Pro: "Very professional !"
Contra: "The first coffee given at the beginning of the journey,was very good,(which is in general unusual during the flights), but the one given at the end of the trip was bad."
Contra: "The best Airlines ever from every aspects, I’m frequent traveler of Turkish airlines and will be for good."
Pro: "The service and food are always fantastic. The staff really goes out of their way to make you feel welcomed and comfortable. The ticket price was fantastic too!"
Pro: "Surprised to get a meal on such a short flight! Very good service."
Contra: "The entertainment system is old, not easy to use, and lacks features."
Contra: "More space and room"
Pro: "Everything. They were polite fast and never condescending to passengers."
Contra: "I could of wish they would have been a little more stern with some passengers."
Contra: "My suitcase was completely soaked from the rain in Istanbul. It must have been left on the tarmac in Istanbul before it was loaded onto the aircraft. I had clothes on the inside that needed to be dried once in Cairo."
Contra: "The flight was late, with no explanation."
Contra: "Dismal customer service"
Pro: "The crew members were really nice"
Contra: "Everything was great"
Pro: "The plane :)"
Contra: "After a tech problem that kept the flight on the ground .. The rebooking staff were awful"
Pro: "Better than all others at this time."
Pro: "For once, on time departure. Quick boarding. Courteous service."
Contra: "Cabin a little too cold for passengers around me."
Contra: "Flight was overbooked, which is always an annoying inconvenience. As a result, the flight was significantly delayed. When the plane landed the pilot immediately had to take off again which was really unusual and unsettling. But eventually we were able to properly land."
Pro: "Hello the service was excellent"
Pro: "On-time departure. very polite and friendly staff and we got there fast!"
Pro: "The seats reclining not only the back. The food very tasty."
Contra: "I think finding a way to empower the crew to explain to passangers who took the extra seats ( some up to 5 per person) the entire 12 hours, that they must switch at some point if asked. There weren’t willing to do it on their own( being civil is a learned skill) and refused to allow someone else to take a nep on the extra seats as if they had paid for it."
Contra: "The people smell very bad !!"
Contra: "No beer or wine with meals, noisy flight and cheap headphones"
Contra: "The flight arrived late and Tipton Long to depart."
Contra: "NO ONE IN TURKISH AIRLINES WILL HELP YOU AND WHEN YOU ASK FOR HELP IT BECOMES AN INCONVENIENCE FOR THEM. HERE'S THE STORY, MY FLIGHT WAS 2 HOURS LATE SO WHEN WE LANDED TO CATCH OUR TRANSIT FLIGHT IT WAS ALREADY GONE. SO WHEN WE ARRIVE TO SPEAK TO SOMEONE ABOUT A HOTEL OR FOOD THEY HAND US THIS PAPER AND TOLD US TO GO TO THE HOTEL THAT IS IN THE AIRPORT IT WOULD BE FOR FREE ALONG WITH THE FOOD. WHEN WE GET THERE THEY TOLD US NO, IT IS ONLY FOR BUSINESS TRAVELERS AND WHEN WE EXPLAIN THAT PASSPORT CONTROL SENT US HERE WITH THIS PAPER THEY RESPONDED NO, WE NEED A HOTEL VOUCHER AND WE NEED TO GO BACK. WHEN WE ASK HER TO CALL PASSPORT CONTROL (BECAUSE THEY ARE THE ONES WHO SENT US TO THEM) TO SPEAK TO THEM YOURSELF, SHE SAYS "IT'S NOT OUR PROBLEM" WHICH THEN MADE ME SNAP AT HER AND TELL HER WTF DO YOU MEAN ITS NOT YOUR PROBLEM? YOU WORK HERE!!" SO WHEN I ASK FOR THE MANAGERS NUMBER FOR COMPLAINT SHE GIVES ME A 5 DIGIT NUMBER THAT LOOKS MORE LIKE A ZIP CODE THEN A PHONE NUMBER. THEN WE GO BACK TO PASSPORT CONTROL WHO TOLD US THAT WE WOULD HAVE A FREE HOTEL AND FOOD THEY CHANGED THERE STORY AND DIRECTED US TO PAY FOR A VISA AND PAY FOR A HOTEL OUTSIDE. SO IN THE END THEY GAVE US A BULLSHIT STORY SO THEY CAN GET RID OF US AND HAVE US RUN AROUND WHERE IN THE END WE GAVE UP AND SLEPT IN THE AIRPORT TILL WE GOT HOME. THIS IS WHEN I WAS COMING BACK WITH TURKISH AIRLINES. GOING TO MY PLACE OF DESTINATION THE FLIGHT WAS LATE 4 HOURS AND LUCKILY FOR US WE HAD A LONG LAYOVER THAT WE DIDNT MISS MY FLIGHT GOING TO MY PLACE OF DESTINATION. SO GOING AND RETURNING FLIGHT WAS LATE! WORST EXPERIENCE I EVER HAD!! I WOULD NEVER FLY WITH TURKISH AIRLINES! AND WHILE I WAS THERE FINALLY GETTING READY TO GO HOME A MAN SAT BEHIND ME AND ASKED ME IF I WAS GOING ON THE SAME FLIGHT AS HIM AND I TOLD HIM NO WHICH THEN HE STRIKES UP THE CONVERSATION AS TO HOW TURKISH AIRLINES MADE HIM MISS HIS FIGHT AND GAVE HIM HELL! SO I WAS NOT THE ONLY ONE WITH THIS PROBLEM! IN THE END HE SAID TO ME TURKISH AIRLINES IS GARBAGE! AND I DONT BLAME HIM!! STAFF WAS THE WORST THING TO DEAL WITH AT TURKISH AIRLINES!! YOU HAVE BEEN WARNED!"
Contra: "Call or sms passengers . Waiting 4 hours and nobody at onboarding counter is not acceptable Plane acilities and meal under any expectations"
Pro: "Top notch service on the airplane"
Pro: "Great seating & service"
Contra: "Non stop talking people behind me!!!!"
Contra: "Lost the bag and will return it . Still discussing with them after five days. Promising to deliver each day but then not doing it. Miserable experience and do not recommend using this airline."
Contra: "Great experience"
Contra: "leaving late"
Pro: "We liked how easy it was for English speakers - English announcements, English-speaking attendants, good signage at airports."
Contra: "Our luggage did not transfer in Istanbul (1 hour layover) and didn't arrive in Warsaw for nearly 48 hours (actually 45 hours)."
Contra: "Flight was delayed but that wasn't the main problem. Went to the wrong gate for my connecting flight, Turkish air rep at the gate checked my boarding pass, didn't say a word about me being at the wrong gate. Tgere was no announcement of any kind (found out later, Turkish sir doesn't do announcement at the Istanbul airport. No clue as to why). Thought, tgere was another delay and by the time I asked, it was too late to catch my flight and that's when I got a full dose of every single person w Turkish air trying to stiff me with the most outrageous penalty for changing Nguyen my ticket. Started out at $1114 on a $758 ticket, then went down to $925 and if I stay over night, down to $750. Seriously? Rude, talking down at me and telling me that if I don't pay the penalty, my return ticket will be cancelled. I keep getting bounced from one person to another being told to wait here and wait there then I finally got so sick of all of it, bought a new connecting flight online, spending the night in Istanbul and will see what will happen w my return flight to the US. I call this 'theft' as, if i buy an entire new ticket from Istanbul to Cairo then back to the US online, it will cost me less than the penalty they're trying to get me to pay. Shame on you Turkish airline!! You'd think w all the issues they're having w tourism in their country these days they'd care about not doing this kind of mistreatment of their clients."
Contra: "It was unbearably hot on the plane. I was wearing shorts and a tank top and was sweating."
Pro: "The window seat"
Contra: "Nothing :D"
Pro: "The food was amazing."
Pro: "The crew was nice."
Contra: "We were in the plane over Istanbul airport for more than half an hour because we did not have the permission to land. That put a lot a pressure on us because we had less than 20 minutes to catch our connecting flight to US."
Contra: "On the San Francisco to Istanbul flight the food was a bit greasy. Otherwise good service from crew and company."
Pro: "The service and entertainment!"
Pro: "Better planes"
Contra: "Very small chairs. Terrible boarding system"
Contra: "We stayed on plane for long time before it took off, and we arrived late, food was not good"
Pro: "The food and the boarding was fast."
Contra: "Everything was great."
Pro: "It was nice to receive a meal on such a short flight."
Pro: "Arrived on time even though it was late departing."
Contra: "Crew never informed us why they were late departing. Boarding the airplane was problematic."
Contra: "YOU destroy the traveler Luggage at this trip and there is some items missing . Thank you"
Pro: "Comfort, good quality meal, on time"
Travelling with a baby is always challenging, it was further challenging when your upfront reserved seats were changed without you being given any notice and you are a Gold Star Alliance customer.
Pro: "It was a pleasant and uninterrupted flight with good service by the cabin crew"
Contra: "The boarding procedure at Bucharest Airport was more like boarding a bus - not a big issue but if I had to find one thing to improve that is what I would suggest."
Pro: "Crew was amazing—efficient and kind. Loved the seat space"
Contra: "Nothing. All good"
Contra: "Flight from Romania was delayed and when we got to Athens we had to go threw customs and security and we lost the connecting flight to crete. We were put on a different flight which that was delayed as well. When we finally arrived in crete all of our luggage’s have been lost."
Contra: "Better organization during boarding would be good. People all stand around in a mass blocking others access to the boat ding pass control terminals."
Pro: "The Crews welcoming, friendly and helpful"
Contra: "It’s nit necessarily comfortable... really hard to sleep"
Pro: "The food was great and the flight attendants were very nice!"
Pro: "On time and soft landing"
Contra: "No entertainment for 3 hours flight is boring."
Contra: "There are no Aegean air representatives at baggage claims or when you arrive at your gate to ask questions. I looked in vain to find out something about my luggage and no one was in athens to help"
Pro: "The flight wasnt completely full so we were able to spread out a little bit and be more comfortable"
Contra: "The entertainment"
Pro: "This leg of the flight we were pleased with after buying another ticket to Athens."
Contra: "Baggage was delayed!"
Contra: "The plane was so small I couldn’t fit my legs in the seating. Very uncomfortable for a 4 hour flight and with an hour delay it was five hours of being a sardine. I’m not an overweight person at all."
Contra: "We couldn’t check in until 90 minutes before Departure."
Contra: "Charged me $70 and made me check my bag as I was boarding. Had no other option"
Contra: "When I bought the ticket I made sure there was one piece of luggage allowed. When I checked in they said there is no baggage allowance and had to pay usd 69. I feel I have been duped. I should get a refund."
Contra: "The plane has an hour delay in Rome due to rain. Although the delay is understandable, they seem to have left my luggage outside in the rain for all that time. As a result, all my clothes were wet and ruined and a few other items broke. Horrible baggage handling."
Pro: "The food, crew was nice and polite."
Contra: "Didn't have any entertainment"
Pro: "The boarding crew was NOT so gentle when he seen my Passport nationality. The flight left on time"
Contra: "The food was as expected. The seats were very good and comfortable."
Pro: "Very professional services from your ground & plan crew"
Contra: "Airport custom were very rude (Athens airport) No one to assist during the transit flight between Athens & CDG"
Contra: "Again the airport. Its not the airlines fault, but to have ONe set of toilets in a whole airport wing is unacceptable."
Contra: "Gâte operator were very slow I was going to loose my connection to Paris as it took me more than 1hour to make the check in"
Pro: "The staff was polite."
Contra: "For some reason my boarding pass wasn't scanning. They took me to the side and had to do it manually even though everything was correct."
Pro: "The CREW was very friendly and aircraft wasn't bad itself."
Contra: "Boarding and ticket takers. 2 people checking folks in. It took over 30 minutes! @ 5 in the morning, I didn't need to stand in line for half an hour to start my day..."
Contra: "1. I could not get answer from Aegean airlines if the serve food on the board. They said nothing about it when I booked the flight. 2. It was clear for me that I can give 1 piece of luggage, 23 Kg , for free. I was surprised at the check in that I have to pay for it $54 !!!! Why you don't say it when I booked the flight?????"
Contra: "They charged me an extra 40 euros to check a bag and then lost it completely. It looks like a long process and involved to get any cash from it, not to mention the real pain of being without power cords, clothes, toiletries etc for the rest of the trip. I will never fly out of Naples again."
Pro: "First flight from OTP to Athens arrived late. Crew members awaited at security check and had a bus waiting just for my baby and I to take us to the plane."
Contra: "The price of the low Aegean Airline ticket from Athens to Prague has a hidden provision that the passenger has to pay 40 euros for any checked-in luggage. So in fact the total cost of the air ticket from Athens to Prague is much higher than the other airlines. Kayak did not do a good job warning me about the luggage charge."
Pro: "I like the crew on the flight only."
Contra: "I never like the unpolite coordinating with the travellers."
Contra: "Procedures for handling sick elderly passenger. One crew member should take initiative and deal with sick person and handle calling for a doctor on board ."
Contra: "Bag fee that I wasn't otherwise notified!"
Contra: "Not serve my food things I am asleep .Not all announcement in English"
Pro: "Good for the price seat are not the best but worth it for the money"
Pro: "crew on board was nice"
Contra: "very bad service at the airport. The counter for checkin opened very very late, they did not have enough people to serve clients fast enough and they had real trouble with handling aged passengers that could not speak German. In the End they also lost one of our luggage, and we now have to wait one day to get it back at our destination in thessaloniki."
Pro: "Hmm. Not much to like here. They made RyanAir look good."
Contra: "Bought the ticket for Aegean Air flight. 1. Couldn't check-in online. 2. Waited in line at the airport, was not in the system, finally a ma smasher figured out our ticket was with Tarpon airline, found that deal and waited in that line. 3. Was told we had to pay for the suitcase.... Hmm. I thought that was one of the reasons we were paying 4 times as much as a RyanAir ticket. 4. On the return fight couldn't check-in online. 5. At the airport we were told to go the Aegean desk. 5. At the Aegean desk we were told we had to pay for the suitcase again, had to cross the airport to do that. 6. Finally found that desk, not called "Aegean" like we were told, but "GlobeGround" 7. Plane was delayed. 8. At the a Athens airport we were told Taron shouldn't have charged us. What's going on here?"
Pro: "crew was supportive. food was ok. Check in on line was good. We could choose our seats. We flew with Aegean several times already. they are a reliable company."
Contra: "The flight was late by almost an hour. On arrival we were transferred to the terminal by buses after having to carry our troll all the way down the stairs."
Pro: "They served a meal!"
Contra: "excessive cisa checks for my wife who is not an EU citizen"
Pro: "Great airline and a star Alliance member, will fly again for sure"
Pro: "Left a bit late but made up the time. The on board service was courteous and friendly and perfectly timed for this short flight."
Contra: "I did not know that I will have to pay for lagged 45$"
Pro: "Did not feel like a budget airline. Great service."
Pro: "The flight was smooth"
Contra: "No clear signage on line formations Boarding pass kiosk was broken only one working CHAOS No one in authority assisting families or anyone else."
Pro: "Everything is perfect"
Pro: "Very quick ...very nice the airport needs better signage ..not under your control I know but would help"
Contra: "The staff at the counter snd in the booth were great"
Contra: "Airport was super busy, not very well marked. Took so long we almost missed our flight."
Pro: "The help provided by the company for connecting flight."
Avionul, fiind foarte mic (și, probabil, vechi), senzațiile au fost nu tocmai plăcute - îmi părea că suntem frunză-n vânt. Majoritatea călătorilor au avut stare de disconfort, din momentul decolării până când avionul a ajuns la o înălțime unde s-a putut stabiliza...
Pro: "that I succeeded to get home"
Contra: "air conditioning in the plane"
Pro: "The flight was on time - which is unheard off"
Contra: "The food was eatable - but not really good"
Pro: "The check in was very rude and moody for no reason. He was not accommodating with the seating arrangement"
Contra: "Ask the staff not to be so moody for no reason at all."
Pro: "Seating availability at check in no"
Contra: "No tv"
Pro: "The seating availability at the check in time"
Contra: "The TVs never worked"
Pro: "quick boarding (small plane, not many people). appreciated a free meal in economy class on a 1hr flight. Wow! relatively easy check in for my luggage."
Contra: "better signs regarding luggage check in, better seats. gate number changed many times. confusing and hard to hear announcements"
Pro: "Finally not much delay"
Contra: "No AC in hot weather in the bus and on the plane for half an hour before take off."
Contra: "DO NOT FLY THIS AIRLINE they lost my luggage on this flight and their customer service won't even answer the phone. I'm not sure if I'll ever get it back, AVOID AT ALL COST"
Pro: "It was nice"
Contra: "more movies to be purposed ))"
Pro: "The boarding process was not clear. I was not able to add luggage during check in and it said it was included for one piece up to 23 kg. Though my bag fit those requirements I was forced to wait in a separate line and pay 50’euro. The lines were wrapped around and not clearly marked for each flight."
Contra: "Check in process both online and at the airport. The seats on the aircraft."
Pro: "Good crew, attentive, courteous, communicative !!"
Contra: "Have the screens work ...."
Contra: "Lots of turbulences at landing, due tonthe heavy rain."
Contra: "Not so many movies"
Contra: "My mother (88 yrs of age) solicited help stowing her luggage from one crew member, and was refused!"
Pro: "seats were confortable"
Pro: "Free WIFI, entertainment is good"
Contra: "The entertainment"
Pro: "The whole process was very enjoyable in the flight was really nice I loved it"
Contra: "I am not used to going through Baggage Claim and then checking in again at airports but after I figured it out it was ok"
Pro: "That I didn't die in Chisinau"
Contra: "Spending the entire time I was in Chisinau at the airport vomiting by some out building on the edge of the property. TAROM gave me food that made me sick. On the flight back, a bunch of people were handing those sandwiches back to the stewardesses after looking at them. Now I know why. I went to 25 countries on this trip, and this was low-light number either A1 or A2, depending on how the other thing shakes our financially. I had 3 flights on TAROM, and only one of them sickened me to the extent that I had to throw up."
Pro: "the plane landed on time"
Contra: "luggage came late"
Pro: "Great crew."
Contra: "The flight was delayed and I almost missed my connecting flight."
Contra: "there is just one main meal that contain ham meat , and am Muslim so I cant eat ham."
Contra: "The flight was 1 hour late to depart"
Pro: "no other choice to fly amsterdam"
Contra: "no entertainment"
Pro: "Boarding was good, flight and landing"
Contra: "Had to go through security check in Istanbul"
Contra: "no entertainment"
Pro: "Check in , flight info at airport great !"
Contra: "No choice for food."
Pro: "Food,staff,easy check in.everything worked perfect."
Pro: "Everything was excellent"
Contra: "The stuff was outstanding"
Pro: "Right on time. Old plane very well mantained and pilots and crew made the flight very pleasant."
Pro: "At check in we were given a window and middle seat, even though I had requested cross aisles, as my wife has a bad knee. The aisle seat was taken by a very large man (I also am large). The flight attendant saw some empty seats in another row and moved the person in the aisle seat to that row. He's A-1 in my book."
Contra: "Check in agent was very unpleasant and didn't give us the seats I had requested - unhappily I didn't notice this until we were past passport control."
Pro: "Punctuality, politeness, cleanness"
Contra: "Food, but not so important for me ."
Contra: "It was impossible to make the check-in online. I had to go to the airport very early. The lady at the check-in desk said that my name was NOT in the system, nor was my flight reservation. She had to look up by the ticket number (highly unusual, she said). The seats were apart for me and my wife, despite the fact thet I had chosen together seats when I made the booking. Next time I will think twice before I go for Kayak or Brussels Airlines (for example, they don't have Bucharest Airport on their departure list on the B.A. website... after all, Romania is a E.U. country!) The second flight took off after 20 mins. delay, and landed w 15 mins. delay."
Pro: "excellent flight attendants. Fast flight to make up for delay."
Contra: "Smaller seats than other airlines. Plane was dirty. Landing was rough and downright scary. delayed flight"
Pro: "Nice crew, roomy seats"
Contra: "Boarding the plane with a bus was a waste of time and exposure to fumes."
Pro: "The food was great, staff nice, generous, and accommodating. Plane comfortable."
Contra: "Boarding often takes a long time, and/or flight is delayed."
Pro: "Great price, no bag fee, nice crew, comfy ride"
Contra: "Mediocre food, no entertainment"
Pro: "Great price, nice crew, decent flight overall"
Contra: "The food was terrible! No entertainment system"
Pro: "That I landed safely and nothing happened."
Contra: "I felt I was on a very outdated plane, so safety was a concern...luckily everything was good just old seats and service was not special at all."
Pro: "Friendly crew"
Contra: "Long wait on the bus out to board the plane"
Pro: "The sandwich was yummy."
Contra: "Everything was fine"
Contra: "There was no entertainment, but that was O.K."
Contra: "Typically a beverage Is offered before take off. This flight it was not offered till the breakfast came out. May have been due to late start to boarding process"
Pro: "The plane had a 50 minutes delay. The reason was "tehnical problems". Actually, 3 persons boarded 40 minutes late, so we all had to wait for them. That was so unfair."
Pro: "CREW IN BOTH FLIGHTS WAS NICE AND HELPFUL"
Contra: "NO AIR CONDITION DURIND THE FLIGHT (WAS BUT DID NOT DO ANYTHING)' MIXED FOOD (CHEESE AND CHICKEN TOGETHER AND NO WAY TO ORDER IN ADVANCE), VERY NICE CREW BOTH SIDED BUT RUDE GROUND STUFF IN ROMANIA,"
Pro: "The low price, the small plane, the food and drink."
Pro: "The airplane was in a good condition"
Contra: "Crew members bored, without any mood of working"
Pro: "On time!"
Contra: "No entertainment"