Swiss air was really easy to fly- except for having to pay for extra baggage at the Lufthansa counter.
Contra: "Staff was very friendly, courteous and helpful."
Pro: "Free food, relatively spacious"
Contra: "more food!!! REEE!!!"
Pro: "Wasn't awake, can't say"
Contra: "Probably it would be nice to have a bit bigger screen with general information about the flight and local time"
Pro: "Never got on the plane due to weather restrictions in the connecting flight prior to this flight. Called SWISS customer service on a Russian line, were told to get a paper from another Russian airport that no flights were leaving the city. Did that. when arrived to Moscow no SWISS customer representatives were at the stations and had to end up buying a completely new ticket to get home."
Contra: "Have customer service representative available at the airport 24/7 knowing that some people arrive from all parts of the country."
Contra: "Seat could have been more comfortable but the leg room was good"
Pro: "Upon arrival in ZRH, there was a separate small bus for the business class passengers. It was nice to not have to wait for all passengers to deplane before being transported to the terminal."
Contra: "A little more leg room would be great"
Pro: "most of the flight attendants were excellent except one particular one who was basically yelling at passengers. she had a a logo or a badage on her that identifies her as a manager or a crew lead. she had poor manners and need major improvement"
Contra: "the seats are small and very small space in comparison to Lufthansa"
Pro: "Seat was comfortable, food was very good."
Pro: "The food was great. The service is excellent. Swiss Air gets an A+."
Contra: "One hour delay. Last minute change of seats."
Contra: "We didn’t make it to Venice due to delays because Boston wasn’t ready for a snowstorm."
Pro: "The crew was great and the food was pretty good. The crew did a great job of keeping the lavatories clean and stocked. It was a 10.5 hr flight and they gave us one meal, a snack and a treat. Not a lot but since we were just sitting it was enough food. We had to stop for a meal on the way home from the airport."
Contra: "The seats in the economy cabin are cramped together. If the person in front of your leans back you are almost trapped in your seat. There is little leg room and the cushioning is not enough for a long distance flight. There is no boarding control. People just line up and get on the plane in any order."
Pro: "The food that I did get was decent There was wine A couple decent movies were available"
Contra: "They were basically out of food almost everytime they got to me. The Arm rest only went half way up They didnt pass out water as much as they usually do"
Pro: "Everything was perfect"
Pro: "Food was tasty. Crew was very good."
Contra: "Legroom was horrible, and I’m 5’-7”! Ancient entertainment units."
Pro: "Everything! The cleanest aircraft I have ever been on, excellent crew, amazing breakfast!"
Contra: "Nothing, everything was superb"
Pro: "Service was great and the flight very smooth. Great flight!"
Pro: "Economy very tight but whose isn’t. Best selection of movies relative to the competition."
Pro: "Even though the flight was very short, the team moved quickly through the cabin ensuring everybody had a drink and a snack. They looked quite concerned when I turned down the pretzel sandwich, so I accepted and found it quite good! Also, team made sure my parent with reduced-mobility had a good boarding and transfer experience."
Contra: "As always, seats are narrow. And the "neighbors" were normal-sized. The usual struggle for elbow "air-space" occurred."
Pro: "Food was good and staff was nice."
Contra: "Touch screens didn't work very well, poor entertainment selection compared to other airlines, poor sound quality"
Pro: "Excellent, super-friendly crew, excellent meal"
Pro: "I am very satisfied and I will recommended it to my friendships"
Pro: "The flight was smooth; Attendants were nice and everything worked according to schedule"
Pro: "Good food!"
Pro: "Very attentive to children at boarding and in-flight."
Pro: "Great entertainment system"
Contra: "Leg room space was a bit restricted compared to what I am used to"
Pro: "On time and friendly service"
Contra: "Poor selection of films, cramped seats and mediocre dinner"
Contra: "No priority boarding with my baby,had to complain that a lot of other passengers were going by us(while I was waiting with my baby asleep in her stroller and me being pregnant) so that the crew would let us go through to get in"
Contra: "Everything was ok except that confusion we had while ticketing. Although we have been assigned on on carrier the flight was operated by a different one, which was not cleared in the purchase paper."
Pro: "Attention to details from flight attendants"
Contra: "The food was not to my liking except for the crackers, ice cream and water!!"
Pro: "Entertainment was excellent and they made it a very comfortable flight."
Pro: "Crew, food...."
Contra: "As I said before..."
Contra: "In order to board we were requested to line up at gate according to seating group. And then had to wait there in line standing for almost 45 minutes before we were finally told we could proceed to board. No reason for lining up so far ahead of time....and had to stand....."
Pro: "Both the food and service were fantastic. A great choice of mid flight entertainment"
Pro: "Crew were perfect food was fine"
Contra: "Seat was terrible. 44g is one of the worst seat ever. No place for the my legs..."
Contra: "Hi, my flight was delayed for more then 20 minutes and I had next connection flight in short period of time. Even that they now that I will lose next connection they didn't wanted to change my flight to previous flight and they DID had extra seat in a plane."
Pro: "fast, all good"
Contra: "On my return journey I was told at check in that there were delays that would mean missing my onward journey from Zurich. I was then rerouted through Istanbul with the promise that I would be well compensated for my troubles. I was told that I would receive a certain amount for every hour I was delayed from my original arrival at end destination. Well I arrived 8 or more hours after I had originally expected (and the reason I booked with Swiss Air was because of the timing and the apparent luxury of the flight). Once I got back home and tried to pursue this amazing compensation I received some of the worst customer service ever and received 0 compensation for the experience. Very disappointed and will never fly swiss airlines again."
Pro: "the entertainment system was perfect, there were lots of movies and shows to entertain you, including newly release films. there were games and music also availble. the seating was comfortable we had blankets and pillows. The beverage service great and the food was good to. although there could have been better options in terms of the dessert ( ice cream taht was provided)"
Contra: "the boarding was poor, we waited in line to board and they did not announce to us that we need to have our ticket stamped before we got to the door, as a result we were sent out of line once the ticket was stamped we had to rejoin the line from the back. When i got through they then said something was wrong with my ticket in which they took it and I was pulled out of the line. they should try to the ticket check and the boarding line at the same time"
Pro: "The chocolates shaped like soccer balls. The fantastic icecream"
Pro: "Agbundance of newspapers and magazines and great variety of entertainment"
Contra: "Upon boarding it was possible to save a bit pof confusion by placing the sign that passport control is needed before boarding. Some were turned away from one line to get into another line."
Pro: "Crew fine"
Contra: "not enough leg room with black metal boxes where our feet should go! food was discraceful, especially coming from italy, the calzome was an insult. i dont expect gourmet, but this was inedible. the rest of the meal was also not good. seats were visibly discolored because old and icky. old plane, really loud engine background noise. . . staff seemed unhappy. I think as a rule that if the staff notices some uncourteous person reclining completely in coach and there is someone behind them, especially if it is a person with longer legs, that they might nicely suggest to that reclining person that they are rude and should recline less. the staff on this plane did nothing of the sort for several violators of this type"
Pro: "on time flight; friendly staff"
Contra: "a little warm before takeoff; I did online check-in and I did not get the SMS with the link to download boarding pass; tried twice and didn't work; I've got in on email as luckily I had access to an wifi"
Pro: "I was as comfortable as I could be"
Contra: "I was ill returning to New York , but I was blessed that no one was sitting next to me . The crew was as helpful as possible"
I never been on this flight they change the date and I request refund and I never got my refund back very Disappointed
Pro: "Crew was helpful and ver polite and efficient"
Contra: "At the boarding gate they were cherry picking whose bag is too large and whose isn't. My bag was tagged for nothing, no one at the aircraft was to load them to baggage hold. Plenty of space on the plane. What is the point of the fuss."
Pro: "Got to ride on a Boeing 747 Intercontinental!"
Contra: "It’s hard to give a good review when the first of three flights is an hour late. Made me and my wife run through Frankfurt airport to make my connection. Only made it by 2 minutes. Frankfurt security was super slow and no one cares."
Pro: "Missed flights due to driver not turned up at Bellano yesterday"
Contra: "We have a new flights"
Contra: "the flight was delayed by about 30-45 minutes"
Contra: "Canceled flight"
Contra: "Media screen did not work and flight attendant was indifferent and made no attempt to resolve. If a passenger made a request we/they were told they were too busy. Food was minimal at beat."
Pro: "Crew was friendly."
Pro: "Literally one of the worst check in experiences I have ever had traveling"
Contra: "The person checking me in could have given me a few minutes to help me understand the flight delay"
Pro: "I just loved the friendliness of the crew. Way to go Lufthansa"
Contra: "Not sure about the seats but they could use some cushion."
Contra: "When purchasing tickets on KAYAK be very careful to notice you often ARE NOT buying the ticket from the airline and any issues you have will be with the reseller and not the airline. KAYAK should be more clear about who the seller is and you should ABSOLUTELY stay away from resellers unless you like to gamble."
Pro: "Clean, drink and water service was good and much appreciated"
Contra: "Seats too close to each other, must have added a couple of rows. awful. Internet wouldn't work, Food is a sad excuse on a German airline."
Pro: "The food was excellent."
Contra: "Sitting in the middle. It is always uncomfortable due to the fact that you need to ask the person sitting next to you to get up because you need to use the restroom. Aside from that my overall experience was excellent. The food, entertainment, staff all helpful and friendly."
Pro: "the flight from Frankfurt to Chicago was delayed by an hour. we have missed our connecting flight to Omaha. We were at the gate 8 minutes prior to departure, but United closed the gate right before our noses. Not cool. Horrible experience. My guess is that United has given our seats to someone else. After all United did the same thing to use once before. We will not travel United/Lufthansa again."
Pro: "I liked the crew and how friendly they were. Pilots were great too. Wished they would have taken the same consideration ind DFW. The lady at the counter sent me to the wrong gate and left me there for over one hour then told me oops I forgot to tell you the gate changed. You need to hurry your flight leaves out of terminal E17 I was in c37"
Contra: "When the employee made me miss my flight (accidentally). Also on our flight I couldn’t watch a movie because the electronics did not work."
Contra: "Poor food. Disorganized food delivery. Very poor service at the gate- family separated, no seats together, even it was booked as family flight. Will not fly lufthansa again."
Pro: "Stuttgart to Frankfurt was good.. ."
Pro: "Used an Airbus 320 this flight, which is larger than the Bombardier and much better overhead storage. Flight is approximately 20 minutes and does not have any service such as food or entertainment."
Contra: "Flight left 10 minutes late. Making next connection is stressful since Frankfort airport is large and they do not schedule enough time. Security lines very long over 25 minutes."
Contra: "Cancelled at last minute. Rebooking was not done correctly and I was denied boarding from Washington Dulles to Orlando. Lufthansa didn’t do something right so United said the ticket was invalid."
Contra: "Delayed and therefore missing my connecting flight. Still needed to check in on time as if flight was not delayed. Being stuck in AP for 6 hours. Carry on is ltd to 8kg. My empty carry on weights 6kg. What is next with airlines? Travel without luggage? Stop gauging your customers."
Contra: "Rating and bad customer experience shared on web...."
Pro: "Crew nice. Plenty of food"
Contra: "Boarding was very chaotic. Very long lines and not managed well"
Contra: "50 minutes late"
Contra: "We were about 20-30 minutes late taking off, then we sat on the runway for about 20 minutes. This made it physically impossible to clear customs and go through security requirements at point of entry US in order to make connecting flight."
Contra: "Delay due to overbooking"
Contra: "The food options you're supposed to get don't exist because they provide a limited number of the variety they have! By the time they get to your seat, they are already out of options. Sadly, the quality and service are going down too."
Contra: "Not enough time to make connection even though customer service said an hour was enough. Security line was too long. We missed our first flight. Customer svc rep said we had enough time but we weren't the only ones to miss. He made it seem like it was our fault."
Contra: "Hickups in entertainment screens. Seats seem te be smaller again Rows without windows"
Pro: "the crew was courteous, attentive, accommodating."
Pro: "everything was good."
Contra: "It was no choices with meal because everybody took the chicken. Food can be better. Stuff can be more cheerful..."
Contra: "Flight was delayed yet again, waiting area was cramped, information on connecting flights was incomplete."
Contra: "An hour + delayed departure and arrival."
Contra: "Boarding a blitz chaotic"
Contra: "i reserve a chair and pay for them and they didnt get it and make me in last plain"
Pro: "It was on time :)"
Contra: "I booked wheelchair at Oslo airport, but my father did not get it at Frankfurt."
Contra: "Excellent service"
Pro: "On time arrival. Excellent service. Everything is perfect. The best part are the flat which are really comfortable."
Pro: "Again the friendly crew."
Contra: "The snack at dinner. A simple sandwich would be better instead of the heated pizza and large sandwich they did give."
Pro: "I witnessed the flight crew defuse a conflict between two male passengers (that had escalated to shouting and throwing each others belongings out of overhead storage) before we left Frankfurt. A male steward showed he could be professionally stern when backing up a female coworker handling the situation and compassionate when he comforted an elderly woman in distress halfway through the intercontinental flight. The entire crew I interacted with in economy class were professional, friendly, welcoming, and helpful."
Contra: "Boarding the entire plane at once was inefficient and caused conflicts over the availability of overhead storage. Obviously this is an airline decision and not a flight specific problem."
Pro: "Outstanding cabin service from start to finish! Great, tasty food! Wide variety of beverages...and all beverages served "on the house"/complimentary. Comfortable, spacious seats, even in economy class seats. I haven't flown on many non-U.S. airlines, but when it comes to cabin service, Lufthansa blows away any U.S. airline I've flown on, including long overseas flights!"
Pro: "There was nothing to like. Bus arrived late, then got stuck in traffic. Missed connecting flight to US. Nice agent though who rebooked me."
Contra: "Bus connection not a good idea with the enormous traffic on German roads!"
Pro: "Everything about the service staff the plane amazing"
Contra: "Despite calling 2 weeks ahead of the flight, I did not have a vegetarian meal for this flight or the leg from SFO to Frankfurt. The other flights had the correct meal selection. The plane did not have private screens, only access to personal devices, but it was difficult to keep my device charged to watch a full movie. With an 11 hour flight, that was definitely disappointing."
Pro: "Fast boarding Excellent pilot"
Contra: "The flight was delayed for 45 minutes with not enough information for the passengers. The airport boarding crew were rude We were offered only a tiny pack of chips with bad taste and a drink No inflight entertainment at all"
Pro: "A short flight without complications"
Contra: "Because of the short time there was no service"
Contra: "Delayed - but made up for later!"
Pro: "short and comfortable"
Pro: "Upgrade to business class. Staff was accommodating"
Contra: "Seats were situated next to the bathroom"
Pentru mine totul a funcționat bine… chiar foarte bine
Pro: "Very good"
Contra: "Hi am happy"
Contra: "very rude and extremely racist group. I will not fly them again."
Pro: "In flight crew worked hard"
Contra: "No lines for boarding - it was a mess And randomly we were asked to check in our bags though Austrian crew had earlier tagged them for carry on"
Pro: "Amazing leg room, free snack and drink, free wi-fi."
Contra: "Was very satisfied with everything."
Contra: "Was unable to take the trip. Unable to rebook without excessive fees. Lost $2000."
Contra: "The food was so cheap... pasta and a muffin. I’ll be looking around for another airline."
Pro: "Staff and the service"
Contra: "Dinner was so bad"
Pro: "Airline met us at the plane to transfer us to our next flight to Tel Aviv! Excellent service and great entertainment on the flight."
Contra: "The food. It was okay."
Pro: "Crew was friendly and the flight was nice and smooth."
Contra: "No expectations as the flight was less than an hour."
Contra: "I was switched seats against my will on board! Although i reserved the seat ahead of time when i got in i was pretty much forced to sit somewhere else. The staff handled the sitution in a very poor manner!"
Contra: "small seats,no LCD for each one,food nor so good."
Pro: "Not much."
Contra: "Baggage fees and unclear policy during booking with Kayak."
Pro: "On time take off"
Contra: "They serve non-halal food with Muslim menu. They think hat non-pork meat means halal/zabihah. Non friendly flight crew"
Pro: "This is always a pleasant airline to travel with."
Contra: "I felt like the airlines deliberately cheated me. I purchased a flight that was listed as "economy" , which means I am authorized one suitcase. When I got to checkout they said I had pay for the suitcase. Turns out my flight was economy 'light' flight and I had to go the Austrian airlines desk and pay euro 40 for my suitcase. Wish that would have been clear when I purchased the ticket. Also there is no clear info on what the cost is for your bag at what point in the check-in process."
Contra: "Boarding process was not easy to hear and it was unclear where the line for our gate ended and the line for the gate right next to ours began"
Pro: "The crew worked very hard to make sure we're comfortable. Water, snacks were provided often during flight."
Pro: "The Swiss Air staff provided water and nice sandwiches for us while we stood in line for hours and put us up in a very nice hotel for the night."
Contra: "My first flight with Austrain Airlines was 2 hours late in leaving, partly because they mixed our baggage up and had to have each of us leave the airplane to identify our baggage before getting back on again. Because of this, I missed my connecting flight in Zurich. Apparently hundreds of other passengers were in a similar situation, because I spent the next 6.5 hours standing in line to getting my new itinerary and hotel vouchers."
Pro: "Had 45 Min to connect at vienna airport and our first flight was delayed so we had to run to get in time to the gate. Literally the gate was on the opposite side of the airport. Bad logistics"
Contra: "Let some people pass first even though they arrived after us and we al had same tickets (or gave preference for no apparent reason), I did tell thecgate agent and he apologized"
Pro: "The flight was short and got us there"
Contra: "This was not business service. The seats were uncomfortable, virtually no leg room."
Pro: "I don’t like to use your site again Wanted change date to 5 June When I saw no reply I bought a new ticket from Opodo"
Contra: "You are bad not loyal Not reply to custom request Shame to you and will inform all people I know In loud my employees and customers Ivan Rosen email@example.com"
Pro: "Great food. Exceptional service. Clean airplane and toilets. The whole flight was smooth and comfortable. And we were in coach!!!"
Contra: "All was great."
Contra: "Flight significantly delayed so as to almost miss my onward flight to SFO."
Pro: "Really impressed with the Austrian air staff representatives. Especially the folks at the ticket/checkin counter"
Contra: "That I did not fly this airlines before. They will be first on my list from now on."
Pro: "Very friendly staff"
Contra: "All was well"
Contra: "Firstly . The crew were rude ! They did not even response when were calling them from the seat . The only way to talk to them is to find them at the end of the plane ( where they been chating with each other ) Secondly . The amount of snacks was limited where’s in Turkish airlines it’s unlimited and you can choose different sandwiches whereas in Austrian airilines can offer biscuits and Cookies ;( Thirdly . We are living in 21 century and most transatlantic airlines have WiFi ! Where’s Austrian did not have it!"
Contra: "My Swiss flight from Stuttgar via Zurich to JFK was cancelled before 24 hours without explaining the reason. They should explain the reason at least. I had to take an another flight and arrived at JFK after 6 hours from the original flight. My trip was totally messed up, so I was not happy at all."
Pro: "Boarding/deplaning quick Left on time"
Contra: "Food -too much starch Only chicken No breakfast Bathrooms were dirty"
Pro: "Everything OK"
Contra: "Arrived 5’ later, lost train"
Contra: "Our flight was delayed by three hours due to “technical problems“. We were never updated during the weight and when we were told that the flight was canceled everyone was told to go back to the ticketing area to pick up their luggage and to find other options. When we were almost halfway there we were told to turn around and that the flight in fact was not canceled. The food was mediocre at best in the service on the plane was in adequate. They were understaffed and staff to peer to be stressed and fatigued. The seats were small and cramped and not well padded in the economy section. We are going to be flying on Lufthansa in the spring and will hope that their services are better than what we experienced on Austrian air."
Pro: "Flight smoothness, service, friendliness, pilot experience, stewardesses (except for one), food, delicious."
Contra: "All flight attendants were great except for one tall with very short blonde hair. What a poor attitude! She really ruined my trip. There was not an exchange with her that was friendly and agreeable. When serving drinks a second time, she asked me what would I like to drink and I answered: What do you have? I had not asked the first time drinks were served since I knew I wanted orange juice. he second time, and not wanted to drink the same, I asked: what do you have? and her answer was: "Same as before". I had to let her know I had not asked before and then she proceeded to tell me the different drinks and finally added: My colleague will take care of you. She did not want to serve me. The first incident went I tried to use the bathroom in the back of the plane, she would tell people: "don"t use that one, I need that bathroom for......." ( not sure for what but her tone was so rude,that people walked to the other bathroom embarrassed). All I can say is that everything else was great, including the friendliness of all other crew, but that one ruined the experience. A third time I got up to walk to the bathroom and the seatbelt sign was on, but so it had been for a long time. She prompted me to go back to my seat. All others seem to do their job without been rude, Not sure why this one couldn't. Job stress? Not the passenger's problem. Besides that and the poor movie choices, everything else was great. I think the flight was delayed but to that point everything was going so smooth, I didn't even notice. I will fly Austrian again, and would love to visit Vienna. Please advise how to add the miles of my trip to my account. I booked in Kayak, left to Ohio from Miami running from hurricane Irma, my return from Ohio to Miami was cancelled and I had to embark on that long plan10 day trip without even returning home to Miami to pack. I totally forgot about putting the miles on my account on either ticket counter."
Contra: "Complete lack of information and abrupt staff when flight was delayed"
Contra: "no entertainment at all Chairs are not comfortable at all no cushions to ease the back pains"
Contra: "I have the 'Economy Class' on the tickets. At check-in at the airport we wrote "economy light" on the boarding pass and want to pay for the first baggage. I check it on the original receipt I received by e-mail, there is ECONOMY CLASS and 1st baggage free of charge, another for a fee. So I do not understand and for two tickets I have paid 2 x 30 €."
Pro: "Would fly with them anytime."
Contra: "very tight connection in VIE after a small late departure from LHR but we make the connection."
Pro: "that everything was in order - alles in ordnung, without much fuss. short flight, no time to get dissapointments, but I did not expect some anyway."
Contra: "Flight was delayed an hour after boarding to wait for passengers from another flight. I understand waiting 10-15 mins but one hour was way too long."
Pro: "Staff was very kind. I'm not a needy person, but they offered continuous service."
Contra: "This is for Kayak's app- Usually I get a special meal request through the agent, but could not do it on Kayak's app, and Lufthansa and Austrian did not recognize my booking code from the ticket purchase confirmation email to do it on their website directly. Please look into both issues. This is for my whole trip and not the above mentioned destination."
Pro: "Best take off, Best Fight, Perfect Landing...!!!"
Contra: "Diner was tasty...but, no breakfast... would have been great..!!!"
Contra: "Not a lot of legroom and they should have provided an additional snack during the flight. Did not like that in order to select a seat prior to the check in period I had to pay for the selection."
Pro: "Made it there safely."
Contra: "Not much space in the seats on the flight especially for 10 straight hours."
Pro: "The flight attendants were very friendly and spoke English well. Loved the food and the service"
Pro: "Good service"
Contra: "Instant coffee"
Contra: "One flight was cancelled resulting in a 6 hour wait, the second flight was 2 hours late. Meat meals ran out quick resulting in a vegetarian only option for a lot of passengers"
Pro: "We have children and the crew was very helpful in making it an easy boarding process for all of us."
Contra: "Initially we were jammed into a gate area with all guests and it was absolutely horrible and not safe, especially with our kids."
Nice flight but from Entebbe to Amsterdam they didn’t get me what I requested for the baby.
They canceled our flights but they flew anyway.
Great flight Will go again!
Pro: "Information sharing by pilots and crew. Economy class leg room is good."
Contra: "All good up to the level"
Pro: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Pro: "Customer care was super supportive"
Contra: "Inflight sandwiches"
Contra: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Pro: "Boarding was quick and flight was calm"
Contra: "The coffe and breakfast."
Contra: "Flight got delayed 30 minutes"
Pro: "Great plane and staff"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "Good beverage service."
Contra: "Over an hour delayj for departure."
Contra: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Pro: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Contra: "No downsides at all"
Contra: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Pro: "They considered my reguest of vegiterian food."
Contra: "I have no complaints."
Pro: "Entertainment options."
Contra: "Service was poor, seat did not recline, and the food was terrible."
Pro: "Everything is alright"
Pro: "Boarding agent extra effort to improve my seating!"
Contra: "Food amount less than expected."
Pro: "Snooth and efficiënt with a KLM service"
Contra: "No entertainment"
Pro: "Comfort was better than on the previous Dash-8. Food was OK."
Contra: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
Pro: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Contra: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
Pro: "Easy to board and easy flight."
Pro: "Able to fly direct to ansterdam"
Contra: "Have to lay over on the way back. More expensive than other airlines."
Contra: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Pro: "Good service onboard, good food. On time."
Pro: "Overall everything was ok."
Contra: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Pro: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Contra: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Pro: "Food was good and crew members were very nice"
Contra: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
Pro: "Booked extra room seat which gave me good room for seating"
Pro: "The food service was good and the flight attendants were friendly."
Contra: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
Pro: "The food was excelent"
Contra: "I have to pay to pay a little more confort"
Contra: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Pro: "Timing & efficiency. Good food though only a sandwich."
Contra: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
Contra: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"
Contra: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
Pro: "They were awesome."
Pro: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Contra: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
Contra: "Klm flight has very congested seating Getting information about eticket was pain"
Pro: "Flight attendants tried their best given what they had to work with."
Contra: "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."
Pro: "Friendliest economy class service I've ever encountered."
Pro: "Great smooth flight staff was pleasant and the overall experience was fantastic."
Pro: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Contra: "Quite bummed that the flight didn't have wifi / USB):"
Pro: "Newer plane. Dimming windows, upgraded bathroom. Flight crew very pleasant."
Contra: "Boarding wasn't announced. Limited in flight movie selection. Food was average. Same dessert for both meals served."
Pro: "There was no flight! So it's one thing that you have to cancel the flight because of fog; but rebooking us the next day on a flight through New York that doesn't exist, was way below the standard of care I would expect from any airline. Apparently, the NY to LAX flight that KLM booked us on, was only one leg of the flight to Sydney Australia; and according to some airline agreement, only Australian nationals are permitted to take that flight! Running around at JFK from terminal four, to terminal seven, to terminal eight, back to terminal four, to get a flight out, was a bit much considering how tired we were – not to mention hungry, since KLM neglected to provide the kosher meals we had requested with plenty of time – BOTH going to and returning from Europe."
Pro: "There's almost no padding to them and they're very narrow. I know it's nothing new but I'll keep complaining until something changes, if ever."
Contra: "The crew was wonderful, the food was extremely good for economy cabin standards."
Pro: "Crew was excellent explaining about the (short) delay."
Boarding and online chkin was very good, food was not to the expectations.
Pro: "Upgrade was easy! Crew was beyond exceptionable! Can’t wait to fly again, guys!"
Pro: "Yeah Everything well organized"
Contra: "I believe so"
Contra: "Entertainment system was not working on all seats"
Contra: "Only a steward that did not help us with luggage when neede..."
Pro: "Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight."
Contra: "Food. No choice, three "madeleine" (sweet) cookies for all, no sugar-free (salty) alternative..."
Pro: "Entertainment system"
Contra: "Awoke to find ill man laying on floor in aisle next to me with oxygen. Shortly after... Passenger in seat near man on floor (diabetic but no one tells us anything) needs to lay across four seats with oxygen for heart issues for remainder of trip with staff and doctor on board nearby. Nevdr informed what was happening, never offered to move our seats or move iIl passengers. Glad all turned out ok. Could have given them more privacy and better informed other passengers."
Pro: "The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff. Exemplary!!!!!"
Contra: "For me this part is not applicable"
Pro: "Crew was great. Seats were comfortable."
Contra: "The airline lost both of my luggage suitcases."
Pro: "The crew was very friendly."
Contra: "No wifi on a 9 hour flight. Takes a long time to get another round of coffee."
Pro: "The crew did its best to make up for the fact that the special meal I ordered was inedible."
Contra: "See previous"
Pro: "I'm not Hindu, but I requested Hindu Vegetarian meal. It was very tasty and enjoyable."
Contra: "Seats were not comfortable, even in Comfort + seating isle."
Pro: "Food and wine. Entertainment."
Contra: "Sat closer to water closet. Maybe more air freshener in there."
Pro: "Average crew. Average seat."
Contra: "They could have controlled screening babies better. They just let them scream....."
Pro: "Tight seat, was moved out of exit row because of my age"
Contra: "Could have stayed in exit row. Plan arrived in Moscow late so flight was over one hour late"
Contra: "Placed in last row w/ non-reclining seats, even though bought tix 7 months early. We travel w/ only carry-on bags. AF allows 35 kg each but only 12 kg in cabin. I asked, online, twice, if we could have a couple of extra kg for hand pieces. Rec’d only auto. luggage policy. Forced to check both bags."
Contra: "Great experience"
Pro: "Fantastic Crew!"
Contra: "Seats are comfortable but tight."
Contra: "wine selection divider between seats"
Contra: "The fligh Washington delay more than a hour"
Pro: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Contra: "Check in process was easy. The flight attendants are all very helpful and kind."
Contra: "Separated me and my wife for the whole flight! Could not accommodate us together. This reservation was made over 6 weeks ago !!!"
Pro: "We flew with our special needs child without requesting any particular accommodations except for gluten free meals. The gate staff and flight crew identified him and allowed us special bordering that facilitated the process. That act of kindness is a rare experience on our part. Thank you Air France staff!"
Pro: "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Contra: "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."
Contra: "The food was the worst airline food I have ever been served. I could not eat it. This is very disappointing for an airline like AirFrance which usually serves very good meals."
Pro: "Nice staff, very professional and helpful."
Pro: "Food was Fantastic, Air France the Best on Air."
Pro: "The airplane have great entertainment system. The cabin crew are very nice."
Pro: "Staff pleasant and courteous fine meal and beverages! Arrived ahead of schedule in Bucharest!! Overall a very pleasant experience!"
Pro: "great seat, good food and drink, pleasant staff, efficient boarding and exit."
Contra: "no complaints"
Contra: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"
Pro: "Staff was nice"
Contra: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies. The seats in front of us reclined so far that I couldn’t do anything but stare at the back of the seat anyway."
Pro: "The crew was Nice onboard But in the AirPort No Good at all.."
Contra: "People in CDG AirPort Seen so Rude or stressfull, Well also a flight almost 3 hours with out entreteiment .. boring .."
Contra: "My baggage was broken"
Contra: "There are always delays. Today it was that internet was down."
Pro: "The check in process was much better in the CFG airport than SFO. Very organized."
Contra: "The food was mediocre on this flight. The seats also are surprisingly uncomfortable."
Pro: "Very old plane with very poor screens where images was horrible"
Contra: "Had to check in our underweight small carry on because there was no space left. Left out hotel at 3.15am. A dry croissant did not satisfy three hungry children for breakfast, the coffee was terrible and the seats too close together. Not a good experience."
Pro: "Leg room is bigger than average, there is also a foot step which helps you to relax."
Contra: "There must be lice on the plane, either from the customer or on the seats. Got bitten 6 times on the leg and butt!!! And this is not the first time hearing same story, Air France definitely needs to disinfect the plane more thoroughly. Media center is outdated, touch screen isn’t working well, felt being punched in head every time when ppl behind you tries to touch the screen!"
Contra: "The food: asked for vegetarian but got incipit vegan... Mostly rice with coconut milk"
Contra: "Disappointed to get delayed due to control tower issues at CdG. Landed more than 30 mins late in London"
Pro: "Friendly people on board"
Contra: "Crew was not very responsive. It would take over 45 minutes for them to respond to a customer call. Plane landed and we were kept on runway for 1.15 hours and crew only checked in with us twice during that time. People were panicking regarding missing their connections"
Pro: "Crew was friendly and polite, both beverages and an excellent lunch was offered."
Contra: "A delay was not ideal but nothing to worry about since the flight arrived on time."
Contra: "I think I caught a stomach bug on one of the 3 legs of this route. More likely on last 2, i.e. Mumbai to RDU, as I fell sick almost 10-12 hrs after my last flight meal."
Pro: "Nothing..worst experience ever. Simply apologising for delayed doesn't help"
Contra: "Flight into and out of indiapolis was delayed by 2 hours. Missed my connection flight to LHR because of the delay. never had such a flying experience. Flight was operated by Delta. I won't be flying them again."
Pro: "Boarding sevece was very nice and helpful Thanks so much"
Pro: "The flight was good overall. Friendly crew good attention."
Contra: "There was a delay due to technical dificulties in previous flight. This caused a delay in take off and no AC while waiting in the plane for 40 minutes."