The entertainment system is poor. Connecting to WIFI is a terrible experience watching the entertainment on traveler's device is also a difficult task and not user friendly.
Pro: "Seats were ok and crew was kind and professional. Food was terrible on all flights. They gave mayo or cheese or something I can’t figure out in a sandwich on multiple flights. That thing though slightly different was terrible every time. Also gates changes and pilot landed in wrong part of the airport for its-fra leg and we had to have passportA checked while exiting the plane and had to take a bus. My transit time was short but gladly made it"
Contra: "I missed my second leg from fra-ist. The gate was changed and I was given wrong directions by airport employees so I went through a very long and painful wait at a security line that I didn’t need to go through had the airport info employees knew what they were doing or saying. I ended up missing the flight because of repeated wrong directions"
Pro: "Everything was great thanks"
Contra: "Perfect trip"
Pro: "Amazing crew and service! They are the best!!"
Contra: "Amazing crew and service! They are the best!!"
Contra: "Seats recline too much making leg room more nonexistent than ever"
Contra: "Unfriendly, sarcastic flight attendant. No free gin & tonics on United/Lufthansa apparently, unlike other international airlines. Had to pay extra to get what ought to be a standard amount of legroom."
Contra: "The multiple gate changes & technical delay caused us to miss our connection to Boston"
Contra: "The flight had a departure delay of three hours. That was not fun"
Pro: "Good entertainment system. Nice crew."
Contra: "Nothing specially. They run out of lunch choices very early"
Pro: "Same as above same as a bove"
Contra: "Same as above"
Pro: "Great food, great service. Crew was very nice."
Contra: "The video screen at my seat was malfunctioning."
Contra: "Frankfurt Airport check lines too long. Only half of security checking stations opened. Hundreds waiting in line and the lines moved too slow. After passing the long lines of security checks, you come to passport checking stations. only 1 out of 3 available stations is manned. Again, lines too long and barely moving. Probably many missed their flights while waiting to go through passport checks. We lost almost 2 hours between security and passport checks. Airport personnel were unfriendly, they did show any care towards the hundreds that are herded like sheep in long lines. They could have eased this backlog of people by manning all their available stations but they did not. Will try not to go through this airport in the future."
Contra: "I did not like the fact that I was not on this flight."
Contra: "1. The flight's gate is in an area of the terminal without amenities, and there is no indication one is entering a dead zone. 2. We boarded on time, and then sat for two hours (due to weather), which made an eight and a half hour flight feel like ten and a half hours."
Contra: "Flight was late."
Pro: "On time, Staff were excellent"
Contra: "Poor snack (sugary cookie) Big rush to make connection in Frankfurt, almost missed it. Should allow at least 2 hours to connect as they use buses to transfer from plane to terminal and often have to go through security again."
Pro: "The entertainment choices were excellent and the service never stopped. The plane was comfortable and the bathroom clean. There was some turbulence, but that is not the fault of the airline, nor did it really bother me."
Contra: "There was a snarky attendant, but not all of them were that way."
Pro: "We originally paid for seats a month before and were told to move seats because the plane was full. Plane was not full. Would like refund."
Contra: "Customer service"
Pro: "The service was excellent. On time and very efficient crew."
Pro: "Easy. Clean. Friendly. Helpful with food allergies concerns."
Contra: "That we had to pay extra fee to reserve our seats"
Contra: "One of the crew members was rude to me"
Pro: "Again the flight wasn't full so had plenty of room."
Contra: "The sandwich they offered was pretty bland."
Contra: "Over 30 minute delay for an hour flight! Frustrating."
Pro: "I'm more used to travelling on Ryanair routs so it was a most welcome suprise to experience lufthansa. I went out and back with ye and even though there was a small delay going out I made concections easily. Well done to all your team . Thanks. I will definitely use lufthansa whenever can."
Pro: "Went smoothly and without delays"
Pro: "1. I like the plane and the comfort of my seat. 2. I was pleased to find my luggage in Athens as Lufthansa was the only airline that in the past twice had misplaced my luggage and had to wait for one day to get them. 3. The flight arrived at the scheduled time and going through the airport , security to my connection was especially easy. 4. The sandwiches also at the airport were tasty."
Contra: "1, It isn't really a 100% complaint because I'm also responsible. As I was waiting for the dinner to be served it took more time and I felt asleep watching a bad movie, so I missed dinner when I finally woke up. This is the reason I have no opinion about the food. My sole complaint is about the general practice in all airlines that they serve first the slim minority that does not eat meat. Democracy means that the majority should be served first. Unless the airlines consider the vegetarians as some kind of sick people! 2. The crew didn't offered us enough liquids during the flight and the excuse that they didn't wish to disturb our sleep is too lame."
Pro: "I Luz Myriam will give to Lufthansa 10 qualification!!! in Overall, Boarding, Crew, Food , Entertainment, but 8 about Confort"
Contra: "Just the air conditions was too cold I asked the attendant if can warm my place a little, but she told me the other passenger are warm, she doesn't take care about me, NOT COOL!!"
Contra: "Incredibly racist crew and pilot, who did not help us after a fellow passenger touched and molested my girlfriend on board the aircraft. The groundstaff were as rude and unhelpful. I am neither gonna book any flights on Lufthansa ever and will avoid Kayak as well."
Contra: "The lost luggage for 4 days and a lot of thing were missing from the suitcases."
Pro: "I was really upset because time for living 6 and we left 8:15 I had connection fly to Romanian I missed because of ...I stay in Germany for 5 hours.I ask Lufthansa too put me on Tarom fly they say is United fly...they really make me updated.I think the crew on United is not friendly.The food waste good in"
Contra: "I like the movie"
Contra: "My flight got delayed so I wasn't even in the airplane. I'm staying at the airport for 24 hours before the next one leaves. Didn't offer hote, blanket or anything. They didnt care. I'm never flying united airlines again."
Contra: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Pro: "Lots of movies to choose from. Meal was great. I liked that the cabin crew gave us plenty of water & choice of fruit juices"
Contra: "All was great."
Contra: "Pilot strike caused much distress in Frankfort. The best that could be done was a layover extended by 5 hours and a diversion to Luxembourg. The final leg of the trip was further delayed an extra hour due to mechanical difficulties in Luxembourg."
Pro: "The food, the crew, the cleanness"
Contra: "I had a business class seat but it was really more like premium economy for other airlines, but with lower quality. Food, especially for business clsss was not very good. The person next to me flies with them often and pre-requested gluten free but they didn't have anything for her. The seats were not clean with a leftover tissue and apple core from a previous flight. Lufthansa is now my last resort option when flying to and from Europe."
Pro: "Overall, the Lufthansa service was excellent. In particular, the food service in economy class was extraordinarily good."
Contra: "We were seated at the end of a row beside the entrance to restrooms at the back of the plane, and on occasion the space beside us became a gathering place for groups of passengers, talking loudly."
Pro: "The flights itself was ok. The flight attendants caused me no problems, and the flights, when I FINALLY got on them, were smooth."
Contra: "everything else. The franfurt airport closure made me miss school because they did not offer extra flights to accommodate all the displaced travelers. I had to stay in the Frankfurt airport for a FULL EXTRA DAY, and every time I tried to get a new ticket, or ask anyone for help, I was given the run around. No one was helpful. I talked to about a dozen Lufthansa employees that day and only one was helpful at all. It was a hellish nightmare. Before my last flight, I was furious with how I had been treated all day and a horrible Lufthansa woman yelled at me for being upset about the situation. Then, when after much hassle I finally got to my destination, I was told my baggage was lost. That was on thursday and I still have not gotten it. i am never flying lufhansa again. This was the worst trip of my entire life."
Contra: "I got a wrong flight from you, different than the one initially selected, upon my payment !...with 6 hours overlay instead of 50 minutes. For that I had to pay extra $300 !"
Pro: "The entertainment was great, service, comfort and food too."
Contra: "Choice of quality films could have been better."
Contra: "The descent was very uneven, with long sudden drops in altitude. The touchdown was hard enough, but much worse was the apparent loss of control immediately afterward as the plane swerved left and right for 5-10 sec. No acknowledgement or explanation was given by the crew."
Pro: "Nice attendants."
Contra: "They left one of the bags at Frankfort and we had to wait 8 hrs at the airport till they could get it back."
Contra: "I tried to pay for extra luggage online a day earlier, but that function was not possible through the lufthansa website. I called the service center and the representative insured me he had reserved 1 luggage for me and that I could pay for it (the cheaper price) in the airport. That, ofcourse, was not the case. The lady at the checking counter found no evidence of my phone call and reservation, and had to pay the full price."
Pro: "Attentive, friendly staff on flight. Choice of meals, good food and drink. Plenty of restrooms in economy. Good overheard and under seat storage. Information over the speaker system was shared in German, English, and sometimes French. Individual TV screen was nice. Good smooth flight. Boarding and deboarding were painless, even in economy."
Contra: "Economy seats a little too close together for a long flight. However, economy seating was comfortable. If possible, sharing information about where to locate customs in the arrival airport, would be a nice addition."
Pro: "Good selection of tv shows and movies. Comfortable seats. Pleasant service."
Contra: "The food was awful - basically inedible. I fly quite a bit, different airlines, and this was the worst I've ever seen/tasted."
I was very pleased with everything.
Pentru mine totul a funcționat bine… chiar foarte bine
Contra: "Buses to and from the plane. One driver left us in a full bus waiting for 20 minutes. When we arrived in Vienna, there was no bus to pick us up. We had to wait in the plane until one showed up."
Pro: "Crew wasn’t on the top of their game, food was ok, entertainment was bad, old movies, poor selection."
Contra: "I expected more from airlines lake Austrian."
Contra: "Seating is extremely cramped"
Contra: "Huge delay... :("
Pro: "I was able to get good seats, front of the plane. 3rd row for all my flights. pretty decent leg room"
Contra: "flight was delayed, 2nd Austtian flight delayed in the same day"
Contra: "My flight was canceled and I received no communication from Austrian Airlines. There was no staff at ticketing counter. The contact number that O’Hare had was a disconnected Verizon number, which was the same number listed on their website. I had to call the international number where I was told I was rebooked on United with 2 layovers instead of one. I also lost my business class upgrade and was told there was nothing they could do about it."
Pro: "Very good drink service (one cold and one hot drink)"
Pro: "Everything Fromt the crew and service. To checking in and deplaning was awesome"
Pro: "Very easy and smooth flight. We landed 25 min earlier. Austrian Airlines are my favorite."
Pro: "Crew were amazing"
Contra: "Delayed at boarding Delayed inside plane No entertainment No room for my long legs - no option"
Pro: "Austrian Airlines does it right— service, food, cleanliness. This was a really terrific experience. They even boarded efficiently, having those with seats in the back board first."
Contra: "This was a great flying experience."
Contra: "While going to the gate G11 at Vienna airprt, i slipped infront of the gate in presence of 3 male austrian airways staff who were checking there. After i got up i requested if i could get some water and they said they cannot. Finally a co passenger gave me her bottle of water. I ended up actually breaking my leg"
Pro: "Short flight"
Contra: "I have to pay for food or drink"
Contra: "Our flights there were postponed causing us to miss out connecting flights, we rescheduled with a different airline. The same thing happened coming home. Austrian was a complete disappointment going there and back."
Contra: "We sat on the tarmac for 2 hours because a crew member did not have the proper paperwork. This is incompetence. The trip was long enough w/o adding another two hours due to poor planning. This was completely preventable."
Pro: "Good service on time arrival"
Pro: "I will never travel with Austrian airlines again"
Contra: "My flight was cancel,then they transfer me to swees airlines they checked me in they took my luggage and then they told me I can't travel coz I can't make 2 stops inside the Europe. I have to wait 1 hour and 30 minutes to fine my bags . I went back and forth from terminal 1 and 4 many times.The changed my flight to turkey airlines and I wait 9 more hours at airport to check in again. Terrible experience ☹️☹️☹️☹️☹️☹️☹️☹️☹️"
Pro: "Boarding time and arrival were both on time. Service is courteous, and the lounge very pleasant."
Contra: "Food I think getting worse."
Pro: "IT WOES HAREBELL. 4 HOURS BEFORE THE FLIGHT THEY TELL NE THETA WE DOESN`T HAVE PLIES ON THE FLIGHT. THE MAN IN DESC 377 GAVE TO ME BIRDING CARD TO GET G. IN STAND-BY. THER FLIGHT 599 NOT ON THE BORD. AT THE HEAD OFFICE OFF THE OSTREIN CCOMPANY IN GAT G TELL TO WAIT. HALF HOUR LATER STILL THE FLIGHT NO ON THE BORD AND I RAN EAGEN TO OFFICE OF OSTRIEN END NOW THEY SAD IT`S MESTEK AND I IN GET F . NOW WE MAST MAKE THE SECURITY CHECK OVER AGAIN . WE RAN TO GET F TO FLOOR DAWN . IN THE END...WE GET BORDING CARD WITH SEPARATED SETS."
Contra: "RUDENESS INSOLENCE RATTLE, RUN-AROUND MISTAKE, OR EVIL"
Contra: "When I was boarding all representatives was very unfriendly and I would say they were rude."
Pro: "Good food, lots of movies, flight attendants friendly"
Contra: "We paid to pre-book our seats and when we got on the plane they had been given away. We heard several different reasons, none of which made is feel better about the two middle seats we were told we had no choice but to take, while people who had NOT prepaid sat in our aisle seat. It was offensive to be forced to pay to select our seats in advance on a major international airline in the first place, and then to not have those honored just made it worse."
Pro: "We arrived on time"
Contra: "We had to stand around for a long time waiting for a bus to take us to the plane. The bus was horribly crowded. Then we arrived at the plane and had to walk up the stairs to get on. There was no food served---just a cracker and some juice or water. After we arrived in Paris we waited a long time for the baggage to arrive."
Pro: "I like that flight boarding was quick and in time.it was a short flight My name is Hispary."
Pro: "The actual flight was professionally well-handled"
Contra: "Someone from the airlines needs to help people transferring at Paris airport. I was sent to three different terminals (which required two different bus transfers) to get to my United flight to the states. I had been warned by a friend that the Paris airport is the worst. It is! And the airlines should bear some responsibility for the lack of clear information. I could write about this for a long time."
Pro: "Crew friendliness."
Contra: "Comparing with LOTPolish everything wasmore than better"
Pro: "Catering and service was superb. While linen. Course by course on China, no tray service. The food was exquisite. The wine was acceptable, mid range, with very generous pours in Riedel glassware and always the offer made of would I like anything more? The seperate coffee menu has to be experienced to be believed, basically, it's an authentic Vienna see cafe experience at 30,000 ft."
Contra: "Entertainment selection was fiddly and the offerings meagre compared to the vast libraries found on other carriers, but it was sufficient. More a quibble than a gripe from me. The noise cancelling headsets were good quality noise cancelling, and comfortable. I can't wear some other airlines headsets at all and use my ear pods with an airline adapter jack."
Contra: "The delay in take-off"
Pro: "The Crew was perfekt The Wheelchaire Service was also perfekt Food tasted good"
Contra: "The only trouble was 1:15 h delay ,but this depended on the weathersituation how I believe!"
Pro: "Food, wine, crew, physical comfort were outstanding. Excellent overall! Austrian continues to abide by the highest standards. After 14 years it still is one of our two favorite airlines in the world."
Contra: "Boarding was chaotic, cramped. Passengers kept lining up only to be sent back to the end of the line after documents were checked three separate times. Only first class passengers were allowed at the gate. Chaotic and frustrating. Not what one would expect of Austrian efficiency!"
Pro: "Captain Schmidt greeting boarders. Spotless interior. Cheerful in flight staff. On time. Pleasant in flight refreshments. Smooth transitions through each phase of the flight. Prompt baggage delivery. I will always go out of my way to use Austrian Airlines."
Pro: "The B-767 is far superior to the B-777 in comfort; it is not so horribly crowded."
Contra: "Austrian check-in at VIE was a disaster. None of the machines could read my passport; and when you entered the data by alternative methods it STILL required a machine to read the passport--which it exactly what they were unable to do. Thus, it was a circular Catch 22. I went through six different lady agents working my way through the system, until they finally took my bag and let me go. They themselves said it was new to them and they did not fully grasp how it worked and they did not know why it did not accept me. SOFTWARE PEOPLE BACK TO THE DRAWING BOARD."
Pro: "Boarding was efficient and quick"
Contra: "Seats were uncomfortable."
Contra: "At 11h30 of 14/9 we (HOANG MINH CHAU and NGUYEN SI THANH) were standing at the ticket counter in Vienna and we could not check in due to no payment yet for the ticket and so the reservation has been cancelled. Due to this reason we had have to buy new tickets at the airport ticketing counter. So please sort out your problem with the airline and get back to me. From my bank the payment has been done yet to you. We had have double pay for one trip."
Contra: "Flight cancelled morning of the flight and our direct flight on Austrian Air turned into a flight on Lufthansa with a layover in Munich. Not pleased with their handling of the situation and their very blasé customer service"
Contra: "No soap in the toilets"
Contra: "Our baggage did not make it to our final destination"
Contra: "We were stuck on the ground at London for what seems like ages."
Pro: "Excellent personnel. Will use Austrian Airlines again!"
Contra: "Flight was canceled and I was rebooked to another airline. Terrible customer service too, polite and sorry, but only repeating their statements over and over again."
Pro: "I flew to Venice on Austrian Airlines to make a connection on an Air Canada flight to Toronto. When we debarked from the Austrian Airline onto the tarmac and picked up our luggage, I could find no signs indicating where to go for connecting flights, nor any signs indicating the gates of connecting flights. I was told that to make a connecting flight, I should go out to the main lobby of the airport, At the information desk they directed me to the Air Canada check in desk, where I found the check-in for my flight was closed. That was the the beginning of a nightmare chase to get to the plane to Toronto. I made it only because of the kindness of people in the check in, security and customs lines. Austrian Airlines should be kinder to its passengers making connecting flights. They seemed to abandon us passengers in a chaotic airport."
Pro: "I liked the extended leg room in front row of economy class."
Contra: "A couple of the flight attendants were rude to people on the jet. They seemed agitated and annoyed."
Pro: "They were efficient. It was on time. The staff was pleasant."
Contra: "The plane seemed older. It was a bit noisy. No entertainment. It was however, just a short distance and served this purpose well."
Avionul, fiind foarte mic (și, probabil, vechi), senzațiile au fost nu tocmai plăcute - îmi părea că suntem frunză-n vânt. Majoritatea călătorilor au avut stare de disconfort, din momentul decolării până când avionul a ajuns la o înălțime unde s-a putut stabiliza...
Pro: "Late flight 1 hour"
Contra: "Be ontime"
Pro: "Crew super"
Contra: "food, seat. In general the whole aircraft is not convenient"
Pro: "checking baggage included, comfortable plane"
Contra: "the plane was almost an hour late"
Contra: "The table at 9B seat is broken. Because of that the stewardess spilled a glass of coke on me"
Pro: "Good short flight."
Contra: "Open both for passengers to enter terminal on arrival in Bucharest."
Pro: "Short flight."
Contra: "When the passengers walked into the terminal building from the tarmac in Otopeni Airport (Bucharest), BOTH wings of the double door could have been open! Only one was. Otherwise flight was fine."
Pro: "The seat was super"
Pro: "Even if it’s August, there was no delay."
Contra: "Because it was very crowded and hot, we had to wait a little before getting out of the bus. The aiplain was a little bit old and looked dirty."
Pro: "Staff, seat."
Contra: "Delayed again: 40 mins"
Contra: "DO NOT FLY THIS AIRLINE they lost my luggage and WILL NOT ANSWER THE PHONE not sure if I'll ever get it back. Worst customer service ever."
Pro: "Leg room, online check in, being on time. Overall ok."
Contra: "Old plane, dry food, not too friendly staff and. Not the best value for money"
Pro: "Flawless process! Great customer service!"
Contra: "Arrival of baggage on the carousel."
Contra: "Boarding via bus."
Contra: "Delayed for 3,5 hours"
Contra: "Lots of turbulences at landing, due tonthe heavy rain."
Contra: "Not so many movies"
Pro: "Crew was very good, professional"
Contra: "You should look for a proper bread,better sandwich and a healthier desert."
Pro: "as if we were at the beginning of aviation"
Contra: "Everything flight was booked have to wait 5 hours for another flight"
Pro: "Very nice price"
Contra: "Delay in flight, delay in lagguage delivery"
Pro: "short time flight"
Contra: "no entertainment/poor food"
Contra: "Because I booked tickets with baggage included, and when I was at the airport I had to pay again 50 euro per suitcase. Who will pay for this mistake?"
Pro: "The one good thing was that they delivered me and my luggage safe and sound to the destination."
Contra: "Delayed boarding, very uncomfortable and extremely little legroom, no blanket/pillow, dirty/smelly bathroom, ran out of almost all supplies in the bathroom. Entertainment - nonexistent. I would not choose this airline if it weren't for the price."
Pro: "Quick and easy to board."
Contra: "They asked us to board early but didn’t turn the a/c on. No entertainment and the on board wifi was limited to their intranet. Kind of pointless."
Pro: "Comfy seats"
Contra: "Both flights were on time!!! Comfy economy seats"
Pro: "Good communication with crew..."
Contra: "They only serve pork meat that was not good"
Contra: "Flight was late and I almost missed my connection to Tel Aviv plane."
Pro: "Some us above"
Contra: "No leg room between seats"
Pro: "the lady in your desk was nice and extremely helpful. We dad a problem with the registration of one of out tickets. She solved it for us/ She did her best to give us the places we asked for. Excellent attention. Sorry I do not know her name."
Pro: "On time,very frindly attendants q"
Pro: "The check-in at Brussels was quick and the staff conpetent; the boarding occurred at the time specified; the plane was clean; in Bucharest, the trip to the terminal on a bus was quick ; a hot lunch of chicken with sauce and rice pilaf was good. In-flight service was fine."
Contra: "The AirFi system allowed for movies and games on one's own internet device, but did not allow for an internet conection during the flight to email or surffing."
Pro: "All 4 flight attendants were smiling and very courteous ...:-)"
Contra: "Such a short flight"
Contra: "Flight attendants telling me take off my headphones, this isn't 1999"
Pro: "Personnel was kind, trying to help, always smiling. Even for a short flight they provided a rather good snack with a sandwich, plenty drinks."
Contra: "We are in 2017 and Otopeni airport does not have buses with Air Conditioned Systems...outside was 37 Celsius!!! They were kind to invite first families with children to pass to the bus but this meant sitting in a sauna @ 40+ Celsius until all passengers went through the gate. Driver was all red and close to fainting. Pity, I was looking forward seeing one of the big managers coming next to us to enjoy the Tarom experience...!"
Pro: "On time, direct flight, friendly crew"
Pro: "Staff were cordial and efficient. Boarding was efficient and smooth."
Contra: "Uncomfortable chairs (little legroom, no leaning backs for the seats)."
Pro: "The flight was on time and got us where we needed to go."
Contra: "My husband's seat had little cushioning, so that was uncomfortable. The food was so-so, but at least we were given some. I don't know about entertainment as we didn't use any. I also don't think you give boarding and flight instructions in English as well as the native language, but not being able to understand the instructions has been an issue on many planes we have taken recently."
Pro: "Flight was friendly, surprised we still got food for a 03:40 flight that was only 2 hours long. On time boarding for once."
Contra: "Way too early of a flight, had trouble sleeping on plan."
Pro: "The food was great! Did not expect to be fed on this flight, so it was a plus. Staff friendly, accommodating. A very comfortable trip."
Contra: "The plane was delayed almost an hour, and we were not even told why until on the plane."
Contra: "Food will be good in future stuff i want them to be smile more confortable flght"
Pro: "i bought the insurance and they will not reinburse me.. I am making sure i post this in all the disabled veteran blogs and my facebook.. once i get better i will be taking you guys to court"
Pro: "safety fly"
Contra: "seats were too small, food looks not well"
Pro: "Take-off and landing on time; Cleanliness of air-plane; Politeness of crew."
Contra: "Non-functioning online check-in (without any warning whatsoever); Indifference of call-centre personnel inventing non-sense excuses; Ignoring booked seats; Outdated planes."
Pro: "Good cabin service, with a smile, and complimentary food was served on a relatively short flight"
Contra: "No problems."
Experienced crew, Clean planes, smooth flight Extremely chaotic experience at departure hall at MXP airport, took too long for buses to arrive and transport passengers to the plane
Delayed by 40 mins, unclear why. No information given.
Zborul a avut intarziere la plecare iar cand a aterizat am asteptat sa vina autobuzul sa putem cobori din avion. Totul a fost groaznic decand am plecat din Buc catre Roma si inapoi. Nu ma asteptam sa fie atat de slab serviciile si timpul de asteptare atat de mare cu intarzieri. In plus sunt multe cerinte sa poti zbura: masca FFP2 iar echipajul nu are asa ceva dar noi suntem obligati sa avem, se cere test pcr sau antigen pt cei vaccinati, nu e normal asa ceva. Asta inseamna sa ne faceti pe noi cei vaccinati niste prosti pt ca ne-am vaccinat. Urat din artea voastra. Bani dati aiurea pt ca nu ne-a mai cerut nimeni asa ceva. O abusurditate. Ar trebuii sa ne dati banii inapoi, bani cheltuiti degeaba fiind vaccinati cu buster!!!!! Am fost taxati 40 euro pt 3 check-inuri pt ca nu am facut check in cu 3 ore inainte de zbor deoarece aplicatia nu a mers. Am platit pt ca serviciile voastre nu merg si sunt proaste. Voi face plangere la protectia consumatorului! Mariana Bataus
Everything was great, thank you.
Cei care călătoresc alături de oameni cu probleme, viitoare mămici, etc så fie cît se poate de înțelegători și comunicativi! Niciodată nu știi unde te duce viața!
O mică parte din călători ar putea încerca så fie mai ascultători și disciplinați. Nu îi costă nimic și nici nu este imposibil!
Organizare execrabila! Nu a existat niciun fel de distanțare!!!
Contra: "More leg room and reclining seats"
Pro: "The flight was fine"
Contra: "Let me know by mail to check in before I got to the airport and save me 35 euro"
Pro: "Boarding took forever and we were an hour late"
Contra: "Start boarding time 30min before it is set to fly instead of doing when we are supposed to take off"
Contra: "WizzAir's service. The flight had an 8 hour delay due to bad weather, while Tarom had a flight on the same route, under the same circumstances, and managed to fly to and from Valencia within a much more acceptable 2 hour delay."
Contra: "I paid 3 tickets for my kids from Prishtine to Budapest online through Kayak and when they went to check in they didn’t accept the tickets!!! They made them to buy new tickets because they didn’t accept those that I bought online.!! When I asked why they it happen they lady From call center turned the phone off."
Contra: "Not having a 3+ hours take off delay"
Contra: "boarding process felt like herding"
Pro: "Hats off for the pilots! They did a great job to land the plane during the night on a very-very thick fog. Actually, we were the first plane to land safely in CLJ airport in three consecutive days apart all the other diverted landings to other airports."
Contra: "6 hours delay due to bad weather."
Pro: "The seat not so comfortable but good"
Pro: "I did not had a seat"
Contra: "I did not had a seat"
Pro: "mi-a placut pretul"
Contra: "au transformat cursa aeriana intr-un butic"
Pro: "The flight was on time, even though it left with almost 30 mins' delay (despite the fact that boarding was complete with a few minutes before the schedule take off time)."
Contra: "Seat comfort - the seats are tied with Ryanair for worst comfort (rigid and very cramped). Worst of all, though, as with Ryanair - seat allocation. Please, stop this "even though you're travelling together, you may be seated separately unless you pay to choose your seats" nonsense. It's ridiculous!"
Contra: "Changing in luggage information was annoying"
Pro: "Courteous crew, polite and knowledge. Just wish they wouldn't talk so fast over the tannoy! :-)"
Contra: "To find a way to enforce people to only put their baggage in the compartments above their own seats. If i choose a front-row seat, I find that other passengers have filled the compartment despite sitting nowhere near the front. Given that you pay the most money for front-row/extra leg room seats..."
Pro: "The crew was very friendly and helpful."
Contra: "The boarding process took far too long. We were standing at the gate for what seemed like an hour. I'm not sure exactly why we were delayed in boarding the plane. There was no explanation."
Pro: "Everything went to plan and we were very happy"
Contra: "1. The check in was delayed and very chaotic. 2. The landing was horrible 3. The plane was not comfortable ."
Pro: "Got me to where I was going and the airline stewards were polite and helpful."
Contra: "Like all budget airlines, Wizzair has low fares and anything else is a nickel and dime game. When did a cup of coffee cost anything? Is this the norm? I would not know. I travel with a musical instrument (guitar) in a soft case. Easily fits in overhead bin compartments. The airline would not allow me to carry it on (only recourse was to purchase a second seat for it). I was forced to pay a baggage fee (around $70 u.s.dollars). For what? To pray it doesn't come back to me damaged? To their credit, it did not..."
Pro: "The price"
Contra: "The check in was not opened on time The bordibg was not possible on time"
Contra: "With WizzAir no more in my life it’s even worse than Easyget or Raynair even if you have a cabin suitcase you still have to check in you can’t take it on a plain anymore. Really disappointing and they are not that cheap as they think. £90 one way from Kiev to Luton it’s a bit too much"
Contra: "2 hrs late and we missed all our following connections as a result."
Pro: "i was able to use their app to download my boarding pass so didn't need to look for somewhere to print my boarding pass while abroad, boarding went well, flight was good and crew was good, seat was comfortable, so overall i was pleased with everything. Thank you for a good experience."
Contra: "Everything was good"
Pro: "The Crew was excellent"
Contra: "The boarding process was terrible, took a long time - few and not enough boarding and suitcases counters, which made people wait for a long time and even let others to pass them in line because their flight was earlier. due to this our flight was late by 45 minutes. the food was too expensive."
Pro: "Nice crew"
Contra: "Both flights were Delaid. It was unorganized in every point, felt like chaos. Ryanair sells same services for cheaper price, so I thought it was overpriced."
Pro: "I asked for a cup of water for my child and they gave me a bottled water. Then they charged me 2.50 euros. Their credit card processing machine was not working properly, which was frustrating: the flight attendant got frustrated and had to come back again until she can process my payment."
Contra: "I didn't check in, in advance as when logging on to the airline I needed a code. I didn't have the code as I was searching emails for the booking agent and airline when it was (as I later discovered) sent by another name. This resulted in £30 to check in going out and 40 euros back. Desk staff were unhelpful bordering on rude (the cabin staff were fine in that respect. I wasn't the only one at least 20 people queuing on the return with the same issue. Additionally on the delay out they advised food could be brought at the rear of the plane then inflight ran out so some people ate twice while by the time I got to my hotel they had stopped serving food and I had not eaten in the airport sorting out the boarding passes."
Pro: "It flies direct to the airport that I wanted to go to."
Contra: "Little space. Legroom & hand baggage (which had to go in hold). Family of four were not seated together. Cabin pressure change made child ill (my phone has a pressure sensor and I could see the change in pressure trigger a desire to vomit). It should be transitioned more slowly."
Pro: "Purchased priority boarding for a change which was nice to be able to not have to jump in the queue quickly. Boarding was fine and the crew were very friendly and professional. The extra legroom seats over the wing provided a good extra space."
Contra: "The cleanliness of the plane was not good, the carpets were fraying and the seats were old and tired. The seats were positioned too upright and there was no option to recline the seat so it was a very straight seat for 2hrs on the flight."
Pro: "Flight left on time"
Pro: "Cabin Crew and Pilot did their best"
Contra: "Flight was delayed and landed in Birmingham instead of Luton, due to Luton being closed at midnight"
Pro: "Cooperative and kind crew. Excellent service. Pleasant flight, great landing and take off."
Pro: "NOTHING! !!! VERY POOR wizz air!!"
Contra: "Hi. I don't understand why I have to pay £31.50 for check-in???!! Why nobody send me email with this information? ?!! I fly on the regular basis, first time I have to pay with poor wizz air!! If I know that - I will use Heathrow airport and British Airways for my flight to Riga! "Cheap flights " with wizz air : ticket -£73.00 + check-in £31.50 + coach to Luton £13.00 + coach from Stansted £13.00 + VERY POOR SERVICE! !!! NEVER EVER !!! My last time! !!! I will say to ALL my friends and posted in Facebook, Twitter and Instagramm! !! It's - ROBBERY!!!!!"
Contra: "Arrived at the airport 2 hours before departure, I was not aware you can't checkin at the airport and need to pay 30 euros for it. The treatment and the attitude from the personnel at the check in counter was rude, they were short and unkind The staff member in charge of charging for checking was incredibly slow, there were 4 people in line including me and it took her 40 minutes to charge me the 30 euros This was after I already stood in line for the ticket for another 30 mins I almost missed my flight due to their poor handling"
Contra: "Extra prices. Should have took a better airline and pay more. Came out the same. Make sure you tell guest to check in online or they will. Hangs you $50 to check in at the airport"
Pro: "We arrived safely"
Contra: "Told our bag was too big even though we'd paid for a large carry on, which we already knew fit in the overhead compartment (plane was an airbus A320). We were then required to check our bags, but not until after we were told to combine our personal item with our large carry on bag & then told that it was too big. instead of crediting us the amount we'd already paid (€20), we were charged the full checked bag fee of €55. The gate agent was also very rude and not proficient at her job, causing us to delay the plane's departure. Exceptional customer service may have included refunding us the large carry on bag fee. Additionally, our 2hr flight cost us almost $200 each, not what I would call a budget airline price. We will not be flying Wizz air again & do not recommend this airline."
Contra: "It was a full plane ride but they didn't seem to be boarding on time? After checking in we scanned our passports using the machines and then we were in what I thought was the boarding area so we relaxed and waited by the screens in a coffee shop. But when our flight gate was announced there was another passport control to get into those gates with a big line which threatened to delay our boarding. There wasn't enough room for everyone to put their bags in the overhead locker which meant there were even more delays and it felt a bit rushed to get off. When we arrived I was queuing down the stairs to get to the queue for passport control which took about 45-60 minutes to get through with no toilets. I was also charged 40 euros per person for not checking in and printing the boarding pass which is my fault, but the charges do seem excessive."
Pro: "Staff aboard the aircraft were very nice and so was the passengers."
Contra: "Bought a ticket two weeks ago to travel to Romania. Didn't have internet to check in, so I went to the airport to check in. When I got there because I was within 3 hours of boarding they had given away my ticket and made me a last priority boarder. I happened to get really lucky otherwise I wouldn't have gotten to fly on a flight I had previously paid for and was on time to."
Contra: "Hidden fees"
Pro: "Flight attendance service was great and smiley"
Contra: "Nothing much"
Pro: "the flight to and from liverpool was for me flawless easy quick boarding punctual and good plane and journey ....others complain about the baggage charges but if you read the policy and take heed of the rules then you won’t go wrong"
Contra: "seats could be a bit more comfy"
Great flight. Loved being informed before take off. Very professional
Better entertainment opinions
Boarding started ahead of time. But then we were waiting on the tarmac without knowing why there was a 40min delay. Would have been nice to have a bit more information regarding duration and reason of the delay.
Contra: "Ryanair announced that we could postpone the flights without any cost due to corona virus and when I tried to reach them/to change the flight date the change tax was still there."
Contra: "Being on time + quiet fellow passengers"
Contra: "30 mintues late"
Pro: "Quick and efficient boarding."
Contra: "It was fairly full so no space for my hand luggage - had to go under seat. Not a problem but..."
Contra: "it was announce a delay of 1h which in the end it was 3hours without any further announcements... they offer vouchers for drinks and food but they did not announce accordingly, I found out only when I was boarding..."
Pro: "Airport security was efficient."
Contra: "Every group on plane seemed to have been purposely split up even though there were many empty seats. Difficult to book luggage on the website. They said there were strict size limits on cabin bags, but when we got to the gate they didn’t check any - we had to pay for an extra bag in hold when we could have just used a bigger bag for hand luggage. Everything was difficult. Bag drop didn’t work - we had to queue to to go to the desk 3 times and the lady eventually did it herself. Staff were polite and nice."
Contra: "Awful experience with Latvian staff during boarding. Luggage passed weight and size inspection from Milan to Riga. It has also passed inspection in Riga, but was checked again during boarding. Staff did not want to work with us and penalized my kid by charging him 53 Euro luggage fee. Disappointed that some staff members have suaded us to never fly Ryanair again"
Pro: "Smooth flight (thank the weather Gods)."
Contra: "Extra fee for a boarding pass, extra fee for pre-paid checked bags, total confusion @ check-in. RyanAir blows."
Contra: "Uncomfortable small airplane"
Pro: "On time."
Contra: "How negative the whole experience is. Ryanair business model is to trick people to pay more or create madeup inconveniences to encourage upsell. Random seat selection for your group is an example of pissing 1/2 customers of every time I’ve flown with them. Pay extra to stay close to friends... would avoid"
Pro: "Smooth flight"
Contra: "Couldn't adjust the seat and no backpockets."
Pro: "The price, arriving safely"
Contra: "Was told by 4 diff people to stand in 4 diff long lines which proved incorrect. Airport organization was terrible at both points. My liquids were broken and ruined (I never have issues with liquids.) whole process took 2x normal amount of time and I lost my train because of it."
Pro: "the price"
Contra: "the delay"
Pro: "It's a reliable company"
Pro: "Boarding was quick"
Contra: "Flight was late as always and not properly managed"
Pro: "The Crew was in a good mood"
Contra: "a little bit too good , because they spoke all The time with loud voice about their personal interests."
Pro: "Nothing was good about the airport. Long lines, unfriendly staff, lack of seating."
Contra: "At SXP there was no separate line for security for those who purchased priority boarding like at many other airports. I almost missed my flight because of the line. I don't honestly think there's a point in buying priority from SXP because it doesn't help here."
Contra: "Everything they simply SUCK!!!"
Contra: "Nos hicieron esperar dos horas para luego decirnos que iban a cambiar de Gate"
Pro: "Be on time Inform Offer discounts if so late"
Contra: "Very late, late + insufficient info about it, no entertainment no offer to reimburse/make good on it"
Pro: "Price. Clean planes."
Contra: "Cramped seats. No entertainment. No WiFi."
Pro: "Got extra legroom sitting in the Emergency Exit"
Contra: "Pretty much everything."
Pro: "We arrived"
Contra: "The delay of one hour The slowness of boarding and unboarding"
Contra: "Comfort in Ryanair flights are just terrible!"
Pro: "Seats were more spacious then expected."
Contra: "When checking in I noticed me and my boyfriend were "randomly allocated" seats 10 rows apart. When I called and enquiried about this I was told that I would have to pay to move the seats even though there were 4 seats available next to my boyfriends allocated seat. This is ridiculous seeing as it was not a separate booking and there were plenty of seats available! On the way back my boyfriend was charged 50 euros for a bag which the flight attendant deemed as oversized even though on the way there it was perfectly fine. Her reasoning was that it would have to be put under the plane... When walking to the plane we saw that most people were asked to leave their hand luggage on the tarmac to be put "under the plane" without being charged so essentially we were ripped off yet again!"
Pro: "Cheap and chearful"
Contra: "Flight was delayed by 30 minutes."
Pro: "Ryanair did a great job preparing guests for departure and keeping passengers updated on gate changes."
Contra: "The airplane had absolutely no temperature regulation and went from way too hot to absolutely freezing for a majority of the trip."
Contra: "Search was changed to the 14th with me noticing and I mistakenly booked it. Costumer service was unreachable."
Pro: "The flight was good and on time, friendly cabin crew"
Contra: "The boarding crew, meaning that guy at the airport, was very unfriendly"
Pro: "I liked absolutely nothing."
Contra: "I showed up to the airport (Stansted) RIGHT on time to make the flight, but ran into several issues: 1. I was flying with an american passport, and the line to have my boarding pass 'stamped' to verify the passport was insanely long. 2. Missed the flight due to long commute within the Stansted terminal 3. Made it to the flight 25 min before takeoff, but was too late, so missed the flight. Had to wait in the terminal for 20 minutes for someone to come pick us up and drive us out of the terminal. 4. Ryanair customer service simply instructed me to rebook my flight online. They were not of any help. 5. I had a tight connection in Milan to the bus that would take me to the city, which i almost missed because my carryon bag had to be checked in. 6. Boarding was absolutely hectic, I was almost put on a flight to Greece instead of Milan. Stay away from Ryanair if you can."
Pro: "although the crew had to make an unscheduled flight, they were very nice"
Contra: "the airplane had a technical issue (they told us it had a flat tire during landing) but they didn't manage to change the wheel and we had more than 4 hours delay. We had to wait for another plane to land in Timisoara (from London) and they scheduled that plane to take us to Bucharest. They should be honest from the beginning instead of telling a lot of lies - it may avoid a lot of conflicts between passengers and crew."
Pro: "Price was great, crew friendly and professional."
Contra: "Flight boarded late. Very bumpy ride."
Pro: "Crew friendly."
Contra: "The website is impossible. It appeared to process my bag payment only to find out it didn't. Address options for USA don't include my address so it won't process my credit card. Online chat "help" asked me to try several things, none of which worked. Paid for bags at airport for twice the price and told how to avoid it on the return flight by cashier. Of course that method didn't work either. Would not process the Paypal payment either. Hard to believe that all the online issues are not at least somewhat deliberate so they can bill more at the airport."
Pro: "Arrival time: we landed at 18.10 instead of 18.25"
Contra: "The seats are too small, there was too much light during the flight and no drinks are offered for free, not a single water glass."
Pro: "Flight on time"
Contra: "Checking Visa in different place then Check in counter. Queing before boardind"
Pro: "On time. New and clean Plane. nice crew"
Pro: "Ryan Air's prices cannot be beat! The low cost to fly has made it possible for me to travel around Europe the few times I have visited. I have never been stopped for my carry-on luggage *knock on wood*, which I'm sure may have been slightly over the limits, and it has been greatly appreciated. Very friendly crew, and relatively painless boarding process."
Contra: "The ability to check in online SOUNDS like it will save time, but this is my third Ryan Air flight where I have stood through the line to get my documents checked, been approved, and then gotten all the way to security where I have been told my boarding pass won't scan. If anyone is reading this, I would suggest checking in online, and then just having them print you off a boarding pass at the desk. That boarding pass will for sure scan once you get to security, and will save you the hassle of getting in line twice!"
Pro: "Flight left on time. Crew was friendly."
Contra: "Boarding was a bit not so good because we had to wait outside in the cold (and some rain). Food options were scarce (I wanted a croissant with my coffee and there were none left so in the end I ate nothing)."
Contra: "hassled us at every turn. charged us a fee of 135 pounds to board flight saying we weren't there within two hours of check in when indeed we arrived 2:30 minutes before flight and waiting for check in took over 45 minutes. on board staff were even more rude after their card machine broke during our transaction. We didnt have cash on us and simply thought the card with available funds on it would suffice during our travels. However we were held on the plane after arriving in milan and accosted by ryan air officials threatening to sue us because THEIR card machine broke and we didnt have cash. Then they had us escorted out of gate to the atm were we got them cash. the whole entire process was a night mare. NEVER AGAIN"
Pro: "You have to pay for drinks, a simple coke or glass of water should be complimentary, not 3euro for a bottle of water."
Contra: "Did not like the fact that you have to check in on your own."
Contra: "Awful checkin staff"
Contra: "I enjoy everything."
Contra: "The price is extremely misleading as they charge almost as much a ticket per luggage."