Găsește zboruri ieftine către Irving

Pro: "Everything is perfect"

Contra: "Food and seat comfort could be better"

Contra: "The new Q suites in business are GREAT!"

Contra: "All was well, thanks"

Pro: "Staff, service,"
Contra: "Legroom, seat comfort, very long flight"

Pro: "Excellent Service and most friendly staff"
Contra: "Nothing was bad. But the food taste can be better"

Pro: "My mom traveled alone for the first time. She doesn't speak English very well. I'm so impressed with the crew that they took good care of my mother. They understood her super broken English and served her real good vegetarian food. Thanks again."
Contra: "not so much."

Pro: "Boarding process was good. But security check is inconsistent at different locations within the Airport terminal."
Contra: "Poor Seat comfort. Too narrow seats. USB charger were not working. Tamil language movies were very few. Crew was efficient but were not polite and not cordial."

Pro: "Food and service."

Pro: "The crew was awesome had the most caring crew anything you need thier there to make us happy I’m absolutely happy"
Contra: "I dislike the economic class on a 19 hour journey to Doha to Dallas Texas I felt so tight and annoyed with people next to me when asking to go to the bathroom that’s my mistake next time I surely will go on bussiness class other then that everything was great."

Pro: "At gate boarding was I inefficient and managed professionally. On board entertainment was glitchy as the movies paused and skipped the entire flight."
Contra: "The staff were not trained well and unaware of how to conduct proper flow of customer screening."

Pro: "Nice"
Contra: "Everything ok"

Pro: "Movies collections, friendly staffs"

Pro: "Service"
Contra: "Just bathroom in end"

Pro: "Everything"

Pro: "There were a lot if security checks but the boarding crew was very helpful and let me check in a bag at rhe last minute with duty free shopping items that i would not have been able to carry with me on-board the airplane."
Contra: "No internet and the food was mediocre at best."

Pro: "Overall"
Contra: "Overall"

Contra: "They drop you at the airport for 16-17 hours Airport hotel costs around 350$/night No entry visa for layovers exceeds 8 hours as they announced The answer they gave No entry visas because you bought a discounted ticket!!"

Pro: "Entertainment"
Contra: "They re issued my boarding pass Doha, for Dallas flight and gave us the last seat on the plane, even though I chosed the seat at the time of booking. Food was ok, but when we asked for the chicken they didn’t had it. It’s an international flight of 15 hours with food shortage???"

Pro: "Food"
Contra: "Observed that one flight attendant from India is giving more attention to a person who is from Navy. He avoided asking what we want for drinks etc. He always ignored us and pushed his cart before we answer. We are very unhappy with his behavior, however, adjusted ourselves."

Pro: "Quality food and hospitality"

Pro: "Everything from courtesy, to very good food, and a clean flight."
Contra: "Noothing"

Pro: "I received email telling me that my fright was delayed and showed the time they told me to be at KGL airport but when I showed the airline was already left because they was no delayed. I had to book another plane to return to US which cost me $1500. Here is the email Dear Mr Muvunyi Good morning This is to inform you that your flight from Kigali QR1378 is delayed due to operational reasons, please be at Kigali Airport for check in at 4PM and check-in will close at07PM. Best regards Jeanne D’arc Uwitije Reservations & Ticketing Supervisor Tel: (+250) 252553500"

Pro: "The kit was really helpful for the really long flight. Good service!, food was better than our previous flight"
Contra: "Took a long time to get the trays after meals (at least 30-40mins) , didn't offer smaller snacks such as cookies between meals,"

Pro: "I liked the food, the crew, and the team at the airport was nice and professional. There was a air host by the name of Zaid or Zain and he was from Bombay. Really nice person and very easy to talk to."

Pro: "my child was very sick on this flight and the air crew were very concerned and very helpful... i really appreciated all their concern and help. they consulted a doctor on the ground and provided the medicine and advice to bring my 3 year olds sickness under control... ( which included diarrhea and vomiting numerous times... please thank them for me... they were also concerned about her welfare after we would land.... thanks thanks thanks"

Pro: "Great service. Easy. Comfortable."
Contra: "Only 2.5 meals in 16 hours!"

Contra: "Very uncomfortable seats- Space between seats is very tight"

Pro: "I had a great experience with overall trip."
Contra: "I was not very impressed with hostesses service. on the second leg of the trip. The boarding process was not organized at all. We have zone numbers but people just boarded at first come first served basis"

Pro: "Stewardesses were more helpful on this flight than we had experienced on the previous flights. However their resources were limited. landed safely."
Contra: "Food on the four different flights (from DFW to Doha on to Cape Town and then from Johannesburg to Doha on to DWF) was not good at all. Timing of meals, food all below expected. One flight attendant trying to serve both meal and drink to each person took a lot of time. Snacks offerings were almost non-existent. Those of us traveling on three connecting flights with no time to purchase food nor water had a rough time of it. Would not fly Qatar nor connect in Doha again unless absolutely necessary."

Pro: "Staff courtesy"

Pro: "food and courtesy of the staff"
Contra: "nothing"

Contra: "Food serving took a while. And need improvements."

Pro: "I like everything about Qatar Airways"

Contra: "Suggestion: I think it is better if all the children and their parents/ care takers are provided priority seats in front. This will reduce unnecessary annoyance caused to other passengers on long flights and at the same time enhance the experience of the children and their care takers if special attention can be devoted to them."

Pro: "Boarding and Seat comfort was good"
Contra: "Food frequency for 16 hour flight was awfully inadequate. Food quantity in each service was not sufficient. Food quality ok. No intermittent beverage and snack service in 16 hour flight segment. Cabin baggage limit of 15 lb/7kg per bag is awfully inadequate that renders the standard cabin baggage useless"

Pro: "On Time Cabin Crew great"
Contra: "Seats are so tight you will sense both of your neighbors skin during the entire flight"

Contra: "One of the crew member took his food trolley over my food and did not even apologize.i found them rude"

Pro: "The entire experience from booking, to checking-in, to the actual experience on board the flight were so smooth, I thought it was too good to be true. Turbulence usually makes me nervous, but I barely felt it on this flight. Finally and most importantly, on such a long-haul flight, the entertainment options were amazing,"
Contra: "The food and the Duty Free shopping selection could improve a little bit."

Pro: "Staff wonderful,"
Contra: "Entertainment system old, malfunctions"

Contra: "No Food ..huge gap between breakfast and lunch ..unable to provide any kind of snacks .."

Contra: "Even though we had valid tickets, qatar airways did not allow us to board the flight because of some internal issue. The staff were very rude. they did not even provide any accommodation or compensation for making us stranded"

Pro: "The complimentary alcohol and the comfort pack they give to passengers."
Contra: "The uncomfortable and narrow coach seat and the lack of leg room."

Contra: "Nothing."

Contra: "Entertainment system wasnt working in 16 hr flight.. Crew members couldn't offer change of seats.. How do you expect people to go withough entertainment in such a long flight? Just reading magazines?"

Contra: "I booked a round trip flight from Kayak with Qatar. The flights had 12 hrs transit in Doha. At Doha, I was told that my ticket was "promotional", which I never knew. They said that I could have receive a complementary hotel stay had the ticket not been promotional. They said I could pay 125 dollars for a hotel. I agreed to it. However, they told me that "the captain of the flight denied your request". Upon further questioning, the only response that I had was "this is not my problem". So, I ended up being stranded in airport for more than 25 hrs in total (round trip). I checked in at their Oryx lounge, paying 56 dollars for 6 hrs. The lounge could have been a good place for shorter transits (say like 5 hrs), but for 12 hrs, it was not really a comfortable place to be in. Altogether a horrible experience."

Pro: "Crew"
Contra: "Ground staff"

Pro: "Not at all satisfied with the boarding procedure. We had valid tickets in hand. But at the checking counter they said the ticket has been cancelled !!! Huh! We had to fight between the Qatar airways customer care and American airlines for two hours to sort it out. Finally they printed the boarding pass. It was too much of mental torture. I will not choose Qatar again. Horrible!"

Pro: "Crew were friendly and helping"
Contra: "Worst food taste for veg"

Pro: "the video controller in the headrest of the seat ahead of me. you could see the flight pattern, speed, temperature outside and other specs, which were interesting."
Contra: "once again, the delta crew does not maintain their planes properly. during the taxi stage to get to the airway to lift off, there was a horrendous growling sound coming from the plane............seems like their hydraulic system is not maintained very well at all and it made a howling sound throughout the plane all the way to take off! we were wondering if there was something wrong with the plane."

Contra: "Good"

Pro: "Great Service and flight was without problems or delays. Arrived on time ."

Pro: "The plane and entertainment system was good. The cabin crew was a little slow. But all in all it was a good flight."

Pro: "Nothing."
Contra: "Well for one my seat was broken. At the beginning of the flight they said “there are meals for purchase available” when i asked for one they said they were all out but then gave out to other customers. Their attitudes were horrible."

Contra: "More leg room and seat width. I don’t like having other passengers pressed against me."

Pro: "Everything met my expectations"
Contra: "Refreshments"

Pro: "Early arrival. On time departure. Good selection of movies"

Pro: "Smooth and comfortable flight."

Pro: "The movies"
Contra: "NA"

Pro: "Cabin crew super helpful & friendly. The food was great - all snacks & meals were well prepared and had great flavor, I’m not saying it’s a 5 star restaurant, but I was wasn’t expecting the quality we received. Great job! Impressed by Delta service."
Contra: "Traveling is always a challenge - abundance of patience required! We traveled from Dallas, Atlanta, Amsterdam, to Rome & back. Every country had a little different process for boarding and getting around - most had friendly staff, on point, helping clueless, stressed, & frustrated travelers. I was really disappointed in Atlanta, not a very welcoming or helpful spirit for visitors to US - not all (80% were awesome), mainly those trying to greet and direct through customs. Most hate the arrogant America anyway, don’t make it worse - put your best people on the front lines to help with international relations & show why the US is the best. Put those that don’t want to be here loading bags out back! Sorry for the lecture, but this is any business!"

Contra: "Turbulence but no one can help that"

Contra: "poor hospitality by cabin crews cabin crews are very stingy in providing drinks"

Pro: "Quick and smooth boarding. Crew was very pleasant and welcoming. Temperature was for the most part comfortable. Quick disembarkment"
Contra: "Very tight carry on space requiring gate check. Delay leaving aircraft. Seating at gate assigned. No options. This was a short flight and I was in an exit row, making this flight comfortable"

Pro: "Crew was amazing! Entertainment options were great"
Contra: "Need more than 1 option for breakfast"

Contra: "Not much- pretty great flight"

Pro: "delayed flight by Skywest or West jet - Delta subsidiary / affiliate. it’s the 2nd flight in a row that’s delayed. but much better than American Airlines."
Contra: "Flight delays. At least flight was not cancelled. Boarding staff & flight crew were awesome and entertainment was superb."

Contra: "Delay was over an hour"

Pro: "Roomier than a lot of airplanes."
Contra: "Bumpy ride. Nobody's fault."

Pro: "Entertainment system, snacks and friendly crew members"
Contra: "Serious delays on flight. It was very tiring and became an all day affair."

Pro: "Seats were spacious"
Contra: "No entertainment, snacks were bad and plane was old."

Pro: "20 minutes ahead of schedule"

Contra: "They said it was late because of a tire issue that was fixed in Salt Lake causing a late departure on a round trip SLC-Burbank. It arrived back to Salt Lake late causing the Dallas flight to leave late. I got a message at 6:24 pm regarding the late departure for the 8:15 pm flight to Dallas. They knew this info hours before. It should have been communicated sooner"

Pro: "Everything was great"

Pro: "I liked the legroom and the seat"
Contra: "No entertainment screen, no real food, I don’t care how long the trip is, I got first class, I expect first class service."

Contra: "Customer service"

Pro: "My entire flight experience was delightful. Was dry impressed with the staff both at Hartsfield-Jackson and DFW...and our flight crew was positively sublime."

Pro: "On time with no drama"

Pro: "The lights where off to make it feel more homie, I liked that I had the seat to myself and the crew was nice."

Contra: "Turbulence"

Pro: "I appreciated that Delta was on time and prompt about getting passengers onboard. I appreciated that the stewardess was very courteous. I appreciated that there was no delay."
Contra: "There was nothing that I did not like. I had a previous bad experience with another airline that canceled my flight three days in a row. So I was very appreciative of the fact that Delta had available flights for me to leave."

Pro: "-forgot to charge me for wine"
Contra: "-chair was broken -tray was broken -had to spend $33 for wifi that didn't even work -didn't have everything they say they offer to guests on the flight"

Pro: "The crew was very friendly, especially the attendant named Charlie. The cabin was also nice and cold. I hate getting too hot on planes so it was really nice that they had good AC going. Short trip overall and was very pleased!"
Contra: "No complaints!"

Pro: "on time meet all my expectations"
Contra: "I believe it is time for WI-FI to be complimentary in flights. It is far too expensive and feels like price gauging"

Pro: "Departing on time and clean"
Contra: "There was no screens, all the other airlines have screens, but that wasn't my problem and I got coloring book and crayons for me daughter, so she can play with them, but my issue was that when they gave snack to everyone and I didn't get anything and then I told the other flight attendant that I didn't get my snack and still she didn't get it, she said she was going to get it and didn't come back :(( I was really disappointed with that, they r old and forget things, so our line 19 nobody got anything .. i like delta was I wasn't happy this time with it"

Contra: "Late"

Pro: "Very courteous staff. Legeoom not too bad."
Contra: "Delay."

Pro: "Service in the flight !!"

Pro: "Delta provided a superior experience!"

Pro: "Easy loading and unloading the plane. Friendly staff"

Pro: "Nothing at all"

Pro: "On time, boarding very fast and crew very friendly"
Contra: "My son's seat was filthy with red stains of some liquid on the tray and window"

Contra: "i checked my bag and did not have any carry-on. Generally, i feel i should be offered boarding before all the masses who try to carry on bags that are too large and need to be gate-checked....they clog up the ramp and aisles once on the plane (this is a general complaint that is not directed at Delta specifically...applies to all airlines)"

Contra: "They lost my baggage"

Contra: "We needed to get off the plane bc of a fuel spill, otherwise was fine."

Contra: "Another delayed flight."

Pro: "I used Delta for 4 flights this weekend. Each was excellent."

Pro: "Crew was great"
Contra: "Seats were uncomfortable mine didn't recline at all and WiFi wasn't working for entire plane"

Contra: "I almost didn't get on the flight because the scanning machine was broken and the agent checking people in was running behind. She made an arbitrary cut off after me and didn't let anyone else on the flight after me"

Pro: "On time; uneventful"
Contra: "Everything was ok"

Pro: "Staff was very polite, helpful, and attentive. Our flight left late due to a delay with the plane, and the flight attendants were very proactive about informing passengers about making connections and doing all they could to help."
Contra: "All good."

Pro: "We originally paid for seats a month before and were told to move seats because the plane was full. Plane was not full. Would like refund."
Contra: "Customer service"

Pro: "Lufthansa has it all together and knows how to fly. I recommend to everyone!"

Pro: "The staff was courteous,friendly and helpful. The Plane was on time. There was no short supply of liquids. The Crew made every effort to make our flight pleasant as possible. The in seat computer system worked very well, easy to use with good choices for entertainment. The staff apologized for the hot conditions during boarding."
Contra: "The PA system at the gate was not clear. The plane was almost unbearably hot during boarding. Our first snack on an 11 hour flight was stale pretzels and lukewarm orange juice, but this may have been from my choice of products. The food did get better as my expectations were not that high after the first round. The headphones were mono not stereo."

Pro: "I have always liked Lufthansa; however, got put on an American Airlines flight due to a missed connection and there were no further flights until later in the afternoon. Had to change airlines and they assured me my luggage would follow me. It did not!!!! Too many security checks, switching from place to place and being herded like cattle was not too pleasant. Security people were rude and very busy talking to each other to tend to their jobs. One person would tell you to do something and the next person would give you completely different direction. They were arguing amongst themselves and not paying attention to one of the most important things.....customers."
Contra: "On AA flight there were two small children running up and down the airplane most of the flight. Very disturbing and no one could rest. They were playing chase, hitting everyone's seat, and screaming at each other quite a bit. Parents obviously did not discipline them at all. After waiting in the airport for a completely different flight and not know what to expect this flight was not a pleasant one. American Airlines had overbooked the flight and they were begging people to give up their seats. They had a weight problem due to fuel amount and when we were approaching DFW we were diverted to Houston because we did not have enough fuel to stay in a holding pattern. We sat on the tarmac for a couple of hours, refueled, several people got off the plane in Houston in order to make connecting flights and then we FINALLY flew back to Dallas"

Pro: "The atmosphere they create is very comfortable"
Contra: "I don’t now"

Contra: "Will need to add more recent movies for entertainment"

Pro: "I was upgraded to a better seat and the flight was comfortable"

Contra: "The boarding procedure was unorganized and extremely inefficient. The family sitting in the row across from us had two unparented and very loud children who were disruptive for the entire 10 hour flight. Even on landing the child was not wearing a seat belt. The woman got up to get her stuff out of the overhead compartment even though we were told to stay seated. At no point did any of the crew members do anything in regards to this family and their disruptive actions."

Pro: "My wife and I ran from our connection all the way from one end to the other and the crew could tell. They said after I stow my carry ons to corn to the back and get a drink and use the bathroom to cool down as we were just about to take off to taxi to the runway. The crew was absolutely great and the I. Flight entertainment and food was great. We just wish our luggage had made it back too. We are still waiting to see where our luggage is - if in Europe still or Dallas."
Contra: "I would say that other passengers had their kids behind us and they kept screaming and kicking our chairs. We told the woman to tell her kids to stop but all she said was “they are a child” when all they needed to do was just tell their kid to stop. Flight attendants saw and knew but I don’t know what they could do to help when they can’t help with bad parenting. I wish there was a clear way to upgrade to first class on a trip as it was difficult to find out how."

Pro: "All"
Contra: "Nothing"

Pro: "Great crew, comfortable space at the bulkhead seat"

Pro: "My first time flying with Lufthansa was outstanding. Great service, super friendly and ready to please. Appreciated the free adult beverages and frequent availability of water during the long, dehydrating flight. In-flight movies were fun to pass the time."
Contra: "Disembarked the plane in a lot and had to shuttle back to the terminal. Not a big issue but much prefer disembarking at the terminal."

Pro: "Very good service.."

Pro: "Food was good and that is all I can say was good about that flight"
Contra: "The male Stewart was very unprofessional by commenting out loud that I was too fat for the seat that I was assigned. The lights in the plane kept going off and on along with the video. I could not understand the pilots English. I was not allowed to get out of my seat as much as I wanted. I was very upset and disappointed on the male Stewart attitude."

Contra: "crew was not friendly"

Contra: "It wasn't Lufthansa"

Pro: "I was really upset because time for living 6 and we left 8:15 I had connection fly to Romanian I missed because of ...I stay in Germany for 5 hours.I ask Lufthansa too put me on Tarom fly they say is United fly...they really make me updated.I think the crew on United is not friendly.The food waste good in"
Contra: "I like the movie"

Pro: "Nothing."

Contra: "It took over an hour to drop off a bag prior to boarding. I had already checked in online. There were long lines in Bucharest and simply not enough staff working the Lufthansa desks."

Pro: "Efficient boarding. On time departure."

Pro: "We were not cramped like US domestic flights. Bathrooms were kept cleaner."

Contra: "The food could be better. The ravioli option very oily ."

Pro: "Plane was clean and service was great."

Contra: "LH761 was late by an hour and a half. I was not given help to get to my connecting flight LH438."

Pro: "Ground Staff helpful. Cockpit pilots communicated effectively. Most of the cabin staff was courteous."
Contra: "The wait prior to takeoff was a concern. Flight departed one hour late. Scanner at Gate Z13 was malfunctioning. One steward from Frankfurt to Dallas was pre-judging my food choice based on how I look. Normally that would not bother me, but he kept asking if I had ordered a Vegetarian or Hindu meal several times even after I confirmed that I had requested the standard meals for all my journey. The same steward on the Dallas to Frankfurt demonstrated the same questionable behavior. Infants on the flight get very noisy and Lufthansa Staff can help by asking accompanying parents to be prepared prior to take off and landing with warm milk in the baby milk bottles which the children can ingest to equalize ear drum pressure. Unfortunately cabin crew is not using this simple technique and the children on board cry excessively with lot of pain making everyone around them very uncomfortable. This can be nerve wracking for all accompanying Lufthansa passengers near bulkhead rows. Frankfurt Main is too dependent on bus transportation causing passengers to get wet on days when rain occurs."

Pro: "Attention to details, big clean bathrooms, service with a smile, friendly flight attendants, overall a great experience. I think American, United and Delta and other airlines could learn a lot from this Company."
Contra: "Not much, just the USB port on my chair was not working. No biggie. Reported it and should be fixed asap."

Pro: "Good quality: crew, equipment, customer service"
Contra: "Frankfurt airport: Had to walk for an hour to get from gate to gate. I was getting off an international flight and onto another international flight. International gates are usually closer than that. On the flight: 1. The armrests pull up, which is great if you're traveling with family or a significant other. But, in my case, it was an overweight and obese lady, who didn't fit in her seat and just slipped into half of mine. I was stuck with half a seat with her arm bumping mine for a 12-hour flight. I landed with a bruised arm. It was a round trip flight. When I had submitted a complaint, Lufthansa refunded me a 100$, which is nice of them, but I think they should have upgraded me for my return flight instead to make up for the first flight being uncomfortable. 2. I paid for the internet service and was charged double for it. Again, had to submit a complaint and was refunded the money. Check-in: The online system wouldn't allow me to check in online because my passport wasn't biometric."

Pro: "It was perfect"

Pro: "Crew was very good. Pilots, definitely, were high level professionals."
Contra: "No negative comments for this leg."

Pro: "Loved the staff, very nice! The food options were good & I appreciated the veggie options. Desert could be optional since I never eat it. Oh & the beverage cart with all the options is the absolute BEST."
Contra: "No noise barriers. I realize people will bring babies on flights, but after 11 straight hours (seriously, 11!) of screaming babies, the whole plane was tired & on edge."

Pro: "Crew was great and the plane was clean. Food and drinks were good."
Contra: "Nothing."

Pro: "I will always try to fly Lufthansa in Europe from now on. You have courteous and capable employees and all of your systems are set up to be intuitive and straightforward."

Pro: "Cork test and effociency"
Contra: "No complaints"

Contra: "Crew could be more responsive"

Pro: "Everything went fine."
Contra: "n/a"

Pro: "I am very please, and will use Lufthanza always!"
Contra: "All was great"

Contra: "Second baggage charges"

Pro: "this flight was very good, all right."
Contra: "Movies need to be have better selection - are allways same, no pleasant movies."

Pro: "courteous crew, clean equipment, right temp"

Pro: "Clean, good pilots and quick"
Contra: "Food was bad"

Pro: "Everything was excellent"
Contra: "Nothing I can think of"

Pro: "The Lufthansa crew and service was excellent. They did a really good job good keeping everyone well hydrated and happy. The pilots were especially skilled at flying in heavy turbulence and did their best to provide the passengers with the best possible ride experience."
Contra: "Nothing."

Pro: "Upgrade to 1st class"

Contra: "The ladies taking care of the passengers were rude. The expressions on there faces when I asked for something made me feel like I was bothering them."

Pro: "Food was amazing. I had asian vegetarian meal."
Contra: "Plane from germany to dallas and vice versa was small. Less leg room and size of the plane for a 10 hr long journey!"

Pro: "Everything was good"

Pro: "Place was clean. Crew was ok, a bit rushed when serving and then very slow on picking up trash. Not offering water too often. Entertainment was ok"
Contra: "The seats were so uncomfortable, and not much leg room. Also, two babies not far from each other, didn't help this uncomfortable flight. Food was not good, old cheese, cold bread, old salad. Pasta was ok, not overlooked like I usually have. i have had much better experience with Lufthansa in the past."

Contra: "Flight originally scheduled for 6:10 am. Only found out the day before, via email to print boarding pass, that it was moved up to 5:40 am!"

Pro: "The fact that I did not have anyone seated in front of me, the movie selection, the regular water/juice offerings."
Contra: "The snide attitude adopted by most of the flight attendants towards the customers in economy class, the food selection, the lack of overhead storage space."

Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"

Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"

Pro: "General flight journey"

Pro: "Seat was good"
Contra: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"

Pro: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."

Pro: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Contra: "Everything was very good."

Pro: "Good for both."
Contra: "Bigger seats."

Pro: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."

Pro: "Like the overall KLM experience"
Contra: "Food could have had better quality and the stewardess served it all at once versus in the various courses."

Pro: "Being fed was amazing and watching free TV was great!"
Contra: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"

Contra: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"

Pro: "The crew was amazing and the food was great."
Contra: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."

Pro: "great crew and comfortable flight."
Contra: "sceens in the plane to show map and direction of travel"

Contra: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."

Contra: "My suitcase didn't come with the airline."

Contra: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."

Pro: "Very friendly onboard personnel - I really had kind of homy feeling."

Pro: "Able to fly direct to ansterdam"
Contra: "Have to lay over on the way back. More expensive than other airlines."

Pro: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Contra: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."

Pro: "Nice to have a wrap for the snack."
Contra: "Would have preferred boarding by row - back of the flight first so would have been more organized."

Pro: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Contra: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."

Pro: "The crew were hardworking, responsive, conscientious and friendly"
Contra: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."

Pro: "Cabin crew were very professional."
Contra: "Aircraft returned to gate due to fault and was delayed for 45 min."

Pro: "Premium economy service was good."
Contra: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."

Pro: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Contra: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"

Pro: "Bording was good and general flight ok"
Contra: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."

Pro: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"

Pro: "Just great crew."
Contra: "Not comfortable at all and will not book KLM again."

Pro: "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"

Contra: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."

Contra: "magazines very dog eared and some badly torn"

Pro: "I was upgraded to Buisness so, no complaints"
Contra: "No Marlboro light cigarettes on the duty free shopping cart"

Pro: "The cabin crew were fantastic and funny"
Contra: "Tiny seats"

Contra: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"

Pro: "Same as above"

Contra: "I slept didn't have snack offered and no entertainment"

Pro: "Quick and efficient flight. Crew very organized. Great language skills"

Pro: "In general, it was ok"
Contra: "Flight was delayed and because of this I missed my connection flight to Amsterdam"

Pro: "Crew and food"
Contra: "Seat"

Pro: "Excellent crew made this flight very enjoyable. A lot of information during the flight about the route, arrival times and clear explanation of the departure delay. Very friendly and attentive."
Contra: "Only 1 drinks round on a 3h flight."

Pro: "pleasant"
Contra: "Pleasant"

Pro: "Flight all good"
Contra: "Suitcase did not arrive and still not received."

Pro: "Crew was good, boarded early and arrived a bit early."

Pro: "I can't even count the number of times I have flown KLM in the last 4 years. They are my airline of choice when I fly back and forth from the U.S. thru Amsterdam to Nairobi. This last flight I boarded and then 90 very exuberant girls from London board in all the rows in front of me. I was concerned it was going to be a less than restful flight. Just the opposite. As always the KLM crew took extra ordinary care of all of use. The service was wonderful and I scooted off the flight ahead of the girls to make my very short connection. The crew is what always make the experience delightful! Thank you again KLM."
Contra: "It would be so nice if the arm rests came up all the way. When you have empty space on your row it would be nice to move the arm rests all the way and stretch out. Also there were not as many New Release Movies to choose from as usual, it seemed."

Pro: "Friendly crew in business class"
Contra: "Bed was angle lie flat. Meal service dragged on for too long."

Pro: "Direct flight! Excellent service, good way to start trip!"

Pro: "The crew was very friendly and professional"
Contra: "The seat space was a little narrow"

Pro: "The interface of shows and movies,"
Contra: "They dont have subtitules in spanish"

Contra: "One of few airlines with seats right next to kitchen Super old plane! No Usb charging possible (or we all couldn't find) I asked for aisle seat as always. They said we give you a window seat but we have blocked the 2 seats next to you so you have 3 seats. I thanked and asked for that aisle seat and they said no again. Then obviously both seats were fully booked and I jammed in the corner. Ridiculous."

Pro: "The crew on this flight was great and there were lots of current movies to watch"
Contra: "Why do the airlines makes you walk through first class and then premium economy to get to standard economy? That is a set up for failure."

Pro: "It was amazing and super easy. I cant wait to go back."
Contra: "I wish they had a meal and free checked luggage. Not the worst, but not the best part"

Contra: "We had a 5 hour delayed flight. We received no notification that our flight would be delayed so we were stuck waiting on the airport for 5 hours, which forced us to cancel evening plans with friends that night because the flight landed in Vancouver at 3am the next morning and we didn't get to our Airbnb until around 4-5am. The crew seemed disorganized."

Pro: "An incident the day of our flight left us with a pet with nowhere to go but come with us. Usually you need to give a fair bit of notice to bring a pet into the cabin but the staff couldn't have been more helpful in getting all of us to our destination. They turned an incredibly stressful day into an easy and relaxing one."

Pro: "grest plane. Comfortable seats even in coach. Good entertainment offering"
Contra: "No food offered (was a red eye so a bit understandable although a bag of peanuts would have been nice). Had to ask for water twice/ crew seemed like they had checked out and not interested in serving anyone... usually foreign carriers are much better than us carriers. Not the case with air Canada (this is our first and most likely last time we'll fly w them -unless they offer really cheap seats)"

Contra: "Delayed 2 hours and the flight was very noisy and the plane was badly maintained"

Contra: "Flight delayed again and again. Waited for hours at the airport until they cancelled the flight."

Pro: "I've flown air Canada probably 6 times. I've been delays 3 times"
Contra: "Delays"

Contra: "Flight was delayed 2 hours due to mechanical issues. Can't be helped, but made for a long day."

Pro: "Friendly staff"

Contra: "No wifi"

Pro: "Friendly crew. Great gentle landing (so accustomed to being jolted in my seat on some other airlines when wheels touch down)."
Contra: "Tray was broken and wobbly. Some sort of yogurt or something had dried on the back of the seat and seat did not look very clean."

Contra: "-"

Pro: "In flight entertainment system. Leg-room."
Contra: "Flight was fine-no comments."

Pro: "Staff communicated delays well, and they were polite once we got going. In flight entertainment offered was good, but heard some passengers having trouble with their screens not working."
Contra: "Delays, delays, delays. Theme of my vacation. When we arrived in Dallas we had no idea what baggage claim we were supposed to be at. There was no announcement, flight information displays didn't say anything."

Pro: "New plane with comfortable seats, good food, and decent entertainment selection"

Contra: "The last leg of our entire trip, and it was late. We left about 1.5 hours late and they had trouble getting the gate to the plane when we landed. A long trip home was made even longer. I was very surprised that there were so many issues with timeliness on AC flights. In our outbound to Athens, two of the three flights left late, and they had to rebook part of our trip to accommodate. And the return trip was more of the same. I expected AC to be world-class and it was more like a regional airline in terms of performance."

Pro: "Crew was professional and friendly."
Contra: "No video on an international flight without an iPad or other device (with the app that want warned about until after boarding the plane) and even then the available selections were bad."

Pro: "On board entertainment available and more room. Not a full plane"

Pro: "The flight attendants were vey kind, and the landing was very smooth. It was an excellent flight."

Pro: "The crew was nice, accommodate well. Sit lean back okay, good convenience of charging mobile device. Food was okay. Entertainment good choices."
Contra: "Where do I start? Baggage check in is horrible and long. Wait in line for 1 hr with all counter open. Process just too long and too slow. Unclear of instruction for paying extra baggage. Security at gate taking too long to get through. Seat is too small, a larger person took almost 1/3 of my seat for the duration of flight and he wasn't that big. No noise control in aircraft, couldn't sleep at all (9hrs flight), kids and adult taking, playing like there home. The cabin smell very very unpleasant, due to body odor of passengers. Only 4 restroom for whole economy class, but 6 restrooms for 40 passengers of business class Due to the region of the air liner at, majority of passengers were rude, obnoxious, loud, and really really smell."

Pro: "Great free movie selection to watch on the flight!"
Contra: "The crew and gate check-in assistance is mediocre. Their attitude is one of indifference. This group is probably just a little better Spirit Airlines, which I consider the worst airline I have ever flown on. Also, I had to pay exorbitant flight change fees. These flight changes should be free. If I have the option, I will not use Air Canada in the future."

Pro: "Crew"
Contra: "The flight was delayed for a long time, after so many frequent changes. The airline did not even give an excuse or explanation for the changes and the delay."

Pro: "Crew was very nice and efficient in serving and helping you. The entertainment was nice, you could watch a movie or different TV shows if you wanted."
Contra: "The drink was a little small and they don't leave the can with you anymore, only the plastic cup drink is served in."

Pro: "Trouble free"
Contra: "Very costly - then we were hit with an extra $172 in baggage fees for 1 bag each."

Contra: "No personal tv on an international flight. The tickets were pretty expensive, I would have expected a personal tv instead of having to use my cell phone- especially with spotty wifi. Chairs weren't very comfortable and the food was so so."

Pro: "That this flight wasn't as bad as the rest of my trip with them."
Contra: "no room , overpriced, poor entertainment, old plane, dirty bathroom, no personal fan/ air vent, so so food."

Pro: "Same as anove"
Contra: "Nothing"

Pro: "The gate agent was in a really good mood, and I made her laugh, so she bumped me into business class. The flight crew was awesome."
Contra: "Old, sad, smelly, loud, poor upholstery, seat structure so old and so stressed the guy in front of me was almost in my lap."

Contra: "Canada Airlines lost my luggage and I still don't have it."

Pro: "I liked all the assistant they gave to make a person comfortable."
Contra: "That we had no choice for the seat on the plane"

Pro: "Food was good."
Contra: "I've never experienced an international flight with so many children who were up until all hours running up and down the aisles. 2 of the people in my group sat in front of two older children (ages 12 & 10, about) who kept kicking their seats. Eventually, they told the father, who separated the girls, but was just as antsy as his daughters. All lights were left on, making sleeping impossible. The crew took FOREVER bringing food and drinks out. The plane was so disgustingly messy - it looked like a small explosion happened on the plane. It was hot and uncomfortable. The flight experience made us nervous for what to expect in Greece when we arrived. Luckily, Greece was cleaner than the flight."

Pro: "The movie selection and the food was great! The crew was friendly and helpful."
Contra: "The lack of space in the cabin was very uncomfortable."

Pro: "They were on time and the flight crew was very nice."
Contra: "The seats and the plane was just too small for such a long flight."

Pro: "Entertainment, and a comfortable flight."
Contra: "Announcements were not loud and clear when boarding. No complamentary food or snack was offered."

Pro: "Never thought Canada air is so bad in international air services. Would never use Canada Air for my international travel in the future."
Contra: "no entertainment in flight during almost 3-4 hours of flying time."

Pro: "Organized boarding"
Contra: "Crew communication skiils found lacking -likely due to language/cultural barrier. The english while spoken grammatically correct came across as sounding rude & intolerant."

Pro: "Pros: The onboard crew was nice. The entertainment was good (nice selection of television and movies) There is an entertainment touch screen for each individual."
Contra: "Cons: They moved the gate THREE times! We had to walk all over the airport because they were so unorganized. The seats were VERY uncomfortable. It was difficult to sit for even a few hours. There are no snacks unless you pay. The entertainment touch screen is of poor quality."

Pro: "Nothing, I was rebooked for next day but was routed with connection through Chicago"
Contra: "Flight was cancelled due to lack of crew and I was rebooked with a connection through Chigago. while Air Canada provided a room and food vouchers it took 2 hours to get bag and caused significant disruption to my plans. Very displeased."

Pro: "Crew was respectable and the food was good."
Contra: "The policy of having to check-in in order to have a seat is ridiculous and borderline racketeering. If one pays for a flight, they should get the ticket they paid for. It should not be based on whether they check-in because Air Canada wants to make more money on selling their seat because they didn't check-in. This is unacceptable. Since it's a company policy, my wife and I would enforce our own policy in response: we will choose not to fly Air Canada again."

Pro: "I had not paid attention to know this was going to be such a tiny plane - 18 seats! Transborder flight, 1:20 hours, single seats so both window and aisle, two fantastic pilots (no flight attendants) who did everything, young, friendly and in charge, smooth trip, and I was in seat 2 and looking directly ahead seeing the pilots' view! I didn't need snacks or other entertainment. Will not hesitate to take this flight / Air Canada / small planes again."

Contra: "Uncomfortable seats. Flight was delayed."

Pro: "Crew very attending, helpful."

Contra: "Lost my luggage no food only 1 juice' lost my luggage Robbed me (tsa toronto) of some gifts they thought dangerous"

Contra: "Flight to TOR was delayed due to multiple maintenance issues on >1 aircraft in TOR, so it didn't leave for BWI until past the original departure time. Needless to say, we missed our connection to Paris. Agents were great in re-ticketing us thru LHR to CDG, gave us info on who to talk to to get bags realigned, went to that agent who said system would automatically update the bags. Upon arrival in Paris, bags were not there, will arrive on the flight today from TOR. Since we're going to Normandy we are driving out to CDG, to pick up bags versus waiting at the apartment for a delivery."

Contra: "Entertainment was very poor"

Pro: "I am happy that Air Canada is unionized; the personnel are fine. I also like the tvs on the backs of the seats, with their wide range of shows. Particularly, I like Portlandia, though there was only one episode of that."
Contra: "I would not take Air Canada from YWG to the States ever again. It's not the right airline for that trip. AC doesn't offer any direct flights, as far as I can tell, between the small-market Prairie province and the US, and I had to go through security with my checked luggage twice (Canadian & American) each way. These factors leave open infinite possibilities for missing connections and enduring unexpected and grieviously long travel days. To go to Miami, for example, is a trip that took my Minneapolis sister $200 RT + a total of 6 travel hours. For me, from Winnipeg, it took $700 and (unexpectedly) 2 full days, into the wee hours, of flying (I missed a connection because my first flight was delayed, putatively because they switched the gate and wanted to wait for confused passengers, but also something, the pilot said, about maintenance and documents). AC's not especially affordable, even though oil prices are low--I expect because the Canadian dollar is so low. And finally, AC does not compensate for its uncompetitiveness by being any more accommodating of middle class holiday consumers than any other airline business model today. If they treated consumers with the humanity they used to 15 years ago, there might be some reason to endure the costs. As is, there's just no reason to take Air Canada to the US ever."

Pro: "The economy seats were pretty comfortable and the movie selection was decent. I liked the auto-dimming windows and the light meant to mimic the sunrise. The staff on board was excellent and accommodating."
Contra: "The scheduling for this flight was terrible. We ended up leaving 20 minutes late due to a busy airport, but that wasn't so bad. We were told that upon arrival in Canada we would have to get our luggage from baggage claim and recheck it through customs. I understand that is the policy, but only a 1 hour layover was planned! If we were rushing straight to our next flight, this would have been fine, but when I booked I was unaware of the customs policies. Air Canada knew this and should not have booked flights so closely together. We missed our next flight, which caused us to miss our second flight, which meant we were stuck in Toronto for two days."

Pro: "There's not much to say. I went from Toronto to Dallas. It was a short flight that wasn't packed."
Contra: "Headphone jacks have always been an issue. Never a strong connection."

Contra: "The Chinese crew is very rude. I bought my mom (81 years old) a business class seat, hoping she can get some good rest. She does not speak English, so she was mainly communicating with Chinese flight attendants. There are many (5 or 6) working the business class cabin, but every times she asked for help, they either ignored her, or very slow to come. When my mom desperately seek me for help, they yelled at me. I told them that I do not have to be there if they were doing their job, that seem to make matters even worse. Now my mom was afraid to ask for anything. I've flown business class many times with Delta and United in the past, and never had experienced this kind of services before. I was appalled by the rudeness and unprefessionism of the crew, especially towards elderly. This is my first and last Air Canada flight."

Pro: "The crew was friendly and efficient."
Contra: "I did not like having to pay to watch a movie, and didn't."