Clean, well maintained and on time performance.
After 4 flights in one month with Qatar I opened up an account to become a member. I will not be using any other airline unless I absolutely have to.
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Pro: "Qatar's consistency has always appealed to me. Being in travel and tourism myself, I appreciate climb to maintain global standards with the kind of diversity your operations rely on. One cannot achieve this without clarity in vision, mission and action. Covid has challenged us all beyond words but kudos to you in still being resilient to the test."
Contra: "Initial confusion at boarding with paperwork and onward passage through Athens,GREECE. Once again the airport teams reached out to my colleagues and I ahead of time and managed to resolve to satisfaction."
Pro: "Crew friendly it's my son favorite"
Contra: "Seat selection and little needs comfortable for young kids with mothers"
Pro: "Amazing service. Incredible comfort."
Pro: "Crew was great. They made up for mistakes in a positive and amenable way."
Contra: "Flight was late. There was no communication about it. The flight from Joburg to Doha was late, therefore I missed my connection. The delay was not officially communicated to any of the passengers — no announcements made, no representatives to talk to at the gate — until well past the time that we should have been in the air. It was distressing."
Pro: "Easy and efficient boarding process, great Tv episodes selection"
Contra: "Staff was slow to remove plates after eating"
Pro: "crew was very sweet"
Contra: "food and wine options were terrible"
Pro: "Everything- leg space, crew were great, relaxed atmosphere, great entertainment systems"
Pro: "Yes very"
Pro: "Everything was great, as the flight wasn't full, so we could relax"
Pro: "professional and courteous staff. Food is even better than a Lufthasa flights"
Pro: "Staff were fantastic."
Contra: "Better movies please."
Contra: "For deboarding they used stairs (not ramps) at their hub in Doha - must be some sort of new innovation to improve fitness. The Wifi onboard was in name only - it was so slow you wouldn't notice it is working or not - i flew Qatar because they claimed to have Wifi- hugely disappointed."
Pro: "Same again the crew were fab"
Pro: "New plane and Q suite was excellent"
Contra: "The AVML selection could be better"
Pro: "Everything is fantastic from the stuff, food and a lot of leg room."
Contra: "being in the middle of three"
Pro: "Last row seats are never optimal but tha flight attendants were above par!!!"
Contra: "Wonderful people! Cannot day enough about the difference that makes."
Pro: "Stewards and Stewardess were very prompt and always had a smile!"
Pro: "Service is courteous, both on the ground and air. Food & entertainment was top-notch as well. One of the economy rest-rooms were out of order and I was allowed to utilize the business class restroom by the flight attendant. Head bursar was very apologetic and sympathetic about the whole issue. Enjoyed my flight, again on Qatar!"
Contra: "The seats were very uncomfortable. Food was less than mediocre."
Pro: "great crew and food."
Contra: "being charged excess baggage when one suitcase weigh under weight. Having to wait at the terminal for a hour and a half because of bad weather -- not the pilot's fault"
Pro: "Thanks for good service"
Contra: "Everything was good service food entertainment"
Contra: "Airport hotel costs around 350$ No entry visa for layovers exceeds 8 hours as they announced The answer they’re not giving entry visas is you bought a discounted ticket!!"
Pro: "This review is for return travel from ATL to MAA (Chennai, India) and back. Route: ATL-DOH: about 14.5 hrs; DOH-MAA: about 4.5 hrs; Likes: 1. Baggage check-in process was simple and easy. 2. Meal preferences was good - I'm a vegetarian and on the onward journey forgot to specify the meal preference but the crew had enough inventory to meat the requirements. 3. Every seat was provided with a small plastic pouch/packet/goodie bag that consisted of a eye mask (very thoughtful), pair of sock, toothpaste+brush (very thoughtful), hand cream. This was very useful and effective. 4. Entertainment - options were good and current."
Contra: "Dislikes: 1. Online check-in wasnt easy; towards the end of the process, there is an option to email the boarding pass but this never worked. Not sure if this is something to do with the browser (tried with Firefox, Opera) 2. It would have been good, as part of the online check-in, if the users reminded to specify the meal preferences, etc. I forgot to specify the meal preferences but thankfully the crew had enough of what I wanted. 3. Take a relook at the packaging of the toothpaste tube in the goodie bag. It was sealed in such a way that it was difficult to open it w/o a sharp object. This should have been easier. 4. Seats were the worst part - poor legroom. Worst, the seat cushion is the worst. I think it was just a fabric over a metal seat with minimalist of cushion. ATL to DOH leg was the worst (and the longest leg of the trip). Unless you have open seats next to you it would be a back breaking and painful trip. Seat comfort wise, I would rate Qatar as the worst. Luckily on the return leg (DOH-ATL) next two seats to mine was empty, so was able to stretch and sleep well. DOH-MAA or MAA-DOH seating was little better (think its a older plane; newer planes have worst seats) 5. The website was damn slow while accessing from overseas. Even in the US, at times the website hangs-up, freezes or spins often. 6. Food was ok -dinner and lunch but minimalistic; I didnt see any specific breakfast menu or any coffee served separately (was part of beverage option during lunch or dinner) 7. There was no alert, communication, notification, reminder of upcoming trip via email or text, etc. Many airlines does this very often but Qatar was totally silent on it (they did have my email during checkin). Not sure why."
Pro: "Very very clean plane."
Contra: "Movie selection could be improved. Second meal had no vegan option."
Pro: "Friendly crew, good entertainment options"
Contra: "Nearly empty flight and twice got assigned seat in very front with screaming child. Going had to move to nonreclining seat after 1st 12 hour flight. Assigned last seat in plane going even though short layover - had to run after 12 hours on plane since got last bus to terminal and waited, waited, waited for final passengers, not fun. Way back flight changed and no accomodation made (a lounge, room, anything) for 7.5 hour layover "you'll just have to hang in there" in middle of night even though others on my tour with same issue in dubai got a room included. With added stress of going through qatar which i booked because of longer layover so wouldnt miss connection just before political decree announced, i will do anything to avoid qatar again despite the very friendly crew. And having to wrap my camera equipment to check it, get extra insurance, such a pain."
Pro: "Service offered by crew, arranged veg food when found not listed. Boston to Doha veg food loading needs improvement."
Contra: "Wait time at Doha for next flight."
Contra: "We had to wait for about 5 years, more than 3 hours unscheduled wait. During this time we were provided with a very poor breakfast."
Contra: "Flight delayed Stewards were rude"
Pro: "Excellent service and in time flights."
Pro: "They make you feel welcome like you are a big deal unlike most US airlines. Ticamporn was a great hostess especially . Food was great as well."
Pro: "Stewardess (Thai origin) - can't recall her name... Simi something or another... was very helpful... great experience!"
Pro: "Good, comfortable and smooth flight. Food was better than expected."
Contra: "Some of the flight attendants seem to be bias towards passengers. Had some loud passengers on one of our flights and noone told them to be quiet. Was also asked to move my seat up so that the person behind me could eat, yet the person in front of me was not asked the same thing"
Contra: "We sat on tarmac for 3 hours with no explanation from the crew or cockpit. Because of the delay, everyone missed their connections in Doha. The crews could have jet a couple of the flights a little longer for people to make their flights. The desk was filled with people and was very chaotic. There were so many people working there but no one could give you a straight answer so it was very confusing. I had to wait at the airport for 4 hours to get it sorted and was given a food voucher for $50 for the entire stop over. I asked about a flight voucher and they laughed and said they didn't do that even though they were the ones at fault. The crew was nice and the food was good but I will never fly quatar airways unless they remedy the situation."
Contra: "I was sitting on seat no 15J. Head phone socket was not working. i cant charge my cell phone. It was 14hrs flight. It was very difficult for me to pass the time."
Pro: "Flight was good. Cabin crew very good. Food good."
Contra: "Qatar Airways check in at Heathrow was a dis-organised shambles. Arrival at Qatar Airport passport control was even worse at 12.45 am. Long queues,very slow to move, police checking passports unbelievably slowly. Retina scanners should speed up the process. Why then take 5 minutes to check each passport? Poor advert for Qatar, after nearly an hour of queuing I would think most passengers wished they had gone somewhere else."
Pro: "I was incredibly impressed with the on board crew. They were kind, efficient, courteous, thoughtful, and charismatic. They made the LONG flight enjoyable and extra comfortable. :)"
Contra: "They supposed to provide Wheel chair for my elderly mother in Law who had a foot fracture, was very hard /painful to walk. I confirmed the wheelchair option well advance before her travel date in Qatar Airways Web site. I got the confirmation also in the Qatar Airways Web site. I usually fly with my family as I have a big family with couple of children and elderly. I will never fly Qatar again, this was the 1st and the last fly with Qatar airways."
It was excellent. Great airline. Very attentive staff. Seats are a little tight, but it is the world we live in now. Unless you get lucky and get the bulk head seats or are wealthy enough for first class it is cramped. Overall an excellent experience.
First time traveling with Swiss abroad…. They set the standard so high, I will certainly book them again next time! A+ hospitality across the board…. So impressed with their professionalism and customer service. Highly, highly recommend! Jill Bolger
Contra: "Delayed flight."
Pro: "Steward Very pleasant, helpful and accomodating."
Contra: "No information on the flight about how to proceed with our missed conncetions nor anyone to meet in Zurich at gate with information."
Pro: "Crew great service"
Contra: "Boarding was slow —delayed takeoff for nearly an hour"
Pro: "The crew and flight"
Contra: "No airconditioning while waiting on the shuttle bus to the plane"
Pro: "Though I was never sent an email for my daughter's check in, I had a different reservation for her but still under my name and same email, when I called on the phone the people were pleasant. They still never provided me with an email though and information allowing me to have my daughter checked in. they only provided me with her reference number."
Contra: "All in all we had a poor experience and my family and I were disappointed. I'm about to book yet another ticket for my brother, but this time I'm not considering Swiss Air. Just so you know, I'm a very positive person and appreciate every polite and courteous gesture. Unfortunately this experience didn't allow me to do so."
Contra: "Nasty passport control person at gate check in"
Contra: "Checked in online. Needed to drop my snowboard bag off. I had 2 hrs...got in the express line to drop bags with ticket. They kept taking people from every other line in front of us. Took 1 hr to drop a bag. Got through security line and told my boarding pass is no good. 30 min before flight. Back to Swiss. Have a meltdown and finally they help. Now I’m in Geneva and my bags in Zurich..."
Pro: "The flight itself was very enjoyable. The only negative aspect was that the first leg of the flight was delayed long enough that I almost missed my connecting flight and my baggage was lost."
Contra: "The real reason for the negative review is a combination of the cost of this flight, loss of my baggage and poor service after the flight. I paid nearly $4,500 for an economy ticket from New York to New Delhi. The first leg of the flight, from New York to Zurich was delayed long enough that I made my connecting flight to Delhi within seconds of them closing the gate and as a result my baggage was lost. Once I got to Delhi I had to take a connecting flight to Goa and then drive an hour to my destination, where I was attending a good friend's wedding. All of my baggage was lost during transit by the airline, and unfortunately they never delivered by baggage to my hotel...so I was without formal clothes and normal clothes for the wedding for 4 days. The customer service line was no help, and the airline refused to deliver the baggage to me...the closest they would bring it was the Goa airport which was an hour and a half away."
Contra: "My Swiss flight to JFK was cancelled before 24 hours without explaining the reason. They should explain the reason at least. I had to take an another flight and arrived at JFK after 6 hours from the original flight. My trip was totally messed up, so I was not happy at all."
Pro: "Air hostesses were very courteous, friendly and the cabin was clean and comfortable. My flight from jfk to Geneva (then Zurich) was cancelled due to weather in Geneva (Swiss 23) so I got upgraded to a delta flight to Brussels then to Zurich Comfort+ !!! Thank you!"
Contra: "Flight from Zurich to Johannesburg: Swiss 288 (airbus a340-300) Sat in the last row of the Swiss air flight, economy, which was okay but our whole row video enternatinment system didn’t work. You’d pick a movie and it wouldn’t play. The games, camera and flight status animation all worked but not the movies. Air hostess tried resetting , still nothing. But it was a great opportunity to have a lovely conversation with my new German Friend Barbara and read my book! More lactose intolerant alternatives for breakfast which had much (cheese, yogurt, croissant) Other than those two , excellent flight. Thank you Swiss!"
Pro: "From the kind stewards to the easy meal service to my peace of mind, knowing I’ll be well taken care off - SwissAir is the same gem it’s always been."
Pro: "Professional service"
Contra: "Lounge in Dublin poor"
Pro: "I liked the staff and the chocolate"
Contra: "I didn't like the meal much and the lighting was too bright most of the time."
Pro: "Nice staff"
Contra: "Waiting in line in NYC for take off was about 50 minutes. Small seat space with annoying passengers who watch movies all night with bright screens or push and press my seat all the time. Earplug is uncomfortable, breakfast is plain, hot chocolate is horrible. It was a full flight and we even lost my daughter's cardigan."
Pro: "The crew made the best they can."
Contra: "The airplane was to old. The company should put a better one ."
Pro: "The crew made the right call after the Swiss computers shutted down"
Contra: "Boarding problem. But I have to congratulate the crew for their efforts to overcome the problem in the best possible way"
Pro: "Food was great."
Contra: "No USB. Entertainment was so-so."
Pro: "Croissants and chocolate on an early morning flight"
Contra: "1stly the lady at the check in was not nice [ i should have gotten her name -] she was rude and quite 'authoritarian' which is uncalled for- when you have paid an expensive ticket are just trying to check in. then I checked an extra bag - and could not pay where i checked in. i had to go to another counter to pay - there was a line and it took a good few extra minutes - and i still had to get thru security. if you can pay at the check in counter this would avoid this extra step. i was really not happy about it swiss air needs better efficiency and better customer service"
Pro: "Traveling with 3 kids, Swiss kept our seats the same, had our special meals sorted, crew was kind and courteous. Entertainment for everyone."
Contra: "Overnight flight lights too bright, economy seats very narrow (and that's all we ever fly), it was extremely difficult to sleep."
Pro: "entertainment selection"
Contra: "upgrade entertainment system, needs touch screen and screen wouldn't turn off completely. leg room and space under seat"
Pro: "the entertainment selection was above an beyond."
Contra: "The food was really not great. The meals were tiny and low quality. I understand there are restrictions when on an aircraft, but the meals were the size of snacks and not understanding of allergies at all. (Ie, cheese was on everything.)"
Pro: "Good entertainment variety. Food was good, including snacks. Generous with drinks as well. Crew was polite and friendly."
Contra: "Letting us know about the delay prior to boarding could have allowed us to use our time better. Instead we sat at the gate and in the plane. Seats (economy) a bit closer to each other relative to other planes and the armrest does not fully go up which does not allow us to use space as much as possible."
Pro: "All on-board crew members were pleasant and helpful. The variety of movies and tv shows was sufficient to keep me occupied for the 9+ hour flight."
Contra: "For a 5' 4" person like myself, arm and leg room were barely minimal, Economy seats were crammed together and were not ergonomically designed for comfort or support. I was fortunate to be able to move from my center seat to an aisle seat once the flight was in progress. As soon as I did, the air around me was cooler and made for more comfortable breathing. In the center seat, the air was still and close—very uncomfortable. Poor communication regarding passport control protocol at the departure gate: A temporary station was set up, labeled Passport Control, but no SWISS agent announced what was happening. I had just gone through a passport control line on a lower level so I didn't think I had to go through a similar process at the gate. Most people around me also didn't know whether they had to go through the process at the gate. Once agents had been questioned on the subject several times, they should have made a general announcement to inform everyone at the gate. They did not. The food on the plane was the usual poor quality fare for economy class—either highly processed or overcooked and much too salty. Ugh."
Pro: "The food,crew and flight were flawless. Our flight scheduling had us connecting within a thirty minute period in zurich and we had to run to catch the flight. Probably would have missed the connection if our 26 year old son didn't run ahead. Too much drama and no one from swiss air to help. Suggest more time for transfer in the future or someone to guide passengers. We were nit the only ones. However, we did make it as did the others ( luggage too!)so kudos to swiss for waiting"
Pro: "fast, all good"
Contra: "When I booked the flight I thought it was El Al so I did not order kosher food (as all El Al food is kosher). I only found out later that it was Swiss Air and I was unable to get a kosher meal."
Pro: "The plane is beautiful, comfortable and clean. The crew is happy and kind. The food is great! Overall my favorite Airlines as of my recent two flights."
Contra: "Flight from Delhi to Zurich was on time but from Zurich to Miami it was delayed by 4 hours. We sat in a hot plan for almost an hour 30 minutes and then decided to let us off the plan. I would like to ask for some compensation for this delay. Please have someone from Swiss international reach out to me. Thanks"
Pro: "Bad inedible food and no leg room, and I am small."
Pro: "The staff was wonderful Pleasant, quick with requests , very professional"
Contra: "I get motion sickness and found it strange they no bags were in the magazine pocket. Had to ask for it and wait"
Contra: "Boarding was awful. It was not claear where the line is for the business class and for the econom class."
Pro: "Crew great"
Contra: "Impossible to work on laptop with front seat in recline"
Pro: "All but the service"
Contra: "Flight attendants seem confused. Service was below par. Took forever to clean food service. Business class had the lights off after dinner at least 40 minutes before we did in Economy. Couldn't get water I requested for a long time."
Pro: "Flight wasn't full, so we were spread out and had more room"
Contra: "Carry-on allowances continue to be significantly less than other comparable airlines- was only allowed one piece"
Pro: "Loved the entertainment options, and pretty Good food!"
Pro: "on time flight; friendly staff"
Contra: "a little warm before takeoff; I did online check-in and I did not get the SMS with the link to download boarding pass; tried twice and didn't work; I've got in on email as luckily I had access to an wifi"
Contra: "My flight was last minute canceled and then one of my replacement flights was canceled"
Pro: "movie was a holocaust film for yom hashoah"
Contra: "crowded food pretty bad late"
Pro: "Staff was very friendly."
Contra: "Nothing to say here"
Staff is excellent. Friendly and helpful. Food was quite good. Boarding process is smooth and quick, and our flight was timely.
The restaurant in the business lounge should work 24/7
Awesome service, friendly crew!
We had 1h delay. We waited in the place for the whole time.
Pro: "Both friendly and professional"
Contra: "All is perfect! They couldn’t be better"
Pro: "Short, sweet, and yummy! Short trip, sweet experience with their staff and boarding process, and yummy snacks."
Contra: "The flight was 2 hours late from Karachi to Turkey and again 2 hours late from Turkey to Houston.The plane was super crowded, the seat was very uncomfortable. Turkish airlines need to reduce their ticket prices because they provide poor services to their passengers."
Contra: "The seats are so narrow that I can't sit properly. I'm a normal sized person. and even the shorter person next to me was extremely stuck in their seat. This is unhealthy and awfully uncomfortable on an 11 hour flight."
Pro: "Friendly crew, boarding on time, leaving and arriving on time, well maintained planes, clean."
Contra: "Seats on this flight were even smaller than the previous. It almost feels that these seats were designed for little kids."
Pro: "The Airbus is such an extremely "customer oriented' airplane."
Pro: "Good food"
Contra: "Uncomfortable seating, oldish plane, depressing colour combinations in the plane. Plane lavatory was dirty"
Pro: "i like because can interline from qatar airways and baggage through as well. so i do not need to check in again."
Contra: "I made a mistake in changing of flight dates and within 24 hours I tried to rectify it and I couldn't for some strange reasons, I called for help and they told me they cannot help me cos Turkish airlines have already made the changes... This is so so horrible and am still here in turkey stranded.... Thank you very much for ur services"
Pro: "Overall it was good."
Contra: "The crew is really not aware of how to deal with passengers of various levels. They don't seem to have the sense of responsibility..."
Contra: "Transfer desk in Istanbul is terrible. Poor customer service. It took 6 hours to get transferred from the airport to the hotel."
Pro: "Easy boarding I didn’t have check in bags so it was really quick and easy.seat was okay"
Contra: "The crew were not professional at all.missing serving people,some would get a snack or been asked what to drink and some got skipped. There were not enough food."
Pro: "I am a disabled passenger. Turkish look after me well."
Contra: "No complaints. Good service"
Pro: "Flight was very comfortable and food was amazing Thanks to chef and pilot. Everything was good If I get good price again I will definitely fly with Turkish all the time :)"
Contra: "The sounds of air was to much. I could hear the air outside and was bothering me."
Pro: "Boarding process started early and was efficient. Short flight so not much to say."
Contra: "We seemed to arrive late even though the boarding started early. Last call was displayed on the monitors 40 min before the flight took off which seemed excessive to me. And in spite of this we still didn’t arrive on time."
Pro: "Overall the plane was very comfortable."
Contra: "Waited on the plane to takeoff for an extra hour without explanation."
Pro: "I am not blaming the airline at all for these inconveniences."
Contra: "NOTE: THIS IS NOT A CRITIC OF THE AIRLINE Having personally experienced the latest in the consequences of travel related rules mandated by US public officials, I am yet again left wondering if they, and their families, go through these rules that they impose on the general public. Or if they just breeze into their private airport wings and planes. I doubt they take off shoes, belts, and such, or go through irradiated machines. But going through about 3 extra layers of security while transiting is a bit much. Not to mention the extra hours spent relinquishing and reclaiming laptops etc. Frankly, non of these acts makes anything safer. It is akin to the permanently parked police vehicle on the Brooklyn Bridge in NYC since 9-11. What is that supposed to deter?"
Pro: "great customer service!!!"
Contra: "I ordered vgml (vegan meal) a head of time, been confirmed, but non of my most recent 4 flights had it:("
Pro: "Again, the crew was very young and greeting everyone with a smile, very accomodating. Loved the snack (Delta take notes). Time passed fast."
Contra: "Crew was ok"
Pro: "i like the reception"
Contra: "i like how the crew welcome me.i all so like the food"
Contra: "Wheel chair flyers should get first assistant"
Contra: "The layover was too long."
Contra: "I wa in the restroom and the attendant opened the door on my while I"
Pro: "Short but comfortable and pleasant flight."
Pro: "I have always enjoyed my travels on Turkish airlines. Service is superb, staff is very polite and always willing to help."
Contra: "The boarding can be better organized. It can be chaotic and disorganized."
Pro: "The entertainment"
Contra: "every other thing 1 the host ladies are not pilot and were in my back long before the pilot speak of it like closing the TV or the seats"
Pro: "Clean bathrooms all the times. Eagerness of creaw to take action of our reauest of drink, coffee etc."
Contra: "Foot rest in plane from IST to ATL is restricting leg movements and hits legs when not lowered. Can get rid of foot rest. Also seat leg room and widht were noticably small compaired to flights from IAD to IST."
Pro: "Food and entertainment"
Contra: "The ground crew couldn't speak English! I was part of a group and a friend of mine got wounded doing Ski. We simply couldn't communicate with the ground crew so they can arrange her with a seat that would match her medical condition. On board the plane, the (idiot) guy from the ground crew told us we can either take unfit seats or disembark. I find it very hard to believe I'll choose Turkish again..."
Contra: "Flight was.cancelled.because.of snow in.Istanbul. Fine, that happens, but only solution was to park us in a hotel and tell us to wait. I did not see any serious attempt to reroute passengers and l had to buy another ticket in order to be back at work in time."
Pro: "The crew was mostly kind and the airplane was comphy when no one was sitting by my side. Excellent entertainment!!!"
Contra: "Couldn't find where I should order unusual food. Turkish web is not effective for travelers."
Pro: "Good food. Great service."
Contra: "Small leg room. Display of entertainment system was poor quality."
Contra: "Everything from good to entertainment"
Pro: "The best flight ever!"
Pro: "Pleasant crew, great quality service, good food."
Contra: "Comfort was not the greatest. Felt smaller than other airlines but trip was 11 hours long so it wasn't comfortable."
Pro: "Love this airline!!"
Pro: "Free beer, edible food, free tote bag with earplugs blindfolds and (crappy) ear phones"
Contra: "Very small seats, long layover in airport with minimal entertainment options, security risks of spending layover in terrorist attacked airport, flying from prague we had to fly 3 hours East only to fly 12 hours West...24 hours of travel to fly from eastern Europe is not necessary. Next time I'll pay more and avoid flying through Istanbul."
Pro: "Everything from above and the fact that my bags got home untouched and on time. It would have been a disaster to have to drive back to Bucharest to pick them up at the later time like it happened with other airlines."
Contra: "Nothing at all"
Pro: "Good food. Flight was on time."
Contra: "Seat in front on me was broken. Reclined further than the rest on the seats, which limited the room I had."
Contra: "Excellent customer service"
Pro: "Prompt service throughout."
Contra: "Would have preferred gate departure and arrival."
Pro: "It got me from point A to point B safely; it was a short flight. The overall price of my flights couldn't be beat."
Contra: "This flight was delayed 45 minutes or so and there were some boarding issues. Honestly, I could care less given the really low ticket price and the fact that the delay worked to my advantage but a lot of passengers were upset."
Good value for money. Small snack and free drinks. And most important: on time!
Pro: "The crew was amazing, food and overall experience."
Pro: "Crew was excellent"
Pro: "Aegean is a fine airline overall"
Contra: "I had a carry-on bag, no problem on the flight from Madrid to Athens; but on the return trip they weighed the bags of some passengers, and when mine was over the limit -- which, however, was not indicated in the baggage restrictions -- they charged me 60 euros and I had to check it right there."
Pro: "Flight crew and personnel at check in were excellent and professional."
Pro: "Great staff, easy boarding, clean and the entire crew was well trained and professional."
Contra: "The seat backs are hard and there is very little knee room"
Contra: "the connecting flight was missed because of a delay in the first flight. i got a different flight with a different airline (sas), they were not informed that i paid extra weight and window seat. i am very unhappy! not to mention that the whole purpuise of my trip is gone, because i a will arrive to copenhagen five hours late for the meeting i was supposed to hold with my fans! i will never fly with egean again!"
Pro: "Plan crew , pilots , services on plan and cleaning"
Contra: "Land crew , airport , and airline disorganized I wanted to complain about crew member , But she will not give her name or ID number, And when I snap a picture she calls the police , Her bag was inside her shirt and she will not revile"
Pro: "I purchased the go lite fare because I wanted to reserve the exit row and this was the least expensive option. Good food and nice crew"
Contra: "Entertainment was music only no movies to download. Would have given more stars to Aegean"
Contra: "The check in staff at the front desk were extremely rude and forced me to check and pay for a bag that was a carryon."
Contra: "Flight was late two hours..."
Pro: "This airline sounds new to me but unbelievably the best fly I never been....!"
Pro: "- Crew service was pleasant"
Contra: "- Misinformed about luggage included in the ticket, had to pay extra money. - Flights delays"
Contra: "40 mins inside the plane before departing with temperature 30 Celsius when aircondition not functional"
Contra: "Everything. Our flight delayed that can happen. But what can’t happen is the total lack of service. Shame No wonder Greece is bankrupt. Zero zero"
Pro: "Ease of boarding and crew"
Contra: "space when seating"
Pro: "I will definitely do this trip again , I loved this trip so much unfortunately I didn’t have enough time to visit the islands but that’s a must . The people were very nice , the majority spoke english so you won’t have a problem going places and asking questions . Food was great and reasonable. I will definitely do this again !!!"
Contra: "I went in the end of March still a little cold."
Pro: "Boarding from the club was a wonderful innovation."
Pro: "Flight was on time. Crew were good. Flight deck announcements were appreciated."
Contra: "Getting on a bus to the aircraft is challenging with 3 young children and carry on. We couldn’t get a seat. Could not eat the croissant as I’m allergic to chocolate. I’d had no breakfast and that was the only option."
Pro: "Great flight great price"
Pro: "Air attendants were nice"
Contra: "Long queue for baggage check. Food was below average."
Contra: "I wasn't aware I was supposed to pay for my luggage"
Pro: "Clean modern aircraft."
Contra: "Both flights were late. Cabin crew arrived at plane at the last minute. The person next to me asked repeatedly for a glass of water for his child but was not accommodated. Staff seemed stressed."
Pro: "I love flying Aegan - it is always comfortable and pleasant. Due to my own mistake I didn't order a kosher/vegetarian meal, which is why I rated the food "N/A". On flights this short there are no entertainment options which is fine I suppose :) overall, this is one of my favorite airlines to fly! Thanks!"
Pro: "Was good space."
Contra: "Not informed of any delays on screen or anywhere but somehow Kayak knew before I arrived at airport."
Pro: "Excellent AEGEAN staff, polite and helpful."
Pro: "Friendly service and a wee meal on a two hour flight."
Contra: "No entertainment - but who needs it on such a short flight."
Pro: "Served food to all on the flight. Awesome!"
Pro: "I love airlines where you can drink wine with your food."
Contra: "Everything was good."
Contra: "I felt robbed. They made me pay extra for my luggage and norwere on my ticket did it say I had no right to take my luggae of 20 kg. It is really wrong to do that to people"
Pro: "Thanks for giving us drinks and food!!!"
Pro: "Amazing service from check in to onboard. Would definitely fly again."
Pro: "Boarding wasn't the most efficient, but when is it ever? I had never flown with Aegean but had to take two flights with them between Munich and Rome. Economy seating was very comfortable, the aircraft were attractive and immaculate, the crews were lovely and quick, and the food on both flights was shockingly good."
Contra: "My flights were short, but it would have been nice to have a movie on thr screens distributed throughout the plane."
Pro: "Good for the price seat are not the best but worth it for the money"
Pro: "good service prompt take off quick disembarkation"
Contra: "the two paramedics in the seats next to me clearly engaged in an inappropriate workplace relationship lol"
Pro: "The overall flight was okay. It wasn't as comfortable compared to other flights I've been on and it's a bit difficult to stow luggage. However, I miss my original connection due to flight delays and I was added to a different find free of charge! Very grateful and thankful for that."
Pro: "Food was excellent. Never had better!"
Contra: "Every flight was 20 to 30 minutes late leaving the gate. This was true on all."
Pro: "Comfortable, friendly attendants, good food served."
Contra: "There isn't entertainment, however, it was very comfortable and relaxing."
Pro: "Service on the plane, the food was an added bonus, and the orice."
Contra: "I did not like the fact that they would not let me bring my small carry on and my laptop bag. They considered it to be two bags. Other people had two bags that were larger than mine. Also there were plenty of open seats hence plenty of overhead space for my bag, but they forces me to check it."
Pro: "Because of Aegean's transfer director mistake, I missed my two connecting flights back to the US and representatives did nothing to help me. I ended up buying new flight tickets plus money for a night in athens hotel."
Contra: "Aegean's representatives at Athens airport, especially the manager at the check in counter. Terrible customer service."
Pro: "Great service ,very fast"
Contra: "If it is possible to change the timing of the departing flight from Beirut."
Pro: "The flight crew were very friendly and gorgeous!! And short flights!!"
Contra: "The boarding process was a little unorganized."
Pro: "I liked how the flight communication was emailed regularly. They let us know that the flight would be delayed. However, with bad wifi (not their fault) I only received these emails after my flight."
Contra: "The food was terrible. Each of the planes we had taken with Aegean had to board a bus and shuttle to the plane, so boarding the plane was a bit disorganized. No in-flight entertainment."
Pro: "the meal tasted good"
Contra: "the flight suffered delay after delay and the scene during boarding was chaotic"
Pro: "comfortable flight"
The food was not good. After two days I still haven't received my checked in bags. They don't have an answer for status of locating them which shows they don't care for passengers.
Take too much time to get cpnnection flight. Did not get enough time toget refresh even for going rest room it is not enough time. For wheelchaor person like me face too much trouble. Idont wish to go next time in emirat and fly dubai. Not sugest any senior citizon to fly with this.
Flight was cancelled. Kayak agents were not helpful at all to rebook flights. Worst experience in customer service. Kayak did not even informed me about the flight cancellation. I only came to know after reaching the airport. Horrible experience
Pro: "Amazing crew,spacious seating and great service."
Contra: "Charged me 330$ for 1 baggage I don’t know for what and supervisor very rude."
Pro: "Quick flight"
Contra: "Overhead space too limited, grumpy staff, bad food options"
Pro: "Checkin and crew were super helpful"
Contra: "Entertainment options"
Pro: "The colors of the plane and the relaxed uniform"
Contra: "The food ahould be better"
Pro: "I did not realize the flight was a Fly Dubai plane until I got to the airport. I intentionally bought Emirates Airline ticket so that I did not have to go Fly Dubai. Fly Dubai just plain sucks."
Contra: "Make it clear this is a Fly Dubai flight and not Emirates. I feel deceived and cheated."
Contra: "To Give water to the passengers, Make entertainment free of charge."
Contra: "FlyDubai has really uncomfortable seats!"
Pro: "L Are departure but timely arrival."
Contra: "Food is not great"
Pro: "We were pleasantly surprised at the roominess of the aircraft. We went expecting cramped spaces, but this was comfortable, even for a nearly 7 hour flight."
Contra: "Nothing really."
Pro: "was good"
Contra: "the person for checking and giving the boarding passes logged me with my passport while i was supposed to be checked in with my Emirates ID, and that caused a conflict in kuwait airport"
Pro: "Staff was great. Smooth flight"
Contra: "Did not want to check my luggage and was 2 pounds over. Now my brand new bag has a 6 inch slash in it."
Contra: "I paid for Emirates and not for a low fare airline Fly Dubai. The overall service was poor and fly Dubai is nothing but a rip-off."
Pro: "Quick service"
Contra: "Small plane, uncomfortable seats, bad food"
Contra: "See above"
Pro: "I loved the shuttle, the boarding and the professionalism of the staff. The entertainment is second to none. It was very cool to have so many options to choose from."
Contra: "There was no snacks."
Pro: "Screens weren’t working, rude staff members and huge queues at the airport! Am sticking with Emirates!"
Contra: "Everything. I booked a flight Prague to Dubai and return with Emirates and flew Prague to Dubai on a very nice Emirates A380 800, nice seats, nice "free" food and drink profesional crew. Return was coad shared on cheap FlyDubai, bad seats, kept hitting my knees on the seat in front had to buy drinks and snacks. If I wanted a cheap airline I would have booked it. I will make sure when booking an Emirates flight if it is code shared with Flydubai I will look for another flight."
Pro: "Plane was under half full"
Contra: "Boarded on time but sat on the ground over an hour with delay. Food not an option, no water"
Pro: "relatively clean"
Contra: "I was NOT impressed with this airline. I have never been on a transcontinental flight that did not provide on board entertainment or food. I thought the absence of both was ridiculous. Plus I went to try to read the news option- which was actually free and the papers were from 2014!!!! WTH?!There is no room to put everything- no pouch in the seat ahead of you so nowhere to put the food or drink that you have to bring on board or any of your travel things. I have no idea why. The FlyDubai terminal in Dubai is also quite lacking- I felt like I was trapped in crappy restaurant. I'm not certain that I will ever use use this airline again- not impressed."
Pro: "The pilot did his best to save me time but in vain. Plane was not as contested , more leg room. Good planes."
Contra: "No refreshments. No television."
Contra: "cheap budget flight very surprised Emeritas would use v this for the second leg of the flight plane was old and tired and for a 5 hour flight no food or drinks supplied very poor quality would avoid in future"
Pro: "We are arived safe"
Contra: "The attitude of the crew it was bad and the comportment very ignorant"
Pro: "As always, arriving home after two weeks away on an international trip is thrilling. The trip is SO LONG."
Pro: "Nice short flight"
Contra: "had to pay for water."
Pro: "a good service"
Pro: "i liked the fact that you showed my destination along the way!!"
Contra: "I prefer to have all misc costs incorporated into the ticket, the nickel and dime adds is aggravating."
Contra: "You should warn people who are purchasing one ticket from two airlines about flydubai being a different terminal. It caused a great amount of stress to have to go through immigration, get my luggage, exchange money in order to pay for a taxi to get to the other terminal. I barely made my connection. I was not a happy customer yesterday."
Pro: "The overall was ok"
Contra: "The return flight was expensive with no luggage allowance. We pay lots of many for one 18 KG. I don't know why 3 tickets not get allowance for at least 21 KG! is that will make the flight go down?!"
Pro: "Nice FZ team fast and responsive"
Contra: "Not organized crowd and FZ team not capable to organize the change of seats"
Contra: "It is budget so no food, no entertainment. But they even didn't offer water. At least water. Room for legs was too little. Flight it self was good and on time"
Pro: "Accuracy and courtesy"
Contra: "It was very warm the air was stuffy"
Pro: "Flydubai's price and direct flight options to otherwise-underserved destinations are great."
Contra: "Flydubai has the least comfortable seats I've ever flown in. The pitch and width are well below-average. Baggage allowances are low compared to other airlines. This was my 5th Flydubai flight and I have not had an in-seat entertainment screen that worked yet. The food options are limited, and they're usually out of stock."
Pro: "I suppose the price."
Contra: "Absolutely nothing was provided. For a 5 hour flight everything cost, including the water ($2). I bought a terrible, nearly inedible, sandwich for $6. No entertainment. No food or drink unless you paid. And the exit row seats went empty the entire flight because, unlike most other airlines, they didn't fill them when no one paid the extra $100 to buy the increased leg room, they wouldn't let anyone move there. Noting pleasant about the experience. And it was esp. galling after flying 12 hours on Emirates, which was fantastic in every way!"
Contra: "The are so cheap no water to drink"
Pro: "The staff was very helpful."
Contra: "It's a pay for what you get kind of airline, but that is to be expected. Overall good."
Contra: "Delayed for nearly 4 hours, no reason given, no staff visible to talk to, nothing offered to us."
Pro: "The flight from Kuwait to Dubai was great. On time and well organized."
Contra: "As a frequent traveller I understand that delays are just part of air travel. However, my flight from Dubai to Kuwait on Fly Dubai demonstrated just how disorganized and bungled an airline can truly be. The aircrew and staff did their best under incredibly stressful circumstances and were incredibly professional. However, I have never seen logistics messed up so badly. It would be one thing to cancel and reschedule a flight for later in the day but to leave people stranded for 4 hours on the Tarmac, to take them off the plane and go back through screening to wait again at the same gate with no answers or announcements is just horrible mismanagement. My flight left 8 hours after its scheduled departure but the only updates we got were "15 more minutes", "20 more minutes", etc. while we queued up for HOURS. In the future, I'll pay the extra money to never fly with them again."
Pro: "really can not think of one good thing that i liked, i really don't!"
Contra: "due to weather conditions, flight delayed and this information was not shared by Flydubai crew (wherever they are?). This is the 2nd time that delay happened and airline failed to manage the passenger at boarding gate or airport screens. people were shouting and looking for one person to communicate with, but there was no one to talk to. So - bad management - no hot drinks onboard the flight - lake of ethics - terminal at dubai airport was crowded and lake of services and seates to stay on!"
Pro: "The only thing I liked about this airline was the flight they had available the day I needed it, and the price was reasonable. But the flight was oversold, so I wasnt able to take it anyways."
Contra: "Fly Dubai check in at Dubai Airport is run by non-employees. My wife and I waited 1.5 hours in line. The staff helps other customers who are late for their flight cut in front of the line, and therefore make everyone else late for their flight. We finally arrive to the front and are told our flight has been oversold, and that it is full. We asked to be put on another flight and they said the next ones leave tomorrow. We were told we had to go wait in another line to arrange a flight or refund. We waited in that line for almost 1 hour, and the employee gave us an email address written on a post it note, and said if we wanted a refund to email them. Just an awful airline. Some other passengers wanted the flight the next day and Fly Dubai offered them a hotel for the night but said the hotel is full. The airline has an awful check in system, awful customer service, and has yet to offer us a refund, or even reply to the email we sent them six days ago. Regardless of their ticket price I will never fly with this airline ever again."
Pro: "Its good but ever like emirate, Try to be best"
Contra: "I am not see you are not good but my first fly was with emirate due to emirate flydubai is no ..."