Găsește zboruri ieftine din San José în Bucureşti

Contra: "It was full, Ben if Lufthansa said on their website that they keep physical distance for passangers! Liars!"

Pro: "The crew, leg room with seats! The flight crew was extremely nice!!!!"
Contra: "Everything was pleasant....I wouldn’t change anything."

Contra: "Improve quality of on board announcements."

Pro: "The crew. The punctuality."
Contra: "The confort of the seats."

Pro: "Amazing crew and service."
Contra: "Seat space extremely low for tall person."

Pro: "amazing"

Pro: "It was canceled. And scheduled next day."

Pro: "Good crew"
Contra: "Was delayed outgoing but information was good"

Contra: "Flight was delayed"

Pro: "I booked with Lufthansa, but this was a United flight. I prefer United's boarding process with multiple groups to Lufthansa's single group. Lufthansa's leads to a very very long line 20 minutes before boarding starts."
Contra: "United had fewer movie options, fewer meals, and worse food than the Lufthansa flight we took when we traveled to Frankfurt. It was also delayed two hours due to mechanical issues. I will have to pay more attention when I book next time to avoid United flights."

Contra: "NO MOVIES."

Pro: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Contra: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."

Pro: "Priority boarding for parents with children was a huge help. Provided extra blankets and most of the crew's friendliness was very appreciated."
Contra: "Provided bassinet is much too small for even a 17 months old. Also very hard bedding made it impossible for the kid to sleep. We observed same with the other parents. Alone with that, the height of the bassinet makes it easy for the kid to get distracted. WORSE PART: Our daughter couldn't get comfortable to sleep and got fussy, so I took her for a walk which didn't help much. Since it was bedtime 11pm with 0 to little traffic, and to avoid her crying from disturbing everyone I resorted to one of the bathrooms with her. She did fall asleep for about 1 hour until one the FA came literally BANGING on the door. Very rude even after I calmly explained the situation. So sorry for such people with no compassion nor understanding in their hearts."

Contra: "I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers."

Pro: "nothing"
Contra: "getting fine from DC to Munchen and Munchen to Bucharest, 7 h delayed but we get to Romania. - when waiting for the luggages, guess what? Both luggages are missing. -made the complainment, now we are waiting to show up in Romania and to be delivered at home. -went to pick up the rental car, because of the plane delay, they gave our car away. -after trying several companies, we found a car, 3 times more expensive, but we have a car....yeeyy"

Pro: "We upgraded to economy premium which was fantastic. With the exception of seats that lie down all the way, you feel like you are in business class."

Pro: "Short flight"
Contra: "Nothing"

Pro: "The flight crew was amazing and the overall experience was great."

Pro: "The food was pretty decent."
Contra: "The seats are uncomfortable and do not recline. The plane was old. No entertainment. For the money look elsewhere."

Pro: "Friendly service, good food."
Contra: "A bit too cold."

Pro: "Cabin was clean"
Contra: "Boarding and airpot staff were horrible: rude, chaotic experience especially in Munich and Frankfurt. Main issue was rude staff... No concept of customer service ."

Pro: "La atención del personal y el sistema de entretenimiento."
Contra: "La comida, no tenía buen sabor. El avión es poco cómodo (Airbus A340, clase económica)."

Contra: "Late arrival in Munich, missed connection to Krakow, no rebooking and nobody cared that we, 3 people, get to our destination the same day. Spent 12 hours ( 10 am to 10 pm ) at Munich airport not knowing if and/or when we get on the plane, hoping to be on 10 pm flight, not making any connection all day long. Suggestions to fly through different city or on different airline we’re met with shrug and “ not possible “ reply. Having one Omaha Krakow Lufthansa ticket made no difference to anybody. Horrible experience specially that one of us was 80 years old. Will never fly with Lufthansa again. None of my friends will. Dreading my flight back. Kasia Bradley"

Pro: "Excellent service during the two hour trip. No complaints whatsoever!"
Contra: "No headrest screens for entertainment but I had my phone and downloaded movies and shoes prior to leaving the US."

Pro: "Everything in order and on time."
Contra: "N/A"

Pro: "Everything"

Pro: "Everything is good"
Contra: "Food use to be better"

Pro: "Comfortable seats; food was adequate"
Contra: "Seats seem a bit close to one another, with little knee room"

Pro: "W we’re a few minutes late and they waited for us. We truly appreciate their cooperation. 5 strat services."

Pro: "All of it"
Contra: "Nothing"

Contra: "LATE!! This is rediculous for a flight company not to be able to board on time so I miss my connection and get stuck for 6 hours"

Pro: "Efficient boarding, friendly crew."

Pro: "Very nice personals, I'm so happy."
Contra: "Nothing"

Pro: "Crew attention"

Contra: "It seemed llike the boarding was rushed and a bit hectic."

Contra: "The vegetarian option was not as up to the standard of the meal travelling from Los Angeles to Frankfurt. It could be much improved in Business Class."

Contra: "Didn't happen yet."

Pro: "N-o entertainment"
Contra: "All"

Contra: "There is no entertainment so I do not know it should be rates."

Pro: "N/a"
Contra: "They switched me to a different flight saying I won't make my connection due to high traffic at the BUD airport and they never told me that instead of arriving to JFK, they are flying to Newark airport. Having not known this at all, I had no ride home, super inconvenienced and I was 2 hours plus away from my home in Jersey. Horrible experience"

Pro: "Very friendly crew, smooth flight ( great pilots)"
Contra: "Food was carb heavy. I wish you would offer more protein and vegetable choices."

Pro: "United airlines a319 was quite shakey felt uncomfortable whereas the Lufthansa connection with the a320 was way better only a bit shakey but felt comfortable and enjoyed the flight."
Contra: "United airlines connection was quite bad. Was 15 min late but didn't really mind it"

Pro: "Everything was good."

Pro: "I fleweconomy. Flight on time. Boarding was quick. Food is so so bordering to poor. On the plus side the portion was small and is good when want to go on diet."

Pro: "The plane was parked away from the gate. We boarded the service bus to get there 20 minutes before departure time. But it took more than 20 minutes while mid way waiting for clearance to leave for the plane. The service bus did not turn on the AC while we waited even though we complained. We were suffocating. There was no entertainment on the plane."

Pro: "flight was on time and the crew was wonderful"
Contra: "Plane was"

Contra: "Nothing"

Contra: "2.5 h delay"

Contra: "crowded,"

Pro: "Boarding was efficient and the crew were nice."
Contra: "the seating is horrible. it was the tightest seating I've ever experienced."

Contra: "Klm is the best, even on a 40min they served small breakfast."

Pro: "Everything perfect and arrive to destination on perfect time."
Contra: "All positive."

Pro: "Decent price for economy comfort seat, 4A."
Contra: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."

Contra: "All of the less than good, obvious!"

Pro: "very nice crew"
Contra: "my bagfage was lost"

Contra: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"

Pro: "The crew and the timing were ok"
Contra: "The seats were uncomfortable"

Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"

Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"

Pro: "Service is awesome. Food is great."
Contra: "People with short connection are affected by the 15 to 25 minutes delay."

Pro: "My seat"
Contra: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"

Pro: "Nice aircraft"
Contra: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"

Pro: "quick/efficient boarding - good staff - good food - easy flight !"
Contra: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"

Pro: "Everything was good except for the entertainment consul for one of our seats."
Contra: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."

Pro: "The crew was very nice"
Contra: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."

Pro: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Contra: "Transfer point needs upgrade."

Contra: "Turn the lights on early making it hard to sleep"

Contra: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."

Pro: "Good comfortable seat with extra leg room. Pleasant crew."

Pro: "short, sweet and to the point. 1+ hour flight is usually an easy hop."

Pro: "Efficient boarding system, clearly signposted. Professional staff"

Pro: "Crew where awesone and the choice of entertainment was fantastic"
Contra: "Seats way to close together"

Pro: "Excellent service. A meal , drink and a coffee included which we were not expecting."

Pro: "Restrooms clean, decent food and drink, nice cabin crew."
Contra: "No complaints"

Pro: "Good flight, arriving well on time."

Pro: "I slept pretty much the whole time"

Pro: "Interior of the plane was clean. Smooth landing."
Contra: "Pilot did not avoid turbulence"

Pro: "Food was excellent, frequent and filling"
Contra: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."

Pro: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Contra: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."

Pro: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."

Pro: "Nice flight, nice crew, and a nice experience."

Pro: "Cabin crew were very professional."
Contra: "Aircraft returned to gate due to fault and was delayed for 45 min."

Pro: "Consistently high standards"
Contra: "Nothing"

Pro: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."

Contra: "Dutch sub titels would be nice."

Pro: "Service provided by the staff"
Contra: "The navigation of the entertainment system is not very friendly"

Pro: "I really like the spaciousness, the plug ins and general service"
Contra: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."

Pro: "Great crew service. Among the best ever."

Contra: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"

Contra: "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"

Pro: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Contra: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."

Pro: "."

Pro: "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."

Pro: "No entertainment or food needed on a half hour flight. Otherwise excellent."
Contra: "Nothing​"

Contra: "Very slow service. I wanted to by several goods from duty free. But crew served only first 20 rows of aircraft."

Pro: "Much more civilised for the same cost (or less) as the budget carriers. Proper food and drinks included as is the norm with international flights even though it's a very short haul."
Contra: "The stinky guy behind me, but that's not the airline's fault."

Pro: "There was no flight! So it's one thing that you have to cancel the flight because of fog; but rebooking us the next day on a flight through New York that doesn't exist, was way below the standard of care I would expect from any airline. Apparently, the NY to LAX flight that KLM booked us on, was only one leg of the flight to Sydney Australia; and according to some airline agreement, only Australian nationals are permitted to take that flight! Running around at JFK from terminal four, to terminal seven, to terminal eight, back to terminal four, to get a flight out, was a bit much considering how tired we were – not to mention hungry, since KLM neglected to provide the kosher meals we had requested with plenty of time – BOTH going to and returning from Europe."

Contra: "Completely none sense to change the time of départure (30 min earlier) with just a simple email 24h before and w/o sending a text on mobile phone."

Pro: "Flight was overbooked. After paying 1.7k, they put me to another flight which took me 7 hours more to arrive SFO."

Pro: "I like the crew and their service, the food was amazing speacially the vanilla cheese cake desert was on point, loved it. I loved the “my flight “interaction on the screen and the different view of the plane, cockpit view, left, right etc.. amazing feature."
Contra: "The seat could have been much better as far as reclining and space. Overall I loved the flight."

Pro: "Crew were very good."
Contra: "No vegan food available."

Contra: "Seat recline was broken- wouldn’t hold position."

Contra: "Only a steward that did not help us with luggage when neede..."

Pro: "The crew"
Contra: "The time. The flight was late for 1 hour. I miss everything and also I get very late to our Airbnb and I was with my family and child"

Pro: "Entertainment system"
Contra: "Awoke to find ill man laying on floor in aisle next to me with oxygen. Shortly after... Passenger in seat near man on floor (diabetic but no one tells us anything) needs to lay across four seats with oxygen for heart issues for remainder of trip with staff and doctor on board nearby. Nevdr informed what was happening, never offered to move our seats or move iIl passengers. Glad all turned out ok. Could have given them more privacy and better informed other passengers."

Contra: "New variety of food"

Contra: "Thé qualité officielle the images"

Contra: "We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination"

Pro: "Great newer plane, great service!"

Pro: "Entertainment system failed repeatedly."
Contra: "Entertainment system failed repeatedly."

Pro: "Crew was solicitous."
Contra: "They didn't seat a couple with a baby together which put me in the unpleasant place of being asked to give up my bulkhead seat for a window seat."

Contra: "No entertainment facilities"

Pro: "Food"
Contra: "Seat"

Pro: "The crew was nice and the seat comfortable."
Contra: "Never got the pre-ordered wheelchair in Paris and only after long negotiations at JFK. Also, Delta lost my checked bag between JFK and DCA."

Pro: "Red wine was excellent"
Contra: "Bright lights on throughout flight, would have been nice to dim lights for late night flight so passengers could rest"

Pro: "The crew was excellent."
Contra: "The snacks that were handed out prior to landing were not very good and it looked as though a lot of people in our section felt the same way. Also, there were a lot of empty seats in the comfort and premium sections, but non of our gold medallions were offered an upgrade."

Pro: "Food"
Contra: "Entertainment"

Contra: "Baggage check in was stressful"

Pro: "Good food and crew"
Contra: "Plane was old and seats were super tiny. Even an average guy would be uncomfortable in it. Can’t sit in one spot for longer than 15 min without getting sore."

Pro: "Air france crew at Mumbai Airport very rude and not supportive during checkin"

Contra: "Two hour delay meant we missed our connection. Then given a very late flight and had to haggle for ages to get earlier flight and told we should pay extra for it!"

Pro: "Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience."

Contra: "There was no entertainment and there was a lot of annoyed passengers and flight attendants"

Contra: "Missed the flight due to late landing from earlier connection"

Contra: "Our flight was delayed so we could not make out connecting flight. We had to wait 6 hours get another flight to Atlanta and then fly to Boston the next day, longest flight ever was horrible I called out sick from work too."

Pro: "The food, beverages and choices of movies, entertainment There was a medical emergency that caused the flight to land in Canada. This was handled very professionally - I hope the passenger ended up getting the care needed and is doing well."

Pro: "25 min ahead schedule!!!"
Contra: "Cabin space, too narrow rows."

Pro: "1. Entertainment - Decent movie selection. I wished the angle of the screen in economy could be adjustable as well. Turkish Air does it better. Once the seat ahead of me reclines I dont have too much hope of saving my eyes from the awkward angles."
Contra: "1. Boarding - Learn from maybe Turkish Air who allocate people zones based on where you are seated in the plane. People seated all the way in the back should be allowed to board first and fill the plane back to front. Makes it less likely for you stand around waiting for people as well people all the way in the back making contact with every possible human already seated in the aisles. 2. Comfort - Window seats are too hot, middle aisle seats are too cold 3. Thankfully they do have halal offering. Now if they will even let me choose that I am allergic to seafood. Glad for the chicken. Nothing to boast about."

Contra: "Flight was delayed by 1h30min, so we arrived very late"

Pro: ". Budget airline with no legroom or extras"
Contra: "See above. Nothing specific to like."

Pro: "The entertainment screen was a small 4" screen. The movie selection was outdated. The screen in my seat did not work. Flight attendant said she would "call to have it reset" but it never worked. Fortunately, there was an adjacent empty seat that I moved to on my own initiative and without the flight attendant offering a seat change."

Pro: "Everything!"

Pro: "Faster"
Contra: "Waited a while before take off."

Pro: "It was ok fligh"
Contra: "Food was not so good"

Contra: "Horrible Crew..."

Pro: "Courteous crew"

Pro: "Staff pleasant and courteous fine meal and beverages! Arrived ahead of schedule in Bucharest!! Overall a very pleasant experience!"

Contra: "The room between seats is unbearable."

Pro: "Staff was nice"
Contra: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies. The seats in front of us reclined so far that I couldn’t do anything but stare at the back of the seat anyway."

Contra: "Initially the flight from Lima was delayed for almost 1:30 and then we lost this connection then Airfrance rebooking to SAS they tell us to take all our luggage’s and check in again it’s was awful and really bad from then walk and spend time we suppose to be quite at home ... the worst was in SAS have ano system and for 1.5 kilos extras you might pay 33€ so after long day and wait, running everywhere with all my staff I see to eat a 11€ menu at the airport with not more explanation from Airfrance .. really bad and worst services.."

Pro: "This is what happens when you get roped in by a low price."
Contra: "Disorganization which led to not being able to pre-purchase baggage. Then bad info at airport which led to multiple trips through security trying to make weight on a bag that should have been checked but was told didn't need to. Ended up missing flight, having to rebook at full fare and no one knows where the bag that was checked is. STAY AWAY!"

Pro: "It was on time"
Contra: "Food was AWFUL! Better to serve nothing"

Contra: "There were not noodle soup ready this time."

Pro: "Friendly people on board"
Contra: "Crew was not very responsive. It would take over 45 minutes for them to respond to a customer call. Plane landed and we were kept on runway for 1.15 hours and crew only checked in with us twice during that time. People were panicking regarding missing their connections"

Pro: "The Crew was the only thing that stuck out. Associates had Way more patience than i."
Contra: "Late takeoff, priority seating happens same time as general boarding, two pieces of lost luggage"

Pro: "Crew and boarding, not much else to talk about. Late for take off, but made it on time"
Contra: "Late leaving and arriving."

Pro: "Crew was friendly and polite, both beverages and an excellent lunch was offered."
Contra: "A delay was not ideal but nothing to worry about since the flight arrived on time."

Pro: "Our flight attendant and fnally making it home!"
Contra: "Disorganized uninformed staff. One says I have to have an additional "random" security check after going through the same thing in security. Turns out it wasn't random and I didn't need it. Both times they read my boarding pass wrong thought I was going to Tel Aviv - not random. Airport was hot as hell! Flight kept getting delayed then we had a gate change as well. Finally got on the plane and it took forever to take off so we were basically sitting in a sauna for 30+ minutes."

Pro: "Punctuallity"
Contra: "Bording far away, got my cabin luggage and everyone elses into the cellar because ¨it didn´t fit in the plane¨. There was plenty of room, I had breakable stuff in my luggage, didn´t get the chance to choose. No entertainment AT ALL. Confort: no leg space at all. Not an AirFrance plane, subcontracted. Lousy food."

Pro: "The pilot was informative."
Contra: "Cabin attendant was seemed to be just going through the motions and showed no care or concern for passengers."

Pro: "Arrived 30 min early."
Contra: "Loading"

Pro: "Entertainment selection. Flight was short and pretty comfortable"
Contra: "Flight was too packed. Limited restrictions with COVID."

Pro: "Crew was very nice and helpful"
Contra: "It would be really nice and good for the environment to utilize less plastic bags and find ways to recycle more. When I think of the amount of plastic used in every flight I cringe knowing where all that plastic would end up."

Pro: "Transportation of my pet with no issues"
Contra: "Nothing"

Pro: "We ask for help with a 80 year old woman that needed assistance signed up for help o get her from one terminal to her next carnet flight no one accepted her."
Contra: "Only saw what was supposed to have happened but didn’t no help from the air line period."

Pro: "The entertainment program was exceptional."
Contra: "The crew wasn't very friendly and gave the impression they were tired of their jobs. The afternoon 'snack' pizza disguised as a hot-pocket in a small box was served 40 minutes before landing. This snack wasn't enough and wa served far too late for a flight that lasted 11 hours."

Contra: "In flight entertainment was broken"

Contra: "Paid for upgraded seat for complimentary alcoholic beverages and was told they would not be served. IFE was finicky - many broken screens. Deplaning was pandemonium."

Pro: "So ridiculous airline didn’t though in costumer at all"
Contra: "Nathing"

Pro: "Quiet , comfortable cabin and crew was quick to board everyone"

Contra: "Debbie in Business Class made the trip even more special than ever! 1. Congratulated everyone on board for thanksgiving for those who follow that tradition 2. Spoke so kindly on the PA system in both English and fluent in Spanish 3. Kept my coffee hot fresh and always was smiling even those had to work on a holiday We will always fly AmericAn because of flight crew like Debbie..... 1000% super star for AA!!!"

Pro: "cabin attendant was excellent"
Contra: "terrible plane because overhead space is extremely limited and the curvature of the plane limits legroom for window seats."

Contra: "No video working"

Pro: "The boarding was fast."

Pro: "The seat is uncomfortable"
Contra: "Nothing"

Contra: "Wider seating"

Pro: "Boarding from Dallas was very good but when landed in London there was no service provided to me as I requested. I asked for wheelchair and help claiming my luggage due to health problem but when I asked at the airplan gate if some body will help me the answer was wait over there with a rude way and ended by walking to the passport area and claiming my bags by my self, my bags was not there and I was going back and forth to follow directions been given to find my luggage. I was very exhausted and tired and asked people around me for help."
Contra: "There was no help at all especially from the British airway. Unlikely there was very rude answer by telling me if you need help you can hire somebody to help you at claiming bags area. This answer was not expected at all and I was very disoppointed as I made a request to have a wheelchair from London. This request was ignored in London. I was very tired and placed my self to a risk of injury because I hade recent surgery to my right shoulder. As a British air way and this was my first experience I will think carefully next time to use this service again. One of my luggage was damaged and this bag was new and this was my first time to use it they told me at customer service this just a scratch and there is no liability for this kind of damage. hopefully some body can investigate this and do something"

Pro: "We left a few minutes early"

Pro: "Love flying with AMERICAN AIRLINES."

Pro: "Made it to destination"
Contra: "Gate changed without any notification"

Pro: "Anything"
Contra: "LATE!!!!"

Pro: "I was lucky enough to have some really sweet flight attendants and was surprised (though maybe I shouldn't be) that we got a small meal."
Contra: "The economy class seats are just so uncomfortable and as soon as someone puts their seat back it is difficult to see the screen in front of you without putting your seat back as well. I suppose there are worse airlines..."

Pro: "They boarded quickly, left early, arrived 40 minutes ahead of schedule. The staff were very friendly and efficient."

Pro: "The trip was easy and the time very good set!"

Pro: "That our pilot was giving us updates as to why we were slightly delayed."
Contra: "Our flight attendant didn’t know what food we were getting. When someone asked in front of me, she said “I’m not sure it could be either turkey or ham”. If you serve customers from all walks of life including Hindus, vegetarians, Islam, Judaism, it should be expected that the flight attendant know if that is turkey or ham. Another thing is that there was no final check by the flight attendant. We landed with tray tables down, seats recline, and people were still on their laptops."

Pro: "The entertainment"

Pro: "At least they should give a can of the soda"
Contra: "The cookie"

Pro: "I like that it was on time"

Contra: "Food in general"

Pro: "Friendliness of gate staff"
Contra: "Nothing"

Pro: "The flight left on time. Pleasant crew."
Contra: "As usual, the seats for a 6'4" guy are not good."

Contra: "Poor breakfast option for lactose intolerants."

Contra: "Itinerary did not mention the British ran through AA. It Mede me confused. Back and force between two check in desk."

Pro: "The staff were friendly."
Contra: "Bag drop was unnecessarily slow with long processing lines. The gate area and on-boarding process was a zoo. Business Class seats (opposing design) were spartan and relatively uncomfortable. My upstairs 50B seat viewed directly into the wash room which made sleeping impossible. Food was not good. Overall, this is the weakest Business Class experience of recent memory especially for a newer wide-body aircraft."

Pro: "Great service. The staff was great."

Pro: "Crew did the best they could considering the situation."
Contra: "There were multiple delays, leaving half my flight with missed connections in Phoenix."

Pro: "Entertainment aspect of flight was excellent. Good was not bad and staff attentive."
Contra: "Check in was terrible. There was confusion and it was terribly disorganized. I arrived 2 hours before my flight and almost did not make bag drop due to the long line (atleast 50-80 other people in the same situation). Then had to rush through security and the terminal to make boarding. Cleared second passport check to be told when the flight shelf have been taking off that the flight was delayed. I get sick when I fly and it helps to eat and due to all the check in delays I could not eat. So when the flight was delayed for mechanical reasons I wanted to go eat to be told that for the next three hours that I would be stuck I could not leave to walk around get a meal or anything. The communication for the staff was poor and their attempt to keep their customers comfortable was lacking."

Contra: "Delayed!!"

Pro: "Everyone was quick"
Contra: "Small seats"

Pro: "Great crew and new plane."
Contra: "The seats are so small and almost no leg room. Very uncomfortable."

Pro: "the crew and the people at the desk for boarding were great. the app helped me keep up with the changes"
Contra: "delays and changing gates"

Contra: "It was ONLY this leg that was messed up. The AA staff in PHI had no idea where the incoming plane was. Got snippy with other customers asking about it. First said it was delayed 50 minutes and then they were surprised when passengers were disembarking from them. Then the plan couldn't leave the jetway because it was stuck -- which was blamed on the City of Philadelphia and we ended up being nearly 4 hours late."

Contra: "The boarding was seemed unintelligent. Why would a passenger in a window seat have to wait until the other middle and aisle passengers board. I got on the plane and had to wait for the other two passengers get up and step into the aisle so I could take my window seat. I was in group 7 and apparently they were in a lower number group that was allowed to board before me."

Pro: "Ground delay but we still got there in time and I made a close connectionshort flight"

Pro: "CR is awesome"
Contra: "AA is screwing up with the flight times, bring them back"

Pro: "Gate agent at DFW helped with a seat change so my wife and I could sit together--excellent seating in the exit row"

Contra: "On my flight from San Jose to Arizona there were no t.v , so it made for a painful five hour flight."

Pro: "On time"
Contra: "Lot of movement"

Contra: "On a 5.5 hour flight, a snack would have been nice. Crew needs to be friendlier like in the old days."