The bathroom wasn’t super clean
beware of tight connections at CDG... big airport , bussing from the plane is time consuming...
Check-in was TERRIBLE !!! The AF staff was mostly clueless and not helpful, and the procedures in place were outdated.
Contra: "There was no amenities pack given in Premium economy. The food was ok. It would have been nice to have been offered another bread roll. Seat comfort was fine, but I kept getting hit by the separating curtain as the flight attendants went back and forth from economy."
Pro: "It was a decent train ride."
Contra: "Stating it’s a train from the beginning and not having to go from one train station to another."
Pro: "Nothing, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Contra: "Everything, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Contra: "Flight was delayed for 4+ hours"
Contra: "Only a steward that did not help us with luggage when neede..."
Contra: "The food is usually very good, this time it was poor to disappointing- dark meat chicken.., tasteless & unhealthy....mushy fruit dessert choices"
Pro: "Great crew and entertainment. Terrible experience at CDG airport but that’s the airports fault."
Pro: "Everything! The service was exceptional!"
Pro: "Great crews, excellent customer service"
Pro: "The entertainment options were great."
Contra: "Seats are so cramped. I'm 5'3" and could use either arm rest because both people on either side spilled into my seat."
Contra: "boarding groups were not adhered to and those in a lower boarding group often boarded well after those in later boarding groups."
Pro: "Bag was sent straight to NY although Norwegian screwed it up. Am yet to receive my luggage."
Pro: "In flight entertainment was great"
Contra: "seats very uncomfortable, boarding was a mess in Paris, priority luggage was annoying and made us miss our connection flight (as well as numerous delays)"
Contra: "Placed in last row w/ non-reclining seats, even though bought tix 7 months early. We travel w/ only carry-on bags. AF allows 35 kg each but only 12 kg in cabin. I asked, online, twice, if we could have a couple of extra kg for hand pieces. Rec’d only auto. luggage policy. Forced to check both bags."
Contra: "Baggage check in was stressful"
Pro: "Fantastic Crew!"
Contra: "Seats are comfortable but tight."
Contra: "They lost my luggage :("
Contra: "Flight was delayed by at least an hour leaving Paris - a regular situation I experienced with AF."
Pro: "Quick and efficient not lying more to say or critique."
Contra: "Coffee and a bread roll as a snack??"
Pro: "Flight crew, pilot,food and entertainment options were great"
Contra: "Baggage took a while to reach baggage claim but maybe a bit impatient after a long day"
Contra: "The food was cold. We were served about 40 minutes after most of the plane got their food. The overhead compartments kept opening by themselves through out the flight. Food was horrible."
Pro: "More experienced, professional crew, better food and service."
Contra: "A screaming child for 8 hours (understood this is not their fault, but it did make the journey unpleasant). Old aircraft with small screens, no power etc."
Pro: "The food was okay and the staff were friendly."
Contra: "My seat and several others around me were broken so that they would fall all the way back if we leaned back at all. The entertainment system kept crashing and forgetting what shows everyone on board we’re watching. There were no air vents to control. The games crashed constantly. The usb hubs didn’t work."
Pro: "Ground crew at CDG was helpful to file a claim for the lost luggage."
Contra: "Ground crew at MXP Was inexperienced. She called every one in my flight to form a new line and it was immediately total chaos. And then they lost one of our luggages!"
Pro: "I like fly attendant who served us meal"
Contra: "I didn’t like that space between each seat is small"
Contra: "Booked assistance and got dumped at the gate 3hrs before departure, no English spoken and didn't even ask if my mum needed the bathroom or if we wanted to do some shopping. Just in a rush to get rid of us. Flying only KLM from now."
Pro: "Staff pleasant and courteous fine meal and beverages! Arrived ahead of schedule in Bucharest!! Overall a very pleasant experience!"
Contra: "People may think,that the delay of the flight has set my mood for this review but I can ensure it has most definitely not. With all the bad weather, I was already very happy to connect right on time in Paris. However, a long haul A380 flight with such a tight seat configurstion is almost embarrassing for an airline. The in flight entertainment is at a very poor level, not only with the screen being very small and outdated, many of the movies are only available in French and the international selection very limited. The food was not much of a delight, whereas the presentation was nice. However, in all the 7 h between the services, nobody came around with refreshments in a completely booked flight, neither was announced that a trolly would be set for self service in the galley. Lucky the ones who got up and found out about. In terms of amenities, again, the airline is lacking of originality and saves cost. Bottom line: you get from A to B, but there are so many better competitors in the market, which I shall definitely consider on my next travel."
Pro: "I would like to come on time each trip because I got two late time before with airfrance"
Pro: "The food was pretty good and the staff were friendly. During our transfer in Paris, my mum had a medical emergency and had to go to the medical centre. As such wr couldnt go to our final destination in Morocco and had to get our luggage off the plane. The staff at the AF counter were very helpful in that aspect. And when one of the luggages was completely damaged, it was replaced it with a brand new one which was fantastic. On the way back, we had some issues with the ticket because we didnt go to Morocco as planned which resulted in some trouble checking in. But the staff at the counter were quite helpful."
Pro: "Crew was nice and responsive"
Contra: "The overall experience is regular at best"
Pro: "The crew was good and very good pilot's"
Contra: "No leg room between seats"
Pro: "Absolutely nice friendly and professional crew. Congrats! Nice food, rich and healthy Right in time despite few delay at departure"
Contra: "Just a need to improve entertainment facilities (digital screen, Wi-Fi. ..)"
Pro: "Crew was welcoming"
Contra: "Space between the seats was too small."
Pro: "The crew was very nice and helpful."
Contra: "We ordered a vegetarian meal. However, the vegetarian option offered to those who did not order a special meal looked better than the vegetarian option that we received."
Contra: "My baggage was broken"
Pro: "Crew was friendly and polite, both beverages and an excellent lunch was offered."
Contra: "A delay was not ideal but nothing to worry about since the flight arrived on time."
Contra: "The food is awful The entertainment, i.e. movie selection, is not very good and doesn't change very much. The seats are not comfortable and my chair did not recline."
Pro: "Wheel chair service at LAX is run by the airport. Their priority is to get you to your flight, not to a VIP room regardless of how early you check in."
Pro: "The crew was very comfortable speaking two languages and friendly. They also had air conditioning! This was great because it was strangely hot in Paris and we were sweating profusely. And our last air france experience we were so hot and it was aweful. Even though it was like an hour and a half flight they still served us sandwiches ,really good."
Contra: "Airport handling is catastrophic. A lost bagage created the twins to be locked. Half an hour and we could not enter. Delays and huge mess in front of police checkpoint. No announcement and no care for passengers approaching departure time. And to top it all no announcement of any delays. Had to cheat my way through the priority line and run a sprint through security and beyond. Reached the gate to note that there was a delay of 5 minutes.... Grrrr"
No gate to deplane upon arrival. We waited over 30 minutes AFTER landing to get to a gate. This was after the flight was already delayed by an hour. Terrible airport ops!
Flight delayed 4 hrs. Entertainment system didn’t work.
Extraordinary service in difficult times.
seat 3F broken in terms of recline, embarrassing for first class
The first-class flight attendant from LIT to Mia was very professional and a nice older experience attedent .
It was comfortable and organized.
Contra: "The staff at the airport in seattle were condescending an embarassing, talked among themselves about me where I could hear them, when I had trouble with reservation"
Pro: "Crew was. Great"
Contra: "Some thing better to chew on"
Pro: "Great cre"
Pro: "The crew was very polite and helpful as the flight attendant was still new."
Contra: "It was FREEZING on the plane."
Pro: "This was the best plane I’ve ever been on. 737-800"
Pro: "The flight attendant was awesome. She was extremely friendly and very welcoming."
Contra: "Because if the delay from LAX, I missed my connecting flight to Okinawa. The ladies were able to help me get on a flight that left a 3 hours later. It would’ve been nice if AA had let the connecting flight people know this could happen."
Contra: "1 hour 30 min late taking off."
Contra: "The seating was not good middle seat I like windows"
Contra: "My luggage was delayed. I received it the day after"
Contra: "you didn't respond and we were unable to take the flight."
Pro: "The plane was very comfortable and clean. The seats were larger than those on other economy flights. In flight wi fi entertainment was great, as long as you have a device."
Contra: "The flight was delayed from 9:35 PM to 10:15. No announcements were made at the gate. We were all standing around (no seats left) and only had text or email notifications informing us. I overheard crew say it was entirely avoidable, and the fault of some crew that weren't at the right place on time"
Contra: "there was a delay and no one was saying why? the flight was over an hour late"
Pro: "the plane looked new and clean"
Contra: "the leg space"
Pro: "Boarded well but held for late connecting passengers, which is fine with me."
Contra: "Crew less than pleasant it seemed."
Pro: "The leg room were very comfortable compare to other carriers.."
Contra: "Nothing i can think of.."
Pro: "Free in-flight entertainment. Like that in-flight entertainment is available on users device, rather than screens in headrests. Staff were courteous and friendly."
Contra: "Flight delayed d/t computer glitches and problems in NC. Once we eventually boarded, we were forced to check our carryon luggage d/t lack of space."
Contra: "Flight was an hour late because of "missing crew member". Throughout that hour they insisted they were on time."
Pro: "This leg of our trip was much better than our flight out to Venice on British airways. Comfy seats, good entertainment and clean plane."
Pro: "The sight that you can see when you fly over Cordillera de los Andes."
Contra: "No food, no entertainment. We had to board by bus, not by the bridge. Old plane."
Pro: "High end entertainment system."
Contra: "Didn’t like the food. Could be better comparing to other airlines. There was no film that I wanted to see..."
Contra: "The cabin crew on the flight to Barcelona acted like they really didn't want to be there. From telling me that they'd serve everyone when they had the chance when I asked for water to shouting down the aisles to each other while passengers tried to sleep and having an overall feeling of being incredibly stressed out by basic requests (a bottle of water, help operating the entertainment screen, etc), they made the flight decidedly less enjoyable than an intercontinental flight in economy class already is. They were not rude to me personally, more just disinterested and apathetic, but I did witness one of the flight attendants being downright rude to another passenger. This was not a British Airways crew, but an American Airlines crew, and they treated us like they were doing us a favor by paying us any attention rather than treating us like it is their job to serve passengers courteously."
Pro: "The empty sit next to me"
Contra: "The very basic food. Having to argue to get extra water to drink when I got seriously dehidrated The limited choice in movies"
Pro: "The professionalism from the entire crew. Very smooth flight. The in-flight meal was very good ."
Contra: "Even dow we were late departing Santiago Chile, we made it to Dallas in good time."
Contra: "How much tighter can they cram us? I'm 5'11" and 185 pounds and was too wide for the seats!"
Pro: "Very hard landing."
Contra: "Your pretzels are terrible"
Pro: "All service once on board was lovely"
Contra: "Surprised by a snarky employee at gate check for my connecting flight home today. I fly with AA nearly every week for work. They grabbed my bag from me and insisted it be checked. I said I didn’t want to pay for checking and that it contained fragile items. It was a little over-stuffed for the scale. When I went to open it and remove some bulky items to put in my purse, they snatched my suitcase away and refused to let me touch my bag. I find this to be completely unacceptable. They had the gall to suggest I go to an airport store, buy a “suitable suitcase,” and take a later flight home. They made a scene and called a supervisor who kindly and promptly let me in my suitcase. The employee then spoke negatively about me loudly to nearby colleagues and refused to make eye contact. After the supervisor let me in my bag, I got on the plane with my suitcase. At one point, this employee made me feel like I was going to be kicked off of my flight; this was so unnecessary and extremely unprofessional. AA - your employees are better than this."
Pro: "Boarding and flight were on time."
Pro: "Flight crew was courteous Seat was as comfortable as an airline seat can be"
Contra: "BULKHEAD seat did not have entertainment. Had to go in search of water"
Pro: "I usually don't like or at the meal in coach, but I had a ravioli pasta dish that was great. Also the wine was a much better quality then what I have been getting on the other airlines."
Contra: "On my particular row of seats the power outlets were dead. The flight attendant tried to reset, which reset the entertainment but the outlet remained dead. Used the USB port to charge."
Pro: "The plain looked brand new. The in-flight selection of movies and games was excellent."
Pro: "The crew was nice."
Contra: "We had to walk outside to board the plane. My husband has two bad hips and we had to walk up a flight of stairs to board the plane. The plane was extremely small and our sits were located in the rear of the plane. The bathroom had an unpleasant odor."
Contra: "Prices are high and changes are frequent on rates"
Contra: "Seat would not recline. Normally wouldn't be an issue, but it would have been nice to be more comfortable on a 9 hour flight."
Pro: "Super service from a great crew!"
Pro: "It was a very short flight so not too much to go wrong."
Contra: "I had a carry on and a laptop case that fit under the seat. The laptop case has wheels and a handle. The gate agent said I need to check one bag, even though I could show that the laptop case was within the specs for fitting under the seat. When I tried to argue with her, she said, "One of your bags is going to be checked--which one is it going to be?" Bad attitude."
Pro: "Seats, food was okay, personal tv was very nice and complementary wine was a plus!"
Contra: "Food could be improved. Sleep masks would be awesome as well."
Pro: "No individual screens to watch. Get with the times for long flights !"
Contra: "Self check-in staff at Seattle was not that helpful."
Pro: "This airline is evil."