Găsește zboruri ieftine către Pacificul de Sud

Pro: "Punctual"
Contra: "No beverage service"

Pro: "The crew"
Contra: "Wifi"

Pro: "Crew, food, seats were great (my route was empty on the first flight, so I could lay down across other seats). They provided amenity kids even in economy class."
Contra: "The connection was too tight. A staff member led us to a bus to the next terminal, but left at security without a word. I ended up running from security all the way to my gate, feeling I was going to miss my flight. They still had the gate open past the scheduled time, but wish I didn't have to run."

Pro: "In flight entertainment was excellent"
Contra: "My first flight the seat was towards the back and was smaller than others."

Pro: "Crew were excellent"
Contra: "The TV was small and poor resolution and brightness. Also no USB power at my seat."

Pro: "General flight was good. Loved the food."
Contra: "Beeing more than an hour delayed"

Pro: "Nothing"
Contra: "On each of my meals served the food was cold, and was actually ice cold in some places, some of the food served was inedible it was so bad. on a 16 hour flight the crew was mostly absent. Not once did they offer me s glass of water other than the little cups that came with the meal, nor did they come through the cabin to pick up trash. By the end of the flight the waste paper places in the bathrooms were overflowing at least in the bathroom I used."

Pro: "Easy check in and comfortable flight. The crew are very helpful."
Contra: "Couldn't get my preferred isle seat or sit with my wife who was in a different row."

Pro: "The in flight crew was friendly and helpful."
Contra: "The seat I have 41A is quite awkward, especially when 41B was a plus size person. The slanting profile of the wall also made it quite claustrophobic. But overall endurance."

Pro: "My children enjoyed their first flight they were very well spoilt on the flight also the care they took with my mum."

Pro: "Leg room is always great!! Also the staff a brilliant!!"

Pro: "Good vegetarian selection of good. Huge choice of entertainment. Friendly and polite crew."
Contra: "Nothing to report"

Pro: "Quality airline -new and clean plane with good seats and AV set up"
Contra: "length of flight...."

Pro: "In flight crew were pleasant"
Contra: "I was made to pay excess luggage because my carry-on was 1kg overweight. I was very depressed because of this treatment and the ground crew in Lagos were abusive when I complained and they threatened me that I would miss my flight if I didn't comply"

Pro: "I liked that all the families were in a separate area on the plane. Food and drinks on offer good, baggage allowance good and the leg room was good."
Contra: "The delay to get on the flight, hard with a toddler."

Pro: "everything was perfect i really enjoy my flight with Emirates i recommend everyone to fly with Emirates best experience ever"

Pro: "Level of entertainment"
Contra: "My companion ‘s screws wasn’t working. The stewardess was advised twice but nothing was done"

Pro: "The staff - every one of them - was pleasant, helpful & knowledgable. Great combination - makes for a terrific flight! The food was really delicious. All 2 desserts we had were in the category of Spectacular! Stickey toffee pudding was off-the-charts fantastic! Chocolate Mousse was terrific and the lemon pie (?) was awesome. I would love to know the baker or confectioner of your offerings so I could purchase from home! Nice touch . . . offering hot steeped tea poured & ready to drink."
Contra: "Boarding seems so disorganized and is doesn't need to be. There were no clear directions for boarding categories which would have helped n the States because we are so used to following a simple procedure. More than that is needed in Athens where the V formation usually rules when talking about lines. Once on board, we were not served anything until @ 90 minutes after takeoff. If people didi not come on board with a drink - that is a long period of time to wait!"

Pro: "In every way this was an excellent flight."

Pro: "Nice ontime flight."

Pro: "Comfortable seat, even in economy class. Very quiet engine noise. Extensive in-flight entertainment. Attentive crew."
Contra: "Boarding experience was cumbersome and overly complicated. After going through the whole security screening process to enter the departures area (I boarded in Singapore), the whole security process is performed again to get to the gate. Why do I and my carry-on luggage need to be checked twice? Once at the gate, all passengers are herded like sheep into an area that has insufficient seats for the number of passengers, so many are left to stand or sit on the floor. If the airline wants to use a plane that carries 500+ passengers, then use a gate that can accommodate that number."

Pro: "Travelled economy and it was very good. Would love to try business class sometime. Staff excellent food very good."

Pro: "The food and service. Toilets are clean"
Contra: "Should watch on how many beer/champagne the steward serving to the customer as we had an old man who is super drunk sitting beside us and keep asking for more. Should also include toothbrush for our overnight flight as we reached Melbourne in the morning."

Pro: "Nothing"
Contra: "No Leg room Bad food Delayed flight"

Pro: "Nothing"
Contra: "Poor unorganized.. they were late 1.5 hours which caused to loose connection flight"

Pro: "Food is good"
Contra: "Need Indian tea"

Pro: "Crew was great, entertainment options expansive, food decent"
Contra: "I had 2.5 hours to get from terminal 5 to 4, check in and get to gate. I almost didn't make it. The lines at emirates check in were insane and didn't move for a long time (online checknin was unavailable). TSA at JFK also. Easy slow and my TSA precheck didn't appear for my pass."

Pro: "Everything"
Contra: "Nothing"

Pro: "Great service all round and lovely staff on board! A delight to fly."

Contra: "I like the seat is wider, more leg room. It's quite silent compare to 777. I also feels it's spacious compared to 777."

Pro: "Everything else was good besides the below content."
Contra: "The customer service. After the meals came I pressed my button for assistance and was not attended to at all, there was over an hr before our flight was due to land. I didn't want to move from my seat as the person beside looked busy at work and I didn't know where I would go because I couldn't see any flight attendants anywhere."

Pro: "Upgraded to Business Class. On a A380 its really significant."
Contra: "The crew was abit too talkative during non-service."

Pro: "Crew and food are great."
Contra: "Great in-seat entertainment choices with ICE but screen resolution and touch sensitivity were terrible. Time to upgrade your equipment!"

Contra: "Due to visa processing delays I couldn't return back"

Pro: "The flight was on schedule with professional staff, and clean planes."
Contra: "The food was ordinary."

Contra: "Seats elbow room was insufficient."

Pro: "The flight was clean and well maintained"
Contra: "The flight was delayed by 1hr 30 so missed next flight and i had to buy a new ticket"

Pro: "Loved the space and comfort and friendly crew"
Contra: "I travel overseas 1 to 2 times per annum. I've always chosen flights based on economical costs only, and most times disappointed by the level of service, quality and overall feel. This time recently, I chose Emirates airline and was impressed by their overall offering. I'm now converted and will fly Emirates ALWAYS!!"

Pro: "The spacious seats and the in-flight service"

Pro: "The extra seating space - made the long journey A bit more bearable and relaxing."
Contra: "Nothing"

Pro: "Flight overall was fine but not the standard that we had on the trans Atlantic potion"

Pro: "Horrible customer service on the telephone line."
Contra: "Terrible customer service and no pity that jfk had 40 canceled flights coming in that day."

Pro: "Excellent"

Pro: "The ariplane, movies"
Contra: "The check-in staff"

Contra: "Not the best cabin crew. Not friendly. Every service provided by them seemed like a unnecessary chore done rather than hospitality promised by the Emirates name."

Pro: "Nothing"
Contra: "The location of the seats were next to the meals area and it was really noisy right throughout the flight. I couldnt sleep at all. The female staff were grumpy and werent friendly at all. Such an anti-climax flying an A380-800."

Pro: "Emirates was the referrer only. The flight was a Qantas flight hence same as any other Qantas flight. The fish dinner choice was over cooked."
Contra: "I like the luggage allowance-- more realistic than other airlines. The attendants were attentive but perhaps a little overdone on the fake smiles except for the main attendant who had the stressed/more straight-faced look for some strange reason. i probably should have been more tuned into the mechanical visual entertainment on board instead. Got to watch two movies which was great!"

Pro: "best thing about this airline is their staff I hope they keep this excellent service standard"
Contra: "I didn't like that the upgrade to business class was more than $3k one way. The business class was not even flat bed. If you are going to charge that type of fee at least match what other airlines offer!"

Pro: "Everything was great"
Contra: "There was nothing to complain about."

Pro: "The plane condition."
Contra: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."

Contra: "Friendlier crews"

Pro: "Nothing"
Contra: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"

Pro: "Crew were excellent"
Contra: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."

Pro: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."

Pro: "Loved the smooth ride."
Contra: "Bathroom was pretty nasty"

Contra: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."

Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"

Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"

Pro: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Contra: "Doesn't"

Pro: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Contra: "Everything was very good."

Pro: "The crew"
Contra: "Seat comfort"

Pro: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"

Pro: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Contra: "If I knew how to recline my seat earlier. I did try several times"

Pro: "Being fed was amazing and watching free TV was great!"
Contra: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"

Pro: "The crew were really helpful with people who had tight connections because of the delayed flight"
Contra: "I wish they had WiFi"

Contra: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"

Pro: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"

Contra: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."

Pro: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Contra: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."

Pro: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Contra: "I would have to dream something up."

Contra: "old screens and entertainment system leg room to small"

Pro: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Contra: "Boarding was chaotic and congested with not much information or order."

Pro: "Great on board service from a very professional crew."
Contra: "Can't think of a thing."

Contra: "Flight was cancelled."

Pro: "Sound was broken on my TV set!"
Contra: "Called stewardess twice to assist. No response!"

Contra: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"

Pro: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Contra: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."

Pro: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Contra: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."

Pro: "Nothing really"
Contra: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."

Pro: "Cabin crew were very professional."
Contra: "Aircraft returned to gate due to fault and was delayed for 45 min."

Pro: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Contra: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."

Pro: "Friendly staff, good service and on time departure/arrival."

Pro: "Booked extra room seat which gave me good room for seating"

Contra: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"

Contra: "Boarding was a free for all. The travelers did not pay attention to the priorities."

Pro: "Consistently high standards"
Contra: "Nothing"

Pro: "My bagage broke"
Contra: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"

Pro: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Contra: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"

Pro: "Usual professional and friendly service from my airline of choice for most destinations."
Contra: "Nothing"

Pro: "Loved the service...everything was excellent"
Contra: "The bus class seat was a bit narrow at the feet"

Pro: "They were awesome."

Pro: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Contra: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."

Pro: "."

Pro: "Same as above"

Pro: "Great smooth flight staff was pleasant and the overall experience was fantastic."

Pro: "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
Contra: "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"

Pro: "Food and drink service"
Contra: "Boarding pass facility"

Contra: "Flight delayed ... Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brussels...even though all of our luggage was labeled "priority". Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. We estimated that 20-25% of the people on that flight did not receive their luggage as they were in line with us for the same problem. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented."

Pro: "Except for my negative comment, a good flight."
Contra: "I paid extra for a window seat, but due to the poor alignment of the seats with the actual windows, I actually sat next to a wall! Nol much to see out of a wall. If KLM are going to charge extra for a window seat, then they should make sure there is a window there! If the seat had actually had a window it would have been an excellent flight."

Pro: "The seats were much more comfortable then my last flight. The entertainment system was also updated from the 1980’s remote and cord ones on my flight from DC to Paris."
Contra: "There was no food between the two meals on an 8 hour flight. I had a flight attendant rudely tell me that there is nothing to offer until the next meal. No one reached out to me about the horrible flight and comments I made from the last flight."

Pro: "How great everyone was and smooth sailing."
Contra: "Made sure the flight was not over booked."

Pro: "Cops is always a good reason to flight"
Contra: "They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there."

Contra: "Only a steward that did not help us with luggage when neede..."

Pro: "Quick boarding, comfortable seating. Great food!"
Contra: "The seats and IFE were a bit outdated. Comfortable, but outdated. My family had issues with their screens and one had to use the remote as the touch screen was no longer functional."

Pro: "Check in agent extremely helpful and friendly."
Contra: "Not boarding on tarmac via bus. Sandwich - tartar sauce and “chicken” - with two quarter sized pieces of meat was terrible."

Pro: "It was very comfortable and pleasant."
Contra: "Could be a little better the service, the dinner was late"

Pro: "Great food and friendly crew."
Contra: "Seatback system was old and not very functional."

Contra: "Really hard to get boarding passes online"

Contra: "No entertainment facilities"

Pro: "The crew was nice and the seat comfortable."
Contra: "Never got the pre-ordered wheelchair in Paris and only after long negotiations at JFK. Also, Delta lost my checked bag between JFK and DCA."

Pro: "crew was great, seats were comfortable"
Contra: "departure board listed flight as being boarded and gate closed hour before flight leading to confusion and standing in queue for over an hour, part of food was frozen and inedible, paid for upgraded seat which turned out to be by bathroom smells were as bad as you can imagine"

Pro: "The flight departed on time and arrived early. The crew were all courteous and kind even to the man who was sitting next to me who seemed quite demanding."
Contra: "I am small but the seats seemed a bit too tight. The plane itself seemed a bit outdated."

Pro: "Everything was great"
Contra: "N/A"

Pro: "The crew was pleasant and boarding efficient I lucked out with first class"

Pro: "Flight was in time"

Pro: "Crew and food were great."
Contra: "Old plane. Seats were super tiny and uncomfortable. Couldn’t sit in the same spot for longer than 15 min without getting sore."

Pro: "The transfer times were excellent"

Pro: "FA kept bumping into my seat waking me up"
Contra: "Return the 777 to 9 across"

Pro: "The flight crew on the flight was amazing. Went beyond basic needs and requirements."

Contra: "Missed the flight due to late landing from earlier connection"

Contra: "I didn't get to board, ended up spending $2,400.00 over and above the $980.00 that I spent booking the initial ticket. I was not informed when I booked the ticket that when you transit through 2 schengen countries, you need a transit document. I was informed about it at then airport. Not only did I miss my flight, I had to book for the next day at a outrageous price. SUPER BAD CUSTOMER SERVICE...BOTH KAYAK and PRICELINE. Will never recommend you guys to anyone."

Contra: "Na"

Pro: "Food and wine was very good. Music selection was excellent."
Contra: "Not enough leg room."

Pro: "Staff"
Contra: "We were 2h late"

Pro: "The crew was very friendly and professional. The food very good"
Contra: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."

Pro: "The crew were nice."
Contra: "The boarding process was horrible and it involved climbing down steep stairs from the air tunnel to the tarmac to board a bus that took us to a far distance where the plane was parked. Had to new walk in the sweltering heat to the plane can climb up steep stairs in the heat! We were now kept in the plane for another hour with no aircondotion. It was boiling hot in there. We had to use the safety manuals to fan ourselves. We eventually left late and got to Lagos one and half hours we were meant to get there. Lastly not all the luggage arrived. Two days into my arrival and I am yet to get all my luggage. It was truly a horrible experience which was echoed by fellow passengers."

Pro: "We got to the desk to check in and there was one person being served in front of us. He finished with him, turned and left the area through the dooor. No one came to help us for 15 minutes. Then they came out to answer the phone and said we were 10 minutes past the cut off and we could not fly."
Contra: "Staff just walked away while we were in line, the rudeness and mean attitude, they blamed us for being too late after ignoring us and made us late, they didn't offer an alternative flight until we asked. Overall, horrible customer service. Never been treated so rudely by people in the airlines industry in my entire 42 years of flying!"

Contra: "Flight was delayed 3 times and when I was finally put on a flight that was leaving, they failed to check the connection in Paris (Left me 10 minutes to get from the aircraft to the other plane!) I was moved to SAA in the end after a truly traumatic time in Johannesburg. This is not the first time I have suffered at the hands of Air France sadly. Needless to say, I wont be booking with Air France again."

Pro: "The friendliness and courtesy of the staff."
Contra: "One piece of my luggage was left behind in Paris."

Pro: "Nothing."
Contra: "They loosed our reserved seats, our luggage, food was awful, ground staff was disrespectful."

Contra: "The room between seats is unbearable."

Pro: "Although we departed late from Paris, it arrived on time to Mexico City. Most of the stewardess very professional and kind."
Contra: "Although we traveled in Business, all business cabins were full of children, tired crying, walking around. My suggestion to AIR France would be that the small cabin of business were assigned to adults only. Regarding food, some options were not available when our turn came."

Pro: "Hospitality of the flight attendants"
Contra: "Toilets could hv been cleaned more often"

Pro: "Friendly staff"
Contra: "Window pane was broken on my side and I couldn't shut it down. As it was a day flight the sun heated my skin badly"

Pro: "The crew was good and very good pilot's"
Contra: "No leg room between seats"

Pro: "The hostesses were very kind and nice"

Contra: "It was delayed"

Pro: "Friendly people on board"
Contra: "Crew was not very responsive. It would take over 45 minutes for them to respond to a customer call. Plane landed and we were kept on runway for 1.15 hours and crew only checked in with us twice during that time. People were panicking regarding missing their connections"

Contra: "They lost my luggage"

Pro: "Crew was great"
Contra: "Not enough food"

Pro: "Nice Flight Attendants Good Food"
Contra: "Flight was delayed by 1.5 hours"

Pro: "Flight arrived safely."
Contra: "Air France offered no help rebooking missed connection at JFK due to delay of more than 2 hours in arrival."

Contra: "The flight arrived late with no clear explanation as to why. Then there was no EU queue at immigration, so more time wasted."

Contra: "The food is awful The entertainment, i.e. movie selection, is not very good and doesn't change very much. The seats are not comfortable and my chair did not recline."

Pro: "tool me safe from one airport to another"
Contra: "wait time, food"

Contra: "delay for one hour with not even a glass of water very old plan video with tiny screens and bad resolution food quality especially bread is not good"

Pro: "Panamá airport is a disaster, unorganized and dirty"
Contra: "Panamá airport"

Pro: "The fast boarding."
Contra: "The long wait without the air conditioning until our slot in the takeoff list became available."

Pro: "Kind, courteous, attentive crew. Smooth flight."

"Pozitive"

Contra: "They cancelled and did nothing to help via 2 hours of phone calls. I was heading to conference and they did nothing In Hong Kong the BA first class service was fabulous and got my travel arranged The idiots on the phone sounded like they had never flown"

Contra: "T5 needs many more drinking fountains."

Pro: "Wonderful to fly on a small airline that still believes in service - a free cup of coffee and a Tunnocks biscuit - whereas many larger airlines charge for coffee etc."

Contra: "all"

Contra: "Unnecessary delay"

Pro: "NA"
Contra: "flight was delayed about 2 hours. First hour waited in the plane. Why they've boarded us if we were not able to take off and had to wait in the aircraft? Near Heathrow, we took loops for about one hour. Expensive and offering nothing, no luggage, no seat selection, no meal on board. BA worst than lo"

Pro: "Virtually nothing, even in Club Europe."
Contra: "Crowded cabin, uncomfortable seat pitch, anarchic boarding (even for Club), lousy food and that ghastly safety video."

Pro: "The check in process was easy and straightforward but we were in the front of the line--which was very long. The lady who checked us in was very nice and pleasant and she was there for boarding as well. This process was very smooth for us."
Contra: "No water available unless you paid for it --same true of coffee and they only take credit cards. Was not able to request seats early and ended up next to the bathroom and lots of people standing in my personal space and the smell is overwhelming--the chemical smell."

Pro: "The crew was kind and professional, cosy seats with enough place for the legs... Good content in entertainment system."

Pro: "Boarding went fast, staff was friendly, security information on screen, so it was easy to follow."
Contra: "We had a 30 minute delay, didn’t get any information about why leaving late and why flying in circles over London... would understand if I would’ve known zhe reason."

Contra: "the food"

Pro: "Ease of boarding"

Pro: "The crew was friendly and lovely, and all seemed to have a bit of humor to them."
Contra: "They ran out of dinners, and I was not able to check in 24 hours prior to select my seat."

Pro: "Good flight. Friendly crew members. We checked our carry on because the flight was full and the attendants said that they wouldn’t have room for all the bags. Checking the bags was very easy and we got to board the plane first."

Contra: "It was terrible cold. We received no free food or drinks."

Pro: "I think people could entertain themselves but to me it is deplorable to not offer at least complementary water. Complementary coffee would be a nice touch too but at least water."

Pro: "Since I'm in a wheelchair the folks were ready at the gate to assist me with the aisle chair. Once on board, the crew informed me of an aisle chair in the plane so during the flight I can use the bathroom. This was my first time using the plane washroom. Food was great."
Contra: "I can't get same helpful crew for Intl flights."

Pro: "Great value for the money, nicely priced round trip. Very well scheduled flights, good connections, easy to travel."
Contra: "Little legroom on long flights, no wi fi on board overseas flights, even for purchase. No food available on Europe international flights, but for purchase."

Pro: "Entertainment"
Contra: "3 hour delay"

Pro: "Crew were good , food was ok."
Contra: "Flight delayed again so both flights to USA and return were delayed... not a great experience . Entertainment took a cou0le of hours to sort, they had to keep resetting it"

Pro: "I love the fact that I was able to find a good price for the tickets...JUST THAO"
Contra: "The fact that the flight was delayed and they didn’t tell about it until 1.30-2 hours before leaving...and that because we pressured them other wise they wouldn’t even bother to announce us. So sorry you guys don’t have another rating UNDER POOR BECAUSE I WOULD LOVE TO GIVE IT TO YOU...."

Contra: "Never got on the flight. the delay in the previous flight did not allow me to board this one."

Contra: "No food!!! No coffee!!! No water!!! "Brilliant" like low-cost !!!!! Incredible!!!"

Pro: "Exceptional attentive staff! Frequently checked on you to see if you needed anything. Trans-Atlantic service is amazing."
Contra: "Liked everything but could have a better classic movie choice."

Contra: "Thank you"

Contra: "terribly small seats!!! I had a gout attack after this flight. horrible!"

Pro: "punctuality"
Contra: "trapped on this plane for over 3 hours and they can't even spring for a lousy soda and bag of crisps."

Pro: "crew was very pleasant and helpful"
Contra: "i ve had seat no 49H the only seat in the airplane with the exterior arm rest whithout cover i took the seat but first time ive got up ive torne my jeans...(ripped them badly and scratched my leg in the sharp piece of metal coming out at the end of arm rest i have shown the crew memeber what happened(a male) in i have filled out a report with the"silver tie lady" i would kindly like to find out what type of compensation i will get for the unpleasant situation of walking around in the LA airport with a big hole in the back of my jeans i can be reached at "gmoldoveanu@yahoo.com" or ph (310) 626-3201 kind regards Moldoveanu George Gabriel"

Pro: "LHR is ok for transit"
Contra: "BA ground staff threatening to take hand luggage off passengers as the flight was full. Very uncomfortable seats"

Contra: "Flight was delayed for 40 minutes"

Pro: "Cabin crew was amazing..... didnt mind the delay things happen"

Pro: "The head rest."
Contra: "I waited in line at Iberia airlines only to find out I had to go to British Airways. The seats were so tiny. I'm 6 feet tall and usually fit comfortably but this was so bad. Food was absolute slop."

Contra: "Same as above."

Pro: "Flight was on time and arrived a little early"
Contra: "Older plane"

Pro: "Efficiente flight"
Contra: "No movies"

Pro: "Flight was not crowded"
Contra: "Having to pay for even the basics - coffee and water."

Pro: "Overall service"
Contra: "Boarding was confusing There was no food or entertainment on short flight"

Pro: "return flight on BA was great"
Contra: "my flight was brokered out to aer lingus without notification"

Contra: "Seats are too small for anybody above 5'8". My knees were hitting the back"

Pro: "I was late to the flight due to an accident and I have got a new flight quite easily"
Contra: "I have got a seat that can take t back, no one told me in advanced this is the situation and the flight attendent keeped telling me why it can't be done instead of looking for a solutioni"

Pro: "Impressed with the plane! Great service,"

Pro: "The plane got to destination earlier"
Contra: "No in flight entartaiment"

Pro: "The crew on the flight from London to Chicago was absolutely amazing, funny with great service... really can't ask for more.."
Contra: "Food was average at best.."

Pro: "Fantastic service and easy process from start to finish."

Pro: "Got me there"
Contra: "Basic"

Pro: "No issues."
Contra: "You need to pay for drinks and snacks - feels like low cost airline."

Contra: "Paying for a soda!"

Contra: "Beverages not included and food only by asking"

Contra: "Each rep we spoke to said they couldnt help us and to just open a support ticket online.. Kept telling us they dont have a customer service team who can help us and its only available online."

Contra: "Great flight"

Pro: "The crew was very nice and service-oriented."
Contra: "Things are weird now due to COVID-19"

Contra: "Old plane. Broken wifi. No entertainment"

Pro: "Nothing stands out"
Contra: "Plane also delayed"

Pro: "Nice and easy. Smooth the whole way"
Contra: "."

Pro: "Nothing"
Contra: "Boarding process"

Pro: "Room in the seat was humane. Respectable leg room and not squished with fellow travelers. Boarding process orderly."
Contra: "Crew late to second leg of trip. Visibly tired from a long day."

Pro: "On time"

Contra: "I purchased 3 tickets and one was not used as the guest could not make the trip. The airline sold the seat that I already bought and paid full price for and I was not issued a refund or a credit for another flight. As fas as I see it, that seat was mine and shoould not have been fiilled by another indiviidual."

Pro: "Pleasant and attentive crew"

Pro: "Would fly again- irritated at how does a flight manage to get overbooked"
Contra: "Flight was 3 seats overbooked, they had to wait until 3 people willingly took a later flight. Like a game of chicken between 100 people."

Pro: "I would like that the seats were not so small I got 2 people with overweight and I was very uncomfortable the trip"
Contra: "in all the flight you did not have internet WiFi"

Pro: "Flight delayed for 12 hours. Had to reschedule both flights"
Contra: "See above. Missed work."

Pro: "Nothing at all"
Contra: "Well I missed my cousin wedding because of the delay in NY, Chicago and AZ how is that even possible American Airline"

Pro: "I like the fact that you could watch movies to make the time go by more quickly"
Contra: "Seats were very uncomfortable. The isles are narrow and every time the gentleman across the isle got up to stretch his backside was in my face. The crew would come down the isle with the cart and about take my arm off."

Contra: "Cancelled flight"

Pro: "Service"

Pro: "Everyone was nice. Flight left on time an landed early."
Contra: "The front row for the exit is too small. The diagram i looked at said it was an exit row on the 2nd leg of my flight. It wasnt!! Uncomortable for my legs. Im 6'3"

Pro: "The plane was comfortable, and the stewardesses were friendly. The plane was not full, so it was easy to get board and deboard, the toilets were clean with no lines, and the entertainment was top notch."

Pro: "Good flight—no delays, in & out."
Contra: "London’s security—horrible service. Those folks really hate their jobs."

Pro: "The crew was professional and friendly"
Contra: "No individual movie screen. Entertainment bad for an international flight. I paid for selected seats but did not receive, instead our family was scattered about the plane."

Pro: "We missed this flight."
Contra: "Background info: we flew from Dublin to Toronto (Aer Lingus) and we were supposed to fly Toronto to Los Angeles on American Airlines; however, we had a British Airways flight number for both of these flights. We missed our connecting flight in Toronto with American Airlines (we had a 2 hour layover) despite landing on-time (de-boarded a few minutes late). I suggest avoiding the Toronto airport ALWAYS as every passenger must pick up his/her luggage even if you have a connecting flight, and then re-check the baggage with the next flight. Apparently the baggage handlers were on strike and some of the customs agents as well which added to the delays. Well, after going through Canadian customs and picking up our luggage (which took quite awhile) we arrived at the American Airlines ticketing kiosk about 45 minutes before our flight. The computer told us we were too late for this flight and to see a representative. We proceeded to wait in line for an American Airlines representative only to be told this was Aer Lingus' fault (we had just flown with them); even though we had a BA flight number.. After searching for an Aer Lingus representative we were finally told they were probably all on the Aer Lingus flight that was currently about to leave. An Aer Lingus representative was paged to the ticketing counter (took well over 30 minutes for anyone to show up) and what proceeded was an argument (for well over an hour) between British Airways and Aer Lingus representatives about whose responsibility it was to re-book us. After an hour at least of poor customer service, we were finally rebooked by British Airways on the last flight to LAX (on Air Canada). Moral of the story: avoid Toronto and fly direct."

Pro: "The flight out was really comfortable but the flight back was a little cramped. The crew was great."
Contra: "The return flight"

Pro: "Having it finished without losing my luggage. Nothing else went right."
Contra: "Delay of one hour for missing crew member, delay of another hour sitting on runway waiting for revised takeoff queue, delay of another hour going back to gate due to equipment failure waiting in queue."

Pro: "Getting home 20 minutes earlier than scheduled"
Contra: "Pretzels are always stale"

Contra: "The limitation on available hardware that is compatible with the GoGo app prevented us from enjoying the available entertainment."

Pro: "On time and clean"
Contra: "No legroom! Felt like a caged animal. No power for my devices."

Pro: "Everything was superb! I couldn't believe i was in coach. I travel every year overseas and usually use a different airline, this year i used British air/AA and i will ONLY fly with them again. Everyone was helpful. Plane was clean. Bathrooms stayed mostly clean. Food was pretty good. There was an open row and the attendant offered it to me and my 9 y/o daughter"
Contra: "Nothing"

Contra: "The snack had coffee in it."

Pro: "On time. Smoothest landing ever."
Contra: "Some of the food."

Pro: "THis was an ok flight. Everything was on time and the crew was hreat. On the other hand, the food was terrible and the check in process was not expedite at all. The American Airlines crew did not know how to handle my G4 visa while checking in and they neglected to mark my bag with the orange ribbon signaling platinum status in American. This is key to getting your luggae faster in baggage claim when you have a short connection (I had less than two hours). This omission caused my suitcase to arrive last, and I had to run to make it to my next flight."
Contra: "States above"

Contra: "It was ONLY this leg that was messed up. The AA staff in PHI had no idea where the incoming plane was. Got snippy with other customers asking about it. First said it was delayed 50 minutes and then they were surprised when passengers were disembarking from them. Then the plan couldn't leave the jetway because it was stuck -- which was blamed on the City of Philadelphia and we ended up being nearly 4 hours late."

Pro: "The flight went very smoothly once we were finally on our way."
Contra: "Kiosks that worked were rare. Crowds trying to get boarding passes and finally getting their luggage checked were huge. Not enough staff to help confused passengers. Overall, the situation was something I have never experienced with any other airline."

Contra: "Flight was cancelled we were re-routed and didn't get there until 24hours later."

Pro: "There were no seats available together so we were upgraded to the extra room seats so that we could all sit together. As a mother flying by herself with 2 children, one of whom is on the Austin spectrum this gesture of being able to keep us together meant so much to all 3 of us. Thank you"

Pro: "On time, smooth check in, great customer service at the gate and on board."
Contra: "Snacks should improve"

Contra: "COULDN'T GET ON THE SECOND LEG BECAUSE DIDN'T MAKE THE FIRST LEG"

Pro: "comfortable"

Pro: "Staff members went above and beyond expections; accomodating some seating reassignment requests, charging customer phones, and being very responsive overall."
Contra: "It would have been nice to at least have USB chargers in economy class."

Contra: "When the flight was on time, we learned it was overbooked. Agents stated that if people would not willingly accept their offer to fly at a later time random people would be denied boarding. This was a stressful element as there was no other flight that could make me arrive on time. Plus, threatening to deny boarding to paying customers for airline related overbooking does not seem like a fair or good business practice. Then there were mechanical issue with the plane. After waiting over an hour for repairs they realized they needed a new air craft. This further delayed the flight. Not only was the flight extremely delayed at this pint but throughout the waiting time we were given very little information and were constantly told they couldn't give us an approximate time of departure. This was extremely rude and makes the experience of dealing with a delay even worse. I would suggest giving us more information about what is happening. Saying we don't know when the flight will leave is just unacceptable. To make matters even worse after we were finally boarded we had to wait an additional 40 minutes sitting inside the plane while they boarded refreshments! I know there are delays in flights but this same thing happened to my flight on my way to Paris and it caused me to miss my international connection and had to be re-routed."

Pro: "Seats Wifi Tv Seats again"
Contra: "Crew is so so"

Pro: "As a bonus, I was bumped up to Business class on the way back because the flight was full. The lie-flat seat was amazing and food in Business really was "next level.""

Pro: "Delayed more than one hour. No apologies or explanations. Personal entertainment wasn't working on for some people."

Pro: "Crew friendly and efficient."
Contra: "Flatbed width tight"

Pro: "I did not get to fly out. Still waiting for my refund."
Contra: "I arrived to the airport Two Hours early. I had checked in online and obtained my boarding pass. I checked into Japan Airlines since this was the airline I chose. I get to the counter and I was told that I had to check into American Airlines. I rush to American Airlines and I was directed to check my bags in electronically. There was mass confusion, because people had no clue on how to operate the system. As my turn approached the system failed. By then I had 45 mins to board. I talked to a clerk and she directed me and the other people to the Custumer service desk. I waited my turn and time to board was approaching. They told me not to worry because the flight was delayed one hour. By the time I got to the counter, It was too late to board the already delayed flight. I spoke to a clerk via phone as i was at the counter and I wsa told I was to receive a refund due to the fact that this was not my fault. You caused a financial loos of money and time. as of yet I have not received my refund."

Pro: "Nothing"
Contra: "No tv.. Rude customer service n my luggage got lost.. I will make to stay away from aa"

Pro: "The flight assistants were nice"
Contra: "The entire flight from Miami to New Orleans, the ac felt like the heater was on. I was sweating and felt nasty."

Pro: "It was a great experience. Flight on time, excellent seats, even though the reservation was made one day before flying out due to an emergency. Wonderful flight crew. Will suggest to others and fly likely again."

Pro: "We had a safe flight."
Contra: "If we wanted to fly on an old American Airlines plane, we wouldn't have purchased a British Airways ticket. Deceiving and unfair."

Contra: "Airlines are not giving passengers the opportunity to get seats ahead of time and you have to wait till the last minute to get them. That is unless you pay extra money got them."