Great flight. Wonderful crew, delicious food, comfortable seats.
Pro: "The overall experience was good."
Pro: "All services are simply best."
Contra: "If you can add more Indian food, that will be better."
Pro: "Crew was kind, attentive, funny, and engaging. The best."
Contra: "A warning about landing in Dubai, and being put on a bus to the terminal"
Pro: "Seat was okay, even when multiple exit row seats were available they would not give it to passengers as they had 500 Dirhams charge on them. Qatar had no such policy when I travelled there two weeks ago they happily let us use the exit row when no one was seated there"
Contra: "Seat was okay, even when multiple exit row seats were available they would not give it to passengers as they had 500 Dirhams charge on them. Qatar had no such policy when I travelled there two weeks ago they happily let us use the exit row when no one was seated there"
Contra: "Flew airbus 380 all the way and it was super comfortable!"
Pro: "ICE program and WiFi made the trip comfortable."
Contra: "Depending on the plane, you may not get comfortable seats and have difficulty using the touchscreen. The cabin crew is a bit slow in responding to requests and show attitude."
Pro: "I’m glad the connection time was short and reached the destination in good time."
Pro: "Overall, wonderful! Appreciate that they started boarding early and that we left right on time, if not a little earlier. Was very comfortable and excellent flight. Thank you so much! Very pleasant experience."
Contra: "On each of my meals served the food was cold, and was actually ice cold in some places, some of the food served was inedible it was so bad. on a 16 hour flight the crew was mostly absent. Not once did they offer me s glass of water other than the little cups that came with the meal, nor did they come through the cabin to pick up trash. By the end of the flight the waste paper places in the bathrooms were overflowing at least in the bathroom I used."
Contra: "No choices for the quran listening."
Pro: "I like thec customer service. Very accommodating"
Contra: "Seats are uncomfortable and crew uninterested"
Pro: "Entertainment and boarding process"
Contra: "Crew could be more friendly"
Pro: "The boarding and immigration process was smooth and trouble free"
Contra: "Leg space was inadequate for an international flight."
Pro: "The crew was very accommodating , especially important because I was traveling with children"
Contra: "crew doesn’t seem to talk to each other. advised multiple times that my touch screen didn’t work and that i didn’t want the jain meal. your check-in interface does not allow changing food preferences. this should change"
Contra: "Terribly long flight. Unclean toilets."
Pro: "Everything was very good"
Pro: "The aircraft (a 777) and the on-board amenities and service."
Contra: "Too many clueless passengers. I could not wait for the flight to end. It took a full hour and a half to get my single suitcase at the Kolkata airport."
Pro: "Crew, newer aircraft, leg room, entertainment choices"
Contra: "Absolutely hate the fact that Emirates also started nickel and diming for selecting seats after charging a premium for the air ticket. Entertainment, Food, aircraft all are mediocre to slightly better than average. Sorry, lost all respect and aura for Emirates"
Pro: "I liked the entertainment and the cabin crew is very welcomjng and nice smaile on their faces."
Contra: "The leg room for tall guys isrediculous and if i had to get more leroom even in international flights they r charging. Ive not bren charged in domestic flights till now for leg room. And the food shoydl be changed and please give sime yhing more filling."
Pro: "Service was some what better than in the business class."
Contra: "I requested special meal when booked my ticket. I was told no vegetarian meal or sea food except for chicken and was given a just a roll and desert. Half an hour later after I finished what was served I was asked if I wanted left over vegitarian dish??????"
Pro: "Nothing to like"
Contra: "The Emirates and the crew they are rude not a good plane to travel with they charge me $700 more rude service I hate the service I made a big mistake taking that plane"
Pro: "I was very pleased with the service and customer care the airlines displayed."
Pro: "Flight attendant understood my need and gave me aisle seat. Was very sick"
Pro: "I liked most of the food service. Not breakfast."
Contra: "Cramped seating on 1st flight. High business class fares."
Pro: "Great service, good meal and outstanding entertainment channels"
Contra: "No critical comments to be offered"
Pro: "The Airbus was quiet and comfortable."
Contra: "Layovers in Dubai can often be pretty hefty. Why print a menu? It's a waste of money and paper."
Pro: "The crew was great and helped make it easier with young children - the entertainment for children was also very diverse -"
Contra: "The children meal was not wonderful. But as I only had one and two children - they shared an adult and child meal - which was okay."
Contra: "I didn't like my seat placement this time round. Was put in the seat infront of business class as no other option. Really uncomfortable."
Pro: "A380 is spacious"
Contra: "my seat (head) was broken"
Pro: "Friendly staff across the board."
Pro: "I'm not going to travel by Emirates again. My miles were not added though I asked multiple concerned people. Same thing happened with some of the fellow travelers."
Pro: "First flying Emirates, non stop from NY to Athens, everything was very good."
Pro: "Staff is very attentive and always around. I am not a fan of instant coffee, but I got a cup of coffee when I asked for one outside of "meal times". The leg room is good, though I could still use a little extra."
Contra: "I wish the crew asked all passengers to reset their seat upright when food is served. I am quite tall and having the person in front of me recline is uncomfortable at all times, but while eating, there just isn't very much elbow room. Also the temperature in the cabin is really too cold. The entertainment system uses a two-prong plug for the headset, which requires you to bring an adapter if you want to use your own noise-blocking headset or headphones."
Pro: "Nice service"
Pro: "Food, entertainment and the flight crew are good."
Contra: "The emirates crew at Hyderabad airport. The crew doesn't have the knowledge about their work and really got pissed by them."
Pro: "Even a coach seat on emirates seems luxurious in comparison to most airlines. Inflight entertainment works and very well setup. Universal power plug plus usa style plugs USB plug."
Contra: "Meal was good for this 40 minute flight but could be a little better. Drink service was simply coffee and water."
Pro: "Available movies are great! Food is really good, but if your seat is in the end of the plaine, your choises of food will be smaller (meat plates ends before you get the opportunity to ask for it)."
Contra: "Emirates is located in a crowded terminal in Cairo and from the airport entrance to the gate can take you more than one hour. Also, some people in this airport don't respect the queue, so you have to pay attention on your place in the line and sometimes, 'fight' for it. My flight had lots of kids, and even asking the parents to control their kids, it didn't happened. During part of my flight I had a child kicking the back of my seat!"
Contra: "Inflight Entertainment System completely dead. Was offered a piece of chocolate from biz class. Haha."
Contra: "No information re cancelled flight, board at Dubai indicated flight delayed with no time or boarding gate. Over 300 people at Emirates / Qantas customer service desk and 2 operators. Only found out that the flight may be cancelled from an email from kayak. Eventually got on a flight 6 and a half hours later. When leaving the board still said ek5101 delayed. I am sure if left up to Emirates / Qantas we would still be sitting at Dubai looking at the board."
Contra: "Boarding was 'mediocre' due to the air crash earlier in the day, led to a gate change and various chaos. Great staff through, so not really so bad and totally understandable...."
Pro: "The good was good and the staff treated us with respect."
Contra: "When I reached at Dubai l could not get a seat to come to Boston as they had overbooked. But it was a blessing for me as I was given a free round trip ticket from Boston to Kenya to use within one year and for that I thank you."
Pro: "Service was great, choices for each meal were plentiful, flight was smooth..pilot alerted you when slight turbulence would occur"
Contra: "Wish the first class pods weren't only for first class"
Contra: "Food was not provided due to shortage as per attendant."
Contra: "Had to run across Dubai airport to make my connection. Nobody at the gate to direct passengers to their short connections under 20 mins. Horrible experience. A person without the ability to run at full clip would not have made the connection. This was an international flight from Los Angeles - Bags did not make the connection either and had to wait two days for them. If you issue tickets with short connection times, it is your responsibility to make sure passengers will have adequate time to make it to their next gate. Or airline should provide some assistance to these passengers. Making them run is unacceptable."
Contra: "they are delay 2 hours"
The crew at checking give us a hard time even with two children and one Enfant for no reason just for 2 kilo overweight they make us stay there for like one hour be careful with that Not helpful at all and so weird people bad experience bad experience
We LOVE flying with Turkish airlines. So many little perks
The restaurant in the business lounge should work 24/7
I asked for a milk to my baby she told me sorry we don’t have extra for your baby. They tried people definitely i so that if you speak Turkish you get what you need. Last time travel with Turkish Airlines.
We had 1h delay. We waited in the place for the whole time.
Pro: "Both friendly and professional"
Contra: "All is perfect! They couldn’t be better"
Contra: "baby food could have been served baby bassinet installed only after asking multiple times"
Pro: "Short, sweet, and yummy! Short trip, sweet experience with their staff and boarding process, and yummy snacks."
Contra: "If they use the new business class seat."
Pro: "The flight was good as well as the service"
Contra: "No complaints"
Pro: "Everything went well"
Pro: "The crew was great and the flight was smooth. The food was also good."
Contra: "The passenger next to me in the middle was hitting his arm rest on my leg and made my flight uncomfortable because he would not sit still. I think crew needs to do a better job of making sure everyone stays seated when the plane is still moving before jumping out of their seats and grabbing their luggage. Passengers should be able to exit out of more than one door same as entering."
Pro: "The Airbus is such an extremely "customer oriented' airplane."
Pro: "Got ticket for a good price."
Contra: "I missed my connection. Which caused me to lose a critical day of work."
Pro: "i like because can interline from qatar airways and baggage through as well. so i do not need to check in again."
Pro: "I did like the food, very nice stuff."
Contra: "I order some to help to find my gate for a another international flight,but no one came. For such long flight, definitely need to have sits with more space. Very hard to flight in such tight space"
Pro: "The food, seevice, amenities and cleanliness were the best I have seen in economy class."
Pro: "Boarding process started early and was efficient. Short flight so not much to say."
Contra: "We seemed to arrive late even though the boarding started early. Last call was displayed on the monitors 40 min before the flight took off which seemed excessive to me. And in spite of this we still didn’t arrive on time."
Pro: "Overall the plane was very comfortable."
Contra: "Waited on the plane to takeoff for an extra hour without explanation."
Pro: "Ataturk airport, meals"
Contra: "Turkish airlines staff are rude"
Contra: "Line for Lugage Check'in was the same regardless of online checking, which make me to think why bother to check online."
Pro: "Excellent customer service"
Contra: "Excellent flight"
Pro: "Again, the crew was very young and greeting everyone with a smile, very accomodating. Loved the snack (Delta take notes). Time passed fast."
Pro: "Great entertainment system and tasty food!"
Pro: "i like the reception"
Contra: "i like how the crew welcome me.i all so like the food"
Pro: "good entertainment system good legroom new airplane"
Contra: "lowered the food standards compared to previous flights flight was late"
Contra: "The layover was too long."
Pro: "Short but comfortable and pleasant flight."
Pro: "Nice little commuter plane from one destination to another. Nothing particular fancy or negative to say other than a good charter plane to get to your layover for the final flight back home."
Pro: "The best flight ever!"
Contra: "Terms and conditions of trkish air line of changing date of booking is essentially high and doubled if you are forced to do it twice...the trip cost me more than first class"
Pro: "Love this airline!!"
Pro: "Everything from above and the fact that my bags got home untouched and on time. It would have been a disaster to have to drive back to Bucharest to pick them up at the later time like it happened with other airlines."
Contra: "Nothing at all"
Pro: "Good food. Flight was on time."
Contra: "Seat in front on me was broken. Reclined further than the rest on the seats, which limited the room I had."
Pro: "Food was much better than a number of airlines."
Contra: "bathrooms got messy."
Pro: "Food was very good. Was surprised we got a meal for a short flight"
Pro: "Low prices & generally good service and entertainment"
Contra: "This airline used to be excellent. Now, the prices have been going up and the standards down. Service not as good, food not as tasty, plentiful and varied, crew not as warm and attentive. Instabul airport was the usual chaos, which does not add to the experience for transfers. Also: boarding started late and of course was not done and time and since we lost our slot we were further delayed taking off. That made the transfer time even less and the situation more stressful."
Pro: "Prompt service throughout."
Contra: "Would have preferred gate departure and arrival."
Pro: "Great food."
Contra: "Nothing. It was very pleasant."
Pro: "Ecellent food, service on board, on time departures,"
Contra: "Huge Plane and only 3 WC"
Pro: "It got me from point A to point B safely; it was a short flight. The overall price of my flights couldn't be beat."
Contra: "This flight was delayed 45 minutes or so and there were some boarding issues. Honestly, I could care less given the really low ticket price and the fact that the delay worked to my advantage but a lot of passengers were upset."
Pro: "Service and food"
Contra: "Wrong passangers were in the plane and we had to take down out baggages and we had a big delay"
Pro: "Contrary to many mainstream airlines which try to cut costs everwhere to the detriment of economy class passengers, Turkish airlines provides excellent service in economy, and I could get a super cheap fare for my whole family."
Pro: "see above"
Contra: "See above"
Pro: "Good choice on the cabin crew. Reminds me of Vijay MALYA's Kingfisher calendar girls at their startup. Being naughty. Overall crew very courteous and importantly bilingual."
Contra: "Food option for Economy was a pleasant surprise, perhaps could be switched for just hot and cold beverages with a snack... a big grandma cookie... choices of indulging/ healthy/ neutral."
Contra: "When in transit in Athens to a domestic flight they now require you to go through security again...bad news if you bought a bottle if something in your departure airport"
Pro: "Food and drinks!"
Contra: "Nothing, it was great"
Contra: "Bottleneck at gate"
Contra: "Aegean is an excellent airline one of the best"
Contra: "We missed our connection because our first flight was late they wouldn’t do anything for us"
Pro: "All was good- crew, logistics, food."
Contra: "Some champagne."
Pro: "Aegean Airlines improved a lot for the past six months. Food is much better and so is the attitude of certain number of crew."
Contra: "Boarding to international destinations still done with remote stands even under torrential rain."
Contra: "I wasnt accomodated for my meal preference. The cabin was old and creaked alot. I was not informed by kayak of absence of luggage allowance"
Pro: "Boarding was quick, the food was nice, all the attendants hadn’t big smiles on their faces, the pilot was experienced."
Contra: "40 mins inside the plane before departing with temperature 30 Celsius when aircondition not functional"
Pro: "The upgrade to business class was cheap. The air crew was friendly. I enjoyed the experience with the exception of my suitcase getting broken."
Contra: "The airline broke my suitcase and when I landed there was no one to talk to as the desk was closed since it was 230AM"
Contra: "Luggage was not included in the ticket price and it was never specified when we purchased the tickets"
Pro: "Cheerful crew, nice snack with beer or wine, clean bathroom"
Contra: "No inflight entertainment, but for 90 minute flight, I didn’t need it."
Pro: "Service was excellent, planes left on time and arrived on time or early."
Contra: "Absolutely worst leg room of any airlines I have ever been on. My knees were jammed against the seat in front of me. It was the most uncomfortable I have ever been on a commercial airplane. Had it not been for this I would have given the airline an excellent review."
Pro: "Although they were at the right size snd weight. I was skipped dinner."
Pro: "Very nice crew, had trouble with boarding"
Contra: "Boarding. They couldn't figure out to make people queue up. It's not a hard job, but they looked like they were struggling. It made me feel like I should step on and help"
Contra: "The food was all meat and I am a vegetarian"
Pro: "Clean plane, good snacks and coffee, etc., smooth flight."
Contra: "Check in at Budapest was chaotic and disorganized; when we arrived at the check in desk after waiting twenty minutes we were told we couldn't check in there, but had to check in at a kiosk and return."
Contra: "We paid 70 Euro in the airport for a small suitcase. we felt robbed because we had no informations about charges of suitcases. If we knew about this we would not carry with us any suitcase. The seats were very tight and no comfortable. No entertainment at all."
Pro: "Friendly staff Delicious food Comfy seat Timely breakfast served quickly"
Contra: "Had to put my carry on luggage far from my seat since there were too many people with carry on"
Contra: "The fact that my flight was cancelled minutes before boarding and we had to find another flight which makes us 6 hours late at our final destination and we had to forfeit our plans for the afternoon."
Pro: "Great flight great price"
Pro: "Everything was fine, even above expected for low cost airline. Nice crew, free drinks."
Contra: "Food could be a bit better."
Contra: "I wasn't aware I was supposed to pay for my luggage"
Pro: "Once we landed in Athens, knowing that our next flight would be taking off in 5 minutes, we thought ther was no way that we'd make it. Instead, they had someone waiting for us when we got off of the flight and someone to run all 11 of us through the airport to the plane. Aegean held the flight because they knew 11 people from the Santorini flight were coming."
Contra: "Once on the plane, we ended up sitting there for another 30 minutes, even though it was already 20 minutes late waiting for us. When I asked the stewardess whether that meant that our bags were going to make the flight she said she'd have to check. She never came back. I then asked a second girl and she said that she'd have to check and she never came back. I finally asked again before landing and she supposedly went and asked someone and came back and said yes they made it. Got to baggage claim - no bags. We had another flight to catch back to the states, so we didn't have time to figure out the situation. We spent the next three days frantically calling Aegean, to no avail. Their customer service either wouldn't answer or would tell us to call London Heathrow lost and found, who wouldn't answer. Eventually, Delta found our bags and had to work with Lufthansa and their own boots on the ground at LHR to find the bags and get them back to us."
Contra: "As something that seems to happen pretty much constantly with Aegean... the plane arrived late and was delayed... which also in turn caused me to miss my scheduled bus to Jerusalem... but... what can you do... not everything is in our control unfortunately... I hope one day that the airline will organise itself and get things running a bit more smoothly.... Also... there was a meal on the flight but not option was given to those who are vegetarians to request a special meal at time of booking or later on while managing the booking... this was a bit unfair in my mind that my only option was a pasta and meat sauce meal so I did not get to eat... also... within my Star Alliance menber account I am listed as a vegetarian meal... so it should have been automatic just as it is on Swiss, Lufthansa, Etc... when I fly with them."
Contra: "Delay 1 hour and 20 minutes at departure"
Contra: "parked nesr chute but used buses to take us to the terminal"
Pro: "Crew was friendly."
Contra: "I only had a 45 minute flight so it's hard to really judge anything but it wasn't a bad experience. Overall Neutral feeling."
Pro: "I love airlines where you can drink wine with your food."
Contra: "Everything was good."
Pro: "Personnel were great"
Pro: "Amazing service from check in to onboard. Would definitely fly again."
Pro: "Checkin and boarding was fast. Short flight; only one and a half hours."
Contra: "Food was minimal."
Contra: "My flight was cancelled and I wasn't notified. I found out when I tried to check in on line. I could not check in and could not buy an extra piece of luggage. I had to pay extra at the airport. Also at check in the employee made a mistake and charged me twice. Then told me I will get a refound."
Contra: "They charge me on my two flight about 100 euros for my bags that's the worst , never had that and this is my first and last time I used them"
Contra: "Overall very disorganized."
Pro: "LHR-ATH was all excellent. Good boarding, seats and service."
Contra: "I was not able to use this reservation and when I contacted Aegean, they would not refund any portion of the ticket nor give me credit. Therefore, I cannot recommend the airline nor will I ever fly them."
Pro: "Everything about our experience was as good as could be expected. Or better actually. Immediately felt we were in good hands from the time we got in the check in line. Highly competent people with a great, affable attitude."
Pro: "Great service ,very fast"
Contra: "at the return ther was a missunderatandig regarding the availibility at the flight"
Pro: "Aegean is an amazing airline that takes you back To flying in the 90's the right way. It hold their staff to be poised and very elegant. The crew staff is friendly and welcoming. From great dinners to delicious snacks its the little details that captivated me and really took me back when flying was luxurious! I would recommend Aegean as a first choice for flying."
Contra: "Had to pay for checking one bag, seats were a little unconfortable"
Pro: "comfortable flight"
Pro: "Flight was great! I was very glad to receive emails about slight time changes. Very good!"
Contra: "It was full, Ben if Lufthansa said on their website that they keep physical distance for passangers! Liars!"
Pro: "It was fairly comfortable & the staff was pleasant. The initial leg from BCN to Frankfurt went very smoothly."
Contra: "The flight 2nd flight from Frankfurt to Boston was significantly delayed for a variety of issues, and ( though not really within Lufthansa’s control) the security at Frankfurt was easily the most disorganized & poorly run situation I’ve ever encountered. There was almost constant interruption for announcements at the outset, with information that wasn’t necessary & actually made waiting for an extra hr + more frustrating. I give the crew/staff credit for doing their jobs well enough that it still managed to be a decent flight in the end."
Pro: "Big aircraft made it a smooth flight"
Pro: "Everything was great thanks"
Contra: "Perfect trip"
Pro: "Amazing crew and service."
Contra: "Seat space extremely low for tall person."
Pro: "The time between flights was good and the trip was very nice."
Contra: "Both trips were nice"
Contra: "Flight was delayed"
Pro: "Fly is Ok"
Contra: "Fly is Ok"
Pro: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Contra: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."
Contra: "I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers."
Contra: "getting fine from DC to Munchen and Munchen to Bucharest, 7 h delayed but we get to Romania. - when waiting for the luggages, guess what? Both luggages are missing. -made the complainment, now we are waiting to show up in Romania and to be delivered at home. -went to pick up the rental car, because of the plane delay, they gave our car away. -after trying several companies, we found a car, 3 times more expensive, but we have a car....yeeyy"
Pro: "The flight crew was amazing and the overall experience was great."
Pro: "The food was pretty decent."
Contra: "The seats are uncomfortable and do not recline. The plane was old. No entertainment. For the money look elsewhere."
Pro: "Flight was on time, did not have anyone next to me"
Contra: "Items were taken from my suitcase, did not get a meal of my choice"
Pro: "Cabin was clean"
Contra: "Boarding and airpot staff were horrible: rude, chaotic experience especially in Munich and Frankfurt. Main issue was rude staff... No concept of customer service ."
Contra: "See previous comment. Airline service needs to be vastly improved."
Pro: "The gluten free special meal was more imaginative than others I’ve had. No rice crackers wrapped in saran. Flight attendants very professional."
Contra: "Flight seemed to drag on forever, but there’s not much the airline can do about that. Seats in economy were cramped."
Contra: "First time took Lufthansa airlines and it was my one of the worst experience. Hospitality is respected when customer is helped when they are in trouble not when they is happily boarded. I have to travel from Milan to San Francisco and I missed flight of my one leg ( milan to frankfurt) of journeyand I went for help and non of the Lufthansa staff at Milan airport helped me. Although my connecting flight was after 12hr they just gave me some random number which to call. I have never experience this in my 8yr of international travel."
Pro: "Excellent service during the two hour trip. No complaints whatsoever!"
Contra: "No headrest screens for entertainment but I had my phone and downloaded movies and shoes prior to leaving the US."
Contra: "Boarding needs to be more organized"
Contra: "The waiting time"
Pro: "Everything is good"
Contra: "Food use to be better"
Pro: "W we’re a few minutes late and they waited for us. We truly appreciate their cooperation. 5 strat services."
Pro: "Efficient boarding, friendly crew."
Pro: "Very nice personals, I'm so happy."
Contra: "It seemed llike the boarding was rushed and a bit hectic."
Pro: "great flight attendants - very friendly and attentive"
Contra: "The landing was extremely turbulent - an announcement from the pilot would have been nice."
Contra: "I made seat reservation in the internet and the LH agent change it"
Contra: "Didn't happen yet."
Pro: "The captain and his crew were excellent on this flight as well, and stayed friendly and attentive to passengers throughout the flight."
Contra: "There was some issue with the entertainment device which stopped working towards the last 3rd of the trip. I could live with this problem and hope will never have any bigger issues going on during flights, it was just a little bit annoying, especially for the kids, but not such a big deal :)"
Pro: "clean plane almost on time departure"
Contra: "landing near a jet bridge in Frankfurt but still taking a bus to the terminal for connections deplaning through the backdoor of the plane lack of care by the staff...poor service connections are too long in Frankfurt"
Pro: "The sandwich was ok. Flight attendant was just fine as well."
Contra: "The plane was delayed for no apparent or known reason. Took forever to board and then we missed our connecting flight. I have no need to fly Luthansa again. Get what you pay for with bottom of the barrel airlines I guess."
Pro: "N-o entertainment"
Contra: "There is no entertainment so I do not know it should be rates."
Pro: "They putet my mom and niece at the last seats of the air plan and that wasn't comfortable at all and a lots of noise thy had a huge headache"
Contra: "Give them seat in the middle of the airplane at least"
Pro: "I like the friendliness of Lufthansa staff - on the plane and off the plane. This is definitely one of your strongest points Lufthansa!"
Pro: "Very friendly crew, smooth flight ( great pilots)"
Contra: "Food was carb heavy. I wish you would offer more protein and vegetable choices."
Pro: "I found the seats roomy - plenty of leg room. They were very comfortable in the way they leaned back. The food was very good, even though the meal was a simple lunch. The plane was very clean and bright."
Contra: "There was nothing I did not like. In fact, I felt: "This is the way flying aught to be.""
Pro: "United airlines a319 was quite shakey felt uncomfortable whereas the Lufthansa connection with the a320 was way better only a bit shakey but felt comfortable and enjoyed the flight."
Contra: "United airlines connection was quite bad. Was 15 min late but didn't really mind it"
Pro: "Everything was good."
Pro: "I fleweconomy. Flight on time. Boarding was quick. Food is so so bordering to poor. On the plus side the portion was small and is good when want to go on diet."
Pro: "The plane was parked away from the gate. We boarded the service bus to get there 20 minutes before departure time. But it took more than 20 minutes while mid way waiting for clearance to leave for the plane. The service bus did not turn on the AC while we waited even though we complained. We were suffocating. There was no entertainment on the plane."
Pro: "flight was on time and the crew was wonderful"
Contra: "Plane was"
Pro: "Meals and service"
Contra: "Cramped seats"
A l'enregistrement à punta cana il a fallut négocier pendant une heure et demander à parler à un responsable car la personne voulait nous faire payer nos deux bagages en soute 200 dollars alors qu'ils étaient compris dans notre réservation. Cela nous a fait perdre du temps avec notre petite fille de 3 ans. L'escale de 2h à New York est trop courte, les files d'attente sont très très longues pour le contrôle des passeports et aussi pour la douane. Il a fallut négocier avec beaucoup de personnes pour demander à passer devant, et aux États-Unis cette pratique n'est pas du tout appréciée, et tout ca avec ma fille dans les bras. Nous sommes arrivés 30 min avant le décollage àla porte d'embarquement, juste au moment de d'embarquer, mais le vol a finalement été retardé d'une heure. Et enfin nous avions demandé à été placés ensemble côté hublot, à l'enregistrement on nous a dit oui évidemment mais au premier vol on était même pas à côté ( il a fallut négocier encore une fois) et au deuxième nous étions dans la rangée du milieu. Bref ce voyage retour à été très stressant et épuisant !
Thumbs up for KLM crew, planes and Schiphol Airport, though short on staff and a little late everything went smooth, including the flight.
Overall a pleasant flight.
Very cramped flight, overhead bins were all completely filled, and passengers had to fly with bags by their feet which was not very comfortable for me personally.
Travelling from Nigeria was a nightmare. Those thugs at the airport gave my husband and i hell because we had our boarding passes on our phone. We had to keep bribing and begging them to let us through. It is the worse travel experience I’ve ever ever had in my entire life. And I travel a lot
Pro: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Pro: "Very nice airplane and pleasant crew"
Pro: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Contra: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Pro: "Terrific hot breakfast in bus. class"
Contra: "Window did not darken like the others."
Pro: "Decent price for economy comfort seat, 4A."
Contra: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Pro: "The crew."
Contra: "The time between flights."
Pro: "Flight arrived on time"
Contra: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
Pro: "Crew was great, very responsive and hospitable!"
Contra: "more lunch choices, especially choices without dairy products."
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Contra: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Contra: "Delays, took my hand luggage into the hold,"
Contra: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Pro: "Crew was fantastic."
Contra: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
Pro: "It was all fine"
Contra: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Pro: "quick/efficient boarding - good staff - good food - easy flight !"
Contra: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Contra: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Pro: "Crew were great, food, entertainment, seat and everything else was great as well."
Contra: "Need more leg room!!! Larger meals needed."
Pro: "great crew and comfortable flight."
Contra: "sceens in the plane to show map and direction of travel"
Pro: "The crew was very nice"
Contra: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Contra: "No reading light in my seat..."
Contra: "My suitcase didn't come with the airline."
Pro: "Employees were very friendly"
Contra: "The seats were very small"
Pro: "The staff tried to help me when it was evident we would not arrive on time"
Contra: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
Pro: "Snooth and efficiënt with a KLM service"
Contra: "No entertainment"
Pro: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Contra: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
Contra: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Pro: "I slept pretty much the whole time"
Pro: "Sound was broken on my TV set!"
Contra: "Called stewardess twice to assist. No response!"
Pro: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Contra: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Pro: "Boarding was quick, Flight on time....just a regular service and plane"
Contra: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"
Pro: "The aircraft was clean"
Contra: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Pro: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
Pro: "The food and the punctuality"
Contra: "The technology in interteiment is not touch screen"
Contra: "Two hours delay in the start."
Pro: "Loved the service...everything was excellent"
Contra: "The bus class seat was a bit narrow at the feet"
Pro: "Everything. Staff incredible."
Pro: "Jet airways flight till mumbai"
Contra: "Poor legspace in Klm flight till Amsterdam"
Contra: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
Pro: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Contra: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
Pro: "Free wee cake."
Contra: "Nothing in particular."