On June 18th, I flew from RDU to JFK, NY. The plane was delayed in the runway for 1+ hours. As soon as I got out of the plane, I got a wheelchair (dur to my heart and back pain) and told the agent to go as fast as he can to Turkish airline terminal so we can catch the flight. We arrived at Turkish airline gate and the airplane doors were closed. I asked and almost begged to let us get in, but our request was denied. Therefore, we lost our connecting flight by Turkish airline to Istanbul, Turkey. We still had 20 minutes left from the departure. But Turkish airline said, they close the door 40 minutes before the departure. Around 12:15 AM (now is June 19th), I walked all the way from Turkish airline to JetBlue ticket counter (half an hour walk) and asked for next flight to Istanbul. After waiting for 2+ hours in the line, JetBlue indicated that next day flight to Istanbul is all sold-out and Turkish airline does not have any space from JFK to Istanbul. The agent said, why don’t you get a hotel and come back tomorrow morning and there might be a space for you. She said, most of time, there is a cancellation, and they should be able to accommodate us. Then, we have started to search for near-by hotel and after 2+ hours searching (all near-by hotels were sold-out) around 3:30 AM we found a Comfort-Inn which was 10 miles away. We got Uber and went to that hotel. The guy asked for $230+$50 deposit cash (no credit card) per person for only 6 hours as we had to be out by 12 PM. My son and I got 2 rooms very close to lobby (Room# C15 and C17). Once I got to my room, I saw flies and bugs in the corner of my room. At this time, I thought about getting a rest and try to connect my next flight to Istanbul which was extremely important to me. Once I got into the bed, it was extremely uncomfortable. The bed was uneven and bad. To make the long story short, I only slept one hour (at the most) due to around 6 AM, lots of kids in the lobby were making noise which I could hear them well. They only reimbursed one of the rooms and the other one they charged us as my son had the same problem as me. I did not argue as my goal was to get to JFK airport and get my ticket to Istanbul to see my nephew and his new wife. We came back to JFK airport and again stayed in the line for 2+ hours. Once it was our turn, the JetBlue ticket counter indicated; they don’t have anything from JFK to Istanbul. However, they have a flight from JFK to Boston and from Boston to Istanbul. I said, Let’s get that ticket, immediately The JetBlue agent said, I had to go to Turkish airline “Lost and Found” section to pick up my luggage and hand carry it back to JetBlue from JFK to Boston, then from Boston to Istanbul. This means, I had to go back again all the way to Turkish airline in another Terminal, get my luggage and bring it back to JetBlue. Due to so many people missed their flights, I had to wait for 2+ hours to get my luggage due to “Lost and Found” being so busy with so many lost luggage from other passengers. After 2+ hours, I picked up my luggage and took it all the way back to JetBlue (half an hour walk). I got to JetBlue ticket counter and re-checked my luggage going from JFK to Boston and Boston to Istanbul. I spent 3+ hours walking around and then I went to JetBlue’s gate for departure to Boston at 7:30 PM and then from there depart to Istanbul at 11:30 PM. Around 7:10 PM, the agent announced that, the plane which was supposed to pick us up has not arrived and there will be a delay. I asked the ticket counter agent, how long is the delay and he said, he does not know. Around 8:30 PM, the plane was arrived. The agent told me, by time they board us, it will be 9:00 PM and the soonest we get to Boston, it will be between 10:30 to 10:40 PM which Turkish airline closes the gate for their 11:30 PM departure to Istanbul. So, the agent said, there is no way we could make on-time and I will miss the flight from Boston to Istanbul. I went back to the ticket counter, and they said, they don’t have anything next day (Tuesday June 21st) and asked to stay in the hotel for another night. At this time, I was unbelievably shocked and stunned by JetBlue and how they treated me. Being in JFK airport and that bad hotel for over 30+ hours, not having my medications with me, I was at a point of falling due to being weak of not taking my medicines. I never thought this would happen to me. I decided to go back home to RDU, NC as we have missed my nephew’s wedding on June 19th and also missed the “Ceremony after the Wedding” on June 20th. There was no point for us to go to Istanbul as my nephew and his wife were gone to Honeymoon and all relatives were going back to their countries. We were extremely disappointed as it happened twice and the level of caring we received were extremely low. JetBlue agents did not even care that we lost connecting flights twice. They were all laughing, working very slow, talking personal and eating Pizzas while taking care of JetBlue tense customers. At this point, we decided to go back home to RDU, NC. This was due to being weak and having dizziness. The agent said, they will issue us 2 on way tickets which will be paid for. The plane was supposed to leave JFK towards RDU at 9:55 PM. Guess what, it left the airport at 11:30 PM, and arrives in RDU around 12:45 AM. As soon as I got home, I took my medications, passed out and slept for 11 hours. On Monday I rest all day as my heart and my body were aching. Yesterday, I was in contact with jet Blue (Code share department) as well as Kayak agency and other agencies for hotels and tours which all were cancelled due to JetBlue delays which occurred twice back-to-back on Saturday and Sunday. In summary, I lost my nephew’s wedding who is like a son to me. While I was in airport, we spoke on the phone, after the Wedding and after the ceremony. He said, uncle, without you, this wedding was meaningless to me and my bright. As soon as he said, I cried. It broke my heart and we both cried over the phone. These back-to-back delays happened only because of JetBlue. My nephew and I lost a big one here as I am still at lost and could NOT believe, this happened to me.
It's such a disgrace that you thed kayak didn't email me to inform the cancellation flight from cluj on the 7th. I've spent a night at the Hilton hotel in cluj for which you should pay and also lost a say work. Also did 2 covid test te sister me 100 euros and pain. I am writing form Istanbul on the 8th wating to board to Miami flight TK0077. I expect you to have the decency and reimburse all the extra costs that were caused by you not the Turkish aireiles. By email the survey demonstrate that you had no idia about the cancellations. Shemful indeed. Please don't put your incompetence on the Turkish aireiles You can call at 786-285-6755. Thank you Adriana Manari
I've traveled with all major European airlines, Canadian and United States. Turkish Airlines is my favourite by far.
Pro: "Too short For my experience is not hectic"
Contra: "Entertainment crew food"
Pro: "Great experience, beautiful people, always smiling ant there to help you."
Contra: "They were making luggage issues with all passengers"
Pro: "Everything was great."
Contra: "Everything is exellent"
Contra: "The plane was late to fly. All the passengers were in, and we were ready to take off, but we kept sitting still for 30 minutes for no reason. Though the plane was not late at the end, as we landed on time."
Pro: "Departing on time"
Contra: "Food"
Pro: "The crew was very attentive and pleasant to all business class passengers . The food and service were excellent and great presentation. Seats were comfortable and great for sleeping ."
Contra: "There wasn’t anything that I can recall that made the trip unpleasant ."
Pro: "Every thing about my trip"
Contra: "The mashing not working in the airport in Istanbul for visa , and the internet, if u want the internet u need to have your phone active to get the code to put on so you get the service internet!!!! Same with a visa !! And since we are more a resident we don’t have local # of Turkey"
Pro: "Television options are great."
Contra: "Food was unrecognizable. No leg room"
Contra: "The Turkish airline is always late at take off Security check on the airport was horrible Not friendly people who work there And definitely no any kind of help Which make me for the second time miss my connection flight And definitely loose more money"
Pro: "The entertainment option was pretty good"
Contra: "There's very limited legroom on this plane."
Pro: "The flight was quite good, with pretty tasty food, plenty of food and drinks, chairs reclined quite a bit, little extra and gifts for kids, slippers, socks, ear plugs."
Contra: "Boarding prices very disorganized. No announcements and a crowd sprig where everyone just pulled at the gate. Very few announcements in general."
Contra: "The air conditioner on the plane was not working making the flight uncomfortably hot the entire flight."
Pro: "They take great care of their customers"
Pro: "everything . also very spacoius restrooms. it deserves vest airtline"
Contra: "hmmm the flight is slightlt longer . hopefully one day soon there will be ditect flight to Malta"
Pro: "Crew was good Comfortable seats"
Contra: "flight was bit hot food could have been better entertainment unit touch screen wasnt responsive on flight"
Pro: "Truly the best airline company! Affordable luxury & precision! The food offer got a bit poorer, but that is just a small speck against evil eye for this company :-)"
Pro: "Flight was supper comfortable and food was amazing Thanks to chef and pilot. Everything was good If I get good price again I will definitely fly with Turkish all the time :)"
Contra: "Very noisy plain . I could hear the air sounds only the bad thing was bothering me"
Pro: "Due to the breakdown in diplomatic relations between the United States and Turkey, we were not able to secure non-immigrant visas to enter Turkey, so we had to cancel our plans to Istanbul. It is a bit of a comfort to note that Turkish Airlines seems likely to refund us the price of our tickets. I appreciate it, because I don't think they are legally obligated, though it is the ethical thing to do."
Contra: "However, even getting our money back on the airline tickets won't reverse the disappointment of going through all of the effort and coordination to plan the trip. I intended to take my nephew to Istanbul, a city I've never been to and always pined to visit, and had encouraged a local friend whose son, close in age to my nephew, is studying music in Istanbul at this time. My nephew is studying in Valencia, and we thought it would be a really fun and memorable experience for them to meet, and maybe they would have decided to do some traveling together in the future or my friend's son could have visited my nephew in Valencia at some point this school year. All these plans went down the drain when we couldn't get visas. We are having to content ourselves with southern Spain instead."
Contra: "Coffee ahould have been served sometime before landing and not in the middle of the flight when everyone was asleep. Entertainement options were practically zero"
Pro: "Nothing"
Contra: "My mother is terminal, as in, she's DYING. So she was having a momentous flare up and we were running a little late. NOWHERE we were told we had to be at check in prior to an hour before the flight. Made it there 6 minutes after that "hour" check mark and were unable to make the flight. Tried to rebook and was told to pay the $800 per ticket that we already paid. Who has that kind of money? Guess I'll see if she can settle for sea world or the damn beach instead of Egypt like she wanted to. Thanks for nothing. For absolutely nothing."
Pro: "One of the best airlines. The Boring team in Cluj was really pleasant and courteous"
Contra: "No subtitles in foreign languages"
Pro: "awesome flight awesome food"
Contra: "I liked everything besides not getting a wheelchair."
Pro: "The few and very rarely seen employees are not even willing to listen to our questions let alone help us, Ican for sure say in 1 out of 10 wotkers there was only one that was willing to help And did let the one that helped us know I and my co travelers apriciated her or him to me there was one girl who offered me help after I cried because I thougth I would miss my flight to houston. I told her tgank you a 1000 times."
Contra: "Every thing Lack of help Lack of infirmation Lack of annoucement of next step Lack of a simple WIFI so I could let someone know what is happening to me There was no airport free wifi This turkish airline have now lost me as a customer unless I am traveling to somaliya where no other airline goes Bye bye Turkish air I am deeply disappointed at the lebel of the airport serveses For that reason I am done dealing with it and I will let this known to my friends and Family so they also stop doing bussniss with this airline It it my new mission now to stop anyone flying turkish air because of customer serves ... I just glad my horrifying experiance is over and I am home now Thanks for askiking me how was my flight"
Pro: "Flight attendants need to be friendly."
Contra: "I will never use Turkish airlines again."
Pro: "Turkish Airlines had new planes with a decent amount of leg room between the seats."
Contra: "I booked the seats really early and did not book the last row before the lavatory, but that's where we were assigned seats."
Pro: "Everything this airline goes out of their way to make the flier happy and pleased, food and entertainment superb and American Airlines in general should learn from them"
Contra: "N/A"
Pro: "The food is imazing"
Contra: "40mins rotar"
Pro: "Good service and perfect entertainment"
Contra: "Worst flight I have ever been in. Horrible leg space. It was so uncomfortable."
Pro: "Food Was good and right amount."
Pro: "Food and service were fine, plenty of movie choices on the screen, nice goody bag with slippers, ear plugs, eye mask, etc . . ."
Contra: "Turkish Airlines website is the worst I've ever used. Embarrassingly bad, really."
Contra: "My flight was cancelled ten days prior to departure. Nothing to do with weather. Without my permission they, booked my return flight with a 20 hour layover in Istanbul airport. I had to buy a new ticket home on a different airline. Waiting for a refund which currently seems impossible."
Pro: "Everything"
Contra: "They don't speak very well English"
Pro: "Absolutely nothing, because it never happened."
Contra: "I don't like the fact that I'm stuck in a hotel in turkey without an inkling of when my flight will take off or if it will even take off. I was sent from desk to desk and everyone I spoke with said the same thing, "I don't know" , To every singlee question I had. I slept In the airport like a homeless person just to be shuttled around turkey afterwards in search of a hotel, and I say search because the shuttle that was provided went to 2 different hotels before we got to the one I'm in now. I'm disgusted, and afraid I won't even get a flight out of here."
Contra: "Worst wheel chair service"
Pro: "Entertainment"
Contra: "Seats was a lil tight , food was a lil warm not hot"
Pro: "Good food, on time, comfterbal"
Contra: "Takes rime till theyl take your food plat"
Pro: "Great entertainment selection."
Contra: "The cabin was too warm--i was sweating for a good part of the flight. I'm a taller person and felt the seats were uncomfortable--especially when the person in front of me was reclined. It made it nearly impossible to get any sleep."
Pro: "The same as above."
Pro: "that we got to check in 2 bags"
Contra: "-lost one of my bags"
Pro: "It is on time, crew is professional. In general, the flight was ok."
Contra: "Pillows & blankets are not always available. Seats are not comfortable. More bread is needed for the breakfast meal."
Pro: "I had not had the possibility through the third party website to precise I woud like a vegetarian dish, but the staff could arrange it on the plane. The food was delicious."
Contra: "The contrast of the screen was bad, it was hard to see if the scene on the screen was a bit dark."
Contra: "We called Turkish Air and chose our seats. They changed our assignment to inside seats. No notification."
Pro: "Service was outstanding!"
Contra: "I have no complaints!"
Food was absolutely terrible…old plane.. small seats
Free water and chocolate on board
Both flights Mumbai to Frankurt and Frankfurt to Orlando Crew did not check person sitting to me not wearing their masks, masks hung around the neck and not on the nose and mouth! It was uncomfortable for me too even sit there as they chatted the whole time with the Crew and even tried to make conversation with me without mask! I thought Crew was responsible to check people! I ordered special veg meal, it was awful in taste, since I had just travelled same flights to India and was now returning exact same food, I requested if I could exchange for extra meal I was refused I landed up not eating anything! Crew had no courtesy to arrange anything for me in Business class, terrible while another couple siting there who refused to eat from menu food was arranged for them! I was so very disappointed, what's the point traveling Business when they kept me hungry! No masks on people, no food options, I was on 3 flights back to back slept most of time when I woke up they did not even care to offer drinks forget food...all this in Business class on Dec 9th.
Lufthansa is a great choice! Would fly with them again.
Well I guess more flexibility from terminal to terminal and close to the gates. Thanks
Pro: "Crew was friendly, but dis not show Seating flexibility based on passengers spacing"
Pro: "Flight was on time"
Contra: "Very rude crew, I asked for water and I was told to get and help myself"
Pro: "Fabulous Stuart’s."
Contra: "1h of delay .... is inadmissible for the price what we are paying for the tickets..."
Pro: "nothing"
Contra: "better accommodation of passangers"
Pro: "Crew members went out of their way to ensure the passengers’ comfort."
Contra: "Boarding process in Frankfurt was very confusing and haphazard. Some passengers had been pre-checked, others had not been- which delayed the boarding. Flight was an hour late. Baggage claim in Delhi was a mess- had to wait for more than hour to get one checked bag."
Pro: "Standard good Lufthansa service"
Contra: "Munich airport is very difficult to reach. I avoid it whenever possible."
Pro: "Good standard Lufthansa service"
Contra: "Economy seats are too cramped, in comparison to the other airlines"
Pro: "Nothing"
Contra: "Everything"
Pro: "Nothing"
Contra: "The flight left 19 minutes early, stranding 7 people who were connecting from New Orleans. We ran across the entire airport and made it to the gate before departure time. The employee at Lufthansa Senator lounge was nice enough to tell us that the crew must have felt like leaving early. She was very nonchalant about the whole issue. She also refused to assist us, and told us we needed to exit the airport and reenter through the ticketing counter. I upheld my end of the deal by reaching the gate in time. This situation needs to be rectified."
Pro: "The food and drink were the only two enjoyable moments of this flight."
Contra: "The crew in Cluj airport could not care less about getting the plane boarded and departed on time. For 20 minutes crew stood around in the airport talking to each other and using their cellphones. Finally the transport bus was loaded only to have the bus driver get out, and talk to another employee while simultaneously using his phone. No information was given for the delay and the plane was boarded at time of departure. This careless and unbothered attitude resulted in a missed connecting flight for my partner and I. We were completely unassisted by crew on the plane and ended up having to wait 24hours for our next flight home. Absolutely disgusted by the service provided from Cluj to Munich. I would seriously consider another airline before booking again with Lufthansa for this route."
Pro: "Business class"
Contra: "Nothing not to like"
Pro: "I thought the new plane was wonderful. The flight attendant was great and professional."
Contra: "I flew with Lufthansa about two years ago and the food was soooo much better. The food on this trip was very distasteful."
Pro: "All good"
Contra: "Nothing"
Pro: "This flight is usually fully booked but there happened to be an empty seat next to mine which was much appreciated"
Contra: "Nothing"
Contra: "Due to the reason that the flight was overbookef LH asked us to drop off our hand luggages as well in MXP, however both were approved for the cabine. Due to the late departure our luggages missed the connection so they left our luggage behind in MUC"
Pro: "We liked it all. Great flight!"
Contra: "The big layover but even that worked out well"
Contra: "We paid extra to have a bassinet as we were traveling with a baby. The entire row (a family) behind us was very sick, coughing, sneezing, and blowing their noses the whole flight. As we were concerned for our daughters health, we asked the flight attendants if we could lmove to the bulkhead that was open at the front of the plane. They wanted to charge us $500 EACH to move, even though the seats were open. One of the flight attendants even commented how terrible it was for our baby to have a row of sick people behind us, yet they refused to move us. Fast forward, our daughter ended up getting sick during our trip to Florence, and now my husband is sick. As such, we’ve had to miss out on things during our vacation. It would not have been difficult to move us to empty seats in the front of the plane, so we could use the bassinet we paid for. This small gesture would have made our flight and our trip much better."
Pro: "Huge selection of movies and entertainment. Good food, especially the fresh salad and vegetarian option for dinner. Good wine selection, the saving grace for what I consider an over sold flight. The service staff was attentive and professional. The pilot and crew were great, I felt very safe."
Contra: "Delays in both legs of my trip made connecting flight nerve wracking. Economy seating was horrible. Uncomfortable, too many people stuffed into claustrophobic conditions. The funk was pretty overwhelming. Bathrooms were stinky and ran out of toilet paper. Only the free flowing wine made it tolerable."
Pro: "The flight attendants were very helpful and the good was quite good."
Contra: "Nothing that can be changed. It was a long flight."
Pro: "Service, food, and entertainment was great!"
Contra: "Nothing."
Pro: "The crew did a great job. The flight turned out to be nearly 10 hours since we had 150 knot headwinds. The food and free wine made things much to tolerable. You can't go wrong with Lufthansa."
Pro: "Flight was fine..."
Contra: "When two passengers got into a brawl over who knows what, it took two hours for the police to come on board and take them off the flight. They should have been removed quickly. Missed connecting flight. Messed my day up big time."
Pro: "I love the fact that the flight arrived on time and there were no delays. I can say our time was respected by the airline."
Contra: "There can be a better range of entertainment on the flight, and flying Lufthansa their isn't too much food variety"
Contra: "Always the same mess in Frankfurt to get into terminal Z, surely waited 30 minutes and almost lost connection. Food quality mediocre at best. Lost luggage, no Lufthansa representative around at baggage claim."
Pro: "The plane was new, clean and tight. Seats very narrow, no foot room with carry bag under seat on front. On time depart and arrive. Good movies. BUT, where are my bags. Second day in Geneva without clothes or medicines. SwissPort at GVA isn’t helping. They don’t even know where they are: don’t know if they left EWR"
Pro: "Made tight connection. Slept entire trip"
Pro: "Efficiency and made sure our luggage made it on our connecting flight"
Contra: "All good no complaints"
Pro: "Good service on the flight"
Contra: "Flight was delayed for over an hour once we were on the tarmac without an explanation and then baggage delivery in Faro was some of the slowest I've evert experienced."
Pro: "We paid for extra legroom, if not the trip would've been very uncomfortable"
Contra: "I thought the food was very bad"
Pro: "Nothing"
Contra: "An hour late"
Pro: "Standard short flight."
Contra: "I have no idea why they would book this flight for a connection to Chicago. They only gave me an hour window for connecting and with the plane delayed 30 minutes I had to rush through and skip everyone in like at passport check and made it just as the were boarding my connection."
Contra: "First flight mechanical issue so couldn't make it to any of my connecting flights and they had to reroute me, however they couldn't get me to Torino so they got me to Milan and I had to take a two hour bus and then the metro to get where I needed to be. And it took them over an hour to reroute my flight!"
Pro: "The seats were roomy, the flight staff was attentive and very efficient. The plane was clean and offered many different movies to watch. They even had new releases on those list along with games and music. I truly enjoyed my first experience with this airline!"
Contra: "They offered alternative media for people with dietary restrictions and I didn't know this when I booked. I'm gf and they could have accommodated, had I known."
Contra: "The in flight entertainment was slightly inadequate."
Pro: "Everything I like with LH"
Pro: "Crew service"
Contra: "No entertainment on board"
Contra: "I will not be taking this airlines again"
Pro: "The entertainment options are excellent and make the flight go faster. Meals are good and well spaced."
Contra: "Leg room in economy class is still a problem. 11 hours with very little room to shift position is just unpleasant."
Pro: "I was bumped up to Premium Economy, which resulted in a much more comfortable flight than Economy. The crew was nice."
Contra: "Entertainment choices did not include newer movies. Too many older movies that had already been watched prior to this flight."
Pro: "I appreciate the taxi, in Munich airport, to my next connection."
Contra: "I disliked the late departure."
Pro: "Efficiency, courtesy, professionalism."
Contra: "none"
Small seats , no entertainment, crowded flight
Pentru mine totul a funcționat bine… chiar foarte bine
Pro: "fast and friendly checkin, fast boarding, easy transmit"
Contra: "food"
Pro: "yes, seat is always ok , I'm not overweight"
Contra: "basically, nothing, just keep smiling"
Pro: "The entertainment system was good and the crew excellent. The person in front of me did not put their seat back which made my trip more comfortable. Loading and unloading was orderly and efficient."
Contra: "Food could have been better"
Pro: "Service was very good"
Pro: "Seat was very comfortable and lots of leg room. Food was good."
Pro: "Good amount of leg space"
Contra: "Entertainment"
Pro: "Crew allowed me to change seats to get two empty seats by the window that were available."
Pro: "One crew member in the OTP-VIE flight that was great in service ."
Contra: "The delaying of both flights . The crew service on the VIE-NICE flight was awful ."
Contra: "The crew kept the temperature in cabin at 26 or 28 degrees Celsius. Whole trip felt like being in the oven. I will NEVER EVER FLY AUSTRIAN AIRLINES AGAIN."
Pro: "Crew was fantastic and with an exceptional service. Food was really good."
Contra: "Maybe the seats coudl be a little bit wider"
Pro: "Clean aircraft, polite crew."
Contra: "1. Check-In , Check-In , check-In .. automated much more time consuming and probably costly. 2. Delayed flight (as usual) .. 6.am D.T. should either mean 6.00 or 6.05 or 6.10 ... but not 6.30. 3. Very tight connection flights in Vienna, so a slight delay could mean missed connection. 4. Food"
Pro: "On time, best connection for me, earning miles on my program. I booked based on time and cost, didn't even pay attention to what airline."
Contra: "No food, plane felt pretty old and not so clean. Smaller seats than the other flights I had with Lufthansa. Otherwise, it was fine. I had a pretty bad earache on that particular flight, so I liked it less than I might have otherwise. Something didn't feel right, pressure wrong or something."
Pro: "Very nice staff on board and timely departure"
Contra: "Cold during the flight"
Pro: "Flight on time, and luggage was at destination. Crew OK"
Contra: "Food disappointing, dry, and tasteless, my dinner was missing half of what my husband had. Was not worth the effort to complain. Seats left you in pain, no lower back support, and very hard seats."
Contra: "Flight was late leaving, so I had to run across Frankfurt airport to get my flight to the US. My luggage has still not arrived two days after I get to the US."
Pro: "Everything was awesome best flight i had in my life."
Contra: "Nothing"
Pro: "Nothing so far"
Contra: "Our luggage did not make it in a 2nd flight. We had to fill out many many many oaoers st Odessa airport It took 1,5 hours & our ride to hotel did not wait for us & left. Some other taxi driver gave ya a ride & charged ys $50 rather than $20 that ya the cost of our reserved ride. When we got to our hotel, we had to pay $20 for the transfer to hotel even though he left. Now we have no toothbrush or any change of clothes & hopefully we will get our luggage tomorrow after 2pm"
Contra: "Caótica boarding Uncomfortable seats did not recline"
Contra: "Delayed longer than the flight time"
Pro: "The stewardess is very polite and accommodating n"
Contra: "Nothing"
Contra: "THey denied me and I lost all tickets including back trips as well. Nobody helped me to change tickets, they just care about money and reselling my tickets to other passengers."
Pro: "Not much!"
Contra: "No one available nor willing to help with checking process. Told to just try the checking machines."
Pro: "Staff were always courteous."
Pro: "Arriving alive. Attentive service was a nice bonus."
Contra: "I am alive. Everything else seems utterly petty (even the total lack of dancing monkeys!)"
Contra: "Food is appauling!"
Contra: "They are always delayed"
Pro: "Plane was half empty, so we could sleep on three middle seats"
Contra: "I would expect more (and better) food for 9 hour intercontinental flight"
Contra: "Food part was missing."
Pro: "Organized orderly boarding. Food was snack only. Flight crew was pleasant and helpful"
Contra: "Prior to take-off, we spent 2 hours after boarding on an incredibly hot plane with no working air conditioning"
Contra: "Long transit more than 12H without free accommodation nor meals"
Pro: "Short flight."
Contra: "Seat comfort was meh."
Pro: "Drinks were included"
Contra: "No entertainment available not even to pay for. Wifi is overpriced"
Pro: "Everything was great except seats uncomfortable"
Contra: "Uncomfortable seats"
Contra: "seats too cramped"
Contra: "very tight connection in VIE after a small late departure from LHR but we make the connection."
Pro: "It was pleasant all around"
Pro: "My bag didn't make my connecting flight so I guess they upgraded me because of that. Exceptional service, food and comfort. Ground staff at Vienna and crew were wonderful."
Contra: "if you sit in the rear part of the aircraft no menu no food options for you they give you what have left."
Contra: "One flight was cancelled resulting in a 6 hour wait, the second flight was 2 hours late. Meat meals ran out quick resulting in a vegetarian only option for a lot of passengers"
Contra: "While boarding, the AC was off due to a mechanical issue. The plane was uncomfortably hot, but the pilot and flight attendants were appropriately apologetic. The issue was resolved once we took off."
Pro: "Flight attendance were amazing Smooth flight Comfortable seats"
Contra: "Boarding was very unorganized"
Pro: "The flight was good, the food was good, the crew was excellent"
Contra: "The wheel on my luggage was broken (it was fine the whole trip). I had to throw out my bag after I got it home"
Pro: "Clean aircraft, nice crew, efficient boarding, small airport (Varna)"
Contra: "We finally had to resort to twitter to do our check-in which was only for the second part of the journey."
Delayed flight, it is noticeable airplanes noticeable aged
same as from LUX … professional, nice.
They canceled our flights but the flight went on anyway.
Contra: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Pro: "Confort and kindness"
Contra: "It was too cold"
Pro: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Pro: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Contra: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
Pro: "Slow service."
Contra: "Better communication!"
Pro: "Great plane and staff"
Contra: "Delayed"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Contra: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Contra: "Turn the lights on early making it hard to sleep"
Pro: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Contra: "Nothing"
Pro: "Efficient boarding system, clearly signposted. Professional staff"
Pro: "Friendly crew."
Contra: "So many people on a 747!!"
Contra: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Pro: "Friendly in-flight personell"
Contra: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Pro: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Pro: "The aircraft was clean"
Contra: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Contra: "Bit cramped for space"
Pro: "Bording was good and general flight ok"
Contra: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
Pro: "Lovely staff, good food, great movies."
Contra: "Crowded seating, wake-up for breakfast service two hours before arrival"
Pro: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Contra: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
Contra: "They stole my money"
Pro: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Contra: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
Pro: "Flight was delayed for three hours and was a very stressful flight"
Contra: "Flight was not on time and got to destination very very late pier management of aircrafts"
Pro: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Contra: "Nothing to be honest . All positive."
Contra: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Contra: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Pro: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Contra: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
Pro: "staff was fine"
Contra: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Contra: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
Pro: "Arriving more or less on time"
Contra: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"
Pro: "Timing & efficiency. Good food though only a sandwich."
Contra: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
Pro: "On time."
Contra: "No negative"
Contra: "The bags where damaged from the staff"
Contra: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
Pro: "Speed, crew, and reliability."
Contra: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Pro: "Except for my negative comment, a good flight."
Contra: "I paid extra for a window seat, but due to the poor alignment of the seats with the actual windows, I actually sat next to a wall! Nol much to see out of a wall. If KLM are going to charge extra for a window seat, then they should make sure there is a window there! If the seat had actually had a window it would have been an excellent flight."
Pro: "A nice short flight"
Contra: "We had booked business on our flight to Milan, and it was extremely disappointing that on this sector they put us on the last seat in the back of the plane. There were plent of seats on this flight that had extended legroom. A bit of a mystery, why Westjet elected to put usin the last seats on the plane?"
Pro: "Almost missed flight due to line at customs and having to pick up suitcase and check in again, they did wait for me though"
No food or entertainment. Reasonable seats
You asked about food and entertainment, but there was none. The seats were uncomfortable.
Daca tot se schimba avionul, ar trebui sa se tina cont si de faptul ca DACA AI PLATIT LOC EXTRASPACE TREBUIE SA BENFICIEZI DE EL! Am avut platit loc extra space care s-a transformat într-un loc normal. De toata jjena!
announcements in english. 5 hour delay, asked twice (and so did other passengers), but no updates in any other language.
Contra: "This really is more about the flight from paris to Bucharest: I’ve literally never experienced a worse ticketing and boarding process. Old planes, ride staff (even by remarkably curt and abrupt Romanian standards). Broken inline experience. Overall unpleasant. Seems to be flown only by Romanian families with hundreds of pounds of luggage. Like a caravan."
Contra: "could not be delayed"
Contra: "I missed my flight because my previous flight was delayed 2.5 hrs"
Pro: "To be going home!"
Contra: "Female crew taking orders then taking ages to ring drinks a d they move on to others instead of finishing what they were doing. Then you're lucky if you get given 1 sugar and no spoon lol."
Pro: "Food was excellent; boarding a litlle bit crowded, but didn't notice as had been busy; crew has been kind and helpful"
Contra: "Unconfortable chair seats; seatbelt too short; tables too low for tall ppl"
Pro: "The flight departed on time and arrived the same. The seat was a tad bit narrow for me but then I am a tall guy at 6'5". Crew was very professional. Ticket cost was a third of what the other airlines were offering for a Sunday fare. I'll definitely use BlueAir again!"
Contra: "I was not allowed to take the push chair on board even though on the inbound flight was ok to do so. I have purchased the push chair especially so I can take it on board. Disappointed."
Pro: "The crew was well trained, kind and receptive. The pilot managed to drive through a storm and even arrive 10 minutes faster after leaving 5 minutes late."
Contra: "Passengers traveling with pets took our reserved seats. The places for our baggages were occupied. When addressing this issue, we were told to move further ahead to empty seats. There was no meal included, and the one we purchased could not be paid by POS."
Pro: "I canceled the flight 6 weeks ago, no refund issued."
Contra: "I canceled the flight 6 weeks ago, no refund issued."
Pro: "Boarding was quick and we arrived on time."
Contra: "When getting to Bucharest we were taken by bus and didn’t have a gate."
Pro: "Everything was quite fast, we were like 15 min before the plan ready with boarding, but then somebody needed medical assistabce and we left 15 min delayed. But that's ok, it's nobody's fault. Baggage arrived very fast in Hamburg."
Contra: "A minus for the Crew because when we arrived in Hamburg, people started to open the baggage boxes although we were still rolling (like 5 min too early) and they didn't say anything, so more people were following. When we arrived, almost all the people who could, had the baggage already with them. This happened in the past but the Crew stopped the people on time."
Contra: "I was unable to check n online (although the process was intitated well earlier than 12 hours prior to departure). The system charged y credit card for a seat reservation and then crashed with an error, both on my phone and laptop browser. When I called at 9:00 am (when their offices are open) to ask for help with what happened, I received no answer other than, "the check in system has just closed. I am unable to help you in any way". I booked another flight with another carrier, and did not take this flight., not do I plan to book with them in the future That being said, it is not the job of the employee to defend a poorly working system. Services need upgrade asap."
Contra: "flight delayed by more than 1 hour"
Contra: "I have booked with 2 checked in baggage pieces. On check in I was told no baggage was paid and I had to pay 100€ for the baggage."
Pro: "Flight Attendants very good"
Contra: "Dusseldorf to Warsaw: Boarding terrible including assistance and messaging. - Boarding chaos - Late flight out of Dusseldorf (about an hour) - Just before landing, pilot announced all connections would be made - (and even mentioned chicago) - Connecting flight was gone when I arrived at gate, and I was quick in getting to gate from prior flight - next flight caused 5 hour layover in Warsaw Warsaw to Chicago Boarding terrible including assistance and messaging. - Boarding chaos - Late flight our ot Warsaw (about an hour) - no messaging at gate about reason for delay - kept increasing departure by 5 minute increments; started at 16:40 ended 17:05 (I beleive) - once boarding was complete, pilot said delay was due to wait for connections (boarding was an hour and 15 minutes late). Very frustrated"
Pro: "They are more professional and helpful. Really seemed like they knew what they were doing. The flight crew was accommodating and polite. The plane was very comfortable"
Contra: "7hour delayin onnecting flight! Seats on plane torn and very uncomfortable, meal booked but no food available."
Pro: "Flight was delay by 1 hour consequently my luggage did Ot arrive with me to Katowice on top of that there is no more flights today from waw to kat with lot Airline"
Contra: "Serive to pay extra luggage very very slow"
Contra: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."
Pro: "company gave out free drinks and snacks"
Contra: "They change the fly departing time with 12 hours before I was flying"
Pro: "The flight went well."
Contra: "Bag drop off was terrible and stressful. We arrived 2.5 Hours early to drop the ONE suitcase and have brunch. We queued for 1.5 Hours to then be blocked as all six counters were given over to another flight and people who arrived LATER then us for our flight got to go first. It was incredibly stressful and frustrating especially when I checked in online before arriving at the airport. We had to rush and run through the airport and board at final call. In fact it would put me off flying with Blue Air again."
Pro: "Flight on time . Attentive crew . Good price ."
Contra: "Lack of leg room ."
Contra: "The actual flight was good, but to try and check in on line is murder..the website needs a totally new revamp, both to & from Larnaca I was unable to check in on line. You enter all your details press confirm and it is supposed to go to the next instruction, but a message appeared then took you back to your previous page and you had to input all your details again..this happened many times before I eventually gave up."
Pro: "Arrived early to destination"
Contra: "Lack of entertainment also limited drinks"
Pro: "The flight was punctual"
Contra: "I got charged twice for luggage and couldn't get a refund"
Contra: "Rude crew, not organised work , not enough space for legs"
Contra: "I had to make my own way home from Manchester.. plane diverted due weather."
Pro: "The food they offer to purchase. Easy check in at the airport."
Contra: "Better seat pitch. I'm not a tall man, but the space is very small."
Pro: "free breakfast great staff"
Pro: "Free drinks, cheap flight and fairly comfortable!"
Contra: "No allocated seat."
Pro: "staff very friendly and polite ..airplane wasnt full so i get the chance to have a nice fly with my 2 little sons"
Contra: "-"
Pro: "nothing"
Contra: "The agent lady on the desk did nothing to help us get on our flight. She refused to identify herself. We intend to sue the company for the damages caused to us because of this bad attitude."
Pro: "Everything"
Contra: "Nothing"
Pro: "Food"
Contra: "Space to sit, especially when seated in the middle"
Pro: "Can't say that I liked anything at all."
Contra: "1. Poor coordination by the crew members. 2. Been treated with arrogance and superiority by crew members. 3. Disgusting food."
Pro: "comfy seats and a breakfast thrown in !"
Contra: "not much"
Pro: "Leaving more or less on time serving food & beverages on a low cost flight Even though I didnt eat (carb free, there were'nt any friut or vegtebles) yet the idea was thoughtfull."
Contra: "Seats rather narrow"
Pro: "Good price, comfortable seats, nuce food and candies"
Contra: "No online check-in. 1 hour waiting for nothing."
Pro: "First time flying with them. Strongly recommended!"
Pro: "Staff on board was friendly"
Contra: "Planes were late Issue with on-line check-in Non responsive contact center at high cost per minute Absolutely inadequate space for knees, am 1.93 and my knees were stuck all the way during the flight although I had upgraded to a seat with better space. Old aircraft"
Pro: "The service was OK, we flew on time and the flight itself was pleasant."
Contra: "The interior of the aircrafts looked old and a bit dirty. The feeling is that you are flying on a poor low cost service."
