Better entertainment options and faster boarding.
Hi. You canceled my trip and now you are asking me for review? Check my trip record and you will have my review. Call your customer service and you will have the answer. This was the worst experience in my life. Sorry for you.
Contra: "Flight delayed due to technical issues, boarding crew said there was a hole in the plane and that it might be canceled. After a long delay we finally tookoff. Plane was very cramped and very little room for the legs. Food and entertainment were average and fine."
Pro: "Thank you for waiting for us. We were delayed. I appreciate not missing our flight."
Pro: "The food was amazing"
Contra: "Same reason as above."
Pro: "I like the service, the crew and the overall experience of flying Swiss."
Contra: "I fly this route around 6 times a year and the planes get older and older. wish they would update the aircrafts on this route at some point"
Contra: "Swiss Air allowed us to book a flight with 45 minutes to connect. First flight came in a few mixtures late, but then we had to wait our long turn to deplane, get on bus and wait for it to fill up with all slower passengers, drive to terminal, make it through passport control, take train to other terminal, and run 20 gates down where they were looking for us. We made it with 1 minute to spare from takeoff. They knew our bags were connecting and they made it. If they could've expedited our passage with a club car it would have been excellent."
Pro: "Swiss air Business is an excellent choice. I will fly this Airline again. It was extremely comfortable, service was excellent, and the flight crew made up our lost time in the air. We had a tight connection and they waited for us."
Pro: "Best trip ever, flight crew fantastic. Great hospitality from the crew, pleasant and very personable. Will definitely fly Swiss Air again."
Pro: "Crew was polite"
Contra: "Outdated aircraft. Too little seat space. Mediocre food. Mediocre entertainment. No device chargers.terrible policy of requiring passangers to buy seat reservations--beyond annoying."
Contra: "Delayed, bad entertainment system, lost our luggage"
Pro: "I treated myself to Swiss Business (for a second time) for this trip and it was terrific. From the comfortable seats, the fabulous dinner, the outstanding Swiss staff from the baggage check to the wonderful flight attendants, the flight to Zürich and the return trip to Boston was amazing! I cannot say enough good things about Swiss. I would love to be able to fly Swiss Business again when I travel to Zürich in September 2019."
Contra: "Too hot on plane, despite several requests to turn up air conditioning. Would be nice if pilot gave a few more updates as to why we sat on the tamac so long."
Contra: "We didn't even make this flight."
Pro: "Mobile check in worked well. Onboard service is very good, with decent food and complimentary beverages including beer and wine. Seats are relatively comfortable. Extensive selection of TV and movie entertainment."
Contra: "Boarding was a bit helter skelter. It’s a rather annoying that selecting seats is only available for an extra fee. The A340s used on this route are getting a little on the old side, and the once state of the art in seat entertainment system has a tendency to crash frequently and require lengthy reboots."
Pro: "Crew was nice."
Contra: "TV's did not work. Food was lousy."
Pro: "Friendly crew. Food was good. Good take off and landing."
Contra: "Seats. They were extremely too small and tight. Made very hard to move or try to sleep during the long flight. I think they definitely need to be wider. Hard to sit side by side with others. Had to keep my arms in front of me or I would be pushing the other person. I know all airlines are pretty much the same...but it shouldn’t be."
Pro: "On Board Service"
Pro: "Not very much to like. No effort to enhance customer service, accommodate customer needs. I fly a lot of regional and international airlines, was truly underwhelmed."
Contra: "I landed at Zurich airport at 6am with an 11 hour wait and tried to get onto an earlier us bound flight. The ground crew were awful and rude!. The dint make any effort to smile, look at me in the face or ask how I was doing!. Instead she took one look at my ticket and said “ sorry you bought through an agent, I can’t help you”. When I tried to ask if in future it is advisable to book through Swiss airlines directly, the customer service agent looked at me and said “ that’s your problem”- then she turned to her friend and kept talking! Honestly! . The airport terminal E is grey, drab and boring. No TV and only 2 hour of WiFi. I was told I had to pay to use one of their lounges just to get a recliner chair to lay my head for 11 hours. I felt like I was in a holding cell- and the flight was delayed by an hour, had a gate change that they dint tell us till less than 1hour- boy was I glad to leave Zurich!. If that is Swiss hospitality, they have a long way to go. Save your money and use another airline. You will be much happier- trust me."
Pro: "The most difficult problem I have to deal with in airline transportation occurs when the fellow traveler in the seat in front of me decides to drop their seat back into my lap. The seats are so close together that when the seat in front of you is all the way back the following happens: 1. You can no longer view the monitor on the seat back. 2. You cannot eat or write from your tray top. 3. You have great difficulty getting out of your seat. 4. You have great difficulty keeping from severely injuring the occupant of that seat. The way to deal with this is to get out of your seat. Stand in front of the offending passenger and as politely as you can as him or her to refrain from dropping the seat back so far. But the airline should not put you in this situation."
Pro: "Unlike some airlines the cabin crew is professional in appearance and behavior- courteous and pleasant. My husband and I enjoy the fact that ski equipment is taken without additional charge. The direct flight to Zurich is very convenient."
Contra: "Having to pay for seat selection"
Pro: "I was late ( I had to drive 230 Km ) and I managed to call in advance the company that was doing the check-in on behalf of SWISS - I asked them the Check-in time closing time and by almost flying ( speeding like crazy ) I arrived before that moment."
Contra: "I did not check the terms and conditions of the ticket. I am a Star Alliance Gold member and I was expecting SWISS to have a similar booking system like the others I fly with. I found out that the ticket fare did not contain checked luggage ( so I had to pay a hefty fee for it ) and also my 20" wheeled case that was ok in all the other flights I took it with me, this time was oversized and overweight . My wife took out the 2 laptops so it became within weight limits but still oversized - My wife paid for the fee ( I wasn't there at the time and she is not a such experienced flyier as I am ) . When I found out about the fee, I checked their rules and I found out that the hand luggage is allowed to be 22" . I saw in the airplane a lot of people with cases having the same size as mine, that went as checked luggage at a cost fo around 40 . I want to see how can I get my money back . . ."
Contra: "space at my feet!"
Pro: "Staff, and service were good."
Contra: "We had to Run from our arrival gate to our departure gate, and take a train, and go through immigration and then a second documents check. It looked to me like Swiss Air knew we were running close as the flight rarely (if ever) leaves on time. It was stressful for us and for the 30+ others who were still in line in immigration when the flight time passed. It turned out to not be a problem but the published times are unrealistic. Seats were tight and comfort in cattle class is NON Existent sleep on an 8 hour flight was not even possible."
Pro: "EVERYTHING WAS AWESOME BEFORE THE PLANE EVEN TOOK OFF!! My flights somehow got real messed up and everything down to my luggage had to be input manually. I wasn't sure if it was going to make it with me to the final destination. But it did! The head rest blew me away just as i sat. I love to know I can fall asleep and not have neck problems. And everything from the movies to the service to the food was great! My first international yet BEST experience in economy class was all worth it!"
Pro: "Service was great, friendly and courteous crew, smooth take off and touch down, meal was the best I've had traveling. Very long tiring flight, good hospitality is always appreciated."
Contra: "There was a short delay on take off but we arrived on time. The only problem that I encountered half way into a long tiring flight, I lost the volume on the entertainment system. The stewardess tried to reset it but it didn't work. I was asked to change seats but it was too much of a hassle. Was a bit disappointed. Not there fault."
Contra: "The space for each seat was much too small, especially for the long uncomfortable flight. Seats also uncomfortable to sit on."
Pro: "They are the best airline flying to Boston."
Pro: "Friendly service. Efficient. More leg room than most other airlines. Decent entertainment. Decent food."
Contra: "No complaints"
Pro: "We were very impressed by our flight with Swiss. The staff speaks impeccable English, there is much more leg room than on flights with American companies, and it is so pleasant to get pillows, blankets, headphones, drinks (including wine), snacks and 2 meals on our international flight and not feel nickle and dimed the way we do now on domestic flights."
Contra: "Because there was no way for us to check in early or online and they did not send us an email directing us to do so, they put us on standby even though the flights were paid for months before. We couldn't sit together--they wouldn't even try, they let the computer do it randomly as we boarded. They put my son through ridiculous strip search security measures, and when my passport fell into to the steel bullet of a garbage can, they didn't help and my son and I figure out how to go through it to get my passport. They could not have been more unhelpful. Plus the food was terrible, and delays both in taking off and getting to the gate. I will NEVER fly Swiss Air again."
Contra: "Provided headphones are horrible and headphone jack only puts out mono when used with a regular set of headphones."
Pro: "Food, entertainment, on time, excellent flight"
Contra: "Cramped, the touch screen was not very responsive, the snack at midnight would be better if it were breakfast food-"
Pro: "The chocolate"
Contra: "The entertainment system in the main part of the plane was not working luckily I had a good book otherwise I would have been very upset."
Pro: "Flight attendants"
Contra: "No space, bad video screens (especially important for a long flight with a 3 year old) with terrible image and sound quality, even with my good headphones."
Pro: "Attentive crew offwring water frequentlyflight"
Contra: "Flifght was far from full and I am small.so the very tight seat configuration was not a problem."
Pro: "Food was good. Service was attentive."
Contra: "The seats reclined a little too far, or the screens didn't tilt enough. End result being when the passenger in front reclines, it's hard to view the screen at a comfortable angle. This wasn't a huge problem for me, but a taller passenger would be rendered unable to watch anything on the in-seat entertaniment system if the person in front of them was reclined."
Pro: "Very comfortable seats for coach, good service."
Contra: "Bag is missing and no one at bagga area to help! Have waited almost an hour!!!!"
Pro: "Decent food, for airline food. I didn't starve for the 8 hours, and the included beer/wine/spirits helps a lot. Entertainment system was enough to help pass the time. This flight had USB chargers...had I known, I would have loaded up my mobile with watchable entertainment."
Contra: "It's still a cattle car for coach travel. Boarding was hectic. Called all passengers at once, which resulted in a crowd pushing to get through the two checkpoints all at once."
Pro: "Flight was safe and crew was professional"
Contra: "Seats were horrible for a transcontinental flight. I was squirming before the first hour of an 8 hour flight. Touchscreen of entertainment system was frustrating. Sometimes it responded other times not. Lunch tasted good but the snack, a calzone, was pretty bad."
Contra: "Would have been 5 stars overall if not for two hours of a child kicking me seat and occasionally poking my arm."
Pro: "Upgraded to business class. Very professional and attentive crew."
Contra: "At the check-in gate there was pandemonium. It was not clear how to proceed. The lines were long and disorderly. Since I had passed through passport control, I didn't think I would need to go through again just before boarding. I was in line, ready to have my boarding pass scanned when I was told I needed to have my passport checked! I had to step out of line, go back and get my passport checked, then go back in line to board! I could not get an assigned seat until I got to Zurich. I needed an aisle seat (I had a bladder infection and would need to use the toilet often). It was left up to me to negotiate with my neighbor to switch seats--- the crew would not help at all. I was cramped in my seat. The man in front of me put his chair too far back; I was difficult to work on my laptop with so little room between me and the table. The snack was horrible---uncooked, tasteless calzone and ice cream."
Pro: "The staff was friendly and accommodating. I LOVE that we were given ice cream and chocolate - only wish I'd been given more chocolate. They came by with drinks often and made sure that we were well hydrated."
Contra: "The boarding process took a long time. I had to go through customs, then at the gate they checked my passport again and the line was VERY long. The process just did not seem to be managed very well. There were issues with the tv monitors; however, the crew handled it very well. I wish we had been given an option with the calzones - I don't like red peppers or tomatoes, and was not offered another option."
Pro: "Loved the food and wine. Very comfortable flight and the staff was wonderful"
Contra: "The food was terrible, boarding was chaotic, only ten movies to choose from."
Pro: "The service and food are always fantastic. The staff really goes out of their way to make you feel welcomed and comfortable. The ticket price was fantastic too!"
Pro: "The food was good and the service was mostly good."
Contra: "Our cabin was very warm and seats were uncomfortable."
Pro: "The cabin crews on Turkish work very hard. The food is well prepared ,"
Contra: "The airline lost my luggage. I have to wait two days for it's return."
Pro: "Comfortable seat Good selection of movies"
Contra: "The plane had no room to stretch inside. The space was very confined and cramped. Not good when your traveling for 10hrs in the air. I also didn't like the food or the portions. Bad selection of music."
Contra: "Dismal customer service"
Pro: "One sign had row 27> The other sign had 28 >"
Contra: "Mass confusion resulting in slow boarding."
Contra: "Always 1.5 hour late. The airport management does not care about international flight delays!!!"
Pro: "All around quality Airline..."
Contra: "Redundant security checks, even at the gate area!"
Pro: "For once, on time departure. Quick boarding. Courteous service."
Contra: "Cabin a little too cold for passengers around me."
Pro: "Friendly checking in staff"
Contra: "Short leg-room, squeezed chairs, Some movies had unclear voice projection. E.g. The birth of the dragon. Food: less than enough choice on non-cheese food-type; Hot water requests took “forever” to be responded to."
Pro: "excellent crew work"
Contra: "Priority boarding was messed-up - no queue discipline was even attempted by the gate staff. The business class seats were uncomfortable and not comfortable to sleep in. The footrest was not long enough and the feet were dangling in the air. The blanket and bedding was provided almost 3 hours after take-off Worst of all was baggage handling. Our luggage was severely damaged. The handle to the suitcases was torn off. In addition the bags and the contents were wet when we received them in Boston. IT had been raining in Istanbul and it seems the bags were left out in the open. I've been trying to get Turkish to repair the torn-off handles but I'm constantly hitting a wall. I have filed a claim but the support staff sends extremely brief denials with no explanation."
Pro: "Excellent food Friendly staff who are willing to help"
Pro: "Everything was great but I particularly liked the meals. Many fine movies. However, The movie viewer on my wife's seat did not work."
Contra: "Flying from Barcelona to get a flight to Boston from Istanbul was a mistake on our part. We saved money but were awake for more than 34 hours"
Pro: "The great work of crew members taking care of passegers."
Pro: "It seemed like an old model airplain, didn't get enough space. It was so tight."
Contra: "Seats were terrible!"
Contra: "Terrible customer service"
Pro: "The actually flight was great- food and crew were very good and professional."
Contra: "Turkish airlines in Istanbul this last trip was the most disorganized and rudest I've yet to experience. They were incredibly disorganized and unhelpful. It was 5am with hoards of people waiting just to go through a tiny security because they closed the entrance for international transfers. No lines and direction whatsoever. It took two hours just to go through simple sercurity. My flight gate, number, and info to Boston was not even posted on the departure screen so I almost missed my flight- I had to go multiple times across the airport to find anyone to ask. The employees were rude and unhelpful. They did not assist or direct anyone or any of the chaos and they were slow and lacked any understanding to people whose flight was ten minutes till take off. Really unimpressed and highly considering avoiding taking them again to the Middle East in the future."
Pro: "Great seating & service"
Contra: "Non stop talking people behind me!!!!"
Pro: "I like the food which were served, I like everything overal"
Pro: "Entertainment selection was ok."
Contra: "Seats some of the smallest. Staff inattentive. Pressed the attendant button 4 times. Every time ignored. Food provided was not what was on the menu provided. Boarding was a disaster. Over an hour in a terminal with lacking a/c. I want to say it was worth the price, but no. Was the worse flight I have ever been on."
Pro: "I liked the idea of offering a tour of Istanbul during long connections that Turkish airlines offer. The tour that I went on was a 2.5 hour bus ride with sightseeing from the window mostly - still it was very nice. The people organizing passengers in groups for the tour in the airport however were not so nice. When I said "I have a question", the guy literally ROLLED HIS EYES at me."
Contra: "The crew was somewhat rude and unwelcoming, both in the plane and on the ground. The seat is not comfortable in comparison with other transatlantic flights - somehow the crew and the seats were so much better on my connecting TK flight within Europe."
Pro: "Excellent service, entertainment, the food and drink options were good and a 10 hour flight was made as comfortable as can be."
Contra: "Worst flight I have ever been in. Horrible leg space. It was so uncomfortable."
Pro: "The tv because I got to watch a couple of movies"
Contra: "The crew did not know what they were doing. My grandmother needed a wheel chair and the lady who took her did not allow any of us to stay with her , mind you my grandmother can't speak English. The lady also told us that she didn't need the passport or her boarding pass ??? Because of that my grandmother almost got lost , we had to wait for her for an eternity. She got very scared and very upset for what you guys did . She is an old lady and it was one of her worst experiences of her life"
Pro: "I liked the movie options and the fact that we were given blankets and pillows."
Contra: "I was told in Vienna that I would be allowed to carry my Kindle onto my flight from Istanbul to the USA. I was not able to and had to wait in a very long line both in Istanbul and in the US. I understand the change in regulations, but it is important that all employees of Turkish airlines are aware of the change. We also waited one hour on the runway in Istanbul. Additionally, there was a small section of the plane which received food roughly an hour later than the rest of the plane. I was on this section, and was uncomfortably hungry by the time I received food."
Contra: "leaving late"
Pro: "We liked how easy it was for English speakers - English announcements, English-speaking attendants, good signage at airports."
Contra: "Our luggage did not transfer in Istanbul (1 hour layover) and didn't arrive in Warsaw for nearly 48 hours (actually 45 hours)."
Contra: "cramped seats, service by crew members, overall quality of food"
Pro: "The food was amazing."
Pro: "the crew"
Contra: "the draft from the air conditioner"
Pro: "First class treatment in economy class: high quality inter-personal contacts, socks and eye cover, great drink choices and good food."
Contra: "Late arrival in Boston, probably due to time change confusion in Istanbul."
Pro: "See above. The food was excellent"
Contra: "Our seats did not recline"
Pro: "Liked the food and service"
Pro: "Wonderful food and service and movies."
Pro: "It was a smooth flight. The meals were relatively tasty, and the in-flight entertainment was fun."
Contra: "Having been impressed on recent overseas flight using Turkish Airlines, I thought the standards they had previously practiced would have been implemented. Unfortunately, there were several customer service disappointments, from forgetting to include dessert with my and my daughter's meals to being made to wait nearly an hour for the interactive screen to be reset. And not a sincere apology or effort to resolve the problem."
Contra: "Turkish Airlines Lift off. Finally after the hours of waiting, standing, passport controlling we are on board. Blessed air conditioning freezes the cheery rainbow seats Tossed back with painful whiplash the nineties surround us again. Enter to find the changing table Dirty diapers and wipes for tiny asses Moan, itch, pick, cry, kick, kick, scream Mommy Mommy Mommy Mommy Mommy Decadent. Familial entitlement on a budget. Sit down to stares. Without doing anything So begins the ogling Not for beauty or glasses But because of his right to look in any direction he pleases. The drink cart comes by Soft drinks only Stuttered English behind Only a sweet belch of coca cola Released, bubbling an unfettered expression shared across all languages. (but do they share my disgust?) Oh to fly, to find a cab to drive in the big city."
Contra: "Staff was a bit rude"
Pro: "The food and the boarding was fast."
Contra: "Everything was great."
Pro: "It was nice to receive a meal on such a short flight."
Pro: "The entertainment choices were quite good. Flights arrived more or less on time."
Contra: "Our departure flight (BOS-IST) was changed 6 weeks after our booking, so our 2.5-hour layover became 10 hours. This happened before in my past experience with Turkish Airlines. There were many babies and small kids, so the noise level was high. Not ideal if you want to get some sleep on the flight."
Contra: "YOU destroy the traveler Luggage at this trip and there is some items missing . Thank you"
Pro: "I am not a picky person to me every thing was great taking into consideration that you cant satisfy every one."
Contra: "Not every one can follow the speed of the way you announce things, remember your flight take people from different continents in the world Also not having some where to sit while waiting for the information of which gate to go it is very challenging. The AC was almost killing the older people not me but the older lady sat next to me complained all the time but it didn't work. I know it is the challenge difficult to solve however you can give them some advise. Find a private space to talk with sick people because some people might not be comfortable to talk in front of every one."
Pro: "Nice service! The crew was nice and food"
Contra: "I loved everything"
Pro: "Very accommodating staff."
Contra: "Temperature was up and down. Seats were small."
Pro: "On time departure and arrival, staff want out of their way to make the flight enjoyable. The stay at Istanbul airport was a nice experience."
Contra: "I understand that an airline can’t control the weather, but they can be prepared for it. We arrived hours late and found chaos. Conflicting information from staff. Lines lasting HOURS, verging on mob behavior, some passengers shouting and crying. One very good agent got us into civilized lines, but it was still awful. Later that night, we found our second flight HAD taken off, despite every single airline and airport staffer insisting that all flights were cancelled. We could have been home for New Year’s Eve instead of stuck in an airport. The next day, we still got mixed signals about how to check in. Then we found we had been given seats rows apart, despite being one booking. To be honest, we haven’t even taken this flight yet. Our rebooked flight on the following day is hours late and we’re waiting for it now. But I already know enough to post that I will never fly Turkish Airlines again."
Denied boarding at the document check line. In line with all the other passengers but were the only ones denies boarding. We’re told the gate had closed.
Pro: "The crew was great."
Contra: "Better seats,better food."
Contra: "Great food, comfortable seats, enjoyed the whole 11 hour flight."
Pro: "There were so many refreshments and meals for just a 6.5 hour flight. The movie selection was great."
Contra: "Some of the attendants could have been friendlier, but overall they were very available and helpful."
Pro: "The flight on time. Good crew. Good service."
Contra: "My only suggestion would be to include instructions on how to control the entertainment center and find things such as the headphones in the armrest."
Pro: "Movie selection, drink selection, crew was awesome."
Contra: "Seats are not the most comfortable."
Contra: "terrible experience - hidden fees for 1st checked baggage travelocity messed up on their site when the ticket was purchased when in fact the person that travels needs to pay to check in the luggage"
Pro: "All good - Lufthansa even handled an unexpected air traffic delay well, meaning my connection still worked. Great price too - booked at short notice and Lufthansa business was half the price of BA. Far better device too."
Contra: "No negatives."
Pro: "Staff tried hard to serve food"
Contra: "Very stinky person sitting in front of me and because there is no air jets to regulate had to breath 9 hours of stinky armpits Stayed 20 min on the plane or more waiting until gate would open."
Pro: "Overall good, except one of the crew members"
Contra: "Crew very rude, one of them. I fly LH quite often, usually nice but this one was exception. Wanted to memorize the name, but forgot :)"
Pro: "Excellent overall. Much communication from the cockpit to explain weather delay etc. two meals transAtlantic. Genuinely friendly crew. Wine with economy meals a pleasant surprise, Electronic check-n and Gaye change alerts very smooth Lufthansa will be my first choice next time I fly."
Pro: "I boarded despite being very late from connection"
Contra: "Very stressful to make the late connection. Lost bags due to short connection expected but not well enabled. No communication until I initiated call following day despite submitting lost baggage form. Seats are too close together - when reclined in front I could not use my laptop as not enough space to open my screen. Was able to move to a different seat to ok."
Pro: "Excellent crew.. very attentive to everyone’s needs. Great movie screens ..large seats .. clean plane .. overall great 8 hour flight"
Pro: "entertainment options were great"
Contra: "rushed from connecting flight and then had to go through passport security check point"
Pro: "Excellent crew"
Contra: "Seat padding is too thin, i could feel every movement from the passenger behind me, even cell phone vibration in the back seat pocket. My entertainment system was not working, but the attendant was quick to help."
Pro: "The crew was great. There was a nice amount of personal space. The movie and music selection was quite good. The food was decent for flight food."
Pro: "Lufthansa has it all together and knows how to fly. I recommend to everyone!"
Pro: "Good variety of on-board entertainment"
Contra: "We were in last row of our section of the plane and space was very cramped, especially for my 6'1" husband. It was not a very physically comfortable flight."
Pro: "Large screens for movies are excellent. Very easy to use."
Contra: "Other international carriers have better food, but it wasn't bad. Other carriers have business class cabin designs (Cathay Pacific for instance) which allow the window seat passenger to get out without disturbing the aisle passenger."
Pro: "Loved everything except upcharge for ski bag (no charge on Swiss air for this service) - 1st meal excellent.....2nd light snack (chicken sandwich) not really a home run (sorry.....) - overall excellent experience"
Contra: "Charged $200 for extra bag after a phone customer service representative confirmed it was only $100 at the airport"
Pro: "Food, service"
Contra: "Reassigned seat due to equipment change resulted in seating in row 51 vs. reserved row 20"
Pro: "The food and frequency of service and free checked bag were among my favorite parts of the flight. Overall the flight was fantastic. I loved the camera feature that allowed you to look at the outside of the plane. The crew was so friendly and courteous."
Contra: "The amount of entertainment available was not unappreciated, I enjoyed many of the documentaries although I wish there had been even more nature documentaries, as those are my favorite :) I did hope for a more updated selection of Hollywood movies."
Contra: "We were in the middle at the very back of the plane. It was quite bouncy for some time during the flight. The stewardess informed us that that was typical for seats at the back of the plane. It is not easy to choose your seats when you buy the ticket online, but I would prefer a calmer location. Also I was squeezed when the person in front of me leaned back in her seat. Service was excellent, however."
Pro: "For a direct flight between the N.E. and Frankfurt, it is one of the best."
Contra: "As with all flights, I wish there was more room. It is tough for a 6 ft 2 inch person. I can't imagine being taller or heavier than I am and what it must be like."
Contra: "A flight attendant from Bucharest to Frankfurt kept bumping her behind in my shoulder. Before this she was not helpful when I asked her where to put my bag. She shoukd not work with people if she does not like them. Otherwise, everything was great: food, space, movies."
Contra: "Poor customer service (I asked for a glass of water, they were almost annoyed and it took 20 minutes), delayed flight, missed luggage. Never again."
Pro: "Every thing was great except the seats were small"
Contra: "The seats are small"
Contra: "Although we had reserved (paid) seats as a family in an entire row, upon check in we were given different seats. We had to spend 20 minutes talking with different agents in order to get our original seats."
Pro: "The crew were excellent, seats were comfortable, and the entertainment system had enough options to pass the time."
Contra: "The food was less than desirable."
Pro: "Brand new Airbus 350 on the first transatlantic flight for Lufthansa was very nice"
Pro: "I ordered gluten free meals on both of my longer flights and the crew seemed to have difficulty distributing them to the appropriate seats. My flight from Boston-Munich was fine but on my return trip from Frankfurt-Boston, I didn't receive a gluten free meal and the passenger behind me was given my gluten free snack."
Pro: "Awesome crew and service! I would highly recommend flying with Lufthansa."
Contra: "My flight was cancelled due to the pilots' strike. I only learned about this when I attempted online check in. Lufthansa never attempted to notify me. Then when I called in to the Romania Service Center to rebook, the phones went down in the middle of the call. That is understandable given the extreme volume of calls they were handling. What is unacceptable, is that they made no attempt to contact me once the phones were up. I ended up calling the U.S. service center at 1am local time to rebook...only 3 hours before I needed to leave for the airport. It took an hour - which I paid for at direct dial international rates - to find a flight. I'm very grateful for the U.S. service rep who was kind and helpful. She was the one bright spot in this poorly handled situation."
Contra: "The special menus items do not cater to people who have peanut and tree nut allergies. i was only able to eat pretzels and drink coca cola."
Pro: "Clean aircraft and fast service."
Contra: "Economy area flight Frankfurt - Boston 26th October. Tall, well dressed, middle aged Italian gentleman beside me on aisle seat talking on his phone from boarding until we started to accelerate for takeoff. I had to ask him to shut his phone off twice. Staff not looking out for phone use. Then he was receiving text as we landed in Boston and never even bothered to put on his seat belt. Again staff did not notice. I travel a lot and normally air crew notice these things. Booked to carry skis via the Lufthansa US call center and was told there was a special offer and they were free for US bound flights. This was great news as I had assumed I had to pay. On bag check-in the associate told me they had booked them as golf clubs not skis. She also did not agree skis were free and spent 15 minutes reading the details of the contract and talking with an associate. She was polite but firm about it and I had to pay Euro100 to get them checked in."
Pro: "On time, helpful crew, clean"
Contra: "Not enough leg room"
Pro: "The food was terrible. Your seat space is exceptionally small. I am small but others of greater stature cannot really fit and then they encroach into my space. Makes for an uncomfortably long journey. Your attendants were most attentive."
Contra: "The food, food, food."
Pro: "Crew were excellent entertainment was great, everything moved swiftly"
Contra: "Food was not much and not that tasty"
Pro: "The entertainment was good for 8 hours of flight !"
Contra: "I would suggest free Wi-fi for everyone on board not only for business class! And to update the movie list each month! Any chance to have an contract with CNN or Fox News so the people can watch the news during the flight? Live TV?"
Pro: "same as above"
Contra: "same as above And landing was extremely hard.!"
Pro: "Tremendous selection of movie entertainment"
Contra: "Boarding process was a bit confusing"
Contra: "Patronizing crew."
Pro: "on time departure and arrival"
Contra: "boarding, after preferred members and those needing help, was all one. that's a lot of people. ended up being fine since there was plenty of time, but sometimes, people in the aisles slow the process down. might be better to put the people at the back of the flight on first."
Contra: "Long lines at security check before the gate. Our luggage was lost"
Contra: "Flight attendants served too many drinks (hard liquor) to the passenger sitting in front of me, and continued serving him even after he was visibly drunk. When preparing for landing, one attendant gave an annoyed answer when I asked him to remind the same passenger to set his seatback in vertical position."
Pro: "The cabin crew were well trained, hospitable and efficient. The young lady assigned to our section of the aircraft worked endlessly to address the needs of passengers, and remained extremely pleasant and often humorous, throughout the passage."
Contra: "The boarding process unnecessarily was long and hot. We stood in the jet ramp line for nearly 15 minutes before entering the aircraft. There was no ventilation and the air was tepid. The seats were smaller in Economy Class than on competitor carriers. The lavs were unattended to during the 7 hour flight and, consequently, were filthy during the last hour or two. The food was mediocre, at best, but at least the cocktails were not an upcharge. Enough alcohol can make just about any food palatable."
Pro: "Everything went fine."
Pro: "Very large selection of movies and TV shows"
Small seats , no entertainment, crowded flight
Pentru mine totul a funcționat bine… chiar foarte bine
Contra: "Food is looking not fresh and quality is cheep ...."
Pro: "The seat i got was great"
Contra: "There was a delay"
Contra: "Mi s-au pierdut bagajele !"
Pro: "Just in time take of and landing, staff friendliness"
Pro: "Nice crew"
Contra: "You give no room for passengers to sit comfortably. We are crammed in the airplane like sardines in a can. No legroom, small seats, etc."
Pro: "The hotel was nice although I was unable to sleep due to the delays all around concerning my connecting flight. I am thoroughly upset because I contacted the airlines 3 times in May to express my concern with the 30mins layover. And to no avail. My worst concerns are being played out now. It appears that their isn’t any concern from the airlines about this catastrophe impacting so many people. Shame on you."
Contra: "The connecting flight departed before the first flight landed. Then I was given the wrong information of gate departure by airport personnel. After running like crazy to find this gate for departure, the plane had already departed before we even landed. There wasn’t anyone around to help, and finally I found an airport worker who gave me the same incorrect information. She was as perplexed as was I. Finally, she directed me to the information booth where I was booked in a flight the next day. The food voucher was insufficient to cover dinner, i had to pay out of my pocket but I was frugal given the financial situation. The taxi service personnel were rude and it took a long time to taxi me to the hotel where I am unable to sleep because I have an early morning g departure. All in all, between the airport delays getting me to the hotel, lack of proper food and treatment by personnel, I am exhausted and lost sleep in the process."
Pro: "One crew member in the OTP-VIE flight that was great in service ."
Contra: "The delaying of both flights . The crew service on the VIE-NICE flight was awful ."
Pro: "The crew was super attentive but also knew when to leave people alone and rest with the lights out. The entertainment selection and food were above average."
Contra: "The seat I was in (37 H) was awful, if felt much more cramped than the flight to Macedonia. I felt like I was crammed into a sardine can. The boarding process in Vienna was a joke; the economy seats were all boarded at once; in effect a mass of humanity all rushing toward the gate."
Pro: "The flight attendants were quite personable and engaged."
Pro: "Will never purchase tickets through kayak ever again"
Contra: "Flight was delayed more 1:15 and it is a 35 min flight. If this happens so late in the night is even worse."
Pro: "Perfect timing between flights."
Contra: "A small sandwich would have been nice:)"
Contra: "Short flight but not quite comfortable seats."
Pro: "thebflight wqs smooth and on time"
Contra: "snack they gave something sweet at 07:00 AM"
Pro: "Flight time was quite good"
Contra: "There was a 45 min departure delay and no announcements to us while waiting in the plane about it"
Contra: "Seats very hard and uncomfortable in economy"
Pro: "Everything went very well! Boarding was easy, the flight was smooth with little turbulence, we arrived on time, the crew was friendly and attentive, the food was good!"
Contra: "Everything was very smooth, except that the seats were not very comfortable!"
Pro: "Flight on time, and luggage was at destination. Crew OK"
Contra: "Food disappointing, dry, and tasteless, my dinner was missing half of what my husband had. Was not worth the effort to complain. Seats left you in pain, no lower back support, and very hard seats."
Pro: "The seats were very nice, and I found it very pleasing that everything was colour coordinated. (the small details in red and the rest in gray). The flight attendants were so happy and upbeat, it lifted your mood as well! I believe that we left a few minutes early, as boarding was completed early. And thefood? Mind-blowing for airplane food. I really enjoyed this flight."
Contra: "There wasn’t much I didn’t like about the flight. Sometimes the announcements were very slightly difficult to hear (accents and whatnot,) but you could still tell what they were saying."
Contra: "Austrian Airlines cancelled my flight with no notice, technical difficulties. Woke up before 5 am and went to the airport to find out, then waited in line for two hours to get re-booked on a flight the next day. Really poorly done. No compensation. Would not recommend Austrian Airlines, ever. -Mark Cox"
Pro: "This is always a pleasant airline to travel with."
Contra: "I felt like the airlines deliberately cheated me. I purchased a flight that was listed as "economy" , which means I am authorized one suitcase. When I got to checkout they said I had pay for the suitcase. Turns out my flight was economy 'light' flight and I had to go the Austrian airlines desk and pay euro 40 for my suitcase. Wish that would have been clear when I purchased the ticket. Also there is no clear info on what the cost is for your bag at what point in the check-in process."
Contra: "I had a weelchair and nobody assist me in Viene in Austria"
Pro: "Everything was good"
Contra: "Red uniforms are ok but red tights awful"
Pro: "Crew was very friendly, food was decent and the boarding was a breeze."
Pro: "Great staff, good meals, snacks, and drinks thru the entire flight. Good movie selections."
Pro: "The stewardess is very polite and accommodating n"
Contra: "THey denied me and I lost all tickets including back trips as well. Nobody helped me to change tickets, they just care about money and reselling my tickets to other passengers."
Pro: "I had double seat all to myself so that was nice."
Contra: "The flight was delayed by 2hrs because of the strike - very annoying. The food was average for the plane foodn but the desert was excellent"
Contra: "I wanted to buy an checked-in luggage, but Austrian site did not worked properly, repeatedly gave an error message. I ended up buying it at the counter desk, in the airport, at a much higher price."
Pro: "i loved the food, the alcohol, the specialty coffees. i loved the service. i loved the lay down seat. i loved the entertainment."
Contra: "no complaints whatsoever. this was my best flight to vienna- or to europe."
Pro: "The plane took off as scheduled and arrived promptly. Flight attendents are polite, pleasant and helpful."
Contra: "Our flight was cancelled .No explanation at all.Hotel was given to us.Thank you for that.We dear only 4 hours.The following day we were there since 5 in the morning and the first word was 10 o clock flight.After to many hours they decided that they can bring us to Mynih and after that flight to Tirana.So I left home Thursday 2 o clock and arrive in Tirana after 2 days. No luggage until yesterday.It never happen before.But in top of everything my plans in Albania were messed up.I have to pospne my return flight 1 week and the charges are unbelievable tooo much 650 dollars.I am not stopping here.Thank you."
Contra: "Rudest flight attendants I've ever witnessed. No food or drink for six hours. Bad entertainment selection."
Pro: "Boarding was easy, on time"
Contra: "Crew's attitude for any request was snobby and harsh"
Pro: "The cabin was clean and comfortable. The crew was efficient and friendly. We departed early and arrived early and the entertainment was just what I wanted."
Contra: "Nothing - it was a great flight"
Contra: "We left from Vienna , two hours late. This kind of problem supposed to be fix it , before.i like to fly with Austrian Airlines, isn't the first time, but now for me , to so long was a big problem"
Contra: "The flight was delayed and I lost my luggage."
Contra: "The aircraft was very old and smelled badly. The toillets didn't work properly and were dirty."
Pro: "Nice staff. efficient."
Pro: "Great grew, great flight. Thank you!"
Pro: "Flying on a direct flight was nice. The food was good. Ordinarily the snack lunch is not good but the sandwich was quite good."
Contra: "The boarding is best if done by rows but this was just every one trying to board at the same time so it has a more negative effect on passengers."
Contra: "Flight was very delayed leaving Sofia which made connecting flights for many people a rush and very stressful. People were pulled to the front of the plane and told to rush to catch their flights. My bag didn't make my connecting flight but Austrian delivered it 2 days later."
Pro: "Flight was cancelled. Had to wait in the airport with kids."
Pro: "The plane was comfortable and the crew was nice and efficient. My legs did not cramp up on the long flight. Good job."
Contra: "My experience at Vienna airport was HORRIBLE. No jet bridge -- stairs to walk onto the tarmac. Board a crowded bus to get to the terminal. The terminal was a nightmare...up the stairs, down the stairs, walking forever like a mouse in a maze. Very inefficient and crowded conditions at the gate for boarding. Not enough information as to what's happening. I felt like a sardine in a can! The personnel at the gate were not at all friendly or forthcoming with information."
same as from LUX … professional, nice.
Swift clean friendly on time
Not the first time we have experienced defective entertainment system on this trip. It should be upgraded.
Pro: "The plane condition."
Contra: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Contra: "Friendlier crews"
Pro: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Contra: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
Contra: "Nothing. Flight was amazing"
Pro: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Pro: "Loved the smooth ride."
Contra: "Bathroom was pretty nasty"
Pro: "The crew tried to be helpful but were equally frustrated with the ground crew."
Contra: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Pro: "Staff were professional and polite."
Contra: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
Contra: "Information on arrival time was not correct"
Pro: "The crew was informative"
Contra: "Inflight sandwiches"
Pro: "The crew were excellent and seats were comfy."
Contra: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Contra: "Flight got cancelled"
Contra: "The KLM crew are always great serving and treating you. Well above many other airlines."
Pro: "Crew was great, very responsive and hospitable!"
Contra: "more lunch choices, especially choices without dairy products."
Pro: "Friendly crew"
Contra: "Can’t think of anything"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The seat was a little uncomfortable but the crew were amazing."
Pro: "Nice attention and good food. Plane and seats are confortable"
Contra: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Pro: "Friendly staff"
Contra: "Security check at gate; No priority"
Contra: "Need more leg room!!! Larger meals needed."
Pro: "great crew and comfortable flight."
Contra: "sceens in the plane to show map and direction of travel"
Pro: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Contra: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
Pro: "Best airline in the business quick efficient and outstanding service What else can you say"
Contra: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Pro: "Friendly hostesses"
Contra: "Flight was delayed 3 hours"
Pro: "Efficient boarding system, clearly signposted. Professional staff"
Pro: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Pro: "Good flight, very attentive crew."
Contra: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Pro: "Food was excellent, service from staff was friendly, and entertainment options were great."
Contra: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
Pro: "Interior of the plane was clean. Smooth landing."
Contra: "Pilot did not avoid turbulence"
Pro: "Great food"
Contra: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Pro: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Contra: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Pro: "Really friendly staff. Great service"
Pro: "Boarding was quick, Flight on time....just a regular service and plane"
Contra: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"
Pro: "The staff was very helpful and professional. Promp response to calling for attention."
Contra: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Contra: "Crowded seating, wake-up for breakfast service two hours before arrival"
Pro: "Very friendly and helpful personnel."
Pro: "The flight attendants could not do enough for you."
Contra: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
Pro: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Contra: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
Pro: "Food and staff were great"
Contra: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
Pro: "KLM food and service are great"
Pro: "Overall, good flight"
Pro: "Entertainment, cabin crew great."
Contra: "Seat layout may now be standard but is still cramped."