Everything was fine. This time, even though I didn't need it, my seat back reclined.
Expected A320neo as per the booking, got a 28 years old A321. Still no food service. Not impressed at all this time by Lufthansa.
Contra: "Flight was cancelled"
Pro: "I didn’t get the chance to experience the seats because I didn’t get to be on the flight due to a huge mistake of a Lufthansa employee"
Contra: "Hire better competent people!"
Pro: "Lufthansa is an airline in a different class altogether. Can not compare with any commercial airline that flies to Europe"
Contra: "Great food, comfortable seats, enjoyed the whole 11 hour flight."
Pro: "In-flight crew was friendly, the food & beverages were OK and there were plenty of in-flight entertainment options."
Contra: "They double charged the baggage fees: I prepaid in advance but upon checking in for the return flight the representative wasn't able to locate the appropriate information, although I had a printed copy of the confirmation email they sent. I had to pay for it again which is a lousy experience."
Contra: "Went First Class. What a joke! Coach seats & service. Only difference is they leave the middle seat empty. This appears to be the European standard (we flew on 3 different airlines) for 1st Class within Europe flights. Save your money, fly coach within Europe."
Contra: "terrible experience - hidden fees for 1st checked baggage travelocity messed up on their site when the ticket was purchased when in fact the person that travels needs to pay to check in the luggage"
Pro: "Good seats and wonderful flight crew."
Pro: "The people who work for Lufthansa are the nicest i’ve met, on par with Turkish airlines. The times for boarding and departure were respected, the flight was short but pleasant."
Contra: "The long lines. After check in and security, boarding could have involved less of a standing and waiting, with a bit of ahead communication that could be attained. For instance indicate the order of boarding, time until boarding, and place where the passengers from rows 50-70 should form ia line..."
Pro: "All good - Lufthansa even handled an unexpected air traffic delay well, meaning my connection still worked. Great price too - booked at short notice and Lufthansa business was half the price of BA. Far better device too."
Contra: "No negatives."
Pro: "Flight on time, good service, helpful staff"
Pro: "Crew very nice and carefull"
Contra: "My luggage was destroied ;-("
Pro: "Staff was very polite, helpful, and attentive. Our flight left late due to a delay with the plane, and the flight attendants were very proactive about informing passengers about making connections and doing all they could to help."
Contra: "All good."
Pro: "We originally paid for seats a month before and were told to move seats because the plane was full. Plane was not full. Would like refund."
Contra: "Customer service"
Pro: "Lufthansa has it all together and knows how to fly. I recommend to everyone!"
Pro: "What is not to like? I was pleasantly surprised by the Munich airport ground crew and it didn’t stop there! We boarded promptly and efficiently. Once on the plane, service was excellent and the food and drink options were delicious! The entertainment selections were intriguing and engaging. At the end of the flight, we cleared the plane quickly and we’re given adequate directions to customs. It was a great experience."
Contra: "Nothing, the experience exceeded all expectations."
Pro: "Comfortable seats with plenty of room. Enjoyable crew during the flight."
Contra: "I did not have any complaints about this specific flight."
Pro: "Very good service.."
Contra: "A flight attendant from Bucharest to Frankfurt kept bumping her behind in my shoulder. Before this she was not helpful when I asked her where to put my bag. She shoukd not work with people if she does not like them. Otherwise, everything was great: food, space, movies."
Contra: "crew was not friendly"
Contra: "Baby kept most of the cabin up for three hours of a six-and-half hour flight. I know this isn't Lufthansa's fault, but they did little to help. Also, business class seats are too hard!"
Contra: "They ran out of food choices for the people who sat in the back of the plane. I had preferred to eat chicken rather than pasta but the choice was not available anymore. The same happened with the breakfast sandwiches."
Contra: "It wasn't Lufthansa"
Pro: "I was really upset because time for living 6 and we left 8:15 I had connection fly to Romanian I missed because of ...I stay in Germany for 5 hours.I ask Lufthansa too put me on Tarom fly they say is United fly...they really make me updated.I think the crew on United is not friendly.The food waste good in"
Contra: "I like the movie"
Pro: "I have been spoiled with the large planes, so the small ones to me are cramped, but thats with all carriers not just Lufthansa. I generally prefer to fly Lufthansa when heading to Europe."
Contra: "It took over an hour to drop off a bag prior to boarding. I had already checked in online. There were long lines in Bucharest and simply not enough staff working the Lufthansa desks."
Contra: "I did not go because i canceled my flight and am still waiting for my refund since 23 May. I will probably never use Kayak again. Not happy... far from satisfied. ~AC"
Contra: "Although we had reserved (paid) seats as a family in an entire row, upon check in we were given different seats. We had to spend 20 minutes talking with different agents in order to get our original seats."
Pro: "Movie selection, wine and food"
Contra: "Crying babies - outside of the crew control"
Pro: "Efficient boarding. On time departure."
Pro: "Real food with real tableware even in the Econ section. Unbelievably courteous staff. Will make it impossible to fly Anyone else when going overseas"
Contra: "Nothing...I felt spoiled"
Contra: "The food could be better. The ravioli option very oily ."
Pro: "Was served food and drinks for a 2 hr flight between OTP and MUC. Who else does this? My mom was offered transportation assistance throughout the entire flight. Preboarding on every leg of the flight"
Pro: "Plane was clean and service was great."
Pro: "Very friendly personal, good food and drinks."
Pro: "Attention to details, big clean bathrooms, service with a smile, friendly flight attendants, overall a great experience. I think American, United and Delta and other airlines could learn a lot from this Company."
Contra: "Not much, just the USB port on my chair was not working. No biggie. Reported it and should be fixed asap."
Pro: "Despite the wintry weather, a safe take off and a nice flight. A plus to Otopeni (Bucharest) airport administration - clean runaway, no snow no ice on it."
Contra: "Delay time should be posted accordingly at the gate."
Contra: "My flight was cancelled due to the pilots' strike. I only learned about this when I attempted online check in. Lufthansa never attempted to notify me. Then when I called in to the Romania Service Center to rebook, the phones went down in the middle of the call. That is understandable given the extreme volume of calls they were handling. What is unacceptable, is that they made no attempt to contact me once the phones were up. I ended up calling the U.S. service center at 1am local time to rebook...only 3 hours before I needed to leave for the airport. It took an hour - which I paid for at direct dial international rates - to find a flight. I'm very grateful for the U.S. service rep who was kind and helpful. She was the one bright spot in this poorly handled situation."
Pro: "Service was excellent"
Contra: "All would have been great, but the cross Atlantic had a locked seat assignment. I was assigned last row and middle seat, I could not change seat when there were other seats available at check-in. United would not let agents change either. Maybe kayak related? Expedia always allows seat changes"
Pro: "The fact is actually took off."
Contra: "Gate change at the exact time we were to board causing a 1:45 delay since our flight wasn't in the correct spot for the flight control deck to push our plane back. We made our connecting flight by about 8 minutes in Munich."
Pro: "Seat backs are flatter, which for me (a shorter woman) is much more comfortable than the more contoured seats on other airlines."
Contra: "Very dry sandwiches."
Pro: "Flights were on time. Both Air Canada and Lufthansa Airlines Service, including sitting and boarding process were relatively smooth."
Contra: "12 hour long flight from Frankfurt to LA was exhausting."
Pro: "Organized boarding, service, left on time"
Contra: "No gluten-free food when they served the food. They said that they didn't serve gluten-free food on short flights, but this was two and a half hours. Also, I had asked for a gluten-free meal when I booked my flight. Not good in today's world, when quite a few people have to eat gluten-free. (I am a medical doctor.)"
Pro: "Long flight. Loved that we had two wonderful meals, hot cloth enough water and other services. If I fly overseas I will always choose this airline. It was wonderful."
Pro: "The Frankfurt-Boston flight seat was comfortable & food was very good as well as the air hostess in charge was excellent & very cordial."
Contra: "Entertaintainmemt movies"
Pro: "Did not fly."
Contra: "Kayak should have canceled my ticket"
Pro: "The limited amount of people flying"
Contra: "Updated tv and movie selection"
Contra: "Their app wouldn't let me pay for a checked bag early so I was charged almost double the cost!"
Pro: "Wonderful to fly on a small airline that still believes in service - a free cup of coffee and a Tunnocks biscuit - whereas many larger airlines charge for coffee etc."
Pro: "Updates on status via email and sms"
Contra: "Choices not AWS international, too UK centric, Crew was superficial and curt"
Contra: "Only one round of drinks served?"
Pro: "The crew were very friendly. Engaged in genuine conversation. The aircraft was newish and clean."
Contra: "Avoiding Atatürk Airport full stop."
Contra: "flight was delayed about 2 hours. First hour waited in the plane. Why they've boarded us if we were not able to take off and had to wait in the aircraft? Near Heathrow, we took loops for about one hour. Expensive and offering nothing, no luggage, no seat selection, no meal on board. BA worst than lo"
Pro: "The crew was super nice."
Pro: "Virtually nothing, even in Club Europe."
Contra: "Crowded cabin, uncomfortable seat pitch, anarchic boarding (even for Club), lousy food and that ghastly safety video."
Pro: "The check in process was easy and straightforward but we were in the front of the line--which was very long. The lady who checked us in was very nice and pleasant and she was there for boarding as well. This process was very smooth for us."
Contra: "No water available unless you paid for it --same true of coffee and they only take credit cards. Was not able to request seats early and ended up next to the bathroom and lots of people standing in my personal space and the smell is overwhelming--the chemical smell."
Pro: "Flight was smooth"
Contra: "I upgraded to business class and the seat felt like a cage. The flight attendants were much more interested in talking to each other than helping a paying customer. Terrible customer service with bitchy attitudes from a bunch of men."
Contra: "No way to alert crew when seated in stratagem as they say"
Contra: "Vacation was cancelled due to illness."
Contra: "It was terrible cold. We received no free food or drinks."
Pro: "I think people could entertain themselves but to me it is deplorable to not offer at least complementary water. Complementary coffee would be a nice touch too but at least water."
Pro: "Great value for the money, nicely priced round trip. Very well scheduled flights, good connections, easy to travel."
Contra: "Little legroom on long flights, no wi fi on board overseas flights, even for purchase. No food available on Europe international flights, but for purchase."
Pro: "Easy to board promptly"
Contra: "Service was incredibly slow Seats were tight No USB port or charger Tiny entertainment screens Forced to check laptop despite this not being a standard with any other airline for the same route"
Pro: "Lie flat bed"
Contra: "Non-A380 plane feels very old now and in need of an overhaul. My biggest complaint was the food. On the outbound leg (SFO-LHR) I had the pasta dish which was dry and poorly cooked so on the return flight I opted for the beef dish which was ok. I thought that the pasta was just a one-off issue. When the pre-landing meal arrived, it was so bad I had to look at the menu to see what it was (pea mousse with artichoke and almonds). It was completely inedible. Finally the amenities bag consisted of hand cream, face lotion and lip balm as well as the std toothpaste, socks, eyeshades etc. in the past there were far more items in the bag. Overall it feels like BA has cut costs and I had a reasonable deal on my flight price which I was willing to pay just to have a lie flat bed. I can't imagine if I paid $5K for this flight and had the same experience. I recently flew Emirates from SFO to Dubai in business class and it was comparable to first class in BA."
Pro: "I love the fact that I was able to find a good price for the tickets...JUST THAO"
Contra: "The fact that the flight was delayed and they didn’t tell about it until 1.30-2 hours before leaving...and that because we pressured them other wise they wouldn’t even bother to announce us. So sorry you guys don’t have another rating UNDER POOR BECAUSE I WOULD LOVE TO GIVE IT TO YOU...."
Pro: "I was traveling by British airways flight BA271 on 13 December 2017. The plane is old but comfortable. I was looking for USB pots I can't find it. Helpful crew and flight comfortable and landing was perfect. British always need to improve. Thanks"
Contra: "Flight was too long to reach Las Vegas"
Contra: "No food!!! No coffee!!! No water!!! "Brilliant" like low-cost !!!!! Incredible!!!"
Contra: "terribly small seats!!! I had a gout attack after this flight. horrible!"
Pro: "food was good"
Contra: "IFE was not good the equipment is very old and selection is limited"
Pro: "crew was very pleasant and helpful"
Contra: "i ve had seat no 49H the only seat in the airplane with the exterior arm rest whithout cover i took the seat but first time ive got up ive torne my jeans...(ripped them badly and scratched my leg in the sharp piece of metal coming out at the end of arm rest i have shown the crew memeber what happened(a male) in i have filled out a report with the"silver tie lady" i would kindly like to find out what type of compensation i will get for the unpleasant situation of walking around in the LA airport with a big hole in the back of my jeans i can be reached at "email@example.com" or ph (310) 626-3201 kind regards Moldoveanu George Gabriel"
Pro: "Nice aircraft and decent service. Cleanliness was good."
Contra: "The lie flat seats were good but cramped and claustrophobic near the head rest."
Pro: "The food was delicious and the meals spaced reasonably. The movie selection was very extensive. The crew was readily available for most issues that cropped up."
Contra: "An elderly disabled passenger was allowed to seat in closed off seating and store her canes under her seat causing them to jut out into the aisle. As she required a wheelchair to get on and off the plane they should have reseated her somewhere with more leg room and easier access to the restrooms"
Contra: "Flight delayed & on a 2+ hr flight you don’t give anything free to drink. What a sorry airline. Not even human."
Contra: "It was late and I almost missed my connecting flight"
Pro: "Flight was on time and arrived a little early"
Contra: "Older plane"
Pro: "When I asked for a gin and tonic during the only drinks service in "business class" they at least gave me two miniatures of gin and two cans of tonic."
Contra: "we sat on the tarmac for over an hour before taking over. there was no offer of any drinks for this entire time. the "business class" seats were the same as economy, just with the middle seat blocked. the meal was closer in quality to bad meals i've had in economy class than anything i've ever had in business class."
Pro: "The crew was pleasant & food was fine."
Contra: "The flight was late, which made us miss our next flight."
Contra: "Long wait in boarding - flight was delayed"
Contra: "This was the worst trip ever! Delays on both ways!!"
Pro: "The plane got to destination earlier"
Contra: "No in flight entartaiment"
Pro: "The crew on the flight from London to Chicago was absolutely amazing, funny with great service... really can't ask for more.."
Contra: "Food was average at best.."
Pro: "It got us there safely"
Pro: "No issues."
Contra: "You need to pay for drinks and snacks - feels like low cost airline."
Contra: "We purchased upgrades to an exit row seat because my knee locks up when cooped up for that long. They changed the plane and I understand that happens but they denied our refund request with 7 days deadline to re-request. So now we have to spend valuable vacation time dealing with their incompetency"
Pro: "There was nothing to like except for the customer service skills of the cabin supervisor who profusely apologised for BA."
Contra: "At the airport, we were told that we did not have seats together as te flight was oversold. Strange as we had a six year old traveling with us. After much discussion, they gave two seats in the economy plus for me and the child but down graded child's mom to economy. We were told that someone from BA will contact us but it has been 10 days and no call or email. BA doesn't care and is just like all other airlines."
Contra: "Beverages not included and food only by asking"
Contra: "The entertainment system was not working, the crews members was rude/ did not respond to questions/needs."
Pro: "The food is good , the comfort is little bed the chairs is to close the other passsanger in the front is make nervous ,evert"
Contra: "Everything it's ok just the check in sometimes is take longer that the fixet time"
Pro: "On-time departure, friendly staff"
Pro: "The crew was very professional and friendly"
Contra: "Well for the most part it was my first experience so it was good, thank you."
Contra: "The flight was delayed by 3 hours making me late for the next two flights and ultimately costing me an entire day longer in transit. While I understand these things happen, Air Canada's response to me asking for help was abysmal. Ultimately, they didn't care and told me it was my problem. Sadly, one of the first people I talked to really did want to help and arranged flights that would have gotten me back on track but he was prevented from confirming the changes due to management. I will never fly with Air Canada ever again."
Pro: "Yes, the seat was good. The crew was good. The food was average."
Contra: "Diversity (for the food) and free alcohol (1-2 drinks are reasonable for 11 hours flight)"
Pro: "Food OK, seating OK, crew professional."
Contra: "Air Canada, whose flight this was, was understaffed and disorganized in Milan. No kiosks for self service, no identification of which line to wait in for what, lines spilling over into common area with >100 people and their luggage waiting. Waited almost an hour just to get a boarding pass."
Contra: "The entertainment system was lagging and the seating was tight , I got to be close and bond with my 70 year old neighbor"
Pro: "Entertainment options"
Contra: "My wife’s screen did not work. The pitch between the seats was too narrow for a transatlantic flight. Older plane that needed to be cleaned and updated."
Pro: "Flight departed on schedule, and landed early."
Contra: "Due to the checked baggage fee, everyone brings massive, heavy carry ons that clearly are oversized and then overhead bins get full fast. I don't understand why airlines don't check people's carry on luggage for size and weight."
Pro: "There is no built in entertainment system. Download the app on your phone to be able to watch movies in flight."
Contra: "Not much room in economy class."
Contra: "The services and crews are great and meet the standard."
Pro: "Just the in-flight movies"
Contra: "It was a 787 but any or all room was taken into cramming more seats. Food was the worse I've ever had on a long distance flight. Bland and despicable. This is the worse international flight as far as room or food. Requested for an exit row seat but was told it was an additional $125 charge. Really that's how Air Canada is getting business by giving customers a very poor experience. A group of four us traveled on this trip and we had the same consensus and won't be recommending Air Canada."
Pro: "Tried so hard to be friendly & cheerful to flight attendants & they were pretty humorless."
Contra: "Took 3 hours to get our drinks. Completely out of inventory with food and snacks. Very hot on the plane . WiFi didn’t work/ they charged for headphones which i haven’t even heard of. My tray table was completely crooked , i had to place my drinks on my husbands table. Overall, just terrible."
Pro: "There seems to have been improvements to the check in and boarding for disabled disabled passengers like myself at Pearson. Much easier to drop off luggage and move quickly to the wheelchair pickup area. Staff were courteous and efficient."
Contra: "Spacing between seats continues to be a problem especially for disabled clients. Because I was travelling alone, I was asked if I would move to accommodate someone with a pet carrier that would not fit under the seat they were in. I declined but wondered how they were allowed to board with an oversized case. Also seemed strange to ask a disabled passenger to move."
Pro: "Take off and landing smooth and relatively smooth in between."
Contra: "6 hour flight no food included. Came by twice for beverages. No entertainment. Probably the first time in 10 years I've been on a flight without any screens for entertainment. Goes without saying, no USB plug in."
Pro: "When the flight was cancelled due to mechanical issues my flights from Victoria to Cancun was rerouted through Toronto with free hotel where my brother and I shared a bottle of wine at Air Canada's expense..."
Pro: "Staff was courteous."
Contra: "Entertainment Was limited. Ran out of options for food because of flightbdeparture delay we were over 6hours on flight and many were hungry."
Contra: "smaller aircraft with very limited overhead bag storage. Constantly have to announce volunteers for bag check in. Happen both ways. Atl to Toronto and Toronto to Atl."
Pro: "Friendly staff, scent collection of media on offer."
Contra: "Size of the seats, baggage fees, insulting attitude of the baggage check in staff in MTL."
Pro: "Smooth flight, on time"
Contra: "Difficulty with tech"
Contra: "DELAYED FLIGHT DIDN'T HOLD MY CONNECTION - MISSED BY JUST 15 MIN SEATS NOT COMFORTABLE - PREMIUM ECONOMY NOT WORTH THE EXTRA COST"
Pro: "Can't keep to their schedule. I was supposed to arrive home at 15:50 pm. Try 1 am. Every time our plane came in they sent it to another city or switched our gate. All if their flights were delayed. Customer service was non existent. We were treated worse than animals."
Pro: "Seats comfortable"
Contra: "No overhead bin for centre section of row that my seat was in made it very inconvenient. It seemed to take far too long to offload the plane at the gate; we waited over 10 minutes for the door to open."
Contra: "4 hour departure delay"
Pro: "Efficient and helpful."
Pro: "Friendly staff every step of the way. Were always there and were always mindfu of your space."
Contra: "The woman that I was dealing with before the trip even began was incredibly rude and condescending! Talking down to me the entire time and didn't experience any patience whatsoever. She seeed to not know what she was doing whatsoever and was not helpful in the slightest. This is the woman in the desk leaving Edmonton heading to Calgary"
Contra: "On time organized departure Space Cleanliness"
Contra: "With an hour delay out of Paris due to waiting for missing aircraft flight documents to be completed and delivered to the airplane on the holding ramp, we ended up arriving in Toronto an hour late. With only an original connection time of 90 minutes, it was not possible for me to make it thru Canadian and US customs to the connection gate. I was to learn that no other connection to a Kansas City was available until much later in the afternoon / early evening. As a result, I ended up arriving in Kansas City 6 (six) hours later than originally scheduled, three quarters of the time it took to travel from Paris to Toronto. To say the least , I was not at all thrilled having lost that time."
Pro: "The food"
Contra: "The crew was absolutely terrible and very rude"
Pro: "On time. Clean plane"
Contra: "Miscommunication with luggage No food included but at extra cost No entertaining at all! Only through wifi in your own device and you have to download an app BEFORE boarding for it to work but yet, no one tells you"
Contra: "I tried to call your airlines to reserve a spot for humanitarian supplies. I run a rescue for dogs in Cancun. I could never get through to anyone and there is no info on your tickets about the cost of a third bag. I was charged an extra $500.00 for two extra bags that were carrying donated supplies to help the animals. But your airline made it a useless endeavor because they ended up costing more than they were worth. The people at the gate were unbending and I'm so disappointed that it is more important to you to make money than help non-profit organizations. I have run Isla Animals for 15 years and have had much help from kind airlines, I won't be flying yours or recommending yours to any dog lovers."
Pro: "Friendly crew, no delays"
Contra: "The food was so awful and very unhealthy! No TV for entertainment on our 9 hour international flight was absurd. Lastly, we purchased the tickets together, when we checked in, our seats were not together on both the flight to and from Italy, thankfully other people switched seats with us. When we asked the flight crew at the desk to switch seats, they couldn't both times. We definitely will not be flying Air Canada in the future."
Pro: "Flight attendants were attentive and friendly."
Contra: "It was very hot on the plane."
Contra: "Seats are small and these are the regular seats"
Pro: "Very smooth easy flight there were no delays!"
Pro: "seamless flight"
Contra: "movie choices were poor"
Pro: "Crew and newness of plain"
Contra: "Food options and quality"
Pro: "I had a five year old and an eleven year old traveling with me and was able to board early and get them settled before everyone else got on."
Contra: "We didn't see much of the flight attendants and my grandson became ill. We could have used more water throughout the flight as that may have prevented him from getting sick."
Contra: "Captain's announcements were inaudible from the wing seats. Seats very cramped - I'm only 5 feet tall and barely had room for my legs. Also, unable to see safety demonstration as the seat backs were too tall for a short person to see anything but the back of the seat in front of me."
Contra: "The food was horrible"
Pro: "once i got through checking in everything was ok"
Contra: "if i knew the name of the man i talked to at checkin i would make a complaint specifically about him. i lost my passport a few days before coming home and went to the united states consulate where they told me to bring a printed copy of my passport and the united states boarding patrol would let me back into the united states. the man at the checkin didn't want to let me through to even speak to the united states border patrol and told me the consulate was wrong. i almost missed my flight because of his stubborn arrogance. once past him i was able to explain what happened and show what identification I had and everyone was very nice to me."
Pro: "Wonderful crew, enjoyable flight!"
Contra: "Neighbor on flight was clueless to the rest of the world & left light on, video on, and used me as a pillow"
Contra: "Once again over an hour late due to maintenance issues. Air Canada uses a subcontractor airline for their Cincinnati flights that has a horrible track record. AVOID!"
Pro: "That the plane didn't crash."
Contra: "When I flew to Toronto the plane left 15 mins late but arrived an hour an twenty min late. No turbulence or trouble, just late. I stepped off that plane to my connector to Paris when boarding was suppose to start but that plane was on an hour delay. The food is just horrible, anyone who has flown knows this, and on both flights first class was the only priority. They got to everyone else when it was convenient. This was my first time flying with Air Canada and will certainly be my last. I'll happily pay a little more for the other airlines. So if you fly with them, good luck to you."
Pro: "Crew was nice but customer service at the airport and over the phone is terrible (takes over 30 min to speak with someone and a few times they hang up the phone)"
Contra: "Luggage was delayed for over 36 hours and customer service hotline was useless."
Pro: "Good service, very attentive. Breakfast needs improvement"
Contra: "The middle seat is horrible, no room to even bend over to reach my bag which was at my feet. Very uncomfortable and no room to put the elbows because the other two seats take the elbow rests . Make it a double one or something because I couldn't even fall asleep for a second plus I got a back ache throughout the"
Pro: "Crew very attending, helpful."
Pro: "Comfy seat, good food, great attentive service and wonderful safe take offs and landings!"
Contra: "Flight delayed 2hrs without proper notification."