Swiss air was really easy to fly- except for having to pay for extra baggage at the Lufthansa counter.
Contra: "Staff was very friendly, courteous and helpful."
Pro: "Free food, relatively spacious"
Contra: "more food!!! REEE!!!"
Pro: "Wasn't awake, can't say"
Contra: "Probably it would be nice to have a bit bigger screen with general information about the flight and local time"
Pro: "Never got on the plane due to weather restrictions in the connecting flight prior to this flight. Called SWISS customer service on a Russian line, were told to get a paper from another Russian airport that no flights were leaving the city. Did that. when arrived to Moscow no SWISS customer representatives were at the stations and had to end up buying a completely new ticket to get home."
Contra: "Have customer service representative available at the airport 24/7 knowing that some people arrive from all parts of the country."
Contra: "Seat could have been more comfortable but the leg room was good"
Pro: "Upon arrival in ZRH, there was a separate small bus for the business class passengers. It was nice to not have to wait for all passengers to deplane before being transported to the terminal."
Contra: "A little more leg room would be great"
Pro: "most of the flight attendants were excellent except one particular one who was basically yelling at passengers. she had a a logo or a badage on her that identifies her as a manager or a crew lead. she had poor manners and need major improvement"
Contra: "the seats are small and very small space in comparison to Lufthansa"
Pro: "Seat was comfortable, food was very good."
Pro: "The food was great. The service is excellent. Swiss Air gets an A+."
Contra: "One hour delay. Last minute change of seats."
Contra: "We didn’t make it to Venice due to delays because Boston wasn’t ready for a snowstorm."
Pro: "The crew was great and the food was pretty good. The crew did a great job of keeping the lavatories clean and stocked. It was a 10.5 hr flight and they gave us one meal, a snack and a treat. Not a lot but since we were just sitting it was enough food. We had to stop for a meal on the way home from the airport."
Contra: "The seats in the economy cabin are cramped together. If the person in front of your leans back you are almost trapped in your seat. There is little leg room and the cushioning is not enough for a long distance flight. There is no boarding control. People just line up and get on the plane in any order."
Pro: "The food that I did get was decent There was wine A couple decent movies were available"
Contra: "They were basically out of food almost everytime they got to me. The Arm rest only went half way up They didnt pass out water as much as they usually do"
Pro: "Everything was perfect"
Pro: "Food was tasty. Crew was very good."
Contra: "Legroom was horrible, and I’m 5’-7”! Ancient entertainment units."
Pro: "Everything! The cleanest aircraft I have ever been on, excellent crew, amazing breakfast!"
Contra: "Nothing, everything was superb"
Pro: "Service was great and the flight very smooth. Great flight!"
Pro: "Economy very tight but whose isn’t. Best selection of movies relative to the competition."
Pro: "Even though the flight was very short, the team moved quickly through the cabin ensuring everybody had a drink and a snack. They looked quite concerned when I turned down the pretzel sandwich, so I accepted and found it quite good! Also, team made sure my parent with reduced-mobility had a good boarding and transfer experience."
Contra: "As always, seats are narrow. And the "neighbors" were normal-sized. The usual struggle for elbow "air-space" occurred."
Pro: "Food was good and staff was nice."
Contra: "Touch screens didn't work very well, poor entertainment selection compared to other airlines, poor sound quality"
Pro: "Excellent, super-friendly crew, excellent meal"
Pro: "I am very satisfied and I will recommended it to my friendships"
Pro: "The flight was smooth; Attendants were nice and everything worked according to schedule"
Pro: "Good food!"
Pro: "Very attentive to children at boarding and in-flight."
Pro: "Great entertainment system"
Contra: "Leg room space was a bit restricted compared to what I am used to"
Pro: "On time and friendly service"
Contra: "Poor selection of films, cramped seats and mediocre dinner"
Contra: "No priority boarding with my baby,had to complain that a lot of other passengers were going by us(while I was waiting with my baby asleep in her stroller and me being pregnant) so that the crew would let us go through to get in"
Contra: "Everything was ok except that confusion we had while ticketing. Although we have been assigned on on carrier the flight was operated by a different one, which was not cleared in the purchase paper."
Pro: "Attention to details from flight attendants"
Contra: "The food was not to my liking except for the crackers, ice cream and water!!"
Pro: "Entertainment was excellent and they made it a very comfortable flight."
Pro: "Crew, food...."
Contra: "As I said before..."
Contra: "In order to board we were requested to line up at gate according to seating group. And then had to wait there in line standing for almost 45 minutes before we were finally told we could proceed to board. No reason for lining up so far ahead of time....and had to stand....."
Pro: "Both the food and service were fantastic. A great choice of mid flight entertainment"
Pro: "Crew were perfect food was fine"
Contra: "Seat was terrible. 44g is one of the worst seat ever. No place for the my legs..."
Contra: "Hi, my flight was delayed for more then 20 minutes and I had next connection flight in short period of time. Even that they now that I will lose next connection they didn't wanted to change my flight to previous flight and they DID had extra seat in a plane."
Pro: "fast, all good"
Contra: "On my return journey I was told at check in that there were delays that would mean missing my onward journey from Zurich. I was then rerouted through Istanbul with the promise that I would be well compensated for my troubles. I was told that I would receive a certain amount for every hour I was delayed from my original arrival at end destination. Well I arrived 8 or more hours after I had originally expected (and the reason I booked with Swiss Air was because of the timing and the apparent luxury of the flight). Once I got back home and tried to pursue this amazing compensation I received some of the worst customer service ever and received 0 compensation for the experience. Very disappointed and will never fly swiss airlines again."
Pro: "the entertainment system was perfect, there were lots of movies and shows to entertain you, including newly release films. there were games and music also availble. the seating was comfortable we had blankets and pillows. The beverage service great and the food was good to. although there could have been better options in terms of the dessert ( ice cream taht was provided)"
Contra: "the boarding was poor, we waited in line to board and they did not announce to us that we need to have our ticket stamped before we got to the door, as a result we were sent out of line once the ticket was stamped we had to rejoin the line from the back. When i got through they then said something was wrong with my ticket in which they took it and I was pulled out of the line. they should try to the ticket check and the boarding line at the same time"
Pro: "The chocolates shaped like soccer balls. The fantastic icecream"
Pro: "Agbundance of newspapers and magazines and great variety of entertainment"
Contra: "Upon boarding it was possible to save a bit pof confusion by placing the sign that passport control is needed before boarding. Some were turned away from one line to get into another line."
Pro: "Crew fine"
Contra: "not enough leg room with black metal boxes where our feet should go! food was discraceful, especially coming from italy, the calzome was an insult. i dont expect gourmet, but this was inedible. the rest of the meal was also not good. seats were visibly discolored because old and icky. old plane, really loud engine background noise. . . staff seemed unhappy. I think as a rule that if the staff notices some uncourteous person reclining completely in coach and there is someone behind them, especially if it is a person with longer legs, that they might nicely suggest to that reclining person that they are rude and should recline less. the staff on this plane did nothing of the sort for several violators of this type"
Pro: "on time flight; friendly staff"
Contra: "a little warm before takeoff; I did online check-in and I did not get the SMS with the link to download boarding pass; tried twice and didn't work; I've got in on email as luckily I had access to an wifi"
Pro: "I was as comfortable as I could be"
Contra: "I was ill returning to New York , but I was blessed that no one was sitting next to me . The crew was as helpful as possible"
Awful delays, missed connection, no assistance, total disaster
Great flight no food or entertainment
Contra: "It was full, Ben if Lufthansa said on their website that they keep physical distance for passangers! Liars!"
Contra: "Arctic char looked like it really was salmon. Need better selection of contemporary movies. When The Third Man is the most attractive alternative it's not so great. Would like to have seen the attendants more pro-active in asking about beverages and passing out snacks, fruit, etc. Saw just the water, orange juice and apple juice trays being carried around."
Contra: "More food choice and more snacks should avialable during flight time Both serving food is very bad"
Pro: "Good crew."
Contra: "More comfortable seating."
Pro: "Amazing crew and service."
Contra: "Seat space extremely low for tall person."
Pro: "Lufthansa always great. Comfortable seats, good and safe service."
Pro: "Crew is phenomenal! Food was good. Comfortable overall"
Contra: "Need air flow, seats were extremely uncomfortable, delayed flight. Munich airport staff was rude at the Business Lounge. Lied to us."
Contra: "Flight was delayed"
Contra: "Nothing to note"
Pro: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Contra: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."
Contra: "I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers."
Contra: "getting fine from DC to Munchen and Munchen to Bucharest, 7 h delayed but we get to Romania. - when waiting for the luggages, guess what? Both luggages are missing. -made the complainment, now we are waiting to show up in Romania and to be delivered at home. -went to pick up the rental car, because of the plane delay, they gave our car away. -after trying several companies, we found a car, 3 times more expensive, but we have a car....yeeyy"
Contra: "The fact that I was re routed that my flight from Paris was late and made me miss my connection."
Pro: "Very pleasant experience. Seats were comfortable! Nice to get a pillow and blanket at each seat. Also that the tv had a space for a USB plug!"
Pro: "The flight crew was amazing and the overall experience was great."
Pro: "Accommodations comfortable"
Contra: "Crew was not helpful. There was clearly not enough room for everyone's hand luggage, and the crew members simply shrugged their shoulders. I flew with hand luggage on lap because bins were full."
Pro: "The food was pretty decent."
Contra: "The seats are uncomfortable and do not recline. The plane was old. No entertainment. For the money look elsewhere."
Pro: "Flight out was delayed three hours, causing me to not be able to make connecting flight."
Contra: "The long delay. Ended up having airline reroute my last two flights."
Pro: "Cabin was clean"
Contra: "Boarding and airpot staff were horrible: rude, chaotic experience especially in Munich and Frankfurt. Main issue was rude staff... No concept of customer service ."
Pro: "Excellent service during the two hour trip. No complaints whatsoever!"
Contra: "No headrest screens for entertainment but I had my phone and downloaded movies and shoes prior to leaving the US."
Pro: "We had seats in last row 46 during flight to Munich .,it wasn’t enough legroom for me ,mom was ok . Because we were the last people who received dinner we didn’t get any choices , food was just poor for both for us but another passengers were satsifeted Crew was fantastic the best ever ,very pleasant, informative , happy to serve us . I love flighting Lufthansa , they have wonderful people working there ."
Contra: "Food was poor , but drinks were great."
Pro: "Nice plane, efficient boarding and very attentive crew. There’s plenty of entertainment options and free win with dinner."
Contra: "Everything was great. No complaints."
Pro: "Everything is good"
Contra: "Food use to be better"
Pro: "Service, etc was great"
Contra: "There was so little leg room on the transatlantic fight that I could not even cross my legs in front of me. And I am a petite woman. My poor husband (thin and tall) could barely fit in his seat"
Pro: "W we’re a few minutes late and they waited for us. We truly appreciate their cooperation. 5 strat services."
Contra: "Our booking was changed from cologne to Frankfurt and Frankfurt was hurriable."
Pro: "Efficient boarding, friendly crew."
Pro: "Very nice personals, I'm so happy."
Contra: "It seemed llike the boarding was rushed and a bit hectic."
Contra: "Didn't happen yet."
Pro: "N-o entertainment"
Pro: "Efficient boarding"
Contra: "Food was poor, dried up and not enough for 10 hours flight. You did have the option to buy more."
Contra: "There is no entertainment so I do not know it should be rates."
Pro: "Very friendly crew, smooth flight ( great pilots)"
Contra: "Food was carb heavy. I wish you would offer more protein and vegetable choices."
Pro: "United airlines a319 was quite shakey felt uncomfortable whereas the Lufthansa connection with the a320 was way better only a bit shakey but felt comfortable and enjoyed the flight."
Contra: "United airlines connection was quite bad. Was 15 min late but didn't really mind it"
Pro: "Everything was good."
Pro: "I fleweconomy. Flight on time. Boarding was quick. Food is so so bordering to poor. On the plus side the portion was small and is good when want to go on diet."
Pro: "The plane was parked away from the gate. We boarded the service bus to get there 20 minutes before departure time. But it took more than 20 minutes while mid way waiting for clearance to leave for the plane. The service bus did not turn on the AC while we waited even though we complained. We were suffocating. There was no entertainment on the plane."
Pro: "flight was on time and the crew was wonderful"
Contra: "Plane was"
Contra: "Food was salty, couldn't eat it. No replacement available Luggage disembarkment took forever"
Pro: "Staff are very friendly & well mannered. I like it since it's my first to fly with Lufthansa which compare to Swiss Air"
My original flight was cancelled and no explanation was provided. The flight wasn’t automatically rebooked so I spend roughly 4 hours with different service desk workers. They failed to actually “ticket” my booking so I had to then go to the service desk at the airport so that I could checkin. Austrian also needs to update their entertainment. They only add a new release of importance seemingly every quarter.
Pentru mine totul a funcționat bine… chiar foarte bine
Austrian airlines food is really good compared to more recent airlines I’ve been on
Pro: "Nice service easy flight"
Contra: "Hot, ridiculously warm on the plane"
Pro: "The crew was very responsive. The seat requires real improvement. Austrian can provide bette seat than the allowed minimum."
Contra: "Food and seat comfort."
Pro: "uncomfortable seats"
Pro: "The crew was nice. The economy seating was sorta spacious, but then again, it was economy. I’m 6’2” and my knees didn’t hurt."
Contra: "It’s standard European airline. Don’t expect Cathay, Singapore or Emirates."
Pro: "Seat was very comfortable. Crew was great."
Contra: "To arrive on time."
Pro: "Professional crew"
Contra: "Depart on time"
Contra: "Made me go through security twice, 2nd time was right before boarding. Reason: randomly selected. And, they lost my luggage. No valid explanation given. Apparently, will get delivered on next day’s flight. A disappointing experience."
Contra: "Food should be much better than this. Otherwise everything is ok."
Pro: "The staff were nice, the flight was on time. The meal was good."
Contra: "There was no pillow on board and the flight was overnight."
Pro: "Food, in particular the vienna coffee choices were imprewsive."
Pro: "We could walk around as needed. No restrictions. Free wine with meals!"
Contra: "Staff not friendly or offering of assistance."
Pro: "Good experience, service was good, and attendants were courteous"
Pro: "Nothing at all."
Contra: "Couldn’t get on the flight due to two cancellations of prior connecting flights. Utterly, totally unacceptable - and no explanation of why."
Pro: "good food, drinks, good entertainment options"
Contra: "Seats are very small. Plane was cramped. Snack was not very good. Need healthy options."
Pro: "Flight attendants were friendly, courteous and helpful"
Contra: "Always an issue getting in/out of planes at Frankfurt. It takes a long, crowded bus ride to the terminal."
Pro: "Easy boarding. Using a smaller Dadh 8 on this flight meant we had a lovely view of Alps."
Contra: "Poor announcements."
Contra: "Missed the connection because the flights were booked too closely together. Then had to wait 7 hours in the airport for the next flight. It only takes 4 hours to drive there but I don’t have a car."
Pro: "Except eventually delay, the flight experience is good."
Contra: "They lost my bag and refused to deliver it to my house once it was found. It is still at the airport"
Pro: "I liked the crew on the flight."
Contra: "I was frustrated with the staff at the desk in the airport, as we boarded 20miutes late and they did not feel it necessary to give any comment on the situation. Everyone was puzzled as to why we were not boarding, or if there was a problem. Even the screens did not show any change."
Contra: "They cancel the flight without letting me know!"
Contra: "Entertainment options are limited. Austrian flight attendants were quite grumpy on this flight."
Contra: "A319 is inherently a badly arranged seating layout. Was in Row 30, no recline, and 3 full grown men for a 3 1/2 hour flight. I wonder if squeezing in the extra 3 or 6 seats is a payout when looking at people's likelihood to fly again?"
Pro: "Comfort was good because I had a whole bench to myself!"
Contra: "My father and I were seated in biz class but were unable to sleep because of a fan noise directly over our seats in Row 9. We complained to the attendant about it but she was unable to determine the cause. Many hours later, a different crew member identified the noise source and stopped it by simply flipping a switch. This disruptive noise could have easily been avoided but the ignorance of the crew member to whom we complained failed to solve it. By the time the second crew member identified the problem there was not enough time to sleep. This experience was extremely disappointing. We paid extra to fly business class so we could sleep, but this ridiculous crew error fouled our plans. We asked the crew to file a report about it and they did. Look into it. We expect a refund of the extra fare we paid, or else we will never fly Austrian Airlines again. I am an affluent person and I travel internationally 6 times per year. You would be smart not to anger me and lose my business."
Pro: "The plane was clean, fresh looking. Flight attendants were helpful and courteous."
Contra: "Check in at Vienna airport was awful! Chaotic, no help! Kiosk software was horrible. Touch screens didn't work. No back button so, if you made a mistake you had to start from the beginning. Passport reader was not working properly. Machines were slow and delayed in responding. Not enough staff available for assistance. Arrival at LAX was even worse. Plane had to taxi for 30 minutes all about the airport runways. Finally got to a gate -almost on the beach! Then had to bus everyone to main terminal. Slow in getting bags to the passenger pickup. It took us 2 hours post touchdown to get out of the airport! Almost missed the airport shuttle,"
Contra: "no entertainment at all Chairs are not comfortable at all no cushions to ease the back pains"
Pro: "They had a yummy snack. And fresh veggies. With great coffee. And the host told us abou the history of a Vienna dessert."
Pro: "the stewardess gave me coffee even if she already passed by me (because I was sleeping) I appreciated that :)"
Pro: "Plenty of leg room in economy. Will fly again."
Pro: "Amazing crew, very good food and coffee. Extremely happy with the Austrian Airlines. From now on I will try to fly mainly with this company. Thank you to all crew members of flight 087 from Vienna to New York on Sunday, 29 May 2017."
Pro: "Seats, crew, nice plane"
Contra: "Delayed flight. Random boarding,"
Pro: "Crew friendliness."
Contra: "Initial flight was late taking off for no reason except they scheduled too many incoming flights. Made my second flight but my bag did not and had to wait over a day for it while missing a day of work."
Pro: "I was pleased by the comfort of the seats, the staff on board and the flight itself. The flight actually did not seem at all like 9 hours. And it arrived exactly on time."
Contra: "The crew at the airport before boarding was a little impolite. As people were getting ready to board and waiting in the line, they were told to go back to customer service to register passports and get new boarding passes, without prior announcement. That could have been avoided if they informed us."
Pro: "The flight was on time, and the attendents on Austrian engaging and charming crew"
Contra: "nothing in particular"
Contra: "Not a lot of legroom and they should have provided an additional snack during the flight. Did not like that in order to select a seat prior to the check in period I had to pay for the selection."
Pro: "in this case, nothing"
Contra: "1.15h delay - sitting in full air craft without aircondition cold, not profi behavior no please, no sorry, no "what would you like..." none nice word"
Pro: "Staff was pleasant and competent"
Contra: "Food was way too salty. That needs to be addressed by airlines. Not a healthy or palatable experience."
Pro: "please see comments above for my previous flight excellent experience!!! I used to fly with KLM but with definitely check Austrian Airlines first for my flight needs from now on."
Contra: "Thay did not let us in the plane because they changed the name order on the ticket"
Pro: "The coffee was excellent. It was like something from a fancy coffee shop, not a plane"
Contra: "Chicken w mashed potatoes plus potato salad? Too much potato in the dinner meal"
Pro: "The flight was on time and the crew were very friendly."
Contra: "I had no notification about luggage fee in airport upon registration."
Contra: "The Air France flight was good overall. The food was okay, comfort good, boarding good, crew excellent."
Have people at the Westjet counter
Thumbs up for KLM crew, planes and Schiphol Airport, though short on staff and a little late everything went smooth, including the flight.
Travelling from Nigeria was a nightmare. Those thugs at the airport gave my husband and i hell because we had our boarding passes on our phone. We had to keep bribing and begging them to let us through. It is the worse travel experience I’ve ever ever had in my entire life. And I travel a lot
They canceled our flights but they flew anyway.
Pro: "The plane size & comfort was excellent. The staff were very friendly"
Contra: "Bigger seats the new ones are way to narrow"
Pro: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Contra: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Contra: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
Pro: "Decent price for economy comfort seat, 4A."
Contra: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Pro: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Contra: "Move the drapes a few more inches back."
Pro: "The crews were pretty great!"
Contra: "The regulating of the temperature."
Pro: "Flight and the crew!"
Contra: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Pro: "Reclinable seats."
Contra: "The food!! The lights could be dimmed as it was a night flight."
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "Crew was friendly"
Contra: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Pro: "Pleasant flight"
Contra: "We were delayed & missed our connection"
Contra: "They left my bag off the plane. Ridiculous."
Pro: "Crew was nice and friendly"
Contra: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Pro: "quick/efficient boarding - good staff - good food - easy flight !"
Contra: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Contra: "Need more leg room!!! Larger meals needed."
Contra: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
Pro: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Contra: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Pro: "Friendly crew."
Contra: "So many people on a 747!!"
Pro: "Good flight, arriving well on time."
Pro: "kLM staff was great."
Pro: "I slept pretty much the whole time"
Pro: "Food was excellent, service from staff was friendly, and entertainment options were great."
Contra: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
Contra: "Boarding was confusing and disorganized"
Pro: "The leg room, was surprisingly roomy"
Contra: "The food and that there was no entertainment."
Pro: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Contra: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Pro: "Nice crew; clean plane; decent dinner"
Contra: "No entertainment system; insufficient knee space"
Contra: "Food and one bathroom out of service makes an awful flight"
Contra: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
Contra: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Pro: "Flight crew; legroom even in cheap seats."
Contra: "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"
Pro: "In flight food was enjoyable"
Pro: "Everything. A truly faultless experience!"
Contra: "Dutch sub titels would be nice."
Pro: "Crew was very helpful.food"
Contra: "Food was not upto the mark."
Pro: "newer plane, good staff"
Contra: "need better and more food options, more often"
Pro: "I really like the spaciousness, the plug ins and general service"
Contra: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."
Pro: "On time."
Contra: "No negative"
Pro: "The staff was fast and curteous."
Contra: "There is not anything to complain about besides the usual discomfort of travel."
Pro: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Contra: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
Pro: "Speed, crew, and reliablity."
Contra: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Pro: "It was a short flight so it was O.K."
Contra: "Boarding was odd. Go to airport early and counters were not open, did on line check in so was able to avoid the self check in at airport. Also self check in luggage seems confusing with no ground crew to help. It didn't affect me but lots of confused passenger."
Pro: "Friendliest economy class service I've ever encountered."
Avionul, fiind foarte mic (și, probabil, vechi), senzațiile au fost nu tocmai plăcute - îmi părea că suntem frunză-n vânt. Majoritatea călătorilor au avut stare de disconfort, din momentul decolării până când avionul a ajuns la o înălțime unde s-a putut stabiliza...
Pro: "Late flight 1 hour"
Contra: "Be ontime"
Pro: "Crew super"
Contra: "food, seat. In general the whole aircraft is not convenient"
Pro: "checking baggage included, comfortable plane"
Contra: "the plane was almost an hour late"
Contra: "The table at 9B seat is broken. Because of that the stewardess spilled a glass of coke on me"
Pro: "Good short flight."
Contra: "Open both for passengers to enter terminal on arrival in Bucharest."
Pro: "Short flight."
Contra: "When the passengers walked into the terminal building from the tarmac in Otopeni Airport (Bucharest), BOTH wings of the double door could have been open! Only one was. Otherwise flight was fine."
Pro: "The seat was super"
Pro: "Even if it’s August, there was no delay."
Contra: "Because it was very crowded and hot, we had to wait a little before getting out of the bus. The aiplain was a little bit old and looked dirty."
Pro: "Staff, seat."
Contra: "Delayed again: 40 mins"
Contra: "DO NOT FLY THIS AIRLINE they lost my luggage and WILL NOT ANSWER THE PHONE not sure if I'll ever get it back. Worst customer service ever."
Pro: "Leg room, online check in, being on time. Overall ok."
Contra: "Old plane, dry food, not too friendly staff and. Not the best value for money"
Pro: "Flawless process! Great customer service!"
Contra: "Arrival of baggage on the carousel."
Contra: "Boarding via bus."
Contra: "Delayed for 3,5 hours"
Contra: "Lots of turbulences at landing, due tonthe heavy rain."
Contra: "Not so many movies"
Pro: "Crew was very good, professional"
Contra: "You should look for a proper bread,better sandwich and a healthier desert."
Contra: "Everything was perfect!"
Contra: "Everything flight was booked have to wait 5 hours for another flight"
Pro: "short time flight"
Contra: "no entertainment/poor food"
Contra: "Because I booked tickets with baggage included, and when I was at the airport I had to pay again 50 euro per suitcase. Who will pay for this mistake?"
Contra: "They last my brand new stroller even though it was gate checked with a bag and tags. I was told they have no information and can’t help me."
Pro: "The one good thing was that they delivered me and my luggage safe and sound to the destination."
Contra: "Delayed boarding, very uncomfortable and extremely little legroom, no blanket/pillow, dirty/smelly bathroom, ran out of almost all supplies in the bathroom. Entertainment - nonexistent. I would not choose this airline if it weren't for the price."
Pro: "Received a banana with my meal"
Contra: "I was one of about 50 passengers who arrived in Bucharest to discover their bags had not been put on the flight. Due to spending over an hour in the airport sorting this out, and the flight being highly delayed, I missed my connecting flight."
Pro: "Quick and easy to board."
Contra: "They asked us to board early but didn’t turn the a/c on. No entertainment and the on board wifi was limited to their intranet. Kind of pointless."
Pro: "Smooth flight, the staff was friendly."
Contra: "10 minutes delay at departure."
Pro: "Comfy seats"
Contra: "Both flights were on time!!! Comfy economy seats"
Contra: "Flight was late and I almost missed my connection to Tel Aviv plane."
Pro: "Some us above"
Contra: "No leg room between seats"
Pro: "the lady in your desk was nice and extremely helpful. We dad a problem with the registration of one of out tickets. She solved it for us/ She did her best to give us the places we asked for. Excellent attention. Sorry I do not know her name."
Pro: "On time,very frindly attendants q"
Pro: "The check-in at Brussels was quick and the staff conpetent; the boarding occurred at the time specified; the plane was clean; in Bucharest, the trip to the terminal on a bus was quick ; a hot lunch of chicken with sauce and rice pilaf was good. In-flight service was fine."
Contra: "The AirFi system allowed for movies and games on one's own internet device, but did not allow for an internet conection during the flight to email or surffing."
Contra: "Flight attendants telling me take off my headphones, this isn't 1999"
Pro: "Personnel was kind, trying to help, always smiling. Even for a short flight they provided a rather good snack with a sandwich, plenty drinks."
Contra: "We are in 2017 and Otopeni airport does not have buses with Air Conditioned Systems...outside was 37 Celsius!!! They were kind to invite first families with children to pass to the bus but this meant sitting in a sauna @ 40+ Celsius until all passengers went through the gate. Driver was all red and close to fainting. Pity, I was looking forward seeing one of the big managers coming next to us to enjoy the Tarom experience...!"
Pro: "On time, direct flight, friendly crew"
Pro: "Staff were cordial and efficient. Boarding was efficient and smooth."
Contra: "Uncomfortable chairs (little legroom, no leaning backs for the seats)."
Pro: "The flight was on time and got us where we needed to go."
Contra: "My husband's seat had little cushioning, so that was uncomfortable. The food was so-so, but at least we were given some. I don't know about entertainment as we didn't use any. I also don't think you give boarding and flight instructions in English as well as the native language, but not being able to understand the instructions has been an issue on many planes we have taken recently."
Pro: "Flight was friendly, surprised we still got food for a 03:40 flight that was only 2 hours long. On time boarding for once."
Contra: "Way too early of a flight, had trouble sleeping on plan."
Pro: "The food was great! Did not expect to be fed on this flight, so it was a plus. Staff friendly, accommodating. A very comfortable trip."
Contra: "The plane was delayed almost an hour, and we were not even told why until on the plane."
Contra: "Food will be good in future stuff i want them to be smile more confortable flght"
Pro: "i bought the insurance and they will not reinburse me.. I am making sure i post this in all the disabled veteran blogs and my facebook.. once i get better i will be taking you guys to court"
Pro: "safety fly"
Contra: "seats were too small, food looks not well"
Pro: "Take-off and landing on time; Cleanliness of air-plane; Politeness of crew."
Contra: "Non-functioning online check-in (without any warning whatsoever); Indifference of call-centre personnel inventing non-sense excuses; Ignoring booked seats; Outdated planes."
Pro: "ON TIME."
Contra: "WAS COERCED INTO CHECKING BAG. HAD I GATE CHECKED, AS EVERYONE ELSE WITH TWO BAGS DID, WOULD HAVE SAVED MYSELF 15 MINUTES."
Pro: "Good cabin service, with a smile, and complimentary food was served on a relatively short flight"
Contra: "No problems."
Pro: "Ground crew informed us on the reason of delay, bad weather over Bucharest."
Contra: "Midnight flight was the only option, and it was even then more than half hour delayed."
Contra: "Passport control is a mess, please help people to understand where to go. What to do.!!!!!!!!!!"