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Pro: "Really cheerful and friendly crew."
Contra: "They changed my seat just before boarding. Front lavatories are not usable by passengers behind the curtain."

Pro: "The crew should treat better passengers but overall is been good"
Contra: "Overall is been good"

Contra: "Punctuality"

Pro: "Lufthansa take great care of their passengers, always"
Contra: "Poor gliding in and rough landing"

Contra: "When purchasing tickets on KAYAK be very careful to notice you often ARE NOT buying the ticket from the airline and any issues you have will be with the reseller and not the airline. KAYAK should be more clear about who the seller is and you should ABSOLUTELY stay away from resellers unless you like to gamble."

Contra: "Missed my flight by 2 minutes and couldn’t find any representatives to help me determine my options. Was left to figure it out in my own."

Pro: "Crew was so attentive and helpful. Very courteous and friendly. Had great experience."
Contra: "Head rest on Seats tilts slightly forward making long flight uncomfortable"

Pro: "Too cramped for a 10 hour flight"
Contra: "Same as above"

Pro: "The 9 hour flight was made so much nicer with and excellent and attentive flight crew. They were always available with a hot towel, drink, meal or a snack. Seats were very comfortable."
Contra: "Nothing"

Pro: "The fact that it was indeed a plane that went to europe. that's it."
Contra: "The staff (especially ticketing) was rude. And hung up on me when I asked for their name because they knew they were wrong."

Pro: "Timeliness of fligyts"

Pro: "1st time on a transcontinental flight and 1st time using Lufthansa. Very enjoyable."

Pro: "They are prompt and very fast at loading and unloading. Quite a bit better than any other airline I have used. Leg room on small airplanes was good in economy, but not as good on larger jet to USA. The servers offered me ice in my water bc I am American. I appreciated that so much since I'd spent the last 12 days in Europe where no one serves with ice!"
Contra: "nothing"

Pro: "The free entertainment sections were good with recent movies. The planes were on schedule and I made all my connections which was great"
Contra: "The plane was older 747-400 but that is no excuse for the layers of dirt or dust on the air vents and ceilings. I actually took a photos and will be forwarding to Lufthansa. The couple in front of us actually took a wet wipe and wiped down there area and ceiling. Also the boarding process was a mess we actually were taken by bus to the aircraft that was at the freight depot and had to climb stairs to get on the 747. I’m not sure how they handle the passengers with mobility issues. First time flying with a European airline and I was told the service was better not on this flight."

Pro: "Attentive and friendly crew, good selection of in-flight entertainment"
Contra: "Crew did not come around very frequently with water throughout flight, mostly only during regular beverage service."

Pro: "Some of the food was hot Good movie selection Peesonal entertainment screen"
Contra: "Some food was not hot No extra breat was offered No air conditioning for most of the flight, ...disaster No earphones for the first hour and the last 30 min"

Pro: "Nothing positive to report...NOTHING!!"
Contra: "Worse travel day of my life. I'll never fly Lufthansa again and never go thru Frankfort again. Lost luggage both ways. Awful experience!! Hundreds of gates and we had to ride a bus out to the plane. Airline kept complaining to passengers that they didn't have enough personnel. Flight was late! Given totally incorrect information about luggage retrieval in Chicago. Not required! Waited 45 minutes for luggage that was not there and was supposed to be headed to Houston but did not arrive there either. Still waiting..."

Pro: "A regular predictable LH flightqq"

Contra: "Need AC outlets and better WIFI"

Contra: "While missing a connection happens sometimes, Lufthansa was particularly dreadful in handling the situation. Hundreds, or perhaps thousands, of travelers were not informed about what was happening with their connections, or given any guidance. This all arose from around an inch of snow in Frankfurt. It caused bedlam at the Frankfurt airport, which the Lufthansa staff appeared utterly unprepared to deal with. This is our second very bad experience with Lufthansa."

Contra: "Departure time go to plane was worst because there were not jetway. So people were with carry on to downstairs to reach the plane was very difficult and more difficult for with the baby passengers , elder lady, ...."

Contra: "We sat at a very very bad seats. No space for the legs. And when we wanted to go to the rest room it was so narow we couldn't get out or up."

Pro: "great flight attendants - very friendly and attentive"
Contra: "The landing was extremely turbulent - an announcement from the pilot would have been nice."

Contra: "Dear sir or Madam, I’m writing this complaint as I feel so mistreated and so disrespected, I had a ticket# 2208688265549 with a confirmation# WP6DHB travelling from Tulsa , OK, USA to Cairo, Egypt. Everything was great as expected and recommended by my uncle who travels with your respected company at least twice a month till I got to Frankfort airport to take flight# 0582 from Frankfort to Cairo. I was stopped while heading to the plan by the flight manager as he called himself later, and told me that I have to only have one item on the plan, I already had one carry on and my hand bag that has my laptop and the charger, I told him that I was told by Lufthansa customer service the night before traveling to confirm the luggage weight and size that I’m allowed one carry on plus personal item like a hand bag or lap top bag and they have to meet specific dimensions. I even offered to call the customer service number for verification, he replied ‘’I don’t care, I’m the flight manager and you will do what I say’’. His words were really hurting, I showed him the tag on my carry on that I got from the previous flight it said (approved carry on) don’t remember exactly what it said, he reached to my carry on and tare that tag, I didn’t think that was appropriate even if the tag had no value he doesn’t have any right to touch my luggage without my approval, then he tried to grab my ticket from my hand saying I will get you off the flight, I got really upset and told him don’t touch my belongs. There was a moment of silence because I think I raised my voice (my apology to him and to the company for that), I realized that the conversation is not going any where so I decided to file a complaint (not because he wanted to me to only have one item but mostly because of his attitude) so I asked him for his employment ID number he walked away without saying anything, waited till he walked close enough that I can ask him again this time he refused to give me his employment ID number, asked him for his name he said it so softly, I asked him to spell because I didn’t hear it right he said it so softly he refused, then I had to look for his badge and the name on the badge I believe his first name started with P and last name started with T. I waited a few days till I got to talk to my uncle and told him what happened as he is the one who recommended Lufthansa and he has a lot of experience with your services he said that they might need to do that because the flight was complete and they want to offer luggage place for everybody, but what I surprising is there was many empty seats on the plan my seat was 032C and the 2 seats beside me (032A and 032B) were empty also there was a lot of carry-ons room everywhere. So I don’t know why he was this way with me, I’m really disappointed specially that is only my first flight with Lufthansa since 2015, that flight manager made me have an extremely rough experience. one more thing when I told him I’m going to compla"

Pro: "Changed planes, flight didn't get cancelled"
Contra: "2 hour delay"

Pro: "Very nice"

Pro: "The food was good and seemed to be plenty for an airline. Most of the crew was really friendly. Just one seemed short and put out by requests. Lots of movie choices. Loved having a USB port available"
Contra: "got the back row, so no reclining, yet the person in front of me reclined so felt crowded and kinda stuck"

Pro: "Entertainment food and friendly crew! Alles gut!!!"
Contra: "Small seats"

Pro: "The pilots"
Contra: "It was a bit hot in the salon. Food was average. Flight intendants were not very attentive. My neighbor was waiting for about 20 min to get someone picked up her empty glass. Entertainment: there was no Russian language."

Pro: "Meals ok. Pillow and blanket nice."
Contra: "Crew stressed. Could not understand announcements. Rude response when questioned."

Contra: "late 3 hr"

Pro: "Everything"
Contra: "Was not poker game :("

Pro: "Excellent service"
Contra: "Every thing is excellent"

Pro: "The flight attendance were nice."
Contra: "One of worst EU to US flights ever. Food was Ick, entertainment?? (even if you paid for the premium the choices were bad)."

Pro: "Service, timeliness and new aircraft"
Contra: "Everything was excellent"

Pro: "The upgrade to business class"
Contra: "Not Applicable"

Pro: "Every thing"
Contra: "Nothing"

Pro: "Asked for wheelchair. People at the front desk very professional. Helped with elevator for elderly. Meal was good and our previously requested Asian Vegetarian meals were served."
Contra: "Lines for boarding not clear. Some were asked to go in the front and there was some confusion. Worst part - 3 family members were seated at different places and it was very difficult to make sure senior citizen travelling with me was alright, got food on time, took her medicines, etc. At the desk when I asked to be seated together, we were told to ask in the flight and in the flight they were unable to help."

Pro: "I had some issues that prevented me from making my first flight, and Lufthansa figured it all out for me. They have my eternal gratitude. And then, the flight was comfortable and the attendants kind."
Contra: "As always, flying an international red eye can be stressful and sleepless. That's on me though - if I wanted more comfort I would have bought a larger seat."

Contra: "Broken chair would not stay reclined. TV screens need to be updated. The touch feature only works half the time. You have to keep tapping it. Temperature on the plane goes from freezing to hot. Very uncomfortable."

Pro: "Friendly, attentive crew. Delicious food"
Contra: "Price to bump up to next economy level was prohibitive"

Pro: "Everything was great. Never flying again from any other flight"

Contra: "The overall Boarding was chaotic and area was cramped, however, all other service was exceptional. Boarding should be organized by rows."

Pro: "Good staff and clean plane"
Contra: "Food was not good at all"

Pro: "Crew was friendly and capable."

Pro: "Every thing was good specially seats"

Pro: "Do you know what it is like for a vegetarian gluten free person to order gluten free vegetarian and not get it? We confirmed by phone in advance and yet no such meal was provided. If Lufthansa does have such a meal they should say it at the time if reservations. Obviously someone didn't care enough."
Contra: "Do you know what it is like for a vegetarian gluten free person to order gluten free vegetarian and not get it? We confirmed by phone in advance and yet no such meal was provided. If Lufthansa does have such a meal they should say it at the time if reservations. Obviously someone didn't care enough."

Pro: "The crew."
Contra: "Same as above. Boarding and disembarking on stairs with my bad knees."

Pro: "Nothing!"
Contra: "I had requested vegetarian food. They ran out of it. All they offered me was bread, butter and cut fruits. They informed they ran out of vegetarian food. I told them for a flight to India where 60% of the passengers are vegetarian, how could they do that. They were very cold about that and didn't care much. Just because I am of Indian Origin they treated me like that. This was very wrong of them. This incident happened during lunch time. At dinner time they came up with proper vegetarian food out of nowhere and offered to me and other few passengers to eat. How did this food come now? When it was not there for me and many other passengers during lunch time. This is totally ridiculous coming from International career like Lufthansa. I have voved that I will never travel by Lufthansa again!"

Pro: "I missed the flight. Because they closed the check in counter 1 full hour before the departure time. I was standing in a passport control line for 40 minutes before that. I reached the check in counter 55 minutes before departure time. It was closed. The ticket office had no sympathy, refused to issue me a boarding pass. My flight was paid for and confirmed. There was time to get through security and reach the gate by boarding time. All i needed was the boarding pass and they would not give it. I missed the flight i had paid for and of course you won't give me a refund It caused serious problems with my trip. I'm totally disgusted and will never buy another ticket on this ariline."

Pro: "Friendly crew, clean and comfortable plane"

Contra: "The check in staff at the front desk were extremely rude and forced me to check and pay for a bag that was a carryon."

Pro: "The staff especially the cabin crew were very professional and Courteous. The food was fantastic and served well."
Contra: "Being called to wait to board in a Que when we did not need to like Ryan Air"

Pro: "Nothing."
Contra: "Everything. I was re-routed and never told why."

Contra: "5 hours delay"

Pro: "Very good"

Pro: "Best airline in Europe! Excellent service, excellent food, excellent staff and young fleet of aircrafts. I always aim to pick aegean when available to the destination."

Pro: "It was on time"
Contra: "It had business class and we were told it did not when we booked"

Pro: "Everything was fine, even above expected for low cost airline. Nice crew, free drinks."
Contra: "Food could be a bit better."

Pro: "First flight from OTP to Athens arrived late. Crew members awaited at security check and had a bus waiting just for my baby and I to take us to the plane."

Contra: "Great food, smooth landing, very polite service"

Contra: "Its the worst airline"

Pro: "It got me to Larnacasafely."
Contra: "Seats were horribly uncomfortable. I will not fly this airline again after my last trip onthe 14th of August."

Pro: "We got a full meal and a drink. The crew was nice and accommodating!!!!"

Pro: "The food"
Contra: "Itching negative"

Pro: "They compensated us with a free one-way plane ticket (with lots of restrictions) and refreshments at the airport cafe."
Contra: "The flight kept being delayed and they jerked us around for several hours, updating the departure time three or four different times and changing the gate but not updating the board or consistently making announcements. They should have just made a decision and stuck with it and better communicated what was going on. My poor friend was waiting for me in Larnaca so she stayed at the airport each time thinking I would soon arrive."

Contra: "It is very inconvenient and seems to waste a lot of time. That is my only complaint."

Pro: "Good flight overall. It was nice to receive drinks."
Contra: "We were 30 minutes late to board so I missed the bus from the airport and had to wait an hour at the airport."

Contra: "Not serve my food things I am asleep .Not all announcement in English"

Pro: "Quick. Clean plane"
Contra: "Boarding a bit long but still fine"

Pro: "Good service"
Contra: "Luggage was not included in the price of the ticket- had to pay $ 40.00 for each suitcase/bag."

Pro: "excellent service, prompt take off and disembarkation, also i had three seats to myself three seats to myself. i am changing my life for the better idk what i did to deserve this idk what karma i gave out or will recieve to balance out but i was given this experience for a reason you don't appreciate how amazing it is until you have it, stretched out in front of you."
Contra: "nothing it was perfect"

Pro: "Departure delay and change of gate at last minute. This has become a frequent occurrence even though they usually make up some of the time in flight. I would appreciate more timely information about delays."

Contra: "Announced 10 minute delay but when I got to the gate the plane had not yet arrived. Eventually the delay to depart was closer to 40 minutes. This is not the first time this happened with Aegean. I would appreciate more accurate and timely information about delays so as not to have to rush to the gate and then wait."

Contra: "A short flight so not that important but the seats were a bit narrow and mine being in front of an exit row did not recline"

Contra: "delayed departure and late notification of delay at 20 minutes to departure board said go to gate, at gate there was a 30 minute delay announcement then there was a further delay when we boarded"

Pro: "Hmm. Not much to like here. They made RyanAir look good."
Contra: "Bought the ticket for Aegean Air flight. 1. Couldn't check-in online. 2. Waited in line at the airport, was not in the system, finally a ma smasher figured out our ticket was with Tarpon airline, found that deal and waited in that line. 3. Was told we had to pay for the suitcase.... Hmm. I thought that was one of the reasons we were paying 4 times as much as a RyanAir ticket. 4. On the return fight couldn't check-in online. 5. At the airport we were told to go the Aegean desk. 5. At the Aegean desk we were told we had to pay for the suitcase again, had to cross the airport to do that. 6. Finally found that desk, not called "Aegean" like we were told, but "GlobeGround" 7. Plane was delayed. 8. At the a Athens airport we were told Taron shouldn't have charged us. What's going on here?"

Pro: "plane packed full but staff still managed to look after passengers needs"
Contra: "dislike bus transfers to terminal for economy reasons"

Contra: "My flight was cancelled and I wasn't notified. I found out when I tried to check in on line. I could not check in and could not buy an extra piece of luggage. I had to pay extra at the airport. Also at check in the employee made a mistake and charged me twice. Then told me I will get a refound."

Pro: "first they announced 10 min delay, then they could not find the crew, after they appeared delay was extended to 45 min we left about 50 min late. gained some time in flight and arrived 35 min late. first batch of luggage came out relatively early and then there was a break of over 20 min before the luggage started to come out again, just as if somebody decided to have a coffee break."

Pro: "Need to change flight to later date. Employee was rude and resold me wrong ticket and I lost my flight. Stuck in airport all day was forced to pay for a second flight from another airline to go home. No ticket was given to me."

Pro: "Left a bit late but made up the time. The on board service was courteous and friendly and perfectly timed for this short flight."

Contra: "I did not know that I will have to pay for lagged 45$"

Pro: "The spinach pie and greek yogurt with honey breakfast was the BEST airplane food I've ever had! Also, I was seated in the exit row and there was a good 10 feet in front of me before the next row of seats. I didn't know what to do with all that space. Great experience"

Contra: "Terrible seats uncomfortable that could not even recline"

Pro: "extra seat room. Very nice crew."

Pro: "I liked how the flight communication was emailed regularly. They let us know that the flight would be delayed. However, with bad wifi (not their fault) I only received these emails after my flight."
Contra: "The food was terrible. Each of the planes we had taken with Aegean had to board a bus and shuttle to the plane, so boarding the plane was a bit disorganized. No in-flight entertainment."

Pro: "the view was nice, yogurt with honey at the meal was good. other food, not so great"
Contra: "i flew into athens in business class but back in econ, there was a huge comparison between how the crews treat passengers. i don't see why crews should be smiling to business class passengers but not to economy class, we're all customers after all."

Pro: "Nothing."
Contra: "Lots of turbulence, 30 mins delayed, no drinks offered. Nobody came around to collect trash"

Contra: "Small seats"

Contra: "We were 30 minutes late, and they took a long time to give us our luggage back and I missed the bus to take to the ferry, so all the lateness ruined my plans."

Pro: "The help provided by the company for connecting flight."

Pro: "KOOSHR FOOD"

Pro: "I always like Aegean. They're generally on time and they have a good network in the eastern Med. The planes are all new."
Contra: "The meals are a little lackluster, but hey, they're free."

Pro: "Women flight attendants were classic Greek Beauties, and did a good job too. They should be models not airline workers."

Pro: "Good food"
Contra: "small an tight seats"

Pro: "All good"

Pro: "The flight attendant showed me how to put up the arm rests of the middle seat, so I can lay down easily without disruptions."
Contra: "I had a flight out of Larnaca on Aegean and asked the gate agent to print a boarding pass for me since I was checked in but I was told it was not possible. I found that quite odd."

Contra: "The crew and staff were extremely rude"

Contra: "Austrian airlines did not even notified us about cancellation."

Pro: "Boarding was great. As it was a short there was no entertainment. I would have chosen N/A bit that wasn’t an option hence the one star."
Contra: "I wish there was an option of a sandwich vice sweet or pretzels."

Pro: "Service was outstanding!"

Contra: "They overbooked the flight which delayed boarding but the flight was on time."

Pro: "From start to finish there were no hiccups. It was a pleasant journey."

Pro: "Very friendly and attentive flight crew, nice entertainment options, food good for airline food."
Contra: "Never been more uncomfortable in a plane seat. I’m six feet tall and my knees hit the back of the seat in front of me. I would not fly this airline again for this reason."

Pro: "Flight was in schedule, friendly staff"

Contra: "Delay...."

Pro: "Plane was very clean and drink service was frequent."
Contra: "The gate was older, not well appointed and far from shops and better dining. We lined up only to be taken on a very long shuttle ride to the plane. I have had this experience before but in this case the planes location was virtually on the other side of the terminal. By the time all were boarded, the plane was late by about 15 minutes to takeoff, and we experienced more delay after that so that on arrival we were an hour delayed. Many missed connections in Vienna as a result. Crew seemed tense and on edge."

Pro: "Great service on board the plane."

Pro: "Austrian Airlines does it right— service, food, cleanliness. This was a really terrific experience. They even boarded efficiently, having those with seats in the back board first."
Contra: "This was a great flying experience."

Contra: "The fact that the luggage wasn’t included in the Austrian flight, nor anywhere was pointed out to that so I had to pay extra for it."

Contra: "I remember a time when these flights had entertainment on them..."

Pro: "The flight was comfortable and very timely."
Contra: "Very little leg room."

Pro: "I had double seat all to myself so that was nice."
Contra: "The flight was delayed by 2hrs because of the strike - very annoying. The food was average for the plane foodn but the desert was excellent"

Contra: "Our flights there were postponed causing us to miss out connecting flights, we rescheduled with a different airline. The same thing happened coming home. Austrian was a complete disappointment going there and back."

Pro: "Nothing! I ended up losing my plane ticket because of Austrian Airlines lack of empathy with me."
Contra: "First I lost my United Airlines flight because of security reasons. I checked in Guatemala but I was delayed at the Airport's security too long, it was beyond my control. Consequently I got to the boarding gate right when they were closing. Consequently I lost all my connections from then on. The United Airlines was very empathizing with me and my situation and they issued me other boarding passes at no cost. United Airlines suggested me to tell the Austrian Airlines about what happened and they were sure the Austrian Airlines would understand but they were wrong; no understanding on behalf of the Austrian Airlines."

Pro: "It's just normal seats with the middle seat blocked for Business class. It's not a true Business class seat by any definition. There is no entertainment system for this flight. I would choose to fly economy for this leg, if given the option as there is no added value to the Business class."

Pro: "staff realy nice enough room for legs good food"

Contra: "My father and I were seated in biz class but were unable to sleep because of a fan noise directly over our seats in Row 9. We complained to the attendant about it but she was unable to determine the cause. Many hours later, a different crew member identified the noise source and stopped it by simply flipping a switch. This disruptive noise could have easily been avoided but the ignorance of the crew member to whom we complained failed to solve it. By the time the second crew member identified the problem there was not enough time to sleep. This experience was extremely disappointing. We paid extra to fly business class so we could sleep, but this ridiculous crew error fouled our plans. We asked the crew to file a report about it and they did. Look into it. We expect a refund of the extra fare we paid, or else we will never fly Austrian Airlines again. I am an affluent person and I travel internationally 6 times per year. You would be smart not to anger me and lose my business."

Contra: "Food I think getting worse."

Contra: "The vegetarian meal was OK"

Pro: "Our seats 35 A & C were comfortable as they were to the back of the plane where it narrows to two seats per side row. Seemed like extra leg room. Crew was very friendly and helpful. Flight was smooth and uneventful. Good movie choices. Bathroom was clean and nearby. Plane seemed newer Boeing model. The City Airport Transport (CAT) train from the Vienna airport to city center was fantastic. We were able to check our luggage and get boarding passes where we boarded the CAT at the metro station and did not have to wait in line at the airport...wonderful system!"
Contra: "At the gate there was a line formed for a second passport check but it was not clear to passengers that they needed to go through this line. A significant number of us had SSSS on our boarding passes which required us to go through a second, more thorough, TSA security procedure. We had to remove shoes, take electronics including phones from cases, have purse contents gone through by personnel, be screened for residue, etc. Due to this process and the fact that we were not advised to stand in the line, a number of passengers went through the second security check at the last minute which caused our takeoff to be delayed. The pilot made up the time during the flight. I ordered low sodium meal which ended up to be the same food at both meals which was a disappointment - pasta with tomato, eggplant sauce."

Pro: "Love the coordination"

Pro: "Most of the crew were nice. Efficient."
Contra: "Ridiculously small seats and legroom."

Contra: "Poor service, will not fly again with this airline"

Pro: "The seats on Austrian airline are very comfortable"
Contra: "Lufthansa lost my luggage for the first two days of my trip. It really hindered my ability to enjoy my first couple days of a fairly short trip to a new country"

Contra: "Please change food, enough of pasta every time."

Pro: "The flight attendants were beautiful"

Pro: "Good service. Enough space for the legs. Drinks before and after the meal ."
Contra: "No usb to charge the phone. No media or moovies on the flight. Should inform ahead of time so we would download moovies to tablet or phone."

Contra: "As I was flying from London Heathrow back to Vienna, I had a carry-on that was allowed on my flight with Austrian from Vienna to London. My carry-on weighed 8 kg, like is required by the rules. While boarding my flight, the woman at the counter told me my bag had to be checked because there were too many carry-ons on the flight. I asked her that I keep my bag because I had medication in there, and she didn't listen to me at all. She just kept repeating that i have to check my bag, and then took my bag from me and gave it to the baggage crew there. I didn't want to make a huge scene because the flight is only 2 hours and I hoped i Could deal without my medication during that time, but I found it incredibly, incredibly rude and awful to not listen to a passenger."

Pro: "in this case, nothing"
Contra: "1.15h delay - sitting in full air craft without aircondition cold, not profi behavior no please, no sorry, no "what would you like..." none nice word"

Pro: "Decent between chare distance for a medium sized airplane (A321)"
Contra: "40 minutes late, no entertainment, mediocre lunch, not enough space in the compartment for hand bags"

Pro: "My bag didn't make my connecting flight so I guess they upgraded me because of that. Exceptional service, food and comfort. Ground staff at Vienna and crew were wonderful."

Pro: "The crew were friendly and fine. No problem with boarding etc"
Contra: "The seat comfort and closeness of the passengers is terrible. And makes for a stressful and painful flight."

Contra: "if you sit in the rear part of the aircraft no menu no food options for you they give you what have left."

Pro: "Friendly staff"

Contra: "My luggage was lost again It is the second time in a row that happens"

Pro: "Fast and short flight between Vienna and Warsaw. Not much good or bad."
Contra: "Shuttle bus from the terminal took awhile to leave to the plane. No air conditioning to the shuttle. Very hot. Was uncomfortable."

Pro: "The seats were comfortable and the crew attentive. The movie selection was excellent and the entertainment system was excellent. The food was typical for what you get on transatlantic flights in economy."
Contra: "At the gate the boarding processes was very slow because there was only a single person checking the passports and the boarding passes of all passengers. Surprisingly, this airline also could not provide a plastic bag for our checked in child seat, which is standard on other airlines."

Contra: "We were stuck on the ground at London for what seems like ages."

Pro: "Flight was cancelled. Had to wait in the airport with kids."

Pro: "The crew"
Contra: "The lack of space. It was a good thing it was a short flight"

Pro: "Very professional and friendly. The food was delicious and really appreciated the extra rolls!! Seats were very comfortable."
Contra: "The entertainment selection for adults was very good (really liked the documentary section and Asian movie offering). However they need more films or programs for ages 2-10 .... There is a section for family and kids but almost all of the movies are more appropriate for ages 9 and up."

Pro: "Cordial staff, on time flight, and tasty meals."

Pro: "Well worth the upgrade!"

Pro: "The girl next to me got this special food in actual plates and so forth-the food I think came from business class. Kind of upsetting that my food looked not even 20% of what she was eating."

Pro: "The staff were kind"
Contra: "The seat was worn down and very uncomfortable. The screen was super tiny and terrible quality. Everything was caked in old dirt"

Pro: "The Austrian Airlines on-board crews are in general extremely courteous and attentive. This was no exception"

Contra: "There was no entertainment but I knew that. The comfort rating was not the Airlines fault. We had very turbulent weather for over an hour"

Pro: "Crew"
Contra: "Seats"

Pro: "The air Serbia staff were top class"

Pro: "good service , everything good."
Contra: "nothing"

Pro: "My isle seat"
Contra: "Studardess were very unpleasant,2 times they passed my row,had to take out garbage by myself. Same movies were played on both flights (I had round trip)"

Contra: "Paid the ticket and check in luggage at Opodo but was informed at the counter that luggage has not been paid for. Denied checking in luggage despite having a printout saying it has been paid for. “The luggage is not in our system” was the only response."

Pro: "Quick and short flight. Plane was clean and comfortable"
Contra: "The way they nickel and dime their customers. Their baggage fees are ridiculous! Paid $224 for round trip ticket.... paid about $132 round trip for my luggage!!! Will never fly with them again."

Contra: "Old outdated planes. Very little in flight entertainment- tiny selection of movies and tv shows. No ability to charge mobile devices."

Contra: "Arms rest are pretty small"

Pro: "We received a voucher for food during our 4+ Hour delay before boarding on air serbia to Belgrade. Once we arrived in Belgrade, we stayed in the business suite before our flight and was provided with food and couches to relax on before our next flight. Also, on our connecting flight to athens, Aegean airlines was very professional and really wish I would have used their service instead of air serbia."
Contra: "Air serbia did not tell us why there was a 4+ hour delay to belgrade. Once we arrived in Belgrade, we had to wait 9+ hours for our connecting flight to athens when we were only supposed to have 2 hrs layover. Once we boarded the plane to athens, the workers at the airport had no clue were our luggage was and a lot of things were miscommunicated between them. They were very unprofessional and some of them were very rude. They had plenty of time to move our luggage to the next airplane, but too careless to do that. So now we have to wait a couple of days to get the rest of our luggages. We also missed our train ride in greece because of air serbia and had to pay for another train ticket and did not receive a refund"

Pro: "Nothing"
Contra: "The check in process was a mess was forced to wait in multiple long lines with the worst, unprofessional, disregarding, condescending staff to check in and then another line to pay for luggage. They also force you to pay an additional "seat fee" even if you don't request a specific seat. Horrible customer service, zero regard for customers. Waited in shuttle for 45 minutes before being taken to plane. My air conditioner fan for my seat was completely broken but had to pay for that seat as well. Avoid at all costs. Worst airplane very old and run down. Also the staff for Vienna airport is who you have to go to to pay fees for luggage and THEY ARE THE WORST TO DEAL WITH. Would avoid this airline at all costs."

Pro: "Seating was excellent good leg room for a tall person like myself. Service on flight wad great. Boarding and checkin were a bit of a mess but were quickly resolved"

Contra: "They were very unpolite. They completely ignored multiple requests. I was ignored and not even asked get a drink (I just needed some water). They said they offer the food and drinks to others because they paid. Money wasn’t an issues. Besides I wasn’t even offered a drink neither asked for money. I found it really rude."

Pro: "Quick and no fuss"
Contra: "No food and entertainment didn't work"

Pro: "Timeliness, cleanliness and comfort."
Contra: "Inflight duty free closed too early."

Pro: "Nice service."
Contra: "Small aircraft"

Pro: "Title says it all"
Contra: "Title says it all"

Pro: "Crew was extremely nice and helpful."
Contra: "the Air Serbia magazine was the only entertainment available."

Pro: "New plains, great crew, on time. Quick check in, great price."
Contra: "Sandwich was small but in Swiss I got only an ice cream on the short flight like this, so that seems to be OK."

Pro: "No complaints"
Contra: "Everything was OK"

Pro: "It was great experience clean, new plane, smilung staff, flight on time. Quick boarding although the flight was full. Much nicer than Swiss"

Pro: "Nothing. Rude staff. Horrible food and service."
Contra: "Everything"

Contra: "No entertainment No food for vegetarians"

Pro: "Service was friendly and we were served drinks and a sandwich. The view from the window was good. Arrival a bit before scheduled time."
Contra: "It's a bus transfer to and from the terminal and the boarding bus transfer takes too long to load. I don't like the passport checks at the boarding gate - inefficient and inconsiderate."

Contra: "They saying it's internet connection during the flight,when you pay for the internet the only option what you can choose is to watch how's your MB goes away and you are not able to open anything.Very good job Air Serbia,never again with you!!!"

Contra: "I tried to cancel my flight about a week before it took place. Wasn't given a chance to do so, since you didn't bother to advertise a clear email or available contact info to which I could speak. Now you're asking me for online check in and a review? Well, your customer service is terrible, that's for sure..."

Pro: "Air Serbia is way better than old JAT Airways (or at least better than JAT Airways after 1992). They are improving and it seems that they will be a solid regional company, as well as a good Etihad partner."
Contra: "I don`t know why they still didn`t decomission old ATR-72 turboprops. They might use them on some flights, but I believe that they should buy or lease some mid-range jets even for short-haul flights. Austrian Airways uses jets for BEG-VIE service."

Pro: "The tiny plane was smooth in the air. Crew was nice."
Contra: "Only water and bread for the way back while we had full dinner service on the way there. chairs we older but fine."

Pro: "crew was great , very friendly"
Contra: "tv sound didn't work"

Contra: "We boarded our flight from gate C7, which as is common in Eastern Europe, a bus gate. To enter the gate, we were completely rescreened, although we had been screened to go from Bucharest to Belgrade. We waited on the bus for 15 minutes. Only a few seats on the bus so it is a standup experience. Finally the bus started driving to the parked planes, but turned away and drove to a where you would exit the bus after arriving. They told everyone to go upstairs where they explained that there was a "technical problem" on then plane and it would be delayed an hour. They sent everyone to gate A4a, where everyone was prescreened again. We waited in a hot gate for an hour, then boarded the bus and to make a long story short, we arrived in Zagreb 1 and a quarter hours late."

Pro: "On time."
Contra: "Small and uncomfortable prop plane. Boarded from rear only."

Pro: "The food was good as always, the crew is nice."
Contra: "It's not really comfortable, but I guess that's because of the plane model and the economy class, so not much to do there. Boarding was delayed, and they put too many people on the bus taking you from the gate to the plane. The entertainment system should have more content."

Pro: "Very responsive and real meal for short flight!"

Pro: "Food was very tasty. Staff was responsive and helpful."
Contra: "Chairs have very little recline and the entertainment system comes in the form of an iPad you have to request."

Contra: "I had a kid sitting on the seat behind me and kept kicking my seat. :("

Pro: "Elena"

Pro: "Service"
Contra: "Layovers"

Pro: "Flight Crew and Ground service behavior during the problem with the plane damage."
Contra: "Poor capacity building of the lower service people at the ground level at Abu Dhabi airport. They should have proper information for all passenger's issues."

Pro: "It was a good flight over all, the service was non-stop"
Contra: "At JFK our pre booked seats were changed , and I had them changed back, there was some BS excuse for that I was questioning a flight attendant as to why the plum brandy wasn't on the menu,(national drink) I was told to fly first class the next time The flight back from Belgrade to JFK. I was told by the same flight attendant (Ana) that I was holding up the line, I was trying to put the carry on luggage over the seats. There was a 40 min delay in landing, the bathrooms were locked, once again the same flight attendant made a big deal of this, that I have to make it quick. The signs for the 1st class , bathroom should not be visible from the economy class seats because it confuses passengers, in the economy class, some of the passengers were sent back and not allowed to use the bathroom."

Pro: "Baggage allowance"
Contra: "Too few movie choices."

Pro: "Service was great on both legs of the trip"
Contra: "Not on time departing from Rome"

Pro: "Food and comfort was good for the price."
Contra: "Had a horrible experience when my checked baggage was delayed on both my outward and return flights! And I got them after 2 day for the outward flight and after 3 days for the return flight. So that ruined my vacation. Very disappointed! :("

Contra: "They are so unfriendly, had to buy new ticket and paid extra $1,270.00,they said " you are late ""

Pro: "great service and efficient"
Contra: "n/a"

Pro: "service"
Contra: "n/a"

Contra: "It was not clear from the booking that it was an AirSerbia flight from Berlin so we waited unnecessarily in the Air Berlin line to be told to go to the Air Serbia line at the counter."

Contra: "No tv , movies...and it's a long flight"

Pro: "On time"
Contra: "Very tight seats in old turbo prop plane"

Pro: "Nothing"
Contra: "They told me my flight left at one time.. I showed up and it had already left... I had to buy a new ticket even though I was at the airport already they also told me the wrong gate to go to so I waited there forever and then that's when I found out that the flight that I was supposed to go on already left..... if I can avoid using tap for any of my future flights I will avoid them and I'll make sure that everyone else I know that is traveling to Portugal will avoid this company as well poor planning poor customer service and zero help when an emergency happen they also said there was a problem with my bag and didn't tell me until it was already too late"

Pro: "Very good service, excellent food."
Contra: "The cabin overhead spaces were too small and not able to accommodate everyone's bags and coats."

Pro: "The boarding was fast and wifi access on board is amazing. The internet just worked, it was fast and really affordable. AirSerbia also offers roaming on board via Aeromobile but did not try that one."
Contra: "The food was warm, good and tasty. We had an option between beef and chicken, went with the latter and it was good but I had even better options with Air Serbia."

Pro: "I liked the friendly crew, the fast boarding, the comfortable seating and space between seat rows and the fact that there were snacks and drinks provided during flight."
Contra: "no special dislikes"

Pro: "Check in was crowded but it went very fast; Boarding was done on time; Flight was smooth; Despite the fact that the plane was rather old, it was clean and good smelling, toilets spotless to my surprise."
Contra: "Minor delay at arrival; If you do not arrive at airport for check in with 90 minutes before flight, you have a good chance to miss it... airport is crowded in the morning, even on Sunday."

Contra: "glass of water should be included"

Pro: "N mne bnh"
Contra: "Nb nu mb nb . MMS​BM BM n BM"

Pro: "Overall in this trip from DUB to Romania (CLJ) was the direct connection bringing us close to where we planned our holiday."
Contra: "..with regards to the airline and usage of the word low-cost that is far away from being low-cost. No food served on-board, long waiting times in the bus from terminal to airplane. Would not go with them again. Big disappointment again, but guess that's how it goes in Romania."

Pro: "The agent at check-in was kind."
Contra: "I was put in Emergency exit row but was the last to board. There was no place overhead for my only bag which could not be kept at my feet. And of course, take-off delayed over an hour."

Pro: "Arriving safely"
Contra: "No explanation or compensation for the lengthy delay in departing"

Pro: "Nothing, really"
Contra: "Baggage fee €50 payable in cash only. Boarding was a stockyard experience. Gates are remote and obscure. €2.5 for diet Pepsi on board??!!"

Pro: "The crew"
Contra: "Poor on board shopping options"

Pro: "The crew"
Contra: "Old and uncomfortable seats."

Contra: "This really is more about the flight from paris to Bucharest: I’ve literally never experienced a worse ticketing and boarding process. Old planes, ride staff (even by remarkably curt and abrupt Romanian standards). Broken inline experience. Overall unpleasant. Seems to be flown only by Romanian families with hundreds of pounds of luggage. Like a caravan."

Contra: "I missed my flight because my previous flight was delayed 2.5 hrs"

Pro: "To be going home!"
Contra: "Female crew taking orders then taking ages to ring drinks a d they move on to others instead of finishing what they were doing. Then you're lucky if you get given 1 sugar and no spoon lol."

Pro: "The flight departed on time and arrived the same. The seat was a tad bit narrow for me but then I am a tall guy at 6'5". Crew was very professional. Ticket cost was a third of what the other airlines were offering for a Sunday fare. I'll definitely use BlueAir again!"

Contra: "I was not allowed to take the push chair on board even though on the inbound flight was ok to do so. I have purchased the push chair especially so I can take it on board. Disappointed."

Pro: "The crew was well trained, kind and receptive. The pilot managed to drive through a storm and even arrive 10 minutes faster after leaving 5 minutes late."
Contra: "Passengers traveling with pets took our reserved seats. The places for our baggages were occupied. When addressing this issue, we were told to move further ahead to empty seats. There was no meal included, and the one we purchased could not be paid by POS."

Pro: "I canceled the flight 6 weeks ago, no refund issued."
Contra: "I canceled the flight 6 weeks ago, no refund issued."

Pro: "Boarding was quick and we arrived on time."
Contra: "When getting to Bucharest we were taken by bus and didn’t have a gate."

Pro: "Everything was quite fast, we were like 15 min before the plan ready with boarding, but then somebody needed medical assistabce and we left 15 min delayed. But that's ok, it's nobody's fault. Baggage arrived very fast in Hamburg."
Contra: "A minus for the Crew because when we arrived in Hamburg, people started to open the baggage boxes although we were still rolling (like 5 min too early) and they didn't say anything, so more people were following. When we arrived, almost all the people who could, had the baggage already with them. This happened in the past but the Crew stopped the people on time."

Pro: "What to like? The rudness? The delays? Or the fights on board!!!"
Contra: "The flight was delayed with nearly 2 hrs. Cabin crew were rude made as feel very uncomfortable. This flight as whoke was the worst one I have even been too. Never ever again. BLUE AIR NEEDS TO SORT ALOT OF THINGS BEFORE OFFER SUCH SERVICES"

Pro: "Stupid survey can’t eliminate category that doesn’t ajgpply"

Contra: "I was unable to check n online (although the process was intitated well earlier than 12 hours prior to departure). The system charged y credit card for a seat reservation and then crashed with an error, both on my phone and laptop browser. When I called at 9:00 am (when their offices are open) to ask for help with what happened, I received no answer other than, "the check in system has just closed. I am unable to help you in any way". I booked another flight with another carrier, and did not take this flight., not do I plan to book with them in the future That being said, it is not the job of the employee to defend a poorly working system. Services need upgrade asap."

Contra: "flight delayed by more than 1 hour"

Contra: "I have booked with 2 checked in baggage pieces. On check in I was told no baggage was paid and I had to pay 100€ for the baggage."

Pro: "Boarding was good, flight and crew were good, had refreshments and food which came as a surprise. Overall I had a very good flight."
Contra: "I liked everything"

Pro: "Clean enough"
Contra: "Charged £60 for hold luggage because the airline’s unstable website wouldn’t allow me to book in advance (£20 extra in the airport). Plane was delayed because they were late allowing passengers to board and missed the runway slot. Seats were uncomfortable - it was an older airframe."

Pro: "The added touches make all the difference! We didn’t expect free food and was delighted to receive breakfast. The chairs were much more comfortable than any other plane I’ve been on due to the adjustable head rest, and as a regular flyer to Cyprus, this made a difference. The sweets served just before landing is an excellent idea and something that we do need due to our ears, so this was appreciated. staff were attentive and pleasant."
Contra: "To have the menu and duty free booklet at the beginning of the flight would have been helpful."

Pro: "Flight Attendants very good"
Contra: "Dusseldorf to Warsaw: Boarding terrible including assistance and messaging. - Boarding chaos - Late flight out of Dusseldorf (about an hour) - Just before landing, pilot announced all connections would be made - (and even mentioned chicago) - Connecting flight was gone when I arrived at gate, and I was quick in getting to gate from prior flight - next flight caused 5 hour layover in Warsaw Warsaw to Chicago Boarding terrible including assistance and messaging. - Boarding chaos - Late flight our ot Warsaw (about an hour) - no messaging at gate about reason for delay - kept increasing departure by 5 minute increments; started at 16:40 ended 17:05 (I beleive) - once boarding was complete, pilot said delay was due to wait for connections (boarding was an hour and 15 minutes late). Very frustrated"

Pro: "They are more professional and helpful. Really seemed like they knew what they were doing. The flight crew was accommodating and polite. The plane was very comfortable"

Pro: "The free snack (biscuits and drink). The hard-working attendant (having to stuff all the baggage into the overhead lockers). Boarding at the rear door enabling me to get to my seat early."
Contra: "A slight whistling noise coming from the rear of the cabin, not too bothersome but it's there (I think the plane is getting a bit old). Not being able to disembark from the rear."

Contra: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."

Pro: "Crew, polite and friendly"
Contra: "delay of more than 6 hours and incorrect information"

Contra: "They change the fly departing time with 12 hours before I was flying"

Pro: "Easy to book on phone no problems getting boarding passes etc."
Contra: "Could not amend my booking tried to check a bag online after printing out boarding pass. Had to pay £46 for a 11k bag each way."

Pro: "Every thing."

Pro: "The flight went well."
Contra: "Bag drop off was terrible and stressful. We arrived 2.5 Hours early to drop the ONE suitcase and have brunch. We queued for 1.5 Hours to then be blocked as all six counters were given over to another flight and people who arrived LATER then us for our flight got to go first. It was incredibly stressful and frustrating especially when I checked in online before arriving at the airport. We had to rush and run through the airport and board at final call. In fact it would put me off flying with Blue Air again."

Contra: "Flight was cancelled a week before and didn't get a replacement flight. Got half of my money back. Will never book a blue air flight again !"

Pro: "Flight on time . Attentive crew . Good price ."
Contra: "Lack of leg room ."

Pro: "Arrived early to destination"
Contra: "Lack of entertainment also limited drinks"

Contra: "Rude crew, not organised work , not enough space for legs"

Contra: "I had to make my own way home from Manchester.. plane diverted due weather."

Pro: "The food they offer to purchase. Easy check in at the airport."
Contra: "Better seat pitch. I'm not a tall man, but the space is very small."

Pro: "On time , crew good... no complaints"

Pro: "Free drinks, cheap flight and fairly comfortable!"
Contra: "No allocated seat."

Pro: "Cheap in price, unexpected free snack on outbound flight, relaxed attitude to luggage, both hold and carry on, chartered unscheduled flight after original was cancelled"
Contra: "The fact our original flight was cancelled and we were delayed by 7.5 hours. They communication from the airport crew was little to non and flight time changed 4 times. They even told us difinitively that we would board at a certain time only for us to actually board nearly 2 hours later. They, without a doubt, knew the rescheduled flight time but strung us on anyway - I believe this was so they could save money on hotels"

Pro: "Everything was awesome!!! I am going to buy only from you my next flights."

Pro: "nothing"
Contra: "The agent lady on the desk did nothing to help us get on our flight. She refused to identify herself. We intend to sue the company for the damages caused to us because of this bad attitude."

Pro: "Everything"
Contra: "Nothing"

Pro: "I recomand to Everyone to use the airlines!!Very good quality"
Contra: "Nothing , was everything perfect!The stewardesses very nice"

Pro: "Food"
Contra: "Space to sit, especially when seated in the middle"