Hostes are very gentle & courteous.
Comfortable flight and before time arrival was excellent overall
I am deaf & travel alone to India & back to Seattle via Doha by Qatar Airways. They did an awesome services, very friendly and helpful. Since we wear masks all the time during the flights, How can the air-hostess communicate with me? I came to an idea that we communicate each other through texting on my phone which was very helpful! One negative comment is that there are no closed captioning for English movies & dramas on TV. It need to add accessibility for deaf people to enjoy watching during their flights. I will fly with Qatar Airways again in the future.
Everything was up to date. Their is no issue. We expect your airline will be one of the best. Try to have more flights to different destinations. It will pay you more for your success.
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
More variety in the entertainment - for instance more competitive sports -soccer, basketball, etc
Pro: "Same as before"
Contra: "Same as before"
Pro: "Great crew, great customer service by phone, great food and entertainment."
Contra: "Boarding and deplaning took ages, but don't they always?"
Pro: "So welcoming and so caring"
Contra: "Too hot in the plane - was far too hot. too late the drink...after I eaten."
Contra: "The flight is too long"
Contra: "DOHA to NY. I board the plane to find out that Qatar SWITCHED SEATS ON ME that I selected months ago without any notice at all! Got stuck in middle seat on the wing! I emailed Qatar you know what they said? "Seat assignments can never guarantee." No voucher or anything offered! Fly something else!!"
Pro: "The Crew was amazing. The Seat were the best Selling point fort business class"
Contra: "More space for the arm rest ans legs space"
Pro: "Excellent Service and most friendly staff"
Contra: "Nothing was bad. But the food taste can be better"
Pro: "New plane and Q suite was excellent"
Contra: "The AVML selection could be better"
Pro: "The business class service is second to none. Very courteous staff, superb on demand menu with ausome selections."
Contra: "Cleanliness of cabin. Aminity kit is outrageous."
Pro: "The flight from Doha to Beirut was not fully booked, we could move easily."
Contra: "I have requested seafood for my meals. Unfortunately I was told that no such request was mentioned on the list as special meal. Overall the food was okay, we had 2 small pieces of beef in one meal, the two salads has no taste and the sandwich was too salty. A passenger who sat next to my husband snored all the time and leaned a bit over my husband as he was heavy."
Contra: "Again had to wait for the flight for 8 hrs due to change in flight time with no explanation"
Pro: "The visit to the lounge is always refreshing. The service at the shower area is great however policing of people using phones in the quiet zone should be enforced"
Contra: "The good got used a bus gate which is acceptable however this typically takes additional time if there is a connection flight"
Pro: "The service on Qatar airways was excellent as always. The seats were comfortable and the flight attendants provided a 5 star service throughout the flight."
Contra: "The playlist for the movies was old and needs to be cycled more often to allow the passenger greater selection. There were an adequate selection of tv shows however these were limit d to only a few titles."
Contra: "Passengers in front of you slamming their seats back that crushed and spilled my food all over me. Happened 3 times!!!"
Pro: "Excellent service. Excellent quality of food."
Contra: "I had been told my checkin bags will be available at final destination but I had to pick them up at Delhi and do the checking in once more which was a lot of hassle with kids"
Contra: "- Leg Space is challenge"
Contra: "Well I had 13 hours of layover. I was extremely tired and sleepy."
Pro: "The in flight service was good"
Contra: "The time it took to get the baggage. It took over 2 hours"
Pro: "All around great airline. Comfortable for super long flights and completely accommodating."
Pro: "Generally courteous in-flight staff"
Contra: "Checking in, they asked for certain number of miles to upgrade. I offered it. Then at the last minute they came and said their system didn't accept American moles. For a daily if their system, they denied service to passenger. This is the second time with them. Last time when another airline missed connection and this time a ticket that I purchased. Doubt if I would, again."
Pro: "Dedicated to customer service"
Pro: "Boarding from Doha and service in doha."
Contra: "ASSISTANCE IN DELHI..my parents did not even get wheel chair after long tiring journey..they were keep trying for help and did not get any help..I am asking is this the airline duty or not to give assistance who is in need.even did not get the porter to carry the heavy luggage.is anyone responsible for that? what is the use of this nonsense servey?"
Pro: "Very nice. Everything was great."
Pro: "It was actually on time."
Pro: "Liked everything."
Contra: "Nothing was wrong but excess bagage fee is high"
Contra: "Not one of their newest planes."
Pro: "Landing and botding is safe"
Contra: "The food options were good, but twice our family could not get the items we wanted as they ran out of them."
Pro: "its a five stars trip in its services"
Contra: "The flight+all Qater air Way services was canceled but I didn't receive any message or update from kayak. So stressful and bad expiarence."
Pro: "Comfort and Cleaniness."
Contra: "Food and ways to provide chairs - avoiding providing wheel chairs and food requirement."
Pro: "Extremely like Qatar airways Both ground services and in flight service are excellent"
Contra: "Nothing.every thing is fine"
Pro: "The entertainment options."
Contra: "I didn't have any complaints. I thought everything went very well."
Pro: "Excellent service and in time flights."
It was a pleasure to travel with Turkish Airlines. Excellent food, entertainment, and staff, not to mention the little pouches with basic necessities for the flight and the safety bags. It really gives you the feeling that this company cares for the comfort and safety of their clients.
Pro: "We missed the connection because the Istanbul airport is a silent airport and no announcement were made for boarding."
Contra: "Announcement from crew or reach out to people in front of gate would help. Also, the staff at Istanbu airport is so rude and have no respect for customers."
Pro: "Very professional !"
Contra: "The first coffee given at the beginning of the journey,was very good,(which is in general unusual during the flights), but the one given at the end of the trip was bad."
Contra: "We were not allowed to board our connecting flight and are stranded currently at the Istanbul airport and had to book our next flight with indigo as the staff closed the boarding ahead of time even though we were on time. Lot of shouting and crying by other passengers happening for the same reason."
Pro: "Food and entertainment was great."
Pro: "The service and food are always fantastic. The staff really goes out of their way to make you feel welcomed and comfortable. The ticket price was fantastic too!"
Contra: "Too exhausted from the long flight. But really wanted to say - Never flying them again after my itinerary is completed. They have just lost any revenue they would ever have gained from me in the future."
Pro: "Onboard service was good -breakfast served was good."
Contra: "The seats are somewhat uncomfortable but OK for only a 1 h and 40 min flight"
Contra: "I will never forget Turkish airlines again. They stole our money. We were at our flight on time but they wouldn't let us board. They then said we were no shows and cancelled all our remaining flights with no refund. This ended up costing us around $3000. We don't have this kind of money and I don't know how we will pay rent next month."
Pro: "The planets and stars we're aligned to provide an optimal trip. Price was a huge determinant for me...$800 RT Houston to Delhi just can't be beat. And, their arrival time into Delhi is so early (5: 20 am) that customs and immigration is a breeze."
Contra: "All good."
Pro: "Probably best economy class service and amenities and timings."
Contra: "Dismal customer service"
Pro: "The plane :)"
Contra: "After a tech problem that kept the flight on the ground .. The rebooking staff were awful"
Pro: "Better than all others at this time."
Pro: "For once, on time departure. Quick boarding. Courteous service."
Contra: "Cabin a little too cold for passengers around me."
Contra: "Turkish Air lot my suitcase. I will never travel with them again"
Pro: "The food was better than on the flight from LA. But wine was bad to say the least. Rest same as in the Flight from LA."
Contra: "The same as above and misguided by crew with regards to connecting flight. We had a bad time catching this connection. Even after disembarking the crew outside sent us on a wild goose chase. Airline representatives should be informed and helpful, which was not the case. Insufficient helping of food. Poor quality of wine and Vodka."
Contra: "boarding was messy at IST"
Contra: "Delhi International Airport: Unhelpful representatives at both: Baggage Claim and at Operations center."
Pro: "Polite crew, comfortable enough"
Contra: "Pack a meal and don’t rely on the airport at Istanbul for a grab and go meal beyond prepacked sandwiches. No options for lactose-free meals beyond the potato chips at the bar. In-flight food was awful- we had the no lactose meals."
Pro: "The route"
Contra: "No one gave me water even if I asked, nobody came to me to ask my problem"
Pro: "On-time departure. very polite and friendly staff and we got there fast!"
Pro: "The seats reclining not only the back. The food very tasty."
Contra: "I think finding a way to empower the crew to explain to passangers who took the extra seats ( some up to 5 per person) the entire 12 hours, that they must switch at some point if asked. There weren’t willing to do it on their own( being civil is a learned skill) and refused to allow someone else to take a nep on the extra seats as if they had paid for it."
Pro: "Turkish airlines have always been perfect for me. This was yet another fulfilling experience with the services, the food and other stuff being extremely satisfying."
Contra: "The flight arrived late and Tipton Long to depart."
Contra: "Call or sms passengers . Waiting 4 hours and nobody at onboarding counter is not acceptable Plane acilities and meal under any expectations"
Pro: "Great seating & service"
Contra: "Non stop talking people behind me!!!!"
Contra: "Lost the bag and will return it . Still discussing with them after five days. Promising to deliver each day but then not doing it. Miserable experience and do not recommend using this airline."
Pro: "The rear exit of the plane. The cabin crew were very attentive, almost too much. I brought my cat and she didn't get to sleep much. I appreciate that the attendants wanted to visit with her and give her their attention but it kept her from sleeping and woke me up. Since she had no proper place to use the bathroom she needed to be sleeping to keep her body clock in order."
Contra: "HOT AIRPORT AND PLANE...no overhead fan on the plane to cool off. Food not very tasty. My seat was switched after it was reserved to accommodate another passenger without my knowledge. The reason was not a valid one."
Contra: "leaving late"
Pro: "We liked how easy it was for English speakers - English announcements, English-speaking attendants, good signage at airports."
Contra: "Our luggage did not transfer in Istanbul (1 hour layover) and didn't arrive in Warsaw for nearly 48 hours (actually 45 hours)."
Contra: "Nothing :D"
Pro: "The food was amazing."
Pro: "The crew was nice."
Contra: "We were in the plane over Istanbul airport for more than half an hour because we did not have the permission to land. That put a lot a pressure on us because we had less than 20 minutes to catch our connecting flight to US."
Contra: "On the San Francisco to Istanbul flight the food was a bit greasy. Otherwise good service from crew and company."
Pro: "The service and entertainment!"
Pro: "Very comfortable. The best flight i ever had."
Contra: "There was a problem with conecting the headphones. The chicken dish wasnt good."
Pro: "The food and the boarding was fast."
Contra: "Everything was great."
Pro: "It was nice to receive a meal on such a short flight."
Pro: "The food and entertainment were great. The crew was good but..."
Contra: "...I could not feel the air conditioning at all where I was sitting in the back of the plane. I was literally sweating the entire flight. When I asked the flight attendants about it they muttered that they would take care of it and then never did. It was a very uncomfortable flight."
Contra: "YOU destroy the traveler Luggage at this trip and there is some items missing . Thank you"
Pro: "Comfort, good quality meal, on time"
Pro: "I won't fly this airline e"
Contra: "Everything was substandard"
Pro: "Lufthansa is an airline in a different class altogether. Can not compare with any commercial airline that flies to Europe"
Contra: "I have flown Lufthansa several times to Bangalore. My complaint forever has been their baggage service. The bags for priority travelers takes 30-60 mins to arrive. If LH 754 gets delayed going into Bangalore, it creates a bottleneck with Emirates and Etihad arriving at about the same time."
Pro: "In-flight crew was friendly, the food & beverages were OK and there were plenty of in-flight entertainment options."
Contra: "They double charged the baggage fees: I prepaid in advance but upon checking in for the return flight the representative wasn't able to locate the appropriate information, although I had a printed copy of the confirmation email they sent. I had to pay for it again which is a lousy experience."
Contra: "Went First Class. What a joke! Coach seats & service. Only difference is they leave the middle seat empty. This appears to be the European standard (we flew on 3 different airlines) for 1st Class within Europe flights. Save your money, fly coach within Europe."
Pro: "What more can you expect for economy travel?"
Contra: "Cramped seats"
Pro: "The people who work for Lufthansa are the nicest i’ve met, on par with Turkish airlines. The times for boarding and departure were respected, the flight was short but pleasant."
Contra: "The long lines. After check in and security, boarding could have involved less of a standing and waiting, with a bit of ahead communication that could be attained. For instance indicate the order of boarding, time until boarding, and place where the passengers from rows 50-70 should form ia line..."
Pro: "All good - Lufthansa even handled an unexpected air traffic delay well, meaning my connection still worked. Great price too - booked at short notice and Lufthansa business was half the price of BA. Far better device too."
Contra: "No negatives."
Pro: "Flight on time, good service, helpful staff"
Pro: "Crew very nice and carefull"
Contra: "My luggage was destroied ;-("
Pro: "Flight was good. Boarding was delayed, but the time was made up during flight. Comfortable seats."
Contra: "It is always about baggage. Bags with priority tags should atleast be sent on a "priority". With LH this never is the case. Priority tagged bags are sometimes the last ones to come on the belt."
Pro: "Staff was very polite, helpful, and attentive. Our flight left late due to a delay with the plane, and the flight attendants were very proactive about informing passengers about making connections and doing all they could to help."
Contra: "All good."
Pro: "We originally paid for seats a month before and were told to move seats because the plane was full. Plane was not full. Would like refund."
Contra: "Customer service"
Pro: "Lufthansa has it all together and knows how to fly. I recommend to everyone!"
Pro: "Overall clean and efficient. Good service. Good craft and seating."
Contra: "Touch functionality of the entertainment system didn't work too well. Didn't get the second meal as I fell asleep around that time."
Pro: "Comfortable seats with plenty of room. Enjoyable crew during the flight."
Contra: "I did not have any complaints about this specific flight."
Contra: "seats were tiny and boarding was a disaster. Overhead luggage space was tiny and I only had a 15" laptop bag.."
Pro: "On time"
Contra: "The layover was a little too short and had to run from one terminal to another in frankfurt."
Contra: "The entertainment systemis was sub par."
Pro: "Very good service.."
Pro: "Crew was warm and considerate."
Contra: "Flight was jam packed and a huge guy sat next to me and made my entire flight miserable. In economy, huge guys are a big inconvinience as they spill over your space (which is already cramped). The passenger in front pushes her seat back and when i do the same, someone from behind says it makes them uncomfortable. Wish crue can take care of these situations."
Pro: "The entertainment was good."
Contra: "Many things. Starting from the online/mobile check in process via United airlines. I was not given any other option but to check in through the United website. On that website I was not allowed to check in for my Lufthansa flights and i was stuck with seats I did not want in my 2 long intercontinental flights. This has happened before. Lufthansa has no option to check in online if my first flight leg is united. This is a very big drawback and also the reason I would not prefer to fly Lufthansa again. United is bringing the quality down."
Pro: "Comfortable seats, good variety entertainment"
Contra: "Every time LH lands in Bangalore, the priority bags are never given priority. Secondly, my bags were opened and items from inside the bag were taken, like pants and shoes. The luggage strap around the bag was removed and stolen."
Contra: "A flight attendant from Bucharest to Frankfurt kept bumping her behind in my shoulder. Before this she was not helpful when I asked her where to put my bag. She shoukd not work with people if she does not like them. Otherwise, everything was great: food, space, movies."
Contra: "crew was not friendly"
Contra: "It wasn't Lufthansa"
Pro: "Air hostess J. Haupt was the friendliest of all. She made the flight definitely more enjoyable."
Contra: "Everything was good."
Pro: "Upgrade to Economy Plus. Very comfortable seats, I am a fan! Excellent Indian veg food."
Contra: "Taking back the headsets 30 mins before landing."
Contra: "The seats were too close together."
Contra: "It took over an hour to drop off a bag prior to boarding. I had already checked in online. There were long lines in Bucharest and simply not enough staff working the Lufthansa desks."
Contra: "Although we had reserved (paid) seats as a family in an entire row, upon check in we were given different seats. We had to spend 20 minutes talking with different agents in order to get our original seats."
Pro: "Every thing"
Contra: "Operation system"
Pro: "Movie selection, wine and food"
Contra: "Crying babies - outside of the crew control"
Pro: "Efficient boarding. On time departure."
Pro: "Real food with real tableware even in the Econ section. Unbelievably courteous staff. Will make it impossible to fly Anyone else when going overseas"
Contra: "Nothing...I felt spoiled"
Contra: "The food could be better. The ravioli option very oily ."
Pro: "Was served food and drinks for a 2 hr flight between OTP and MUC. Who else does this? My mom was offered transportation assistance throughout the entire flight. Preboarding on every leg of the flight"
Pro: "Plane was clean and service was great."
Pro: "Don't like anything"
Contra: "Bad food delivery crew members always restless mood"
Pro: "Despite the wintry weather, a safe take off and a nice flight. A plus to Otopeni (Bucharest) airport administration - clean runaway, no snow no ice on it."
Contra: "Delay time should be posted accordingly at the gate."
Contra: "My flight was cancelled due to the pilots' strike. I only learned about this when I attempted online check in. Lufthansa never attempted to notify me. Then when I called in to the Romania Service Center to rebook, the phones went down in the middle of the call. That is understandable given the extreme volume of calls they were handling. What is unacceptable, is that they made no attempt to contact me once the phones were up. I ended up calling the U.S. service center at 1am local time to rebook...only 3 hours before I needed to leave for the airport. It took an hour - which I paid for at direct dial international rates - to find a flight. I'm very grateful for the U.S. service rep who was kind and helpful. She was the one bright spot in this poorly handled situation."
Pro: "Selection of movies in the entertainment section."
Pro: "Seat backs are flatter, which for me (a shorter woman) is much more comfortable than the more contoured seats on other airlines."
Contra: "Very dry sandwiches."
Pro: "Flights were on time. Both Air Canada and Lufthansa Airlines Service, including sitting and boarding process were relatively smooth."
Contra: "12 hour long flight from Frankfurt to LA was exhausting."
Pro: "Organized boarding, service, left on time"
Contra: "No gluten-free food when they served the food. They said that they didn't serve gluten-free food on short flights, but this was two and a half hours. Also, I had asked for a gluten-free meal when I booked my flight. Not good in today's world, when quite a few people have to eat gluten-free. (I am a medical doctor.)"
Pro: "Food and service were excellent. I received instant upgrade as I went to board the aircraft. This was a first for me. A little ticket was printed out when I scanned my initial boarding pass at the automated entrance to the jetway. The ticket said I was reassigned a seat in premium economy (for free)!"
Contra: "There was nothing to not like about this flight!"
Pro: "Everything went fine."
Pro: "I am very please, and will use Lufthanza always!"
Contra: "All was great"
Pro: "Even though flight was delayed the crew helped us to be comfortable .. Food was great and service is commendable. Special thanks to frankfurt crew member to guide and help us to catch our connecting flight"
Contra: "Very less Indian movies .."
Swift clean friendly on time
Pro: "The plane condition."
Contra: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Contra: "Friendlier crews"
Pro: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Pro: "Loved the smooth ride."
Contra: "Bathroom was pretty nasty"
Pro: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Contra: "The KLM crew are always great serving and treating you. Well above many other airlines."
Contra: "Travelled business class and was ace experience"
Pro: "Friendly crew"
Contra: "Can’t think of anything"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Contra: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Pro: "The crew is really welcoming"
Contra: "The seats are too narrow and a bit too hard"
Pro: "Good for both."
Contra: "Bigger seats."
Contra: "The plane was very hot"
Pro: "Food, entertainment and crew was exceptionally friendly."
Contra: "Seats not great for such a long flight."
Pro: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Pro: "The flight was smooth, the service was friendly, and the food with plentiful."
Contra: "Too much activity in the cabin during the flight."
Contra: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Contra: "Inflight was better than I expected. But needs upgrading air crafts."
Pro: "Crew was good"
Pro: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Contra: "Less legroom, storage space, bad food, few movie options."
Contra: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Pro: "MCR airport Mert & Greet parking was smooth and efficient."
Contra: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
Pro: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Pro: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Contra: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Pro: "Friendly staff"
Contra: "Leg room"
Pro: "Employees were very friendly"
Contra: "The seats were very small"
Pro: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Contra: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
Contra: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Pro: "Great food"
Contra: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Pro: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Contra: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Pro: "Cabin crew were very professional."
Contra: "Aircraft returned to gate due to fault and was delayed for 45 min."
Pro: "The food and the punctuality"
Contra: "The technology in interteiment is not touch screen"
Pro: "The flight attendants could not do enough for you."
Contra: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
Contra: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Pro: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Pro: "That we didn’t crash"
Contra: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Pro: "Arriving more or less on time"
Contra: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"
Contra: "Terrible service in flight and customer service wise .. app functionality was below"
Pro: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Contra: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."
Pro: "Loved this 747! Crew was professional and food was very good."
Contra: "We had a long wait (25 minutes) at the gate because we were early."
Pro: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Contra: "Nothing. This is filler text to meet the min. characters."
Pro: "Atmosphere, crew were very professional and friendly"
Contra: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"
Pro: "Boarding was very efficient."
Contra: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
Pro: "Great smooth flight staff was pleasant and the overall experience was fantastic."
Contra: "Did not get the luggage from connecting flight from Amsterdan to Basel"
flight was 1 hour late and boarding was horrible and disorganized using a bus
Stop using the 737MAX. It's 100% safe but very uncomfortable.
Making to much crazy with masks
Pro: "The crew was really great, seats like in any Airbus (I guess better then Boeing)"
Contra: "Very old movies as entertainment."
Contra: "The food was very poor, the staff hardly offer any liquids through out the flight."
Pro: "The aircraft and crew were professional and courteous. The food was ok."
Contra: "1st, neither seat that I selected when checking in were given to me. 2nd both aircraft took off late for no apparent reason. 3rd When waiting to board in Warsaw, I was almost bitten by a large pit pull that a passenger was bringing into the cabin as a comfort animal. When I and several other passengers question the desk at the gate about the bringing a large vicious dog into the plane, we were told they were to busy to deal with us even though they were just standing there doing nothing. I have never seen such rudeness towards passengers as I did at that gate. I will take a ship across the Atlantic before I go through Warclaw again."
Pro: "Flight was below average. Ppl lane was very old and dated. No charging station. Mini.al space to maneuver. Chair was easily jostled by neighbors"
Contra: "Tight spaces in seating area. No room to maneuver."
Pro: "Had premium seat. But since you drive with the bus to the airplane you are mixed up with economy for boarding."
Pro: "The Crew"
Contra: "Free food"
Pro: "The connecting flight from Milan was almost an hour late. But the ground staff were very helpful and professional and help me to board the flight, in a haste. The flight crew were friendly and professional. The food was delicious and sufficient. Overall very happy with my first flight in LOT."
Contra: "Knowing that the incoming was late ground crew could have been better prepared with a motorised transport in the airport (instead of me running out of my breadth). The onboard entertainment could have been better. WiFi in plane would be nice. But these are suggestions. I was overall very happy."
Pro: "Friendly crew, good food, lots of free drinks."
Contra: "Flights seem to be delayed every time we fly LOT. Flying out of Warsaw, crew did not communicate that we'd be traveling to the plane by bus, which led to very long lines and a delay in takeoff."
Contra: "It would’ve helped to land at the airport for which we booked the ticket. Landing 2 hours away didn’t help and the airline did not provide any compensation"
Contra: "A faster boarding"
Contra: "Tight seat places. No food unless paid for."
Contra: "They lost my bag!"
Pro: "The crew was great, but my seat wasn’t that comfortable."
Contra: "I would probably like them to be on time because I almost missed my connecting flight"
Contra: "The food honestly could have been better for business class. And the first flight wasn't actually business class seats which was disappointing."
Pro: "All was good. Have to pay for food. Really?"
Contra: "Have sandwich included in the price."
Pro: "the crew was really amazing!"
Pro: "the crew was very good, the seat could be a bit bigger in economy class"
Contra: "Very poor English for rhe crew. Not all of us speak Polish. The crew was rude."
Pro: "Free Services very good"
Contra: "It is hard to believe that embarking/disembarking a plane from an European capital to another is still done by bus in the year 2019. Moreover the security check in Warsaw was painfully slow and I almost missed my conection to Toronto."
Pro: "полет был хороший, спасибо!"
Contra: "всё было хорошо!"
Pro: "I liked the flight was short and not so bad but could been better in comfort and some entertainment to see"
Contra: "No entertainment to see and do. You have to have your own music and movies or read a book"
Contra: "The plane was having a 25 minutes delay before leaving. It will be nice to offer some chips also as a curtesy"
Pro: "Good flight attendants"
Contra: "Dusseldorf to Warsaw: Boarding terrible including assistance and messaging. - Boarding chaos - Late flight out of Dusseldorf (about an hour) - Just before landing, pilot announced all connections would be made - (and even mentioned chicago) - Connecting flight was gone when I arrived at gate, and I was quick in getting to gate from prior flight - next flight caused 5 hour layover in Warsaw Warsaw to Chicago Boarding terrible including assistance and messaging. - Boarding chaos - Late flight our ot Warsaw (about an hour) - no messaging at gate about reason for delay - kept increasing departure by 5 minute increments; started at 16:40 ended 17:05 (I beleive) - once boarding was complete, pilot said delay was due to wait for connections (boarding was an hour and 15 minutes late). Very frustrated"
Contra: "Long baggage unloading time"
Pro: "Normal in-flight service but nothing special."
Contra: "Small plane."
Contra: "On Monday, May 21, payment was made for 2 suitcases in the amount of $47. At check in next day we were asked to pay and paid 40 Euro for 2 suitcases. We told them that we already paid, to no avail. We would like to have an explanation. According to LOT luggage policy we should not be paying for 1 suitcase per person at all.."
Contra: "Flight was delayed by over 8 Hours. Terrible experience."
Pro: "most everything was fine especially since I had a short connection in Warsaw but they made me pay 20 euro in Bucharest, ROMANIA for my piece of checked baggage (it was less than 23 kg) & according to my itinerary it should have been free so in a sense I feel cheated & robbed & it does not leave a good taste in my mouth about using you or them in the future (I have the receipt for 20 euro & would like to have that money refunded) Steve Young"
Contra: "most everything was fine especially since I had a short connection in Warsaw but they made me pay 20 euro in Bucharest, ROMANIA for my piece of checked baggage (it was less than 23 kg) & according to my itinerary it should have been free so in a sense I feel cheated & robbed & it does not leave a good taste in my mouth about using you or them in the future (I have the receipt for 20 euro & would like to have that money refunded) Steve Young"
Pro: "Crew was great."
Contra: "No on-board entertainment."
Contra: "They lost my baggage"
Contra: "We were charged extra 50$ for our bags despite of Terms said that one bag up to 23kg is free"
Contra: "I have to pay for baggage in the airport becase it wasn't included. And while i was ordering tickets through kayak i cant choose option it wasn't offered"
Pro: "getting snack & drinks without charge"
Contra: "LOT REQUIRES RECEIPTS FOR ALL LOST ITEMS WHEN THEY LOSE YOUR LUGGAGE. There is nobody to talk to in order to appeal. They will only deal with you by email. If they lose your luggage, you lise... BIG TIME!!!"
Pro: "Easy long travel very comfortable"
Pro: "Ground crew did a good job rescheduling and arranging hotel"
Contra: "The flight was cancelled"
Pro: "The time between the connections was just perfect!"
Contra: "I had to pay 70 Euros for luggage one way, while there was no information that my ticket does not include luggage. Actually, economic tickets (as mine) should have allowed for trips in Europe a checked in luggage according to the company website. I do not find any information regarding how I can pay for my luggage in advance, and not at the airport."
Pro: "The service crew in the plane were cordial and professional."
Contra: "The ground staff and customer service staff made mistakes with our infant's name and twice her ticket got canceled. Instead of saying that they will just fix it they blamed us and were very rude to us when they had to fix their mistake. I suggest that you train your staff in customer service or you will continue to lose good customers"
Contra: "The flight and the food All complete horror"
Pro: "Friendly staff, clean airplane, electrical sockets available."
Contra: "Flight was delayed. No efforts to ensure transit passengers are given priority. Spent hours waiting for the connecting flight."
Contra: "Boarding started at least half an hour late."