Q Suites much better than standard business class.
We called chatdeal ahead of time to book a child meal for a daughter they said they did it but she was not given a child meal
Great flight ! Enjoyed it
Good food, comfortable seating, excellent service, affordable air fares, professional/friendly crew. This was my first Qatar airways travel. Enjoyed the travel very much. I will choose Qatar airways for my future travel and recommend to my family and friends. Thank you for making my travel enjoyable.
I had an exchange ticket from Qatar airways, which meant I had the boarding pass for the Alaska airways flight. It took 40 minutes to get me and another passenger onto the flight because it didn’t have us listed as a passenger on the flight.
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Pro: "I like the service in the flight"
Contra: "Connection to other airlines and at different terminals with taking luggage around was horrible with all flights cancellations"
Pro: "Seats were ok but they often were out of vege options"
Contra: "I wanted to upgrade to business class but the process was problematic— had to be done at transfer desk not at gate — after i had been thru security ☹️ Discouraged ne from trying"
Pro: "Everything was great, as the flight wasn't full, so we could relax"
Contra: "Delayed by 1 hout"
Contra: "The luggage’s handler was probably throwing all the luggages around which cause my items to be broken. I have informed the counter staff of my fragile item yet I was shocked when I saw what has happened. I would appreciate if some compensation will be given."
Contra: "Lights did not work, so diner was guessing whats was in the tray"
Pro: "It is so far a cut above the American carriers. There’s no way to compare them, because Qatar Airways is so far superior. The seats are far more comfortable and larger, the amount of legroom is far superior, you have much more personal space, and the craft is cleaner. Flight Attendants are fantastic! They provide excellent personal care, and are there for everything. They are supremely polite and courteous, and bring things in mediately. Very often anticipating your needs. This is what flying used to be like on United and American. But those people have completely forgotten what service is. Qatar is a 5 star airline. United and American, to my view, are 2 star at best."
Pro: "I got an aisle seat. Bathrooms were not bad in terms of cleanliness."
Contra: "Service was ok. I was forgotten to be served items that other passengers were given. Seating ended up being kind of cramped as passenger in front was relaxing a bit too much. Entertainment was ok."
Pro: "So many movies to spend flight time with great crew"
Contra: "There are couple things. First of all, it was cold almost for everyone: everyone used a blanket, and some people asked for a second blanket. Secondly, I think that if this airline became the best airline in 2017, staff should care about their passengers’ stuff more than they do, so backpacks or suitcases don't lose parts or get crushed during flights. When I got my backpack back, I thought that someone had used it to play football. My backpack had lost some parts, and some pieces of it were torn!"
Pro: "Crew was very friendly"
Pro: "Older plane Older entertainment system"
Contra: "Older plane Older entertainment system"
Pro: "All good thank you + food and crew and entertainment"
Contra: "All good thanks"
Pro: "Hotel to freshen up was great idea"
Contra: "Visa took forever. Ended having only 2 hours at the hotel"
Pro: "I like how kind and caring the staff .. how they handle people specially on take off and landing they manage to smile and brief people who are first time on plane or not familiar with the rulea and safety precautions on flight"
Contra: "Its not that i didnt like.. but i would like to have a more .. food servings and more healthy food. But the food is good.."
Contra: "Service is always bad. This time from bag, all electronics have been stolen. It is 200$ worth things have been missing from my baggage."
Pro: "Good movies, Comfortable seats"
Contra: "Food could be better."
Pro: "For the most part the crew were very helpful."
Contra: "Food quality and quantity."
Pro: "Did not provide hotel even in a 10 hours lay over. The security personel does not know how to behave with passengers."
Pro: "The planes were nice and the crew was nice."
Contra: "Every single flight we were on was delayed, with no explanation. The food was good on the plane, but almost every meal option I wanted was out by the time the crew got to my seat."
Pro: "crew servious and food quality."
Contra: "not so many Hollywood movie choices."
Pro: "The friendly hosting of the crew and the clean and tidy of everything the food was delicious hot and cean"
Contra: "The alcoholic drinks on the craft had to be banned for sack of God"
Contra: "There were no food choice when the cabin crew reach my seat all run out"
Contra: "The flight from Sao Paulo to Doha was canceled which delayed our travel by 24 hrs. With the baggage being mis-labeled from Rio we almost lost our bags. the crew was not communicative and the entire experience terribly stressful."
Pro: "Very kind & friendly crew. Boarding was smooth & flight was comfortable. Food was good considering it's airline food."
Pro: "Good, attentive service by the crew."
Contra: "The electronics ban on US-bound flights was handled poorly in Doha, resulting in multiple passes through the security check for many passengers, including two in my party. It left a bad impression that lingered, unfortunately."
Pro: "Crew helped with my bags."
Contra: "Lack of film choice"
Pro: "it was nice on the plane the guests were professional"
Contra: "before boarding the officials lacked professionalism"
Contra: "The Qatar stuff at Nairobi airport was very rude when I tried to ask for their help. She was extremely inpatient and showed us angry face. Totally disappointed and not expected from an airline claimed to be one of the best."
Contra: "It was all good"
Pro: "Good service from cabin crew"
Contra: "Seat is quite small compared to other flight"
Pro: "Love it. Newer airplane; state of the art high-tech."
Pro: "Crew was friendly."
Contra: "Catering not up-to the standard. Ran out of food. Seats too congested"
Pro: "I liked everything about the flight and the service was great!"
Pro: "One of the best flights in the past 5 years! 5 gold star service!"
Contra: "Wonderful friendly and helpful crew and check in staff. Excellent food and service. On time departure and arrival. Help with bags during the check in process."
Contra: "The seats are terrible."
Pro: "Boarding and Seat comfort was good"
Contra: "Food quantity in each service was not sufficient. Food quality ok. Cabin baggage limit of 15 lb/7kg per bag is awfully inadequate that renders the standard cabin baggage useless"
Pro: "The crew was amazing, the entertainment system needs more content, the food could use more variety. I would definitely travel with them again."
Pro: "Good staff and service"
Contra: "Require more leg room"
Contra: "1- Flight from Delhi to Doha was very late, which made it chaotic for us to catch our connection at Doha 2- Entertainment choices were very limited"
Pro: "Price and schedule"
Contra: "Food. Waiting place at Qatar airport. Arabian crew on board due to their non- friendly attitude."
Aircraft started from Dubai was dirty which became more dirtier afterwards. Bangkok cleaning staff was just fixing optics and wrappers and left over food was between window and window seat narrow gaps.
Contra: "Passengers were not always putting masks on and for unnecessary reasons"
Pro: "plane is comfortable and business class bar is great"
Contra: "Boarding was a mess and food is terrible"
Pro: "Entertainment, punctuality, helpful crew"
Pro: "Comfortable abd lovely"
Contra: "Internet was not available in the next flight"
Pro: "Yes crew was good. But the seats being economy, were very congested having very less leg space."
Contra: "Can't say."
Pro: "I love Emirates airlines and I only registered once for diabedics food I always get it ,the service always consistent but could be better ,aiming for excellence"
Contra: "I think staff could do better ,I think Emirates should aim for excellence I think they still need more efforts to reach excellence ,for me Emirates is number one airline world wide"
Contra: "Two teenage passengers were in front of us, extremely disruptive and loud the entire flight and no one from the crew addressed it or asked them to keep the noise down. Also, we were forced to check our carry on bags bc they weighed at check in- though we had already checked in online, more than 7kg!"
Pro: "Latam could not issue a boarding pass at Santiago. This led to long waiting at Brazilian immigration checkpoint. Not having a Visa kept me.from entering the immigration and security wont let me in without a boarding pass. security supervisor had to contact Emirates ground staff who escorted me."
Pro: "In general, everything as expected, some crew members were even extra nice."
Contra: "When checking in, they were quite slow and they didn't seem like they wanted to be helpful. Some crew members were not as helpful as when we were going to Brazil, and even the way they communicated the rules was not always very nice, but not rude either."
Pro: "Flight attendants are very friendly, actually smile, rather than scowl at you, as so many of the American carriers do."
Pro: "Hotel stay on your long hold"
Contra: "Needs to improve in all sections"
Pro: "Cold meal was nice, standard business class, no amenities. Nice crew, welcome on board."
Contra: "The crew was in a constant hurry after. The meal was ok, but no cocktails served. Tablet was not working remotely, it has to be connected to the dock all the time. USB port was also not working, did not charge my phone. I’m glad that we did not buy the business upgrade for his flight before. It would felt wasting all our points. Luckily we were upgraded during check in. Check in was awful, they checked in 4 people in front of us roughly in 20 minutes in MLE. It felt like waiting for forever."
Pro: "Nothing, it did not felt like an Emirates flight."
Contra: "The ICE on this flight is ancient, the seats are narrow, food was okay, nothing special. This is an old 777, which needs a refurbishment badly. Boarind experience is blah. After checking in you find yourself in a waiting hall with all the other passengers."
Pro: "Brilliant service from start to finish"
Pro: "Good flight"
Contra: "Crew was not very friendly. Had argument with a old man in the next row over serving glass of water"
Pro: "Emirates is everything we can wish"
Pro: "Love the A380 - the sheer size of it allowed for more personal space. Consequently, it was a much more comfortable flight."
Pro: "Crew, food, service"
Contra: "No respect from other passengers, lots of kicking seats, pulling on seats, babies crying. I will not take an Emirates flight from Dubai to Chicago again. I will choose another airline."
Pro: "good flight"
Contra: "Woke me up for breakfast"
Pro: "Almost everything !"
Contra: "Had to go and find a steward at one point to find out where my coffee had gone to."
Pro: "Nice wide seats"
Contra: "some of the flight attendants were nice and others were openly irritated by the passengers"
Pro: "Nothing to like"
Contra: "The Emirates and the crew they are rude not a good plane to travel with they charge me $700 more rude service I hate the service I made a big mistake taking that plane"
Pro: "The ICE system was a perfect way to spend 13 hours on a plane. I watched a movie, listened to music, even watched part of a live broadcast NFL game during the trip. Much appreciated!"
Pro: "Everything. Staff was terrific and the fancy new screens for in-flight entertainment were really cool."
Contra: "The food was fine. The chicken for dinner was really good. The pizza was mediocre."
Pro: "We got upgraded which was a lovely surprise!"
Contra: "Nothing with the actual flight."
Pro: "Everything was excellent, the food the service"
Pro: "Food is terrible. Not what it used to be. Don't keep the bathrooms clean as they used to. Service just isn't as great as it used to be sadly. Entertainment is great tho!"
Pro: "After my request for vegan was apparently not put through, the crew bent over backward to find food for me - even giving up one of the crew members vegetarian meals. They even made the effort to notify the next leg of my trip (even tho that effort failed.)"
Contra: "My request for vegan food was lost."
Pro: "A380 is spacious"
Contra: "my tablet was not flat"
Pro: "Staff was great, plane was comfortable."
Pro: "Great service and staff."
Contra: "Multiple times I overheard the crew rudely tell elderly foreign passengers that "no this is all we have, only chicken, if you don't want that then you'll have to wait" usually this was said to someone of color and who's english wasn't very good."
Pro: "Everything was excellent. Emirates is a quality airway."
Contra: "I have to cancel on the counter because me and fianse donor have visa"
Pro: "Great entertainment options, crew is freindly and helpful. Early Check-in was easy, fast and convenient."
Contra: "Leg space, seat cushion needs to be more- it seems claustrophobic, timings for the flight- need some as a day time flight rather then being up all night, going through the channel of air bus to the flight...."
Pro: "I liked the service, food and the crews behavior"
Contra: "The only thing that I didn't like was I was told in the office that you will get free hotel room unfortunately when I arrived to Dubai they told me that I'm not in the system and you have to pay"
Pro: "The attendants were great at keeping the cabin clean and were very goo with the kids. Loads of activities and unexpected surprises that really pleased my kids."
Contra: "More regular offerings of drinks."
Pro: "everything from service, food, to entertainment. Keep up the good work."
Contra: "Seats were a bit small, if I had more room it will be perfect."
Contra: "THe Hostess was not attentive and had to ask for things a few times. No goody basket was given although some pax did get it."
Pro: "Good food,excellent service,good entertainment !!"
Pro: "Enjoyed my flight on both legs especially the Dubai to Durban. The crew were very attentive and helpful on this section of the flight."
Pro: "food and Boarding"
Contra: "seats, I flight entertainment jacks were not working"
Pro: "The crews were curteous and helpfull. The food served was fresh and tasty and was of pretty much of our Indian taste. The cleanliness in side the plane was par exellence. Keep up good job. It was pleasure flying with Emirates."
Pro: "Great enterteiment, spacious seats and great service"
Friendly staff inflight, flight delayed.
It wasn’t communicated that on the layover, we needed to again have our documents checked so after waiting in long line to board, we were sent back to another documents check line and then back to the long boarding line. It wasn’t a big deal but something to mention. Once on board the crew was phenomenal. Very friendly and constantly working and serving. I don’t think they got a moments rest during the 10+ hour flight. Best service on a flight in years….hands down above & beyond Delta airlines where I have my miles awards membership. Very pleased with Swiss Air.
Pro: "sidefini landig, merci."
Pro: "It was a normal flight with any extra confortable feature."
Contra: "Not delay Treatment in the boarding Gate was ride, asking for visa despite I dont need it."
Pro: "Flight was on time, service onboard inspite of short flight, and the scenery of the Alps was breathtaking"
Pro: "Officers in the airport are rude and offensive, racial discrimination."
Contra: "Change their employees, arrogant, not professional"
Pro: "Seating was good. Crew was good"
Contra: "Food could be better"
Pro: "Bombardier C Series. Most leg room and comfort of any plane"
Pro: "Crew helped my parents with physical disabilities through the whole flight. Super grateful"
Pro: "The movie"
Contra: "More space! The crew could have been nicer"
Pro: "The crew was professional and helpful. The flight attendant was especially kind to the children giving them activities and toys to play with. The seats were spacious and comfortable. The food was good."
Contra: "It’s a small thing, but it’d be nice to have more variety of movies to choose from."
Pro: "Nothing, flight was cancelled after I electronically checked in"
Contra: "Flight was cancelled"
Pro: "check in & boarding were ok"
Contra: "very uncomfortable chairs worset food crew were very unfriendly the plan was full with the smell of vomiting"
Pro: "plane and crew were fine. Didn’t use any entertainment."
Contra: "checked baggage fee at airport exorbitant."
Contra: "Too hot. Too late. Staff could have been more accommodating. Online checkin was impossible."
Contra: "We didn't fly to Zurich. Instead, we flew from Berlin to Frankfurt to San Francisco to San Diego. Although the alternate airlines did a fine job and we had nice flights thanks to them, we only found out about the change when we arrived at the airport and it caused us multiple inconveniences throughout the day. Our flight from Berlin to Zurich was scheduled to board at 9am, so we left our accommodations at 6:30am so we could arrive at the airport around 7am. It was a rushed, hectic morning and we stayed up late preparing for it the best we could. When we arrived and found out our flight was canceled, we learned our new flight wouldn't board until 11am. So we rushed for no reason and had to spend a considerable amount of extra time at the airport that we could have spent enjoying coffee one last time at a local cafe or something. We planned to fly straight from Zurich to San Diego so we could participate in an interview for our Global entry application (which you can only do when arriving in the US from an international flight). Because we had a brief layover in San Francisco instead, we had no time for this and were unable to do the interview when we arrived in San Diego because it was a domestic flight. The change also caused issues with our luggage. We're not used to checking bags when we fly OR flying internationally with layovers in the US, so we asked the agent at the Swiss desk in Berlin how it would would with both of those aspects in our travel with the itinerary changes. The agent told us our luggage would follow us all the way to San Diego and we didn't have to worry about it. However, we learned once we got to San Diego that our bags were left in San Francisco because apparently we were supposed to pick them up and recheck them, but we had no idea. It was a huge bummer and we wish we would have had more control over our itinerary that day. People book certain flights for certain reasons and need to have a say when their flights need to change."
Contra: "first baggage should be free.....as people travel with 15-20kg hand luggage"
Pro: "A very friendly and attentive crew and a decent meal. Comfort is still iffy in coach but better than most American airlines. Good selection of movies to pass the time."
Contra: "Seats in coach are cramped and some have an electrical box under the seat in front of you, so there is no room for your legs or carry on bag. Bathrooms keep getting smaller to jam in more seats."
Pro: "The crew was superlative, and after I was stuck for an hour at passport control I found the captain waiting with my dog(in his crate) to make sure of his well being. He said he made sure he kept the climate control at 20c the whole time on the plane. You hear all these animal horror stories but this went above and beyond."
Pro: "Ease of check in and ease of boarding. The non-stop flight was at an excellent price"
Contra: "Metal box under the seat cramped leg room. Seat jutted into the aisle, so I got bumped by every cart and everyone going to the lavatory."
Contra: "They canceled the flight and took me to another company with a stop in Turkey,it was a really bad and uncomfortable flight And I’m really disappointed!!!!!"
Contra: "Our flight was canceled and re-booked today. We’re so frustrated and inconvenience us. Very stressful! Swiss Air notification in email was sent short of notice."
Contra: "Checked in online. Needed to drop my snowboard bag off. I had 2 hrs...got in the express line to drop bags with ticket. They kept taking people from every other line in front of us. Took 1 hr to drop a bag. Got through security line and told my boarding pass is no good. 30 min before flight. Back to Swiss. Have a meltdown and finally they help. Now I’m in Geneva and my bags in Zurich..."
Pro: "All staff of Swiss made you feel important."
Contra: "Everything was fine"
Pro: "Not sure why airline companies buy planes where the seat in front recline to the lap of the costumer behind where it makes a 9 hr flight miserable"
Pro: "On board service"
Contra: "the teminal 4 sevice at JFK: the huge line before the security looked like a complete misorder and for no reason lingest lined I ever saw in airports instead of spliting the crowd in shorted lines to every security crew without maku=ing people to pass long lines with the hand luggage and children, it was really and absolutelu=y far from any comfort."
Pro: "Check in easy"
Contra: "Weren’t told enough about delays ... very tight seating crew was friendly"
Pro: "Flight was exactly on time as described. Crew was friendly"
Pro: "Four economy short-hauls in two days: That extra tad legroom (A321, A320, CS100) Planes are very clean Good quality snacks Great staff"
Pro: "Flight was good"
Contra: "There was a one hour wait to get through passport control and go to the gate beyond the security check point."
Pro: "Food and movies"
Contra: "Staff was not attentative. We were very misinformed on the seat upgrade we paid $100 for. And our liggsge was damaged and they had us walking all over ohare airport for no reason at all instead of addressing the issue at Swiss air."
Contra: "My entertainment unit was not working the whole flight."
Pro: "Crew was great. Flight kept time. Safe trip. Thank you."
Contra: "The on board duty free did not have ample change, so I had to forfeit $3 in change.. On top of that they secrectly charged $10 extra on my card after my flight! I already got the ticket and paid extra luggage- what is the extra charge for?? The lady at extra luggage tried to overcharge me as well! Had to refer her to your website! I need this excess charges reversed. I demand an explanation!"
Pro: "good food, excellent entertainment selection"
Contra: "late boarding, late take off, missed my connection"
Pro: "fast, all good"
Pro: "The flight staff was so kind."
Contra: "Not enough room for my knees"
Contra: "The boarding process at Zurich airport was a mess. There was no communication at the gate to tell passengers what to do or where to stand"
Pro: "entertainment system was good. Pilot was nice crew was pretty nice ."
Contra: "No leg room uncomfortable seats food has gone way down hill since 2 years ago. None of the good chocolates anymore. check in people at the gates were cold fish."
Contra: "There was adely because of bad wether. It made us miss the conection but none talked to us and explained what is going on."
Pro: "on time flight; friendly staff"
Contra: "a little warm before takeoff; I did online check-in and I did not get the SMS with the link to download boarding pass; tried twice and didn't work; I've got in on email as luckily I had access to an wifi"
Pro: "Great service smooth flight"
Contra: "Wasn't a big fan of the stop over in Daresalaam where we sat in the plane and watched the cleaning crew do theirs work around us"
Contra: "On 4/23/2016 I missed connecting flight from Zurich to Zagreb because Miami - Zirich flight delay and horribly slow security in Zurich. To make the issue worse "somebody" (???) automatically deleted ny return ticket portion."
Pro: "Everything. All about my flight was great. Thank you."
Contra: "It was awful. I lost my seat"
Pro: "Although it was a quick flight they bought around snacks and drinks!"
Contra: "More space would be nice but I guess you can't ask for too much on flights these days."
The restaurant in the business lounge should work 24/7
We had 1h delay. We waited in the place for the whole time.
Pro: "plane was clean, bording went smoothly."
Contra: "Flight attendants were no where to be found most of the flight. They didnt walk up and down the aisles for literally hours before we saw them again. Never offered water during a 11 hour flight, they only came around deal meal service time. But the time in between meals, we seldom saw them."
Pro: "The crew was polite but did not enforce social distancing when boarding. Disembarkation was chaos with everyone pushing to get off the plane."
Contra: "Calling people to board by rows would have made it less chaotic. Disembarkation was a dangerous disorganized mess."
Pro: "My sleep"
Pro: "Both friendly and professional"
Contra: "All is perfect! They couldn’t be better"
Pro: "Turkish airlines is reaaly good"
Pro: "Short, sweet, and yummy! Short trip, sweet experience with their staff and boarding process, and yummy snacks."
Contra: "Food and service"
Contra: "Personal and service were grea!"
Pro: "Cozy big leather seats in Business Class, excellent breakfast and good service overall. Turkish Airlines continued to amaze me."
Contra: "Boarding by bus - not my favorite way of getting on a plane. Probably not the airlines's fault."
Contra: "the wait for 9 hours at the airport is horrible with the airport being bad and no place to relax"
Pro: "Food, service, flight comfort"
Contra: "Seat selection got messed up and crew helped put us back together as a family."
Contra: "Movies are not very new, i was asked to clear security again at istanbul gate after going to bathroom but i guess that makes me feel safe even though was inconvenient"
Pro: "The Airbus is such an extremely "customer oriented' airplane."
Pro: "i like because can interline from qatar airways and baggage through as well. so i do not need to check in again."
Pro: "the flight attendants were more present and even spoke English."
Pro: "I did not like anything."
Contra: "Everything. I will never book a flight from Kayak from now on. Kayak just charged us a lot of money and did not do anything for us."
Pro: "As always Turkish Airlines has exceptional service"
Pro: "Crew accepted to move our seats for emergency leave zone where there is more space for legs"
Contra: "Turkish airline has decreased space between seats for a non acceptable distance... you guys need to rethink it!"
Pro: "Airplane crew was amazingly friendly and helpful"
Contra: "The customer service in Istanbul airport (for Turkish Airlines) did not speak or understand English at all. She could not give us any helpful information of our flight"
Pro: "The movie options and quality of the screens was excellent. That's what got us through the flight."
Contra: "The food was horrible and served at odd times. The people around us smelled really bad so we had a rough time. I know it's pout of the airlines control but it really made the whole flight difficult."
Pro: "Boarding process started early and was efficient. Short flight so not much to say."
Contra: "We seemed to arrive late even though the boarding started early. Last call was displayed on the monitors 40 min before the flight took off which seemed excessive to me. And in spite of this we still didn’t arrive on time."
Pro: "Overall the plane was very comfortable."
Contra: "Waited on the plane to takeoff for an extra hour without explanation."
Contra: "They are telling me because I booked with Kayak through PriceLine or vice versa they will not give me any hotel for my 14 hours lay over."
Pro: "I d like everything the service all the crew was very helpful an Cain"
Contra: "Yes I will recommend Turkish airline"
Pro: "We didn't crash"
Contra: "Took too long. Build a transporter soon"
Pro: "The staff!"
Contra: "The turbulence lol"
Pro: "Entertainment was excellent- choice of movies, music and ground cameras,"
Contra: "Food was average; no snacks or snack service which made for a long time between meals on a 12 hour flight. The flight purchased was from Venice to Houston with a connection in Istanbul. The required passport recheck and gate location at opposite ends of the terminal made this a mad dash to catch the flight. It was too little time for comfort."
Pro: "Food good movie selections and Nice staff"
Pro: "Timing of the flight."
Contra: "I have used this same flight 6 times and only the first time was good. The others were getting bad every time. The service is very poor. The food is not good. You can not say you are out of pasta when you said you will serv it. Flight attendants really are not friendly."
Pro: "Great entertainment, headphones, booze and food"
Pro: "Again, the crew was very young and greeting everyone with a smile, very accomodating. Loved the snack (Delta take notes). Time passed fast."
Pro: "i like the reception"
Contra: "i like how the crew welcome me.i all so like the food"
Contra: "The layover was too long."
Pro: "Free wifi for business class HD movies + good quality DENON headseat"
Contra: "Terrible foods taste Zero hospitality crews Lack of food and deink service during 13hour flight"
Pro: "Short but comfortable and pleasant flight."
Contra: "the delay in the departure"
Contra: "Service is very bad"
Pro: "I got a little bit sick on plane and the crew was super helpful and supportive."
Contra: "Tbilisi-Barcelona flight was okay but 5 days earlier I took the same flight from Barcelona to Tbilisi where they changed my flight time and nobody let me know!! I didn't receive any information about it and so I had to spend 6 hours at the Barcelona airport!"
Pro: "The best flight ever!"
Contra: "TV did not work. Crew said there are a lot of broken TVs and there is nothing they can do."
Pro: "Love this airline!!"
Pro: "Everything from above and the fact that my bags got home untouched and on time. It would have been a disaster to have to drive back to Bucharest to pick them up at the later time like it happened with other airlines."
Contra: "Nothing at all"
Pro: "The crew, as usual on Turkish airlines, was wonderful. Excellent service and patience.Warmly recommend Turkish Airlines."
Contra: "The flight itself was delayed, the boarding was a disaster waiting an hour in a closed off area with little air-conditioning and zero amenities, the plane uncomfortable and the entertainment system was a joke. To be honest I was surprised because I enjoy flying Turkish, it's an excellent airline with great service. This flight was a disaster"
Contra: "Need more vegetarian options"
Pro: "Good food. Flight was on time."
Contra: "Seat in front on me was broken. Reclined further than the rest on the seats, which limited the room I had."
Pro: "The food was delicious. I have never had better airplane food. The movies were super new and interesting. I did not have time in the 11 hours of flying to watch all the movies I wanted to. The flight was also incredibly smooth."
Contra: "There were a few small things that could have been better (Which I'll mention), but the worst thing about the flight was the airport. Ataturk Airport is a mess. After the attempted coup, they really upped security, forcing all international flights to go through a second security screening after transferring from another airport. It's understandable but the line moved at a molasses-like speed when I had only 25 minutes to make my connecting flight. The security personnel were rude, as well. Also, when I went to make my connecting gate in Cairo, there was no one at the gate after the required boarding time (Because security had held us up), forcing some of us to board the plane without having anyone to show us onto the plane (Very scary). The flight boarding was chaotic, and no announcements were made about what we were supposed to do. Besides the lack of boarding gates, the only other serious complaint I had against Turkish Airlines (Because it really was great overall) was that the pilots and flight attendants were very hard to understand. I have taught ESL for the past 5 years, and I still had a hard time as an American understanding their English. Also, they frequently didn't understand or misunderstood questions that I would ask them. I've never had a hard time understanding flight attendants on an international flight, but I only understood about 20% of what anyone said over the loud speaker in the plane. And it's nice to be able to understand when the pilot says, "We are experiencing some turbulence and would like everyone to buckle their seatbelts until it passes." Two small things remain: 1. The bathroom trash cans were full on every flight (A small thing but makes everything feel "trashy"). 2. The flight attendants seemed unhappy, and they definitely seemed unhappy to be serving us. I can only assume they are that way because they aren't treated particularly well by their bosses."
Pro: "I liked the service and the food."
Contra: "It could have been on time flight."
We spent over $1,200 to upgraded to buisness class and they didnt tell us that they separated our seats and only had economy seats together. So we downgraded in order to sit together and they wouldn't give us a refund. Then when we got to Split, Croatia they had lost our baggage and we are still waiting for them to find our luggage. Now we are scrambling to find clothes to wear and necessary items in order to live. Terrible start to our vacation
I flew Tourist priority, it was great. The Indian vegetarian food was delicious.
Food is dreadful Service is top notch
Contra: "It was full, Ben if Lufthansa said on their website that they keep physical distance for passangers! Liars!"
Pro: "Amazing crew and service."
Contra: "Seat space extremely low for tall person."
Contra: "The bathrooms really needed more care in this trip, VERY different from my trip to Brazil."
Contra: "Lufthansa lost my luggage. Still waiting in my hotel."
Contra: "Flight was delayed"
Pro: "Smooth flight. Fairly good meals. Friendly crew."
Pro: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Contra: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."
Contra: "I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers."
Pro: "This was my first experience flying with Lufthansa airlines and the experience was outstanding from start to finish! This is what flying should be like! Other airlines should do what they do!"
Contra: "getting fine from DC to Munchen and Munchen to Bucharest, 7 h delayed but we get to Romania. - when waiting for the luggages, guess what? Both luggages are missing. -made the complainment, now we are waiting to show up in Romania and to be delivered at home. -went to pick up the rental car, because of the plane delay, they gave our car away. -after trying several companies, we found a car, 3 times more expensive, but we have a car....yeeyy"
Pro: "The flight crew was amazing and the overall experience was great."
Pro: "The food was pretty decent."
Contra: "The seats are uncomfortable and do not recline. The plane was old. No entertainment. For the money look elsewhere."
Pro: "We were greeted by cookies upon entering the flight. I liked this experience. for a 45min flight everything else was as expected."
Contra: "having to climb up 6 stories with carry on luggage isn't fun. Some elderly people were struggling, caused everyone to slow down. I'd have taken the elevator if I had known we had to walk all the way up. Regardless, my expectation of German airports and German engineering is high, but things we take granted in US like escalators are a luxury in Germany and clear directions are missing... on the oncoming flight we had to wait for a door to be unlocked while everyone was stuck in the aisle way and stairs.."
Pro: "Only an hour and a half but perfect service and even a nice meal. Because of the delay there were a lot of questions to the crew but they managed to keep travelers calm and happy."
Contra: "Flight was delayed but that had nothing to with the crew and the service."
Pro: "Cabin was clean"
Contra: "Boarding and airpot staff were horrible: rude, chaotic experience especially in Munich and Frankfurt. Main issue was rude staff... No concept of customer service ."
Pro: "Excellent service during the two hour trip. No complaints whatsoever!"
Contra: "No headrest screens for entertainment but I had my phone and downloaded movies and shoes prior to leaving the US."
Pro: "Everything is good"
Contra: "Food use to be better"
Pro: "W we’re a few minutes late and they waited for us. We truly appreciate their cooperation. 5 strat services."
Pro: "The Staff"
Pro: "Efficient boarding, friendly crew."
Pro: "Very nice personals, I'm so happy."
Contra: "It seemed llike the boarding was rushed and a bit hectic."
Contra: "Didn't happen yet."
Pro: "Staff was very attentive and friendly. Great service and staff always had a smile on their faces."
Pro: "Entertainment system, food. Crew was great."
Contra: "Delayed boarding and artival to YYZ"
Pro: "N-o entertainment"
Contra: "There is no entertainment so I do not know it should be rates."
Pro: "Very friendly crew, smooth flight ( great pilots)"
Contra: "Food was carb heavy. I wish you would offer more protein and vegetable choices."
Pro: "All good"
Contra: "No bad"
Pro: "United airlines a319 was quite shakey felt uncomfortable whereas the Lufthansa connection with the a320 was way better only a bit shakey but felt comfortable and enjoyed the flight."
Contra: "United airlines connection was quite bad. Was 15 min late but didn't really mind it"
Pro: "Everything was good."
Pro: "Price was right."
Contra: "Just as bad as on any other airline these days."
Pro: "I fleweconomy. Flight on time. Boarding was quick. Food is so so bordering to poor. On the plus side the portion was small and is good when want to go on diet."
Pro: "The plane was parked away from the gate. We boarded the service bus to get there 20 minutes before departure time. But it took more than 20 minutes while mid way waiting for clearance to leave for the plane. The service bus did not turn on the AC while we waited even though we complained. We were suffocating. There was no entertainment on the plane."
Pro: "flight was on time and the crew was wonderful"
Contra: "Plane was"
Pro: "Everything was amazing Very pleased!"
Contra: "Good choice entertainment but system is slow to respond and crashed on a few occasions"
Pro: "Very comfortable sleep Crew attentive"
Contra: "Food not worth the first class ticket"
Pro: "No ventilation on some terminals toilet economy class."
Pro: "Service was very good."
Contra: "Pasta was so so."
Pro: "I liked how organized the crews are. The flight attendants are driven by efficiency. Things were done quickly like serving drinks and water. Appreciated having the hand towel to wipe the hands before serving the meals."
Contra: "I fly economy class with United and Lufthansa when I travel from the US to Asia or Europe. Lufthansa seats feel narrower. I am only 1.62 meters in height. I felt there was not enough room for a 12+ hour flight (delayed by one hour). The small leg room began to take a toll after 6 hours of flight."
Pro: "The crew was friendlier. the plane was way cleaner than the previous one. The food was more decent."
Contra: "The crew wasn't too willing to help with the carry-on baggage, for example - I kept looking for a while for an available spot to deposit mine."
Contra: "delay on boarding time-problems with the aircraft"