All up to great standard for Economy seats. Appreciated careful approach to COVID protocols and efficient service throughout. Also minimum delays at Dubai. Will definitely consider Emirates first for next UK/Europe trip! Only improvement could be the breakfasts being too starchy - too many breads, rolls etc, otherwise good.
The ewr Athens Dubai plane did not have USB ports
Pro: "Easy on and off. Nice crew."
Contra: "Seats too narrow for long business class flight."
Contra: "We didn’t get tea or coffee :("
Pro: "The overall experience was good."
Contra: "The guy on the second flight was a bit creepy"
Pro: "Service was good. Staff was efficient."
Contra: "Cabin was overly warm. Sweatie hot."
Contra: "They ran out of non-vegetarian meals, which is not acceptable. The seats were rather narrow"
Contra: "Flight was delayed for more than an hour. No courtesy to inform passengers. The boarding took place and all passengers were crammed into the departure lounge with no place to sit for more than an hour!"
Pro: "Great crew and entertainment"
Contra: "Business class seems to have slipped..... A little more cramped and not quite as comfortable.... (might be me getting old"
Pro: "Crew, food, seats were great (my route was empty on the first flight, so I could lay down across other seats). They provided amenity kids even in economy class."
Contra: "The connection was too tight. A staff member led us to a bus to the next terminal, but left at security without a word. I ended up running from security all the way to my gate, feeling I was going to miss my flight. They still had the gate open past the scheduled time, but wish I didn't have to run."
Pro: "Relaxing Cabin crew were awesome"
Contra: "Not that I can think if"
Pro: "The crew were very hard working and did a great job."
Contra: "Delayed my luggage. Still waiting for Emirates to call me after 2 days"
Pro: "Crew was very caring and seat was very comfortable"
Contra: "I don’t find anything that could have been better that what was there for my travel"
Pro: "Efficient and very friendly cabin staff. Captain and team kept us informed of flight progression at reasonable intervals."
Contra: "Some slight delay in clearing up some catering equipment."
Pro: "We flew business class from Dubai to D.C., and the VERY long trip was made so much more endurable with all the amenities offered. For example: - fully reclining seats with mattresses that enable sleep - attentive, thoughtful service - a lounge in which to get a drink or snacks, relax, talk with people - good food and drink - a personal bar at your seat with water and soft drinks We've also flown Emirates in tourist class, and it, too, is far superior to most other airlines. There's more seat room, more leg room, good service, clean bathrooms, and decent food and drink."
Contra: "no negatives"
Pro: "A good time to board"
Contra: "No offer of free water to drink on a 3.5 hour flight!! Staff didn’t smile at all."
Pro: "For a 15 hour flight the crew made it comfortable"
Contra: "The restrooms were non functional by the end of the flight"
Pro: "Flight attendants were very friendly and helpful."
Pro: "Every thing"
Contra: "No comment"
Pro: "Air vents over seat, excelent entertainment and good food, comfortable seat. this route doesn’t seem to be too full for the long Hall flight"
Contra: "No foot rest - limited ability to upgrade."
Pro: "Nothing much."
Contra: "There was no hotel reservation and I have to pay out of pocket. Why? I need a refund. You guys are responsible for that."
Pro: "Business class entertainment and comfort very good."
Contra: "Service was very bad. I had to get up to go get drinks and rarely saw the steward."
Pro: "Helpful staff,gave me seats requested,meals pretty good,good entertainment,even got to see despicable me 3 and didn't need a kid."
Contra: "Would have loved business class,but what can u do,only thing was I had to remind about my skywards miles.."
Pro: "better than super stinky American carriers"
Contra: "everything, food was below average"
Pro: "Nice aircraft"
Contra: "The food has alot Indian herbs & tasteless , unlike the lounge which has excellent taste."
Pro: "Emirates are very good"
Contra: "Fly Dubai is not good and poor service"
Pro: "Entertainment system is very good. Crew was marvelous"
Contra: "We already quoted vegetarian but they failed to serve vegetarian, but they arranged substitute that is happy to me."
Pro: "Everything. Staff was terrific and the fancy new screens for in-flight entertainment were really cool."
Contra: "The food was fine. The chicken for dinner was really good. The pizza was mediocre."
Pro: "The flight didn't feel long at all since I was very comfortable throughout. They offer good on-flight services and an endless list of movies to watch. I give this 9/10."
Pro: "Great crew, service, food and entertainment."
Contra: "Hard landing"
Pro: "Very comfortable and good service aboard plane."
Contra: "Very long ride on bus from plane to terminal in DubaI. Very unusual and uncomfortable."
Pro: "Bumped up to first class"
Pro: "The service is excellent!"
Pro: "Service Gluten free food provided."
Pro: "The flight crew is great, the plane is modern and the in-flight entertainment is awesome"
Contra: "Food quantities could be more. In such long haul flights, individuals line myself who do not sleep in focus tend to get hungrier."
Pro: "Flight crew was responsive and courteous."
Contra: "Seats are hard. Scrambled eggs were not edible."
Pro: "Quick online check-in and bag drop-off at the airport. Friendly cabin crew. Juices etc. offered in between meal/snacks"
Contra: "Delayed take-off from Singapore once we had boarded-an hour just waiting to taxi. Delayed landing at Dubai due to volume of air traffic. This meant a very quick transfer to the London flight and no helpful assistance from cabin crew even though I asked for assistance, I had to hail a buggy down at the airport otherwise we would not have made it to our flight as I would not have been able to walk that far in the time available. If the flight had landed on time then there would not have been a problem."
Pro: "The entertainment and staff were unsurpassed. The food was better than industry standards."
Contra: "The seat was terribly uncomfortable. The seat bottom has a ridge that digs into your rear. This was on both 380 flights and I tried three seats in total. After a couple of hours is when the pain starts. If the seat back was moved forward, you would not sit on this edge. Please fix. Not sure I could fly on a 380 again for this duration."
Pro: "Crew is very accommodating and nice. Boarding is smooth."
Contra: "Food is horrible and the plane is unclean. Bathrooms need to be cleaned often on a 15 hour flight."
Pro: "Free movies!!! Blanket and pillow provided. Also the crew was very attentive."
Contra: "Switching of terminals to Fly Dubai"
Pro: "Overall fully satisfied with a safe journey package"
I request for vegetarian food but they are asking me what kind of food you want. Service is slow.
The worst people to deal with in gatar airport after I miss my flight they plam me and 5 people with me after the air plain delayed us from making to the next flight to the people off gater the forner the one you hiar to run the airport they do more damage don’t fly with gatar airlines
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Contra: "My flight time was changed but I didn’t receive any email regarding the change of the flight"
Pro: "Very helpful and kind crew. On time boarding and departure."
Contra: "If the crew cleaned the toilet more often and picked up trash from passengers and worked faster."
Pro: "Good service in future always Qatar Airlines"
Pro: "The seat that I picked."
Contra: "Running water in the bathroom"
Pro: "So welcoming and so caring"
Pro: "Crew was good"
Contra: "Boarding, comfort of seat"
Pro: "Overall experience was good!"
Contra: "Keep the good work up."
Pro: "Just OK"
Contra: "Airport lounge at Ahmedabad"
Pro: "Everything was great, as the flight wasn't full, so we could relax"
Pro: "Boarding was very smooth."
Contra: "We were seated in the last row, and by the time the food came around, 2 of the 3 entree options were unavailable. We had to have fish or not get an entree at all."
Pro: "The food and crew were great"
Contra: "Older plane the tv panels were faded"
Pro: "Nothing amazing. Everything was okay and average."
Contra: "They weighed carry on baggage and made me pay extra. No other airline does that. The check in crew at LAX were not friendly at all. No hot towel service after boarding. Food served was very small portion, not enough. Only 2 meal service during 16 hour flight. Not enough beverage service in between."
Pro: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Contra: "It was delayed 3hrs but no regret from staff. Doha to staff very bad and arrogant"
Pro: "Qatar airlines the service was awesome and the planes very clean"
Contra: "Seating not able to upgrade"
Pro: "The service was fantastic"
Contra: "Screaming babies. But hey, great flight"
Pro: "Nothing much except for Hamad Airport ."
Contra: "Food . Seats. Entertainment - half the time , the touch screen doesn’t work."
Pro: "Transit 9 hours without hotel"
Pro: "comfortable seats good service"
Pro: "everything went smoothly, no delays, boarding was easy and quick"
Pro: "It's was good"
Contra: "The plane from Qatar to Nairobi new modern plane needed"
Contra: "Entertainment and food timings are odd."
Pro: "This review is for return travel from ATL to MAA (Chennai, India) and back. Route: ATL-DOH: about 14.5 hrs; DOH-MAA: about 4.5 hrs; Likes: 1. Baggage check-in process was simple and easy. 2. Meal preferences was good - I'm a vegetarian and on the onward journey forgot to specify the meal preference but the crew had enough inventory to meat the requirements. 3. Every seat was provided with a small plastic pouch/packet/goodie bag that consisted of a eye mask (very thoughtful), pair of sock, toothpaste+brush (very thoughtful), hand cream. This was very useful and effective. 4. Entertainment - options were good and current."
Contra: "Dislikes: 1. Online check-in wasnt easy; towards the end of the process, there is an option to email the boarding pass but this never worked. Not sure if this is something to do with the browser (tried with Firefox, Opera) 2. It would have been good, as part of the online check-in, if the users reminded to specify the meal preferences, etc. I forgot to specify the meal preferences but thankfully the crew had enough of what I wanted. 3. Take a relook at the packaging of the toothpaste tube in the goodie bag. It was sealed in such a way that it was difficult to open it w/o a sharp object. This should have been easier. 4. Seats were the worst part - poor legroom. Worst, the seat cushion is the worst. I think it was just a fabric over a metal seat with minimalist of cushion. ATL to DOH leg was the worst (and the longest leg of the trip). Unless you have open seats next to you it would be a back breaking and painful trip. Seat comfort wise, I would rate Qatar as the worst. Luckily on the return leg (DOH-ATL) next two seats to mine was empty, so was able to stretch and sleep well. DOH-MAA or MAA-DOH seating was little better (think its a older plane; newer planes have worst seats) 5. The website was damn slow while accessing from overseas. Even in the US, at times the website hangs-up, freezes or spins often. 6. Food was ok -dinner and lunch but minimalistic; I didnt see any specific breakfast menu or any coffee served separately (was part of beverage option during lunch or dinner) 7. There was no alert, communication, notification, reminder of upcoming trip via email or text, etc. Many airlines does this very often but Qatar was totally silent on it (they did have my email during checkin). Not sure why."
Pro: "Personal courteous service"
Contra: "Quality of food"
Pro: "The service and the food were amazing!"
Pro: "They make you feel like a person"
Pro: "Mediocre staff, not very attentive, horrible boarding experience in Doha. Food was inedible, watched a crew member place food she had spilled onto the aisle FLOOR back onto a tray to give to someone as if nothing happened, which prompted me not to anything for an 8 hour trip. DISGUSTING!"
Contra: "I will never purchase a flight with Qatar"
Pro: "The stewards were very attractive, the entertainment was plenty of movie choices."
Contra: "The food was terrible, the seats were extremely uncomfortiable."
Pro: "The crew was extremely professional. The stewards were beautiful and young not like on US flights.."
Contra: "The seats were very uncomfortable, My tail bone was hurting badly and sitting on pillows did not provide any relief. The food was terriable. Not much choice."
Pro: "Boarding, the welcome on board, the food choice and quality were all excellent. The seat was comfortable as I didn't want to sleep. The entertainment screen was big and clear, and the choice of films was good. The member of flight crew, a Latvian lady, who looked after me onboard was a real star, very efficient but still had time to chat."
Contra: "The choice of films and tv programmes, was good, but before watching each one i chose, I had to endure a couple off minutes of an advert- the same one every time."
Contra: "You canceled our flight in the last minute. we were starting our holidays and missed one day included the booking reservation. We didn't get any refund regarding this issue. On the other hand, i booked my special meal and never received it."
Pro: "Staff were friendly, food was good, and the plane was nice."
Contra: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Contra: "No flexibility in flight changes"
Contra: "Not being on time from Doha to chicago, it was an hour late departure."
Contra: "Food could have been better. Dessert was disappointing, more choice could have been good."
Pro: "Attention to detail and attentiveness of the staff was par excellence in the business class"
Contra: "My seat is changed without my approval.thats disgusting"
Pro: "Generally ok but not as good as other Middle East carriers"
Contra: "The leg room on this flight felt less generous than other carrier and the food was poor almost inedible. The aircraft (777) seemed much noiser than other aircraft I have flown on and the noise from the toilet flush could be heard 10 rows away"
Pro: "The best service"
Contra: "Nothing bad to say"
Pro: "The service was great"
Pro: "I like Qatar service very much and that is why I fly with them most of the time."
Pro: "Good quality aircrafts"
Contra: "There was no non vegetarian meal available."
Pro: "Easy flight. Great food. Friendly crew."
Contra: "Flight was late."
Like the service provided by the crew. I little bit of variety in the food.
Pro: "Young crew, with positive attitude and very kind and helpful."
Pro: "The most amazing service, good food and great steward"
Contra: "There were a couple of flight delays. Other that that, I love Lufthansa."
Pro: "Got to ride on a Boeing 747 Intercontinental!"
Contra: "It’s hard to give a good review when the first of three flights is an hour late. Made me and my wife run through Frankfurt airport to make my connection. Only made it by 2 minutes. Frankfurt security was super slow and no one cares."
Contra: "Multiple technical issues on each leg of the flight for both airlines. Took 1.5 hours to deboard the aircraft on final leg of journey"
Pro: "Everything was excellent"
Pro: "Seating is terribly tight"
Contra: "A normal human sized seat."
Pro: "We upgraded our flight from Frankfurt to business class--so worth it."
Pro: "The flight was seamless,appreciated the frequent food and drink service"
Contra: "The boarding was priority and then everyone else. Didn’t realize economy boarding had no real order."
Contra: "The comfort and the food"
Contra: "I checked bags asking “is the baggage delivery fast at Frankfurt”. “Much taste than Edinburgh” was the reply (Edinburgh is reeeeaaaaallllly slow). Sadly Frankfurt too is slow."
Contra: "Delay of more than two hours caused my booking at the hotel to be cancelled. Not only i lost all my money but have no hotel to stay What is your responsibility on that???"
Pro: "Staff were very nice. Flight arrived on time."
Contra: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Pro: "The food and drink were the only two enjoyable moments of this flight."
Contra: "The crew in Cluj airport could not care less about getting the plane boarded and departed on time. For 20 minutes crew stood around in the airport talking to each other and using their cellphones. Finally the transport bus was loaded only to have the bus driver get out, and talk to another employee while simultaneously using his phone. No information was given for the delay and the plane was boarded at time of departure. This careless and unbothered attitude resulted in a missed connecting flight for my partner and I. We were completely unassisted by crew on the plane and ended up having to wait 24hours for our next flight home. Absolutely disgusted by the service provided from Cluj to Munich. I would seriously consider another airline before booking again with Lufthansa for this route."
Contra: "The fact that I was re routed that my flight from Paris was late and made me miss my connection."
Pro: "The crew was polite and professional."
Contra: "The cabin was uncomfortably warm. Also the seats in the economy class are too crowded."
Pro: "Speed of boarding and de-planing."
Pro: "I thought the new plane was wonderful. The flight attendant was great and professional."
Contra: "I flew with Lufthansa about two years ago and the food was soooo much better. The food on this trip was very distasteful."
Pro: "Excellent service like always Lufthansa! Very good food, nice entertainment, excellent crew!"
Pro: "The seats were spacious. I loved the options for viewing, klistening, etc on the tablets attached to the seat in front of me. Great service from the flight attendants. Lots of food service & drinks. Thankful for sitting close to first class."
Contra: "I would have preferred an aisle seat. Difficult to get out of the rows without everyone having to get up."
Pro: "short time befor flights"
Pro: "Excellent service by amazing crew"
Contra: "Three pieces of luggage two got to my destination two and a half days which means I had to purchase cloths to wear and personal items. The third piece of luggage was three and a half days late. Which is was are Christmas presents were delivered late afternoon. There wasn’t any compensation for the inconvenience of having to change of plans of staying around the house waiting for luggage when we paid for hotel rooms and we didn’t get a refund on our trip we couldn’t take. When we knew flights from Frankfurt to München ran daily. Very disappointed. Byron becker we flew from Florida Orlando fo Munich Germany and paid a high price for traveling. Also we were bumped three times fro, Frankfurt to. Much each time on standby. Very disappointed. Sorry but this is the truth."
Pro: "I travel in so many airline but lufthasen is very good airline i want to travel again"
Pro: "Food and complimentary drinks (including wine)."
Contra: "Could improve the economy class boarding process (go by sections instead all at once)."
Pro: "Lost during the flight from LAX to Frankfurt, flight number 451 Lufthansa. Reward offered If found. Please email me if you have any information! Thanks Margot Strong"
Pro: "Cabin attendants were terrific. Very attentive. Ms. Byrne, our cabin attendant and the Purser, a gentleman whose name I didn't note, solved problems and met our needs (including finding my wife's iPad that fell beside her seat while sleeping where it couldn't be retrieved without help)."
Contra: "Few technical issues with new plane...no wi-fi on flight and lights not working in lavatory."
Contra: "way too difficult to try to get exit row seats- I went on line precisely 23 hours before the fight and could not figure out the exit rows- legend said they would be marked by a red line but were not. Very frustrating."
Pro: "The perfekt assistance we needed in Munich. We were asisted by an exellent young man."
Pro: "Nicest crew ever"
Contra: "Boarding ground crew was a bit arrogant"
Pro: "Service, comfort, movie selections"
Pro: "A flight without screen is a long flight."
Pro: "The plane itself. The pilot, the flight attendants and the wonderful food."
Pro: "Munich airport is convenient and boarding went smoothly"
Contra: "This was an SAA plane, not Lufthansa. I have only had excellent service on Lufthansa. This flight again did not have a functioning entertainment system. I asked for this to be addressed and the SAA crew ignored the request and in the morning looked surprised to find out that several of the TV monitors had not worked at anytime on the flight. Not impressed."
Pro: "The plan and crew were great"
Contra: "Our bags didnt even leave Detroit and the Spainish bag handling company was horrible. Didnt have luggage for 3 days in Spain. Our bags on the way back didnt make the connection. Whats the deal."
Pro: "Everything was great. Thank you"
Pro: "Priority economy class had enough legroom, larger screens, more space to stretch, even water bottle on a side."
Contra: "1 After long stand the line when i want to check in my Luggage i got shocking news According to checkin counter lady said Flight delay more than 2hours and can be 3hours no body knows how long will be delay, she recommended me to go from San Francisco to san jose airport to get another flight. it's time Enough she said , that time about 1pm, i am lucky that i arrived SF airport 3hours in advance so that i could manage to catch up another flight at the san jose airport, i had to go san jose airport from San Francisco by Taxi and the cost was 170usd because driver says over 50mils far a way i need to pay 50% more, i have a alot import meeting in germany, meeting schedule could be mess i was really shocking, how can i get back Taxi fee usd170??? 2. regards to Crew., one Passenger was collecting his handy carry luggage at Cabinet and he forgot to close Cabinet cover after he collected and it was opened that time one flight crew passing by to final check up before landing but don't see that cabinet door open, so one of passenger talk to her to close the Cabinet door, also handy carry luggage after used the passenger should Keep Under the chair for safety but even passenger keept (put) in her beside empty seat, the Crew don't say anything, it was many people keept in next empty seat area. According to rull must keep it under seat, but crew don't say anything I was very very surprised. it's very Dangerous to everybody people may hurt , i was very Scared and nervous. 3. in the dark room passenger can't see or feels that behind them whether crew come or not (passing by or not) Crew passing by and hit passenger but without saying sorry and just go a way. it's impossible... 4. i was standing at Exit door and look at the outside but same time crew came and said to me not friendly and without smile "Excuse me" and i go a way, i saw she crew want to put something inside at dress room. what i want to say the crew could be more nice and smiley face to passenger or could be nice can be wait 5 seconds but was really the way of tone is Racist, this is what i felt, really bad."
Contra: "There was a 4.5 hr delay due to "technical difficulties". We had to switch planes. This caused me to miss my flight to Tucson out of LAX. When I asked them to help rebook my flight that Lufthansa caused ne to miss, i was told there is nothing they can do. Seeing as how that last flight was not booked through Lufthansa. This is absolutely ridiculous! There were no Lufthansa flights into Tucson so I had no choice but to go with another carrier! So after a long grueling 4.5 hr delay and 11+hr flight now I have to stay in a hotel because my flight out via Southwest was the last one out for the day and The only nonstop flight departs at 12:35 tomorrow. Thank goodness Southwest booked me on another flight at no charge! They take care of their customers. It was not their fault I missed the flight. It was dur to the "techincal difficulties" with Lufthansa. And every hotel within a 8 mile radius has been sold out. And at one point I booked online only to find out upon my arrival, after paying for taxi and havig him leave, thAt this hotel is sold out and should not have allowed me to book online. So after landing at 7:15 pm at LAX I am just now in bed at a hotel after searching and paying for cabs etc. And on my dime! Absolutely ridiculous !!"
Pro: "everything was ok ."
Pro: "30 minutes late boarding; food quite simple; entertainmentsystem very faulty"
Pro: "With a long flight, just not enough seat or leg room for coach."
Contra: "Cramped seating."
Pro: "The crew did their best to help several people whose seat requests were not honored including a woman traveling with a dog who was given an aisle instead of a window seat. Crew came around with water and juice frequently."
Contra: "Seat assignments were not honored. My husband and I were seated in two different rows even though we requested to sit together in an aisle and window seat and checked in the day before the flight This happened on all four legs of a trip to South Africa. Extremely narrow seats and little leg room. Felt like a cattle car. An aggressive woman with disruptive, screaming children was allowed to Torture passengers for a good five hours of the flight before the bursar finally moved her. This was after several hours of complaints from other passengers. She was eventually moved twice due to passenger complaints. The situation should have been handled after the first complaints which occurred two hours into the flight before the situation completely detiorated Food was terrible and meals ran out."
Pro: "Crew was fine. Food was ok."
Contra: "Delay, twice - before we boarded and then again after we taxied."
Pro: "Service from Chicago to Munich excellent! Air Dolomiti flight crew superb. All cockpit crews competent."
Contra: "Poor attitude and service in US from United flight attendants."
Contra: "We were told by the Delta baggage handler that they strike one day each quarter. This would have been helpful information before we booked our flight from Kayak. We had to delay our honeymoon by 12 hours and fly into a different airport. Delta was great though and the Luthanza agent who rescheduled us was also great."
Pro: "Pretty much everything"
Overall a pleasant flight.
The flight that you gave us, JQ7 from Melbourne did not exist. Therefore we had to stay in Melbourne for another 24 hours and find another new route and flights to return to Heathrow. All a strain and stress. Your service to us for the return journey useless. So far, I have not found that you have corrected any of your failings and therefore it could also happen again to others tomorrow, next week, or next month. The return journey was a total disaster.
Slow boarding in Seville, no chance to check-in online🥺
Dreamliner was comfortable and entertainment system good
Contra: "Wifi on klm"
Contra: "When its rain we shouldn’t walk to the air plain"
Pro: "Professional crew. Good simple check in."
Contra: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Pro: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Pro: "Crew was great and helpful despite oversight in my special meal."
Contra: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
Pro: "Very friendly crew and on time with no problems."
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The friendliness of the crew"
Pro: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Contra: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Pro: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Pro: "The crew"
Contra: "Seat comfort"
Pro: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Contra: "Not having to walk outside in Edinbur4gh to board the flight."
Pro: "Lovely crew, very helpful"
Pro: "Seating is tight. The crew was great !"
Contra: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
Pro: "very attentive crew"
Contra: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
Pro: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Contra: "Transfer point needs upgrade."
Pro: "Flight duration"
Contra: "Very stingy with the drinks Cramped seats"
Contra: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Pro: "Friendly staff"
Contra: "Leg room"
Pro: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Contra: "Not happy to pay extra money for my case"
Contra: "Our lougage did not arrive"
Pro: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Contra: "Except for the man next to me - great!"
Pro: "The staff tried to help me when it was evident we would not arrive on time"
Contra: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
Pro: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Contra: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
Pro: "Food was excellent, service from staff was friendly, and entertainment options were great."
Contra: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
Pro: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Pro: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Contra: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Pro: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Pro: "Sandwich was incredibly tasty (although not much filling)"
Contra: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
Contra: "Bit cramped for space"
Pro: "The staff was extremely pleasant. Food was good!"
Contra: "Have no complaints"
Pro: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Pro: "Comfortable seats. Warm plane with happy staff."
Contra: "Maybe a second sandwich option for food, not everyone likes cheese."
Pro: "Everything. A truly faultless experience!"
Pro: "Usual professional and friendly service from my airline of choice for most destinations."
Pro: "great choice of entertainment content, friendly crew"
Pro: "The staff was fast and curteous."
Contra: "There is not anything to complain about besides the usual discomfort of travel."
Pro: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Contra: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
Pro: "Speed, crew, and reliability."
Contra: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Pro: "Nice, turbulent-free flight. Food was good, service with a smile. Leg space was OK because Boeing 777s are usually better at this."
Contra: "Flight left over an hour late because of a sensor glitch. It is concerning when a technical glitch happens. But, the flight was smooth."
Pro: "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
Contra: "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."
Pro: "Overall very nice flight, even comes with free drink and snack"
Contra: "Size of the seats"
Contra: "Better drink selection"
Contra: "This was not a low cost flight such as Ryan Air, etc. I expect British Airways to provide at least complimentary water, which they did not! Come on! For $240 per ticket you could at least offer a free glass of water and a pack of peanuts."
Contra: "Just wish there was another few inches width on seats"
Pro: "Friendly, helpful and professional crew."
Pro: "Excellence view of London performered by the pilot. Very please with that."
Contra: "All good except for the seat, let my neck with a bit of pain."
Pro: "Not much - inflated BA fare for mediocre offering; definitely not business class when compared to proper premium airlines."
Contra: "Cramped seats. Poor food. Disorganized boarding more soon to low cost budget carriers. Which is what BA competes against now, albeit for premium prices."
Pro: "On time departure and arrival"
Pro: "Helpful and friendly staff"
Contra: "Filth plane"
Contra: "i was asked to pay to check in my luggage :("
Pro: "Crew very friendly"
Contra: "No free coffee."
Pro: "Snacks or water had to be purchased No in flight entertainment Crew not so nice"
Pro: "No hassle and all straight forward"
Pro: "Check in and crew were very nice"
Contra: "Baggage was slow But everything was fine Pilot kept us informed"
Pro: "This was a very full flight and the crew were exceptionally patient with everyone. Much appreciated."
Pro: "I was very well looked after by crew."
Pro: "I like flights that land on purpose in a couple.troled way. This one did that. Good enough for me."
Contra: "Having to fly, but sometimes if happens."
Pro: "Short flight"
Contra: "All baggage lost. Wasn't put on the plane because they didn't have enough containers. Ground crew at London was courteous. Luggage had to be sent on to the US the next day. No free bags on this flight so all of the luggage lost had been paid for piece by piece. No free drink service; even a soda had to be paid for. No food, of course. Originating 10hr flight from Los Angeles to London was also uncomfortable, with small, packed coach seats, no air nozzles and poor headset connectors. I was very happy to get back on American Airlines for my return to Los Angeles. Wouldn't use BA again."
Pro: "On-time departure and arrival. Courteous efficient crew, both on land and in the air."
Contra: "My main gripe is that if you want a plain cup of coffee or a bottle of water, you are charged for it and can pay only with a credit card, but only if that card is chip and pin, and my US card isn't. Yes, it is high time that the US move into the current millennium and get chip and pin cards, but that is beside the point. I also flew BA from London to Seattle (part of same trip) and the on-board meal & drink service was PHENOMENAL - the best I have had on an airline in years, and I did not get charged for anything, including alcoholic beverages. How can this be the same airline?"
Pro: "Usual efficient BA"
Contra: "BA 884 and BA 885 (a 3 hours flight!) had no water , coffee and food at all !!! PLEASE HELP US !!!"
Contra: "Had to take an emergency trip to London. The cost of the ticket for an hour flight was outrageous. $900 US was highway robbery."
Pro: "Not much, flights were on time is the only positive"
Contra: "Turbulence (other airlines went out of their way to avoid it, by BA didn’t seem to care), BA has got rid of in flight services - so what am I paying so much for? - and made me exit and re-enter through security despite the fact that I’d checked in for a connecting flight. Overall not a positive experience and don’t think I’ll be rushing to fly with them again."
Contra: "For some reason we were boarded and ready to go and only then did they think to send for a de-icer. A 40 minute delay on a 1 hour flight. At the other end we then had to wait 20 mins to get off."
Pro: "I got there. It was safe."
Contra: "Entertainment system shut off."
Contra: "horrible seating"
Pro: "Service and price"
Pro: "Crew, funny safety instructions with Gordon Ramsey"
Pro: "everyone was very nice-thank you"
Contra: "Food cost was a surprise. No biggie, just glad I brought a snack"
Contra: "I have to pay for water?????"
Pro: "Comfortable and on time. We didn't have any food or entertainment so can't rate for them."
Contra: "After sitting on the tarmac (I understand the delay) for 2 hours there was no water available for another hour past takeoff. And then it was only available for purchase. Really, a cup of free water is asking too much?"
Pro: "Plane captain very informative"
Contra: "Airport ground staff very unhelpful"
Contra: "The cost to check in a bag was 65 pounds. We are a family of 3 and so that was 195 pounds. It is unreasonable to charge that much to check in a bag and ridiculous for ticket pricing to not be clear about this."
Pro: "Left on Time"
Contra: "Food costs money and not even water is free."
Pro: "We got to our destination safely which is always the most important thing."
Contra: "There didn't seem to be as much space as usual on international flights. The plane never got to a comfortable temperature and we were hot all the way home. One of our tv's didnt work which made for a very long 8 + hours."
Pro: "The cabin crew were friendly and service was excellent"
Contra: "Keep the complementary snacks and drinks made the flight great after a long day"
Pro: "Blanket and quiet to sleep"
Contra: "my screen didn't work"
Contra: "There was a massive delay and I stood in line 6 hours to rebook. Because of the long rebooking line, I missed multiple other potential alternative flights that day and had to spend an unscheduled night in the suburbs of Glasgow. Had rebooking been more efficient, I could have returned home the day scheduled. Very disappointed."
Contra: "late on two occasions first one 20 mins second and the n an hour. Not told why. Then boarding passes had to be reissued with different seats ..whole thing a shambles"
Contra: "M&S Food menu is limited as it is - they then also run out of most items and couldnt serve passengers on a 5 hour flight.."
Contra: "Everyone was terrible"
Contra: "Cabin luggage is too big for regional aircraft. Size limits need to be imposed more strictly."
Contra: "Boarding process was a bit chaotic. Announcement s needed to be clearer. Also all old movies on the IFE."