2 hours delay on the plane causing us to miss our connection
Contra: "The check in gate wouldn't let us board and we lost all our money! :)"
Pro: "The crew was very nice and helpful, the plane left on time and landed on time"
Pro: "Good on business class was amazing and the staff was always ready to help with any questions."
Contra: "Flight was delayed twice and because of that the airplane was not as clean as it should of been"
Pro: "I did not make this connection due to delayed first flight and the most poorly organized and staffed airport!!!"
Contra: "Getting reimbursed!"
Pro: "Flight was the best I've taken in a long time - comfortable plane with plenty of room between rows friendly crew and tasty food"
Contra: "Check-in was ridiculous it took almost an hour to check in even though there were not many people in front of us and boarding took a very long time"
Pro: "Was on time and staff is always great"
Contra: "The food honestly"
Pro: "This leg of the flight we were pleased with after buying another ticket to Athens."
Pro: "The flight attendant was welcoming at the door and the service was done efficiently."
Contra: "The tv monitor at the airport never bother to inform the passengers which was the boarding gate. After asking other passengers we deducted the gate number. The boarding was like a cattle drive bordering on a stampede since Aegean Airlines didn’t bother to divide passengers by groups, so people rushed to be first in line. We waited standing with our carryons for over 45minutes. Nobody knew what was happening or when they will start boarding. Naturally, when we finally got on board people where blocking the aisle because Aegean didn’t bother to board from back to front as it is usually done. The flight attendants were sweet but their English was almost unintelligible. My brother works and I worked for major airlines and have never seen anything so disorganized and unprofessional."
Contra: "We have a delay. Alrhoght we order kosher food- we werent in the list- so there was no food for us. At the end one of the passagers didnt wanted to eat so they gave us his portion. Was cold and the feeling of been forget is bad. Specially when you are traveling with a 2y old. That is hungry abd tired. Very disapointed."
Pro: "the damage my luggage ."
Pro: "Cabin crew was good."
Contra: "Delays are unavoidable. But better communication during delays would be helpful"
Pro: "The flight was smooth, the staff friendly and did realize we would be served a full meal for a two hour flight from Athens to London; unexpected and appreciated."
Contra: "We didn’t board the plane at the times listed, it was running behind."
Pro: "Love the friendly staff!"
Contra: "40 mins inside the plane before departing with temperature 30 Celsius when aircondition not functional"
Pro: "Ease of boarding and crew"
Pro: "crow and food and cooporatio was wow"
Contra: "seat was so hard"
Pro: "The staff especially the cabin crew were very professional and Courteous. The food was fantastic and served well."
Contra: "Being called to wait to board in a Que when we did not need to like Ryan Air"
Pro: "I will definitely do this trip again , I loved this trip so much unfortunately I didn’t have enough time to visit the islands but that’s a must . The people were very nice , the majority spoke english so you won’t have a problem going places and asking questions . Food was great and reasonable. I will definitely do this again !!!"
Contra: "I went in the end of March still a little cold."
Pro: "The service the food the crew. All good."
Pro: "Service, food, entertainment was good! Plane wasn’t full so made a more comfortable trip."
Contra: "Had to wait over an hour before take off for repair. But happy they were conscientious about fixes."
Contra: "Was delayed and had to stay on the plan for more than half hour before lift off."
Contra: "I wasn't aware I was supposed to pay for my luggage"
Contra: "I did not understand flight attendants in english because of their bad pronunciation and I did not know what their saying all flight."
Pro: "I was tricked into not having checked luggage by your website. I had to pay for checked luggage. Your site is responsible. I should receive a reimbursement for this incident."
Pro: "short flight but managed to get some coffee/food, very helpful and polite crew as always"
Pro: "We got a full meal and a drink. The crew was nice and accommodating!!!!"
Pro: "Boarding was quick and easy, painless and the flight was on time"
Contra: "They kept the lights on the entire time on a 11PM 4 hour flight. The cabin temperature was very warm and not much room in each row."
Contra: "Too much of uncontrolled loud talk between passengers above 25 - 30 yrs old on either side of aisle at night 10 - 12 PM without even thinking that other passengers are around. Flight attendants could have been courteous by asking them to keep the noise low. My baggage did not arrive for 4 days in Cairo and no one was responding to calls and even went to airport twice . offices were closed during day time . Last day before leaving with the help of a travel agent I was lucky to get my luggage. There was almost a brawl at airport as people were unhappy because their baggage did not come from tel aviv to cairo. Very poor handling of delayed baggage. Not even a call from the airline. Not sure if it was offloaded in Tel Aviv or Athens."
Contra: "rude staff $240 to check 2 bags round trip WHICH KAYAK/PRICELINE NEVER DISCLOSED TO ME. YOU SAID ECONOMY CLASS WHEN BOOKING NOT THE CRAPPY "0 BAG" SPECIAL ECONOMY. i WILL NEVER NEVER NEVER BOOK WITH KAYAK AGAIN."
Pro: "Professional and courteous service plus friendly staff plus Greek inspired food menu plus on-schedule performance equals Excellent Flight."
Pro: "I love airlines where you can drink wine with your food."
Contra: "Everything was good."
Pro: "Was pleasantly surprised to get a complimentary tasty meal and glass of wine from the polite elegant cheerful staff"
Pro: "Quick. Clean plane"
Contra: "Boarding a bit long but still fine"
Pro: "Amazing service from check in to onboard. Would definitely fly again."
Pro: "Good for the price seat are not the best but worth it for the money"
Pro: "The pleasant manner of the cabin crew and the offering of small candies before the flight departed. A small but nice gesture."
Pro: "fare & connection time"
Contra: "Check in opens 2 hours before the flight"
Pro: "Quick and direct flight."
Contra: "There wasn't any food or snacks. The airport was a bit chaotic."
Pro: "Comfortable airplane, excellent food, great service. No in-flight entertainment but I didn't expect entertainment on a regional flight. Overall this was a great travel experience. It's easy to see why Aegean Airlines is a top rated carrier!"
Pro: "Left a bit late but made up the time. The on board service was courteous and friendly and perfectly timed for this short flight."
Pro: "The staff at the counter and on the flight were very helpful."
Contra: "They could use better line control at the Budapest airport. It was unclear which was the appropriate line and the lines were more like a crowd merging than a line."
Pro: "Great service ,very fast"
Contra: "connection Athun to Ionnina was late , we lost the connection flghit nobady really helped us They sent us to wait to the flight next day After a lot of talking and shouting !!! they let us fly to Thesaloniki , so we lost a day driving to Ionnina at the return ther was a missunderatandig regarding the availibility at the flight"
Pro: "extra seat room. Very nice crew."
Contra: "No drink at the flight"
The 50 or more Hasidics refused to wear masks, despite the crew’s entreaties. The airline did not have an enforcement officer aboard, and there were no consequences awaiting them at JFK. Laws apply equally to all, and the Hasidism have no right to endanger passengers and crew.
Pentru mine totul a funcționat bine… chiar foarte bine
The crew was visible, helping and offering drinks all the time. The checking at the gate was unprofessional, and the boarding was a mess.
Pro: "Professional crew"
Contra: "Depart on time"
Contra: "Made me go through security twice, 2nd time was right before boarding. Reason: randomly selected. And, they lost my luggage. No valid explanation given. Apparently, will get delivered on next day’s flight. A disappointing experience."
Pro: "Food, in particular the vienna coffee choices were imprewsive."
Contra: "Seats very hard and uncomfortable in economy"
Pro: "It was better with the earache, plane felt cleaner, the crew was more friendly and attentive. Didn't feel as dark as the first flight."
Contra: "The Star Alliance flights aren't that cheap. Comparable price between Lufthansa, Swiss, SAS and Austrian. Lufthansa gives you food, and has friendly service. SAS gives you coffee and tea. On Austrian and Swiss I didn't get anything. For same price range and same alliance, that is a point I keep in mind. Now I mainly try to get onto Lufthansa flights (or Turkish Airlines which is my favorite). Even on Aegean, I got better food, and the magazine was better, plus there were some monitors to track the flight. Austrian feels cheaper than the others. That is the main point I didn't like."
Pro: "I had to pay 75 USD for 3.6 KG extra. Very annal"
Pro: "Nothing at all."
Contra: "Couldn’t get on the flight due to two cancellations of prior connecting flights. Utterly, totally unacceptable - and no explanation of why."
Pro: "Nothing. See below."
Contra: "Original flight cancelled so rebooked ojba floght five hours later - then with one hour to go until that second flight, that was cancelled as well. Totally unhelpful ground staff, who were oblivious to the fact that I had a work commitment the next day so couldn’t overnight in some random hotel at an airport to suit Austrian’s policies. Eventually routed via Lisbon which meant literally flying all night to arrive at 0600. Lufthansa and Austrian have some serious faults to correct."
Pro: "Seat size was decent, not like us airlines, there’s actually space for you knees."
Contra: "The plane was HUGE, too big. With such a big plane the crowd formed by the gate waiting to board was unmanageable. Also the giant plane felt like it was hard to maneuver during take off and landing. I would very much prefer a smaller plane. The touch screen in front of me was not always responding when I tried to tap the screen. The audio jack was also not working great; sometimes I did not have audio in my right earbud and I had to turn and fidget the plug. The earbuds provided by the airline did not even work when plugged into the screen, I had to use my own earbuds."
Contra: "The flight had delay more than 45 minutes I lost my bus connection"
Contra: "Delayed longer than the flight time"
Contra: "They lost my bag and refused to deliver it to my house once it was found. It is still at the airport"
Pro: "Macedonian staff were very helpful when I arrived early to get me checked in and situated"
Contra: "No food terrible idea to serve orange, oll dos nasty hands Stick to a site"
Contra: "They cancel the flight without letting me know!"
Contra: "Our flight was delayed by three hours due to “technical problems“. We were never updated during the weight and when we were told that the flight was canceled everyone was told to go back to the ticketing area to pick up their luggage and to find other options. When we were almost halfway there we were told to turn around and that the flight in fact was not canceled. The food was mediocre at best in the service on the plane was in adequate. They were understaffed and staff to peer to be stressed and fatigued. The seats were small and cramped and not well padded in the economy section. We are going to be flying on Lufthansa in the spring and will hope that their services are better than what we experienced on Austrian air."
Pro: "Boarding process quick and on time."
Contra: "no entertainment to rate."
Pro: "The crew was very attentive, generous and courteous."
Pro: "Comfort was good because I had a whole bench to myself!"
Contra: "The flight was delayed but due to efforts of the pilot we were on time!"
Pro: "The food and service were fantastic!"
Contra: "If possible, perry there could have been entertainment on the plane."
Pro: "I will never travel with Austrian airlines again"
Contra: "My flight was cancel,then they transfer me to swees airlines they checked me in they took my luggage and then they told me I can't travel coz I can't make 2 stops inside the Europe. I have to wait 1 hour and 30 minutes to fine my bags . I went back and forth from terminal 1 and 4 many times.The changed my flight to turkey airlines and I wait 9 more hours at airport to check in again. Terrible experience ☹️☹️☹️☹️☹️☹️☹️☹️☹️"
Pro: "Spacious aircraft. Polite crew. Even good food. On time."
Pro: "Emergency exit row leg room. Good stuff."
Contra: "Flight time, slightly delayed departure."
Pro: "The plane arrived at destination ahead of schedule."
Contra: "€40 for a single 12 kg checked bag--that could have been gate checked? Seems excessive to this traveler."
Pro: "My wife And infant son we're flying out and when I got them there ticket I asked if they had any available seats with leg room and he said there was nothing available but the best he could do was aisle. When my wife n son went to board on the Stewart or stewardess told them that they are not sitting there and that they will be flying first class today. When my wife landed n told me I was extremely happy that they saw her with a baby and gave my wife n son that option to sit in first class then be tied up in economy and no so comfortable. I greatly appreciate the hospitality you have given my wife n son. Thank you Filip"
Pro: "Left on time, exit row seats and a simple, yet adequate meal. The beverage cart came by a few times."
Contra: "No tv, maps or entertainment at all."
Contra: "The departing time is quite bad 4:20 in the morning"
Contra: "The birding officer didn't inform me about the visa requirements to cross from Dusslouf to Vinna airport. This caused a big problem for me in the airport, where I: 1- Wasn't allowed to catch my flight ti Vinnea and this was both financial and time lost for me. 2- I was locked in Dussluff airport for more than 14 hours, I was threatened to be sent back to USA or any other country. This caused physiological damage for me, as I been treated like an animal 3- I was asked to pay for my new ticket ( Dussloff - Istanbul-Amman )"
Pro: "Seats, crew, nice plane"
Contra: "Delayed flight. Random boarding,"
Pro: "It was clean Lunch was good"
Contra: "There were no vegetarian options for snacks"
Pro: "Crew friendliness."
Contra: "Comparing with LOTPolish everything wasmore than better"
Pro: "Flight crew was pleasant, calm, and efficient."
Contra: "It took us 2 tries to get there due to weather and they had us waiting in the airport for 12 hours in the middle of the night. We first flew to Lviv and then they turned the plane around and came back as we were landing. I appreciate that they did this for safety reasons. When we got back however at 2:30am, they did not provide us with a hotel and just gave us blankets and pillows to sleep in the airport. They also offered us only a piece of bread with ham and cheese and a coffee for the next 12 hours until the new flight left. Not a pleasant experience."
Pro: "Short flight from Milan to Vienna. Easy check in -- which at MXP is always a plus and a relief, Crew was very friendly, attentive and focused on the passengers and their job. A smile is worth a million dollars!"
Contra: "I loved it all!!"
Contra: "The delay in take-off"
Pro: "in this case, nothing"
Contra: "1.15h delay - sitting in full air craft without aircondition cold, not profi behavior no please, no sorry, no "what would you like..." none nice word"
Contra: "Our baggage did not make it to our final destination"
Pro: "Clean aircraft, nice crew, efficient boarding, small airport (Varna)"
Pro: "everything on time, good selection of movies"
Contra: "the food....pretty bad"
Contra: "The worse experience ever. I booked the flight and then they canceled it, i tried changing the dates but the website was giving me an error so i called them, after being on the phone for 2 hr some guy answered who seemed very tired and not thrilled working for LOT. Rood and not helpful, told me to try FB messenger and online changing again. Failed to get a voucher, refund or change the dates online, was still getting an error. on messenger they answered and told me i can get a voucher, i told them i don't want it and after that they stopped replying all together. good thing i got my money back by filing a dispute with my CC company."
Pro: "On time, good service and economy food was better than any other airline I have ever flown."
Pro: "The connecting flight from Milan was almost an hour late. But the ground staff were very helpful and professional and help me to board the flight, in a haste. The flight crew were friendly and professional. The food was delicious and sufficient. Overall very happy with my first flight in LOT."
Contra: "Knowing that the incoming was late ground crew could have been better prepared with a motorised transport in the airport (instead of me running out of my breadth). The onboard entertainment could have been better. WiFi in plane would be nice. But these are suggestions. I was overall very happy."
Pro: "Lot airlines crew is really friendly"
Contra: "Skopje airport is a disaster. Horrible service"
Pro: "Being on time, clean airplain"
Pro: "Crew was great."
Contra: "I had to switch seats due to recliner and tv remote did not work. Also, my baggage did not arrive on my flight. I had a 14 hour layover in Warsaw which was plenty of time to transfer onto plane. This also occurred on my flight to Germany."
Pro: "Nice staff"
Contra: "Seats was locked and could not be reclined"
Contra: "Be on time, no delays!"
Contra: "keep providing the same great experience!"
Pro: "The flight was short and the crew was nice."
Contra: "There was no entertainment for the short plane ride."
Pro: "There was nothing to like, I will not fly with this airline again if I can help it."
Contra: "Almost everything can be improved! The crew was trying to be helpful but obviously lacked the proper training, the seats are ergonomically incorrect, breakfast did not exist- I had to get a horrible lunch sandwich at 7 am, and the “complimentary water” consists of a gulp in a tiny half filled cup."
Pro: "Easy and fast to board and quick response with carry on luggage"
Contra: "The website check in doesn’t work quite well. You have to try a couple of times so it works"
Pro: "Funny english"
Contra: "1h 10' delayed bording"
Contra: "They kept changing departure time from Warsaw to Lviv , and totally we were stocked at airport for 4 hours. Lot didn't provide any drink or food, and also they didn't give us any information about our flight, they just ignored us. We were very frustrated, our kids were hungry and thirsty but nobody from LOT company didn't care about it. They even didn't say "sorry " . I will not recommend this airline to my friends or to somebody else, just be careful with this airline."
Contra: "It was horrible. They canceled my flight so I couldn’t go. They have stolen my $$$ :("
Contra: "Long baggage unloading time"
Pro: "Sparkling water"
Contra: "LOT lost my bag!!!"
Contra: "Missing Bagage, plane delayed....."
Contra: "At check in the website did not allow me to purchase checked baggage. I arrived at the airport and paid 80 Euros to check in my 12kilo bag. I bought I would be proactive and pay for the baggage for my return(only 20 euros). I received only a receipt for the 20 euros, but paid 63,250 drams. Something is shady and I feel duped. The flight was over an hour late with no explanation. There was a plane at the gate when we landed, which added to the tardiness of arrival. They were so non Chalant about so many people missing their connecting flights. It was like they already knew they were going to put us on Lufthansa 2 hours later... polish airlines Is awful- the airport personnel even worse. No one respects standing in line. Airport officials kept cutting into the security lines which literally cost me the 5 minutes that I could have made the flight. I am very diasspointed and kayak should not advertise this airline."
Contra: ""beds" not as comfortable as British Air, Qantas or Air NZ, which are all we have to compare it to Grasp of English of crew not great. Choices of menu in Business limited, especially for those not eating pork or beef (again,not our experience on the above mentioned airlines) The requested vegetarian meal was the same for both dinner and breakfast, and consisted of the same plain cooked vegetables and fresh fruits only"
Pro: "The plane was on time, friendly crew, food was pretty good as well"
Pro: "Nice crew and comfortable seat"
Contra: "Flight was delayed (again) so I missed my train. Taxing and bus takes 30min as they do not take bridge :("
Contra: "Incomfortable chairs"
Pro: "Flight attendants were very helpful."
Contra: "The flight was delayed by 30 min. There was no announcement to passengers on the matter."
Pro: "my flight canceled from WAW to EWR"
Contra: "my flight canceled from WAW to EWR"
Pro: "The crew was hospitable and warm. All the in-flight service was attentive and high-quality. We had a wonderful experience with LOT and would reccent them."
Contra: "The only potential difficulty was the short layovers. We made our connection boarding with only 20 minutes to spare."
Contra: "Baggage policy was confusing end I ended up with baggage fees about the same cost as the flight"
Pro: "Costs like regular flight feels like low cost"
Pro: "Fast boarding time and fast departure"
Contra: "Nothing to comment"
Pro: "It's this application which is really make me like a stupid guy sitting in the airport"
Contra: "U have to refund the money back this is worst experience I had in my life"
Contra: "NYC to Warsaw, the flight was 4 hours late no voucher for food. some got it some not. i lost the flight from Warsaw to Bucharest they put me on flight from Warsaw to Vienna that flight was late as well i got to Vienna and i ran to get the flight to Bucharest. i was very tired"
Contra: "440am flight left late, ran to customs and begged to cut the line, while people complained at me and my wife, then landed and told my luggage is lost. The best part was when I was asked if I had lugggae insurance because they didn't want to look for my luggage"
Pro: "food prices, all on time"
Pro: "I love the service"
Contra: "Food, service, and everyrhing. That was great experiance with LOT. Love it"
Pro: "Everything was great"
Contra: "Nothing to complain Everithing was great thank you"
Pro: "The initial flight was delayed and they sent an agent to escort us quickly through the airport and ensure we didn't miss the flight."
Pro: "Good stuff"
Contra: "The chair is uncomfortable"
Contra: "When checking in we were told to stand in a long line to drop our bag after getting our boarding passes from a machine. After standing in line for 30 minutes the woman at the counter said we were in the wrong line and was extremely rude as if we were stupid for not being able to follow the Polish signage. We had simply stood in the line we were directed to. Counter clerks not very pleasant compared with other airlines!"
Contra: "The luggage constraints, they pulled my luggage when it was clearly that other passengers had bigger heavier luggage."
Contra: "We were bused to the small older plane and it was raining steadily."
Contra: "For a ticket of more than 300 usd you would expect at least a sandwich and a drink...."
Pro: "Food and entertainment was ok. They usually charge for any alcoholic beverages, though."
Contra: "Extremely rude staff (allowed a passenger to almost break my hand luggage with hers, and literally laughed at my concern,) kept us on plane for 2+ hours with minimal info given on the problem, then de-planed and kept us waiting at Warsaw airport for another 2 hours (no food, water or even a manager appeared until the end of that 4 hours, by the way, and only after a screaming mob of passengers formed,) then kept us on the new plane for nearly another 2 hours. This made for an approximate 6 hour delay, with minimal comfort, food, water, info or sympathy throughout, nor an offer to switch our flights and/or provide night accommodation due to the 5+ hour delay on this evening flight (as is within our passenger rights.) The plane finally arrived to JFK way after 1 a.m., which completely ruined weekend work and social plans, not to mention how exhausting and disrespectful of an experience it was. PLEASE NOTE THAT EVERY SINGLE OF THE FOUR LOT FLIGHTS I'D UNDERTAKEN THAT WEEK WERE DELAYED IN A SIMILAR FASHION - AS IN, WITH LITTLE INFO OR EXCUSE. No, thanks, Lot - and you should refund us all."
Pro: "Pleasant personal, great service!"
Fly Dubai really need to communicate better with the customers when there is a problem.
Pro: "Easy check in, less crowded, exclusive airports (both in kuwait and dubai)"
Contra: "Seat space and entertainment"
Pro: "Crew was great!"
Contra: "Seat comfort was awful. No seat pocket to put even a small bottle of water or a few personal items."
Pro: "better and more food"
Contra: "emirates saves up on food and snacks, etihad is much better in that sense"
Contra: "My flght shouldn't have been rescheduled.... M facing lot of problems"
Pro: "The route is better vs. Air Astana. Shorter by flying over Kyrgyzstan."
Contra: "Boarding in Dubai - waited somewhat 15 mins inside the bus upon arriving to the plane."
Pro: "The crew was nice."
Contra: "Crew members did not pick up trash in a timely manner. The seat was really uncomfortable. None of the tv monitors on the right side of the plane worked. They only worked on the left side of the plane."
Pro: "L Are departure but timely arrival."
Contra: "Food is not great"
Pro: "All good"
Contra: "No water service Thats all"
Contra: "Flydibai changed the flight hours. The new layover in Dubai was 11 hours instead of 4. They refused to provide free hotel. It was disappointing."
Pro: "Good airline for a 3 hour journey...value for money."
Contra: "Most of the display units across the flight did not work properly."
Pro: "Nothing much. Flight was delayed and no apology was given."
Contra: "The food situation was weird. Only some passengers were given food. Also I didn't see any selection of movies."
Pro: "I tried to rebook the flight but it did not go through . I’ve booked a new ticket insted so kindly advice the process of refund."
Pro: "Leg room was okay on the flight. The meal served was excellent and the portion was just right. It was a nice surprise for a flight of it's length. We were happy with the overall experience of the airport staff and the airline crew. The seating area at the gate was the most comfortable of all terminals we passed through"
Pro: "Flydubai does a great job overall. Food pre-ordered was decent--they've improved things."
Contra: "The little kid behind me who kept kicking the seat back."
Pro: "Almost nothing"
Contra: "Late flight both from SFO and BOM. Rude stewardesses..."
Pro: "Quick service"
Contra: "Small plane, uncomfortable seats, bad food"
Pro: "Fast, smooth, early. Great crew! Great PILOT!"
Pro: "The pilot was great :) I thought he was funny. The hostesses were also quite friendly"
Contra: "The food was plain. The flight was also delayed by an hour without any communication."
Pro: "Screens weren’t working, rude staff members and huge queues at the airport! Am sticking with Emirates!"
Contra: "The flight delayed for 1:40 minuets. The staff changed my seat wich I choosed when I booked."
Contra: "No entertainment and no food The departure longe was crowded and for the number of passengers the toilet facilities are completely inadequate"
Pro: "The plane took off and landed on time."
Contra: "Boarding was chaotic and poorly organized. Seats are cramped and uncomfortable. The entertainment system screens did not work. Other passengers were pushy and disrespectful."
Pro: "I didn't find anything to like"
Contra: "Every thing is bad and I'll give you the details : 1- the plane is really small and with a full smelly passengers. 2-the seats are really bad and you can literary remove the cushion. under you. 3-bad crowd management from the crew. 4- a half hour delay. 5-a bad takeoff and a really painful landing. 6-they tried to move me because of a family. 7- the AC does not work fully. 8- the food is extremely bad and hard to eat & chew. 9- the luggage took a long time but to be fair that's not their fault. And the list goes on and on and on. I highly recommend to take a different airline."
Contra: "no screens bad AC bad food"
Pro: "It was a short quick flight."
Contra: "It took a long time to check in and they lost my son's luggage."
Pro: "I made it to my destination safely and planes appeared to be new."
Contra: "Crew was late and unorganized in both Amman and Dubai. Entertainment system onboard did not work. Touch screen was inoperable. We waited on the tarmac shuttle nearly 15minutes because plane wasn't clean. Check-in line was ridiculously long and only one person working. Boarding zones we're ignored a crew member just yelled the name of the flight to signal boarding."
Pro: "relatively clean"
Contra: "I was NOT impressed with this airline. I have never been on a transcontinental flight that did not provide on board entertainment or food. I thought the absence of both was ridiculous. Plus I went to try to read the news option- which was actually free and the papers were from 2014!!!! WTH?!There is no room to put everything- no pouch in the seat ahead of you so nowhere to put the food or drink that you have to bring on board or any of your travel things. I have no idea why. The FlyDubai terminal in Dubai is also quite lacking- I felt like I was trapped in crappy restaurant. I'm not certain that I will ever use use this airline again- not impressed."
Contra: "cheap budget flight very surprised Emeritas would use v this for the second leg of the flight plane was old and tired and for a 5 hour flight no food or drinks supplied very poor quality would avoid in future"
Contra: "The crew was incredibly rude. One flight attendant yelled at me to take my seat even after i told him the seat was wet. He insisted the plane didn't come from anywhere so it could not be wet. I showed him how it was so wet that it soaked my pants and told him it smelled like beer. He seemed annoyed i was bothering him and said he would replace the seat cushion. It took ten minutes before he replaced the cushion. When he did he threw it over the seatbelt preventing me from bucking up. I told him the arm rest and side of the plane were sticky from whatever had spilled. He ignored me and walked away. Another attendant came by and told me to buckle up before landing. I explained the situation that I did not have access to the belt to her for the second time and she rudely told me to move my seat. When I requested a new seat before the flight the first attendant told me no that was the seat I had paid for. Ignoring the fact that I had also paid for a dry seat. Now when the flight is landing my safety suddenly became a priority. Its safer to say I will not be recommending this airline."
Pro: "We are arived safe"
Contra: "The attitude of the crew it was bad and the comportment very ignorant"
Pro: "Nothing. Zero."
Contra: "We stood on a bus for 15+ minutes waiting to board. We boarded, crowded plane with small space, and now my luggage is lost. I paid a lot of money for my business class ticket on Emirates only to have a second flight that was terrible in every way. No one seems to care where my bag may be- I am trekking in 2 days and I have NOTHING to use!! I’ve called every number I can find and emailed fly dubai- each person had shown very little care and not one person can even tell me if my bag left Dallas. Unreal."
Pro: "As always, arriving home after two weeks away on an international trip is thrilling. The trip is SO LONG."
Pro: "The service was great, punctual, helpful."
Pro: "Seats are comfortable."
Contra: "My in-seat entertainment did not work."
Pro: "i liked the fact that you showed my destination along the way!!"
Contra: "The tv didn’t work and the seats were not comfortable at all."
Pro: "40 me on the flight knowing that that my connecting flight was cancelled stayed in Dubai for a day and a half without anyone helping me because I did not fly with Emirates to Alexandria horrible service customer service no one held I would never fly with this company ever again. Martha milagros Rivera"
Contra: "They did not give us food or drink, , They were selling everything even water."
Pro: "offers transit areas"
Contra: "not comfortable ..time-chairs. 1- chairs- hard and tight . 2- time-late always. not on the time like we are comming in 2 houers before debarture and waiting 2 or 3 houers more gust to inter the air plain.and take off.exp time to flay 1 .writen in the ticket take of effectlvely at 2 or 3 .this is haben to me in the last time i flay with this air line. 3- entrance suddenly changed. exp wrtin 11 in the ticket chang to 3 in the air port. and this openion for most people who tray flay d. thanks for your attention."
Contra: "They didn't even offer water. Worst hospitality. Ground staff have knowledge of anything. Worst experiance with Fly Dubai. Never recommend anybody."
Contra: "The best service"
Pro: "Not much actually, apart from being able to get home."
Contra: "Charter behaviour on a long distance flight? Well that is a new low in airlines. Well maybe except from Delta. I guess i can be happy that the crew did not drag people out and i managed to travel safely. That being said, having to pay for everything including water, snack (let alone food) or entertainment on a long distance flight is at least, excuse my French, a dick move. Not pleasant in any way."
Pro: "Amazing service and crew"
Pro: "Staff was great, food and drinks were good,"
Pro: "Nothing at all. I've rated the food as OK, but I didn't buy anything."
Contra: "The delay. The cramped, uncomfortable seats. The lack of communication re delay from staff. The disorganised boarding at KTM."
Pro: "Flight attendants are so cheerful and helpful. Economy class is like business junior on every other airline."
Pro: "The crews were great on both legs of the flight. Seating was not too bad. When boarding finally started, it was fast."
Contra: "Both of my flights were delayed, and in both situations no one would tell anyone what was going on. Leaving passengers in the dark about their travels is a terrible experience."
Very expensive flight,not foods,not WiFi,nothing at all,very rude staff
Would have been good to have slightly reclining seats
Seats are incredibly uncomfortable, pilots are newby, would avoid when I can
Contra: "Staff are not friendly, airplane was old and seats were very uncomfortable"
Pro: "The on-board crew were friendly and professional. The in flight entertainment options were great. And the flight was mostly on time and easy."
Contra: "We had significant issues getting our one boarding pass from the computers and then the workers in the airport. We purchased both tickets together and the one had no issues. However, we got nonchalantly passed off from one employee to another without having anyone seem really concerned for us."
Pro: "Seats were comfortable, crew courteous"
Contra: "Good value for money"
Pro: "The price was good"
Contra: "A lot of confusion at the airport when we wanted to check our bags. I felt they could have directed traffic (the people trying to check in) better."
Pro: "Customer service is awful I will never fly Pegasus again"
Pro: "The price"
Contra: "Screens or just at least free water or drink"
Contra: "They flew me from Madrid to Istanbul with a replacement passport knowing my final destination. Was Bahrain but would not let me board the plane in Istanbul. Now I’m stuck here with no money, credit card, or flight and I’m completely screwed because of Pegasus"
Contra: "Seats are impossibly close. Men's knees hit the back of the seat in front of them. Sardines accurately describes seating on this airline. No, and I mean No, room to move."
Contra: "We were really afraid from istanbul to beirut."
Pro: "Cheap price with basic seats but all in good order and plenty of leg room"
Contra: "The check in processes was very very slow"
Pro: "Friendly staff. Comfortable plane"
Contra: "Delayed but only 15 min"
Pro: "Comfortable flight"
Contra: "No food"
Contra: "One hour flight from Dalaman to Istambul. that leaves with two and a half hours of delay. We arrived late to Istanbul. We ate dinner after hours and tired of Pegasus waiting. Without any explanation from anyone in the company. Never again will I fly with Pegasus."
Contra: "This is an international flight and the airline didn't even provide complimentary water or soft drinks"
Pro: "Bording was fast and the plane took off on time."
Pro: "Быстрое прохождениех оформления и проверок. Всегда выход прямо в/из самолета"
Contra: "Landing was very rocky"
Pro: "price. flight. comfort. convenience"
Pro: "The price"
Contra: "The mass"
Contra: "They lost several passengers’ luggage including mine."
Pro: "Not much"
Contra: "Oh wow there’s a long list: -flight was late -no food or drinks were offered -seats were dirty -plane was dirty -staff spoke very limited English -every single food we ordered was “sold out” -credit. At cpayments we’re not accepted -toilets were not clean I could continue but the above suffices."
Contra: "Given old pound coins and old ten pound note as change. Then questioned as to 'what is the problem? Whats the difference? When ı asked fır nee money tjat iş legal tender.."
Pro: "You get what you pay for, nothing more and nothing less."
Contra: "Almost on every other airline you can check using the self-check-in computers at the airport; on Pegasus you can't, which caused unnecessary queues at the check-in desks (both there and back)."
Contra: "Late boarding for unknown reason."
Pro: "I'm actually surprised about the flight. The pilot was good and I think he was a pro. For a budget airline, Pegasus was good."
Contra: "We had only problems with the delayed luggages. The boarding was not on time but I don't think it's a big deal because we arrived almost as scheduled. No entertainment at all and comfort was not a priority but it's okay since it's a budget airline after all. But it would be better if they consider comfort of flyers even if it is a budget flight because flying is a serious thing and can cuase a lot of anxieties to begin with."
Pro: "As long as they are reverting a cheap ticket then the service is good"
Pro: "This was a domestic flight, only hour and 30 min. Same aircraft as from London to Istanbul, nice and comfortable seats with plenty of leg room."
Contra: "The flight was only hour and 30 min, so I have no criticism for this flight"
Pro: "I couldn't register in advance my second suitcase as their online system was not working. 10kg became 110.-CHF. All infos are in Turkish, it should be easier to change language from the main page. Water on board 2 and Coffee 3 euros. At the end, the price ended as expensive as a direct flight and good service from any airline."
Pro: "Reasonable for the price paid"
Contra: "It is impossible to get an invoice. I have sent emails to all available addresses but I've get nothing till today."
Pro: "Quick flights"
Contra: "Long layover in inexciting airport Long, congested lines to board planes"
Pro: "Liked their flexibility and welcome agent was serving us."
Contra: "Flight took off late, no food or entertainment available"
Contra: "The way of talking to the passengers."
Contra: "All they wanted was money. It was a scam. What is 8kg for a canyon? They would have charged me $75 for 5 kg! The only reason they didn't is because their system was down. They tried my credit cards and when that didn't work, they asked for cash. I never carry more than $5. There was no order in the airport and it was absolute mayhem. I went from line to line. I will never use this airline aha in! TWO hours to get my boarding pass? Anthony Gallo"
Pro: "plane was clean and staff was good"
Contra: "the plane was late due to changing of a tire on the plane while we were on board, then having to wait for another departure slot"
Pro: "30 minutes late leaving Denzili, but otherwise fine. Denzili airport and easy airport to navigate."
Contra: "The flight got delayed. One of my loggage didnt got to bucharest only at the evening of my second day."
Contra: "We wait 1.5 hour....no good air conditional....no water and no juice"
Pro: "The crew from the Paris to Istanbul flight rushed us to the Beirut flight so that we made it on time."
Contra: "All food is for purchase. No in-flight entertainment."
Contra: "The flight was canceled only after checking in and going through immigration. I am stuck in limbo due to visa expired and can not go back into Dubai. Had to remain inside departure terminal by gate for 18 hours. Ended up rebooking flight with another airline and delaying my arrival into Turkey by two days."
Contra: "Air traffic control delays at Istanbal SAW on departure was about 40 mins. Airline blamed it on ATC rather than themselves but weatehr was good, no obvious reason for delays except heavy traffic which surely must occur every day. Airlines should build ATC delays into schedule. Sabiha Gokcen airport shops are masively overpriced which means I will avoid transiting through there."
Pro: "Delay in Kuwait Airport for 1,15 hours,caused missing our connection in Istanbol Airport to Trabzon and a delay of 7 hours.."
Contra: "Totally useless. Dirty plane, lousy service. Was ready to pay for refreshments as I had to take this low cost airline for time reasons. When trying to pay with a credit card the stewardess was telling me it was a debit card (as if I didn't know what my cards are) - after a while it appeared she mixed online and offline cards for credit and debit cards, yet she was increasingly arrogant while trying to convince me my card is a debit one. So I tried to pay cash with 100 EUR bill and she told me she was going to return the change in Turkish lira! The male steward was just standing next to the trolley without saying a word, looking afraid of his aggressive lady colleague. That's what I call customer service! The particular flight was PC861 Kuwait - Istanbul on June 17."