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Pro: "Flight cancelled due to a technical problem, missed connecting flight."

Pro: "The food and drink were the only two enjoyable moments of this flight."
Contra: "The crew in Cluj airport could not care less about getting the plane boarded and departed on time. For 20 minutes crew stood around in the airport talking to each other and using their cellphones. Finally the transport bus was loaded only to have the bus driver get out, and talk to another employee while simultaneously using his phone. No information was given for the delay and the plane was boarded at time of departure. This careless and unbothered attitude resulted in a missed connecting flight for my partner and I. We were completely unassisted by crew on the plane and ended up having to wait 24hours for our next flight home. Absolutely disgusted by the service provided from Cluj to Munich. I would seriously consider another airline before booking again with Lufthansa for this route."

Pro: "Crew amazing"
Contra: "No entertainment."

Pro: "Nothing"
Contra: "We missed our flight bc our luggage was stuck on the plane for 1.5 hours and we missed our connection. After running around the airport, waiting on the phone for over 2 hours and in line for 45 minutes, we are booked on a later flight and hope to get home tonight."

Contra: "The food was not good at all. The economy seats are uncomfortable and you should be able to walk around the plane, especially on a 9 plus hour flight."

Pro: "Excellent crew, provided beverages constantly, meals were very good for airplane food, seats were comfortable for most of the 9.5 hours. Entertainment selections were more than adequate. Even the babies were quiet !!!"
Contra: "TV screens did not function consistently, had to be reset a couple of times. Plane was late boarding (but made up most of the time). Had to go through security a second time even though it was a connecting flight. Luggage got crushed in a carousel pile-up and took a long time to come out."

Contra: "Need AC outlets and better WIFI"

Pro: "The crew helped my mom very much with her ansiery and were with her at all times."
Contra: "I bought the flight for my mom and she is handicap, the flight got delayed and they wanted to leave her in Frankfurt for 2 days because there was no more flights to the States, in the end they found a flight to Washington DC, she was coming to Miami. She is an old woman who gets lost and I had to order assistance for her, in Washington DC they opened her bags after that they lost the bags, she had medication on them and it was a nightmare to get them back. Im really upset and I don’t think That I’m going to book with this aero line again."

Pro: "all"
Contra: "nothinh"

Pro: "5 Star: Comfort 4 Star: Crew 5 Star: Boarding 5 Star: Entertainment 5 Star: Food.. One of the best flights of 2017 by far. Premium Economy will deliver the basics of luxury comfort."

Pro: "The same"
Contra: "Nothing to be mentioned everything was good"

Pro: "The flight attendants were always friendly and attentive. No comparison to some other airlines I have flown with. Food was excellent and entertainment as well. Boarding went great especially when considering that the capacity of the plane is for 440 passengers."
Contra: "The seats are very close to each other, so when the person in front of me move their seat back I had to ask him not to."

Pro: "The crew was nice and boarding was efficient."
Contra: "Entertainment was dated and with few choices. Food was awful."

Pro: "Great movie options, relatively good food for an airplane."
Contra: "Booked way in advanced, paid extra to book upper deck on both; outgoing flight Miami - Frankfurt and return, but was bumped out of our seats. Spent 2 hours on the phone trying to book them again, and ended up on a lower deck on the Miami - Frankfurt flight, but re-booked on the upper deck on Frankfurt- Miami flight although not the side seats as I originally booked myself, but in the middle section. The entertainment's touch screen system is inadequate, not reacting to touch efficiently."

Pro: "Perfect service from crew members. Comfortable seats. Wonderful pilots!"
Contra: "Cramped boarding area."

Pro: "Excellent service and very professional crew both on the ground and in the air. Flight comfortable and a right on time. I highly recommend Lufthansa."

Pro: "The flight crew were very friendly and helpful. Excellent service."
Contra: "The entertainment interface us slow and kludgy."

Pro: "excellent service"
Contra: "entertainment selection"

Pro: "Very friendly staff!"
Contra: "Monitor was very slow and at some moments not working at all (even after restart)"

Contra: "The crew was quite unfriendly and rude. Also not very attentive. The crew on the first trip from Miami to Frankfurt in contrast was outstanding. I'm disappointed because this was not up to Lufthansa's standards."

Pro: "There were lots of out of the ordinary (read annoying) behavior. Of other passengers and the cabin crew responded patiently and professionally."
Contra: "Boarding did not proceed by rows as customary so boarding was a bit chaotic with everyone rushing to the gate. The reclining seats aee an issue. Although comfortable for the ones reclining they are uncomfortable and at times painful ( taller people) and makes watching the screen impossible when fully reclined."

Contra: "Entertainment system was very slow."

Pro: "Apart from the turbulence everything was perfect. Flight attendants were very hospitable. Love the aircraft design. Great movie choices for the kids. In addition to that we all reach our destination safely. That's all that matters."

Pro: "I loved being upgraded to premium economy"

Pro: "Top of the line service on a very long but smooth ride"

Pro: "Attendants were extremely helpful as I needed assistance to, and from Munich to Miami."
Contra: "Too long flight time. I left booking up to someone else so not fault of airline."

Pro: "Very kind professional and accommodating crew"

Pro: "The crew made this flight in my experience. The crew was very professional and quick to respond."
Contra: "The late boarding due to technical and mechanical problems at the airport Lufthansa gate."

Pro: "I appreciate the taxi, in Munich airport, to my next connection."
Contra: "I disliked the late departure."

Pro: "I like that everything is done fairly quickly and efficiently."
Contra: "It may be a cultural thing for some, but two of the flight attendants did not smile at all. Not even really an acknowledgement when I said hello to them. And I tried throughout the flight to see if it was just because they were too busy or simply did not hear or notice me. It's not a big deal now, but it can be if the whole staff were to become silent and non-interactive."

Pro: "He was kind."
Contra: "Despite the fact that I knew I would miss my connecting flight in Frankfurt because of the delay in Switzerland, the gate agent had no control to schedule me on an alternative flight. I missed my flight coming out because the connection was so tight and the Frankfurt airport so large so I tried to adjust things in Geneva to be proactive. The agent called his manager who said he couldn't do anything. As a result, I did indeed miss my flight in Frankfurt and ended up having to spend the night in Frankfurt. I got back 20 hours later than I should have, and all because Lufthansa doesn't empower their gate agents to use common sense to help their customers."

Pro: "I like the service in general. Everything was great and the flight attendants where very helpful and kind. The food was good and the entertainment had all types of movies, music and games."
Contra: "There is nothing to dislike"

Pro: "Smooth flight, very nice, polite crew, good entertainment selection. I'm a tall guy so I'll always complain about comfort lol. Food was OK. Choice of mystery pasta and once beef once chicken ( I had pasta twice )."

Pro: "The service was good. The food was average. I liked the complimentary wine."
Contra: "They lost my bag. Huge problem."

Pro: "Crew was polite but kept on speaking to me in German, I am American and only speak Finnish besides English, it was annoying"
Contra: "Having to wait over 90 minutes to debark the plane, this after weather pattern diverted us so much it added couple of hours to our flight, not fun at all. Also the gluten free food ordered did not show up so I got a yogurt the whole 13 hrs, with celiac it impossible to eat anything else."

Pro: "Helpfulness of the crew for special needs"
Contra: "Improve restrooms"

Pro: "This was a very new plane and had extra leg room even in coach."

Pro: "I HAVE NOT FLOWN MUCH ON LUFTHANSA IN RECENT YEARS BUT THIS TRIP WAS THE RIGHT PRICE (THE NEXT DAY IT WENT UP BY ALMOST $1000.00) AND I UPGRADED TO BETTER ECONOMY SEATS. THE RELATIVE CHARGE WAS WELL WORTH IT. a WIDER AND SOFTER SEAT MAKES A WORLD OF DIFFERENCE ON THESE LONG FLIGHTS."

Pro: "The service"

Pro: "I loved the spaciousness and comfort of the seats. The crew was always very cheerful and went beyond to make us comfortable and attend to all our needs. The food was pretty good for airlines food and all our requests were immediately granted. I will only fly Lufthansa in the future."
Contra: "Entertainment was good but the movies were a little old. Would like to see an improvement in that category"

Pro: "Overall I would highly recommend the Lufthansa airlines to any of my friends and family. The flight was on time and we were able to board quickly without any delays. It was an 11 hrs flight and I was satisfied with the crew service (friendly and professional) and the comfort of the plane."
Contra: "The areas to improve: the food was just average."

Contra: "Aweful"

Pro: "They're were no delays, smooth flight."

Pro: "Everybody left on time and the landing and departing was great even if the track in Cluj was icy or snowy. No entertainment on this flight but i met a friend and was a great chat. Also the sandwich was great and tasty."

Pro: "nothing"
Contra: "small spaces no room poor food living hell"

Pro: "You see and feel that Lufthansa is trying to save a lot of money... damaged seats & bad food quality..."

Contra: "The flight was delayed. i had to wait almost an hour to board. There was no clear explanation why. I was sitting in the back of the plane and it was very shaken and uncomfortable. Passengers next to me were impolite and there was a baby crying almost the entire flight which prevented me from sleeping. The seat space wasn't very big as the passengers next to me kept invading my space, shove their elbows into my arm rests ."

Pro: "Good chose of movies and music. Crew was nice."
Contra: "Food was very bad. I had upset stomach and diarrhea."

Pro: "Service"
Contra: "Don't have new movie."

Pro: "Entertainment system failed repeatedly."
Contra: "Entertainment system failed repeatedly."

Contra: "boarding groups were not adhered to and those in a lower boarding group often boarded well after those in later boarding groups."

Pro: "cbvghjkl;"
Contra: "mmmm"

Pro: "The crew was efficient and friendly. The plane took off on time and landed on time."
Contra: "Boarding was slow and tedious. People still crowd around the boarding area despite there being row for the zones. Why they don't board from back to front is beyond me. The food was mediocre at best."

Pro: "Very nice crew. Nice meal service and drink service throughout. Great choice of entertainment."

Pro: "Air France personnel is always really helpful"
Contra: "Food and comfort in short haul are not the best - but the flight is short..."

Pro: "Staff and services all very good definitely"
Contra: "Everything was brilliant"

Pro: "Entertainment"

Contra: "The food was cold. We were served about 40 minutes after most of the plane got their food. The overhead compartments kept opening by themselves through out the flight. Food was horrible."

Pro: "Very quiet"
Contra: "We were in the last few rows on a turbulent route. The yaw damper constantly overcorrected, resulting in lots of side to side motion for the passengers"

Pro: "Crew and boarding were very good. Very helpful to foreigners. Thank you Coffe was really good didn’t eat food. Sleeping."
Contra: "Business class seats weren’t comfortable and too narrow no entertainment."

Pro: "From the boarding, to the friendly hostesses to the food and the business class seat, I was impressed all the way. My first time to fly Air France business to the US and it was great. I recommend it!"
Contra: "I just expected better toilet bag for business but what was given out was just basic."

Pro: "Food has improved a lot on business class. Meals are more creative."
Contra: "Water bottles not given out unless ou ask for it. Crew needs to better trained with how to handle business class..."

Pro: "The staff was very nice and friendly"
Contra: "One hour delay without any information on embarking and another hour in the plane before departure"

Pro: "Nothing"
Contra: "1/ the transfer crew needed 50 mn to enter my son’s visa number in her computer and she almost let us miss our flight 2/ we were separated (party of 3, my son being 5 YEARS OLD) - how can they allow a boarding and expecting my 5 year old to do a 10 hours flight BY HIMSELF???? 3/ no kids menus, even if I had ordered it before 4/ food in general was very mediocre 5/ crew was unprofessional and they acted bored"

Pro: "Absolutely everything perfect."
Contra: "Through my own fault I ordered a different seat instead of window seat. :)"

Pro: "Crew were pleasant most of the time"
Contra: "Boarding process is total chaos Took 40 mins to.check in at desk , pre ordered for wheelchair Never showed ...total zoo Beds advertised as lie flat bu they are NOT 180 degree flat , legs hang down - bad for circulation"

Contra: "at no point when buying my ticket did the site say zero bags were included. In fact, when purchasing it said that information about baggage was not available.Shocked to have to pay 50 dollars for one bag. I am member of Flying Blue. One bag has always been included in the price of a ticket flying transatlantic."

Contra: "Couldn't make the connection....Overall....an aweful experience!"

Pro: "Service was great, flight was on time and I really enjoyed everything"
Contra: "Little turbulence but overall it comes as usual so it was worth the flight"

Pro: "The airbus 380 was great and the staff very nice"
Contra: "Too mych bad smells after a few hours"

Pro: "Service was excellent, top of line Food ,some of the best I’ve had on a airline Seats & pillows comfy But we were in La Première! Also the equipment- a380 was terrific"
Contra: "Only 1 bathroom (toilet) for all of first class"

Pro: "What’s not to like!"

Contra: "Very small seats, space for nothing All the time delays and the horrible things is a lost luggage, even when there is enough time between flights."

Pro: "This is what happens when you get roped in by a low price."
Contra: "Disorganization which led to not being able to pre-purchase baggage. Then bad info at airport which led to multiple trips through security trying to make weight on a bag that should have been checked but was told didn't need to. Ended up missing flight, having to rebook at full fare and no one knows where the bag that was checked is. STAY AWAY!"

Pro: "Cabin crew very friendly and caring."
Contra: "Airport services and lounge are OK."

Pro: "Friendly staff"
Contra: "Window pane was broken on my side and I couldn't shut it down. As it was a day flight the sun heated my skin badly"

Contra: "Some toilet facilities out of order and some slow service"

Contra: "Cramped, no cabin bag space, late departure with no communication and lost checked luggage. Not a great Air France experience."

Pro: "You can't go wrong with delta when it comes to customer satisfation. It's the primary reason I'm okay with paying extra money for delta flights"

Pro: "Service was much better than on the flight from MIA to CDG 3 weeks before - that was very poor. Entertainment was excellent - great selection of movies. Premium Economy was definitely worth the upgrade cost."
Contra: "Boarding was a complete debacle - no control over who went where. Sky Priority line was full of 50 people who weren't Sky Priority, and there was only one person checking passports. The two people at the desk didn't care when I noted this. We were called to the desk in advance of boarding to check passport information. When we got to the check in line, we were taken aside for more passport checking, even though we are US citizens with Trusted Traveler status in the GOES program. We were one of the first people at the departure lounge, and one of the the last to board."

Pro: "Nothing..worst experience ever. Simply apologising for delayed doesn't help"
Contra: "Flight into and out of indiapolis was delayed by 2 hours. Missed my connection flight to LHR because of the delay. never had such a flying experience. Flight was operated by Delta. I won't be flying them again."

Pro: "The flight crew and flights itself were great."
Contra: "I was told the wrong flight time, wrong terminal, wrong gate, and wrong airline. I couldn't check-in online. It was horribly inconvenient and I nearly missed the flight. We got there with 5 minutes until the doors closed."

Pro: "I enjoyed the food, the crew's friendliness in First Class and the boarding process."
Contra: "The wi-fi did not work on our flight"

Pro: "The crew"
Contra: "Not enough room for legs. Small amounts of food. No entertainment."

Pro: "There were 4 of us flying from Atlanta, there was a great amount of leg room, tvs were nice, remote control for the tv fit into the seat, the way the plane was laid out, the 4 of us sat in a middle row, which meant no window seat (which my sister was disappointed), dinner options were great, wine was complementary"
Contra: "My only problem was that there wasn't any air flow and until someone told them how hot they think it is, it was a very sweaty situation. I couldn't sleep because of how hot it was and I didn't think to tell the crew because I didn't know they would care."

Pro: "Kind, courteous, attentive crew. Smooth flight."

Pro: "Boarded 45 minutes late, and then sat in the plane for another two hours before take off due to a problem with the lie computer. Would have been better to spend that time in the terminal and given credits to buy food, etc. My seat was a regular seat (non exit) and the seat did not recline properly, the USB drive was broken, overall the plane felt unmaintained. The crew was friendly and food was good but I felt not enough was done to accommodate the extra hours we had to wait on the plane."

Pro: "there were problems getting the tickets issued in Rome. the worker at checkin kept us for 20 minutes without telling us what was going on. the flight left the gate on time, but then we sat for an hr before leaving. no information was given as to why the flight attendants were rude. after landing we sat for an hr on the runway waiting for a gate to be available."

Pro: "The food was one of the plane food I've had in a long time although the jamaican veggies weren't great .. The movies and choice of entertainment was amazing"

Pro: "Nothing"
Contra: "they change my flight from air France to Jordanian . They all sucks And I lost again one of my bags"

Pro: "Crew members were nice and polite."
Contra: "The plane was so old, it's like they bought it at a junk yard. The seats were falling apart and were very uncomfortable. Entertainment system is the same age as a VCR. Food was so bad I actually threw up (first time for me ever; I can eat pretty much anything and no problems). Given other compatibility priced options, I won't fly AirFrance again."

Pro: "Crew seemed attentive to needs,"
Contra: "Not being able to select seats prior to check in."

Contra: "They lost my luggage going to AFRICA...didn't see the suitcase until 6 days later. When I received the suitcase, over $1000 in equipment was stolen , suitcase was all scrambled...I WAS ROBBED ! ...then on the return flight to HOUSTON, they lost my suitcase again ! W.T.F ? ! No one has called me to apologize for anything ! I expect to be reimbursed for my loses, or I will sue the airline."

Pro: "Decent food, polite crew. All you can ask for such a short flight."
Contra: "No entertainment, but for such a short flight that's not such a problem. Seat pitch is a bit tight."

Pro: "Seat space was decent, food was good, tv had plenty of movies to choose from, casino games were fun although a bit unrealistic - turned $500 into 8 million over the course of the flight."
Contra: "Hard to find a comfortable position to sleep."

Contra: "Flight delay"

Pro: "Not much"
Contra: "Delays,"

Pro: "Foreign films, current films, great for a movie buff."
Contra: "Cramped seating, but that's par for the airlines these days."

Pro: "The personnel is good and attentive."
Contra: "The seat was caving in and sliding forward as a result I couldn't sleep all through the night and had a bad back ache !!!"

Pro: "good entertainment choices"
Contra: "my pre-arranged seat was changed without notice."

Pro: "Generous service, excellent vegetarian meals (my special order), excellent telephone help prior to flight."
Contra: "Delayed boarding time with no information or updates provided, touch screen didn't work, bathrooms dirty toward end if flight."

Contra: "Flight could not taken off in 7 hours delay"

Contra: "flight was delayed 4 hours"

Pro: "Quick flight"
Contra: "Quicker access to gate"

Pro: "Plane was clean"
Contra: "Entertainment system locked up and did not work. I summoned crew but they never responded 3 times"

Pro: "Amazing crew, dedicated to serve in a perfect way."

Pro: "The service, food and seating were beyond my expectations."

Pro: "Crew has improved significantly over the last few years, actually pleasant compared to the horrible attitudes they had years ago. Seat was OK, good leg room on the 798-9."

Pro: "the crew was very good, the seat could be a bit bigger in economy class"

Pro: "Entertainment"
Contra: "Very poor English for rhe crew. Not all of us speak Polish. Unpleasant crew, like they are doing you a favor."

Pro: "Easy and fast to board and quick response with carry on luggage"
Contra: "The website check in doesn’t work quite well. You have to try a couple of times so it works"

Pro: "Crew is very professional. Good water and nice little snack."

Pro: "Everything was OK exept few things"
Contra: "When plane from Vilnius to Warsaw landed, passengers had to wait for 20 min. inside a plane for a bus. When bus arrived I had only 20 min. remaining till my connecting flight to Toronto.I managed to run to the right gate in time. But when I asked LOT employees to insure that my luggage is on a plane to Toronto too, I received arrogant answer that I have nothing to worry about... In Toronto I found out that there was no my luggage on the plane..."

Pro: "They asisted me with blanket to cover with"

Contra: "We had for different flights with LOT airlines and all of them were delayed. No updates were given at the gate and some announcements were only in Polish. Landing in Warsaw we had to circle around for a while because the airport was closed due to air parade."

Pro: "The end"
Contra: "I paid for an exit row and got a regular seat without refund. I will have to fight for that apparently. The plane was very old, dirty, in bad repair. The seat did not decline, the screen of the monitor was cracked, the bathrooms were disaster zones, there was literary nothing on the entertainment program. The passengers were nice though!"

Pro: "All in all, the seats had more legroom than I expected for economy. Much more than American airlines (AA, United, Delta). Love the direct flight as it saves so much time."
Contra: "This was the 4th flight I have taken between LAX and Warsaw...but was the first time that there were no beer nor wine available in between meal services. On a 12-13 hour flight, this was a definite disappointment compared to my other experiences on LOT. The other concern was there were only two meals, and no snack service on a very long flight. This again stood out in contrast to the previous flights I have taken on LOT."

Contra: "a worst ever trip"

Pro: "Nothing"
Contra: "At check in the website did not allow me to purchase checked baggage. I arrived at the airport and paid 80 Euros to check in my 12kilo bag. I bought I would be proactive and pay for the baggage for my return(only 20 euros). I received only a receipt for the 20 euros, but paid 63,250 drams. Something is shady and I feel duped. The flight was over an hour late with no explanation. There was a plane at the gate when we landed, which added to the tardiness of arrival. They were so non Chalant about so many people missing their connecting flights. It was like they already knew they were going to put us on Lufthansa 2 hours later... polish airlines Is awful- the airport personnel even worse. No one respects standing in line. Airport officials kept cutting into the security lines which literally cost me the 5 minutes that I could have made the flight. I am very diasspointed and kayak should not advertise this airline."

Pro: "They had a good selection of movies."
Contra: "Food was terrible. If you’re flying to America, serve American style meals. I missed my connecting flight because we were delayed by 45 minutes but Polish Airlines didn’t provide a hotel voucher so I had to pay for a hotel out of pocket. Rude flight attendants and overall, very uncomfortable experience. I will pay the difference and fly SWISS next time."

Pro: "Speed of fly"
Contra: "a hard seat"

Pro: "Crew was great."
Contra: "No on-board entertainment."

Contra: "2 hours late !!!"

Pro: "The flight was on time and the crew was great"
Contra: "All of my bags got left behind. We landed over 18h ago and there is still no information about them"

Pro: "Flight on time, comfortable, accommodating service, good food."

Pro: "No water was served between the first and last meal. Some people were dehydrated and had developed a headache. One person have been calling the flight attendant five times and no one responded. Very sad."

Pro: "I flew the dreamliner."
Contra: "Very small legspace. Indifferent, careless crew. No vegetarian or any other food options. I tried to arrange it before the flight. Didn't work. On board they didn't even try to accommodate the needs. E.g. give extra salad...."

Pro: "Quick, efficient check-in and boarding, friendly staff, clean airplane."
Contra: "(there was nothing I disliked... a good experience overall)"

Contra: "Terrible never recommend to anyone"

Contra: "There was a delay on their first flight and then the same LOT company does not wait for our connection. After that we are send for one night at a crappy 1 star hotel in Warshaw."

Contra: "Very bad boarding experience... We were not issued boarding passed for all legs of the journey at the beginning. At the last leg, we were provided separate seats. Boarding staff extremely rude and unfriendly. Not one person (apart from the in-flight personnel) wore a smile."

Pro: "There was not much to be liked"
Contra: "Flight was cancelled, rebooked next day, economy instead of business, booked on different airline, poor communication,"

Pro: "I liked that I was given an opportunity to change my flight to business class before leaving Poland but opted out in favor of economy that would get me home sooner."
Contra: "What I was transferred to was Lufthansa and their flight was late at arriving and taking off. This transfer changed my destination to Frankfurt. I was stuck in Frankfurt with no compensation. Only a changed flight for the next day and a dinky hotel room. Lufthansa was very disorganized and wildly incompetent."

Pro: "Movie selection was decent as well as the service - the crew was more or less nice and professional with me."
Contra: "The fact that we took off 1 hour late and no apologies have been given. No drink service ha been provided while everyone was just sitting there and waiting for takeoff. Normally the plane would catch up the 1 hr delay but not this time. We arrived 1 hour late."

Contra: "the flight was 2 hours delay and messed up all the arrangements we have to be picked up also the whole plans needed to be changed and inconvenient for the person supposed to pick us up from airport"

Contra: "Please note that Economy class requires separate luggage fee (70 EUR in airport) even if customer service confirmed by phone that your class includes it."

Contra: "I had to pay 70 Euros for luggage one way, while there was no information that my ticket does not include luggage. Actually, economic tickets (as mine) should have allowed for trips in Europe a checked in luggage according to the company website. I do not find any information regarding how I can pay for my luggage in advance, and not at the airport."

Pro: "I like everything food and the chaires very comfortable thanks"
Contra: "Nothing to complain Everithing is excellent easy flight Thankyou"

Pro: "New dream liner from Boeing."
Contra: "Food."

Pro: "Was ok"
Contra: "Lost my luggage"

Pro: "The whole crew"

Pro: "Also like this crew. Great job of hiring good people."
Contra: "This team has it together."

Pro: "Pleasant personal, great service!"

Pro: "Price was low"
Contra: "Tiny seats, noisy plane, impossible to rest"

Contra: "Saw some sort of a bug crawling around...perhaps try and have a deep clean of airplane sometimes :)"

Pro: "The flight left from Toronto late. I missed my flight in Warsaw. Had to stay there for a day. Was late for a meeting."
Contra: "The flight was delayed. I came to Minsk 1 day late."

Pro: "The way Swissport arrange a new flight to Chicago"

Contra: "They cancel my flight on the way back to NY and we was delay on the way to kiev it wasn't any weather issue or anything was clear day and when you try to talk to them they giving attitude and talking nasty and the hotel that we got was like an homeless shelter"

Contra: "The seat was very uncomfortable. The seats on our connecting flight (smaller Embraer plane) were just more comfortable and roomy. My knees were banging into the seat in front of me."

Pro: "airlines could have mentioned that the second leg would require going thru security again and would take a very long time and that I should do this immediately after disembarking even though a gate had not yet been assigned. As A consequence of an intensive interview process before boarding the international leg of the trip (initially only two reps processing everyone on the plane for a few minutes each) the plane left the gate late. It also lost another 15 -20 minutes in flight making it 30 minutes late and I missed my connection in Miami necessitating me to spend a night in a motel and finish my flight the next day."
Contra: "Had the crew enabled me to be first off the plane I would have made the connection but I lost an additional 20-25 minutes being seated in the rear of the plane"

Contra: "Switched planes both ways, changed my paid for seating. No notifications. Excess luggage charges. Would never recommend this airline."

Pro: "Food was ok. Check in was ok in Portugal. The plane was good (entertainment and seat comfort)."
Contra: "flight crew can be more friendly in my opinion."

Pro: "O"

Contra: "Our tickets were economy class Y for all of our flights, and we each checked a bag free on the outbound trip. But, returning we had to pay 170 euros for our 2 checked (1 each) bags. TAP (Air Portugal) in Toulouse said our outbound flights were "Basic" fares while our return flights were "Discounted" fares. Discounted fares do not include checked bags while Basic fares include 1 free checked bag. We paid $3,106.36 for the round trip for both of us, which hardly seems like a discounted fare, before paying an additional 170 euros on the return flight. I will be looking into filing a Class Action suit trying to recover all overcharges on behalf of all passengers."

Pro: "Excelent fly! No deley! Excelent crew! Good food!"

Pro: "The planes were fantastic, wish all other airlines provided the same amenities. There was ample leg room (even in the economy peasant class), there were innovative changes in the pullout tray, beverage holder, convenience of charging devices, a mirror, specific pockets for books/glass cases/snacks. And a very comfortable headrest which made snoozing easier."
Contra: "Contacting TAP Customer Service was a nightmare. It took forever before anyone answered the phone &, when they did, it was VERY difficult to understand their English. Forget reaching ANYONE after 9 pm; ditto for trying to do anything online, e.g., checking in, picking seats, modifying reservations, etc. If you are forced to do anything at night, prepare yourself for total frustration."

Contra: "No cnn or fox news in English"

Pro: "Nice staff"
Contra: "If you are seating at the end of the plane they never have the 2 choice of meal and you are force to eat whatever is left, it happens more than once, seem to be the practice and is not fair to the costumer"

Pro: "We had comfort seats and I liked that because of the space you have, 2 simple meals and they served water in between the meals I will fly TAP again"
Contra: "Entertainment is okay, poor sound, and the quality of the screen was so so,"

Contra: "Food is horrible and the airplane la are very old."

Contra: "Inbound flight - flight got canceled from Budapest - after calling the airline and waiting in the line the 2 first lady I was talking to put me on hold and never got back to me, the 3rd lady had no idea why the flight got canceled except it was for emergency. She said next flight would be 2 days later - after calling the insurance I booked for the flight, they didn't want to reimburse for the interruption because the airline could not explain why it got canceled and i should prove that the flight was canceled - after being 6h on the phone with airline and insurance and waiting line had to hang of without solution. I had to purchase a new ticket from another airline to be able to fly on the same day back to Miami. - after arriving at the airport next morning for the other flight it turns out that Tap Portugal booked me to British Airways but they have not send me a notification email about it, so if I do not ask at the counter for Tap Portugal for the paperwork for the insurance I would never find out that i got a new flight and i would have miss it and the insurance would have never pay for it. With the new ticket i had to purchase, my travel with Tap Portugal cost me on the end around $3000, and I do not have that much money for a ticket at all, now I have a financial trouble. Thanks, never again."

Pro: "Food was good."
Contra: "Flight was delayed"

Pro: "2 meals, headphones, blanket and pillow all included. Flight was good - but being hit with surprise bag fees was not appreciated. (Was not notified at the time of booking)"
Contra: "Was charged $92 USD per checked bag at airport. Very displeased."

Pro: "Excellent Service - pleasant flight - comfortable seats"
Contra: "Poor entertainment system"

Contra: "The worst airline"

Pro: "Food"
Contra: "Uncomfortable seats, too stiff."

Pro: "Very smooth"

Pro: "The food was good. I have Celiac Disease and they accommodated my gluten free necessities with GF bread!! Wow."
Contra: "The entertainment for an international flight (9 hours) was horrendous. The tiny TVs were actually fuzzy and it is set up so that you cannot actually choose your movie. It is like watching TV where you may tune in to a movie 20 minutes into it playing instead of starting whatever movie you want from the beginning. To make matters worse, there was no plug-in in case you wanted to watch entertainment of your own on phone/iPad."

Pro: "Food"
Contra: "Late flight connection"

Contra: "Flight was delighted and service staff was slow"

Contra: "When I booked the ticker online I was informed that I can take up to 23kg luggage, but when I checked in, I had to pay over $120 per person for luggage...I was very disappointed with th ideas treatment"

Contra: "The Lisbon airport is very difficult to navigate; signage is poor, and there are not enough staff on the ground. The waiting lines for TAP check-in are outrageous. TAP policy states they allow choosing a seat starting 36 hours of departure, but the poorly designed website let me book seats, and then asked me to pay; at the airport they also told me I had to pay on check-in to choose a seat. Worst of all, at the gate, the waiting area forces all passengers to wait while standing in a big herd - an hour - while police spot check random passenger carry-ons and perform body checks."

Pro: "Best flight I have ever taken. Hands down"

Pro: "The fact that children were served first."
Contra: "N/A"

Pro: "Crew waa super attentive & friendly"
Contra: "Entertainment was lacking Movies were on only certain times You were not able to pause or stop Audio was bad"

Contra: "the entertainment system was outdated and did not work. For such a long flight this in not acceptable"

Pro: "El personal amable."
Contra: "La calidad del entretenimiento, pésimo. Calidad de sonido y video. Los asientos no tiene para cargar los aparatos. Adicionalmente, no llego un paquete que embarcamos en Madrid con conexión en Lisboa."

Contra: "Passenger attention not he best"

Pro: "Lucky, had a seat in the front row so had room for my knees. The crew, as always, fantastic. Polite, professional, sense of humor."

Pro: "Smooth landing"
Contra: "A few bumpy moments in the air!"

Pro: "Treat like a guest 2 great meals."
Contra: "Nothing"

Pro: "Both meals very nice. Crew members pleasant"
Contra: "Food served a bit late"

Pro: "The food was delicious"
Contra: "You can't watch a movie you want to. The channels are set, like tv, can't rewind or pause"

Pro: "Food was gross I couldn't even eat it. The soup came in a paste and the beef tasted expired, I saw a hair on my rice. Just awful, for the entire flight from Lisbon to Miami I didn't eat it was just disgusting. I've flown and never had such an awful experience with the food."
Contra: "Tasted bad, unsanitary. I found a hair and the food just looks like something I would give my dog."

Pro: "Not much"
Contra: "Very unorganized"

Pro: "So much more leg room than the first flight, was able to fully stretch out my legs when needed. Better entertainment with so many viewing options; was able to watch 4 movies."
Contra: "Turbulence was pretty bad, but I can't fault the airline for that. Food was typical plane food, but they did cancel the second meal due to turbulence. At the end of a 9 hour flight I was starving by the time we landed. Constant updates over the loud speaker by the pilot and stewardess got annoying; felt like every 20-30 minutes and saying the same thing, and saying it in 3 different laugages."

Pro: "The attention was great, cordial and polite, was right on time, the movies current and good, I enjoyed the food too.i will fly TAP again for sure."

Pro: "Only a ten minute delay but made up for it in the air and arrived on time."

Pro: "Servicio al cliente en el aeropuerto d Lisboa muy regular casi malo las señoritas d mal genio"

Pro: "Punctual, good crew"
Contra: "No free entertainment in an international flight, food no good for vegetarian meals"

Pro: "TAP is a pleasure to fly. Nice aircraft, dedicated freindly crew. Food was good, and plenty of it. Free wine! Great value."

Pro: "Always on time."

Contra: "It must have been the cheapest version of the Boeing 777. The seats were small and the entertainment system was terrible with limited selections. Food and beverage service was slow."

Pro: "Seats had more room than our other flights (think the plane might be a bit older.) Staff or board were efficient and friendly Food was better than on other flights."
Contra: "Asked for a wheelchair assist and it didn't show up. I went ahead, not realizing there would be a second security line after the first one and immigration. At that point, I had trouble walking. Staff their found a wheelchair for me. This may be more airport operations in Lisbon - but I bet TAP has a lot to do with that. Seat control for video and movies didn't work."

Pro: "Lisbon airport is very well organized , and that helps a lot when doing a fligth connection . Lines at passport control were long but they move fast . There was staff people helping travelers whose flights were already boarding . On the plane lunch was delicious . I had bacallao, frango escabeche and white wine . Crew was very polite ."
Contra: "Lisbon wifi is very slow and login process not very friendly ."

Pro: "Excellent experience"
Contra: "Nothing"

Pro: "Food,crew"
Contra: "Comfort,smal place,190 cm, 100kg"

Pro: "Great staff, MUCH better food than U.S airlines"
Contra: "Only negative was audio on plane...static made it difficult to hear movies... Both my husband and I experienced it so may be the system."

Pro: "The service was extremely good. The stewardesses were friendly and accommodating. The entertainment was up to date and the food and drinks were delicious. The airplanes were modern and clean."
Contra: "The check in line rom Rome to Lisbon was too long."