10 attempts I quit. Very irritating!"
Pro: "Helpful staff and pleasant easy flight."
Contra: "I don’t appreciate the bar being set so high, because now other flights will seem sub-par"
Pro: "Everything was excellent from boarding with almost no delays to the service on board. We would definitely travel with swiss again"
Pro: "Great service & lots of room to sleep"
Pro: "Nice experience."
Contra: "Seats are not so comfortable. Crew is nice, but not too nice"
Contra: "Always when one sits in the back of the plane, they run out of one meal. The food was ok. Not sure why they serve ice cream and cheese as a snack."
Pro: "Dry. I’ve food and really felt pampered"
Contra: "I paid extra for economy plus with extra legroom and a seat that reclined more - waste of money - the seats were extremely uncomfortable!"
Pro: "I was late ( I had to drive 230 Km ) and I managed to call in advance the company that was doing the check-in on behalf of SWISS - I asked them the Check-in time closing time and by almost flying ( speeding like crazy ) I arrived before that moment."
Contra: "I did not check the terms and conditions of the ticket. I am a Star Alliance Gold member and I was expecting SWISS to have a similar booking system like the others I fly with. I found out that the ticket fare did not contain checked luggage ( so I had to pay a hefty fee for it ) and also my 20" wheeled case that was ok in all the other flights I took it with me, this time was oversized and overweight . My wife took out the 2 laptops so it became within weight limits but still oversized - My wife paid for the fee ( I wasn't there at the time and she is not a such experienced flyier as I am ) . When I found out about the fee, I checked their rules and I found out that the hand luggage is allowed to be 22" . I saw in the airplane a lot of people with cases having the same size as mine, that went as checked luggage at a cost fo around 40 . I want to see how can I get my money back . . ."
Pro: "Excellent, super-friendly crew, excellent meal"
Contra: "I have just had the most unpleasant experience with Swiss Air and feel that anyone on FB should be very careful when dealing with this airline. I am a Gold Member of Star Alliance for more than 20 years and have flown dozens of times on Swiss and would expect courtesy and consideration in return for my loyalty to their airline. Their flight from Hong Kong to Zurich leaves at 00:15. I mistakenly booked this for Nov 9th instead of the intended late evening of the 9th which then turns out to be Nov 10th. When I discovered my error, I called Swiss at least six times to explain my error and ask if my son could stand by for the same flight on the 10th or even apply the amount to rebook the same flight the next day. ZERO flexibility or consideration. Missed flight, lose entire value. Start from scratch. Astonished that an airline that claims to be serving their customers would treat me this way. I travel through Europe at least 6-10 times a year from Asia. I will now route through Frankfurt, Munich, Paris, London, Vienna, Instanbul or even Moscow before ever going through Zurich again. I encourage anyone making travel plans to be very careful when considering flights with Swiss Airlines. Perhaps this treatment of a loyal customer explains why they went through bankruptcy already once."
Pro: "Smooth flight"
Contra: "I ordered a kosher meal and did not get it. The seats are very uncofmfortable. When the one in front puts their seat back it goes almost in to the face of the one behind."
Pro: "Staff, and service were good."
Contra: "We had to Run from our arrival gate to our departure gate, and take a train, and go through immigration and then a second documents check. It looked to me like Swiss Air knew we were running close as the flight rarely (if ever) leaves on time. It was stressful for us and for the 30+ others who were still in line in immigration when the flight time passed. It turned out to not be a problem but the published times are unrealistic. Seats were tight and comfort in cattle class is NON Existent sleep on an 8 hour flight was not even possible."
Pro: "The woman who checked in my baggage was very helpful and patient. I had to re-arrange some weight and she assisted me in maximizing weight and minimizing cost. The flight attendants we very kind in trying to assist me in finding appropriate food. The flight was very comfortable and the flight attendants were wonderful all-around."
Contra: "Boarding of the flight was delayed which impacted our arrival time in Zurich. I had a connecting flight- but so did at least 10 other Swiss flights at that time. The queues for customs were incredibly long and the only reason I made my flight was because I ran through the airport. I also had a challenging time with food. I am celiac and often cannot eat the standard fare on planes. I called in advance of my flight to notify someone of my allergy - and they told me the only way I could ensure such a meal was by purchasing a meal that cost $30. I was not willing to pay such a hefty surcharge for food because I had already payed a bit extra than budgeted because my partner had recommended the excellent service of Swiss. I have traveled on several airlines for intercontinental flights between Boston and Europe - and have always had my allergy accommodated at no extra cost. Once on the flight - I was offered an orange and banana for dinner and a small yoghurt for breakfast. I will be flying Swiss again in December and I sincerely hope they will be better equipped to provide for my dietary requirements."
Pro: "It's swiss. everything works. always."
Contra: "i didn't like leaving switzerland. but stockholm isn't so bad. gate agent can be a bit more careful when letting pre-boards on - too many people flying to scandinavia do not seem to respect boarding priority."
Contra: "I could not obtain a refund."
Pro: "The crew was very nice and professional lucky it was a short flight"
Contra: "The quality of the flight is cheap"
Contra: "Warm breakfast in coach would be appreciated, but i understand it is just coach."
Pro: "The flight had a delay but managed to (partially) make up for it."
Contra: "Boarding was a little slow. Perhaps it would be nice to more explicitly explain to people how to more quickly stow their luggage and then sit down in order to let other people through. The seats felt a little more cramped than usual."
Pro: "crew was great"
Contra: "my entertainment controller did not work and my daughters head phone plug would only half work."
Pro: "crew very nice and helpful. great service. food was very good and good portions. very nice entertainment system."
Contra: "unable to choose seat without paying extra."
Pro: "Check in, crew were friendly enough"
Contra: "Worst food ever, vegetarian so called wraps and breakfast. Bland eggs and rotten fruit salad. The fact that when I request a window seat and am told I have one then to find out I don't. Rather tell me that in the first place. This has happened numerous times with swiss. Remote for the entertainment didn't work and although crew said they would reset it they never did. A bit of a pain for a long haul flight of 8 hours...."
Pro: "nice and efficient crew. seats had good space for flight"
Contra: "no entertainment."
Pro: "everything, the crew, the journey, the food and the entertainment as well"
Contra: "Bag is missing and no one at bagga area to help! Have waited almost an hour!!!!"
Pro: "Same as on top"
Contra: "The seats"
Pro: "Decent food, for airline food. I was not expecting anythoing for the 3 hour flight,. Included beer/wine/spirits helps a lot."
Contra: "It's still a cattle car for coach travel. Boarding was hectic. Called all passengers at once, which resulted in a crowd pushing to get through the two checkpoints all at once."
Contra: "They lost my bag and after 24 hours, still no word on whether it's been located."
Pro: "only a short 1 1/2 hr flight but the attendant was wonderful."
Contra: "only problem was with the pull out tray. We were in a bulkhead seat and my husbands tray was loose and tilted and his juice spilled all over. The attendant was very good and helpful in cleaning up. Think that the trays should be checked and tightened if necessary."
Contra: "Terrible service. Crew was unfriendly and unhelpful. There seems to be an element of arrogance when flying with this airlines."
Pro: "Very professional !"
Contra: "The first coffee given at the beginning of the journey,was very good,(which is in general unusual during the flights), but the one given at the end of the trip was bad."
Contra: "The best Airlines ever from every aspects, I’m frequent traveler of Turkish airlines and will be for good."
Pro: "The service and food are always fantastic. The staff really goes out of their way to make you feel welcomed and comfortable. The ticket price was fantastic too!"
Pro: "Surprised to get a meal on such a short flight! Very good service."
Contra: "The entertainment system is old, not easy to use, and lacks features."
Contra: "More space and room"
Pro: "Everything. They were polite fast and never condescending to passengers."
Contra: "I could of wish they would have been a little more stern with some passengers."
Contra: "My suitcase was completely soaked from the rain in Istanbul. It must have been left on the tarmac in Istanbul before it was loaded onto the aircraft. I had clothes on the inside that needed to be dried once in Cairo."
Contra: "The flight was late, with no explanation."
Contra: "Dismal customer service"
Pro: "The crew members were really nice"
Contra: "Everything was great"
Pro: "The plane :)"
Contra: "After a tech problem that kept the flight on the ground .. The rebooking staff were awful"
Pro: "Better than all others at this time."
Pro: "For once, on time departure. Quick boarding. Courteous service."
Contra: "Cabin a little too cold for passengers around me."
Contra: "Flight was overbooked, which is always an annoying inconvenience. As a result, the flight was significantly delayed. When the plane landed the pilot immediately had to take off again which was really unusual and unsettling. But eventually we were able to properly land."
Pro: "Hello the service was excellent"
Pro: "On-time departure. very polite and friendly staff and we got there fast!"
Pro: "The seats reclining not only the back. The food very tasty."
Contra: "I think finding a way to empower the crew to explain to passangers who took the extra seats ( some up to 5 per person) the entire 12 hours, that they must switch at some point if asked. There weren’t willing to do it on their own( being civil is a learned skill) and refused to allow someone else to take a nep on the extra seats as if they had paid for it."
Contra: "The people smell very bad !!"
Contra: "No beer or wine with meals, noisy flight and cheap headphones"
Contra: "The flight arrived late and Tipton Long to depart."
Contra: "NO ONE IN TURKISH AIRLINES WILL HELP YOU AND WHEN YOU ASK FOR HELP IT BECOMES AN INCONVENIENCE FOR THEM. HERE'S THE STORY, MY FLIGHT WAS 2 HOURS LATE SO WHEN WE LANDED TO CATCH OUR TRANSIT FLIGHT IT WAS ALREADY GONE. SO WHEN WE ARRIVE TO SPEAK TO SOMEONE ABOUT A HOTEL OR FOOD THEY HAND US THIS PAPER AND TOLD US TO GO TO THE HOTEL THAT IS IN THE AIRPORT IT WOULD BE FOR FREE ALONG WITH THE FOOD. WHEN WE GET THERE THEY TOLD US NO, IT IS ONLY FOR BUSINESS TRAVELERS AND WHEN WE EXPLAIN THAT PASSPORT CONTROL SENT US HERE WITH THIS PAPER THEY RESPONDED NO, WE NEED A HOTEL VOUCHER AND WE NEED TO GO BACK. WHEN WE ASK HER TO CALL PASSPORT CONTROL (BECAUSE THEY ARE THE ONES WHO SENT US TO THEM) TO SPEAK TO THEM YOURSELF, SHE SAYS "IT'S NOT OUR PROBLEM" WHICH THEN MADE ME SNAP AT HER AND TELL HER WTF DO YOU MEAN ITS NOT YOUR PROBLEM? YOU WORK HERE!!" SO WHEN I ASK FOR THE MANAGERS NUMBER FOR COMPLAINT SHE GIVES ME A 5 DIGIT NUMBER THAT LOOKS MORE LIKE A ZIP CODE THEN A PHONE NUMBER. THEN WE GO BACK TO PASSPORT CONTROL WHO TOLD US THAT WE WOULD HAVE A FREE HOTEL AND FOOD THEY CHANGED THERE STORY AND DIRECTED US TO PAY FOR A VISA AND PAY FOR A HOTEL OUTSIDE. SO IN THE END THEY GAVE US A BULLSHIT STORY SO THEY CAN GET RID OF US AND HAVE US RUN AROUND WHERE IN THE END WE GAVE UP AND SLEPT IN THE AIRPORT TILL WE GOT HOME. THIS IS WHEN I WAS COMING BACK WITH TURKISH AIRLINES. GOING TO MY PLACE OF DESTINATION THE FLIGHT WAS LATE 4 HOURS AND LUCKILY FOR US WE HAD A LONG LAYOVER THAT WE DIDNT MISS MY FLIGHT GOING TO MY PLACE OF DESTINATION. SO GOING AND RETURNING FLIGHT WAS LATE! WORST EXPERIENCE I EVER HAD!! I WOULD NEVER FLY WITH TURKISH AIRLINES! AND WHILE I WAS THERE FINALLY GETTING READY TO GO HOME A MAN SAT BEHIND ME AND ASKED ME IF I WAS GOING ON THE SAME FLIGHT AS HIM AND I TOLD HIM NO WHICH THEN HE STRIKES UP THE CONVERSATION AS TO HOW TURKISH AIRLINES MADE HIM MISS HIS FIGHT AND GAVE HIM HELL! SO I WAS NOT THE ONLY ONE WITH THIS PROBLEM! IN THE END HE SAID TO ME TURKISH AIRLINES IS GARBAGE! AND I DONT BLAME HIM!! STAFF WAS THE WORST THING TO DEAL WITH AT TURKISH AIRLINES!! YOU HAVE BEEN WARNED!"
Contra: "Call or sms passengers . Waiting 4 hours and nobody at onboarding counter is not acceptable Plane acilities and meal under any expectations"
Pro: "Top notch service on the airplane"
Pro: "Great seating & service"
Contra: "Non stop talking people behind me!!!!"
Contra: "Lost the bag and will return it . Still discussing with them after five days. Promising to deliver each day but then not doing it. Miserable experience and do not recommend using this airline."
Contra: "Great experience"
Contra: "leaving late"
Pro: "We liked how easy it was for English speakers - English announcements, English-speaking attendants, good signage at airports."
Contra: "Our luggage did not transfer in Istanbul (1 hour layover) and didn't arrive in Warsaw for nearly 48 hours (actually 45 hours)."
Contra: "Flight was delayed but that wasn't the main problem. Went to the wrong gate for my connecting flight, Turkish air rep at the gate checked my boarding pass, didn't say a word about me being at the wrong gate. Tgere was no announcement of any kind (found out later, Turkish sir doesn't do announcement at the Istanbul airport. No clue as to why). Thought, tgere was another delay and by the time I asked, it was too late to catch my flight and that's when I got a full dose of every single person w Turkish air trying to stiff me with the most outrageous penalty for changing Nguyen my ticket. Started out at $1114 on a $758 ticket, then went down to $925 and if I stay over night, down to $750. Seriously? Rude, talking down at me and telling me that if I don't pay the penalty, my return ticket will be cancelled. I keep getting bounced from one person to another being told to wait here and wait there then I finally got so sick of all of it, bought a new connecting flight online, spending the night in Istanbul and will see what will happen w my return flight to the US. I call this 'theft' as, if i buy an entire new ticket from Istanbul to Cairo then back to the US online, it will cost me less than the penalty they're trying to get me to pay. Shame on you Turkish airline!! You'd think w all the issues they're having w tourism in their country these days they'd care about not doing this kind of mistreatment of their clients."
Contra: "It was unbearably hot on the plane. I was wearing shorts and a tank top and was sweating."
Pro: "The window seat"
Contra: "Nothing :D"
Pro: "The food was amazing."
Pro: "The crew was nice."
Contra: "We were in the plane over Istanbul airport for more than half an hour because we did not have the permission to land. That put a lot a pressure on us because we had less than 20 minutes to catch our connecting flight to US."
Contra: "On the San Francisco to Istanbul flight the food was a bit greasy. Otherwise good service from crew and company."
Pro: "The service and entertainment!"
Pro: "Better planes"
Contra: "Very small chairs. Terrible boarding system"
Contra: "We stayed on plane for long time before it took off, and we arrived late, food was not good"
Pro: "The food and the boarding was fast."
Contra: "Everything was great."
Pro: "It was nice to receive a meal on such a short flight."
Pro: "Arrived on time even though it was late departing."
Contra: "Crew never informed us why they were late departing. Boarding the airplane was problematic."
Contra: "YOU destroy the traveler Luggage at this trip and there is some items missing . Thank you"
Pro: "Comfort, good quality meal, on time"
Expected A320neo as per the booking, got a 28 years old A321. Still no food service. Not impressed at all this time by Lufthansa.
Contra: "Flight was cancelled"
Pro: "I didn’t get the chance to experience the seats because I didn’t get to be on the flight due to a huge mistake of a Lufthansa employee"
Contra: "Hire better competent people!"
Pro: "Lufthansa is an airline in a different class altogether. Can not compare with any commercial airline that flies to Europe"
Contra: "Great food, comfortable seats, enjoyed the whole 11 hour flight."
Pro: "In-flight crew was friendly, the food & beverages were OK and there were plenty of in-flight entertainment options."
Contra: "They double charged the baggage fees: I prepaid in advance but upon checking in for the return flight the representative wasn't able to locate the appropriate information, although I had a printed copy of the confirmation email they sent. I had to pay for it again which is a lousy experience."
Pro: "Super service. From gate in Frankfurt to Rome."
Contra: "Communication on which luggage carousel our luggage was going to be on. The screen said, carousel 11 when in actuality, it was carousel 10. Very confusing...and caused me a delay. That’s the only frustration in the entire trip so far."
Contra: "Went First Class. What a joke! Coach seats & service. Only difference is they leave the middle seat empty. This appears to be the European standard (we flew on 3 different airlines) for 1st Class within Europe flights. Save your money, fly coach within Europe."
Contra: "terrible experience - hidden fees for 1st checked baggage travelocity messed up on their site when the ticket was purchased when in fact the person that travels needs to pay to check in the luggage"
Pro: "The people who work for Lufthansa are the nicest i’ve met, on par with Turkish airlines. The times for boarding and departure were respected, the flight was short but pleasant."
Contra: "The long lines. After check in and security, boarding could have involved less of a standing and waiting, with a bit of ahead communication that could be attained. For instance indicate the order of boarding, time until boarding, and place where the passengers from rows 50-70 should form ia line..."
Pro: "All good - Lufthansa even handled an unexpected air traffic delay well, meaning my connection still worked. Great price too - booked at short notice and Lufthansa business was half the price of BA. Far better device too."
Contra: "No negatives."
Contra: "Waited in Luftansa line 9.5 hours to rebook flight after Munich airport shut down for 7 hours. Lufthansa totally unprepared for this situation. Understaffed and unhelpful with directions. Finally got to Los Angeles after 48 hours. Still haven’t gotten luggage 2 days later and no communication on when to expect it."
Pro: "see above"
Contra: "see above"
Pro: "Flight on time, good service, helpful staff"
Pro: "Crew very nice and carefull"
Contra: "My luggage was destroied ;-("
Pro: "Staff was very polite, helpful, and attentive. Our flight left late due to a delay with the plane, and the flight attendants were very proactive about informing passengers about making connections and doing all they could to help."
Contra: "All good."
Pro: "We originally paid for seats a month before and were told to move seats because the plane was full. Plane was not full. Would like refund."
Contra: "Customer service"
Pro: "Lufthansa has it all together and knows how to fly. I recommend to everyone!"
Pro: "Comfortable seats with plenty of room. Enjoyable crew during the flight."
Contra: "I did not have any complaints about this specific flight."
Pro: "Very good service.."
Contra: "A flight attendant from Bucharest to Frankfurt kept bumping her behind in my shoulder. Before this she was not helpful when I asked her where to put my bag. She shoukd not work with people if she does not like them. Otherwise, everything was great: food, space, movies."
Contra: "crew was not friendly"
Pro: "I liked professionalisam of the flight crew from the start till the end of the flight. They were always nice and ready to serve on 10 hours flight."
Pro: "Getting off! Ok, i have to use 50 characters... i also liked the check-in counter staff in Orlando."
Contra: "I have flown on many budget airlines that were more comfortable than this flight. Hard uncomfortable chairs with a lack of leg space (and I'm only 1.70m). The food was poor and the service was worse- i pressed my call button for a drink mid-flight and it kept getting cancelled without a steward coming. Finally, after pressing the call button about 10 times a steward came and begrudgingly brought me a drink. Choice of movies was poor."
Contra: "It wasn't Lufthansa"
Pro: "food was great"
Contra: "gate changed and we gad to take the bus to the plane which lead to sn delay and almost the plane couldn't leave before the airport closed. however, we eventually made it ..."
Contra: "Leg room on the 747 was ok. The service was average considering i had to keep asking the staff to atore my son's insuline medication in a cool place, they said they cannot at 1st but eventually they did. The entertainment system had to be rebooted 3 times during the flight which takes 15 to 20 minutes. So it took 3 hrs to finish the movie. The connection flight was a bit redicilous, 1 hr to walk to the other terminal in frankfurt, the 1 hr flight delay , the boarding was like a zoo, no initiative to take control and organize the boarding, the elderly and the children and crammed withe other passengers.."
Pro: "I was really upset because time for living 6 and we left 8:15 I had connection fly to Romanian I missed because of ...I stay in Germany for 5 hours.I ask Lufthansa too put me on Tarom fly they say is United fly...they really make me updated.I think the crew on United is not friendly.The food waste good in"
Contra: "I like the movie"
Pro: "I have been spoiled with the large planes, so the small ones to me are cramped, but thats with all carriers not just Lufthansa. I generally prefer to fly Lufthansa when heading to Europe."
Contra: "It took over an hour to drop off a bag prior to boarding. I had already checked in online. There were long lines in Bucharest and simply not enough staff working the Lufthansa desks."
Contra: "Although we had reserved (paid) seats as a family in an entire row, upon check in we were given different seats. We had to spend 20 minutes talking with different agents in order to get our original seats."
Pro: "Movie selection, wine and food"
Contra: "Crying babies - outside of the crew control"
Pro: "Efficient boarding. On time departure."
Pro: "Real food with real tableware even in the Econ section. Unbelievably courteous staff. Will make it impossible to fly Anyone else when going overseas"
Contra: "Nothing...I felt spoiled"
Contra: "The food could be better. The ravioli option very oily ."
Pro: "Was served food and drinks for a 2 hr flight between OTP and MUC. Who else does this? My mom was offered transportation assistance throughout the entire flight. Preboarding on every leg of the flight"
Pro: "Plane was clean and service was great."
Pro: "The energetic crew who served with a smile"
Contra: "The tea was not strong and was served lukewarm and movies not up to standard.how about new blankets...and food only a choice between 2...chicken or pasta..why not beef or mutton?"
Pro: "Attention to details, big clean bathrooms, service with a smile, friendly flight attendants, overall a great experience. I think American, United and Delta and other airlines could learn a lot from this Company."
Contra: "Not much, just the USB port on my chair was not working. No biggie. Reported it and should be fixed asap."
Pro: "Despite the wintry weather, a safe take off and a nice flight. A plus to Otopeni (Bucharest) airport administration - clean runaway, no snow no ice on it."
Contra: "Delay time should be posted accordingly at the gate."
Contra: "My flight was cancelled due to the pilots' strike. I only learned about this when I attempted online check in. Lufthansa never attempted to notify me. Then when I called in to the Romania Service Center to rebook, the phones went down in the middle of the call. That is understandable given the extreme volume of calls they were handling. What is unacceptable, is that they made no attempt to contact me once the phones were up. I ended up calling the U.S. service center at 1am local time to rebook...only 3 hours before I needed to leave for the airport. It took an hour - which I paid for at direct dial international rates - to find a flight. I'm very grateful for the U.S. service rep who was kind and helpful. She was the one bright spot in this poorly handled situation."
Pro: "On-time, excellent and friendly service. I received the special meal I requested (vegetarian Asian) and it was very tasty."
Contra: "Not very many English language movies. I wasn't able to get the subtitle in English for the German programs."
Pro: "Service was excellent"
Contra: "All would have been great, but the cross Atlantic had a locked seat assignment. I was assigned last row and middle seat, I could not change seat when there were other seats available at check-in. United would not let agents change either. Maybe kayak related? Expedia always allows seat changes"
Pro: "Seat backs are flatter, which for me (a shorter woman) is much more comfortable than the more contoured seats on other airlines."
Contra: "Very dry sandwiches."
Pro: "Flights were on time. Both Air Canada and Lufthansa Airlines Service, including sitting and boarding process were relatively smooth."
Contra: "12 hour long flight from Frankfurt to LA was exhausting."
Pro: "Organized boarding, service, left on time"
Contra: "No gluten-free food when they served the food. They said that they didn't serve gluten-free food on short flights, but this was two and a half hours. Also, I had asked for a gluten-free meal when I booked my flight. Not good in today's world, when quite a few people have to eat gluten-free. (I am a medical doctor.)"
Pro: "Wonderful flight, way more comfortable but in the other economy class I've been on"
Pro: "Everything went fine."