Pro: "The boarding, comfort and crew were excellent. Everything is very organized and professional."
Contra: "I had a 12 hour layover in Istanbul. The hotel was great and I appreciated the good food and rest. However, it took nearly an hour each way to the hotel. I think it would be great if Istanbul airways cooperated with the Yotel so transit passengers could stay in the airport. They helped me to get a visa and they say it will be reimbursed, but all of those things took time when I was so exhausted after a long flight. Overall, it was wonderful to have that opportunity to rest and shower on a long wait, but it would be even better if it was closer and it was clear ahead of time that a visa would be needed."
Pro: "The crew was great and service and meals where wonderful"
Pro: "Great food options, very tasty. Crew was attentive, polite and professional."
Contra: "This was the worst airline I have flown with. I booked my tickets last minute, it was for me and my 4 month old son. I had 3 suitcases a stroller and 2 carryons. I had paid for the suitcases, but because I was traveling alone I went there with my husband and he politely asked if they could please take the carryons on the plane because she can’t carry everything by herself. The manager came out and said that we have to pay. I said I already paid extra for my suitcases please help us because my wife is carrying our son, the diaper bag and 2 carryons. He was rude stating that we have to pay each carryon. We didn’t have the extra money and my wife took everything with her. If that’s how Turkish Airline treats their customers, they shouldn’t be operating. It was the last time I use this airline. No dignity or humanity, it’s all only about the money. And when I took the stroller with my son. They made me package the stroller by myself looking that I had my son on me crying and when I asked for help they said that they can’t help me... unbelievable... they see me with 2 carryons a stroller and a baby and they can’t help me."
Pro: "Food on the second leg ( Istanbul to Delhi ) of the journey was good."
Contra: "Poor Boarding In Chicago, no lines were formed to let people board in an organized fashion. Insufficien/inappropriate food ( BEEF Prevented choices ) - Eliminate beef from your food choices. Many people like me can eat Non vegetarian meals like chicken, fish , EXCEPT BEEF Ran out of the Salmon fish dish. I was given a snacking cheese sandwich instead! This would not have happened if you had selected other than a beef dish! Cramped seating. The airlines greed shows in picking out the seat placement design. The plane had extremely limited knee room. I'm five foot five inches tall and my knees were almost touching the seat in front."
Pro: "The little details...slippers, nice meal, foot rests, deep carryon bins."
Contra: "Legroom, too tight. Attendants blocking lane unable to reach restroom, entertainment didnt work."
Pro: "In flight entertainment system and food. Courteous crew."
Contra: "That they destroyed one of our suitcases"
Contra: "Plane delayed by 3 hours. Missed my other flight to Tirana. Horrible service at the airport to help me out with a hotel. Had to run around for over 3 hours. Never flying Turkish again."
Pro: "Once my wife reached the gate, having left me behind at security, Turkish Airlines waited and were patient with us, the last to board the plane. The food and plane and bathrooms were all without any problems."
Contra: "We had a 80 minute layover in Frankfurt. Turkish Airlines should make note that this is not sufficient for making a connection. 1. The terminals require extensive walking. Not a problem except for time. 2. Security entering the terminal was seriously understaffed. There were a hundred security personnel, but thousands of passengers. The line stretched for half a mile. 3. Cutting, disorganization, mismanagement, lack of organization, and airport layout all contributed to making this a very stressful hour for us."
Pro: "The service was very nice and courteous"
Contra: "The seats don’t match up to the comfort level and privacy of the other airlines"
Contra: "Flight delayed more then an hour without anyone knowing anything about it."
Pro: "Service, flight and landing, exceptional!!!"
Contra: "No cons..."
Pro: "service, no delays."
Pro: "Easy check in"
Contra: "Please include sea food in your menu"
Pro: "Flight was on time, great cabin crew."
Contra: "Seats and Food was not as good as it used to be."
Pro: "Comfortable but narrow seats."
Contra: "Entertainment system could do with more selection."
Pro: "Good personal movie choices"
Contra: "Taking a bus to plane"
Pro: "Good trip great service"
Pro: "Turkish airlines has great service and crew in plane."
Contra: "Hi, The flight was great. However my layover at airport lounge was long. I didn't like their (Turkish Business lounge)policy for not letting me have the room to sleep as the layover was more than 7hrs. I was told to ask for a hotel at reception. When i did, they said that they dont have any hotel inside and cant take me to ourside hotel too. The staff at reception of lounge was not courteous either. I only needed the room to sleep for 3 or 4 hrs. Anyway, the flight itself was great, no complaints"
Pro: "I sat in coach but was treated like I was in first class. Hot towels. Entrees were very excellent. The food was above what I expected coach meals to be from my experiences flying different carriers to over 8 different countries. The customer service was amazing! The lady flight attendant for my section was very attentive and friendly. When I came out of the bathroom, I accidentally interrupted one male flight attendant from doing his job, he politely gestured which reassured me that he would be right with me when he was done with what he was doing. I asked him if they had any heartburn or antiacids available which they didn't. These 2 interactions with the flight attendants made the flight very enjoyable."
Contra: "I was in couch and in the middle seat. I usually get the aisle or window so it was a hard adjustment to sleep in the middle seat because I didn't have leg room and couldn't lean my body against anything so I had to shift often to avoid my bottom from feeling numb."
Pro: "Constant service, food, entertainment."
Contra: "Seat area is too small. No room for legs/feet. Garbage was not picked up."
Contra: "They lost one of our bags."
Pro: "The service was impeccable!"
Pro: "Boarding was smooth"
Contra: "Food needs improvement and staff should be more friendly."
Pro: "crew was very very nice!"
Contra: "not enough leg room"
Contra: "The crew was very professional and helpful"
Contra: "Crew was slow to pick up trays."
Pro: "The food and comfortable plane and nice staff"
Pro: "There was a lot to choose entertainment wise."
Contra: "We had a child behind us who would not stop screaming and playing with the tray table. One of the crew members gave me a hard time for having my purse out for 1 minute while I was taking my prenatal vitamin even though we were sitting on the runway for over an hour at this point and the man in front of me had his chair fully reclined so I wasn't able to get to it under my seat.. Even though as she said, we were about to take off, but she didn't say anything to the man in front of me. This was my second time flying with them and the first experience was much better."
Pro: "Crew were excellent making everyone comfortable in a long flight."
Contra: "Nothing arrived on time even though it departed late"
Pro: "That was good every thing, thank you."
Contra: "Nathing wrong."
Contra: "Terible transit info. No information / custmoer service help at all in Istambul. Rude and unwilling to help airport employees! Gate changet without notice/ almost lost transit flight.. Turkis airline crew did not come by during flight until breakfast. Sooo thirsty...."
Contra: "The seat was hard for a long trip"
Pro: "Everything! Voted best airlines in Europe for a reason!"
Contra: "Nothing! Everything was great"
Pro: "Nothing whatsoever."
Contra: "Worst customer expireince ever. I was making a short trip to visit my very sick mother. Turkish Airline changed my connection time without notifying me such that I had 5 min left for my cooection in stambul. They gave me no other option and blamed this on Kayak and kayak blamed it on the Airline leaving me with no options. I had to stay in Birlin at my own expense. Complaint filed with Turkish airline resulted in nothing. I made several calls for update and only repose I got was we will send an email to the complaint dept. and you will here in 24 hours. This has been going on for over 5 days with no contect, update or resolution. Once back in the US, I plane to file a formal complaint with FAA and more. DO NOT take this airline. They are worst airline I have ever used and will never use it again."
Pro: "I liked everything, from check in to the end of my trip!"
Contra: "Nothing to dislike!"
Pro: "I was very pleased with the overall service and comfort on my flight. Boarding went smoothly, and crew were friendly and helpful. Cabin service included Turkish delight, hot towel, an amenities bag, hot dinner, hot breakfast, and snacks available thought the flight in the galley. Entertainment was on demand and included a wide selection. Seats were comfortable with reasonable distance between rows for coach (better than on many U.S. carriers). They have ample restrooms and they are split throughout the coach cabin, which made lines for the restroom almost nonexistent. Restroom amenities include hand lotion and refreshing spray - very nice."
Pro: "The service was very respectful and friendly."
Contra: "My volume didn't work at the seat I was sitting at"
Pro: "food was good"
Contra: "plane interior could be updated."
Pro: "Friendly crew and clean aircraft."
Contra: "I was traveling with two family members with wheelchairs and gate transfer at IST was a nightmare. It was very slow, but finally we were at the right gate. Handicapped access must be improved at the IST airport."
Pro: "Stewardess was very good. Very helpful and attentive."
Contra: "Audio/video quality on entertainment system Was old & not functional."
Pro: "FOOD,, CREW ATTITUDE & TIMEING."
Contra: "AS BOVE"
Pro: "Good service and good food"
Contra: "Small seating for such a long flight, but overall not bad"
Pro: "On-board chef was excellent. Movie selection was excellent. Crew was very friendly and prompt."
Contra: "Economy class was very tight. Hard to rest."
Pro: "Everything went very well. The food was fantastic. Just too warm on the plane."
Pro: "Wonderful flight with spacious seats."
Final leg of our long journey was from ORD to AUS and it was good
Will never use Chicago as a connector again
Pro: "The food was good and was served with professionalism.It was an excellent service no doubt."
Contra: "Boarding process and food"
Contra: "Breakfast/snack is very bad, but no airline provides anything decent."
Pro: "The crew was very responsive. The dinner food was good."
Contra: "The entertainment touch screen was not responsive to the touch, neither for me nor for the other members of my family. The power socket in my seat was not working, but I could use that in my wife's seat."
Pro: "Very helpful and accommodating"
Pro: "Good service, brand new aircrafts, very helpful ticket agent. Yes"
Contra: "Delayed departures, both in Zchicago and Munich."
Pro: "Fly is Ok"
Contra: "Fly is Ok"
Contra: "We had reserved a gluten free meal for my wife. When I went to check in it was gone from our reservation. The crew attempted to put something together so she would have food to eat but the response from their customer support team on the phone was not great. I recommend verifying all meals twice before 48 hours out. On a 7+ hour flight this is not fun."
Contra: "There was a very unruly child on the flight. The attendants did their best to deal with him but it was quite chaotic for a long flught"
Contra: "All flights cancelled. Stuck overnight."
Pro: "The entertainment was great with very easy to use touchpad. Great movies also. Food was good also."
Contra: "Space between the seats was less than I remember."
Contra: "too cramped to get out of row to the isle."
Pro: "The flight attendants were very helpful and the good was quite good."
Contra: "Nothing that can be changed. It was a long flight."
Pro: "The crew was very friendly and helpful as I was traveling alone with my 1 year old."
Pro: "Everything was smooth"
Pro: "It is comfortable. Some of the crew are very nice and friendly!"
Contra: "The food is not tasty, and some of the crew are not nice!"
Pro: "Good pilots as usual new plane great service clean"
Contra: "Food could always get improvements"
Pro: "Really nice crew and service! Everyone was kind."
Contra: "I had problems with my t.v., the touch screen didn't respond / work very well. The pasta wasn't that appetizing either."
Pro: "Didn’t die."
Contra: "Took off almost an hour late. Flight personnel repeatedly skipped me for drinks, meals, etc. on plane for nearly 8 hours without a drop of water."
Contra: "Missed my flight because the baggage check in closed, but what bothered me was that the attendant did not give any solutions or help, just coldly said “you can’t get on because you can’t check in your bag” and continued to tell me that I should just throw my luggage and all my things away to at least check in and get my body on the plane. I felt like I had to coerce her for help or advice on what I should do with my situation and she didn’t really give me any beneficial help until right before my gate closed and my plane departed. As customer service, shouldn’t they offer help without having the customer feel like they need to convince the check in attendant to give them alternate solutions?"
Pro: "Service was great, meal was fantastic, seats were very comfortable, and the assortment of things they provided for entertainment were fantastic."
Pro: "I liked the entertainment options, beverage service, and leg room."
Contra: "I paid to reserve an upgraded seat. I specifically asked for a window seat and even have a confirmation email saying that I got a window seat (27 A). However, when I checked in, I was assigned a middle seat and the representatives at the ticket counter tried to tell me that was my preference. They tilde me to take it up with customer relations. If I pay $100 for a particular seat, I should get that seat!"
Pro: "By far the best flying experience in a long time..."
Pro: "Missed the connection"
Contra: "Felt helpless and frustrated."
Pro: "The crew was spectacular. They had 20 crew members."
Contra: "Our luggage did not arrive at our final destination of Madrid. It was awful. Also, after many passengers, including us, had fallen asleep, they woke us to put our seat backs up so the people behind us could put their tray tables down."
Pro: "Attentive crew. Smooth flight!"
Contra: "All good"
Contra: "S7 asked for additional "fees" to cover flight expenses. They have charged extra for carry on luggage of 2,000 roubles. It was mentioned that it was international flight but they have refused to honor those rules. I have used the same bag on other airlines and did not have any problems."
Pro: "The crew was very nice. The hot towelettes before eating was very nice."
Contra: "Squished in the middle of a row. Unable to get up and get things out of my bag. Video screen not working. I had been looking forward to catching up on some movies ( rarely have time for to or movies usually) was disappointed to have no working screen on such a long flight. Did appreciate the effort to supply a gluten free meal, unfortunately someone added whole wheat crackers ( luckily still in wrapper ). The boarding area was mixed with people trying to get to New Jersey at the next gate making it very crowded and confusing, people found themselves in the wrong line."
Pro: "The flight was on time, smooth connection"
Pro: "Depart on time. Entertainment excellent"
Contra: "All good"
Pro: "Attention on the counter and at the boarding gate were excellent"
Contra: "The in flight entertainment system was broken, they changed me seats however that one wouldn't lean, after that went back to the original seat. In the second flight a baby was crying and they did nothing to remediate the situation for those that were around him. In the end I had a very bad flight"
Pro: "The flight crew was lovely, and the best part of the entertainment was the on plane cameras which we could watch. Very cool!"
Contra: "Gluten free meal for breakfast was a turkey sandwich?? I would have preferred yogurt"
Pro: "Overall good experience. I don't expect much for food on planes and dinner was acceptable."
Pro: "Aircraft crew and operations were excellent."
Contra: "My original itinerary was booked with Airfare.com with a 93 minute layover at ORD, subsequently abbreviated to 40 minutes. Despite my repeated requests, neither Airfare.com nor United nor Lufthansa were willing to adjust my consequent itinerary to correct that conspicuous deficiency. Instead, both United and Lufthansa representatives repeatedly assured me that the 40 minute connection would present no problem; and Airfare.com tried to extract a 33% premium on its original sale to make any such adjustment. As it turned out, my apprehensions were realized when boarding and tarmac delays at SFO consumed the entire layover, and a subsequent gate delay at ORD frustrated the commendable efforts of the flight crew to facilitate the de-boarding of passengers with close connections. Contrary to United and Lufthansa's explicit reassurances, the long run halfway down one concourse and all the way back up a second left me four minutes short of the gate closure. You guys need to get your act together. If either airline chooses to finance its operations by selling tickets to an "aggregator", such a business practice should not relieve the airline of its obligation to provide reliable service to its ultimate customer, the flyer. I am currently working to identify an appropriate regulatory agency to whom to report this cynical misrepresentation of services and the patently corrupt business model upon which it is based."
Pro: "Everything was good, on time and without problems"
Contra: "Chairs might have been more comfortable"
Pro: "Worst flight experience EVER"
Contra: "Still have not found our lost bags"
Contra: "The 24 layover in Chicago with no possible flight out. If I didn't make the rescheduled flight, I would have been at least 48 hours in the airport waiting on another flight. Because I was unfamiliar with the area and was not offered any accommodations, I didn't sleep the entire time I was in Chicago. I also had to stand in line for a very long time and by the time I was done rebooking my flight all the airport restaurants were closed. I understand there are flight cancellations, but it just would have been nice if the airport was a little more accommodating."
Pro: "Service and food were excellent."
Contra: "Every seat had headphones, but the plug didn't fit the available jack. If we hadn't brought our own earbuds it would have been 9 hours of silence."
Pro: "Private screen for movies and music was wonderful. Blanket and pillow waiting on seat for you. Meal and drinks were very very good! Wonderful flight."
Contra: "Very strict instructions on when we had to close our window and when we had to open it."
Pro: "I loved the food for the flight and the service, it's always a pleasure to travel with Lufthansa. Awesome entertaining opportunities."
Contra: "Nothing really"
Pro: "Hats off and Thank you to the Man behind the counter at the gate. My knees are bad and I walk with a cane, he ensured I was transported safely and in time to the new gate when we had to switch gates because of plane issues."
Contra: "When a couple of ladies boarded and were going to be seated in the exit isle. going by the color of their skin and the clothes they were wearing, the stewardess with long blonde hair, assumed they did not speak English, and rather rudely told them that they should not be in this row. To which they responded in prefect English. told her they were comfortable with the emergency seat and helping passengers. She kept pushing them and finally they switched with a couple other passengers. VERY RUDE!!!!"
Pro: "This flight was cancelled"
Contra: "This flight was cancelled and we were rebooked on the 10:30 flight to Frankfurt"
Contra: "From the boarding to the landing this crew could not have been more rude. Flashlights in the eye when trying to sleep, rude comments, rude attitude. They are clearly not here to make our flight easier."
Pro: "Attentive, friendly staff on flight. Choice of meals, good food and drink. Plenty of restrooms in economy. Good overheard and under seat storage. Information over the speaker system was shared in German, English, and sometimes French. Individual TV screen was nice. Good smooth flight. Boarding and deboarding were painless, even in economy."
Contra: "Economy seats a little too close together for a long flight. However, economy seating was comfortable. If possible, sharing information about where to locate customs in the arrival airport, would be a nice addition."
Contra: "I used to reserve seats without fees, but Lufthansa airlines requested a fee when I tried to reserve seats in advance."
Pro: "Luggage came pretty quickly."
Contra: "A female member of the cabin crew was rude to one of the passengers (either Latino or Middle Eastern), who was unable to fasten her children's seat belts and informed the crew shortly before the take off."
Pro: "Flight was serviced by High Fly, which seem to provide temporary replacement services including very old plane with no onboard entertainment."
Contra: "Flight serviced by LOT"
Contra: "Boarding was a little less orderly than I am used to, but everything else was great service for the price"
Contra: "Better communication on board. It was difficult to hear and to understand announcements, which were few."
Contra: "On top of what I rated, the flight was delayed by 1 hour in Chicago, enough to miss the flight to Sofia and have to spend the night in Warsaw. It’s been one terrible experience. A lot of things can be better. The ratings are pretty descriptive."
Pro: "The dinner was ample for airplane food."
Contra: "The seat was horribly narrow with little legroom and too much recline (barely room for tray table when person in front of me reclined, and the screen was in my face without being able to change angle). Crew could have been more attentive and generous with water. Beverage service rather limited."
Pro: "Crew member were nice people and helpful"
Contra: "Information about delay of flight, food and boarding process"
Contra: "Employees at airport in Budapest didn’t speak English, also went to restroom and there was no access for handicapped people, I’m on wheelchair. I will never again go that way, very bad experience."
Contra: "Punctuality. My flight was delayed over 1.5 hour."
Pro: "Good organization for connecting flights, since first one departed one hour late"
Contra: "Not put me in middle sit never again"
Pro: "The entertainment selection"
Contra: "Seats were brutally uncomfortable. It was unbearably hot the entire flight because the air was not turned on. And there was not the advertised amount of legroom."
Pro: "Plane was clean"
Contra: "Entertainment system locked up and did not work. I summoned crew but they never responded 3 times"
Pro: "Crew was fine, plain was fine"
Contra: "Departure was late one hour, I missed my flight connection to Bulgaria"
Pro: "That they worked with us to get us on the same day flight with turkish airline."
Contra: "They need to better plan with passengers, the plane was late and we would need to spend 1 day in hotel in Warsaw."
Pro: "The crew was friendly"
Contra: "Better quality of food"
Contra: "1h 15' delayed boarding"
Pro: "The cabin staff was very friendly and attentive. The boarding process was efficient (the long time it took was owed to the large crowd entering the plane in a Boeing 787), the entertainment programme is not overwhelming, but adequate."
Contra: "The flight was delayed by almost three hours at a most uninspiring airport. The information on the delay came rather late. Although I managed to reach my connecting flight, my luggage did not. (It was sent after, though, with the next machine and reached my late the same night in the hotel.)"
Pro: "They gave decent food and some decent movies and ok songs to listen too."
Contra: "Not enough good movies to watch. Perhaps put on some Spanish movies and music along with more variety Polish and Russian movies and music. I was stuck in middle of two old people that kept farting a lot."
Contra: "Limited leg room and cramped quarters when person in front of you leans back."
Contra: "They kept changing departure time from Warsaw to Lviv , and totally we were stocked at airport for 4 hours. Lot didn't provide any drink or food, and also they didn't give us any information about our flight, they just ignored us. We were very frustrated, our kids were hungry and thirsty but nobody from LOT company didn't care about it. They even didn't say "sorry " . I will not recommend this airline to my friends or to somebody else, just be careful with this airline."
Contra: "It was horrible. They canceled my flight so I couldn’t go. They have stolen my $$$ :("
Pro: "Nice plane. Crew was great"
Contra: "Boarding in Chicago was late and seemed confused; partly because of gat configuration. Not much choice in entertainment"
Pro: "Flight was delayed for 2 hours, and there was not much information for how long and why"
Contra: "Lack of information"
Contra: "Flight from Chicago was delayed for two hours. Missed my connection flight to Odessa and still in Warsaw waiting for my flight to Odessa."
Pro: "Friendly crew."
Contra: "Plane was a little late,which was OK. The bigger problem is the lost luggage."
Contra: "arrived one hour late to krakow and my baggage was sent to warsow"
Pro: "Movie options were great and there were outlets for electronic plugin. Dinner was much better than I expected!"
Contra: "We waited in a really long line for a really long time before boarding started. Often the flight attendant was moving so fast with the cart that it hit my arm which was resting on the armrest. Not a lot of attentiveness. Also I would have liked to be asked if I spoke Polish before the crew started speaking in Polish to me with no English translation."
Contra: "Crew moved extremely slow despite a delay. (E.g. we could have departed sooner if they moved quicker and were more organized. Boarding process was poorly managed and chaotic. Total lack of communication about the delay. Missed our connecting flight due to the delay and had to beg for info about how to get a new flight."
Pro: "Service is good, flight crew are helpful and attentive, meals are good. Entertainment is good."
Contra: "Unfortunately the flight was delayed by an hour so boarding became frantic and stressful. We had already left the gate and the plane was taxiing and some people were still not sitting in seats - I suppose that's fellow passengers for you - and they were told by flight attendants to get into their seats. Economy seats are very cramped so it's an uncomfortable and probably not healthy experience for that long. The flight delay meant that there was high stress in Warsaw to make the connecting flight. Why transit passengers need to be subjected to security checks and clearance I do not understand. We have just got off an international flight - transit passengers surely aren't combined with new passengers who have not been through security in Warsaw."
Pro: "LOT does great with boarding, food, and entertainment. The food is very tasty and plentiful. The boarding process is smooth and the people are very nice. And the selection of movies and TV is very broad, and the equipment works well."
Contra: "The crew on the plane are short with passengers and don't seem to go out of their way to make passengers comfortable. This lack of effort stands out very much in the background of super-uncomfortable seats on Dreamliners. There is relatively much less space available for passengers between rows and between seats themselves. It makes long flights exceptionally painful, especially for people who are not extra small or young. I have gotten to the point that I choose to fly different airlines even if that means a bit more money and an extra stop because I cannot handle 8 or 9 hours on the Dreamliners, especially when the flights are full."
Pro: "NOTHING...!!!!!! ZEROOO STARS....very unprofesionall...., this was my first and last time traveling with this aholes..........!!!"
Contra: "I don’t wana waste my time anymore talking about this f...... joke of company.......necer again"
Contra: "I have been told at the airport that I had an unconfirmed flight and was told that I could not travel to Istanbul. I am still at my departure city, in Chicago. I bought my tickets just like anybody would, go on the website, pick the flights and pay. But someone did not do their job correctly and did not correctly confirm my flight. I paid for this incompetence by missing Christmas and a business meeting. Do not think it will never happen to you, it is just a matter of time that this kind of bad service catches up to you. The system is so disconnected or careless that it can't even figure out I couldn't take the flight which it is is asking me a review for."
Pro: "Friendly crew and good food, blanket and pillow was nice"
Contra: "Not much space between seats, so cramped! Lot of people moving around and talking loud while trying to sleep"
Pro: "The biggest supprise for me was the 787 Dreamliner which is very comfortable. You do everything to provide an excellent experience. The crew was very nice and helpful, You are the best! I don't fly often but LOT is my favorite company to fly to Odessa. Thank you for great service!"
Pro: "Enough space to sit"
Contra: "Everything in English language was barely understandable"
Pro: "What a joke, I’ll never use LOT AGAIN"
Contra: "My flight from the original destination was 15 min late and they left me stranded in Warsaw."
Pro: "Quick boarding, clean aircraft"
Contra: "Rude flight attendants, tv screen not working"
Contra: "We had a 4 hour delay getting out of Chicago and another delay leaving to come home. It makes one wonder what kind of maintenance they do on their planes."
Pro: "Seemed good overall. Was delayed a little getting out, but pilot picked up the pace and landed on time. Only issue is the movie selection, mostly year+ old, and only polish tv shows."
Contra: "I used LOT Airlines for the very first time to travel to Riga, Latvia. The problems started at the LOT check in counter at O'Hare International terminal. I packed my weeks worth of belongings into a 21" carry on bag expressly so I wouldn't have lost baggage issues. The customer service person forced me to check my bag because it was 3 kilograms overweight even though it was the correct size for carry on. As you can probably guess the bag was lost in the transfer in Warsaw, Poland. After filing a lost baggage claim at Riga, Latvia airport I never heard a word of support, communication, or even an apology from customer service at LOT airlines. I called them several times and their tracking system could not locate the bag during the entire week I was in Latvia. Now I am home in the states and have received an email from LOT Airlines stating that my bag is now at the airport in Riga, Latvia and to contact them for shipping and reimbursement for any costs. LOT is a TERRIBLE AIRLINE! Atay Away!"
Contra: "The flight was 3 hours late"
Pro: "Friendly service"
Contra: "Was not aware that choosing a seat in the front row would mean I will be next to all the babies on the plane."
Pro: "Barely nothing"
Contra: "So much waiting for no reason. The luggage takes so much time. The seats were so small that you werent able to fall asleep at all. Very dissapointing..."
Contra: "BROKEN LIGHT! I wish I had some tape or even a bandaid to block that annoying light- did not sleep at all"
Pro: "I would not give 1 star. 0 if possible!"
Contra: "Because of loosing our connecting flight in Warsaw (due to weather...I think, it was never explain to us why our first flight had a 3 hour delay), the boarding staff was very helpful finding us a different route. Well the flight from Warsaw to Berlin, operated by LOT was horrible! No snacks no drinks, not even water on a 2hour flight! Shame on you! I had my wedding gown with me and I asked one of the crew members to put it in one of the closets design for this. And in a broken English she told me 'ya there is a problem' and she showed me the closet, it was full with the crew luggage :( We ended up laying the gown on one seat that was empty! When we arrived at our destination and picked up our luggage we noticed that they broke one of the wheels. Overall very ugly experience with LOT!!!"
Contra: "No new movies or no tv shows to watch on a 9hr flight. If I knew I would have downloaded movies on my phone or on a usb stick(u have the possibility of using those). Horrible food, cannot even describe! No free alcohol. If you pay cash for the alcohol you end up paying double as if you pay with Credit card. I paid for 3 drinks, were brought only 2 and when I asked for the 3rd one they didn't understand what I want. Crew speaks only polish, they have little knowledge of English language. They are not helpful and they don't care about passengers! Delays on every flight, Friday LOT airline doesn't have to many flights out of Warsaw! Be aware, in the event of a delay and loosing your connecting flight you might end up spending a night in Warsaw. I WILL NEVER USE LOT AGAIN and I will make sure to spread the word!!!"
Pro: "The Dreamliner was a nice aircraft and the entertainment screens were in great condition."
Contra: "Seating was tight as usual on all planes. The seat cushion was worn down and was hard. Crew were not overly friendly but weren't rude either. They won't be winning any customer service awards. They didn't offer drinks as often as United has especially on an international flight. They need to offer water more frequently."
Pro: "Everything was great, except the food which was a bit weird."
Contra: "The flight was delayed from Chicago for over an hour.My luggage was opened and half of my clothes and presents were stolen!"