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Pro: "Lots of in flight entertainment options. Good meals. Very nice and helpful attendants."

Pro: "Staff at Istanbul Airport kindly re-opened the gate for late passengers due to unexpected delays of preceding Turkish Airlines flights. Otherwise, I must have missed the flight from Istanbul to Rome."
Contra: "Nothing."

Pro: "Turkish Airlines had new planes with a decent amount of leg room between the seats."
Contra: "I booked the seats really early and did not book the last row before the lavatory, but that's where we were assigned seats."

Contra: "The worst attitude. Travelled with baby and gave us seats separated and no basinet. Said don't care"

Pro: "food, entertainment"
Contra: "I liked everything"

Pro: "The food on flight."
Contra: "Ground staff in Istanbul were very rude! Staff would not respond to lights turned on on the flight as well, for any assistance."

Pro: "Short flight-everything fine. Great plane."
Contra: "Having to pay for internet if you want to use it. The way Israelis queue at the airport, leaving no room between you and them...too much pressure. Strange 'breakfast"."

Pro: "Comfort"
Contra: "They lost one of our bags."

Pro: "The boarding was fast and smooth"
Contra: "The food"

Pro: "Start from online checking, baggage dropped and boarding flight is a hidden tradition of high class hospitality experience. My first time ever to use Turkish airlines succeeded my expectations. food is great, the onboard seat is comfortable and the crews they're wonderful."
Contra: "Quietness and simplicity looks of high quality of crews presentation is a high class professional experience."

Pro: "Great Airlines"

Pro: "Nothing.... except the movies"
Contra: "Everything....food and service. The airlines also Lost our bags...and till today cannot trace or find it. Went on a cruise with 2 pairs of clothes. How does an airline give a bag tag to a passenger without putting it in the bag???? 12 days and no bags.... terrible call center service too no help at all."

Pro: "Great comfort and speedy service of beverage and breakfast"
Contra: "They didn't pick up the dishes fast"

Pro: "Our flight was cancelled and they gave us direct flight back to Singapore in premium economy seats."
Contra: "This is our second experience of flights being cancelled via Turkish Airlines. Very disappointing customer care when flights get cancelled. Staff totally unprepared and untrained for such situations. We waited around for 6 hours before finding out on our own, that the flight was cancelled. The notice was not shown on the board. In all waited around at the airport for more than 10 hours before we were finally carted off to a small hotel near by at 1230am in the morning. Very little to no information given throughout the whole process, stranded with parched throats, no luggage, clean clothes or toothbrush."

Pro: "No real issues, we were served a decent meal, plane was new and the crew were friendly."
Contra: "Flight was severely delayed, not due to any fault of the airline but we were left sitting on board for 90 minutes with very little information m."

Contra: "There was not enough milk while they know there is alot of kids"

Pro: "Like my trip to Istanbul, I had no complaints. It was easy to make my transition to this flight and boarding was fine and once again the crew were friendly and welcoming. The short 2 1/2 hour flight went well."

Pro: "Flights were on time; Crew was pleasant - asked for water and was provided in a minutes; Pilots were great, they have landed smoothly"

Contra: "None"

Pro: "The window seat"
Contra: "Nothing"

Pro: "Everything"
Contra: "They don't speak very well English"

Pro: "Everything, it's just straightforward and good, the only thing I don't like it's no direct flights from my local airport, but if I have to go via Istanbul then Turkish airlines it's my preferred carrier."

Pro: "Add good airline to Atlanta to eu"

Contra: "ذهبت لتاجيل موعد الطياره بنفس يوم السفر فقالوا لي يجب دفع غرامه 154 دولار سالت الموظفه كم التذكره الجديده قالت 130 دولار قلت لها على النت 105 دولار قالت صحيح ذهبت وشريت تذكره عوده جديده عن النت بعد ان سرت 4 ساعات الى المطار ذهابا وايابا لتغير الطائره"

Pro: "Nothing"
Contra: "The food was no good. The airplane was so hot sometimes I couldn't breathe"

Pro: "Impressive design of the cabin, especially the extra large WC. Wonderful staff. Food was exceptional and plentiful."
Contra: "Need a bit more leg room in economy. The seat width and cushion was excellent, but when the person in front of me reclined, I could barely get out of my seat."

Pro: "I liked everything about this flight. As a first time international flyer, I couldn't have asked for a better Airline. They definitely went above and beyond to provide a great experience and vacation!!"
Contra: "The only suggestion would be more comfortable seats. Although, when flying for 13 hours any seat will feel uncomfortable. Turkish Airlines did an amazing job providing essentials to make us as comfortable as possible. I would definitely recommend this airline to others."

Pro: "Plane was nice. Crew was very nice."
Contra: "The plane was blazing hot. The in flight entertainment system was down for half the flight."

Contra: "I didn't received my luggage same day Ithat was not find it and I had to wait 4 days to get it"

Contra: "We boarded on time but the flight didn't leave for another 45 minutes or so. This made me miss my next flight when I landed in Instanbul. I think they might have been doing extra checks on the plane so it's fine. Even though I missed my flight and it was out of my control, I was able get another flight within 5 hours and free of charge!"

Pro: "Service and food were very good, so happy to be fed and watered even though it was a short flight, really pleasant surprise."
Contra: "The wait to go through security when we got to Rome, but I dont think the airline was the cause of that."

Pro: "Flights attendants very nice, offered full meal if hungry"
Contra: "Paid to upgrade to business/first class and still was given a seat in economy. I don't mind economy as I sit in economy often but this time I paid extra money to be up front and they did not consider that."

Pro: "None"
Contra: "Flight was delayed by one hour"

Pro: "فى رحلة الذهاب فقدنا شنطة وكان الفطور جدا ضعيف لأ يلق بطيران وصلنا مطار اسطنبول تعامل سيئ جدا من الموظفين. هناك مشكلة في الدولة صحيح لاكن تعامل جدا سيء"

Pro: "Waiting half and one hours before fly out from airport, because the fly road is busy for landing."

Pro: "Comfort Movie Selection Friendly Hostess Thoughtfulness"
Contra: "None"

Contra: "We reserved the seats we wanted on all our flights. On every leg of out trip Turkish Air reassigned us to very poor inside seats without notifying us. I will not fly Turkish Air again."

Pro: "Still able to rest & crew very nice and helpful"

Pro: "Very professional and forthcoming crew, nice food, good choice of entertainment."
Contra: "A bit older plane with very weak (invisible in light) entertainment system monitors, yet clean and well maintained."

Pro: "Pretty much everything"
Contra: "Was late taking off"

Pro: "The attention to the crew. They were attentive to all orders"
Contra: "The food has too much bread and pasta. The seats recinan well but there is little room"

Pro: "Everything was excellent"

Pro: "They gave us a meal on a 2.5 hour flight and we were very surprised!"
Contra: "They boarded late and you had to take a shuttle to the plan. We drove to the plane and waited for 15 minutes in the cramped shuttle while they were putting another staircase to the plane and finishing prepping it. We left a half an hour late and the flight was already at 10pm. It was a pretty terrible experience! And the section of the Istanbul airport we were in was pretty dirty. Also the movie they played had two language options but no English which was disappointing."

Pro: "Check-in counter staff"
Contra: "boarding process"

Contra: "There seemed to be no check in which confused me a little. The luggage pick up was more of a zoo than usual and plenty of suffocating dust from construction while we waited."

Contra: "Did not have as the flight to istanbul was cancelled and moved to alitalia"

Pro: "The food and drinks were excellent."
Contra: "Entertainment option was restricted to one movie for everyone on the flight. I wasn't interested in the movie. This flight was not equipped with the entertainment suite attached to the chair like the previous flight."

Pro: "Continued the great service"
Contra: "I would like a little more leg room"

Contra: "Poor Food quality which caused food poisioning"

Pro: "Nothing. It was ok at best which is fine on a good day."
Contra: "Flight out was late due to the bus being late picking up the crew. We had to run for our connections. On the way back we were delayed again , leaving 20 minutes to make our connection. Security at Frankfurt was so poor. Of the potential number of lines available, there were only two operating despite the number of passengers, most of whom were late for their connections. It took us over 30 minutes to get through. Luckily the connecting flight was delayed over an hour."

Pro: "The service to clients number one. I like"

Pro: "We were traveling to cancun, the best part is we picked up our bags just in our final destination."

Pro: "It is so nice to flight on board a plane were the staff knows what to do."

Pro: "Served sandwiches even though 1.5 hour flight."
Contra: "Slow and unorganized boarding. Crew was not outwardly friendly."

Pro: "friendly service"
Contra: "no head support"

Pro: "We originally paid for seats a month before and were told to move seats because the plane was full. Plane was not full. Would like refund."
Contra: "Customer service"

Contra: "Having to go through passport control and security a second time took too much time for the connection between flights."

Contra: "The waiting time"

Contra: "When I picked up my luggage one piece had a broken zipper and my belongings fell out"

Pro: "One of flight attendants lent me her phone charger to charge my phone which absolutely saved and they were just generally very pleasant and easy to interact with."

Pro: "Efficient crew. Quick service, quick flight."
Contra: "No negatives."

Pro: "Both parts of flight was superb n/a"

Pro: "No delay and the landing is smooth"

Pro: "Seats on PE were comfortable, on time, clean flight."
Contra: "The worst crew possible, absolutely no concept of customer service, Last flight on lufthansa....so no more complaints Customers needs training on how to use the LOO."

Contra: "Short flight so no entertainment provided or needed."

Pro: "The crew was great, the food wasn't bad and the seat was comfortable and I am very tall"

Pro: "free upgrade to business class :)"

Pro: "The crew. They made an uncomfortable flight acceptable."
Contra: "Boarding confusing and flight experience poor. The crew was the only nice part. The rest, not worth the money."

Pro: "Crew was friendly"
Contra: "Flight delayed by over 3 hours, inflight entertainment did not work"

Contra: "Although we had reserved (paid) seats as a family in an entire row, upon check in we were given different seats. We had to spend 20 minutes talking with different agents in order to get our original seats."

Pro: "Movie selection, wine and food"
Contra: "Crying babies - outside of the crew control"

Pro: "Efficient boarding. On time departure."

Pro: "Was served food and drinks for a 2 hr flight between OTP and MUC. Who else does this? My mom was offered transportation assistance throughout the entire flight. Preboarding on every leg of the flight"

Pro: "Plane was clean and service was great."

Contra: "Frankfurt airport chaos Lyon customs downstairs in arrivals checkin upstairs so they can't view your items if you are claiming tax back. Clever French move. Obviously happens a lot"

Contra: "The boarding gate was changed three times. I fell asleep at one of the gates. Luckily I woke up and realized the second change in time to still make it there."

Contra: "Food Crew appearances"

Pro: "Despite the wintry weather, a safe take off and a nice flight. A plus to Otopeni (Bucharest) airport administration - clean runaway, no snow no ice on it."
Contra: "Delay time should be posted accordingly at the gate."

Pro: "It was perfect"

Contra: "My flight was cancelled due to the pilots' strike. I only learned about this when I attempted online check in. Lufthansa never attempted to notify me. Then when I called in to the Romania Service Center to rebook, the phones went down in the middle of the call. That is understandable given the extreme volume of calls they were handling. What is unacceptable, is that they made no attempt to contact me once the phones were up. I ended up calling the U.S. service center at 1am local time to rebook...only 3 hours before I needed to leave for the airport. It took an hour - which I paid for at direct dial international rates - to find a flight. I'm very grateful for the U.S. service rep who was kind and helpful. She was the one bright spot in this poorly handled situation."

Pro: "Service was excellent"
Contra: "All would have been great, but the cross Atlantic had a locked seat assignment. I was assigned last row and middle seat, I could not change seat when there were other seats available at check-in. United would not let agents change either. Maybe kayak related? Expedia always allows seat changes"

Pro: "Seat backs are flatter, which for me (a shorter woman) is much more comfortable than the more contoured seats on other airlines."
Contra: "Very dry sandwiches."

Pro: "Flights were on time. Both Air Canada and Lufthansa Airlines Service, including sitting and boarding process were relatively smooth."
Contra: "12 hour long flight from Frankfurt to LA was exhausting."

Pro: "Organized boarding, service, left on time"
Contra: "No gluten-free food when they served the food. They said that they didn't serve gluten-free food on short flights, but this was two and a half hours. Also, I had asked for a gluten-free meal when I booked my flight. Not good in today's world, when quite a few people have to eat gluten-free. (I am a medical doctor.)"

Pro: "Excellent service. Excellent food! So thoughtful."
Contra: "Seat is not premium."

Pro: "Every thing"
Contra: "Nothing"

Contra: "Our flight from SFO to Frankfurt was cancelled and we were re-booked on a very bad itinerary."

Pro: "Nice crew"
Contra: "Small leg space"

Pro: "Everything went fine."
Contra: "n/a"

Pro: "I am very please, and will use Lufthanza always!"
Contra: "All was great"

Contra: "It was a transatlantic flight in coach. There is no way to make that a pleasant experience. Entertainment system was down. Ran out of one dinner option."

Contra: "Lost my Baggage for 2 days."

Contra: "Second baggage charges"

Pro: "courteous crew, clean equipment, right temp"

Contra: "Breakfast was just a roll. I would have preferred eggs."

Pro: "Clean, good pilots and quick"
Contra: "Food was bad"

Pro: "Flight cancelled"
Contra: "Flight cancelled and Kayak never picked up the change."

Pro: "This flight was cancelled"
Contra: "This flight was cancelled and we were rebooked on the 10:30 flight to Frankfurt"

Contra: "This was a united flight. The personal was not helpful, only in helping me communicate with the airport in Rome to change my flight. I had to pay 97 euros for this change. I am upset and think it is not fair that I need to pay for a problem united had with their flight. I also think star Allience failed as they were not able to resolve the problem with their partner airlines."

Pro: "Best airline in Europe! Excellent service, excellent food, excellent staff and young fleet of aircrafts. I always aim to pick aegean when available to the destination."

Contra: "One thing that sticks out the most for me is how rude the airport crew are. A lot of people (including me, at first) were confused about the gate. One knows the gate isn’t always what it says on the boarding pass. Especially if printed from a different airport. Anyway, not knowing that the gate won’t show on the screens until about an hour before departure time, we were asking a lot of the ground staff about which gate etc. They were very rude and dismissive."

Pro: "Flight was on time. Crew were good. Flight deck announcements were appreciated."
Contra: "Getting on a bus to the aircraft is challenging with 3 young children and carry on. We couldn’t get a seat. Could not eat the croissant as I’m allergic to chocolate. I’d had no breakfast and that was the only option."

Pro: "For a short flight we had a good lunch and good customer service. Seats were comfortable with reasonable legroom."

Pro: "Polite"

Pro: "First flight from OTP to Athens arrived late. Crew members awaited at security check and had a bus waiting just for my baby and I to take us to the plane."

Pro: "As above, for this 2d leg of our trip on Aegean, we gave Aegean an overall 5 because of the excellent accommodations they made for my wife who is handicapped. They went out of their way to make sure she got wheelchair assistance, and lift assistance up to the airplane, and this time,help from the airplane to the train station once we reached Rome."
Contra: "Food was some kind of basic dough filled with something I couldn't recognize."

Contra: "Great food, smooth landing, very polite service"

Pro: "When I booked my ticket from New York to Greece with a 3 day stop over in Paris I should have been told that I would have to pay to check in my luggage from Paris to Greece. I assumed that since I was entitled to one free piece of luggage from New York to Paris that I wouldn't have to pay any fees going from Paris to Athens. I ended up paying 240.00 euros to check in 4 suitcases! that's absurd!! In addition I couldn't check in online for this flight and therefore was not told via email that I could at least check in my bags via the internet for s reduced fee. This is a kayak issue. Otherwise Aegean was great."

Pro: "short flight but managed to get some coffee/food, very helpful and polite crew as always"

Pro: "Was good space."
Contra: "Not informed of any delays on screen or anywhere but somehow Kayak knew before I arrived at airport."

Pro: "Legroom Polite and attentive crew"
Contra: "Flight times No onboard entertainment"

Pro: "Clean aircraft Legroom Polite service"
Contra: "Delayed No onboard entertainment"

Pro: "Cada vez que viajo en AEGEANS, revibo un buen servicio... Tuve un problema con pequeños líquidos en carry on, y regresando al checking, me ayudaron , sin pagar extra y recibieron mi maleta de mano gratis y no sólo eso...me la chequear on como FRAGIL... El desayuno fue excelente...SPINACH PIE, YOGURT, JUICE..DRINKS..a comparación con el vuelo en otra aerolínea de una amiga...sólo crackers and drink.. GRACIAS AEGEANS AIRLINES. .!!"
Contra: "Buuu...no reparten más los riquísimos caramelos de Grecia.. OUZO CANDY'S. ..!!"

Pro: "Very bad"
Contra: "All the team"

Pro: "The crew was generally ok. Governed again by Aegean's old fashioned standards where crew has to be female almost fashion models, but this has nothing to do with the crew who was very professional and courteous but with the hiring policies of the company instead. The food was generally very well cooked (but ... see negatives section)"
Contra: "The flight was from 2-5am (local destination time). The company/captain/crew made the decision to have the lights on during the whole flight. The service of drinks and refreshments had to stop for some minor turbulence (I've had much worse where service was uninterrupted). We had to wait until 30 minutes before landing to be served food. It wasn't clear if this was the company's way of apologizing for the interruption of service. They served us a full course dinner with baked pasta with cheese and beef at 4am. I found that to be quite random, disorienting and inappropriate. There was no entertainment options provided on flight"

Pro: "Friendly staff, clean airplane"
Contra: "No entertainment"

Pro: "Overall service was good. The seats were not as tight, some leg space. On the flight to Athens they served drinks frequently."
Contra: "Food served was not that good."

Contra: "parked nesr chute but used buses to take us to the terminal"

Pro: "The attitude of the staff was awesome. They give you a piece of candy when you sit down. Flight was on time. They actually appreciate your business. Highly recommend. The complete opposite of Norwegian Air"

Contra: "Not serve my food things I am asleep .Not all announcement in English"

Pro: "Check in was easy. Plane seemed well kept inside. Attendants nice."
Contra: "Hot! Little to no AC. Flight delayed an hour because first plane had AC problems."

Contra: "The baggage limits are very strict; if you haven't limited your packing & weighed your bags, be prepared for high fees. 3 of us traveling together with carry-ons that we took free on other airlines (thank you Iberia!) cost us $250!!! Lights were NOT turned off for this overnight flight & VERY noisy"

Pro: "Friendly staff."
Contra: "Warm soda."

Pro: "I am from Chile and I really appreciated the tasty red wine offered with dinner."
Contra: "Everything was ok. Staff are nice"

Pro: "Boarding wasn't the most efficient, but when is it ever? I had never flown with Aegean but had to take two flights with them between Munich and Rome. Economy seating was very comfortable, the aircraft were attractive and immaculate, the crews were lovely and quick, and the food on both flights was shockingly good."
Contra: "My flights were short, but it would have been nice to have a movie on thr screens distributed throughout the plane."

Contra: "boarding took for ever. service from the cabin crew was not good. no entertainment."

Pro: "The pleasant manner of the cabin crew and the offering of small candies before the flight departed. A small but nice gesture."

Pro: "excellent service, prompt take off and disembarkation, also i had three seats to myself three seats to myself. i am changing my life for the better idk what i did to deserve this idk what karma i gave out or will recieve to balance out but i was given this experience for a reason you don't appreciate how amazing it is until you have it, stretched out in front of you."
Contra: "nothing it was perfect"

Pro: "Departure delay and change of gate at last minute. This has become a frequent occurrence even though they usually make up some of the time in flight. I would appreciate more timely information about delays."

Contra: "Announced 10 minute delay but when I got to the gate the plane had not yet arrived. Eventually the delay to depart was closer to 40 minutes. This is not the first time this happened with Aegean. I would appreciate more accurate and timely information about delays so as not to have to rush to the gate and then wait."

Pro: "great service. Nice people"

Contra: "delayed departure and late notification of delay at 20 minutes to departure board said go to gate, at gate there was a 30 minute delay announcement then there was a further delay when we boarded"

Pro: "Snack served although it was a short flight , smiling and corteous flight crew ."
Contra: "Boarding process out of control after business and special need people went in . They need to have rules or enforce them if they do. Space between seat rows is tight , okay for short flights less than 2 hrs."

Pro: "Hmm. Not much to like here. They made RyanAir look good."
Contra: "Bought the ticket for Aegean Air flight. 1. Couldn't check-in online. 2. Waited in line at the airport, was not in the system, finally a ma smasher figured out our ticket was with Tarpon airline, found that deal and waited in that line. 3. Was told we had to pay for the suitcase.... Hmm. I thought that was one of the reasons we were paying 4 times as much as a RyanAir ticket. 4. On the return fight couldn't check-in online. 5. At the airport we were told to go the Aegean desk. 5. At the Aegean desk we were told we had to pay for the suitcase again, had to cross the airport to do that. 6. Finally found that desk, not called "Aegean" like we were told, but "GlobeGround" 7. Plane was delayed. 8. At the a Athens airport we were told Taron shouldn't have charged us. What's going on here?"

Pro: "plane packed full but staff still managed to look after passengers needs"
Contra: "dislike bus transfers to terminal for economy reasons"

Contra: "Disorganized."

Pro: "Flight was on time and boarding was reasonable smooth."
Contra: "Flight was full and most people hast to check in their carrying suitcases. Food was decent, especially the honey yogurt."

Pro: "We had a technical problem after take off and our flight needed to return to Athens airport. The Captain assured all the pax this was not a safety related issue, and a fresh plane would be ready for us when we landed in Athens. After landing in Athens at a remote gate, we were bussed to the terminal, waited for no more than 10 minutes to another aircraft to make our journey to Paris. As we got on the bus to go to the new aircraft we were handed a letter with apologies for the disruption. In this letter we were offered a free flight anywhere within the Aegean Airlines network, valid for 12 months. I thought this was great customer recovery. The same technical and cabin crew took our new plane to Paris and we managed to make up a reasonable amount of time delay. This was an unforeseen situation handled very well. Well done Aegean."

Contra: "excessive cisa checks for my wife who is not an EU citizen"

Pro: "V.goodn"
Contra: "No entertainment"

Pro: "Everything was very good"
Contra: "No entertainment"

Pro: "first they announced 10 min delay, then they could not find the crew, after they appeared delay was extended to 45 min we left about 50 min late. gained some time in flight and arrived 35 min late. first batch of luggage came out relatively early and then there was a break of over 20 min before the luggage started to come out again, just as if somebody decided to have a coffee break."

Pro: "Comfortable airplane, excellent food, great service. No in-flight entertainment but I didn't expect entertainment on a regional flight. Overall this was a great travel experience. It's easy to see why Aegean Airlines is a top rated carrier!"

Contra: "Waiting more than 3 hours in Athens"

Pro: "Accommodating staff"
Contra: "Chaos in the airport (where to wait in line, online check in vs drop off line etc)"

Pro: "Left a bit late but made up the time. The on board service was courteous and friendly and perfectly timed for this short flight."

Pro: "It was inexpensive"
Contra: "Could not get seats selected The seats are really tight"

Pro: "The spinach pie and greek yogurt with honey breakfast was the BEST airplane food I've ever had! Also, I was seated in the exit row and there was a good 10 feet in front of me before the next row of seats. I didn't know what to do with all that space. Great experience"

Contra: "The ticket didnt specify the type of economy class so we had to pay for extra baggage"

Pro: "Everything OK"
Contra: "Arrived 5’ later, lost train"

Pro: "too short to tell."
Contra: "Not applicable"

Pro: "Very comfortable aircraft"

Pro: "Very orderly fashion onto boarding"
Contra: "My suitcase got destroyed"

Pro: "The air crew service"
Contra: "1. No option to pay for a second luggage; the company website very unclear about the luggage policy; no contact information as well as no web payment service; days before my flight, spent a lot of time and efforts to know that I could pay for a second luggage at the airport on my departure; 2. Paid $120 or so for the second luggage!!!??? After decades flying Austrian I will try switching to your competitors."

Pro: "Nothinf"
Contra: "Everything"

Pro: "The flight was nowhere near full, which was terrific. The crew were excellent, polite and attentive. Everything was on time."
Contra: "I don't remember anything about the food."

Contra: "Boarding was confusing seating for a 12 hour flight was not comfortable."

Pro: "Left on time - arrived early"
Contra: "Cake was the same thing they served from Kosice to Vienna . There must be something better than that. It was a tad dry."

Pro: "Flight delayed"

Pro: "kids treatment"

Pro: "The seat spacing was fair -- I'm 185 cm (6' 1") and I could sit normally. The crew were friendly and rather competent. The food was adequate. We were given several rounds of drinks, which is beyond what usually comes with budget travel."
Contra: "There was no entertainment except for a magazine; the food was not very sophisticated. I'm OK with both."

Contra: "It was late No food"

Pro: "Staff was nice."
Contra: "flight was late."

Pro: "they asked me if I wanted an upgrade to business class - nice"
Contra: "they left all the lights on in the plane - difficult to sleep at night. Never had this happen before. Another lady from N.J., originally from SLovakia and going to Kosice for a visit complained about the same thing. SHe was worn out and so am I."

Pro: "Snacks in board included in the price. Super nice crew team. Unlike British airways where prices are higher, on longer flights there is no free refreshments and crew staff were unpleasant."
Contra: "Very small and old plane. Uncomfortable seats. Hand luggage bigger than small backpack not permitted on the board."

Contra: "The gate of flight was changed 2 times in short period, that's why i lost my plane. No possibility if rebooking the flight, only buying a new ticket for 700€. Crazy!"

Pro: "I fly this route on Austrian 5 times a year, and I nearly always choose Austrian because it hast the overall best 'package' - a comfortable plane with excellent sleeping seats in business class, the best airline food in the world from Do & Co, the nicest staff that really cares about your well being and the quickest connection between Bangkok and Vienna."
Contra: "The entertainment program is a bit slim, to my taste - but I'm not a big consumer of inflight movies, as I prefer to get more sleep when I fly. When compared to the entertainment program on Singapore Airlines, for example, Austrian's own can't really compete."

Contra: "Complete lack of information and abrupt staff when flight was delayed"

Pro: "Even though I was very disappointed at what the Austrian airline did to me, the staff and crew and captains where professional and the flight was comfortable especially on Lufthansa. However, I missed the experience of enjoying the flight with the group of people that I joined on the way to Vienna and to Egypt."
Contra: "I didn't like the fact that they cancelled my Austrian flight to a completely different company (Lufthansa). I paid extra money when I reserved the tickets in the USA to make sure I am on the same plane as the other three families that i wanted to be with as a group. They had reserved their tickets and I got the flight numbers and when I reserved my booking I paid extra to be on the same airplane as the rest of the group. My plan worked going to Vienna and to Cairo (although one of the planes were delayed 3 hours which ruined our stay in Vienna) but on the way back from Cairo to LA, I couldn't be with the group because I left 2 hours early and arrived in LA 2 hours late. I pleaded that I came with a group but they said I have a different booking so they couldn't honor keeping me on the same plane as the group. I am very disappointed and will avoid my future travel with Austrian airline"

Pro: "Good service"

Contra: "Flight from Budapest to Vienna was too hot and the AC was not working properly."

Pro: "Great floght"

Contra: "Please change food, enough of pasta every time."

Pro: "Crew anf foid - great!"
Contra: "No room there. It was a nightmare for 12 hours. Never again with Austrian!"

Contra: "I have the 'Economy Class' on the tickets. At check-in at the airport we wrote "economy light" on the boarding pass and want to pay for the first baggage. I check it on the original receipt I received by e-mail, there is ECONOMY CLASS and 1st baggage free of charge, another for a fee. So I do not understand and for two tickets I have paid 2 x 30 €."

Pro: "Service was great and the flight on time."

Pro: "just excellent!!!"

Pro: "Staff was friendly and the flight was pleasant."

Contra: "As I was flying from London Heathrow back to Vienna, I had a carry-on that was allowed on my flight with Austrian from Vienna to London. My carry-on weighed 8 kg, like is required by the rules. While boarding my flight, the woman at the counter told me my bag had to be checked because there were too many carry-ons on the flight. I asked her that I keep my bag because I had medication in there, and she didn't listen to me at all. She just kept repeating that i have to check my bag, and then took my bag from me and gave it to the baggage crew there. I didn't want to make a huge scene because the flight is only 2 hours and I hoped i Could deal without my medication during that time, but I found it incredibly, incredibly rude and awful to not listen to a passenger."

Pro: "Catering and service was superb. While linen. Course by course on China, no tray service. The food was exquisite. The wine was acceptable, mid range, with very generous pours in Riedel glassware and always the offer made of would I like anything more? The seperate coffee menu has to be experienced to be believed, basically, it's an authentic Vienna see cafe experience at 30,000 ft."
Contra: "Entertainment selection was fiddly and the offerings meagre compared to the vast libraries found on other carriers, but it was sufficient. More a quibble than a gripe from me. The noise cancelling headsets were good quality noise cancelling, and comfortable. I can't wear some other airlines headsets at all and use my ear pods with an airline adapter jack."

Pro: "The food was excellent and the business class layout was perfect."
Contra: "On the arrival at Toronto, there was no one at the gate to roll out the gangway bridge. So we waited on the plane 10 minutes. We were flying on to LAX on Air Canada. It took 1 3/4 hours for our luggage to clear the US Customs pre check. Unsatisfactory."

Pro: "The plane itself was ok, the food also was ok."
Contra: "As usual, boarding in Miami airport is awful which is not exactly coming from austrian airlines, but they also took part in the unpleasant experience. The announcements were badly articulated, the boarding time was delayed and so on. Onboard, part of the crew completely refused to speak english."

Contra: "The website is a horror, particularly from an iPad. Trying to web checkin was an arduous battle. Obviously the consumer is the least important factor in the lack of managing the product. I avoid Austrian for that simple reason. Crew polite. Pilot informative."

Contra: "Thay did not let us in the plane because they changed the name order on the ticket"

Pro: "In-flight magazine was interesting."
Contra: "Flight was delayed 35 minutes. I made my connection. But heard one woman say she and her husband would miss hers."

Pro: "Everything was wonderful ,except for the poor food."
Contra: "The flight was 9 and half hours and the food was very poor, I was starving ,maybe AA can improve that, it would be nice if they could add a little bit of fruit and a yogurt for a good digestion .Also, the sandwich they gave us at the end was so small ,maybe they can give us a real sandwich instead ..Sorry AA ,but you need to work on that .For the price I paid I can fly United ,they don't let me starve."

Pro: "My husband's experience with their flight from Chicago to Vienna was amazing. Everybody helped accomodate him with our 15 month baby boy."
Contra: "The crew (check-in desk & flight crew did not put any effort to help accomodate us). They even asked us to do all the work in asking around. Squeezed us in the tightest place possible for travelling with our baby boy. Will not recommend your airline because of this!"

Pro: "I loved absolutely everything..the service and food were amazing. I will recommend this airline to everyone I know..and definitely will use again. Thank you! You made 9 hours very bearable."
Contra: "Can't answer this question because everything was fantastic."

Contra: "We finally had to resort to twitter to do our check-in which was only for the second part of the journey."

Pro: "Excellent service"

Pro: "Boarding was on time and the crew were great. The food was quite good too."

Pro: "We appreciated the upgrade to business as we are frequent travellers on Austrian; the flight attendants were very patient and kind with our children"
Contra: "Food too salty; would've liked to see English subtitles for German language movies"

Contra: "Toilet was not cleaned regularly"

Pro: "I like the service,was great, flight was smooth,great team!!!"

Pro: "Cordial staff, on time flight, and tasty meals."

Pro: "Flight crew was very nice. Service of drinks was very good. Snack and main meal served too close together."
Contra: "Flight was crowded. Boarding was mediocre & disorganized. I really dislike passengers being allowed to bring suitcases as carry-on luggage. Carry-on means carry on. If you cannot carry your bag by hand for extended time or has rollers, it's not a carry-on. Carry-on is a backpack or small valise not a suitcase with rollers. Boarding of aircraft needs to improve and be expedited."

Pro: "The flight crew was very nice and the flight was not over crowded"
Contra: "That I could not access wifi."

Pro: "Service was efficient and satisfactory."
Contra: "There is an extra charge to reserve a seat in advance. I lost my wallet and glasses case on board. They fell out of my carryon. They clearly had fallen under my seat and likely had slipped to rows in front of or behind that seat. I discovered their loss after going through security in Vienna. Customer service contacted the plane immediately, but we were told they were not there. Clearly little effort was spent to find them and Austrian Airline has not helped."

Pro: "Food and drinks"
Contra: "Too hot inside cabin , seat belt didn't work. Crew was great !!! Flight went smooth."

Pro: "Nothings"
Contra: "Food will be good in future stuff i want them to be smile more confortable flght"

Pro: "Great price, nice crew, decent flight overall"
Contra: "The food was terrible! No entertainment system"

Pro: "That I landed safely and nothing happened."
Contra: "I felt I was on a very outdated plane, so safety was a concern...luckily everything was good just old seats and service was not special at all."

Pro: "Friendly crew"
Contra: "Long wait on the bus out to board the plane"

Pro: "It was comfortable with good price."

Pro: "Take-off and landing on time; Cleanliness of air-plane; Politeness of crew."
Contra: "Non-functioning online check-in (without any warning whatsoever); Indifference of call-centre personnel inventing non-sense excuses; Ignoring booked seats; Outdated planes."

Contra: "I always check in in advance and I did this time as well. However, Tarom website did not offer the option for a vegetarian meal while I checked in. I tried again at the counter and was told I need to call 48 hours in advance for a vegetarian meal. I did not find this information on their website nor does it make sense to me that a vegetarian meal should be so hard to get. They should improve this. I had nothing to eat on the flight :-("

Contra: "As I said, check-in for the Bucharest to PRG leg was very difficult. My hotel needed to help. Ridiculous."

Contra: "There was no entertainment, but that was O.K."

Pro: "Look, most of these categories for judgment are irrelevant. Good stewardesses. A real sandwich. Left on time."

Pro: "Flight didn't exist."

Pro: "The plane had a 50 minutes delay. The reason was "tehnical problems". Actually, 3 persons boarded 40 minutes late, so we all had to wait for them. That was so unfair."

Pro: "CREW IN BOTH FLIGHTS WAS NICE AND HELPFUL"
Contra: "NO AIR CONDITION DURIND THE FLIGHT (WAS BUT DID NOT DO ANYTHING)' MIXED FOOD (CHEESE AND CHICKEN TOGETHER AND NO WAY TO ORDER IN ADVANCE), VERY NICE CREW BOTH SIDED BUT RUDE GROUND STUFF IN ROMANIA,"

Contra: "The plane was late and no explanation given more excuses. Boarding gate changed at the last minute"

Pro: "The low price, the small plane, the food and drink."
Contra: "Nothing."

Pro: "The airplane was in a good condition"
Contra: "Crew members bored, without any mood of working"

Pro: "the crew on board was very nice and friendly , sitting was good"
Contra: "we had an un announced delay ,there was not mention priority business class while boarding and food on board was not a nice choice"

Contra: "Nothing. Everything was great."

Pro: "Excellent service; excellent crew;"
Contra: "Only instant coffee; only black tea"

Pro: "Everything seemed orderly"
Contra: "Tuna sandwich"

Pro: "They allowed us to travel with 28kg luggage."
Contra: "Poor coffee quality Very hot in the cabin during the flight"

Contra: "The plane is old and IT feels so"

Pro: "on time - liked graphic on the monitors giving flight data"
Contra: "Very tight seats. Little legroom. When the seat in front of me reclined it was like he was in my lap!"

Pro: "the flight was short and without entertaining system . friendly staff."

Pro: "The flight was nice and without turbulences."
Contra: "Needed to wait around 40 minute for the luggage."

Pro: "I nearly missed my flight by 5 minutes because of how horrifyingly disorganised this airport is! The employees did not seem to care that I and a lot of other people were about to miss our flight because of their incompetence. The queues were ridiculous, both at baggage drop and at security! The flight itself was fine however."

Pro: "Cleanliness of the airplane, good food and attentive personnel."
Contra: "I miss having the screen with info regarding the flight inside the plane. But it is not a must."

Pro: "Comfortable’ish seats, left on time... arrived early!"
Contra: "Boarding is, continues to be, a big issue! Not organized, everyone trying to jump ahead of others..."

Pro: "that I succeeded to get home"
Contra: "air conditioning in the plane"

Pro: "The flight was on time - which is unheard off"
Contra: "The food was eatable - but not really good"

Pro: "Crew was amazing and helpful."

Pro: "Nothing. The plane was not clean, seats were awful, the crew was noit happy to be working that day"
Contra: "The Bucharest Airport is like an overcrowded cattle barn with 10,00 cows. It was a wild zoo. No real lines - just push your way in. The baggage drop was like a comedy skit - it you use this airport be prepared for chaos, not many signs and procedures that were old in 1890."

Pro: "It was nice"
Contra: "more movies to be purposed ))"

Contra: "Nothing really, it was a shorter flight. The aircraft made it, can’t complain."

Pro: "Flawless process! Great customer service!"
Contra: "Arrival of baggage on the carousel."

Pro: "The boarding process was not clear. I was not able to add luggage during check in and it said it was included for one piece up to 23 kg. Though my bag fit those requirements I was forced to wait in a separate line and pay 50’euro. The lines were wrapped around and not clearly marked for each flight."
Contra: "Check in process both online and at the airport. The seats on the aircraft."

Contra: "Everything could be better, lost the second connection to Cluj"

Contra: "Lots of turbulences at landing, due tonthe heavy rain."

Contra: "Not so many movies"

Pro: "On time. Clean ."
Contra: "less lights while fly"

Contra: "The entertainment"

Pro: "as if we were at the beginning of aviation"

Pro: "Flight left and arrived on time"
Contra: "Food is mediocre and there is no in flight entertainment so thank God for Kindle!"

Pro: "The plane was fairly new and, for such a short route, quite big (but I guess that was just due to the increased number of passengers, as almost all of the 180 seats were booked)"
Contra: "Almost 3.5h delay, no reason given, a mere croissant offered during waiting time, no transparency about additional delays (it was just 2.5h, initially). Also, despite the aircraft being newer than most Tarom planes, it was cramped, with very little leg room, very cheap trays and no storage space on the back of the seats in front. No warm beverages (no coffee, no tea!!). Will seek compensation for the delay."

Contra: "Being late"

Pro: "Every thing good,"
Contra: "I'am tall man so the seats not enough for me"

Pro: "no other choice to fly amsterdam"
Contra: "no entertainment"

Pro: "short time flight"
Contra: "no entertainment/poor food"

Contra: "Because I booked tickets with baggage included, and when I was at the airport I had to pay again 50 euro per suitcase. Who will pay for this mistake?"

Pro: "Very nice personnel. Great airline."