The sandwich was soggy and the tomato did not taste very good. Your food has been better on previous flights. Perhaps we were spoiled by the great food in Tbilisi. It would have been nice to have a b enter expectations of the check in process and time for our very early morning flight. Since there is very little in English at Tbilisi airport, and nobody we found who spoke it well, it was confusing to figure out all that we needed to be efficient for you.
The restaurant in the business lounge should work 24/7
I had the choice of selecting my own seat 💺, that was awesome 👏
We had 1h delay. We waited in the place for the whole time.
Pro: "Both friendly and professional"
Contra: "All is perfect! They couldn’t be better"
Pro: "Short, sweet, and yummy! Short trip, sweet experience with their staff and boarding process, and yummy snacks."
Pro: "Everything was fantastic"
Contra: "Prices please low and cheaper"
Contra: "seat cannot recline"
Pro: "Almost Everything"
Contra: "NOT THE AIRLINE'S FAULT - There was a 2 hours line for Passport check in Venice. Uncertainty about missing the flight."
Pro: "The Airbus is such an extremely "customer oriented' airplane."
Pro: "The transfer gates are always further away and there is no staff at the gates to help you. It's always a mad dash to catch your connecting flight. Turkish airport should consider transferring passengers with close connections through a faster line. Also, the security screening between flights doesn't offer any priority for passengers with tight connections"
Pro: "i like because can interline from qatar airways and baggage through as well. so i do not need to check in again."
Contra: "The boarding was a little more chaotic, but the host airport has a major influence on that process."
Pro: "World-class service at a price, convenience of connections, still free seat resevation and decent luggage allowance, two suitcases, for all of which other carriers extort extra payments."
Contra: "Little bit quicker tray collection after meal."
Pro: "The staff was nice & the food was pretty good for airline food. Good movie & entertainment selection. The usb charger at each seat was extremely convenient & helpful. The provided slippers, socks, lip balm, tooth brush, tooth paste & sleep mask were a very nice touch."
Contra: "The plane was extremely hot upon boarding & stayed that way for quite some time. People in our group thought they might pass out from the extreme heat. Once it cooled down, it was much more comfortable & bearable. Wish they offered more food items for those allergic to dairy/gluten."
Pro: "Boarding process started early and was efficient. Short flight so not much to say."
Contra: "We seemed to arrive late even though the boarding started early. Last call was displayed on the monitors 40 min before the flight took off which seemed excessive to me. And in spite of this we still didn’t arrive on time."
Contra: "seats a bit tight"
Pro: "Overall the plane was very comfortable."
Contra: "Waited on the plane to takeoff for an extra hour without explanation."
Contra: "I like everything"
Pro: "Generally efficient and comfortable."
Contra: "Leg room seemed a bit tight and the food didn't seem fresh."
Contra: "Passport control"
Pro: "Great experience for my first international flight."
Pro: "I have to say that I flew with different companies in my life, Turkish surprised me with the extra luggage and the quantity of food ( I am vegan and they gave me 2 yummy vegan meals). Also the sear were more comfortable than I expected"
Contra: "First of all the staff needs to work on their customers service. The flight was 1 hour and 45 min late and I had another flight to get in Istanbul to get to my final destination. I almost did not make it. The staff never gave us an explanation about what happened at the JFK I flew for 10 hours scared and stressed out. I asked the staff if it was possible at the time of landing to get out with the business class or somehow to get out before everybody else, but they were completely useless. Also in the middle of the flight a woman started feeling very bad. She had an intense migraine because of the high pressure, clearly the woman was not used to fly very often. The poor woman was ill and the entire crew was surrounding her. 7 ppl standing in the way of customers, a male attendant touched my shoulder with his private parts at least 5 times. Also every time they passed by the would hurt my shoulder or my arm with out even apologize. What kind of customer service is this? Forgetting about all the other passengers? Creating a situation of panick just because of how unprofessional they are? You can be the most comfortable or cheapest airline company and add all the luggage and food you want but if your crew doesn't know anything in customer service the customer will fly with a different company next time!"
Pro: "It was nice"
Contra: "Food was not that nice"
Pro: "Again, the crew was very young and greeting everyone with a smile, very accomodating. Loved the snack (Delta take notes). Time passed fast."
Pro: "i like the reception"
Contra: "i like how the crew welcome me.i all so like the food"
Pro: "Outstanding service Excellent food Adequate entertainment Seat recline was good for economy"
Contra: "For a long flight (8+ hours) legroom on this Airbus was quite cramped Again poor boarding announcements resulted in very chaotic boarding process"
Contra: "The layover was too long."
Pro: "Short but comfortable and pleasant flight."
Pro: "Great airline"
Contra: "More leg room is needed"
Pro: "I enjoyed that it was a new plane."
Contra: "Given that I have multiple sclerosis, I did not appreciate having to go up a set of steep steps in order to get onto the plane.."
Pro: "great good/service and very comfortable flight."
Contra: "I missed my first night of a booked hotel and activities, and I wasn't refunded for all of it."
Pro: "The flight was empty so got 3 seats to myself"
Contra: "Vegetarian meals were not good. Its a 13 and half hour leg and when in the middle of that long journey when asked for a snack, the crew was not aware of the options that were listed on their very own menu. They ended up telling me that they must have run out of one of the options listed in the menu which they were not aware even existed 2 minutes ago."
Pro: "Crew demeanor Cleanliness of the cabin Boarding process"
Contra: "Istanbul Airport facilities Food choices Alcohol selection Changing tkt and customer service"
Pro: "The best flight ever!"
Pro: "Love this airline!!"
Pro: "Everything from above and the fact that my bags got home untouched and on time. It would have been a disaster to have to drive back to Bucharest to pick them up at the later time like it happened with other airlines."
Contra: "Nothing at all"
Pro: "Good food. Flight was on time."
Contra: "Seat in front on me was broken. Reclined further than the rest on the seats, which limited the room I had."
Pro: "Selection of movies and other entertainment options"
Contra: "The distance between seats is pretty small. It was very uncomfortable 11 hours flight for a 6 foot tall individual. On our flight back I called flight attendant several times, however no one came and each time "call attendant" light was turned off remotely."
Pro: "Boarding employees were so polit The flight was on time"
Contra: "Entertainment were poor"
Pro: "Service, food."
Contra: "Check in booth when we checked in bags were very difficult to deal with."
Pro: "Crew is very friendly. The plan is very clean and designed well and fashioned. The entertainer movie is good but the not all the shows."
Contra: "The air condition of the two planes I used was very bad. There is only one type of food for breakfast. There is no much more to watch besides movies; no sitcoms or decomntries found"
Pro: "The food and crew service"
Contra: "The leg room is really limited in the economy cabin"
Contra: "I did not like the kind of airplain it is not like the plain it gose to uorp or usa. Please try to imrove and bring good airplain. I flyed from dammam and bahrain and the ace of the plain for differnte time it was not good."
Pro: "The service/ time schedule was correct/ the cleanliness/ the cabin crew were perfect"
Contra: "Nothing is bad as every detail from the flight was awesome"
Pro: "Prompt service throughout."
Contra: "Would have preferred gate departure and arrival."
Contra: "It was full, Ben if Lufthansa said on their website that they keep physical distance for passangers! Liars!"
Pro: "Lufthansa is a great airline."
Contra: "Food was so hot that it was difficult to remove the packaging to be able to eat the pasta.... Desert was ok, brownie was real hard and too sweet...."
Pro: "Uncomfortable seats"
Pro: "The crew were nice enough. However, I thought it was strange that the flight attendant woke up the guy next to me to see if he wanted to eat, which he didn’t."
Contra: "Checking in was bad. We had difficulty with the agent, who said that we needed to wrap our plastic tubs. We have flown other airlines using these same tubs for 15 years. After our minor altercation, the food on the two legs from Dammam and then on to Atlanta was very bad. I am not very picky with food and like just about anything. However, I was unable to eat the food served in 2 out of 3 meals. My time on Frankfurt was also not very pleasant. I will most likely try to avoid Lufthansa in the future."
Pro: "Amazing crew and service."
Contra: "Seat space extremely low for tall person."
Pro: "Nothing, the crew was terrible with very bad attitude, the food is very bad and the seats and bathrooms were awful."
Contra: "Every thing should be replaced starting with the crew."
Pro: "DTW to FRA leg was direct, customs arriva was quick, select male staff on both legs of flight friendly."
Contra: "Numerous instances of curt or rude airline personnel throughout trip. On the plane, stewardesses made it clear that they were not interested in providing drink or bassinet help as they had ‘paper work requirements’ or other more important things to do. Very shocking for business class tickets."
Contra: "Im tall and couldn’t affort the better spaced seats so I was pretty cramped on most flights and I paid over $200 to even get those, just so my wife and I could sit together."
Contra: "Flight was delayed"
Pro: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Contra: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."
Contra: "I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers."
Pro: "The whole trip went smoothly. The price was right. There was a very bad storm in Charlotte before departure. Lufthansa made a delay, and I was very happy about that decision. They were very informative about connections, and emailed important information. Friendly, competent staff!"
Contra: "getting fine from DC to Munchen and Munchen to Bucharest, 7 h delayed but we get to Romania. - when waiting for the luggages, guess what? Both luggages are missing. -made the complainment, now we are waiting to show up in Romania and to be delivered at home. -went to pick up the rental car, because of the plane delay, they gave our car away. -after trying several companies, we found a car, 3 times more expensive, but we have a car....yeeyy"
Pro: "The food and crew were great.."
Contra: "There was a four hour delay due to a malfunction on the plane in Frankfurt. Upon landing in Atlanta there was no gate to deplane from so we had to sit on the hot plane for over an hour (still sitting as I’m writing this)."
Pro: "The flight crew was amazing and the overall experience was great."
Pro: "The food was pretty decent."
Contra: "The seats are uncomfortable and do not recline. The plane was old. No entertainment. For the money look elsewhere."
Pro: "Cabin was clean"
Contra: "Boarding and airpot staff were horrible: rude, chaotic experience especially in Munich and Frankfurt. Main issue was rude staff... No concept of customer service ."
Pro: "I flew premium economy from Hong Kong to Frankfurt on the A340-600. The crew was excellent, attentive and friendly. They always have a great attitude and this has been consistent with my previous experiences with Lufthansa. The seat and meal were average for premium economy, but the crew more than made up for it."
Contra: "The seats were quite hard and lacking in padding in premium economy. The meal was average and nothing to bring home to."
Pro: "Excellent service. They really brought around the drinks and food and seemed to be there when you were looking for more."
Pro: "Good food, service. Love that toilets are downstairs"
Contra: "New planes are smaller and more cramped"
Pro: "Excellent service during the two hour trip. No complaints whatsoever!"
Contra: "No headrest screens for entertainment but I had my phone and downloaded movies and shoes prior to leaving the US."
Pro: "Since the flight was not full I could stretch out to sleep. I liked the extensive movie selection"
Pro: "Crew is very friendly, seats are extremely comfortable and good room overall, comfortable flight."
Contra: "Hi, To be honest, it was embarrassing to serve that dish on such a major airline. Chicken with bbq sauce and corn or something like that. Was distasteful I couldn’t take more than 2 small bites."
Pro: "Everything is good"
Contra: "Food use to be better"
Pro: "Food was good. The entertainment was better as long as the system wasn’t locking up. Fairly clean plain"
Pro: "Munich airport is very well organized."
Pro: "W we’re a few minutes late and they waited for us. We truly appreciate their cooperation. 5 strat services."
Pro: "Wonderful crew and amazing soft landing, like cream."
Pro: "Efficient boarding, friendly crew."
Pro: "Very nice personals, I'm so happy."
Pro: "Crew was welcoming and seats ok for a short flight."
Contra: "It seemed llike the boarding was rushed and a bit hectic."
Pro: "It got me to my destination safely."
Contra: "Frankly I don't even remember since it was so early in the morning. Uneventful which I guess is good."
Contra: "Didn't happen yet."
Pro: "N-o entertainment"
Pro: "Crew was friendly. I enjoyed the choice of entertainment. Food and drink were fine."
Contra: "I wish we had more leg room. It was so crowded and I could barely move!"
Contra: "There is no entertainment so I do not know it should be rates."
Pro: "Very friendly crew, smooth flight ( great pilots)"
Contra: "Food was carb heavy. I wish you would offer more protein and vegetable choices."
Pro: "United airlines a319 was quite shakey felt uncomfortable whereas the Lufthansa connection with the a320 was way better only a bit shakey but felt comfortable and enjoyed the flight."
Contra: "United airlines connection was quite bad. Was 15 min late but didn't really mind it"
Pro: "Everything was good."
Pro: "I fleweconomy. Flight on time. Boarding was quick. Food is so so bordering to poor. On the plus side the portion was small and is good when want to go on diet."
Pro: "The plane was parked away from the gate. We boarded the service bus to get there 20 minutes before departure time. But it took more than 20 minutes while mid way waiting for clearance to leave for the plane. The service bus did not turn on the AC while we waited even though we complained. We were suffocating. There was no entertainment on the plane."
Pro: "flight was on time and the crew was wonderful"
Contra: "Plane was"
Contra: "I expected to see s German food on s German airplane. Dissapointing."
Pro: "The crew was friendlier. the plane was way cleaner than the previous one. The food was more decent."
Contra: "The crew wasn't too willing to help with the carry-on baggage, for example - I kept looking for a while for an available spot to deposit mine."
Pro: "going home"
Contra: "support call line entertainment food connection time all sub standard in economy plus... will not use again."
Thumbs up for KLM crew, planes and Schiphol Airport, though short on staff and a little late everything went smooth, including the flight.
Problems with the in-flight wi-fi (none) and the flight info (none). However, movies worked fine and the selection is exceptional.
Very cramped flight, overhead bins were all completely filled, and passengers had to fly with bags by their feet which was not very comfortable for me personally.
Swift clean friendly on time
Pro: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Contra: "No suggestions."
Contra: "The touch screen did not work properly"
Pro: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Contra: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Pro: "Information sharing by pilots and crew. Economy class leg room is good."
Contra: "All good up to the level"
Pro: "Decent price for economy comfort seat, 4A."
Contra: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Pro: "The crew was professional & friendly"
Contra: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Contra: "When its rain we shouldn’t walk to the air plain"
Pro: "Everything works and quick to get to destination."
Pro: "very nice crew"
Contra: "my baggage was lost"
Pro: "Food and service"
Contra: "Working wifi would be good. Better A/C. More comfortable seats"
Pro: "Seat was comfy and spacious for economy class"
Contra: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "Friendly crew, upgraded seat was worthwhile"
Contra: "More snacks in between meals,"
Contra: "Head support for 6 feet plus people on seats would be good"
Pro: "Nice aircraft"
Contra: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
Contra: "Flight cancelled"
Pro: "quick/efficient boarding - good staff - good food - easy flight !"
Contra: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Pro: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Contra: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Pro: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Pro: "Gaps between seats are very narrow."
Contra: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Pro: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Pro: "Very pleasant, professional crew"
Contra: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Pro: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Pro: "Flying with KLM is a pleasure"
Pro: "Nice flight ...was comfortable travel ...good food.Thanks"
Contra: "No such things"
Pro: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Contra: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Pro: "I slept pretty much the whole time"
Pro: "Arrived early!"
Contra: "Boarding seemed disorganized."
Pro: "Wifi on Board"
Pro: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Contra: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Pro: "Excellent very good"
Contra: "Everting so good ex"
Contra: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"
Contra: "Tiny old cramped plane."
Pro: "Short-hop flight, fit for purpose."
Pro: "staff was fine"
Contra: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Contra: "OLD OLD plane with hard seats and tiny screens"
Pro: "Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system"
Contra: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Contra: "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"
The food was not good. After two days I still haven't received my checked in bags. They don't have an answer for status of locating them which shows they don't care for passengers.
Contra: "Charged me 330$ for 1 baggage I don’t know for what and supervisor very rude."
Pro: "Easy check in, less crowded, exclusive airports (both in kuwait and dubai)"
Contra: "Seat space and entertainment"
Pro: "Nice crew"
Contra: "The waiting time in the cold area just in front of the door of the plane."
Pro: "Very prompt. Nice crew."
Contra: "Comfortable enough seat could be better. Food Entertainment -there was none."
Contra: "My flght shouldn't have been rescheduled.... M facing lot of problems"
Pro: "I like overall, excellent service, entertainment etc.I would be flying next time with emirates."
Contra: "Nothing I can say.It meets my satisfaction."
Contra: "Turtle service, clumsy staff.. Long lines ups for boarding and buses.... Terrible food"
Contra: "The crew are extremely rude"
Pro: "Was given a vegan sandwich, told crew member I didn't want it, wasn't offered another type."
Contra: "Cramped, after paying for onboard wifi they didn't start it until in the air, and shut it off before landing.. it took time to taxi, and get off the plane and I couldn't make calls or contact ppl. TV monitor didn't work"
Pro: "was good"
Contra: "the person for checking and giving the boarding passes logged me with my passport while i was supposed to be checked in with my Emirates ID, and that caused a conflict in kuwait airport"
Contra: "Many people on board were watching video without headphones. It was very annoying and hard to sleep."
Pro: "I had to stay forceibali at Dubai overnight they did not give my boarding pass earlier."
Contra: "Also flight attendant did not serve water or snack in time we had to call attendant many times."
Contra: "The flight was held on the tarmac for nearly 40 minutes. It was a full flight with no air ventilation and the heat was overwhelming."
Pro: "Quick service"
Contra: "Small plane, uncomfortable seats, bad food"
Pro: "Fast, smooth, early. Great crew! Great PILOT!"
Contra: "See above"
Pro: "Because I booked my flights by emirates then I found my flight on flay Dubai !!"
Contra: "Use the logo for partners in the booking page"
Pro: "I loved the shuttle, the boarding and the professionalism of the staff. The entertainment is second to none. It was very cool to have so many options to choose from."
Contra: "There was no snacks."
Pro: "Screens weren’t working, rude staff members and huge queues at the airport! Am sticking with Emirates!"
Pro: "We got to sit in the front"
Contra: "The flight was delayed more than two hours and there were no TVs on the plane"
Pro: "It was on time"
Contra: "Service was good but no free food and beverage it is sad You could do better"
Contra: "Didn't make it to my destination yet"
Contra: "Still stranded in airport!!! Weather condition is fair and all other flights left and only Fly Dubai delays without explanation"
Pro: "Friendly flight crew!"
Contra: "Rough landing"
Pro: "Plane was under half full"
Contra: "Boarded on time but sat on the ground over an hour with delay. Food not an option, no water"
Pro: "Average flight and service."
Contra: "Unfortunate that my FlyDubai checked in luggage from Skopje to Dubai was not transferred onto my connecting Qantas flight. I will be disappointing if not recovered."
Contra: "Not on time. Most entertainment screens not working. You choose a seat and you will find someone sitting on it amd the crew will simply say choose a seat in the back."
Pro: "crew outfits"
Contra: "no entertainment, no food, delays, terrible dubai terminal for 8+ hours- you certainly do not get what you pay for."
Pro: "relatively clean"
Contra: "I was NOT impressed with this airline. I have never been on a transcontinental flight that did not provide on board entertainment or food. I thought the absence of both was ridiculous. Plus I went to try to read the news option- which was actually free and the papers were from 2014!!!! WTH?!There is no room to put everything- no pouch in the seat ahead of you so nowhere to put the food or drink that you have to bring on board or any of your travel things. I have no idea why. The FlyDubai terminal in Dubai is also quite lacking- I felt like I was trapped in crappy restaurant. I'm not certain that I will ever use use this airline again- not impressed."
Pro: "I made it to my destinations (Amman and Dubai) safely."
Contra: "- Airport check-in line was ridiculous. Only two Fly Dubai agents working (1 for regular people and 1 for the crew) - Had to take a shuttle to board the plane. The plane wasn't ready/clean. Had to wait on said bus, packed like sardines for another 10-15 minutes. - Agents in Amman arrived late to the check-in desk and fumbled around for at least 10 minutes finding paper/logging-into the system etc. - MANY Customers stood up WAY before the pilot signaled it was safe. This has to be a safety regulation/problem. Flight attendants did nothing. - The screens/entertainment system on the flight didn't work. Absolutely useless."
Contra: "It took too long to board"
Pro: "We are arived safe"
Contra: "The attitude of the crew it was bad and the comportment very ignorant"
Contra: "The detailes of no survives and every thing that is paid only apear after confermation of booking .. Cheating deals"
Pro: "Good for an LCC."
Contra: "Termiinal 2 at Dubai is very overcrowded. As I bought this flight as part of an Emirates ticket, it would have been nice if a meal would have been included."
Pro: "As always, arriving home after two weeks away on an international trip is thrilling. The trip is SO LONG."
Contra: "The tv didn’t work and the seats were not comfortable at all."
Contra: "You should warn people who are purchasing one ticket from two airlines about flydubai being a different terminal. It caused a great amount of stress to have to go through immigration, get my luggage, exchange money in order to pay for a taxi to get to the other terminal. I barely made my connection. I was not a happy customer yesterday."
Pro: "offers transit areas"
Contra: "not comfortable ..time-chairs. 1- chairs- hard and tight . 2- time-late always. not on the time like we are comming in 2 houers before debarture and waiting 2 or 3 houers more gust to inter the air plain.and take off.exp time to flay 1 .writen in the ticket take of effectlvely at 2 or 3 .this is haben to me in the last time i flay with this air line. 3- entrance suddenly changed. exp wrtin 11 in the ticket chang to 3 in the air port. and this openion for most people who tray flay d. thanks for your attention."
Pro: "I got to my destination safely and on time"
Contra: "No air conditioning made for a very warm flight, no drinks or food, no entertainment"
Pro: "On offers their rates are good."
Contra: "As family we tend to buy luggage based on need with Credit card. They seem to block online checkin always for credit card payment. So even if you go 3 hours before flight the family cant get seats together. Than you go through drama of convincing people in flight to adjust."
Contra: "It was very warm the air was stuffy"
Pro: "Absolutely nothing,"
Contra: "The seat was soaking wet due to faulty air conditioning. The screen was broken so I did not enjoy the TV that I paid for. Many of the menu items were not available."
Contra: "I had an emergency and wanted to delay my flight, but they asked me to pay for a penalty that was almost the tickets prices."
Pro: "The flight, crew members, pilots were amazing. Take off and landing couldn't be any smoother."
Contra: "This is second time I land in zone B, terminals F. The worst terminals and airport treatment by the staff ever. You can never get a complete answer or help, staff most don't care about your concern. No help can be assisted in any way possible. Few of the staff are professionals and know what their job is, others not at all. Bathrooms are disgusting, I have 12 hour layover, to sit in a lounge I need to pay 120$ , just to sit on a proper chair. In short you have money they welcome you, you don't , too bad find your way they don't care. Very over rated airport. Should be considered one of the worst, or maybe this terminal is made for unnecessary people, when their entrance phrase clearly states Dubai connecting the world. Connecting nothing. Simple money transfer isn't available, in case of emergency you need money, too bad sit yourself down and do nothing. Once again very over rated, and I will publish my review in all travel guides."
Pro: "Flight left exactly on time."
Contra: "Why give out boarding zones if the Kathmandu flights are all a mad scramble anyway?"
Contra: "Delayed for nearly 4 hours, no reason given, no staff visible to talk to, nothing offered to us."
Contra: "Over three hours delay with no information"
Pro: "The crews were great on both legs of the flight. Seating was not too bad. When boarding finally started, it was fast."
Contra: "Both of my flights were delayed, and in both situations no one would tell anyone what was going on. Leaving passengers in the dark about their travels is a terrible experience."
Meal should be included in the price and seats
Pro: "Departure on time, arrival ahead of time."
Contra: "There is FAR TO MUCH chatter on the PA system. Cut the crap man! There are to many wining kids on board. DONT SELL TICKETS TO PARENTS WITH SMALL KIDS. They are VERY annoying."
Pro: "The price was good"
Contra: "A lot of confusion at the airport when we wanted to check our bags. I felt they could have directed traffic (the people trying to check in) better."
Pro: "The crew was fine."
Contra: "Pegasus should upgrade the payment method through cards. They should accept more types of bank cards."
Pro: "Good price basic amenities but all in all a great deal"
Contra: "Everything was great!"
Contra: "I was traveling with sports equipment and tried to pay for it online. I could not find a place to buy extra lugggage for sports only normal luggage, so I had 20kg. Then I was told at the airport I had to pay 100 chf extra for my surfboard. Don’t make the website difficult to use and then charge me extra. It feels dishonest."
Contra: "1 hour delay nearly cost me my connection no assistance provided"
Pro: "I liked that it's first and last time"
Contra: "Never in time and the POS machine on board never works with debit cards or cards without PIN code .... it didn’t work with more than half of the passengers on board!!! Oh they also charged me 47 euros for just 4 kgs of extra weight!!! Unacceptable !"
Contra: "Crew was rude to all passengers"
Contra: "Food is not for free"
Pro: "Cheap ticket"
Contra: "Worst airline ever, no water or juice even when one of the passengers had diabetes and needed sugar."
Pro: "The worst airport ever"
Contra: "The boarding pass , they opened my baggage like 3 times and start making chaos in it and ruin many things inside it , plus it always delayed in time"
Contra: "Airline stuff was bad in palne which not care about undisable boy was travel with me"
Pro: "Did not like anything about it,"
Contra: "My luggage is lost I am in Erbil just me and my passport !!! Hello no compensation no sorry !! Just fill a form and put your name and bye !!!"
Contra: "Old plane"
Contra: "my flight from Rome to Istanbul delayed 1 hour so i missed my second flight to Athens and they asked me to stay at the airport till the next day waiting for free seat :( but i refused and i fighting with them .. then they found a free seat in the next flight"
Contra: "Plane was hot, ground staff were rude, airport outside of Istanbul is one of the worst I've ever seen."
Pro: "The preorder food is good."
Contra: "The flight was delayed by 45 minutes."
Pro: "It has good crew members and fine alternatives for eating."
Contra: "No entertainment option is available."
Pro: "food that we bought was ok Fast boarding on time departure nice crew"
Contra: "really narrow seats no options to lower the back of the seat Water cost money no TV"
Pro: "Firstly, Overbuggage limits were put into practice with a mindset of just to f* the customers and consequently almost every single passenger has to end up paying at such overated fees that were equal to a level of a business ticket of any well known first class airline company.I , myself, had to pay 450£ in total for the ticket , just because of 34 kg of a luggage weight though 20 kg of this amount was included in the ticket. Sirs, if you really will only take this complaint as just to watch and say that this was a company policy then i will definetly never choose your services either again.Also, from the bottom of my heart, i will never feel tired to share and spead around this nasty experience of mine on each and every social media occasion , when i will have a word to say. Within only one flight on that day ,the total buggage revenue of the company was equal to a sum of 23,000 £ in total, despite the plane was ridiculously abit bigger than a small box. Sirs, Pls rethink over what i said. This is far beyond to accept and fit into any int'l trade rules.17£ fee for 1 kg !?? Best Regards"
Pro: "Desk personnel who checked us in spoke Not One Single Word to us in any language. We were kept standing in line to board even though the plane was late."
Contra: "The plane wasn't cleaned and empty bottle, used tissues and remainders of the meal served on previous flight were on our seats. People were not helped to stow carry ons and many should have been requested to check large carryon bags. They were out of beer even though beverages had just been loaded. Attendants could not clearly communicate the price of a beverage."
Pro: "The seats were not too tight and the food is not extensively expensive"
Contra: "No Internet access at Istanbul airport which isahugh issue nowadays!"
Pro: "clean aircraft"
Contra: "Flights are overcrowded, chairs won't recline, even a glass of water will cost you, transit via buses"
Pro: "They canceled the flight 1 earlier than its time, and refused to refund. Instead asked the passengers to come tomorrow next time. What about the connections? All lost, or canceled other flights."
Contra: "You have to pay for water. So, basically, you are on a 4 hour flight, and you get one free cup of water After that, you're out of luck, because you have to buy water. Nice. Obviously, a very cheap stripped down plane. So no entertainment. But that is okay with low cost carriers."
Pro: "No problems at all, everything was OK and most important, on time"
Pro: "it's fine. It gets you from point A to point B."
Contra: "It's almost outrageous that they don't give water."
Contra: "Late in time"
Contra: "It's the worst airline ever, delays (NO EXCUSES), non-comfortable seats, very bad customer experience..."
Pro: "Staff was super friendly and efficient."
Contra: "The smallest leg room I have ever experienced! Flight was 30 min late, with no explanation...but we had a long layover so didn't really care."
Contra: "All they wanted was money. It was a scam. What is 8kg for a canyon? They would have charged me $75 for 5 kg! The only reason they didn't is because their system was down. They tried my credit cards and when that didn't work, they asked for cash. I never carry more than $5. There was no order in the airport and it was absolute mayhem. I went from line to line. I will never use this airline aha in! TWO hours to get my boarding pass? Anthony Gallo"
Pro: "Seating is comfortable enough with sufficient leg space."
Contra: "As there is no entertainment nor food served on board the grade has to be the minimum score. Precisely that there is no entertainment system."
Pro: "Flight crew"
Contra: "How could you ask about entertainment when there is nothing to intertain in these planes! No screens, expensive and bad food, even the menue and magazines were not available on half of the seats, not to mention the worst and smallest seat i have ever been in, although i travel on many other economic airlines! There is nothing but poor, bad and boring flights. The sad thing is that i payed too much for this flight. Oh i forgot, it's also delayed and we wait for half an hour and then, they came with only one bus to take all the people to plane whwn there are many people who can't hold themselves in that crowded bus!"
Contra: "The flight was delayed and that's normal for them I guess .. worst cabin crew ever."
Contra: "It took me two hours in line just to print my boarding pass even though I checked in online. Many of us thought we would miss the flight. Terrible customer service. I'm never flying with them again"
Contra: "The flight got delayed. One of my loggage didnt got to bucharest only at the evening of my second day."
Pro: "The crew rushed us to the next Pegasus flight (Istanbul to Beirut) so that we made it on time."
Contra: "The flight departed nearly an hour late after idling on the tarmac. All food is for purchase. There is no in-flight entertainment."
Contra: "Pegasus airline did not inform us any delay until we asked. They should make delay information to passengers. Other one is when taxi aircraft to runway, make some strange noise come from celing. Alike cable is rubbing something. Crew should report to mechanic."
Pro: "It was a smooth ontime flight, helpful customer service."