It was a pleasant experience and no complaints.
Contra: "The crew never answer the calls when we call"
Pro: "Amazing crew.comfortable seats"
Pro: "The seats were amazingly narrow and uncomfortable. Difficult to get out of; did not see crew very often with water"
Contra: "Less confusing controls on the equipmentl"
Pro: "Overall good experience."
Contra: "If could have got seats of our choice."
Pro: "Lots of entertainment options. Good leg room. Good food. Made a 16 hour flight about as tolerable as one can hope for."
Pro: "Very poor service, the crew members were not friendly. Low quality food."
Contra: "Emirates have a big name in the industry but their presentation was really disappointing."
Pro: "Good was good and entertainment was excellent"
Contra: "Crew service"
Pro: "Crew was amazing and meals were perfect."
Pro: "I had my seat changed due to my injured leg, staff acted swiftly, flight was relaxing."
Contra: "They ran out of options on the food and considering it wasn't a full flight that surprised me."
Pro: "Great crew, especially Emma from the US and Amanda from Canada."
Pro: "Overall, wonderful! Appreciate that they started boarding early and that we left right on time, if not a little earlier. Was very comfortable and excellent flight. Thank you so much! Very pleasant experience."
Pro: "I like the food, history, and the people contributing to make this country so beautiful."
Contra: "I wasn’t be able to experience everything in one trip so I have to go back again to fully live the history there."
Contra: "The seats on the 777-300ER were tiny compared to the seats on the A380 from JFK to dubai. My wife and I are both small people and we were cramped. This is very unfair to us and even so to larger people on such a long leg The entertainment screens were also very poor. Small, low res"
Contra: "Delays boarding meant we were almost 30 mins late arriving in Wellington. Cramped seats on Qantas 737 plane"
Pro: "Like the cabin crew... comfortable seat in the business class"
Pro: "Smooth flight. Attentive crew. Good entertainment options"
Contra: "The toilet had no toilet paper so I used the paper hand towel and prayed it did not block when I flushed. The beef option was not that great. I should've chosen the chicken."
Pro: "Good entertainment. Good vegetarian selection of food. Polite and friendly crew."
Pro: "Crew were friendly Entertainment was good"
Contra: "My meal was forgotten and when I asked for it I received dried red cabbage and a dried up tomato and a grated carrot and something I didn't know what it was. The bread was not gluten free on this meal so I couldn't eat it. Unlike the first leg of my journey this meal didn't have my name or seat number on. I feel like it was put together once I asked where my meal was. Snacks offered but not gluten free so was very hungry from previous flight."
Pro: "Delayed by 3 hours!!"
Contra: "Super delayed !! Delayed time is longer than flying time. What the heck !!"
Contra: "Worse food Old flight Late boarding"
Contra: "We landed in Dubabi from Athens a bit late. We were taken by a bus from the plane to the terminal which took 15 minutes. That lefte us about 30 mins before the gate closed From where we were dropped off we walked for about 15 minutes but were nowhere near our gate. We asked Emirates employees to give us a ride in the golf cars. But they all refused, until one had pity on us and gave us a ride. We reached the gate a couple of minutes before the gate closed. When we arrive in Kolkata we were told that out luggage hadn't arrived. They reached our luggage to our Kolkata home a 11:30 pm. What a nightmare. Never again on Emirates."
Pro: "Good service, great crew, comfortable seat and pitch."
Contra: "The food was mediocre compared to usual standards."
Pro: "The flight was on time"
Contra: "I travelled internationally after 4 years. When I boarded my flight in New York, nobody cared to weigh my carry obs. However at my transit, while I was about to board the next flight, they weighed it and asked me to pay 100$ extra. If the airlines didn't allow more than 7 kilos carry on, they should have weighed it at the beginning of my trip since I had lots of room left in my check in and would have adjusted the luggage."
Contra: "The entertainment was giving some issues and the staff tried to resolve it. Eventually it came right by it self..."
Pro: "I flew round trip on their flagship Airbus 380 from Toronto to Dubai, about 13-14 hours. Crew was great, plenty of food and drinks, about 3x meals, lost track of how many drink runs, maybe 5x. It was almost too much food & drink! The in-flight entertainment was great, touch screen was fantastic, USB port, even power outlet, on back of seat, plenty of entertainment choices from movies, to video games, to trivia, I even got a kick out of all the camera's mounted on the outside of the plane with all the flight tracking details available on screen, plenty of bathrooms. Its such a big plane it didn't even feel like you are flying. I'm 6'4" so I always choose an aisle seat so i can at least stretch one leg out, the crew was even mindful not to bump my elbow or even my leg when it was extended out into the aisle while i was asleep...which was more than accommodating to something I shouldn't have been doing! Overall Excellent, I wish every airline was like Emirates. They're bringing back the old school service and class airlines used to be like. I know people don't dress up while they air travel anymore, but I'll be dressing up the next time I fly Emirates! ;)"
Contra: "Nothing comes to mind."
Pro: "The service & attention to detail is beyond reproach. Top quality in every aspect. Defiantly my preference in air travel."
Contra: "It does not fly to all the destinations I travel to."
Pro: "Nothing. Will not travel again on Emirates"
Contra: "Food Comfort level Flight delay"
Pro: "on the plane the service was okay"
Contra: "The flight was overbooked, barely got in. At the gate they checked carry on baggage weight and charged extra. They could have done it during check in.... pathethic"
Pro: "Emirates advertised for $66 RT tickets from Mali to NYC which I purchased, only to find out by email that two days later that they weren't going to honor my tickets. Hence didn't end up taking the trip."
Contra: "Emirates advertised for $66 RT tickets from Mali to NYC which I purchased, only to find out by email that two days later that they weren't going to honor my tickets. Hence didn't end up taking the trip."
Pro: "Food was the best I ever had on Economy, seats were comfortable, enterteriment was very good, cabin crew very polite and attentious..."
Contra: "Boarding was too Long with to much security measures"
Pro: "Emirates still remains one of the leaders in hte business"
Contra: "The crew was unwilling to do their job. I sat in the window seat and the crew member assigned to us wasn't even willing to pass me drinks or food leaving the task to the people sitting next to me or to me overly stretching to get to the tray. She never smiled, talked nor look at us. Not really a kind service I would say. Never had such a odd experience, usually people doing that job have much more attention to these type of details"
Pro: "My first time on Emirates and it was great. Lots of room and amenities even in economy. Food was surprisingly good."
Pro: "The crew was great in everything that they did."
Pro: "Emirates doesn't fail! Great service!"
Contra: "On a long flight to Australia- the crew can occasionally tidy up the bathrooms"
Pro: "The entertainment system was okay. The cabin crew did the best they could, but did run out of the [honestly very mediocre] food."
Contra: "Emirates' economy cabin is extremely crowded. The food is mediocre even for airplane food."
Contra: "Luggage didn't make the transfer in Dubai. Arrived 2 days later."
Pro: "Efficient, clean, friendly"
Pro: "Was a very average flight from Dubai to Kuwait nothing special."
Pro: "Aircraft cleanliness staff everything."
Pro: "The crew were courteous on the return flight, accommodating . They took too long to retrieve trash after food and drink services. The chairs recline too far back limiting the leg room, moreso knee room of the parties sitting behind the reclined chairs"
Contra: "See above"
Pro: "Emirates flight and on flight services were Superb!"
Contra: "Bought tickets on Malaysian Airlines quota/allocation but was turned away by Malaysian Airlines counter becausw its operated by Emirates. Im a silver card holder on Oneworld ao I wanted to have less queue by using Silver card privileges at Malaysian Airlines counter but was not accepted. Had to go onlong queue at Emirates in KLIA but it was fast."
Pro: "Good service good leg room swift boarding and off boarding"
Pro: "Should sttart a flight from Edmonton to Dubai or Calgary to dubai"
Contra: "Had a tough time to get a replacement ticket."
could not undertake this flight as I was denied boarding pass at the check in counter at the Houston airport, Texas, USA for my flight QA 714
The economy seats were ok in terms of comfort. Food was terrible and much worse than on prior trips on Qatar and other middle eastern airlines.
The staff was extremely attentive and did everything to make the flight comfortable. The atmosphere was relaxing.
I liked the Crew . The food was terrible .I was starving. I couldn't eat the food.
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Pro: "Everything was very good and comfortable. I really enjoyed my journey. Thanks."
Contra: "Too hot in the plane - was far too hot. too late the drink...after I eaten."
Pro: "Attentive and efficient"
Pro: "The crew was excellent. The plane was new."
Contra: "There was a limited choice in movies. Boarding and deplaning took a while."
Contra: "Slow boarding while passengers stand in the queue, late take off"
Pro: "Everything was good. Seat is roomy and able to stretch leg."
Contra: "toilet is smaller"
Pro: "Plenty of beverage service and food was very good."
Contra: "The other passengers were often rude and uncivilized. I guess Qatar couldn’t do anything about this."
Contra: "All was well, thanks"
Pro: "The crew were great and served food timely. The seats were also comfortable and we traveled with infant. The crew was super supportive for parents with infant."
Contra: "dont falsely claim that you have wifi if you cannot connect to satellite. The ground staffs needs training on behavior and how to treat infants."
Pro: "Crew was really amazing."
Contra: "Wifi not working- huge disappointment. Seats a bit hard on A350. The overhead bins on the inside suitable only for tall people."
Pro: "We received friendly attitudes with lots of soft drinks. Upstairs in the airbus was good as my seat was near the emergency door, where I had room for my long legs. I was given aisle seats on both return flights so I could move about more. The meals were lovely. The airbus was good for peace & quiet from crying children."
Contra: "I had left an expensive style of neck/travel pillow i left in my Perth rental car but wasn’t supported to pick it up. I had to arrange for the car rental firm to post it. We had over 3/4 hr to fly. We were boarding. It’s a shame there wasn’t a quick way of getting my pillow to me without customs bureaucracy. It was a simple mistake. A toilet was blocked and temporarily unavailable. Some passengers were taking a long time and queues were building at different times."
Pro: "Excellent Service and most friendly staff"
Contra: "Nothing was bad. But the food taste can be better"
Pro: "Service was excellent with very polite staff."
Contra: "Front seat anchors were right in the middle of the leg space in 777 which is kind of dumb for Boeing guys."
Pro: "No proper meal provided"
Contra: "PROPER comfort zone not provided at all"
Pro: "I fly a lot, and I notice when things go well. There is nothing I can complain about with Qatar; their equipment is up-to-date; their service is first-rate; their record for on-time departures and arrivals is excellent, and their food is good! I will gladly fly with them in the future."
Contra: "Service is always bad. This time from bag, all electronics have been stolen. It is 200$ worth things have been missing from my baggage."
Pro: "The flight crew are all amazing and provide excellent customer service."
Contra: "No complaints."
Pro: "Decent leg room nice food"
Contra: "No in flight wifi"
Contra: "Need good wheel chair service."
Pro: "Overall nice"
Contra: "Same as above"
Contra: "Service is great and the plane flew so smooth"
Pro: "The friendliness of the staff from check in to arrival!"
Pro: "Friendly staff. Good food."
Contra: "Unlike my flight from US to Qatar, this flight was outdated and their video streaming touch device was old."
Pro: "Everything was excellent no complaints rated 10"
Contra: "I really enjoyed myself the flight and all I would recommend my friends to fly anytime rated 10"
Pro: "Upgrade to business class was a nice gesture and the service was impeccable.."
Contra: "Just a tad delayed in getting off the plane...not sure what took unexpectedly long"
Contra: "Luggage items are missing."
Contra: "Didnt have food My mother has diabetes and she had one meal in her 14 hr flight Unacceptable"
Pro: "Crew attention and care"
Contra: "Food: at best a B+ Entertaining: movie variety is poor. Seat: even in business class the seat doesn't recline completely... not very comfortable as compared to other airlines"
Pro: "After hearing our complaint, the Transfer desk staff was friendly and helpful and solved the situation in our favour. We"
Contra: "Once we landed in Doha to board omthe connecting flight, ground staff was waiting right outside the hate to let us know that our flight was overbooked. We were then informed that we were put on the following flight arriving after midnight at our destination. Our compensation was going to be 250 USD and a free entry to the lounge. What a way to start our holidays."
Contra: "Entertainment - screens are not user friendly and bad visibility in day light"
Pro: "excellent services from top to bottom cabin crews.Salute to Hats off them."
Pro: "This flight had one of the best selections of movies I've seen on a flight.....a damn good thing given the 15-hr duration of the flight. I had so many screaming babies around me that the flight attendants helped me to move to another part of the plane. They were incredibly sympathetic and accommodating. Airlines from the USA could learn a thing or two from Qatar Airlines."
Contra: "Small seats (I'm fat, so this is my problem really)."
Pro: "Wonderful staff, service, food and comfort."
Pro: "They don't charge you for any seat in economy class"
Contra: "The boarding process feels very hostile, they are not nice and you are threaded as a terrorist (while they smile at you during the process). Since a new policy of TSA according to them, you cannot take your computer with you in the plane. This means that working in your way back is very hard and you will be loosing the day which is very uneficient. But what was even worse, is that they didn't allow me to check my bag in the last connection gettting to the US, instead they made me check it from my original destination which made me loose almost two days of work without giving me a logic response on why I couldn't check my bag from my inbound flight to the US. By the way, this protocol from TSA is terrible. No internet in their flights No chargers plugs in all of their flights (including the ones that take you more than 4 hours) Lunch in their 15 hours flight is mediocre, everyone was starving since they only gave us one mini empanada."
Pro: "It was just am awesome experience. By God's grace we had a safe trip and God helped us. Interestingly, Qatar airways is quite excellent and commendable in their professional disposition."
Contra: "Was denied boarding."
Pro: "I liked the food and the entertainment ."
Contra: "My seat was broken so I sat up right for 16 hours. To top it off I needed to use the toilet REALLY bad but was denied even though we were SITTING on the runway for 20 mins. When I FINALLY get to use the toilet, after a smaller Asian girl and a taller Indian girl were getting bags of blankets out of, I leave a WOODEN CLIPBOARD full of VERY important papers that will cost me inside. Yet when I call to retrieve them they are "nowhere to be found" so you're telling me out of those 2 women, the Indian gentleman, the black woman & the other Asian woman back there didn't notice a clipboard when I was the only person back there trying to use the toilet or they simply threw a wooden and metal clipboard away ?? With what was clearly paperwork clipped onto it ? The girl at the service desk of Qatar airways claims to have looked herself. But she was rushing me off of the phone so I don't feel like she remotely cared even a little. I am PAST unhappy. So thank you for throwing my paperwork away I know for sure was left behind. Very thorough team."
Pro: "I was disappointed when i tried to change my departure date. I was told one price and was charged a full round trip price at the end."
Contra: "Be more clear when explaining charges and fees including taxes"
Pro: "The flight was good. But daily they are delayed and the passengers had to miss the connecting flight."
Pro: "Food, crew, in flight services and entertainment were amazing. Definitely recommend this airline for trans-atlantic flights."
Contra: "I flew on the Boeing Dreamliner which is pretty loud. I recommend noise cancelling headphones or earplugs."
Pro: "Aircraft was new and good."
Contra: "Non Vegetarian meal was over by the time the service reached me."
Contra: "Again the menu wasnt good. Also as the plane was smaller the economy was a little claustrophobic"
Pro: "The entire experience from booking, to checking-in, to the actual experience on board the flight were so smooth, I thought it was too good to be true. Turbulence usually makes me nervous, but I barely felt it on this flight. Finally and most importantly, on such a long-haul flight, the entertainment options were amazing,"
Contra: "The food and the Duty Free shopping selection could improve a little bit."
Pro: "The Airplane was good and the crew was very helpful."
Contra: "The route from Bucharest to Istanbul could be shorter and the way from the airplane to the airport could be through the jetway not through the uncomfortable buses."
Pro: "We missed the connection because the Istanbul airport is a silent airport and no announcement were made for boarding."
Contra: "Announcement from crew or reach out to people in front of gate would help. Also, the staff at Istanbu airport is so rude and have no respect for customers."
Pro: "Very professional !"
Contra: "The first coffee given at the beginning of the journey,was very good,(which is in general unusual during the flights), but the one given at the end of the trip was bad."
Contra: "We were not allowed to board our connecting flight and are stranded currently at the Istanbul airport and had to book our next flight with indigo as the staff closed the boarding ahead of time even though we were on time. Lot of shouting and crying by other passengers happening for the same reason."
Pro: "Food and entertainment was great."
Pro: "The service and food are always fantastic. The staff really goes out of their way to make you feel welcomed and comfortable. The ticket price was fantastic too!"
Contra: "Too exhausted from the long flight. But really wanted to say - Never flying them again after my itinerary is completed. They have just lost any revenue they would ever have gained from me in the future."
Pro: "Onboard service was good -breakfast served was good."
Contra: "The seats are somewhat uncomfortable but OK for only a 1 h and 40 min flight"
Contra: "I will never forget Turkish airlines again. They stole our money. We were at our flight on time but they wouldn't let us board. They then said we were no shows and cancelled all our remaining flights with no refund. This ended up costing us around $3000. We don't have this kind of money and I don't know how we will pay rent next month."
Pro: "The planets and stars we're aligned to provide an optimal trip. Price was a huge determinant for me...$800 RT Houston to Delhi just can't be beat. And, their arrival time into Delhi is so early (5: 20 am) that customs and immigration is a breeze."
Contra: "All good."
Pro: "Probably best economy class service and amenities and timings."
Contra: "Dismal customer service"
Pro: "The plane :)"
Contra: "After a tech problem that kept the flight on the ground .. The rebooking staff were awful"
Pro: "Better than all others at this time."
Pro: "For once, on time departure. Quick boarding. Courteous service."
Contra: "Cabin a little too cold for passengers around me."
Contra: "Turkish Air lot my suitcase. I will never travel with them again"
Pro: "The food was better than on the flight from LA. But wine was bad to say the least. Rest same as in the Flight from LA."
Contra: "The same as above and misguided by crew with regards to connecting flight. We had a bad time catching this connection. Even after disembarking the crew outside sent us on a wild goose chase. Airline representatives should be informed and helpful, which was not the case. Insufficient helping of food. Poor quality of wine and Vodka."
Contra: "boarding was messy at IST"
Contra: "Delhi International Airport: Unhelpful representatives at both: Baggage Claim and at Operations center."
Pro: "Polite crew, comfortable enough"
Contra: "Pack a meal and don’t rely on the airport at Istanbul for a grab and go meal beyond prepacked sandwiches. No options for lactose-free meals beyond the potato chips at the bar. In-flight food was awful- we had the no lactose meals."
Pro: "The route"
Contra: "No one gave me water even if I asked, nobody came to me to ask my problem"
Pro: "On-time departure. very polite and friendly staff and we got there fast!"
Pro: "The seats reclining not only the back. The food very tasty."
Contra: "I think finding a way to empower the crew to explain to passangers who took the extra seats ( some up to 5 per person) the entire 12 hours, that they must switch at some point if asked. There weren’t willing to do it on their own( being civil is a learned skill) and refused to allow someone else to take a nep on the extra seats as if they had paid for it."
Pro: "Turkish airlines have always been perfect for me. This was yet another fulfilling experience with the services, the food and other stuff being extremely satisfying."
Contra: "The flight arrived late and Tipton Long to depart."
Contra: "Call or sms passengers . Waiting 4 hours and nobody at onboarding counter is not acceptable Plane acilities and meal under any expectations"
Pro: "Great seating & service"
Contra: "Non stop talking people behind me!!!!"
Pro: "Nothing. The flight never happened coastumwr service was very bad"
Contra: "The were not very helpful, I lost the plain and they refuse to change my dates. I am I elderly women and they took advantage. I was force to by one more ticket when I live from I very small income. So know my 3 months social security I have to pay the new ticket. No mony left for food or my medication."
Contra: "Lost the bag and will return it . Still discussing with them after five days. Promising to deliver each day but then not doing it. Miserable experience and do not recommend using this airline."
Pro: "The rear exit of the plane. The cabin crew were very attentive, almost too much. I brought my cat and she didn't get to sleep much. I appreciate that the attendants wanted to visit with her and give her their attention but it kept her from sleeping and woke me up. Since she had no proper place to use the bathroom she needed to be sleeping to keep her body clock in order."
Contra: "HOT AIRPORT AND PLANE...no overhead fan on the plane to cool off. Food not very tasty. My seat was switched after it was reserved to accommodate another passenger without my knowledge. The reason was not a valid one."
Contra: "leaving late"
Pro: "We liked how easy it was for English speakers - English announcements, English-speaking attendants, good signage at airports."
Contra: "Our luggage did not transfer in Istanbul (1 hour layover) and didn't arrive in Warsaw for nearly 48 hours (actually 45 hours)."
Contra: "Nothing :D"
Pro: "The food was amazing."
Pro: "The crew was nice."
Contra: "We were in the plane over Istanbul airport for more than half an hour because we did not have the permission to land. That put a lot a pressure on us because we had less than 20 minutes to catch our connecting flight to US."
Contra: "On the San Francisco to Istanbul flight the food was a bit greasy. Otherwise good service from crew and company."
Pro: "The service and entertainment!"
Pro: "Very comfortable. The best flight i ever had."
Contra: "There was a problem with conecting the headphones. The chicken dish wasnt good."
Pro: "The food and the boarding was fast."
Contra: "Everything was great."
Pro: "It was nice to receive a meal on such a short flight."
Pro: "The food and entertainment were great. The crew was good but..."
Contra: "...I could not feel the air conditioning at all where I was sitting in the back of the plane. I was literally sweating the entire flight. When I asked the flight attendants about it they muttered that they would take care of it and then never did. It was a very uncomfortable flight."
Contra: "YOU destroy the traveler Luggage at this trip and there is some items missing . Thank you"
Pro: "Comfort, good quality meal, on time"
Pro: "I won't fly this airline e"
Contra: "Everything was substandard"
Pro: "Lufthansa is an airline in a different class altogether. Can not compare with any commercial airline that flies to Europe"
Contra: "I have flown Lufthansa several times to Bangalore. My complaint forever has been their baggage service. The bags for priority travelers takes 30-60 mins to arrive. If LH 754 gets delayed going into Bangalore, it creates a bottleneck with Emirates and Etihad arriving at about the same time."
Pro: "In-flight crew was friendly, the food & beverages were OK and there were plenty of in-flight entertainment options."
Contra: "They double charged the baggage fees: I prepaid in advance but upon checking in for the return flight the representative wasn't able to locate the appropriate information, although I had a printed copy of the confirmation email they sent. I had to pay for it again which is a lousy experience."
Contra: "Went First Class. What a joke! Coach seats & service. Only difference is they leave the middle seat empty. This appears to be the European standard (we flew on 3 different airlines) for 1st Class within Europe flights. Save your money, fly coach within Europe."
Pro: "What more can you expect for economy travel?"
Contra: "Cramped seats"
Pro: "The people who work for Lufthansa are the nicest i’ve met, on par with Turkish airlines. The times for boarding and departure were respected, the flight was short but pleasant."
Contra: "The long lines. After check in and security, boarding could have involved less of a standing and waiting, with a bit of ahead communication that could be attained. For instance indicate the order of boarding, time until boarding, and place where the passengers from rows 50-70 should form ia line..."
Pro: "All good - Lufthansa even handled an unexpected air traffic delay well, meaning my connection still worked. Great price too - booked at short notice and Lufthansa business was half the price of BA. Far better device too."
Contra: "No negatives."
Pro: "Flight on time, good service, helpful staff"
Pro: "Crew very nice and carefull"
Contra: "My luggage was destroied ;-("
Pro: "Flight was good. Boarding was delayed, but the time was made up during flight. Comfortable seats."
Contra: "It is always about baggage. Bags with priority tags should atleast be sent on a "priority". With LH this never is the case. Priority tagged bags are sometimes the last ones to come on the belt."
Pro: "Staff was very polite, helpful, and attentive. Our flight left late due to a delay with the plane, and the flight attendants were very proactive about informing passengers about making connections and doing all they could to help."
Contra: "All good."
Pro: "We originally paid for seats a month before and were told to move seats because the plane was full. Plane was not full. Would like refund."
Contra: "Customer service"
Pro: "Lufthansa has it all together and knows how to fly. I recommend to everyone!"
Pro: "Overall clean and efficient. Good service. Good craft and seating."
Contra: "Touch functionality of the entertainment system didn't work too well. Didn't get the second meal as I fell asleep around that time."
Pro: "Comfortable seats with plenty of room. Enjoyable crew during the flight."
Contra: "I did not have any complaints about this specific flight."
Contra: "seats were tiny and boarding was a disaster. Overhead luggage space was tiny and I only had a 15" laptop bag.."
Pro: "On time"
Contra: "The layover was a little too short and had to run from one terminal to another in frankfurt."
Contra: "The entertainment systemis was sub par."
Pro: "Very good service.."
Pro: "Crew was warm and considerate."
Contra: "Flight was jam packed and a huge guy sat next to me and made my entire flight miserable. In economy, huge guys are a big inconvinience as they spill over your space (which is already cramped). The passenger in front pushes her seat back and when i do the same, someone from behind says it makes them uncomfortable. Wish crue can take care of these situations."
Pro: "The entertainment was good."
Contra: "Many things. Starting from the online/mobile check in process via United airlines. I was not given any other option but to check in through the United website. On that website I was not allowed to check in for my Lufthansa flights and i was stuck with seats I did not want in my 2 long intercontinental flights. This has happened before. Lufthansa has no option to check in online if my first flight leg is united. This is a very big drawback and also the reason I would not prefer to fly Lufthansa again. United is bringing the quality down."
Pro: "Comfortable seats, good variety entertainment"
Contra: "Every time LH lands in Bangalore, the priority bags are never given priority. Secondly, my bags were opened and items from inside the bag were taken, like pants and shoes. The luggage strap around the bag was removed and stolen."
Contra: "A flight attendant from Bucharest to Frankfurt kept bumping her behind in my shoulder. Before this she was not helpful when I asked her where to put my bag. She shoukd not work with people if she does not like them. Otherwise, everything was great: food, space, movies."
Contra: "crew was not friendly"
Contra: "It wasn't Lufthansa"
Pro: "Air hostess J. Haupt was the friendliest of all. She made the flight definitely more enjoyable."
Contra: "Everything was good."
Pro: "Upgrade to Economy Plus. Very comfortable seats, I am a fan! Excellent Indian veg food."
Contra: "Taking back the headsets 30 mins before landing."
Contra: "The seats were too close together."
Contra: "It took over an hour to drop off a bag prior to boarding. I had already checked in online. There were long lines in Bucharest and simply not enough staff working the Lufthansa desks."
Contra: "Although we had reserved (paid) seats as a family in an entire row, upon check in we were given different seats. We had to spend 20 minutes talking with different agents in order to get our original seats."
Pro: "Every thing"
Contra: "Operation system"
Pro: "Movie selection, wine and food"
Contra: "Crying babies - outside of the crew control"
Pro: "Efficient boarding. On time departure."
Pro: "Real food with real tableware even in the Econ section. Unbelievably courteous staff. Will make it impossible to fly Anyone else when going overseas"
Contra: "Nothing...I felt spoiled"
Contra: "The food could be better. The ravioli option very oily ."
Pro: "Was served food and drinks for a 2 hr flight between OTP and MUC. Who else does this? My mom was offered transportation assistance throughout the entire flight. Preboarding on every leg of the flight"
Pro: "Plane was clean and service was great."
Pro: "Don't like anything"
Contra: "Bad food delivery crew members always restless mood"
Pro: "Despite the wintry weather, a safe take off and a nice flight. A plus to Otopeni (Bucharest) airport administration - clean runaway, no snow no ice on it."
Contra: "Delay time should be posted accordingly at the gate."
Contra: "My flight was cancelled due to the pilots' strike. I only learned about this when I attempted online check in. Lufthansa never attempted to notify me. Then when I called in to the Romania Service Center to rebook, the phones went down in the middle of the call. That is understandable given the extreme volume of calls they were handling. What is unacceptable, is that they made no attempt to contact me once the phones were up. I ended up calling the U.S. service center at 1am local time to rebook...only 3 hours before I needed to leave for the airport. It took an hour - which I paid for at direct dial international rates - to find a flight. I'm very grateful for the U.S. service rep who was kind and helpful. She was the one bright spot in this poorly handled situation."
Pro: "Selection of movies in the entertainment section."
Pro: "Seat backs are flatter, which for me (a shorter woman) is much more comfortable than the more contoured seats on other airlines."
Contra: "Very dry sandwiches."
Pro: "Flights were on time. Both Air Canada and Lufthansa Airlines Service, including sitting and boarding process were relatively smooth."
Contra: "12 hour long flight from Frankfurt to LA was exhausting."
Pro: "Organized boarding, service, left on time"
Contra: "No gluten-free food when they served the food. They said that they didn't serve gluten-free food on short flights, but this was two and a half hours. Also, I had asked for a gluten-free meal when I booked my flight. Not good in today's world, when quite a few people have to eat gluten-free. (I am a medical doctor.)"
Pro: "Food and service were excellent. I received instant upgrade as I went to board the aircraft. This was a first for me. A little ticket was printed out when I scanned my initial boarding pass at the automated entrance to the jetway. The ticket said I was reassigned a seat in premium economy (for free)!"
Contra: "There was nothing to not like about this flight!"
Pro: "Everything went fine."
Pro: "I am very please, and will use Lufthanza always!"
Contra: "All was great"
Pro: "Even though flight was delayed the crew helped us to be comfortable .. Food was great and service is commendable. Special thanks to frankfurt crew member to guide and help us to catch our connecting flight"
Contra: "Very less Indian movies .."
Delay and change of terminal last minute
Overall a pleasant flight.
Problems with the in-flight wi-fi (none) and the flight info (none). However, movies worked fine and the selection is exceptional.
Pro: "The plane condition."
Contra: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Contra: "Friendlier crews"
Pro: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Pro: "Loved the smooth ride."
Contra: "Bathroom was pretty nasty"
Contra: "The KLM crew are always great serving and treating you. Well above many other airlines."
Contra: "Travelled business class and was ace experience"
Pro: "Friendly crew"
Contra: "Can’t think of anything"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Contra: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Pro: "The crew is really welcoming"
Contra: "The seats are too narrow and a bit too hard"
Pro: "Good for both."
Contra: "Bigger seats."
Contra: "The plane was very hot"
Pro: "Food, entertainment and crew was exceptionally friendly."
Contra: "Seats not great for such a long flight."
Pro: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Pro: "The flight was smooth, the service was friendly, and the food with plentiful."
Contra: "Too much activity in the cabin during the flight."
Contra: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Contra: "Inflight was better than I expected. But needs upgrading air crafts."
Pro: "Crew was good"
Pro: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Contra: "Less legroom, storage space, bad food, few movie options."
Contra: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Pro: "MCR airport Mert & Greet parking was smooth and efficient."
Contra: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
Pro: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Pro: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Contra: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Pro: "Friendly staff"
Contra: "Leg room"
Pro: "Employees were very friendly"
Contra: "The seats were very small"
Pro: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Contra: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
Contra: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Pro: "Great food"
Contra: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Pro: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Contra: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Pro: "Cabin crew were very professional."
Contra: "Aircraft returned to gate due to fault and was delayed for 45 min."
Pro: "The food and the punctuality"
Contra: "The technology in interteiment is not touch screen"
Pro: "The flight attendants could not do enough for you."
Contra: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
Contra: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Pro: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Pro: "That we didn’t crash"
Contra: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Pro: "Arriving more or less on time"
Contra: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"
Contra: "Terrible service in flight and customer service wise .. app functionality was below"
Pro: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Contra: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."
Pro: "Loved this 747! Crew was professional and food was very good."
Contra: "We had a long wait (25 minutes) at the gate because we were early."
Pro: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Contra: "Nothing. This is filler text to meet the min. characters."
Pro: "Atmosphere, crew were very professional and friendly"
Contra: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"
Pro: "Boarding was very efficient."
Contra: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
Pro: "Great smooth flight staff was pleasant and the overall experience was fantastic."