The airport at Bucharest is a nightmare. Rude agents at the Delta partners desks and no directions for finding the correct place to go. Boarding at Amsterdam took over one and one half hours by the time we were sent through three security lines at the gate. No explanation for why we were herded through one line and then sent to another and then finally through another security procedure where they wiped us down for something. Atlanta was probably normal for there. All three legs of the flight were late but I did make it home after a very frustrating and exhausting 24 hours. At this moment I feel as if I will never go anywhere again,.
Late gate change. Delta’s gate 37 is actually gate 24B- of course it is because it’s LAX. Delta staff acts as if 37=24B is the new math and we are stupid to not know this conversion. Delta staff acts surely and borderline hostel. Not sure if this is LAX or Delta’s culture. Either way, it stinks.
The check in process here in Phoenix was horrible. Incompetent agents, lack of staff, management indecisive, and lack of any urgency for passengers whose flights were set to leave. The flight crew were tired and stressed though that could be Delta's fault. The pilot was a pro! Thank you for the smooth flight!
KLM flight sucks! Not very active about telling passengers to put in their mask over the nose. 🙄
Flight was canceled by Delta at the last minute.
All 8f rhe main dishes in business class had cumin or other sharp spices which I can not tolerate
Pro: "Seat was not comfortable for a 3hr flight. Was very disappointed"
Contra: "Seat, tv, choices, flight attendants speech articulation."
Pro: "It was a safe journey good rest and a very smooth operation"
Contra: "More vegan options"
Contra: "The Entertainment display didn't work."
Pro: "Very nice crew, precisely respects the flight schedule"
Pro: "Overall the flight was very comfortable."
Pro: "Service was ok not a big deal. Could've had a accommodate us for the 2 hour delay"
Contra: "2 hour delay...and once in seat it was too hot with traffic of planes in front of us."
Contra: "Was not offered a drink in first class prior to take off."
Pro: "Flight crew was ok and boarding was really quick"
Contra: "Terminal 2 security at LAX is awful and inefficient Also plane had a malfunctioning switch and it took them 1.5 hrs to fix while we are on the plane. This was 1.5 hrs delay on a 58 minutes flight. :("
Pro: "Crew, chairs, entertainment"
Pro: "All was good"
Contra: "All was good"
Contra: "As usual, the food is pretty mediocre even in first class. Edible but now much more ."
Pro: "Awesome prompt and courteous service."
Pro: "Inflight movies and charging stations at every seat at the delta Gates and at every seat on the plane."
Contra: "We had originally reserved a window seat and an aisle seat but when they changed our flight they put us by the window seat and the middle which we didn't like."
Contra: "Got a stiff neck cause the seat would not go back. Makes it difficult to see the entertainment with my progressive lenses"
Pro: "Wi-Fi and movies to pick from,super!! Nice music while loading and unloading. Calm feeling with everyone,brilliant idea. Keep it up!"
Contra: "Best flight, security our always the downer in traveling."
Pro: "Boarding was on time and the process was efficient."
Contra: "The flight attendant could not serve coffee or tea due to "no potable water" onboard! The electric outlets at each of our first class seats were not functional, both the USB ports and the electric plugs did not work so we were not able to charge our phones during the flight. When I mentioned this to the flight attendant her response was that she had not received a report that the electric was not working. No other assistance was offered. There was very little legroom even though these were sold as first class seats. The plane was old and dirty, the armrests were sticky."
Pro: "Great service by crew!"
Contra: "Took too long to get on board."
Pro: "The flight was delayed by 50 minutes and then they underestimated the time to de-ice."
Pro: "Got an upgrade to econ comfort"
Contra: "WIFI wasn’t working. USB charging port wasn’t working either"
Pro: "Not much to like"
Contra: "Poor customer service, panicking customers for nothing and just general lack of consideration for paying customers. Definite turn off to Delta. Not planning to use this airline agaon"
Contra: "The crew was late so we were delayed two hours. I find that extremely infuriating when you are a passenger and have to show up two hours before your flight. I also would lose my job if I was two hours late for a client."
Contra: "My flight got delayed for twelve hours with no compensation for a hotel."
Pro: "Excellent Detroit crew"
Pro: "On time departure; good updates by flight deck; luggage arrived unscathed."
Contra: "Once beverage service was complete, flight attendants retreated to the back of the plane. On a 4-hour flight, it would have been nice to have someone come by and ask if we needed anything, such as water, coffee, or juice. Granola bar was good."
Pro: "Crew was very nice, boarding went smooth and flight was on time... No complaints!"
Contra: "It was freezing cold on that flight. Cold air from side panels above the windows was blasting in our faces."
Contra: "Got stuck for two hours sitting in the plane because the computer systems went down."
Pro: "Clean & modern aircraft Comfortable seat Proactive customer service"
Contra: "Delayed departure (due to Air Traffic Control) Finding my bag damaged on arrival More refreshments would have been nice"
Pro: "Tv on flight"
Contra: "Flight attendant skipped me for drinks"
Pro: "Got a window seat, my luggage arrived with me"
Pro: "Fast boarding, everyone nice."
Contra: "Wifi was yo and down the whole flight, about 20 times, so kids were not entertained."
Pro: "we got on another air conditioned plane"
Contra: "We initially were put on a plane with defective air conditioning.... it took 90 minutes to finally decide to put us on another plane. The older planes have hardly any room under the seat in the isle seats."
Pro: "The flight attendants were very friendly"
Pro: "Crew was fantastic! Everything was satifactory and as expected."
Contra: "Flight was delayed from leaving the gate due to a fuel manifest needing to be signed. My baggage was really mauled ( by TSA or by Delta baggage handlers, I don't know). One zipper on a compartment was totally torn off. Another zipper was missing its pull and was difficult to open."
Pro: "EZ play newer plane nice staff"
Contra: "Power plugs did not work in seating row and air vents did not work"
Pro: "Great staff, quick service."
Pro: "I got home."
Contra: "Staff is ticketing were unhelpful in straightening out Boarding process. I ask for help and the agent came over and read the computer screen to me as if that was all he was there for."
Pro: "Just to clean the cabin a bit more and the folding table tops. thanks!"
Contra: "The fact that seats could not be reserved ahead of time. Having them assigned at the gate is illogical and does not reward the passengers who reserve / check ahead of time. Additionally, it creates unnecessary rush at the gate."
Pro: "Efficient, comfortable, on time"
Low cost aircraft for business class pricing. Poor seat comfort. Basic food. No entertainment system. Almost no room for carry on.
Pentru mine totul a funcționat bine… chiar foarte bine
Pro: "fast and friendly checkin, fast boarding, easy transmit"
Contra: "Mi s-au pierdut bagajele !"
Pro: "Just in time take of and landing, staff friendliness"
Pro: "One crew member in the OTP-VIE flight that was great in service ."
Contra: "The delaying of both flights . The crew service on the VIE-NICE flight was awful ."
Contra: "Flight was delayed more 1:15 and it is a 35 min flight. If this happens so late in the night is even worse."
Contra: "Was very satisfied with everything."
Pro: "Perfect timing between flights."
Contra: "A small sandwich would have been nice:)"
Contra: "The food was so cheap... pasta and a muffin. I’ll be looking around for another airline."
Pro: "thebflight wqs smooth and on time"
Contra: "snack they gave something sweet at 07:00 AM"
Pro: "Flight time was quite good"
Contra: "There was a 45 min departure delay and no announcements to us while waiting in the plane about it"
Contra: "Terrible food and service"
Pro: "Flight was relatively empty today, therefore boarding was smooth and easy. I had a row to myself.. Smoothest landing ever... just a lucky day"
Pro: "The crew was amazing, the seat was comfortable"
Pro: "Clean and new planes. On time."
Contra: "On the transatlantic flight the crew was unattractive and somewhat rude. They skipped our entire row serving morning refreshments and then complained and tried to shame us all for calling them back. Food quality was on par with Alegent Airlines. We even got charged for one piece of checked luggage 46lb on a international flight. That was a first!!!"
Contra: "Austrian airlines did not even notified us about cancellation."
Contra: "Austrian Airlines cancelled my flight with no notice, technical difficulties. Woke up before 5 am and went to the airport to find out, then waited in line for two hours to get re-booked on a flight the next day. Really poorly done. No compensation. Would not recommend Austrian Airlines, ever. -Mark Cox"
Pro: "Nothing so far"
Contra: "Our luggage did not make it in a 2nd flight. We had to fill out many many many oaoers st Odessa airport It took 1,5 hours & our ride to hotel did not wait for us & left. Some other taxi driver gave ya a ride & charged ys $50 rather than $20 that ya the cost of our reserved ride. When we got to our hotel, we had to pay $20 for the transfer to hotel even though he left. Now we have no toothbrush or any change of clothes & hopefully we will get our luggage tomorrow after 2pm"
Pro: "continium of previous service provided"
Pro: "The stewardess is very polite and accommodating n"
Pro: "Great food. Exceptional service. Clean airplane and toilets. The whole flight was smooth and comfortable. And we were in coach!!!"
Contra: "All was great."
Pro: "The service was superb!"
Contra: "The flight was too short."
Contra: "Flyght was terible"
Pro: "The economy seats had as much leg room as the Premium Economy seats on Luthansa, so the comfort over a long flight was better than I expected."
Contra: "The charge for checking a 2nd bag was $100 which I thought was much too high. Food was average and not enough given that we were on the plane for over 10 hours."
Contra: "I wanted to buy an checked-in luggage, but Austrian site did not worked properly, repeatedly gave an error message. I ended up buying it at the counter desk, in the airport, at a much higher price."
Pro: "Very nice crew."
Contra: "Buses to aircrafts. No snack on short flights."
Pro: "Boarding on time and quick"
Contra: "Food and entertainment choices"
Pro: "The plane took off as scheduled and arrived promptly. Flight attendents are polite, pleasant and helpful."
Pro: "flight was fast and we came into a gate instead of having to come into terminal by bus. Left on time an arrive early"
Contra: "nothing I didn't like"
Pro: "Everything was nice and smooth. It was on time and the crew they were very nice and very good entertainment."
Pro: "Boarding was easy, on time"
Contra: "Crew's attitude for any request was snobby and harsh"
Pro: "they asked me if I wanted an upgrade to business class - nice"
Contra: "they left all the lights on in the plane - difficult to sleep at night. Never had this happen before. Another lady from N.J., originally from SLovakia and going to Kosice for a visit complained about the same thing. SHe was worn out and so am I."
Pro: "Emergency exit row leg room. Good stuff."
Contra: "Flight time, slightly delayed departure."
Contra: "We left from Vienna , two hours late. This kind of problem supposed to be fix it , before.i like to fly with Austrian Airlines, isn't the first time, but now for me , to so long was a big problem"
Contra: "Maybe I should ask for vegetarian meal, because the meal I got was not tasty at all."
Pro: "Unfortunately no good experience comes to my mind..... Only one! At boarding there was a Jewish girl, she was very nice and kind! I wish I could list here more positive!!!"
Contra: "Unfortunately the food was poor quality. You should pay attention to people who eat kosher and have an option available. Eventho I have marked it on my ticket I need kosher food it wasn't available. It is upsetting. It would be a must at every company, regardless of the service to have name tags for the employees!!! Mostly the flight attendants were kind, but as soon as i asked for something it seemed like they don't want to help or work at all. I understand I have traveled on the economy class but shouldn't make a difference how you treat the travelers. The pillows were dirty!!!!! Not only one, because I have asked for more......most of them! It is disgusting! Something must have been wrong with the headphones because the volume was on max when i tried to watch the move but barely could hear anything. I have flew with Lufthansa most of the time and in the future will chose them. Very disappointing that sooo many little things are interrupting a vacation."
Pro: "Very nice crew, great entertainment options"
Contra: "Flight was delayed by 2hours (but we did catch up 1 hour so good job!)"
Pro: "Great grew, great flight. Thank you!"
Contra: "Austrian Air has really slipped in its food-product.. Lufthansa put out snacks (cookies etc; even small sandwiches to 'help yourself from' going from Atlanta to Frankfort which was nice). But not the case with Austrian The serving of it was fine. Restroom options are less than adequate too."
Pro: "Pleasant flight crews on all flights."
Contra: "Cramped seating in coach."
Pro: "The boarding and exiting of the aircraft was smooth and organized. I really do prefer that passengers be strictly monitored when boarding the plane according to their seats. It really does make sense to board the plane from the rear forward. I realize airlines feel like they have to make their business class passengers feel special, but it really doesn't make sense for passengers to be climbing over one another."
Contra: "I left my entertainment at home in a mad rush to depart which is very unusual for me. As a result, I had to rely on Austrian Airlines' copyright licenses, and they were less than satisfactory. Fortunately, I'm flying back with Lufthansa, so I hope there will be more variety there. The lavatory at the back of the plane was filthy by the end of the flight. I don't understand why the flight attendants feel to good to clean the lavatories for their passengers. We are stuck on a flying can for 9-10 hours and deserve to have clean lavatories during that time. At one point, I was thirty and approached the back of the plane. When I entered the rear galley, the ladies looked at me like I was intruding. If self-service is not available for passengers, then flight attendants should be prepared to serve their customers."
Pro: "My husband's experience with their flight from Chicago to Vienna was amazing. Everybody helped accomodate him with our 15 month baby boy."
Contra: "The crew (check-in desk & flight crew did not put any effort to help accomodate us). They even asked us to do all the work in asking around. Squeezed us in the tightest place possible for travelling with our baby boy. Will not recommend your airline because of this!"
Pro: "Clean aircraft, very nice crew, nice airport (Vienna). Always enjoy the flights when I'm heading towards home...."
Pro: "everything on time, good selection of movies"
Contra: "the food....pretty bad"
Pro: "Flight was cancelled. Had to wait in the airport with kids."
Pro: "The crew"
Contra: "The lack of space. It was a good thing it was a short flight"
The gate crew in Paris was HORRIBLE. I purchased a Premium Economy seat and was "involuntarily downgraded" to regular economy, splitting up my family. There was no apology and they were very rude. And then they subjected me to an additional security check. When I asked about a refund for the difference, they simply said, "check with the ticket agent in LA when you get there." But due to flight delays, we didn't get to the ticket counter until 11 p.m. and they couldn't help me. The flight crew was astonished this had happened, and they tried to be helpful. But the whole experience was pretty lousy.
Boarding and online chkin was very good, food was not to the expectations.
Pro: "The crew is nice"
Contra: "No respect of distancing the seats ; all the seats were occupied. No wifi"
Contra: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.The food was also mediocre."
Pro: "Nothing, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Contra: "Everything, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Contra: "Only a steward that did not help us with luggage when neede..."
Pro: "The bread was fresh and food better than other times"
Contra: "Crew is always aggressive and unfriendly"
Contra: "Our request for vegetarian meals got lost after a glight was cancelled."
Pro: "Crew was great. Seats were comfortable."
Contra: "The airline lost both of my luggage suitcases."
Pro: "Great crews, excellent customer service"
Pro: "Good crew, as usual with Air France."
Contra: "Old plane with very lousy seats for a super expensive business class. Super slow check in and overall process till boarding because of lack of ground staff compared to passenger volumes"
Pro: "Not being charged for my first bag of luggage"
Contra: "Train your ground crew. Our luggage was not placed on our flight from Paris to Amsterdam and were sent to Amsterdam on separate planes. My husband’s medication was in his bag. This was a great inconvenience for us. Never again on Air Canada. I suggest you explore the baggage process used by Delta."
Pro: "Everything was great"
Contra: "Check in process running smoothly and better announcement of gate change"
Pro: "Very little"
Contra: "Flight was very crowded. Flight crew kept bumping into my seat and never apologized"
Pro: "FA kept bumping into my seat waking me up"
Contra: "Return the 777 to 9 across"
Pro: "Staff and services all very good definitely"
Contra: "Everything was brilliant"
Pro: "Crew was nice movie selection was good."
Contra: "Plane was late which caused a 5 hour layover in Paris CDG. Food not very good. Entertainment system clumsy to operate."
Pro: "1. The flight attendant staff was very polite and cheerful. 2. The plane was clean and comfortable."
Contra: "1.The entertainment monitor did not function well enough to be able to watch. 2.The headset only function on one ear. 3. You could not hear announcements over the PA system"
Pro: "Service and crew are great"
Pro: "That we were heading home. Nice seats. Good food. Lots of entertainment choices. Power plugs ( USB and European power) were appreciated. Wine as a choice with meal was appreciated and brandy after the meal."
Contra: "Some of the shows and movies were a bit 'trashy'. Long flight. I was in the middle seat next to an inattentive octanegarian who was nice but kept calling the flight crew to fix her mess up of the video system. No air controls on this plane - so it was overly warm. 10 hours of overly warm makes for a stinky passenger. Oof."
Pro: "Very quiet"
Contra: "We were in the last few rows on a turbulent route. The yaw damper constantly overcorrected, resulting in lots of side to side motion for the passengers"
Pro: "25 min ahead schedule!!!"
Contra: "Cabin space, too narrow rows."
Pro: "On time."
Contra: "Did not seat together passengers, although booked and checked in at the same time."
Contra: "We were 2h late"
Pro: "Very good male crew member. Pilot genuinely apologetic for the delay."
Contra: "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."
Pro: "Comfortable, hospitality and wonderful service"
Pro: "The crew was very friendly and professional. The food very good"
Contra: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."
Pro: "We got to the desk to check in and there was one person being served in front of us. He finished with him, turned and left the area through the dooor. No one came to help us for 15 minutes. Then they came out to answer the phone and said we were 10 minutes past the cut off and we could not fly."
Contra: "Staff just walked away while we were in line, the rudeness and mean attitude, they blamed us for being too late after ignoring us and made us late, they didn't offer an alternative flight until we asked. Overall, horrible customer service. Never been treated so rudely by people in the airlines industry in my entire 42 years of flying!"
Contra: "The seat seemed smaller and space was very uncomfortable. The boarding process was very painful because we had to wait for a longtime."
Pro: "Food and service was good and price was acceptable"
Contra: "Very long route"
Pro: "Standard on most parts with pleasant staff"
Contra: "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."
Pro: "Speed, courtesy of the flight attendants"
Contra: "Landing was a bit rough, understandable due to the weather."
Contra: "no vegeterian sandwiches very disappointed"
Pro: "Cabin crew very friendly and caring."
Contra: "Airport services and lounge are OK."
Contra: "Some toilet facilities out of order and some slow service"
Contra: "Cramped, no cabin bag space, late departure with no communication and lost checked luggage. Not a great Air France experience."
Pro: "Good boarding procedure."
Contra: "Nothing much to add for a short journey."
Pro: "Good on a short flight"
Contra: "Paying for carry on due to weight limit. First time this ever happened!"
Contra: "Disappointed to get delayed due to control tower issues at CdG. Landed more than 30 mins late in London"
Pro: "Always like Air France. They are in tune with keeping the traveler updated."
Contra: "Walked all over the terminal looking for signage for Croatia Airlines. Information services sent me to the right location, but it was marked Air France. I asked serval Air France employees for Croatia Air. None new that Air France was the CA carrier. Finally found one who bothered to look it up on her computer and low and behold, AF was the carrier!"
Pro: "Chicako Párizs szuper , udvarias személyzet pontos érkezés."
Pro: "The crew was very nice and helpful."
Contra: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. In a French company I expect much more. The entertainment system on the airbus a380 was like an enchant IT system from the past. Very poor reaction time. Very messy and not people oriented at all. Especially after KLM's And Delta experience."
Pro: "Disorganised and slow"
Contra: "Couldn't organise a booze up in brewery. Baggage offload took forever"
Pro: "I like service of AF"
Pro: "Panamá airport is a disaster, unorganized and dirty"
Contra: "Panamá airport"
Pro: "I didn't feel cramped in a Window Seat. Two meals were served during the flight. It was nice to get back to being fed something other than skippy snacks on an airline flight."
Contra: "I was ignored over and over again as ice cream, drinks and snacks were offer by the crew. It would have been nice if some would ask me before falling asleep if I wanted to be roused for snacks and desserts. After being on back to back flights of more than 10 hours each it would be considerate for the crew to be aware of my length of travel and to make sure they don't assume my resting my eyes is the same as me being asleep. Even when I was awake it appeared I was being overlooked, ignored and left out of complimentary services I saw other receiving....my bad for not asking to be noticed."
Pro: "Flight attends are very friendly."
Pro: "Everything went smoothly, i had a good seat."
Contra: "Seat 33A. The audio output was bad. Could not clearly hear dialog. Restarting did not help, this issue as consistent got all media programs."
Contra: "Delay of 1 h at Philadelphia to Syracuse !!"
Pro: "They crew was extremely attentive."
Contra: "No tv screens and internet was shoddy."
Pro: "Plenty of drink passes."
Contra: "The staff was rude. Over heard gossiping about other travelers. At end of flight overhead announcement that our section of airplane using wrong bathrooms. It was rudely stated. Should have directed this instruction earlier in the flight. Very rude"
Pro: "Emergency row seating is great for really tall skinny people. Plenty of legroom but seat width by no means helpful."
Pro: "Ground and flight staff terrible."
Contra: "Will not fly AA again."
Contra: "It's a long time in an ever smaller seat"
Pro: "Everything was good!"
Contra: "It would have been helpful if American Airlines would notify passengers when they have selected a window seat where no window exists. I am very broad shouldered and that extra 3 inch well the window creates is crucial for me. Terrible 4 1/2 hours in a very uncomfortable position."
Pro: "The crew is so friendly. Perfect landing. Perfect flight!"
Contra: "Popup ad in already terrible gogo inflight media playback site stumped entire plan."
Pro: "Would fly again- irritated at how does a flight manage to get overbooked"
Contra: "Flight was 3 seats overbooked, they had to wait until 3 people willingly took a later flight. Like a game of chicken between 100 people."
Contra: "I tried to change my seat to an available window seat several times after online check in opened using the app and consistently received error messages so ended up stuck in a middle seat."
Pro: "The service was pretty good and the flight attendants were helpful and overall happy. Not the worst airline but Could use some work."
Contra: "The flight ended up sitting on the runway a long time. However we were able to push back pretty much on time. The seats were cramped."
Pro: "Safe flight."
Contra: "Flight delayed 4 hours including change of aircraft and departure gate at PHL."
Pro: "Boarding went fine"
Contra: "Plane was old and uncomfortable, no in-flight entertainment unless powered by your device, scattered crew and little service for 4.5 hour delayed flight"
Contra: "Missed connection due to AA gate agent not holding for a couple of minutes for connecting passengers. Also was given incorrect connnecting gate number. Resulted in extra flight and 5 more hours of travel in overnight trip. Also had maintenance delay on earlier AA flight."
Pro: "Courteous staff! Very accommodating."
Contra: "The company did great, no complaints."
Pro: "On time departure and early arrival"
Pro: "The plane was clean and flight crew was very pleasant."
Contra: "On a cross country flight I would expect there to be in-seat entertainment or at least power / USB charging at each seat. This flight had no AC power nor did it have USB charging."
Pro: "Nice and clean and seats were comfy"
Contra: "No outlet to charge devices"
Contra: "The delay in Columbus caused me to miss my connection and have to fly into LAX instead of LGB."
Pro: "We left right on time. Plane was clean and had option to charge phone"
Contra: "You had to pay to check a bag and you had to pay for food. Ridiculous."
Contra: "Kay(Kathy) our flight attendant was unfriendly and acted like she was put out or overworked.Her attitude was unprofessional and we fly a lot. This is not acceptable for First Class Service. No footrests; no monitors for a movie. Very disappointed.........was not First Class caliber. ** couldn’t get into Admirals Club with First Class tickets. Need to look for another airline."
Contra: "Airline valet checked luggage, deplaned us then had us wait as carry-on luggage was handed off one by one"
Pro: "The America flights were all ON TIME."
Contra: "The seats on this particular flight were not as good for my back and they no longer offer pillows to put behind my back."
Pro: "Good entertainment options in newer flights."
Contra: "Food options for first class could be better."
Pro: "I booked a codeshare ticket through Alaska Airlines reward program. I was worried I'd be shafted when it came to seats. Not so. I had the row to myself on both flights and just 2 rows shy of first class! Very impressed."
Pro: "convenience of Burbank airport"
Contra: "staff at check-in couldn't get my TSA pre-check printed on my ticket, got picked out to be patted down in regular line"
Contra: "You make me deplane just to take my bags from me because they don't fit the plane when I just flew 4 hours across the country."
Pro: "Business seats comfortable."
Contra: "Crew was friendly. Not always professional."
Pro: "Smooth sailing. Staff pleasant and professional. Orderly flight"
Contra: "I was upset with overall customer service"
Pro: "Overall, 3 stars. We were late to board, about a half hour. One of the flight attendants seemed to be drunk, really not joking about this. For comfort, it was a typical plane, not much room. There was NO MEALS on the plane.. it was a three hour flight. The airport we flew out of also didn't have restaurants once you went through security. There was free entertainment but since we were out of the US, we couldn't access it we entered the US"
Contra: "Ride flight attendants"
Contra: "Flight cancelled to begin the trip. They did however help us get a flight on Alaska to get us to los cobos"
Pro: "Check-in went fairly smoothly."
Contra: "Crew (stewardess' were quite crabby)."
Contra: "Hour late crew rude"
Pro: "Got pretty much what I expected from economy."
Contra: "Lack of planning for carry on bags."
Pro: "Not much. Boarding was disorganized. Plane was freezing and uncomfortable."
Contra: "No entertainment, ran out of meals by the time they got to the back of the plane."
Pro: "Pilot announced a change in time."
Contra: "Paying for my plane ticket broke college kid..."
Pro: "Pretzels and drinks."
Contra: "The group's for boarding are ridiculous. The back of the plane should board first and so on... the new plane we flew on had the smallest seats we've ever seen. When we tried to board, the crew would rudely say, it's not your turn. We were flying for a funeral and paid a lot for our tickets. We should be treated with respect. One lady said to put our luggage in the first available compartment, then when we tried, another lady rudely said, if that's not where you're sitting, you can't put your bag there. We were embarrassed and when we tried to explain what we'd been told she told us to keep moving."
Pro: "Everybody was nice my ride was comfortable and they treat me with respect"
Contra: "I like everything"
Contra: "I was told I had to check my duffle bag at the gate, that there was no room for it. When I dot to my dirty seat I found room for three of my bags in the overhead compartment."
Pro: "The flight was fine"
Contra: "Both flights each way where delayed significantly"
Pro: "The flight was quick and easy the gate agent was less then helpful but our flight attendent was wonderful"
Contra: "Our flight was delayed 8 hours and we were given vouchers for a hotel stay which was nice; however, a supervisor named Lauri in Phoenix stated "it was my dog, my problem" after my request for AA to reimburse me for a $50 pet fee at the hotel. What a nice thing to say to someone who paid $125 one-way to stick a dog under a seat."
Difficulty in checking in as terminals were different and transiting time was high, to be factored while issuing tickets.
Contra: "Flight was run by American airlines. The Seats on the 777 were small extremely poor legroom."
Contra: "The cabin crew was quite stuck up and unfriendly"
Pro: "I had to swap seat to be able to access the loo easily from an Isle seat"
Pro: "The crew was great."
Contra: "The seats are very close together and uncomfortable. The quality on the screen was poor."
Contra: "This flight was run by American Airlines. A new aircraft and a wonderful crew."
Pro: "Virtually nothing, even in Club Europe."
Contra: "Crowded cabin, uncomfortable seat pitch, anarchic boarding (even for Club), lousy food and that ghastly safety video."
Pro: "The check in process was easy and straightforward but we were in the front of the line--which was very long. The lady who checked us in was very nice and pleasant and she was there for boarding as well. This process was very smooth for us."
Contra: "No water available unless you paid for it --same true of coffee and they only take credit cards. Was not able to request seats early and ended up next to the bathroom and lots of people standing in my personal space and the smell is overwhelming--the chemical smell."
Pro: "Staff was kind and curteous"
Contra: "Very crowded, sat 2.5 hours on the tarmac. Air was not functioning in back two sections, bathroom overcrowded. Went to the forward bathroom and airconditioning running strong and bathrooms not in use. I think that in an emergency situation, all passengers should be treated with respect. Letting customers use the bathrooms in business class and receiving the same airconditioning would have been humane."
Pro: "There was so much food and entertainment options. The 11 hour flight went really quickly."
Contra: "I was overall happy with the experience."
Contra: "Entertainment system did not work properly"
Pro: "Flight departed on time."
Contra: "The dinner ok. I didn’t like the breakfast at all."
Pro: "The 747 is spacious. Seats are comfortable and recline. Restrooms are comfortable. The flight crew was wonderful. Food was better than average. Wine was included. Enjoyed the ice cream."
Contra: "It was terrible cold. We received no free food or drinks."
Pro: "Great value for the money, nicely priced round trip. Very well scheduled flights, good connections, easy to travel."
Contra: "Little legroom on long flights, no wi fi on board overseas flights, even for purchase. No food available on Europe international flights, but for purchase."
Contra: "Service was bad and plane are old traveling with other airlines with business class is way much better then. Ba this was my first and last time traveling with. Ba"
Pro: "I love the fact that I was able to find a good price for the tickets...JUST THAO"
Contra: "The fact that the flight was delayed and they didn’t tell about it until 1.30-2 hours before leaving...and that because we pressured them other wise they wouldn’t even bother to announce us. So sorry you guys don’t have another rating UNDER POOR BECAUSE I WOULD LOVE TO GIVE IT TO YOU...."
Contra: "No food!!! No coffee!!! No water!!! "Brilliant" like low-cost !!!!! Incredible!!!"
Contra: "Wheelchair was not provided at London and Phoenix locations."
Contra: "No power outlets at seats."
Pro: "It was a smooth flight and comfortable"
Pro: "Services of New Delhi staff were much better than in Phoenix. No wheel chairs were made available even waiting for 40 minutes in LONDON. We faced a lot of hardships in London to go to departure terminal."
Contra: "Veg food was very poor quality. Snacks appeared to be stale ( may be month old) & very poor choice . Even crew did not listen despite calling several times . Iwill neither travel by BA NOR will I recommend it to anyone else."
Contra: "Uncomfortable seats and dated touch screens"
Pro: "Flight was on time and arrived a little early"
Contra: "Older plane"
Pro: "Excellent service, the entire flight staff was friendly and attentive"
Contra: "The only thing I didn't like was the size of the drinks. Regular sized soft drinks, juice or water would have been better especially for 11 hours in a pressurized cabin. I had to ask several times for more water until I found a small water dispenser at the back of the plane where I could refill my water bottle without having to ask the staff. The attendants were always more than happy to give me extra water when I asked"
Pro: "Food was good-but that was because I ordered a special meal. Normal food service, which I have experienced previously, is mediocre"
Contra: "Questionable reasons for delay-we were told that plane had to be recalled to check "loading issues" which subsequently turned out to be "clerical error??' Worst possible airline for legroom really cramped and uncomfortable seating Really limited entertainment options for movies and tv shows compared to US carriers."
Pro: "The smooth boarding due to the very helpful, organized, friendly staff one the ground."
Pro: "The entertainment was good with variety. Overall, it's hard to appreciate a 10 hour flight."
Contra: "Seats in coach did not have much width or leg room. I don't like the policy of buying a flight and having to pay for a selected seat - that smacks of bait and switch. I know everybody is doing it, but it's tacking on extras once the committment has been made and that is low. The boarding process in London was horrible. queuing up everybody then telling them the general boarding is "over there". The lines should be more well-defined and single file to avoid bunching up. There was plenty of room to form lines, but the stanchions were not in place. Poorly executed. Also, there are FAR too many priorty boarding classes. People had to jump lines and go around barrier tapes to get to their positions in line when their priority class was called. Once on board, the crew did a fine job, but the boarding area is completely screwed up."
Pro: "See above"
Contra: "See above"
Pro: "Punctual arrival. Vacant seats between myself and another aisle passenger in the center section provided additional comfort and privacy. Lots of attention from cabin crew."
Pro: "The plane got to destination earlier"
Contra: "No in flight entartaiment"
Contra: "BA lost one of our baggage. And it is been a week and we still haven't gotten our bag. We had some unique and good things in that bag."
Pro: "The crew on the flight from London to Chicago was absolutely amazing, funny with great service... really can't ask for more.."
Contra: "Food was average at best.."
Pro: "No issues."
Contra: "You need to pay for drinks and snacks - feels like low cost airline."
Contra: "Beverages not included and food only by asking"
Pro: "Everything went as well as expected. Nothing out of the ordinary."
Contra: "No response from stewardess when I handed her the envelope with Money for the BA children's program. I kinda expected a thank you. But then I guess God wants us to give without expecting anything in return."
Pro: "Crew were very accommodating."
Contra: "It was an older plane and the video screens were damaged. Made for an extremely long flight."
Contra: "Food is not good. They are charging for specialized meal. I haven't seen any international flights that charge for meal."
Contra: "Very poor facilities at Terminal 3 London Airport (1) Bathrooms were cold. (2) No lounge type chair for long wait passenger. Only common waiting area. (3) Waiting area seats were dirty and food particles between two seats. (4) Cell phone charges and electric outlets at seating chairs does not work. (5) Very limited food choice. (6) Might they have to see and visit other international airports"
Pro: "The food is good , the comfort is little bed the chairs is to close the other passsanger in the front is make nervous ,evert"
Contra: "Everything it's ok just the check in sometimes is take longer that the fixet time"
Pro: "Crew was very nice. Food was OK."
Contra: "Old plane, no USB ports or WiFi for a 10 hr trip. Selection of movies not good. Seats lumpy and not very comfortable. Got stuck next to someone that had started the party before he got on, inebriated and smelled. Was taking over my legroom and armrest. Unfortunately full flight so nothing crew could help with"
Contra: "Could not get on flight. Had to wait hours for an indirect flight."
Pro: "The audio did work for movies"
Contra: "I felt very warm and uncomfortable"
Pro: "my vegetarian meals were excellent, very pleasant crew"
Contra: "not a great selection of movies, was hot a lot of the flight"
Pro: "The crew were great"