All well everything was good trained staff
Great flight. Wonderful crew, delicious food, comfortable seats.
Contra: "veg food was mostly repeated in all the meals, didn't track who is vegetarian, so ran out of veg food. Pizza wasn't great."
Pro: "The seating, food, safety measures"
Contra: "You are best nothing to improve"
Pro: "The crew was really good, even the food was nice"
Contra: "I think the economy class seating could be better & even the ticket prices could be reduced a bit"
Pro: "Friendly crew, extra legroom, great entertainment options."
Pro: "Seat was okay, even when multiple exit row seats were available they would not give it to passengers as they had 500 Dirhams charge on them. Qatar had no such policy when I travelled there two weeks ago they happily let us use the exit row when no one was seated there"
Contra: "Seat was okay, even when multiple exit row seats were available they would not give it to passengers as they had 500 Dirhams charge on them. Qatar had no such policy when I travelled there two weeks ago they happily let us use the exit row when no one was seated there"
Pro: "Best economy airline experience I’ve had in years"
Contra: "If they could have offered neck rubs (jokingly)"
Contra: "I was sitting in emergency exit so i will not complain of small seats"
Pro: "Food comfort"
Contra: "Boarding from connecting flight was manic, gate closing as we arrived only to then sit on the plane for about 40 mins before it moved. Extra leg room seats at extra cost are near toilets and watching the comings and goings from there is not pleasant. Staff ok but nothing special, left waiting with forms for lost luggage, little explanation. Plane decor looks tired, seats narrow. Luggage lost. Know why I like to fly Thai airways"
Contra: "poor service . Unresponsive cabin crew"
Pro: "Personnel were friendly and helpful!"
Contra: "The food far too spicy and was unable to eat it!! Sat by someone who should have had two seats instead of one. Thus a very uncomfortable flight."
Pro: "Food, Service, entertainment"
Pro: "Both ways there was no food of preference. Preferred juices are short. Especiallyif you are tired and want to sleep on their food serving time, you don't get any till next serving even if you are hungry. I woke and informed the team that I would collect later, but they claim empty and gave No way the entertainment is updated to the latest titles. Have 7/8 months old movies listed."
Contra: "Carry more food and screw sone new movies."
Pro: "some new movies"
Contra: "Crew was very unprofessional, they need lots of training. Emirates should hire people who can handle english language properly No proper service of food or drinks ... they had all like beer, wines , spirits.. but the crew was not offering anything"
Contra: "No proper service of food or drinks. Never asked if we need any drinks like spirits. Mainly dissatisfied with food and drinks. Crew was not professional, their English was not good .. very hard to understand . they handled everything in hurry Always got response that non veg is over."
Pro: "Service, atmosphere"
Contra: "1st food was same as it was from Karachi to Dubai"
Pro: "Everything is really amazing about UAE, service, amenities, entertainment options, leg room."
Contra: "Before the plan even took off for our 14+ hour flight I could tell the seat was uncomfortable, and it was going to be an issue. I don't know why this would be overlooked, as everything else was best in class, but it made for a fairly uncomfortable experience."
Pro: "Service and Wi-Fi"
Contra: "Brussel sprouts were total mush"
Pro: "Nothing. Bad crew."
Contra: "No option for vegetarian food on the menu. I had booked vegetarian meal option when I booked tickets, but by the time they got to my seat, I was told there is no more veggie meal left.. it happened with both dinner and breakfast. I asked the flight attendant to substitute some fruits for the egg, so that I can eat something. They said at 30000 feet altitude, the options were limited. I told him, so are my options limited, and running out of veggie food is not my problem, when I had booked veggie meal at 30000 feet and a flight duration of 16 hours. The attitude of one flight attendant "Ahmed" was horrible. He was never helpful, mean to passengers and would not offer any solution to any problem... I was travelling with an infant, and he refused to fill a bottle of water to prepare milk, and said that I had to wait until they finished their ongoing service.."
Pro: "Business class entertainment and comfort very good."
Contra: "Service was very bad. I had to get up to go get drinks and rarely saw the steward."
Pro: "Better crew working this leg of the journey."
Contra: "Food was horrific."
Pro: "Food and crew were great"
Contra: "Entertainment was horrible...it was connected for the first 2 hours only then got disconnected for the whole flight duration...I couldn’t watch any movie, tv show, music, live tv, and the crew tried to reset the screen several times with no success, then it worked again in the last hour...I travelled on business class and paid the extra charge for better service"
Pro: "I loved all the free services. Wifi, 2 large and tasty meals with free drinks (wine, beer) free exit row seating, seats reclined more than other airlines and free baggage. The staff was awesome and very helpful."
Pro: "Overall experiance."
Pro: "Crew, food, entertainment"
Contra: "1 hr delay with take-off due to security check of all carry-on baggage from a passenger leaving the plane"
Contra: "Boarding of gate A20 location in Dubai"
Pro: "Boarding logistics and flight timing were good. Being on time was a big plus. Personnel demeanour was good."
Contra: "Food (lunch/dinner) served was stale. I, as a vegetarian, had hoped that at least the fruit served would be good, but to the contrary. The touch-screen (Entertainment) didn't work well. This is true of both onward and return journey."
Pro: "I like timely served food and beverages in the flight. And the crew service is excellent. Sometimes the TV is not worked by touch screen."
Contra: "16 hours transit in dubia without any service."
Pro: "Staff excelant.restrooms very clean Food was great.landing on time"
Contra: "I had 8 hrs.lay over I dubai.need more comfortable chairs in lounge.night stuff was short help.to help wheelchsi traveller's .no major complaint.will fly emirates again."
Pro: "The airport experience in Dubai was excellent. Very clean, professional & modern."
Contra: "Although plenty of entertainment selections, the user interface was outdated & the touch screen slow & buggy"
Contra: "Checkin process with baggage limit was so strict that they even won't let 400 gms extra. also the rep in Chennai airport does not even know that I could carry 2 pieces for carry on (laptop & carry on baggage)"
Contra: "Ran out of vegetarian meals by the time they got to my seat. So I had to make do with some biscuits and bread"
Pro: "One can always be sure that emirates will be a great host almost every time. I enjoyed the service and the variety of food choices available. The staff was responsive and sensitive to individual needs. Enjoyed the entertainment and choice."
Pro: "Bad food in flight back from dubai to dallas."
Pro: "Food was great. Service was great."
Contra: "Need to have more leg space for a long haul flight."
Contra: "It is about 14 hour long flight. There should be m more number of meals served. Pizza served as As snack was cheap, ok but not that great, should have been a meal (lunch or dinner)"
Pro: "Seat comfort"
Contra: "Food was really bad. I have travelled in Qatar Airways B class and there I was impressed by the food quality. Here it was really pathetic. Crew was helpful but were not willing to go an extra step. Like , offering a cup of coffee after someone wakes up."
Pro: "Emirates crew have been amazing in every point of our journey!"
Pro: "So so"
Contra: "The first flight was late by over an hour and nobody could tell us why. They also serve food once and you don't get a snack or anything--you don't even see the attendants--for another 10 hours. Then they serve breakfast close to an hour before landing. The crew is constantly telling you to sit as if you weren't allowed to use the toilet at all when the seatbelt sign is on--and it's on the whole time. So you have to be asking permission to use the toilet when you are right next to the toilet door and about to go in because they don't allow you to use it. That's not healthy for someone to hold it."
Contra: "The service i received from airfare.com and Kayak."
Pro: "the best all"
Contra: "the best in all"
Contra: "The changes of the airplane"
Could organize boarding better
Flight was delayed 2 hrs.
Comfortable aircraft and excellent service
I book every time Qatar when I m going to india because it’s good service nd cheap tickets
Everything was excellence and good
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Contra: "Too hot in the plane - was far too hot. too late the drink...after I eaten."
Contra: "Every thing is good"
Contra: "Friendly and wellmennerd team."
Pro: "the crew was amazing"
Pro: "Friendly crew and easy boarding"
Pro: "Quality aircrafts and entertainment."
Contra: "Service and helpfulness of attendants."
Pro: "Everything is perfect"
Pro: "Long flight, not so full, yet the crew was busy. Some green/trainee types waking us up to bring seat forward while serving meal to passengers on the rear row !! One said we dont serve wine with lunch - really! She did bring the wine 30 minutes later. But they were nice overall. Kept it clean. A+."
Contra: "Nice if they offered/served drinks before meals"
Contra: "Food and seat comfort could be better"
Contra: "The new Q suites in business are GREAT!"
Contra: "All was well, thanks"
Pro: "Staff, service,"
Contra: "Legroom, seat comfort, very long flight"
Pro: "Excellent Service and most friendly staff"
Contra: "Nothing was bad. But the food taste can be better"
Pro: "My mom traveled alone for the first time. She doesn't speak English very well. I'm so impressed with the crew that they took good care of my mother. They understood her super broken English and served her real good vegetarian food. Thanks again."
Contra: "not so much."
Pro: "Boarding process was good. But security check is inconsistent at different locations within the Airport terminal."
Contra: "Poor Seat comfort. Too narrow seats. USB charger were not working. Tamil language movies were very few. Crew was efficient but were not polite and not cordial."
Pro: "The crew was awesome had the most caring crew anything you need thier there to make us happy I’m absolutely happy"
Contra: "I dislike the economic class on a 19 hour journey to Doha to Dallas Texas I felt so tight and annoyed with people next to me when asking to go to the bathroom that’s my mistake next time I surely will go on bussiness class other then that everything was great."
Pro: "At gate boarding was I inefficient and managed professionally. On board entertainment was glitchy as the movies paused and skipped the entire flight."
Contra: "The staff were not trained well and unaware of how to conduct proper flow of customer screening."
Contra: "Everything ok"
Pro: "Movies collections, friendly staffs"
Contra: "Just bathroom in end"
Pro: "There were a lot if security checks but the boarding crew was very helpful and let me check in a bag at rhe last minute with duty free shopping items that i would not have been able to carry with me on-board the airplane."
Contra: "No internet and the food was mediocre at best."
Contra: "They drop you at the airport for 16-17 hours Airport hotel costs around 350$/night No entry visa for layovers exceeds 8 hours as they announced The answer they gave No entry visas because you bought a discounted ticket!!"
Contra: "They re issued my boarding pass Doha, for Dallas flight and gave us the last seat on the plane, even though I chosed the seat at the time of booking. Food was ok, but when we asked for the chicken they didn’t had it. It’s an international flight of 15 hours with food shortage???"
Contra: "Observed that one flight attendant from India is giving more attention to a person who is from Navy. He avoided asking what we want for drinks etc. He always ignored us and pushed his cart before we answer. We are very unhappy with his behavior, however, adjusted ourselves."
Pro: "Quality food and hospitality"
Pro: "Everything from courtesy, to very good food, and a clean flight."
Pro: "I received email telling me that my fright was delayed and showed the time they told me to be at KGL airport but when I showed the airline was already left because they was no delayed. I had to book another plane to return to US which cost me $1500. Here is the email Dear Mr Muvunyi Good morning This is to inform you that your flight from Kigali QR1378 is delayed due to operational reasons, please be at Kigali Airport for check in at 4PM and check-in will close at07PM. Best regards Jeanne D’arc Uwitije Reservations & Ticketing Supervisor Tel: (+250) 252553500"
Pro: "The kit was really helpful for the really long flight. Good service!, food was better than our previous flight"
Contra: "Took a long time to get the trays after meals (at least 30-40mins) , didn't offer smaller snacks such as cookies between meals,"
Pro: "my child was very sick on this flight and the air crew were very concerned and very helpful... i really appreciated all their concern and help. they consulted a doctor on the ground and provided the medicine and advice to bring my 3 year olds sickness under control... ( which included diarrhea and vomiting numerous times... please thank them for me... they were also concerned about her welfare after we would land.... thanks thanks thanks"
Pro: "Great service. Easy. Comfortable."
Contra: "Only 2.5 meals in 16 hours!"
Contra: "Very uncomfortable seats- Space between seats is very tight"
Pro: "I had a great experience with overall trip."
Contra: "I was not very impressed with hostesses service. on the second leg of the trip. The boarding process was not organized at all. We have zone numbers but people just boarded at first come first served basis"
Pro: "Stewardesses were more helpful on this flight than we had experienced on the previous flights. However their resources were limited. landed safely."
Contra: "Food on the four different flights (from DFW to Doha on to Cape Town and then from Johannesburg to Doha on to DWF) was not good at all. Timing of meals, food all below expected. One flight attendant trying to serve both meal and drink to each person took a lot of time. Snacks offerings were almost non-existent. Those of us traveling on three connecting flights with no time to purchase food nor water had a rough time of it. Would not fly Qatar nor connect in Doha again unless absolutely necessary."
Pro: "food and courtesy of the staff"
Contra: "Food serving took a while. And need improvements."
Pro: "I like everything about Qatar Airways"
Contra: "Suggestion: I think it is better if all the children and their parents/ care takers are provided priority seats in front. This will reduce unnecessary annoyance caused to other passengers on long flights and at the same time enhance the experience of the children and their care takers if special attention can be devoted to them."
Pro: "Boarding and Seat comfort was good"
Contra: "Food frequency for 16 hour flight was awfully inadequate. Food quantity in each service was not sufficient. Food quality ok. No intermittent beverage and snack service in 16 hour flight segment. Cabin baggage limit of 15 lb/7kg per bag is awfully inadequate that renders the standard cabin baggage useless"
They should allowed free seat section
It was a pleasure to travel with Turkish Airlines. Excellent food, entertainment, and staff, not to mention the little pouches with basic necessities for the flight and the safety bags. It really gives you the feeling that this company cares for the comfort and safety of their clients.
You made me miss this flight, you are stranding us in Houston, 4 1/2 hours from Dallas.
Contra: "Everything was great, service was awesome! Thanks to everyone!"
Pro: "The Airplane was good and the crew was very helpful."
Contra: "The route from Bucharest to Istanbul could be shorter and the way from the airplane to the airport could be through the jetway not through the uncomfortable buses."
Pro: "The crew did their best. The company, the policies, the times ... a different story."
Contra: "Stop boarding pets on a transatlantic 11.5 hours long flight - if the owners are nuts (although they swear they love their pets) air companies must be more responsible. The first air company that will refuse to cabin board pets will be my only company to fly for the rest of my life. Sometimes, saying NO is the right answer."
Contra: "Person being me wouldn’t allow me To recline my chair and flight attendant didn’t do anyThing about it."
Pro: "Very professional !"
Contra: "The first coffee given at the beginning of the journey,was very good,(which is in general unusual during the flights), but the one given at the end of the trip was bad."
Pro: "The service and food are always fantastic. The staff really goes out of their way to make you feel welcomed and comfortable. The ticket price was fantastic too!"
Pro: "Onboard service was good -breakfast served was good."
Contra: "The seats are somewhat uncomfortable but OK for only a 1 h and 40 min flight"
Contra: "Dismal customer service"
Pro: "The plane :)"
Contra: "After a tech problem that kept the flight on the ground .. The rebooking staff were awful"
Pro: "Boarding was on time and the service was nice. The cabin crew were nice too."
Pro: "Better than all others at this time."
Pro: "For once, on time departure. Quick boarding. Courteous service."
Contra: "Cabin a little too cold for passengers around me."
Contra: "AIR CONDITIONING WAS NOT SUFFICIENT TO COOL THE CABIN ."
Pro: "Everything was great"
Contra: "Increase entertainment options but it was still great just need more latest music"
Pro: "One of the ticket agents, Diego McNuss, was especially kind and helpful when we checked in. He is a credit to the company. Also, so many special touches on the flight, like the warm wipe and the bag with the socks, etc. Also very kind flight attendants."
Contra: "Clientele on plane are junky. The crew is rude. Boarding is chaotic. No information about delays or why things are taking so long not shared. Planes feel old and dirty. Strongly do not recommend."
Pro: "On-time departure. very polite and friendly staff and we got there fast!"
Pro: "The seats reclining not only the back. The food very tasty."
Contra: "I think finding a way to empower the crew to explain to passangers who took the extra seats ( some up to 5 per person) the entire 12 hours, that they must switch at some point if asked. There weren’t willing to do it on their own( being civil is a learned skill) and refused to allow someone else to take a nep on the extra seats as if they had paid for it."
Contra: "The flight arrived late and Tipton Long to depart."
Contra: "Call or sms passengers . Waiting 4 hours and nobody at onboarding counter is not acceptable Plane acilities and meal under any expectations"
Pro: "Great seating & service"
Contra: "Non stop talking people behind me!!!!"
Pro: "Nothing. The flight never happened coastumwr service was very bad"
Contra: "The were not very helpful, I lost the plain and they refuse to change my dates. I am I elderly women and they took advantage. I was force to by one more ticket when I live from I very small income. So know my 3 months social security I have to pay the new ticket. No mony left for food or my medication."
Pro: "Very organized and efficient."
Contra: "Lost the bag and will return it . Still discussing with them after five days. Promising to deliver each day but then not doing it. Miserable experience and do not recommend using this airline."
Pro: "Had REAL silverware and great food. Also great customer service via the flight attendents. THANK YOU!"
Pro: "The rear exit of the plane. The cabin crew were very attentive, almost too much. I brought my cat and she didn't get to sleep much. I appreciate that the attendants wanted to visit with her and give her their attention but it kept her from sleeping and woke me up. Since she had no proper place to use the bathroom she needed to be sleeping to keep her body clock in order."
Contra: "HOT AIRPORT AND PLANE...no overhead fan on the plane to cool off. Food not very tasty. My seat was switched after it was reserved to accommodate another passenger without my knowledge. The reason was not a valid one."
Pro: "The food on Turkish is excellent, and it seems they come through every hour to offer water, coffee or tea between meals. The entertainment is also the best system, with the most options I have seen on any airline. And the seats are much more comfortable than most planes- the headrests bend so much, you can actually sleep without your head rolling off the headrest!"
Contra: "My flight was cancelled ten days prior to departure. Nothing to do with weather. Without my permission they, booked my return flight with a 20 hour layover in Istanbul airport. I had to buy a new ticket home on a different airline. Waiting for a refund which currently seems impossible."
Pro: "The airline was very hospitable and efficient. All flights were on time, boarding and de-boarding were very quick and painless. Crew was extremely helpful and kind. Food was good, seats were comfortable, and entertainment was good. For the money and time spent on this flight we felt we got an extremely good deal and would take this airline again, and recommend."
Contra: "The planes were pretty warm/hot for most of our flights. I'm not sure if air condition was available, but I know some people asked. It did cool down eventually so they must have turned on air or fans, but I know the heat was on at some points which made it a bit uncomfortable for such a long flight."
Contra: "leaving late"
Pro: "We liked how easy it was for English speakers - English announcements, English-speaking attendants, good signage at airports."
Contra: "Our luggage did not transfer in Istanbul (1 hour layover) and didn't arrive in Warsaw for nearly 48 hours (actually 45 hours)."
Contra: "From JFK airport Turkish airlines was late almost 2 hours and when we came to Turkish our flight to Tbilisi left :("
Contra: "I was at the gate for my flight from Istanbul to Bucharest but 25 minutes before departure I noticed that passengers were lining up at a different gate so I asked what happened. I was told the flight had departed even though it was still 25 minutes before flight time. I then had to go to ticket sales where they charged me $425 dollars for the 80 minute flight to Bucharest. In the US, I would have been put on the next available flight fee of charge. I will never fly Turkish Airlines again."
Contra: "Nothing :D"
Pro: "The food was amazing."
Pro: "The crew was nice."
Contra: "We were in the plane over Istanbul airport for more than half an hour because we did not have the permission to land. That put a lot a pressure on us because we had less than 20 minutes to catch our connecting flight to US."
Pro: "Great Food, adequate seating, helpful staff, efficient boarding"
Contra: "The airplane was a really warm temperature when we boarded."
Contra: "On the San Francisco to Istanbul flight the food was a bit greasy. Otherwise good service from crew and company."
Pro: "Good food, on time, comfterbal"
Contra: "Takes rime till theyl take your food plat"
Pro: "The service and entertainment!"
Pro: "The crew, as usual on Turkish airlines, was wonderful. Excellent service and patience.Warmly recommend Turkish Airlines."
Contra: "Everything was fine."
Pro: "The food and the boarding was fast."
Contra: "Everything was great."
Pro: "It was nice to receive a meal on such a short flight."
Contra: "YOU destroy the traveler Luggage at this trip and there is some items missing . Thank you"
The meals are full of bread, pasta, starch, tortilla with brownie, cookies, and candy bar snacks. Would appreciate more vegetables, fruit, and protein. I couldn't get my headphones to work. Otherwise the flight and attendants were great. Thank you!
Pro: "on time; boarding was smooth; leg space was good"
Contra: "wifi was not working; food was below average; movie selection options poor"
Pro: "Lufthansa is an airline in a different class altogether. Can not compare with any commercial airline that flies to Europe"
Contra: "Great food, comfortable seats, enjoyed the whole 11 hour flight."
Contra: "terrible experience - hidden fees for 1st checked baggage travelocity messed up on their site when the ticket was purchased when in fact the person that travels needs to pay to check in the luggage"
Contra: "Not a lot of newer movies"
Pro: "All good - Lufthansa even handled an unexpected air traffic delay well, meaning my connection still worked. Great price too - booked at short notice and Lufthansa business was half the price of BA. Far better device too."
Contra: "No negatives."
Contra: "Was the worse food that I was served on a international flight."
Pro: "Flight was smooth and arrived early even though it left 30 minutes late."
Contra: "Lufthansa should schedule more time to make connections."
Pro: "Flight on time, good service, helpful staff"
Pro: "Crew very nice and carefull"
Contra: "My luggage was destroied ;-("
Pro: "Same nice crew"
Contra: "My luggage destroied"
Pro: "Staff was very polite, helpful, and attentive. Our flight left late due to a delay with the plane, and the flight attendants were very proactive about informing passengers about making connections and doing all they could to help."
Contra: "All good."
Pro: "We originally paid for seats a month before and were told to move seats because the plane was full. Plane was not full. Would like refund."
Contra: "Customer service"
Pro: "Lufthansa has it all together and knows how to fly. I recommend to everyone!"
Pro: "I have always liked Lufthansa; however, got put on an American Airlines flight due to a missed connection and there were no further flights until later in the afternoon. Had to change airlines and they assured me my luggage would follow me. It did not!!!! Too many security checks, switching from place to place and being herded like cattle was not too pleasant. Security people were rude and very busy talking to each other to tend to their jobs. One person would tell you to do something and the next person would give you completely different direction. They were arguing amongst themselves and not paying attention to one of the most important things.....customers."
Contra: "On AA flight there were two small children running up and down the airplane most of the flight. Very disturbing and no one could rest. They were playing chase, hitting everyone's seat, and screaming at each other quite a bit. Parents obviously did not discipline them at all. After waiting in the airport for a completely different flight and not know what to expect this flight was not a pleasant one. American Airlines had overbooked the flight and they were begging people to give up their seats. They had a weight problem due to fuel amount and when we were approaching DFW we were diverted to Houston because we did not have enough fuel to stay in a holding pattern. We sat on the tarmac for a couple of hours, refueled, several people got off the plane in Houston in order to make connecting flights and then we FINALLY flew back to Dallas"
Pro: "The atmosphere they create is very comfortable"
Contra: "I don’t now"
Contra: "Will need to add more recent movies for entertainment"
Pro: "I was upgraded to a better seat and the flight was comfortable"
Contra: "The boarding procedure was unorganized and extremely inefficient. The family sitting in the row across from us had two unparented and very loud children who were disruptive for the entire 10 hour flight. Even on landing the child was not wearing a seat belt. The woman got up to get her stuff out of the overhead compartment even though we were told to stay seated. At no point did any of the crew members do anything in regards to this family and their disruptive actions."
Pro: "Great crew, comfortable space at the bulkhead seat"
Pro: "Going out the crew left something to be desired, the crew on the return trip was outstanding! Friendly, courteous, caring, efficient."
Contra: "Ran out oof meal choices twice"
Pro: "Very good service.."
Contra: "The food is not tasty"
Pro: "Food was good and that is all I can say was good about that flight"
Contra: "The male Stewart was very unprofessional by commenting out loud that I was too fat for the seat that I was assigned. The lights in the plane kept going off and on along with the video. I could not understand the pilots English. I was not allowed to get out of my seat as much as I wanted. I was very upset and disappointed on the male Stewart attitude."
Contra: "A flight attendant from Bucharest to Frankfurt kept bumping her behind in my shoulder. Before this she was not helpful when I asked her where to put my bag. She shoukd not work with people if she does not like them. Otherwise, everything was great: food, space, movies."
Contra: "crew was not friendly"
Contra: "It wasn't Lufthansa"
Contra: "It took over an hour to drop off a bag prior to boarding. I had already checked in online. There were long lines in Bucharest and simply not enough staff working the Lufthansa desks."
Contra: "Although we had reserved (paid) seats as a family in an entire row, upon check in we were given different seats. We had to spend 20 minutes talking with different agents in order to get our original seats."
Pro: "Movie selection, wine and food"
Contra: "Crying babies - outside of the crew control"
Pro: "Efficient boarding. On time departure."
Contra: "The food could be better. The ravioli option very oily ."
Pro: "Plane was clean and service was great."
Pro: "having the TV with lots of choices"
Contra: "There were screaming ( not just crying...but SCREAMING at a shrill pitch) for the entire 10 hour flight. I was never so ready to get off of a plane in my life. The staff tried to appease the many different situations as best they could, but they got wore out before the end of the the flight. There were people not sitting in their assigned seats, so mealtime was totally boggled and some got fed a full hour before the rest us is on the tail end of the serving. The last meal ( after I FINALLY got food, we had turbulence, so they stopped serving drinks to go with the meal, and no one ever came back and continued where they left off, so I ate my meal without a drink. I don't blame the airline because it was the many children in that section that made it absolutely miserable for everyone on board, but it was the worst flight I have ever taken...hands down."
Pro: "Crew very NICE. Customer service means a lot and they were wonderful."
Contra: "Old school entertainment system. A lot of hard tapping on the screen which bugs the person in front of you."
Pro: "Ground Staff helpful. Cockpit pilots communicated effectively. Most of the cabin staff was courteous."
Contra: "The wait prior to takeoff was a concern. Flight departed one hour late. Scanner at Gate Z13 was malfunctioning. One steward from Frankfurt to Dallas was pre-judging my food choice based on how I look. Normally that would not bother me, but he kept asking if I had ordered a Vegetarian or Hindu meal several times even after I confirmed that I had requested the standard meals for all my journey. The same steward on the Dallas to Frankfurt demonstrated the same questionable behavior. Infants on the flight get very noisy and Lufthansa Staff can help by asking accompanying parents to be prepared prior to take off and landing with warm milk in the baby milk bottles which the children can ingest to equalize ear drum pressure. Unfortunately cabin crew is not using this simple technique and the children on board cry excessively with lot of pain making everyone around them very uncomfortable. This can be nerve wracking for all accompanying Lufthansa passengers near bulkhead rows. Frankfurt Main is too dependent on bus transportation causing passengers to get wet on days when rain occurs."
Pro: "Food choices were excellent. Crew was attentive."
Pro: "Good quality: crew, equipment, customer service"
Contra: "Frankfurt airport: Had to walk for an hour to get from gate to gate. I was getting off an international flight and onto another international flight. International gates are usually closer than that. On the flight: 1. The armrests pull up, which is great if you're traveling with family or a significant other. But, in my case, it was an overweight and obese lady, who didn't fit in her seat and just slipped into half of mine. I was stuck with half a seat with her arm bumping mine for a 12-hour flight. I landed with a bruised arm. It was a round trip flight. When I had submitted a complaint, Lufthansa refunded me a 100$, which is nice of them, but I think they should have upgraded me for my return flight instead to make up for the first flight being uncomfortable. 2. I paid for the internet service and was charged double for it. Again, had to submit a complaint and was refunded the money. Check-in: The online system wouldn't allow me to check in online because my passport wasn't biometric."
Pro: "Crew was very good. Pilots, definitely, were high level professionals."
Contra: "No negative comments for this leg."
Contra: "My flight was cancelled due to the pilots' strike. I only learned about this when I attempted online check in. Lufthansa never attempted to notify me. Then when I called in to the Romania Service Center to rebook, the phones went down in the middle of the call. That is understandable given the extreme volume of calls they were handling. What is unacceptable, is that they made no attempt to contact me once the phones were up. I ended up calling the U.S. service center at 1am local time to rebook...only 3 hours before I needed to leave for the airport. It took an hour - which I paid for at direct dial international rates - to find a flight. I'm very grateful for the U.S. service rep who was kind and helpful. She was the one bright spot in this poorly handled situation."
Pro: "Seat backs are flatter, which for me (a shorter woman) is much more comfortable than the more contoured seats on other airlines."
Contra: "Very dry sandwiches."
Contra: "They changed my seat at the last minute!!!! Small spaces, I told to the assistants and they did't help me at all, worst fly ever!!!!!"
Pro: "Organized boarding, service, left on time"
Contra: "No gluten-free food when they served the food. They said that they didn't serve gluten-free food on short flights, but this was two and a half hours. Also, I had asked for a gluten-free meal when I booked my flight. Not good in today's world, when quite a few people have to eat gluten-free. (I am a medical doctor.)"
Pro: "I will always try to fly Lufthansa in Europe from now on. You have courteous and capable employees and all of your systems are set up to be intuitive and straightforward."
Contra: "Crew could be more responsive"
Pro: "Everything went fine."
Pro: "A flight without hassles is a great flight! Timely, friendly and smooth landing!"
Contra: "Walking up a flight of stairs with my heavy carry on bag!"
Pro: "this flight was very good, all right."
Contra: "Movies need to be have better selection - are allways same, no pleasant movies."
Poor communication from boarding staff, airport staff not a clue. Communication on board was un decipherable and airline lost baggage.
Pro: "Cops is always a good reason to flight"
Contra: "They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there."
Contra: "Only a steward that did not help us with luggage when neede..."
Pro: "The seats were spacious and the crew was wonderful. The crew actually made the long flight more tolerable. Will seek out Delta/Air France for further international flights."
Pro: "Entertainment system"
Contra: "Awoke to find ill man laying on floor in aisle next to me with oxygen. Shortly after... Passenger in seat near man on floor (diabetic but no one tells us anything) needs to lay across four seats with oxygen for heart issues for remainder of trip with staff and doctor on board nearby. Nevdr informed what was happening, never offered to move our seats or move iIl passengers. Glad all turned out ok. Could have given them more privacy and better informed other passengers."
Pro: "Great crew and entertainment. Terrible experience at CDG airport but that’s the airports fault."
Pro: "I'm not Hindu, but I requested Hindu Vegetarian meal. It was very tasty and enjoyable."
Contra: "Seats were not comfortable, even in Comfort + seating isle."
Pro: "Crew was very friendly. Food was excellent"
Pro: "Everything was great"
Pro: "Friendly attendants, entertainment variety"
Contra: "Comfort, food could have been better."
Contra: "Baggage check in was stressful"
Contra: "Lost my luggage."
Pro: "The crew was amazingly helpful. My son was having some anxiety and they went out their way to make him comfortable. They were the best!"
Pro: "The transfer times were excellent"
Pro: "Nice staff. Flight on time."
Contra: "Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??"
Contra: "Better in flight entertainment"
Pro: "The flight crew on the flight was amazing. Went beyond basic needs and requirements."
Contra: "Flight was delayed by at least an hour leaving Paris - a regular situation I experienced with AF."
Pro: "Flight was on time."
Contra: "Food could have been much better in comparison with other airlines."
Pro: "1. The flight attendant staff was very polite and cheerful. 2. The plane was clean and comfortable."
Contra: "1.The entertainment monitor did not function well enough to be able to watch. 2.The headset only function on one ear. 3. You could not hear announcements over the PA system"
Pro: "Service and crew are great"
Pro: "No extra charge for simple refreshments."
Pro: "That I was able to sleep a bit on the flight - and that we gained an hour."
Contra: "It left at 6 am. Which means we had a wake up call from the airport hotel at 3:30 am to stand in line with hundreds of others. The Air France app on my phone didn't let me pre- check in."
Contra: "Separated me and my wife for the whole flight! Could not accommodate us together. This reservation was made over 6 weeks ago !!!"
Pro: "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
Contra: "Slight issue with headphone connection, was not the only passenger."
Contra: "Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !"
Contra: "We were 2h late"
Pro: "Ground crew at CDG was helpful to file a claim for the lost luggage."
Contra: "Ground crew at MXP Was inexperienced. She called every one in my flight to form a new line and it was immediately total chaos. And then they lost one of our luggages!"
Pro: "The crew was very friendly and professional. The food very good"
Contra: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."
Pro: "Boarding was on time"
Contra: "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"
Contra: "They loosed our reserved seats, our luggage, food was awful, ground staff was disrespectful."
Contra: "The company simply lets passengers board a fulled booked flight with far too much luggage. Result, take off 20 minutes late because there was not enough room for luggage in the overhead compartments. I was flying with just a small backpack that went under the seat"
Contra: "It was delayed. I missed my flight. Now I don’t have a bag. I am not sure when I get it back or if I have to go all the way back to the airport"
Pro: "Speed, courtesy of the flight attendants"
Contra: "Landing was a bit rough, understandable due to the weather."
Pro: "It was Amazing staff helpfull and fresh.. love it"
Contra: "Flight of almost 3 hours was not entreteiment at all just magazines."
Pro: "Whenever I travel air France I get a reminder of what customer service looks like on a flight. Incredible crew, great experience"
Pro: "Good service all around, personnel pleasant"
Contra: "Very difficult to find where to register with the flight but this is more tied to the way things are run by the airport"
Pro: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Contra: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
Pro: "Good on a short flight"
Contra: "Paying for carry on due to weight limit. First time this ever happened!"
Pro: "You can't go wrong with delta when it comes to customer satisfation. It's the primary reason I'm okay with paying extra money for delta flights"
Pro: "Getting there on time despite delay"
Contra: "entertainment had very old media and no recent additions. Crew was not very organized"
Pro: "Great people"
Contra: "It was an hour late"
Pro: "Personal treatment I have received as I was with a 7 months baby. An agent helps me to carry my hand luggages up to the plane entrance and to pass in priority"
Contra: "2 hours delayed..."
Pro: "I liked the way a fligh attandant treated me and another two passengers. At the end of the flight he gave us a cup of strawberries for all. The food was delicious specially that pasta, it was yummy."
Contra: "TV was too slow."
Pro: "It was a 30min flight not much to say The crew on the ground really took care of us"
Contra: "The crew was not very polite."
Pro: "Crew was friendly and polite, both beverages and an excellent lunch was offered."
Contra: "A delay was not ideal but nothing to worry about since the flight arrived on time."
Pro: "The crew was very nice and helpful."
Contra: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. In a French company I expect much more. The entertainment system on the airbus a380 was like an enchant IT system from the past. Very poor reaction time. Very messy and not people oriented at all. Especially after KLM's And Delta experience."