No wheel chair assistance was provided though we requested it throughout the journey. First leg Delayed by an hour.
My check in baggage got misplaced with other baggage. I have been helped by fellow passenger and fellow indigo member to get back my luggage.
Tried to contact customer service for several times but failed to contact. Strong customer service is required.
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Pro: "Excellent services"
Pro: "No distance between passengers (covid)"
Pro: "best airline"
Contra: "when its best there is no comment"
Pro: "The cabin crew was very attentive throughout the long flight, offering water and orange juice often. Good selection of movies was available."
Contra: "Can't think of anything, everything was very good."
Pro: "attentive crews, clean toilets"
Contra: "waited for 2 hours upon immigration clearance, not sure what was the issue. ground handling only updated there was a delay. baggage didn't get loaded onto carousel until 2 hours after landing. horrible"
Contra: "Too hot in the plane - was far too hot. too late the drink...after I eaten."
Pro: "Food was good and crew"
Contra: "Old aircraft from Doha to Dhaka."
Contra: "They do not understand the word priority at Doha airport. Business class passengers boarded last."
Contra: "Again very impressed with Qatar Airways service on the board"
Contra: "Catering load was poorly estimated. They'd run out of my first choice of brunch despite being in the first row (apparently pancakes are "really popular with the kids" but they don't load extra to account for this). Also ran out of my main choice."
Pro: "The crew was amazing. Made traveling with infant little less harder."
Contra: "The crew from Doha to Kolkata segment could have been little more helpful, especially when they see someone travelling with small kids"
Pro: "Seat was very comfortable and the flight was on time."
Pro: "Much better than average meals"
Contra: "more cell phone charging stations at the airport"
Pro: "Excellent Service and most friendly staff"
Contra: "Nothing was bad. But the food taste can be better"
Pro: "The entertainment was reasonable, I enjoyed the festive choices."
Contra: "Screaming babies, obese people sat next to me, water rationing, not a pleasant experience. Arrived sleep deprived and dehydrated. I have much better experiencs on a visit to Australia - this was my third time this year!"
Pro: "The friendly and helpful service."
Contra: "There was a long line by my seat to use the restrooms."
Pro: "Service was fantastic as usual for me however it seems women are not treated equally service wise as wife on all 4 legs did not get all the things i was afforded. Lighting, pajamas, bed mattress, meal choice queries etc"
Contra: "The need to pull out boarding passes multiple times-like 6 times- and having to be screened Twice. To even buy some mouthwash i had to show boarding passes. Ridiculous"
Pro: "Helpful Qatar Airways passenger assistant at check-in."
Contra: "Security check chaos. Obnoxious security woman. BHX strict single bag, 7kg cabin baggage"
Contra: "Did not make this flight."
Pro: "The movies, snacks, the crew. They were very friendly and helpful on board not the crew in the airport!!!"
Contra: "Space of the seat and the ground crews(aiports) how come their less friendly than the crew on board!"
Pro: "process quick and efficient"
Contra: "average seats"
Contra: "Bad app don’t trust"
Pro: "Flight was good n easy"
Contra: "Extra hour that takes to do this flight because we have to fly around Saudi Arabia....."
Pro: "Office staff was cooperative Overall flight was good"
Contra: "Ground crew was rude in behavior - not all but briefing counter staff"
Pro: "Once staff were aware that my child was sick one staff member in particular regularly checked on the well being of my child."
Contra: "Crew only helpful when pushed to help. My child was sick and the cabin crew tried to give me food. I said that my child had just vomited but there was no offer to help me clear it up they just continued serving food to other passengers. I had to search for someone to help me to clear up and then I felt as though I was an inconvenience. I then had to look for someone to bring food for myself and other child. My other child is 1yr and 11 months and I was told they were only allowed baby food not a child meal. Although there were a few spare seats on the plane I was squashed into a full row with a 3 yr old and one year old on my lap. I appreciate that there may not have been any bassinet seats left but would have been helpful not to be on a full row as a single adult travelling with two small children. No offers for assistance with bags."
Pro: "The staff are outstanding! Friendly, helpful and accommodating."
Contra: "Poor choice of movies. Their 'world' movies should have subtitles"
Pro: "Had a great experience with this flight"
Contra: "Didnt have food My mother has diabetes and she had one meal in her 14 hr flight Unacceptable"
Pro: "The professionalism of the staff"
Contra: "No comment"
Pro: "Good food includes veg."
Contra: "I didn't have much time on my layover, i would've expected the transfer to be better."
Pro: "Flawless boarding, service, food and arrived 30 minutes early."
Pro: "The crew was excellent in their mannerisms, efficiency, service and never ending smiles."
Contra: "The flight was not overly crowded and many of the passengers were seated with three people per set of seats while others were seated individually and able to spread out with much more comfort. I felt that when the flight crew saw this they could have made everyone much more comfortable by switching people to two people per row thus giving them more room especially on such a long flight."
Pro: "Flew from Frankfurt to Doha in Business 1A. Being a gold member and buz class received extra attention and the flight supervisor did a commendable job."
Contra: "Nothing as such"
Contra: "Crowded flight, late departure."
Pro: "The entertainment was great."
Pro: "Very friendly crew and efficient check-in service. Food was lovely."
Contra: "Multiple problems with onboard entertainment re-setting itself."
Pro: "I travel from Sydney to Europe (UK and Greece) regularly. My experience with Qatar airways was fantastic: I highly recommend it. First of all, the travelling hours are a bit shorter (compared to travelling via Singapore or Hong Kong) probably because of the geography of the cities/connections and the corresponding flight times between Athens-Doha-Sydney. The aircraft was exceptional (I believe it was Airbus A380). It was a double-deck, wide-body and four-engine jet airliner. Cabin and economy class seats were very comfortable and more spacious compared to other aircraft. There was minimal turbulence, which is partially due to the type of aircraft: at least this is my understanding. The aircraft also had wi-fi (complimentary for the first 15 min) and one was allowed to use the mobile phone during the flight (except during take off and landing times). The flight attendants were absolutely amazing. Also, the crew was very understanding and friendly with children. Food was also excellent and in good portions. Overall there was high tech aircraft, excellent service and no delays. I will choose it again in the future."
Contra: "On the downside, I had a problem with my entertainment device during the whole flight: there was no sound, so I was not really able to watch any movies/TV.. The flight attendants tried to sort it out, but it was not possible. They kindly brought complimentary magazines and drinks/snacks, however it would have been much preferable if I could watch a movie or if free wi-fi was offered for the whole flight, as compensation.. My understanding is that this was not an option, due to problems providing free password..."
Contra: "The seats don't recline very far and on the a380 the window is a very long way from the seat making it impossible to lean against. - so difficult to get a reasonable test. The food was not great. Perhaps not qatar's fault(?) but we bought duty free alcohol in Brussels and took as carry on then after a layover in Doha we were advised Australian regulations prohibited us from taking it on board for the final leg - even though it was still sealed in the duty free bag. We were forced to check it protected only by some lightweight clothing and a thin back pack we had been using as cabin luggage. Fortunately it made it undamaged - but it would be better if we had been informed of this at Brussels."
Pro: "Friendly quality staff, good aircraft."
Pro: "Friendly staff, new aircraft, great food"
Contra: "Just some help with hand luggage"
Contra: "The flight crew and gate crew were the rudest I have seen in my entire life. They acted as if they were too good to acknowledge passengers and ignored the flight attendant light and other efforts to get their attention to ask a question."
Pro: "Seats comfortable. Entertainment was extensive. Food was good!"
Contra: "Landing was rough!"
Contra: "Stuff not helpful, rude and not helping at all despite us being with a baby"
Pro: "The crew was on point and did there jobs well."
Contra: "The food was old fashioned and stuck in the 1960s. Having an option of Beef brisket or Salmon or two polarizing choices. I opted for the brisket and it was decent but not actually worth finishing. It was too fatty and strange tasting. Boarding in Sydney needs much improved screens and communication."
Pro: "Crew was super nice and accommodating. Entertainment was the best selection I’ve ever seen."
Contra: "It was impressive. Can’t yhink of anything."
Pro: "The service, food , amenities were all A +++"
Contra: "2 hour delay sitting in Bangkok airport due to sick passengers and their luggage getting off"
Pro: "Crew was friendly. Comfortable."
Pro: "Crew were more friendly from Dubai to Sydney than on other Emirates flights."
Contra: "Screaming kids for whole 14 hours!"
Contra: "Only one thing thaar I'd suggest as an improvements would be to provide water on a mores frequently basis"
Pro: "Information from the captain"
Contra: "Serving alcohol to someone who had consumed a lot, difficult for the crew to know though."
Pro: "Everything was great"
Pro: "The flight certainly lived up to its reputation as being one of the nicest airlines to fly, even in being in economy. Great service, great food, great on board entertainment."
Contra: "There was an incident prior to take off where a passenger in first class had to be removed from the plane. Though it’s certainly not the airlines fault that there was an issue with a passenger, they should’ve been a lot more transparent and gave us a lot more information on what exactly was going on other then “we need to go back to a special area to get this passenger off.” Couple that with the security checks to “make sure there is nothing on the plane that shouldn’t be” and very little explanation of what actually occurred, it made for a very stressful flight. Not knowing if this passenger had made any kind of threat against the plane, or safety of other passengers... etc, it was very hard to feel safe for the remainder of my trip being left in the dark as the incident occurred in first class."
Pro: "The flight was incredibly comfortable, and Emirates reputation is well warranted. Service was impeccable and food was great. Seats were great, especially in business."
Contra: "Overall business class was great, however I didn’t like the placement of the remote at my left shoulder. I hit rabdom buttons a few times and it changed the channels and I would have to re-search for the movie I was watching. Everything else was absolutely perfect."
Pro: "Ease of checkin"
Contra: "Delayed take off Delayed baggage retrieval’s"
Pro: "Attention to detail Great Entertainment Excellent food Pilot updates on timing"
Contra: "Movie channels and music could be easier to use"
Pro: "This was operated by Qantas. Nice movie/music setup. Crew friendly"
Contra: "Food plentiful but meat was tough and pretty instututional in taste. Couldn’t eat but half of any meal"
Pro: "Nice airplane, good entertainment, good food, ontime service, pleasant cabin crew"
Pro: "Crew were great"
Contra: "Boarding is chaotic. Why ask First and Business passengers to start boarding when all you are doing is getting them to leave their seats and stand up for fifteen minutes in front of the closed doors going out of the departure lounge?. This has happened three out of three flights and must be standard operating procedure."
Pro: "Best airline so far for economy long haul flight, was emerites flight"
Contra: "No Arabs on board but everything in Arabic, no real issues. Would have been hard for my Thai girl to navigate on her own"
Pro: "Decent food, real utensils, free wine, excellent entertainment system, free limited wifi. Try finding that on a budget airline"
Contra: "The boarding gate space was quite small and there was no separate queue for business. So you literally had to push through people who were already in the queue to board as a business class. There was no space to go around."
Pro: "Service is phenomenal, comfort of the seats and in flight entertainment was fab."
Contra: "Food was mediocre, but then again haven't ever had a wonderful meal on an aeroplane before!"
Pro: "Pretty uniforms and good service: Polite, gentle, helpful"
Pro: "They were on time and excellent service all the way. It couldn't have been better."
Pro: "I was impressed by the professionalism!"
Contra: "Chinese passengers passing gas!"
Pro: "The entertainment unit worked all good. The food was great."
Contra: "Flight got delayed. I can't say crews weren't kind but I was on another airline with much much kinder crews."
Pro: "The plane. The thoughtfulness of the crew. My seat's location. I was lucky to be in the front center! The flight information display. Flying at night across the Tasman Sea it was as though we were stationary (apart from a little vibration as we crossed the Southern Alps). Besides, the Air Bus is so quiet (comparatively). Oh yes. One other thing: the fare."
Contra: "We are vegetarians (not vegan). I wasn't keen on the chicken/fish option. But I didn't complain."
Contra: "The boarding process could be more organized and more smoothly."
Pro: "Food selection Wine not as good as usual"
Contra: "Boarding was chaotic. Why usher First Class into an area make ten stand up for ten minutes before boarding?"
Pro: "I enjoyed the meals that were provided, the comfortable seats, and all of the flight attendants were very friendly."
Contra: "Headphone was taken by crew the moment plane landed."
Pro: "The service was the best ever. Business class: The floor plan of seating was smartly laid out with plenty of room for storage. People were not crowded together and the food and drink were 5-stars!"
Pro: "more leg room compare with other carriers, a variety of meals to choose from for special needed people (need to pre book online)"
Contra: "can't find anything to complain with"
Pro: "Really comfortable, good service."
Pro: "I requested a blanket for my Son and was told there was none available....."
Contra: "On disembarking I notice a various overhead compartments with bags full of blankets. Why was a deny a simple Blanket? This is unacceptable in an airline that praises itself to be one with the best customer services.......Bad, really bad...."
Pro: "So comfy... Great service. Wished the flight was longer b"
Pro: "Emirates is always excellent however the crew were not very engaging"
Pro: "La amabilidad de la tripulación, que sí el menú es completamente vegetariano. No como otras aerolíneas que te ponen manteca, leche para el café..."
Contra: "Todas las veces me cae muy, pero muy mal. Cuando llegó el momento del té o café, me dieron sal en vez de edulcorante. Demasiado condimento. No es comida para un vuelo, es difícil de digerir. Hasta produce síntomas de indigestión."
Contra: "We fid not enjoy the close proximity of several screaming children who insisted in screaming at all hoyrs, making sleep impossible. What was concerning was the reluctance of the staff to intervene. Most disappointing as we did not have any sleep at all overnight."
Pro: "Fantastic service all around"
Contra: "Seat could have a more comfortable bottom and IFE was a bit dated"
Pro: "seats reclined nice, movie selection great"
Contra: "i didn't care for the manner in which you are charged for baggage fees"
Pro: "Entertainment was good, staff friendly and accomodating,"
Contra: "Food was just ok, breakfast lacking, only given croissant and yoghurt, the angled lie flat beds are not as good as the 180 degree lie flats, would be nice to have complete lie flats."
Pro: "Economy seats still comfortable"
Pro: "Amenities and food, customer service."
The food was really good for a flight; the crew were genuinely engaged and service oriented.
Very pleasant crew. Clean, food choices were good
Staff were lovely. Plane was clean and comfortable. Nice clean blankets snd pillows.
Better entertainment options and faster boarding.
One of my bags didnt arrived. It was a priority bag. And the flight was a really bad experience. There were two kids (2-3 years old) from two families in business class that cried during literally 10 hours! Was a really long flight
Hi. You canceled my trip and now you are asking me for review? Check my trip record and you will have my review. Call your customer service and you will have the answer. This was the worst experience in my life. Sorry for you.
Pro: "Crew was very attentive and courteous"
Contra: "More fruits and non-starchy vegetables would make food more enjoyable"
Contra: "Games sollten Nachts gesperrt werden. Die gute Dame hinter mir spielte wohl die ganze Nacht Solitaire und mein Sitz schüttelte immer. Auf meine bitte zu stoppen weder kommentar noch reaktion."
Pro: "The crew was very professional and courteous."
Pro: "Flight attendants are friendly and helpful."
Pro: "I was in business class and it was great. The staff the food and the seats were awesome."
Contra: "I booked through Kayak and when I arrived at the airport Swiss air had no seat available for me. I was forced to upgrade to ensure a seat."
Pro: "Crew was great. Comfortable seats. Grateful they held the plane when we had a late arrival in Zurich"
Contra: "Swiss generally should be more helpful/accommodating with transfers - especially at mammoth airports like Zurich. We had 10 minutes to transfer - and my mother requested wheelchair support, which never came. Just a disaster in that regard."
Contra: "The flight was delayed by more than two hours leaving from Delhi to Zurich and by more than an hour leaving Zurich to Chicago. The service on the Delhi Zurich flight was minimal, inflight entertainment did not work in spite of the crew trying to reset, the bathrooms were AWFUL!"
Contra: "The boarding organize by group could improve the process"
Pro: "Always like flying Swiss business class. Great service, good food and a great lie flat bed"
Contra: "Difficult if not impossible to sleep in coach"
Pro: "On board is pretty good except that the seats are pretty narrow compare to our previous experiences. As a reference, I am 5‘3“ and 110 lbs."
Contra: "Our flight was delayed and the seats were narrrow."
Pro: "Very kind crew. Great food. Nice leg room even for economy."
Contra: "This was one of the most empty flights I’ve ever been on. With that, lots of room for carry on baggage. I fail to see why it was necessary at all. It delayed my journey when time was of the essence."
Pro: "The entire process from boarding in Chicago until arrival in Athens was very smooth."
Contra: "My flight was delayed more than 1 hour at least after overlay of 4 hours. I missed my flight from Vienna to Yerevan and the portion of my trip was detoured to Moscow and from there to Yerevan instead of 3 hours took me 8 hours. As a result of rushing and running in Vienna to catch my flight to Yerevan I feel and injured my hip, I would like a compensation , Please contact me at email@example.com or phone 703-609-8649"
Pro: "The crew was great and the flight itself was fine"
Contra: "The checking in experience was chaotic. I was told I was on standby for my connecting flight to New York. The flight was delayed by almost an hour and a half."
Pro: "The crew was very attentive and friendly. For the price the seats where comfortable."
Pro: "Everything was excellent from boarding with almost no delays to the service on board. We would definitely travel with swiss again"
Contra: "The flight was delayed 30 minutes. Not once did we hear an apology. They also changed the gate on us last minute and didn’t communicate. We discovered accidentally"
Contra: "Boarding started 20 mins late, once on board was moved to accommodate a family to sit together. No objection to them sitting together but how is it possible that they’re in that situation to begin with. Flight was overbooked so crew offering cash to delay for a later flight, which on a Sunday evening is an unappetising proposect"
Pro: "On time flight"
Contra: "Are the seats getting smaller or am I getting bigger?"
Pro: "New aircraft"
Contra: "Lost luggage. Flight delayed."
Pro: "I was late ( I had to drive 230 Km ) and I managed to call in advance the company that was doing the check-in on behalf of SWISS - I asked them the Check-in time closing time and by almost flying ( speeding like crazy ) I arrived before that moment."
Contra: "I did not check the terms and conditions of the ticket. I am a Star Alliance Gold member and I was expecting SWISS to have a similar booking system like the others I fly with. I found out that the ticket fare did not contain checked luggage ( so I had to pay a hefty fee for it ) and also my 20" wheeled case that was ok in all the other flights I took it with me, this time was oversized and overweight . My wife took out the 2 laptops so it became within weight limits but still oversized - My wife paid for the fee ( I wasn't there at the time and she is not a such experienced flyier as I am ) . When I found out about the fee, I checked their rules and I found out that the hand luggage is allowed to be 22" . I saw in the airplane a lot of people with cases having the same size as mine, that went as checked luggage at a cost fo around 40 . I want to see how can I get my money back . . ."
Pro: "The attention to Detail during the entire flight. Sure beats the US flights!"
Pro: "The crew fed us well throughout the flight--and we got free wine with dinner. The food was pretty good for airplane food. We got fresh dinner rolls, salad, dessert, and Swiss cheese. We got ice cream part way through the trip. I loved that we got a piece of Swiss chocolate on each leg of the journey. The crew was friendly. There was a screen at each seat where you could watch movies or TV, listen to music, or track your flight. The entertainment was free, and the crew provided free earphones. Blankets and pillows were provided."
Contra: "Like most planes, there was not enough leg room. It makes it pretty uncomfortable for an 11-1/2 hour flight. The boarding was a little confusing, but no serious issues."
Contra: "I bought economy class ticket! (I have a printout ticket as proof!) When I went to the airport i had a VERY UNPLEASANT surprise. I had a 23kg bag. Bording stuart said that my ticket is ECO LIGHT class and I don't have the right to any baggage. Worst thing of all was that the reason of my trip to Paris was my sister's graduation and half of the baggage was my formal wear and other half were presents for my sister! Your lack of transparency ruined one in lifetime special event- MY SISTER'S GRADUATION. I am very glad that you asked me for my opinion because I am using my free time to demand full refund, even tough the damage is much bigger than the cost of the ticket and it's irreplaceable."
Pro: "The plane was very clean the seats were neat and everyone was very friendly."
Pro: "Quiet, staff do not bother you. Seats are big enough to rest."
Contra: "Boarding and sitting takes a bit of time."
Pro: "It's swiss. everything works. always."
Contra: "i didn't like leaving switzerland. but stockholm isn't so bad. gate agent can be a bit more careful when letting pre-boards on - too many people flying to scandinavia do not seem to respect boarding priority."
Contra: "The seats in economy were unbearable for anyone of normal size, as I am. It is not possible to sit in even bare comfort in them. Obviously I'll have to find another airline or factor a size upgrade into the price"
Pro: "Well managed flow of services, polite and helpful staff, quiet environment, good air in the cabin."
Pro: "The flight had a delay but managed to (partially) make up for it."
Contra: "Boarding was a little slow. Perhaps it would be nice to more explicitly explain to people how to more quickly stow their luggage and then sit down in order to let other people through. The seats felt a little more cramped than usual."
Pro: "They put us in a nice hotel"
Contra: "Flight was delayed for more than 1 hour and it was overbooked. So they put us on a united flight for today. This flight is also overbooked."
Contra: "Swiss staff was not helpful at all at Zurich airport. I wanted to purchase a day pass in the Business class lounge. They said i could do that but need to do it online. When I couldn't get my device to bring up the right screen they said they couldn't help me. Bad customerbaervixe"
Pro: "Food & beverage, onboard entertainment and beauty product in the bathroom was good."
Contra: "Service was okay and the seats were horribly uncomfortable. Not what I remember from Swiss when I use to fly constantly with them 2 years ago. Also, I was singled out by the crew at the gate and pulled aside. Racially profiling at its finest."
Pro: "Flight was not full and I was able to have several seats to spread out"
Pro: "Friendly and professional crew, good movie selection"
Contra: "Not enough room in the seats. Could not open my lap top in avaialable space. Very tight feeling."
Pro: "It was great to have timely service where the staff made sure you were comfortable and pleased with the flight. Great entertainment on board with no technical difficulties. Fantastic experience!"
Pro: "Nothing distinguishes itself for better or worse than usual in coach."
Pro: "Excellent boating procedure Friendly crew good service"
Contra: "Seats smaller, especially well the seat be afore head rest is pushed back!"
Pro: "Friendly crew. Good food"
Pro: "Loved the food and wine. Very comfortable flight and the staff was wonderful"
Pro: "Great service"
Contra: "I loved everything"
Contra: "Boarding was slightly confusing. Calling groups to board was not so organized"
Pro: "We were fed constantly, which is nice because on a longer flight you never feel hungry. The staff was great."
Contra: "More space would be nice but I guess you can't ask for too much on flights these days."
Fly Turkish if you can. Fantastic service. Fantastic food. Istanbul airport is one of the nicest I have been to. Really nice business lounge too.
It was a pleasure to travel with Turkish Airlines. Excellent food, entertainment, and staff, not to mention the little pouches with basic necessities for the flight and the safety bags. It really gives you the feeling that this company cares for the comfort and safety of their clients.
It was an 11-hour flight and the crew made every effort to maintain our comfort. Good equipment, good food, and great service.
Pro: "Very bad customer service"
Contra: "Very bad customer service"
Pro: "The Airplane was good and the crew was very helpful."
Contra: "The route from Bucharest to Istanbul could be shorter and the way from the airplane to the airport could be through the jetway not through the uncomfortable buses."
Pro: "The crew did their best. The company, the policies, the times ... a different story."
Contra: "Stop boarding pets on a transatlantic 11.5 hours long flight - if the owners are nuts (although they swear they love their pets) air companies must be more responsible. The first air company that will refuse to cabin board pets will be my only company to fly for the rest of my life. Sometimes, saying NO is the right answer."
Pro: "Food and entertainment"
Pro: "Very professional !"
Contra: "The first coffee given at the beginning of the journey,was very good,(which is in general unusual during the flights), but the one given at the end of the trip was bad."
Pro: "The service and food are always fantastic. The staff really goes out of their way to make you feel welcomed and comfortable. The ticket price was fantastic too!"
Pro: "Staff is the best, very accommodating."
Contra: "It was an old plane so not much comfort in business class"
Contra: "No options to change booking and the one given was absorbant pricing"
Pro: "Onboard service was good -breakfast served was good."
Contra: "The seats are somewhat uncomfortable but OK for only a 1 h and 40 min flight"
Contra: "Dismal customer service"
Pro: "The plane :)"
Contra: "After a tech problem that kept the flight on the ground .. The rebooking staff were awful"
Pro: "Better than all others at this time."
Pro: "For once, on time departure. Quick boarding. Courteous service."
Contra: "Cabin a little too cold for passengers around me."
Pro: "Crew was very helpful & friendly. Cabin was well pressurized."
Contra: "AIR CONDITIONING WAS NOT SUFFICIENT TO COOL THE CABIN ."
Pro: "Likes: The staff were prompt and friendly. The food was more varied and imaginative than on other airlines. Also, the fact that you get a refund, without any hassle, if you need to change your travel plans, makes this airline unique."
Contra: "Suggestions: A few more centimetres of space between the rows of seats would work wonders. A piece of fruit (apple or tangerine) would add to the enjoyment of the food. A wider range and variety of movies would increase the quality of the entertainment."
Pro: "The crew was really polite and the food was amazing, my favorite part was the dessert!"
Contra: "Clientele on plane are junky. The crew is rude. Boarding is chaotic. No information about delays or why things are taking so long not shared. Planes feel old and dirty. Strongly do not recommend."
Pro: "On-time departure. very polite and friendly staff and we got there fast!"
Pro: "The seats reclining not only the back. The food very tasty."
Contra: "I think finding a way to empower the crew to explain to passangers who took the extra seats ( some up to 5 per person) the entire 12 hours, that they must switch at some point if asked. There weren’t willing to do it on their own( being civil is a learned skill) and refused to allow someone else to take a nep on the extra seats as if they had paid for it."
Contra: "The flight arrived late and Tipton Long to depart."
Contra: "Call or sms passengers . Waiting 4 hours and nobody at onboarding counter is not acceptable Plane acilities and meal under any expectations"
Pro: "Great seating & service"
Contra: "Non stop talking people behind me!!!!"
Pro: "Nothing. The flight never happened coastumwr service was very bad"
Contra: "The were not very helpful, I lost the plain and they refuse to change my dates. I am I elderly women and they took advantage. I was force to by one more ticket when I live from I very small income. So know my 3 months social security I have to pay the new ticket. No mony left for food or my medication."
Contra: "Lost the bag and will return it . Still discussing with them after five days. Promising to deliver each day but then not doing it. Miserable experience and do not recommend using this airline."
Pro: "The rear exit of the plane. The cabin crew were very attentive, almost too much. I brought my cat and she didn't get to sleep much. I appreciate that the attendants wanted to visit with her and give her their attention but it kept her from sleeping and woke me up. Since she had no proper place to use the bathroom she needed to be sleeping to keep her body clock in order."
Contra: "HOT AIRPORT AND PLANE...no overhead fan on the plane to cool off. Food not very tasty. My seat was switched after it was reserved to accommodate another passenger without my knowledge. The reason was not a valid one."
Contra: "leaving late"
Pro: "Good food"
Contra: "No bed to sleep in"
Pro: "We liked how easy it was for English speakers - English announcements, English-speaking attendants, good signage at airports."
Contra: "Our luggage did not transfer in Istanbul (1 hour layover) and didn't arrive in Warsaw for nearly 48 hours (actually 45 hours)."
Contra: "I was at the gate for my flight from Istanbul to Bucharest but 25 minutes before departure I noticed that passengers were lining up at a different gate so I asked what happened. I was told the flight had departed even though it was still 25 minutes before flight time. I then had to go to ticket sales where they charged me $425 dollars for the 80 minute flight to Bucharest. In the US, I would have been put on the next available flight fee of charge. I will never fly Turkish Airlines again."
Contra: "Nothing :D"
Pro: "Checking in personal Irem such a rude person who lies to clients. She lied me about checking bag and choosing sit also. I asked her to talk to her supervisor and she show me the girl sitting next to her was doing checking in also name is Bahar. I am 6'1" and 190 lbs and asked for exit row and they both told me all of them gone already. The thing is funny when I asked checking in was just began. After boarding I realized some exit sits are available. As a Turkish man who worked JFK for.Turkish airlines, I think this was awful experience. Turkish airlines and passengers deserve better service and honest employees"
Pro: "The food was amazing."
Pro: "The crew was nice."
Contra: "We were in the plane over Istanbul airport for more than half an hour because we did not have the permission to land. That put a lot a pressure on us because we had less than 20 minutes to catch our connecting flight to US."
Contra: "On the San Francisco to Istanbul flight the food was a bit greasy. Otherwise good service from crew and company."
Pro: "The service and entertainment!"
Pro: "Newer plane"
Contra: "Boarding process was very unorganized and slow. People were allowed to act like cattle rushing the gate."
Pro: "The food and the boarding was fast."
Contra: "Everything was great."
Pro: "It was nice to receive a meal on such a short flight."
Contra: "YOU destroy the traveler Luggage at this trip and there is some items missing . Thank you"
Pro: "Comfort, good quality meal, on time"
Pro: "Is the number six flight with Turkish Airlines and what an amazing company. Great food, great staff, just an overall quality company."
Pro: "Food was good"
Contra: "Crew members keep forgetting when I asked to bring some water. I asked 3 times."
Food and confort is worse than ever
Crew was especially nice and attentive
Pentru mine totul a funcționat bine… chiar foarte bine
Pro: "The seat i got was great"
Contra: "There was a delay"
Contra: "Mi s-au pierdut bagajele !"
Pro: "Just in time take of and landing, staff friendliness"
Pro: "One crew member in the OTP-VIE flight that was great in service ."
Contra: "The delaying of both flights . The crew service on the VIE-NICE flight was awful ."
Pro: "They have Economy class seats on the business class. Uncomfortable."
Pro: "The flight attendants were quite personable and engaged."
Contra: "Flight was delayed more 1:15 and it is a 35 min flight. If this happens so late in the night is even worse."
Pro: "Perfect timing between flights."
Contra: "A small sandwich would have been nice:)"
Pro: "thebflight wqs smooth and on time"
Contra: "snack they gave something sweet at 07:00 AM"
Pro: "Flight time was quite good"
Contra: "There was a 45 min departure delay and no announcements to us while waiting in the plane about it"
Pro: "Sits had more room then other plain"
Contra: "small seats,no LCD for each one,food nor so good."
Contra: "Austrian airlines did not even notified us about cancellation."
Contra: "They overbooked the flight which delayed boarding but the flight was on time."
Contra: "Austrian Airlines cancelled my flight with no notice, technical difficulties. Woke up before 5 am and went to the airport to find out, then waited in line for two hours to get re-booked on a flight the next day. Really poorly done. No compensation. Would not recommend Austrian Airlines, ever. -Mark Cox"
Pro: "Nothing, we never got to go on our flight to Vienna. The only good thing is the manager, Servando, found us an alternative route after some delay. Even then, we had to haggle and really fight for fair treatment for a mistake that was 100% the airline's fault."
Contra: "Our seats were involuntarily given away by the airport staff. We were never notified until we were scanning our tickets to board in. At that time, we had already checked in and received our boarding passes, as well as checking in 3 bags while we were traveling with a large group. There was no way we wanted to volunteer our seats, especially since we had a transfer flight to catch. We clearly stated we did NOT want to volunteer our seats at the ticket counter. No staff notified us until we were about to get on the plane to board. The flight supervisor was very rude and unprofessional, offering us no alternative solutions. I was really disappointed with such a grievous mistake by the airline, and I would not recommend flying Austrian Airlines unless it was absolutely the only airline available. They need to fix their processes for authorizing when they volunteer a passenger's seat. This caused our group a lot of stress and almost became a logistical nightmare."
Pro: "The stewardess is very polite and accommodating n"
Pro: "I liked that the plane eventually came..."
Contra: "That the plane was an hour late..."
Pro: "Smooth ride, good breakfast and charming flight attendant."
Contra: "We had a delay of nearly two hours."
Pro: "Staff was friendly, flight was on time"
Contra: "No snacks on flight of 12h 20min?! I was offered the appetizer (pretzel or biscuit - both of 14gr of product inside). This is unacceptable - overseas flights have to have some snacks No eye mask or ear plugs, nor socks for economy class Outdated entertainment"
Contra: "First there were problems with the plane... then it got delayed... I missed my connecting flight... now it’s 2 am I have a wedding to get to in 4 hrs and I finally just arrived ."
Contra: "arogant staff, flight canceled, great difficulties to claim my money back"
Contra: "The worst airline, customer service ever"
Contra: "Missed my flight!!!!!"
Contra: "I wanted to buy an checked-in luggage, but Austrian site did not worked properly, repeatedly gave an error message. I ended up buying it at the counter desk, in the airport, at a much higher price."
Pro: "The plane took off as scheduled and arrived promptly. Flight attendents are polite, pleasant and helpful."
Pro: "The crew was very very nice and flight was very quick."
Contra: "No entertainment at all, music nor tv :/"
Pro: "Boarding was easy, on time"
Contra: "Crew's attitude for any request was snobby and harsh"
Pro: "Good place for the legs"
Pro: "Professional and friendly staff"
Contra: "Outdated interior, media interface"
Contra: "My father and I were seated in biz class but were unable to sleep because of a fan noise directly over our seats in Row 9. We complained to the attendant about it but she was unable to determine the cause. Many hours later, a different crew member identified the noise source and stopped it by simply flipping a switch. This disruptive noise could have easily been avoided but the ignorance of the crew member to whom we complained failed to solve it. By the time the second crew member identified the problem there was not enough time to sleep. This experience was extremely disappointing. We paid extra to fly business class so we could sleep, but this ridiculous crew error fouled our plans. We asked the crew to file a report about it and they did. Look into it. We expect a refund of the extra fare we paid, or else we will never fly Austrian Airlines again. I am an affluent person and I travel internationally 6 times per year. You would be smart not to anger me and lose my business."
Contra: "I specifically selected three seats for my Wife and two children ages 7 and 5. I did not fly back with them and at check in the three seats were confirmed on a boarding pass printed at their departure location. Upon checking in on the connecting flight in Vienna, the seat assignment had been completely disregarded and three seats located 10+ aisles apart were given to a family traveling together??????? This makes no sense and must be due to booking through a third party. Unacceptable and not worth the $40 per ticket savings."
Contra: "We left from Vienna , two hours late. This kind of problem supposed to be fix it , before.i like to fly with Austrian Airlines, isn't the first time, but now for me , to so long was a big problem"
Contra: "Nothing to dislike"
Pro: "The crew"
Contra: "The food and the boarding at Vienna airport"
Contra: "We flew from TLV to Skopje via Vienna. None of the flight were on time and there was zero communication about the flight status. We arrived to the gate to start the boarding and they just told us wait here for 15 minutes. After 15 minutes we were asked to wait another 20 minutes. Only when we missed the take off time by 10 minutes they bothered to update us and inform us that the flight is being delayed in 2 hours."
Pro: "The plane was comfortable even in economy. The crew were helpful and professional. Good food."
Contra: "We were boarded and then told we had to sit on the plane for 45 minutes before take off. It's possible this way beyond the crew's control, but still would've been better to wait in the airport. Also, the movie selection was smallish compared to some other airlines."
Pro: "Great grew, great flight. Thank you!"
Pro: "The female attendants were nice."
Contra: "The male attendants, who were on my side, were not very attentive. I had a small child with me and they didn't seem to realize the challenges associated with what I was doing. Also, my child's screen would not work most of the time, even though I told the attendants."
Pro: "Short flight and the crew was attentive and pleasant."
Contra: "Loading of the bus to the terminal was slow only 1 bus was available."
Pro: "Good service overall"