KLM is never consistent with services. Sometimes you get lucky with great comfort and other times you are forced to squeeze in a box for a seat. The food is always subpar and they have become so unfriendly when you need help. But hey, they are always on time and they have good connections.
Delta operated. Missed connecting flight due to single late crew member in dfw. 1.5 h late. Missed work and incurred costs of over $800. Delta failed to hold connecting flight(s) at gate and it actually left EARLY. Fail. Never again.
Thumbs up for KLM crew, planes and Schiphol Airport, though short on staff and a little late everything went smooth, including the flight.
Pro: "Salimos a tiempo . El business es muy confortable"
Contra: "La comida horrible . No se limpian los baños"
Pro: "Decent price for economy comfort seat, 4A."
Contra: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Pro: "Crew good and seat OK but not exceptional for business class"
Contra: "Food was average - main course could have been better. Range of movies ok but not great"
Contra: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
Contra: "Flight got cancelled"
Pro: "The crew was pleasant"
Contra: "Baggage checkin & flight boarding was slow & disorganized."
Pro: "Friendly crew"
Contra: "Can’t think of anything"
Pro: "Very friendly crew and on time with no problems."
Pro: "Great crew, comfortable seating with enough leg room."
Contra: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Contra: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
Pro: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Contra: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Contra: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Contra: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Contra: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Pro: "quick/efficient boarding - good staff - good food - easy flight !"
Contra: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Pro: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Contra: "No reading light in my seat..."
Pro: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Pro: "Nothing to mention"
Contra: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Contra: "Very slow service at checkin, was not even available when I arrived at the airport"
Pro: "Flying with KLM is a pleasure"
Pro: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Contra: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Pro: "I slept pretty much the whole time"
Pro: "Everything is top notch for an airline company."
Contra: "Nothing.... I enjoyed every moment of the flight."
Contra: "infotainment was down. Lost my luggage the flight was delayed"
Pro: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Contra: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Pro: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Contra: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
Contra: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Pro: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Contra: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
Contra: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
Pro: "Friendly attendants. Decent food, and frequent snacks and beverages."
Contra: "No charging ports for electronic devices."
Pro: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Contra: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
Pro: "Very friendly service!"
Pro: "The cabin crew were pretty good. That's about all that was good."
Contra: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Pro: "Excellent experience with the cabin crew."
Contra: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Contra: "suitcase didn't turn up, although connection was quite tight"
Pro: "Timing & efficiency. Good food though only a sandwich."
Contra: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
Pro: "That we didn't crash"
Contra: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
Pro: "Good and plenty of food available."
Contra: "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."
Pro: "Very good flight, excellent service and good food."
Pro: "The service, entertainment, food, the crew, the aircraft were excellent."
Contra: "They put us in a Transavia plane."
Pro: "Good flight, we got a nice snack despite it being a short flight, the staff was great."
Pro: "Crew was excellent"
Contra: "Economy was very tight! Seats were uncomfortable"
seat in front of me was angled back more then other seats.. was very uncomfortable, tight fit .
International flight with no entertainment screens?! You have to use your own and wifi was terrible. Doesn’t like chrome browser. 1+ hr late in boarding with no announcements
Flight cancelled and no other flights available till afternoon next day
Delayed flight, missed all my connections. They re-routed me on a 20 hr series of flights, charged me $230 for one extra bag, because of all the steps in the new flight that THEY set up because of THEIR delay. Absolutely unhelpful/unempathic counter help. This was easily one of my worst trip experiences, and I fly a lot.
American is always excellent! I never have problems and everyone is nice
American's movie selection is not great and the user interface for selecting a movie is really not easy to use.
Pro: "Can’t say that...crew was professional but lacking good service attitude.No smiles, Nothing special."
Contra: "Crowded and hot just like Miami"
Pro: "Getting from one location to my destination. Making sure to keep us updated on why we would be late to final destination."
Contra: "No Dr Pepper, WiFi wouldn’t work, no entertainment, snacks were okay, crowded."
Contra: "No deberían cojerse los artículos personales de los pasajeros"
Pro: "It was a red eye. So good to be seated, quiet. not too crowded."
Contra: "It was really GOOD overall."
Pro: "Nothing. American is consistently terrible."
Contra: "Flight pushed back on time, but then we sat on the tarmac for well over an hour. I'm sure they did that to fudge their on-time record. Totally lame."
Contra: "The plane was ridiculously hot, also connecting to the entertainment via the app was terrible."
Pro: "efficient boarding process, friendly crew"
Contra: "boarding time was delayed, too hot, seat was in the last row middle, crew delayed the flight unnecessarily by trying to seat a family together, lights were on when people were trying to sleep at midnight"
Contra: "I am quite sure there was a booking error and no one was willing to make any accommodation. Should have been charlotte to boston. I ate the cost. Tried to reschedule with cheapo air and voila wrong again. That cost me another $50.00"
Pro: "I had a passenger next to me with a very heavy perfume scent"
Contra: "Is ok"
Pro: "Seating was comfortable. Purser spoke clear"
Contra: "Poorly organized boarding in Cancun"
Pro: "Flight attendants incredible!!!!"
Pro: "The flight was on schedule."
Contra: "They ran out of good food choices and only had the snack plates left."
Pro: "Upon learning that our flight was delayed, the flight attendants brought out snacks and water right away."
Contra: "They started a movie, then restarted the same one an hour into it. After it ended, they played a second movie and cut it off half way to show other programming. Who would bother with a movie knowing only a part of it is being shown? That is disrespectful of our time. Boarding was a mess- everyone at once, most bags put below with luggage even though most overhead compartments were empty."
Pro: "I found the crew to be nice and friendly and the breakfast was good."
Contra: "It seems like American Airlines has lived up to its reputation. More seats in a plane and less comfort. On top of that, the entertainment system has not been upgraded since the 70's. TV monitors in the middle and everyone has to watch the same thing. Of course, the sound system did not work for one entire side of the plane so I could only watch the movie and not hear it. If you are not going to have individual monitors for each seat, allow your passengers to what from their mobil devises like almost all other airlines are doing."
Contra: "Food was terrible and the audio was broken for the entire plane and couldn't watch the movie they played on the flight."
Pro: "Great flight overall"
Contra: "No one to check in our bags"
Pro: "Leg room between seats"
Contra: "Temperature in the aircraft was extremely cold and when I asked the stewardess for a blanket one asked the other if there was a spare blanket and very bluntly answered no. Only toilet in economy class was cloughed up and was not functional therefore a very disgraceful situation, they sent me to the other toilet in 1st class area and there I notice several blankets on empty seats after I was told there weren’t any spare blankets."
Pro: "When the lettuce looks like the salad you forgot to put away last night you know it has been around and about too long! Pity!"
Pro: "Quick boarding, near empty flight."
Contra: "We were not permitted to board the plane until later than expected, but were told we would still take off right away and regain lost time, no mention of a delay at last call or immediately after, despite the 20 minute delay by this point. After taxiing, the pilot informed us of withheld information, that ATC would delay our departure for ~40 minutes, but we could STILL try to make it up in the air. This was a bold faced lie. It was finally 9:52pm before we even took off from SFO. While idling, the cabin started to reek of jet fuel, and people started coughing and sneezing. Upon landing at LAX at 10:46pm, we were told that there was no gate for us, and that we would have to wait for an amount of time that kept changing every time there was an announcement. The toxic jet fumes started to permeate the cabin again, and people started coughing and sneezing in response. Ultimately it is 11:21pm by the time we reached our gate. At this point, the jetway was broken/failed to open, but despite this, the air conditioning was switched off and pax crowd the aisles without direction. Finally we managed to escape at 11:31pm."
Pro: "The punctuality of the boarding, take off and landing of the flight!"
Contra: "When I came up to have a seat assigned, the representative could have given me a better seating, not necessarily a First Class ( as they were available AND I checked in as an Active Duty Army Officer) but instead assigned me a seat at the rear of the aircraft! Horrible, if that's how AA treats their dedicated service members!"
Pro: "The amount of legroom is insane. Super comfortable flight, very nice staff."
Pro: "I was in Business class and had some room to spread out."
Contra: "Flight was delayed by almost three hours. Crew provided NO service, but it was a late flight."
Pro: "I am happy to have made it to my final destination."
Contra: "This was a disappointing experience to say the very least. The boarding process in Quito was chaotic to say the least. The AA staff did not make an effort to maintain any kind of order. My husband and I are both enrolled in the AA frequent flyer program and had at least 6 people cut in front of us while on-line. When we finally approached the AA representative, Dayana Gómez, She was rude and not helpful. Our seats on the UIO-Dallas flight did not even recline. We sat completely upright for the duration of the 6 hour overnight night flight into Dallas."
Contra: "American refused to board me becouse LAN did not send the reservation to AA system. Flight was full and AA did not even talk with me about what to do. They just unloaded my bag allready checked to MIA.. After two hours standing at LAN counter they changed my flight to Lima and than to Miami. I came to Miami 12 hours late, very disappointed by this service. According to AA my ticket was never confirmed by the airline !! How can you sell it to customer ??"
Pro: "Seats quite comfortable. Crew ok."
Contra: "Pitiful food offering and no entertainment at all when on previous 1.5 hour AA flight choice of movies."
Pro: "AA Dreamliner was awesome"
Contra: "Holding terminal had no food establishments"
Contra: "Delayed boarding that caused us to miss our next flight."
Contra: "The self check in kiosk in PHL The man working on 6/5/17 priority- First class was a total jerk. He sent me to a different desk, despite my having upgraded to 1st Class, and all his kiosk computer check in stations were EMPTY."
Pro: "I like that on American you still get a complimentary cup of coffee, a bag of pretzels, and a normal sized seat. I'm OK paying for that after trying some of the budget airlines!"
Contra: "Wish they had a gluten free snack, still that's really not a big deal at all!"
Pro: "I liked boarding on time food ok crew freindly"
Contra: "My seat was so bad I could not recline it and it was tilted to one side"
Pro: "The guy at the check in counter was awesome, even though his English wasn't great. He upgraded me to the exit row seats since my legs are long; usually you need to pay for this. The seats were huge and comfortable, though the arm rests didn't move, so you could stretch out (the flight wasn't that full)."
Contra: "One flight attendant was basically rude to everyone. She was so comically unfriendly that people on the plane were actually mocking her (for good reason). She refused to explain to us how the emergent slide worked. We asked because the visual instructions on the door were different from those in the seat back pamphlet. In fact, I still don't know which directions are the correct ones (they were contradictory)."
Pro: "Friendliness of flight crew; entertainment choices."
Contra: "Food was poor for first class."
Contra: "The touch screens were horrible and no Wi-Fi"
Pro: "Nice crew"
Contra: "No entertainment. Learn from TAM in Brazil and offer entertainment via smartphone / tablet. No food service."
Contra: "No food, no good entertainment"
Pro: "The crew was kind and courteous. Highly professional and helpful."
Contra: "Aside from flying through a huge storm which is out of anyone's control and arriving 20 minutes early only to have to sit on the plan as the terminal was occupied, my trip was great."
Pro: "There were charging outlets. Bravo!"
Contra: "They lost my baggage"
Pro: "Getting home"
Contra: "If customs and border patrol weren't nazis and didn't detain me causing me to miss my flight."
Pro: "Short, sweet, uneventful"
Pro: "After not letting us on the flight, they airline re-routed us, which ended up working out well. they were patient and reassuring when doing so."
Contra: "Our Hamburg flight was 10-15 mins late. We arrived at the gate for our next leg to find the doors locked 10 mins before flight departure. They knew we were on a connector that was late but just bumped us off."
Contra: "90 minute delay almost caused missed connection"
Pro: "Not much"
Contra: "Small seat for first class; no inflight entertainment; terrible meal; lost baggage."
Contra: "Delayed 2+ hours"
Pro: "Boarding fast"
Contra: "Bus took forever"
Pro: "Crew was nice, attentive, courteous and professional. We arrived on time, landing was fought (night landing) and all of our luggage arrived with us."
Contra: "Airlines are nickel and dimeing the customers. Everything is being charged and many times you find out the hard way. I will avoid United due to their charging procedures and rigidity in their application of their billing."
Pro: "Newer airplane with multiple entertainment and charging options at your seat. 2 boarding doors helped speed up boarding."
Contra: "The seat width and row separation is ridiculously small. I was sitting between my wife and a tall man and I had to keep my arms folded in front of me the whole 4+ hour flight."
Pro: "Everything was very nice."
Contra: "Delta Global Services is the contract company for UA and Delta in MISSOULA. After a great flight to MSO from Denver, we have been sitting in the plane while DGS tried to figure out how to get us off the plane. No management is here to make decisions. Horrible company that is managing United’s flight"
Pro: "The crew was excellent"
Contra: "I hate it after you land you have to take the stairs to the tarmac and then board a bus in the cold"
Contra: "Started with waiting in the terminal, only way to get anything to eat is through United self checkout. Bought a veggie burger paid for it then told at the pick up counter they don’t have any. Need to track down a manager to get a refund. He says he issues me a refund but it never came through. Then on the flight WiFi isn’t working, no entertainment on a cross country flight of 6 hours. Not a word mentioned, no credit offered. Was offered credit by delta for the same issue on a flight half the length of time. Super uncomfortable seats. Also no current to charge devices. My friend moved up to a different seat that was empty to try to get power for her phone and told she needs to pay 160$ to sit in that seat even though the plane is half empty. Just really poor experience overall.."
Contra: "Our flight to Munich arrived late. And our connecting flight to Milan was originally scheduled to leave just 50 minutes after our arrival in Munich. We did not make our flight to Milan and have lost a half day of time at our destination, as well as more than $100 in non-refundable Italian train tickets. Even if our plane had arrived to Munich on time it would have been nearly impossible to make our connecting website. Flight pairings with this short of a layover should not be suggested at this airport when travelers are required to go through passport control."
Pro: "Loved the stroopwaffles"
Pro: "Food and crew were fabulous"
Contra: "Entertainment is a train wreck - not work after paid 7.99 x 2"
Contra: "No movie without paying"
Pro: "Boarding went quickly."
Contra: "Landing early, then sitting on the plane for an hour and a half, which made me miss my connection for the second time in my last two united flights. Being given no assistance in how you rectify my situation and having to figure it out myself, then boarding the next flight late. Recieving no compensation for the inconveniences United caused me on both of the last two flights I've taken with them."
Pro: "Crew on board"
Pro: "Even with a nearly hour delay to switch planes, the captain and crew were very good at keeping people informed of the situation. The plane we were supposed to be on was having mechanical issues and rather than waiting until we were boarded and sitting on the plane until the issues were resolved (which coincidentally happened on my earlier flight for 1.5 hrs) the stopped boarding, which made a bad situation a little less crummy."
Contra: "Being delayed an hour for an red-eye flight sucks no matter what the circumstances, but better safe than sorry"
Contra: "It was delayed 4 hours"
Contra: "Extremely noisy inside the smaller jets. Can't hear anyone or anything."
Contra: "The second leg of the flight-Denver to Little Rock was a very hot flight. The air conditioning never seemed to cool the plane down!"
Pro: "Mas o menos"
Contra: "En el manejo de mi maleta me rompierón una de las ruedas de la maleta."
Contra: "Late by almost an hour"
Pro: "Crew great"
Contra: "Wi-Fi charge sucks"
Pro: "Need say thank you to Nathan Robinson at Palm Beach Airport for his kindness and compassion towards me.Exceptional service rendered.Thanks to him I will definitely refer all my friends and colleagues to fly with United Airlines.Pilot and all crew were super.we even arrived earlier.Thanks United Airline Staff."
Contra: "Headphones plog did not work..."
Pro: "I marked downthe food and entertainment be cause i did mot use the services"
Pro: "The bathroom was exceptionally clean. Staff seemed very helpful to people for whom there was no room for their bags. Pilots a lovely smooth landing."
Contra: "I expected economy plus to be comparable to other 'pluses.' It isn't - it is more what I expect regular economy to be. Also suitcases had not been monitored for over-size. There were more than a few taking up most of a storage bin each. Also there was an hour delay for mechanical repair."
Pro: "All of my flights were delayed. Some because of weather out of PDX to but mostly due to inadequate maintenance all of which made me four hours late arriving and 2 hours late coming home. Also the app entertainment didn't work when I could use it and it wasn't available when my app did work. Plus my seat didn't recline for the four hour flight from IAH to PDX. I'm not super impressed by my last trip with United."
Pro: "The flight was bumpy but otherwise pleasant"
Contra: "There was a rude passenger that yelled at me as I was exciting the flight suggesting that I cut her off as we were getting off the plane thinking that I took her bag. It was outrageous and completely ruined the flight for me. I realize this has nothing to do with the flight but it just made me feel so crumby and attached that I felt the need to share it. Also the leg room was a joke. We barely had any room to move. I probably won't fly coach on united again due to the bad taste it left in my mouth. Unfortunate because it's hub is in chicago."
Pro: "I liked that the entertainment on board worked well for the first time since last few flights. The crew was very curious. Thank you."
Contra: "I was disappointed with the united club turning me down in Newark. For the second time I tried using my day passes, and they weren't accepting them... They had huge signs that day passes aren't accepted..."
Contra: "My bag was misplaced after being gate checked, it ended up going to baggage claim, not a huge inconvenience, but after all our trouble with United, it was frustrating and we were tired and not interested in waiting for our bags (which is why we took carry on only in the first place)."
Pro: "The flight provided snacks and drinks"
Contra: "$25 baggage fee"
Pro: "Spacious seats, crew was nice and efficient"
Contra: "It took a long time to get everyone on board even after the crew kept paging that they were closing the door. After running to catch the flight it would have been nice to stop before getting on the plane for food. Food service etc was almost 2 hours after getting on the flight."
Contra: "Wish the seats were a bit more comfortable on frontier. And had to pay for carry ons. Will never ride frontier again."
Pro: "All crew members were extremely friendly from boarding to being on the flight, even the captain. When there was a small delay from so control flight attendants had provided great resources for people with connecting flights (they even offered their own phones with the United app to look up connecting flight information). The little waffle treats that were handed out for free were delicious and a nice break from the pretzels other airlines usually pass out."
Contra: "The space between my seat and the seat in front was very small and I'm not a big person. My seat wouldn't even recline during the flight to give me just a few extra inches."
Contra: "Were held up by TSA in San Francisco because we were not given receipt for our dog who traveled with us. (We had a 2 hour layover in SF and took dog outside the security area for relief). Then the ticket counter in SF was understaffed and it took a long time to get the receipt printed (Once at the counter the agent was very helpful, efficient and quick). Should have a pet area inside the security of airports, like Palm Springs does."
Pro: "Wrote so much for the first leg. Same accolades, same issues but the flight was shorter - so the issues were twice as tolerable."
Pro: "I loved the comfortable seats, leg room and t.v."
Contra: "The check-in process was hectic. The kiosk tried to double charge me for checked bags tht I purchased previously online. I had to wait in a separate "additional services" line to be helped."
Pro: "Entertaiment. Individual monitors with complimentary headphones and a great selection of movies and tv programs"
Contra: "Flight was delayed for 4 hours. No explanation from the united customer service counter. Spend the whole day in the airport (with all expenses covered by me not even a coupon for a coffee? ) The boarding process once the airplane arrive was terrible, zero organization! It took forever."
Pro: "Good experience all around. The in-flight snack wasnt food allergy friendly but that's it. Good flight"
Contra: "Nothing really."
Pro: "Great entertainment. Most of crew was very nice."
Contra: "Computer problem delay. Then someone closed the door improperly, so back to the gate. Then we needed more fuel. Then we had to wait for "paperwork". Took off 2 hours late all of which was spent sitting on the plane."
Pro: "Agents checking baggage were unbelievably slow. Good thing there wasn't a long line."
Pro: "On a flight that nickel and dimes you for everything, the service and flight should at minimum be comfortable."
Contra: "It was completely uncomfortable, the seats are so upright you might as well stand."
Contra: "The little packages of Asian mix and Ranch mix that they give you with your soft drink. And the snacks you could buy were limited to one thing--tapas."
I have loved the flight, very professional and caring staff.
Pro: "No incidents which is always a good thing. I would've liked that the seat had a USB charger though."
Contra: "For some reason the airport scheduled 2 packed flights to board at gates right next to each other. These gates are right next to a main corridor. As you can imagine, it was chaos with lots of people standing around in both lines and then bunch of people trying to walk through."
Contra: "Turn on AC. Bigger seats. Better food. Serve drinks more than twice on an 8 hour flight. Actually have soap in the soap dispenser in the bathroom."
Pro: "Commitment to on-time travel, nice friendly staff, professionalism."
Contra: "Seat had peanuts on it - I think it had not been cleaned. There were also rumpled newspapers in the seat back."
Contra: "boarding dont like boarding by bus"
Pro: "Aireuropa is bullshit"
Contra: "It is an airline that deceives you"
Pro: "Space between our feet."
Contra: "Boarding was approximately 40 minutes late. Food wasn't that good. For breakfast it appeared the crew was running late because the plane was to land within the hour. The crew were passimg the meal quickly and didn't pick up mine or some of the passengers garbage telling us to leave it in front of the seat."
Pro: "Crew was nice and dreamliner is very conforable"
Contra: "New lite fare with no checked lugagge included for long haul flights is ridicolous. Had to pay in both legs."
Pro: "Everything was perfect"
Pro: "Ahead of schedule out and inbound."
Contra: "Paid for wifi didn't work for me."
Pro: "It is comfortable flight . The problem of air Europa they do not have special arrangements for Halal Muslim food . The sandwich was made with pork ."
Contra: "The problem of air Europa they do not have special arrangements for Halal Muslim food . The sandwich was made with pork"
Pro: "Great service and good food"
Pro: "Vuelo de la excelencia"
Contra: "You need to pay to the headphones"
Contra: "The website would not allow me to check-in on my phone or my laptop. Had to retry 5 times. Finally when the boarding pass was sent it did not have a barcode. I was able to repeat the check-in to have a barcode in the app but then the reader at security would not read it! I had to go back to the check-in desk for help. AirEuropa web needs to get their act together."
Contra: "No outlet to charge a phone"
Contra: "The food was terrible."
Pro: "Food is poor , pasta have not taste n the portion not enoug"
Pro: "Same as previous answer"
Contra: "Same as previous answer a"
Contra: "Kayak did not disclose that checking bags would cost extra. We got hit with a 60e checked bag fee at the airport. If it WAS disclosed it certainly wasn't in plain site on the mobile app. I checked back on the app to see if I had missed it disclosed somewhere but I still couldn't see it. So it's almost false advertising. Kayak should protect its users. Also, our checked bag that we paid the extra money for arrived late! After our flight was delayed over an hour by the way! Kayak should protect its customers better. Or at least make sure they're informed"
Pro: "The prive was ok"
Contra: "Late, disorganized boarding, group pf adolesccentes traveling behind me were very rowdy and on an early morning flight they have to be asked by the flight personnel to be respectful to the other passengers"
Pro: "The flight staff"
Contra: "I was upset because I had no television the entire trip. Very bored. Nothing to read."
Contra: "Everything, no communication, poor handling of the situatition, gate attrndant really rude and looked unprepare or untrainned."
Pro: "Almost nothing"
Contra: "No entertainment per Seat, Small seats and the crew was terrible and not polite"
Pro: "New aircraft"
Contra: "Flight was late. Boarding attendant was lacking communication skills. Crew was fine, but I asked for a sleeping mask and although the flight attendant said he'd see to help me, he never returned. Not even to say, he didn't couldn't help me. Food (I only ate breakfast) was less than appealing. Movies were all old. Seat was so slim, every time we touched our tv or pocket, the passenger in the front seat was upset."
Pro: "Onboard service was great. A small tram picked me up as I was in a Wheelchair and transported myself and companions to the terminal."
Pro: "The food was good, and my luggage arrived safe."
Contra: "It wasnt so comfortable and there was not TV or even radio, or entertainment for an 8hour flight. Also when trying to sleep, crew continues to pass by and turn on airplane lights."
Contra: "Old plane, no entertainment system (just AirEuropa ads in a loop), late and slow boarding, no blankets or pillows."
Pro: "Great prices without feeling herded."
Contra: "Boarding could have been easier. Back of the plane should board before the front of the plane. Also, don't let people at the back, use the space at the front. Use the space above your own seat!"
Contra: "Do not offer connections with less than two hours, Madrid Airport is busy and complicated....there is no room for mistakes or little delays when layover is less than two hours."
Contra: "Hardly any water given and no food pretty lame. Seats were also to close together"
Pro: "Good service"
Contra: "Plane too crowded"
Contra: "I particularly hate this airline as the flight teams always seem overworked and under prepared. The flight attendants were yelling at all the passengers and threatened to kick people off the plane for trivial reasons. At the end off the day I guess you get what you pay for as this was the cheapest flight available and the service was mediocre at best"
Pro: "The movies I watched"
Contra: "The time it took to board the plane- we also had depressed seats. I will never fly air Europa again."
Pro: "The electric stairway was not working and we had to carry the baby with The carry bags up the stairs and the stroller was not delivered at the airplane it was delivered with the suitcases."
Pro: "In miami and in Madrid The flight Was delayed . The rest was excellent . I didn't have any problems with my luggage not charges at all that's why I am not very upset with the delay problems the crew was superb !! I will flight again with AirEurope !"
Pro: "Crew extra patient and always smiling, entertainment of next generation, new plane, clean and good smell over the 8 hours of the flight. I'm a big guy, 280, seat tight but not unbearable"
Contra: "The time allotted at the MAD airport for connection was tight ... a LONG way to walk with a carry on bag and through lines of people. Need to make flyers over 65 aware of that ...."
Pro: "Good flight"
Contra: "My wife required wheelchair. No one at entrance of airport to help us. Air Europe booth directed us upstairs to gate. It was wrong information. We had to go back downstairs my wife pushing cart with her cane. Also we did not know that we had to pay for extra bags. There was no fees coming so I assumed there was none going back. $120 euros for 2 bags. Almost as much as the flight. I had no choice but to 120 euros without warning"
Contra: "Boarding,they need to improve a lot"
Pro: "Just boring, nothing stands out. Just plain get on & get off."
Contra: "Horrible airline, 1 hour waitinf transit passangers, 2 hours delay in arrival.Like a cattle transportation, maybe better, due to the delays speaker anouncements. Do the cattle transportation driver make anouncemrnts to the cows?. Air Europa coul save to make it because nobody listen to your clims or questions related to it. Where is the compensation?."
Pro: "Slept almost the entire flight over, from the middle seat."
Contra: "Only a 10kg weight limit, not described well during the ticket purchasing process."
Pro: "Our flight was ontime"
Contra: "Minimal leg space, only a couple of televisions, uncomfortable flight overseas"
Pro: "Boarding was good No pushing and shoving to get aboard. .Departed on time ."
Pro: "Friendly staff"
Contra: "The flight was extremely late both ways. The entertainment system was really bad. The seats were dirty and old. The foot rest was broken."