Crew was so warm! What a nice change .. wasn’t like that pre COVID even in business class Updated business class was nice although just a teeny bit tight … entertainment etc was good too. Only complaint is that my special meal was not accommodated. Post COVID the ONLY special meal enabled is kosher. We SHOULD have been notified of that. Honestly …
Pro: "Helpful crew Good food"
Contra: "Our luggage came back damaged and open !"
Pro: "The crew is brilliant Punctual, spot on... 100% service delivery"
Pro: "Airbus 330 from Manchester to SFO was new, spacious and very comfortable. One of the best flights we’ve had across the pond."
Contra: "Transiting at Manchester between our Frankfurt to SFO flights was dreadful. They made us go through security and the inspectors were so incompetent they caused a huge back-up. Took an hour to get through. Avoid Manchester. Then they lost my luggage...still missing after a week."
Pro: "Not and horrible waited for 10hour before we board the last journey"
Contra: "Is horrible will not use kayak again we want to change the flight we were told not changeable"
Pro: "Seating is terribly tight"
Contra: "A normal human sized seat."
Pro: "Crew very good"
Contra: "Could not check in online or get seat reservations in advance (other flights for journey allowed us to choose seats when we booked flights). This meant we were sitting separately and groundstaff suggested we were on standby, which we definitely weren't! Very irritating and unnecessary."
Contra: "Highly recommended for efficiency"
Contra: "I was trying to extend my ticket but no one was answering my call last 2 days so I misssed my flight no refund nothing"
Contra: "The Cabin seating"
Contra: "40 minute delay in departure due to late arrival of incoming aircraft."
Pro: "Flight delayed- missed my connection"
Contra: "5 hour delay"
Pro: "I like my trip - good service, good food (vine, whiskey :-) )"
Pro: "Not a long flight, overhead lockers had space although I wasn't helped to find somewhere. Crew lovely otherwise."
Contra: "Boarding from a connecting flight wasn't enough time, esp as our duty free purchases were selected for additional screening. Food was identical to what we had been offered on previous flight, and the outbound one."
Pro: "on time, great cabin crew"
Contra: "When I booked with kayak I was not given the option for a vegetarian meal, so I was not able to eat a meal. I was sat next to a five year old invading my personal space. When I developed a migraine from lack of sleep, it took 15 minutes before my ring was answered for water."
Pro: "Happy to watch the World Cup Final while the flight was delayed 2 hours on the ground."
Contra: "Before take off, I found a small brown bug that looked similar to a bed bug crawling on my arm. I took pictures of it and alerted a crew member. They replaced my pillow and said sorry... I couldn't stop thinking of the idea of bed bugs crawling on me and my personal belongings the whole flight."
Pro: "Great customer service at check in window, very comfortable and clean airplane, very good cabin crew..overall highly satisfied"
Contra: "It was difficult to leave my seat when passenger a front of me put his seat all the way to the back. Did not have that problem on other Lufthansa flights to and from Europe. I"
Contra: "Manchester Airport couldn’t organise a bus to take us off the plane. Stuck on a landed plane for ever."
Pro: "The gluten free special meal was more imaginative than others I’ve had. No rice crackers wrapped in saran. Flight attendants very professional."
Contra: "Flight seemed to drag on forever, but there’s not much the airline can do about that. Seats in economy were cramped."
Pro: "Not much at all"
Contra: "I was enquiringly about the transfer of my luggage from the Hurghada flight with sunexpress with one of the Lufthansa correspondents at the central fest and the guy was absolutely clueless. Needless to say- our luggage wasn’t in Manchester when we arrived. Had to travel back to Manchester to collect it 8 hours later as it was left in Munich. Not happy one bit"
Pro: "Impecable service. Even worth flying through FRA."
Contra: "Nothing. Everything, as always, great. Keep it up."
Pro: "Left on time, arrived on time. Efficient service."
Contra: "None. The seats on this Airbus 320 were more comfortable on this leg than on the transatlantic leg of the journey."
Pro: "High quality service, attentive flight attendances, as always on Lufthansa."
Contra: "I haven’t received my luggage and I have been in Mumbai for almost 3 days!!! I have to buy new clothes and plenty of toiletries, I have only had 1 phone call from the airline to tell me my bags never left SFO!!! Wtf!"
Pro: "Slept through a meal and was given one when I woke up. Very friendly staff. Smooth flight and landing."
Contra: "Movie selection rather limited"
Pro: "Both parts of flight was superb n/a"
Pro: "Good connection time and easy to get through security"
Contra: "Passports had to be checked and it delayed boarding. Everyone was frustrated"
Pro: "On all my flights everything was on time and ready to go. Crew was super helpful and friendly. Ready great service and constant visual of crew for us if we needed them. Was not expecting to be fed sooo much on my flights which was awesome! Seats were comfortable, pillow and blanket were a nice accommodation as well! The entertainment was awesome - made 8 hours quickly disappear! Will definitely fly with Lufthansa again when I go overseas!"
Pro: "Flight was on time."
Contra: "I was sitting at the tale end. Seat was extremely uncomfortable. I was trying to rest yet flight attendants and several passengers were talking loud. Crews kept forgetting passengers orders/requests. A lady sitting besides me pushed a call bottom 3 times to get noticed. Flight attendants were too busy chatting with passengers to help other passengers. I have never seen that type of services before."
Pro: "Everything! The service of the flight attendants, in full ugh entertainment."
Contra: "Everything was great. I would say that I didn't like the automation and self serve check in at Munich Airport not because it wasn't easy or efficient, but because I love human interactions. I know this is the way society is tending, towards automation, but I don't love it. I prefer to speak to a real person. Thank you for reading."
Contra: "I was charged for my bags which it said on line bags were free . Seats didn't recline . We were charged for refreshments. This airline had nothing that I should write about ."
Pro: "The crew/ service was great & clean bathrooms on the flight"
Contra: "Terrible food quality. Zero leg space. The Newark terminal is ancient & fire alarm went off for over 20min before boarding."
Pro: "Changed planes, flight didn't get cancelled"
Contra: "2 hour delay"
Contra: "By the time my daughter got through security the gate had closed and her ticket didn't allow for any opportunity for her to get another flight. Would not book again using Lastminute.com, nor Lufthansa, as they provided a lack of service and no help for her to change her flight - even though the ticket was nearly €200 and she was clearly distressed and upset."
Pro: "Overall, was good!"
Pro: "Professionali customer service. Food and beverage service very good and generous. Love the European hospitality."
Pro: "as usual flight itself was okay"
Contra: "no major complaints"
Pro: "Food was just OK. Crew was nice."
Contra: "The München terminal by the gate has two antic wending machine that work only with cash. Nothing around once you pass security in that part of the terminal. Internet wasn't working either. Poor Germans, they lack ideas and money.... Then the plane had issues, we left 2 hours late because some Computer on board malfunctioned. Many people lost the connecting flights. Overall, I will avoid this airport, and flight path in the future."
Pro: "The food, the crew, the cleanness"
Contra: "The flight never took off. We had to wait 6 hours in line, and they still couldn't rebook many of us. When I was finally rebooked on a Swiss Air flight, the flight was invalid, Swiss didn't accept it. I was send to various different lines, and they didn't even understand what my problem was. Finally after spending 2 whole days at the San Francisco airport, I could take off with a 30 hour delay. The Swiss Air flight was wonderful."
Pro: "Crew passed out drinks and food as passengers requested. Very very courteous and extremely caring. Airport, boarding, and everything else went flawlessly."
Contra: "I don't know whether it was the airplane or the seats, but something was squeaking for the entirety of the two hour flight"
Contra: "The fact that they gave my Aunt a hard time about the tickets that was bought for her, because we did not know that when a heavy person books a flight that they need one ticket and a xtra seat, but instead of working with her because she had two tickets they were very rude to her and told her she was not going to be able to come to america that when she got to Manchester she would have to go back to Germany. We were never told what happened to the other ticket since it was not used."
Pro: "Timeliness, clean cabin, professional service."
Contra: "Climbing latters to board."
Pro: "Economy class was amazing"
Pro: "The plane was very comfortable, and I had plenty of space, because I was sitting near to the exit door. The service and the crew were just great. I love traveling with Lufthansa."
Pro: "The customer service was very nice about losing the bags."
Contra: "My bags got lost, or I should say sent to the wrong country."