Emirates canceled the booking on me without any explanation. There was no reason given and no option to rebook. Ended up rebooking on a different airline for double the original price that was locked with Emirates. Even though the refund was processed reasonably expeditiously, this experience is unacceptable.
Fine Emirates service, everything you'd expect. Good food and drink, good service, good entertainment. Not the worst seats, for economy class. Only real problem was the lack of mask enforcement. Probably about 5% of passengers didn't bother, and the crew didn't do anything to ask them.
Contra: "The food, leg space, the drink, and more hospitality, specially towards the aged people like us."
Pro: "The options for drinks for this 13hr flight were great. The food was sufficient. The ride was smooth as usual."
Contra: "I know the crew gets tired too, but the whole crew shouldn't be tired and disappear all at once."
Pro: "Crew, food, drinks and seats in business class were fantastic."
Pro: "The crew was on point and did there jobs well."
Contra: "The food was old fashioned and stuck in the 1960s. Having an option of Beef brisket or Salmon or two polarizing choices. I opted for the brisket and it was decent but not actually worth finishing. It was too fatty and strange tasting. Boarding in Sydney needs much improved screens and communication."
Pro: "Latam could not issue a boarding pass at Santiago. This led to long waiting at Brazilian immigration checkpoint. Not having a Visa kept me.from entering the immigration and security wont let me in without a boarding pass. security supervisor had to contact Emirates ground staff who escorted me."
Contra: "Not getting delayed for 2 hours and then missing flight and waiting 5 more hours to rebook. Disaster."
Contra: "food was average"
Pro: "For other people it seemed to work."
Pro: "Nice flight sttendents"
Contra: "Seats too small"
Pro: "Comfortable seating"
Contra: "No problems"
Contra: "Flight delayed for more than hour and half the is no internet connection during the flight."
Pro: "Good entertainment. Good vegetarian selection of food. Polite and friendly crew."
Pro: "Everything was good especially the spacious seats and food"
Pro: "It was comfy, the crew seemed genuinely happy, and the food was good. Never going to complain about smoked salmon."
Contra: "I didn't like that my connecting flight was with another airline"
Pro: "Upgrade to Business class"
Contra: "Noise of serving some people dinner in middle of night interfered with sleep. Deep dip South meant no internet for much of the flight lots of noise and inconvenience trying to fix Tvnz for (rude) lady in front"
Pro: "Boarding went smoothly, flight was very comfortable with great entertainment options. Attentive staff!"
Pro: "The overall experience was good."
Contra: "The non-veg food option was limited to a prawn dish only which may not be a good option for all. Should have a chicken or goat meat alternative."
Pro: "Meals and free wine were positives. Also the travel toothbrush and toothpaste were nice. Entertainment with movies and tv had a lot of variety also."
Contra: "It took 45 minutes to get out bags! Crew bags came out immediately but customers stood around the luggage belt for more than 45 minutes b/c thats how long it took to get our bags and many people were left. Very annoying after a 10-hour flight that lands late at night."
Contra: "There is very little space between seats from Dubai to Cochin flight. Didn't have space to eat without hitting the next person. Ran out of food of choice"
Contra: "Flight was 15 hours long. Vegetarian food is not provided. We were unable to select food options online before boarding."
Pro: "I wish they have feet rest as in Saudi Airlines, to left the feet little pet & it will reflect positively on the back and spinal (more comfort for the back) Everything else was awesome"
Pro: "Over all all was great"
Pro: "Timing, service, comfort"
Pro: "That it was on time and the service was excellent! Very smooth landing and departure!"
Contra: "That the touch screen in front of me had a problem and I couldn't navigate easily. It responded with delay."
Contra: "The boarding was chaotic. The public address at the gate was not clear and everyone seemed to line up randomly."
Pro: "Food was ok"
Contra: "Smallest leg room ever"
Contra: "crappy entertainment screens food was a bit blah (stale bread products, slimy fruit)"
Pro: "Everything was just fine just wish they can come up with a better name than economy class"
Pro: "Great selection of entertainment available."
Contra: "Seat space was very tight, and my seat was broken (would not recline). Also, a toddler screamed for over 6 hours straight with no intervention from the parents or crew."
Pro: "Aircrafts are new and good"
Contra: "The ground staff needs to be more co-ordial and friendly. Am not sure how they are hired but they appear very rude and dry throwing instructions. I travel a lot and in many airlines and whatever the case, staff members of other airlines smile, tell issues if any, suggest solutions and work on it. Emirates staff, it seems, does not know how to talk or smile."
Pro: "The flight from Dubai to NYC was great"
Pro: "The seat was comfortable."
Contra: "Food was really bad. I have travelled in Qatar Airways B class and there I was impressed by the food quality. Here it was really pathetic. Crew was helpful but were not willing to go an extra step. Like , offering a cup of coffee after someone wakes up."
Pro: "I like the ice from emirates"
Contra: "Crew members service"
Pro: "The crew and leg room"
Contra: "Food was very spicy and oily. My 3 year old three up after consuming the fried rice. Boarding was veru chaotic."
Pro: "Crew behavior, boarding, entertainment channels,food,comfort"
Contra: "No information re cancelled flight, board at Dubai indicated flight delayed with no time or boarding gate. Over 300 people at Emirates / Qantas customer service desk and 2 operators. Only found out that the flight may be cancelled from an email from kayak. Eventually got on a flight 6 and a half hours later. When leaving the board still said ek5101 delayed. I am sure if left up to Emirates / Qantas we would still be sitting at Dubai looking at the board."
Pro: "Service was great."
Contra: "Food was bland though it was Bengali cuisine from Kolkata one would expect a little more taste."
Contra: "Long time for boarding and staff is not clear on baggage policy"
Pro: "The crew on board is always friendly and helpful. One of the toilets was quite big compared to most others."
Contra: "The food options are always more limited when you are seated near the back."
Pro: "Friendly staff and variety of entertainment"
Contra: "Everything was good."
Food and entertainment needs to be updated. I understand the majority of clients but not everyone can eat spicy food . I wish they have some sandwiches snacks or kids friendly food.
Check in at Chennai was painful
The service was top notched. Crew was very nice
Didn’t announce reason for delay. Staff was vague about departure time. Flight crew could have asked if we need help in figuring out the controls and adjustments. Staff needs to be more helpful
More Bollywood and tollywood movies, food options.
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Pro: "Add snacks between the males"
Contra: "Thank you"
Pro: "Very comfortable and enjoyable flight"
Contra: "Delayed flight meant missed connection and had to stay overnight. Very little communication from the airline about what arrangements were being made. Was also unable to check in online on either leg."
Contra: "My baggage got missing"
Pro: "The flight was on time"
Contra: "When a very large man is placed next to someone else who is in a middle seat and cannot use the arm rests on either side, I would think the hostesses would make an effort to move one of the three considering there were multiple other open seats. He was also very old and could hardly stand up when needed. It was the most uncomfortable flight, if I had the money, I would definitely fly business class"
Pro: "My FA from IAH to DOH was outstanding. She made sure I was comfortable the whole flight"
Pro: "Everything was great, as the flight wasn't full, so we could relax"
Pro: "The crew was very cheerful and helpful even though I was puking my guts out on a long flight with a lot of turbulence"
Contra: "It was an insanely long and pukey flight. The airsick bags have this seal that you have to tear off before you can open it which my son discovered a little too late."
Pro: "They flight"
Contra: "Complementary hotel for long stops"
Pro: "1. All flights were on time. 2. The aircrafts were clean and tidy. 3. The choice of entertainment was plentiful. 4. Possibility to connect to internet provided on outbound leg, not on inbound."
Contra: "1. The boarding process, in general, could be improved. 2. The "official" transit time was one hour, but passengers were made to wait while the business class disembarked, reducing actual transit time to 30 mins. Considering distance to departing gate, and security checks, this was stressful."
Pro: "Excellent crew and food."
Contra: "No WiFi."
Contra: "The changed the time of flight had to wait airport for 5 hrs"
Contra: "They claimed they have free WiFi, but this is not true. Passengers has to pay if they want access to WiFi. Uncomfortable sitting and you cannot adjust it to a comfortable level. Crew keeps demanding sit need to be upright."
Contra: "Flight planned to leave 30 mins earlier and didn’t send any email or informed me."
Contra: "USB port was not working."
Pro: "Crew were great and sincere"
Contra: "Qatar gave problems changing flight for emergency purpose and had produced all documents but they wanted further documentation which could not have access because at,a foreign country. Felt they don't care and it was all to do with money which had to pay."
Contra: "I had been told my checkin bags will be available at final destination but I had to pick them up at Delhi and do the checking in once more which was a lot of hassle with kids"
Contra: "- Leg Space is challenge"
Pro: "From Joburg to Doha, the plane was clean and the food was good. . From Doha to Washington, not so much. I went to 3 bathrooms and all the sinks were stopped up."
Contra: "The food from Doha to Washington was beyond awful!!! I wud scrap that whole menu PLEASE. I WAS SEVERELY DISAPPINTED. The previous Quatar flight, the food was different and very good. Please check on this. Also, the sinks were stopped up. Gross."
Pro: "Great flight with good food and crew."
Pro: "Some how it was a good experience"
Pro: "Flight was great, best over seas flight I've ever had!"
Contra: "My only complaint was that we had a 10 hour layover in Qatar....and it was when the city was closed down. So there was nothing for my new husband and I to do. I wish that the airline would have given us more direction and help. Or have us a room for the night"
Pro: "I liked the schedule was on time and smooth plane ride."
Contra: "I did not like the room in the plane. The seats where to close and u I couldn't sit back because person behind u would complain. Flight attendants did not really going around to see if we were good r needed drinks or even smiled they looked very upset and had some attitude when I did ask for something. Customer service needs more improvement."
Pro: "Decent leg room. New plane."
Contra: "Only one meal was served in about a 6 hour flight. By the end of the flight I was famished."
Contra: "There is nowhere in the airport to go for long layovers. The ticket counter didn't open until closer to the flight, without it I couldn't get inside to the Travelers Lounge, and spent most of my time in the entry area. I also was assigned a middle seat, which is even less fun than usual when you've been in India and your bowels are acting wonky."
Contra: "Food is not up to the standard. They make announcements that there will be snacks like sandwiches and ice creams, but they don't offer that openly. You have to ask for snacks. Now we, US citizens don't like to ask for food just so you know. The crew should offer. if we don't need the food, we can always say no."
Pro: "The airport in Doha is beautiful with great amenities and shopping. The quiet rooms are especially nice for a long layover."
Contra: "The ticket was cheap because of very long layovers"
Pro: "Qatar airlines blew me away! The food was top notch and frequent, the flight attendants were incredibly nice and attentive, the planes and entertainment were world class aND they were affordable for our flight from Boston to Bangkok."
Pro: "Crew was great. Leg room good on 787"
Contra: "Food choices seemed a little under the Qatar standard considering the high level of quality for other aspects of this airline."
Pro: "For a change, I found the cabin crew extremely courteous and helpful. A remarkable change from the last so many flights flown across different airlines."
Contra: "The entertainment system is poor. Hardly any movies/shows worth watching."
Pro: "Services by the staff is good."
Pro: "Staff for the most part. Food and entertainment"
Contra: "Baggage loading was terrible. Way too much was allowed in the cabin. With numerous small duty free items placed overhead. I had to have my back pack blocking my legs for 5 1/2 hours."
Pro: "Lounge facilities"
Contra: "There was no place to keep my Cell phone , eyeglasses, or even the book I was reading--- would have liked an alcove or cubby. Loved this feature in Business class when I flew with Emirates. Food choices were better with Emirates. Qatar needs to look into these features in order to beat their competition."
Pro: "Both friendly and professional"
Contra: "All is perfect! They couldn’t be better"
Pro: "Short, sweet, and yummy! Short trip, sweet experience with their staff and boarding process, and yummy snacks."
Contra: "Vegetarian meals"
Contra: "Flight attendants have limited English fluency."
Pro: "Nice service"
Contra: "I enjoyed visit via turkey and not long flight. I felt comfort"
Pro: "The food was good. The staff very friendly."
Contra: "Leg room Food choices"
Contra: "Rude crew.. i am elite plus ..i can only imagine how they treat people with no status"
Pro: "overall it was ok but the service between chicago-istambul and return is superb"
Contra: "Just the difference in the service between delhi-istambul and istambul-delhi is so much lower grade than the service from chicago-istambul and istambul-chicago it is a real turn off"
Pro: "Food and drinks"
Contra: "Business class seats can be a bit wider"
Contra: "You broke my suitcase"
Pro: "Everything was exceptional"
Pro: "Never fly again"
Pro: "Food was good. Flight was good. Crew during the flight was good"
Contra: "Service provided during the transfer at Istanbul was not good. Wheelchair assistance was not provided. Staff at Istanbul was not helpful. Directions were not clea.flight"
Pro: "Superb service. Good food. Organized on boarding. Not overbooked. New planes. USB available for charging devices."
Contra: "Long layover in Istanbul."
Contra: "some staff spoken English was not upto the mark"
Pro: "Overall the plane was very comfortable."
Contra: "Waited on the plane to takeoff for an extra hour without explanation."
Contra: "We had asked for wheel chair. At Istanbul we were made to wait for almost two hours. Our boarding passes were collected by your staff, when I raised my voice, were given one wheel chair and I had to run along with the staff or we could have missed the flight. I wanted to have some grub at airport but there was no time."
Pro: "Ayten was the perfect flight attendant. Very friendly and helpful. Outstanding."
Pro: "Staff was courteous and wore smiles..."
Contra: "The food could have been better..."
Pro: "i like the reception"
Contra: "i like how the crew welcome me.i all so like the food"
Contra: "Hardly any leg space"
Contra: "The layover was too long."
Pro: "On time."
Contra: "Seats are a bit old."
Contra: "Cleanliness of the aircraft, service of the crew members"
Pro: "Short but comfortable and pleasant flight."
Pro: "I have always enjoyed my travels on Turkish airlines. Service is superb, staff is very polite and always willing to help."
Contra: "The boarding can be better organized. It can be chaotic and disorganized."
Pro: "Movie selections. Larger displays. Comfortable seats. FOOTREST."
Contra: "When going from US to India, food was excellent. But when traveling from India to US, the food was not good at all."
Pro: "Great entertainment, very friendly staff, decent quality planes , good beverages"
Contra: "below average food . Particularly for health conscious people."
Contra: "Pathetic vegetarian food."
Pro: "The Welcome from the crew member and Istanbul airport"
Contra: "Food, Drinks and the service from Crew."
Pro: "I had a ticket for the 7th and there was no flight on the 7th. I ultimately flew to JFK instead of IAD causing a lot of problems for me and my family that was to pick me up. Not sure I will fly Turkish Airlines again"
Pro: "I liked the aircraft. They were fairly new and well maintained. New inflight entertainment and movies. Fairly spacious for a medium sized person."
Contra: "I feel the food could have been better."
Pro: "Courteous service, good food and fine entertainment options."
Contra: "The USB charging port wasn't working."
Pro: "Seat comfortable good leg space"
Contra: "Food quality and selection of items and taste"
Contra: "Employees didnt look or act very welcoming. Very little food."
Pro: "The best flight ever!"
Pro: "Overall journey was ok"
Contra: "I am vegeterian. Food was horrible :("
Pro: "Love this airline!!"
Pro: "Duration of the flight is good."
Pro: "Everything from above and the fact that my bags got home untouched and on time. It would have been a disaster to have to drive back to Bucharest to pick them up at the later time like it happened with other airlines."
Contra: "Nothing at all"
Contra: "Staff on Istanbul airport is rude. They don't respond to people"
Pro: "On time"
Contra: "Food chairs"
Pro: "Prompt service throughout."
Contra: "Would have preferred gate departure and arrival."
Pro: "Entertainment system, food"
Contra: "Announcements illegible"
Pro: "Inflight services"
Contra: "Delayed flight, missed connecting flight due to that. On the ground staff should have better coordinated from arrival to boarding of next flight. Chaotic and short staffed security personnel at Frankfurt airport. Overall a pathetic experience"
Pro: "Food was good"
Contra: "Should have been on time"
Pro: "Amazing crew and service."
Contra: "Seat space extremely low for tall person."
Contra: "Security check at the Frankfurt airport is illogical and terrible! It took 90 minutes to complete the security and go from one terminal to another!"
Pro: "crew onboard and food/entertaiment."
Contra: "could do without the delays. transit time was reduced to less than an hour in Frankfurt because flight to Frankfurt was delayed by 45 mins. it is becoming very stressful to transit in FRA every time."
Contra: "Poor customer support and no response on phone calls when u tried to cancel my return ticket."
Pro: "Crew was great. Flight was on time. Overall excellent experience."
Contra: "On line check-in 23 hrs prior to departure is not convenient for out of town passengers travelling to B'luru to catch the flight, couldn't get internet access to do the check -in on time. 48 to 72 hr check-in window would be better."
Contra: "Flight was delayed"
Contra: "My seats were broken on two flights--could not recline. Maintain the equipment better."
Contra: "These scheduled flights on Jan 1, 2019 were cancelled by Lufthansa and we were not informed of these scheduled cancellations either by email or SMS. We waited for several hours at the airport before being informed by an airport staff. We missed one day of work and lot of inconvenience with transportation and accommodation in Bengaluru."
Pro: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Contra: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."
Contra: "I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers."
Pro: "Travel is good and comfortable"
Contra: "Travel from Frankfurt to London was quite late start . Delay in immigration check."
Contra: "getting fine from DC to Munchen and Munchen to Bucharest, 7 h delayed but we get to Romania. - when waiting for the luggages, guess what? Both luggages are missing. -made the complainment, now we are waiting to show up in Romania and to be delivered at home. -went to pick up the rental car, because of the plane delay, they gave our car away. -after trying several companies, we found a car, 3 times more expensive, but we have a car....yeeyy"
Contra: "The food on Lufthansa is terrible. Many crew members are rude and unaccomodating, even in business class. I will never pick Lufthansa if I have to fly business class again."
Pro: "Was very courteous and helpful though out the trip"
Pro: "The flight crew was amazing and the overall experience was great."
Pro: "The food was pretty decent."
Contra: "The seats are uncomfortable and do not recline. The plane was old. No entertainment. For the money look elsewhere."
Pro: "Cabin was clean"
Contra: "Boarding and airpot staff were horrible: rude, chaotic experience especially in Munich and Frankfurt. Main issue was rude staff... No concept of customer service ."
Pro: "Having a very difficult time thinking of something I like about the whole service. Maybe the checking in process was a little bit smoother at San Diego compared to other airports."
Contra: "As many of you know, Frankfurt/San Diego is a new service offered by Lufthansa. It touts direct flights to and from Europe. It’s main advertising draw was connection to the east. Many of their connecting flights at Frankfurt are scheduled within an hour of arrival. This possess a high risk of missing your connecting flight. I experienced this personally as a major number of my fellow travelers missed their connecting flights. Though Frankfurt has good directions, transfers take a long time due to multiple security checks and due to the size of the Airport. LAYOVER OF AT LEAST TWO HOURS WOULD BE BEST. Anything less, you risk missing your flight. I was personally selected TWICE for ‘random check’ for the same flight! Not sure how that can happen! The flight itself is long and arduous. the economy seats are small, cramped and don’t recline much at all. The entertainment selection was very limited. The TV touch screen barely worked. The food was tasteless and service was not much better. I have a hard time sleeping on flights with such bad seats but we had air hostess who kept talking the whole flight and that did not help with resting my eyes. I highly suggest taking a different airline through LAX. I personally feel like driving to LA and taking a flight there would be the wise move."
Pro: "Excellent boarding experience. Very good food, overall a very comfortable journey."
Pro: "Excellent service during the two hour trip. No complaints whatsoever!"
Contra: "No headrest screens for entertainment but I had my phone and downloaded movies and shoes prior to leaving the US."
Contra: "Could have more options for entrainment"
Pro: "The business class area was spacious"
Contra: "Crew is too curt... they could use a little more smile"
Pro: "Everything is good"
Contra: "Food use to be better"
Contra: "Less movies (Hindi) and economy seats aren't as comfortable as emirites."
Pro: "Travel time was good and easy travel"
Contra: "Entertainment tv tapes"
Pro: "Premium Economy is awesome! Bigger seats with more leg room than I need (I'm just over 6 feet tall), leg rest (oh yeah) and a travel kit with toothbrush, toothpaste, socks and travel sleep mask. The crew was very good-hospitable and accommodating."
Contra: "Economy is terrible-small seats-went one way on economy and never doing that again!! FYI- Emirates economy is awesome and so this is my first time not flying economy.."
Pro: "W we’re a few minutes late and they waited for us. We truly appreciate their cooperation. 5 strat services."
Pro: "Our flight from BLR to FRA got cancelled because of bad weather. The agent at the check in desk immediately put us on an alternate AIr France flight via CDG to LAX, which left an hour before our FRA flight. The service on the flight was excellent. But we are most thankful for the quick re-booking on a different alternative, ensuring no hiccup. We will only be flying Lufthansa from now on, and recommending Lufthansa to all friends and colleagues."
Pro: "Efficient boarding, friendly crew."
Pro: "Very nice personals, I'm so happy."
Contra: "It seemed llike the boarding was rushed and a bit hectic."
Pro: "Food, crew and comfort was alright"
Contra: "Boarding was a mess. There was not announcement. Everyone rushed to board and was very chaotic"
Contra: "Didn't happen yet."
Pro: "Searing, comfort"
Contra: "Priority bags do not come first."
Pro: "N-o entertainment"
Contra: "There is no entertainment so I do not know it should be rates."
Pro: "Very friendly crew, smooth flight ( great pilots)"
Contra: "Food was carb heavy. I wish you would offer more protein and vegetable choices."
Pro: "United airlines a319 was quite shakey felt uncomfortable whereas the Lufthansa connection with the a320 was way better only a bit shakey but felt comfortable and enjoyed the flight."
Contra: "United airlines connection was quite bad. Was 15 min late but didn't really mind it"
Pro: "Everything was good."
Pro: "The plane was parked away from the gate. We boarded the service bus to get there 20 minutes before departure time. But it took more than 20 minutes while mid way waiting for clearance to leave for the plane. The service bus did not turn on the AC while we waited even though we complained. We were suffocating. There was no entertainment on the plane."
Contra: "The seat was getting pushed back"
Pro: "flight was on time and the crew was wonderful"
Contra: "Plane was"
Pro: "Food and overall service"
Pro: "on time."
Contra: "was too congested"
Contra: "Food Crew appearances"
Thumbs up for KLM crew, planes and Schiphol Airport, though short on staff and a little late everything went smooth, including the flight.
Pro: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Pro: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Contra: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
Pro: "Crew is excellent, polite and personal!"
Contra: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Pro: "Decent price for economy comfort seat, 4A."
Contra: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Pro: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Pro: "very nice crew"
Contra: "my baggage was lost"
Contra: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Pro: "Great crew, comfortable seating with enough leg room."
Contra: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Contra: "Staff rude and short"
Pro: "The crew is really welcoming"
Contra: "The seats are too narrow and a bit too hard"
Contra: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Pro: "The space at my feet with the chair in front was a bit akward."
Contra: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Pro: "The crew"
Contra: "Seat comfort"
Pro: "Crew was great and professional."
Contra: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Pro: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Contra: "If I knew how to recline my seat earlier. I did try several times"
Pro: "Overall KLM experience is good"
Contra: "Food quality was mediocre for a business class flight."
Pro: "quick/efficient boarding - good staff - good food - easy flight !"
Contra: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Pro: "Crew were great, food, entertainment, seat and everything else was great as well."
Pro: "Seating is tight. The crew was great !"
Contra: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
Contra: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Pro: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Contra: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
Pro: "Nothing to mention"
Contra: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Pro: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Contra: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Pro: "I slept pretty much the whole time"
Pro: "Great food"
Contra: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Pro: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Contra: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Pro: "Friendly attendants. Decent food, and frequent snacks and beverages."
Contra: "No charging ports for electronic devices."
Pro: "Premium economy service was good."
Contra: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."
Pro: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Contra: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
Pro: "Good flights. Good prices."
Pro: "Very friendly service!"
Pro: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Contra: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Pro: "The cabin crew were pretty good. That's about all that was good."
Contra: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Contra: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Pro: "Ground staff at Manchester very helpful"
Contra: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
Pro: "The sandwiches were simple yet just the right touch, on all four flights."
Pro: "Great crew service. Among the best ever."
Pro: "I was upgraded to Buisness so, no complaints"
Contra: "No Marlboro light cigarettes on the duty free shopping cart"
Pro: "Crew was friendly, and the food was better than the usual KLM fare."
Contra: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Pro: "Excellent service, excellent food."
Pro: "The crew were very friendly and accomodating, plane was clean and boarding amd disembarking was efficiently handled."
Contra: "55 minute delay was not welcome."
Pro: "Enough space good wine and on time"
Pro: "Staff, service"