Because of the departure delay from Cluj Napoca to Istanbul was 1hour and 20 minutes, and time between flights 1 hour and 30 minutes we were running between terminals. It could be great if someone will wait for us with a golf cart to transfer us to the other termimal.
It's such a disgrace that you thed kayak didn't email me to inform the cancellation flight from cluj on the 7th. I've spent a night at the Hilton hotel in cluj for which you should pay and also lost a say work. Also did 2 covid test te sister me 100 euros and pain. I am writing form Istanbul on the 8th wating to board to Miami flight TK0077. I expect you to have the decency and reimburse all the extra costs that were caused by you not the Turkish aireiles. By email the survey demonstrate that you had no idia about the cancellations. Shemful indeed. Please don't put your incompetence on the Turkish aireiles You can call at 786-285-6755. Thank you Adriana Manari
I've traveled with all major European airlines, Canadian and United States. Turkish Airlines is my favourite by far.
Pro: "Food and entertainment"
Pro: "Great experience, beautiful people, always smiling ant there to help you."
Pro: "Everything was great."
Pro: "We were told by terminal staff in Istanbul that the fkught was on Turkish Airlines.We waited in line at the first ticket counter and then we were sent to a second ticket counter where we waited in line again. We were sent to a 3rd counter where the Supervisor was chatting with a lady for 20 minutes. When we reached the counter we were told it was too late to board and we had missed our flight even though there were still 35 minutes to flight time. Turkish Airlines staff would not help us any further and we had to go purchase another ticket."
Pro: "We arrived in Athens eventually"
Contra: "People were made to wait outside in the cold airport bus for half an hour. The ground crew gave no explanation for the delay. After heavy protests, they let the waiting passengers back into the terminal. Supposedly the pilot was sick, but there was no communication at all from the airline about the cause of the delay or how long it would last."
Contra: "Plane is old, seats are economy in business class. Dont fly business no need tonpay extra"
Contra: "Missed this flight due a layover and had to wait in the airport overnight."
Contra: "The airport in Turkey had no a/c it was sweltering and packed. It smelled to high hell. Boarding was crazy with people shoving and pushing and cutting each other to get throug"
Pro: "Entertainment and food was decent."
Contra: "Delayed and baggage claim took over 45mins."
Contra: "Didn't happen. My first leg to Athens was canceled which created a humongous headache since it ended up canceling my return flights. Air Canada had to put me on completely new flights there and back. I think this has taught me to go directly through an airline. Justfly was not helpful. Neither was Turkish airlines."
Pro: "Food and seat comfort"
Pro: "In flight entertainment and snack even for a short 1 hr flight"
Contra: "Chaotic boarding process - seating assignments changed for lots of people last minute with no explanation"
Pro: "there was only single screen entertainment every four rows or so. Nothing interesting."
Contra: "There was no USB ports to keep a phone charged. There was no power outlets between seats to keep a phone charged."
Contra: "Last minute gate assigned and then changed"
Pro: "-Boarding was easy - The crew was very friendly and helpful"
Contra: "- The leg spacing was not sufficient - The sandwich served was average"
Contra: "Flight to Istanbul was fine. The flight back was a terrible experience! During our connecting flight in Athens our boarding passes wouldn't print at the self service computers and there was no one to help us so we had to go back out to the front desk. The airline representative was extremely rude. There was 5 employees standing around the computer with NO customers and when we asked if this was Turkish Airlines and if they could help, the woman (manager) responded "this WAS Turkish Airlines" as if they were done helping customers for the day (it was 9AM and our flight was leaving in 45 min). We explained that we couldn't print our passes and she ROLLED her eyes as if it was an inconvenience to help us. THEN on our flight from Istanbul to Chicago, a passenger died an hour into the flight and they placed the body on the seats behind us for over 10 hours! Nobody even told us what happened! We didn't know if they died from natural causes or if it was something else! They didn't offer to seat us somewhere else or even inform us they were placing the body there. We were completely shocked and uncomfortable the whole flight home. We couldn't eat or sleep. We're completely disgusted and scarred from this overall experience."
Pro: "We received edit seats so we had more room which made the quick flight more comfortable."
Pro: "Very impressed! So impressed that actually called home to tell others to make sure they booked through Turkish airline for their travel next month!"
Pro: "Finally got a vegan sandwich that saved my life after the 13 hour flight before this one!"
Pro: "One of the best airlines. The Boring team in Cluj was really pleasant and courteous"
Contra: "No subtitles in foreign languages"
Pro: "N O T H I N G"
Contra: "Very unorganized and poor communication services"
Pro: "I liked everything."
Pro: "In flight entertainment is great! Good selection of movies, nice screens."
Contra: "No vents at seats on Airbus 300, AC was set at high temp so I was frequently way to warm to be comfortable. This is on both our main flight to Istanbul and our short transfer to Athens. Drink service did not start until 2 1/2 hours into flight. You get what you pay for I suppose. Still 10.5 on a hot plane!!! I usually need a jacket. Food was ...awful."
Pro: "The airline crew excelent"
Contra: "Original flight was delayed and this was the next flight had to wait 6 hours"
Pro: "THis reflect in particular the flight from Boston to Instanbul, a long flight. I could see any movie (great selection) and had two full meals as well nice staff. I appreciate this in particular that many airlines cut on these cost/ anemities. Thank you"
Contra: "Not much!!"
Contra: "We were sent into the boarding tunnel before the plane was ready and ended up waiting 5-10 minutes in really hot weather."
Pro: "Turkish Airlines had new planes with a decent amount of leg room between the seats."
Contra: "I booked the seats really early and did not book the last row before the lavatory, but that's where we were assigned seats."
Pro: "The food and amenities were alright."
Contra: "It left late, the plane lost my friend's luggage for a day."
Pro: "The entertainment options were great."
Contra: "The first delay during my trip was due to an emergency but my layover was delayed again. I'm not sure if this is an outlier event or if this is a pattern."
Pro: "Having every single person I spoke with pass me on to another party. Apparently customer complaints is really no one's job. They're extremely motivated to have you find someone else to correct your problem. Rest assured it is "your problem" I was told quite explicitly that my missed connection flight and lost luggage was not their problem."
Contra: "They lost my luggage. Couldn't even tell me when my bag was checked despite the scan tag they attached to my boarding pass when they weighed it and checked it in back in New York. They legitimately had no idea if my bag ever left the United States. It took 3 days to locate my baggage while I was trying to celebrate my anniversary with my wife in Athens. being without your luggage for half a week in a foreign country is not even remotely fun. I had to wait around missing tours and reservations trying to find our luggage most of our first 48 hours in Greece. After giving up on getting our stuff we had to waste a chunk of time shopping to replace our clothing and toiletries. Despite having purchased the travel insurance I'm still fighting a month after our trip ended to be reimbursed for the clothes we had to buy just to begin our vacation. Again they continue to stonewall by transferring our complaint calls endlessly and forwarding our emails with "new" case numbers each time. Basically what this accomplishes is they can't ever find the case number they updated it to and insist that the prior case number is listed as resolved. Since they say it's resolved there is nothing anyone can do to help. Not sure if I'll ever get any satisfaction out of this debacle."
Contra: "Boarding was devoid of any announcements or organization, and was just a gaggle of people shuffling towards a gate."
Pro: "At least one crew member made an effort to help."
Contra: "We ordered regular vegetarian food without any meat, fish or poultry. We had reserved it at least 2 weeks in advance. Again reminded them at the time of ticketing. Agent went to some one, there was some nodding of heads and we were told to tell crew member in advance. We did it in a written request to head crew. When time came other crew member served us completely ignorant of our request. We were served flash of some animal. We did not want to make a scene but people around were were also bothered. We came out hungry at the other end"
Pro: "If one puts seats in relaxed position, other travelers complain so why have the option of putting seat in relaxed position"
Pro: "Friendly crew. They even offered complimentary hot food on our 1 hour flight"
Pro: "On time. Friendly crew."
Contra: "Old plane. Boarding was not so nice."
Contra: "They don't speak very well English"
Contra: "Flight left late, bathroom was very dirty, and for some reason everyone around me got a meal, but I did not! I usually really like flying with Turkish, but this flight was disappointing."
Contra: "They switched the gate without telling anyone"
Pro: "Clean airplane, food was better than the typical "pasta or chicken""
Contra: "Entire group waited to board at makeshift gate. No place to sit and minimal climate control. No word from the airline about when we would board or what was causing the delay. Very poor communication from Turkish Airlines overall."
Pro: "All was great as mentioned earlier."
Contra: "They lost one of my bags but I got it in the afternoon the next day."
Pro: "AS AN AIRLINE IWILL NEVER FLY AGAIN BECAUSE INSTEAD OF 5.5 HRS FROM STW TO ATH MY TRIP LASTED 14.5 HRS.THE CREW ON BOTH AIR PLANES EXCELLENT"
Pro: "Again, people were nice, food was good, and entertainment was still good."
Contra: "Boarding was unorganized"
Pro: "Low prices & generally good service and entertainment"
Contra: "In contrast to my trip from SFO, this was a delight. They use Airbus A330s, which are huge and very comfortable. The food was pretty good and the service quite warm. The boarding was again late --it is becoming a theme with this airline and of course, we were late taking off and arriving,"
Connection with next flight
I have to we rerouted 3 times could not take the original plane
Food was absolutely terrible…old plane.. small seats
Well I guess more flexibility from terminal to terminal and close to the gates. Thanks
Pro: "Good crew."
Contra: "More comfortable seating."
Pro: "Crew was excellent."
Pro: "Fabulous Stuart’s."
Contra: "1h of delay .... is inadmissible for the price what we are paying for the tickets..."
Pro: "Comfortable seating, good food served by this airline"
Contra: "The woman seated next to me had the worst body odor ever and this was a 10 hour flight-nearly brought me to hurl. She was the mother of s flight attendant as well, and was constantly brought amenities from the first class cabin. Really not appropriate for the rest of us in premium economy"
Contra: "Definitely the food!!"
Contra: "Not much legroom and no tv’s on a 10-hour flight"
Pro: "Great crew"
Contra: "Uncomfortable seating"
Pro: "The crew was attentive"
Contra: "We sat on the runway for an hour."
Pro: "Friendly crew, tried their best to accommodate"
Contra: "Boarding was delayed and once in the plane more delay followed. Food was pasta (again!) while entertainment was non-existent. Flight is long enough to show at least a route map."
Pro: "Crew was good overall"
Contra: "Food was overheated and bland in taste. No on board entertainement"
Pro: "Food was good & they served a full meal!"
Contra: "Crew appeared annoyed with everyone. No entertainment provided."
Contra: "My luggage did not arrive on the flight from Frankfort to Athens. The Lost Luggage staff was very helpful, but the process took a long, long time. Then when my luggage arrived the next morning, no one was staffing the Gold kiosk, so it took another hour and a half to get my luggage. (We had received an email saying that the luggage would be available at 7:30; no one was there to provide it to us)"
Pro: "The food and drink were the only two enjoyable moments of this flight."
Contra: "The crew in Cluj airport could not care less about getting the plane boarded and departed on time. For 20 minutes crew stood around in the airport talking to each other and using their cellphones. Finally the transport bus was loaded only to have the bus driver get out, and talk to another employee while simultaneously using his phone. No information was given for the delay and the plane was boarded at time of departure. This careless and unbothered attitude resulted in a missed connecting flight for my partner and I. We were completely unassisted by crew on the plane and ended up having to wait 24hours for our next flight home. Absolutely disgusted by the service provided from Cluj to Munich. I would seriously consider another airline before booking again with Lufthansa for this route."
Contra: "Getting through security in Munich was a nightmare and I almost didn't make this flight. Luckily i had a friend that asked them to hold the plane but there seemed to be no communication that people from other flights were delayed getting to the gate. Very frustrating."
Pro: "The engagement of the crew. The coffee and cake. The attendant offered to help me with my bag to the door of the aircraft. The same attendant remembered to give me coffee later and provided the stir stick just as I was able ask for one. I felt cared for."
Contra: "They ran out of the protein meal selections.e.g. Chicken I think. Pasta with sauce and one small cube of cheese with a little salad does not qualify as a balanced mealThe attendant tried to make up for it by giving me more cheese blocks."
Pro: "The crew was really good. The food was much better than my cross the Atlantic flight. There wasn’t any entertainment so I am not sure how to rate it."
Contra: "Frankfurt airport is not very good. Why does a passenger who has cleared security in the US have to do it again in Frankfurt? It is an unnecessary requirement that causes some passengers to miss their connecting flight. I will give them a pass on clearing immigration But going thru security....no."
Pro: "Almost everything."
Contra: "Length of flight (out of Lufthansa's control, of course), temperature (a little too cold), food carts hitting people."
Pro: "Polite crew"
Contra: "1 hour delay again"
Contra: "Had to run thru airport to catch plane, thn long wait to board."
Contra: "Air was stuffy."
Contra: "Still in Munich."
Pro: "They even filled my water bottle a couple of times in addition to numerous glasses at my seat."
Pro: "Equipment, crew"
Contra: "The boarding of the plane was disorganized."
Pro: "A male flight attendance made me feel uncomfortable. I sat in empty sit with number 3 instead of 4 and he asked me to check my number on my boarding pass. WIth an extremely directive and dictating tone in his voice he told me YOU SHOULD GO AND SIT to what your ticket says. It is VERY important to be sited, although the seats are available you should be sited where your boarding pass directs you to be."
Contra: "I realized that some people of their crew are extremely insane! I have never had an issue like this, with DELTA or AIR FRANCE, or KLM, or NORWEGIAN, or SAS If it was only one persona that I had to deal with, which it was on my flight from NY to Munich I would say , it was coincidence . One person is not a statistical point and accuse the whole Company. But this was repeated on my second flight from Munich to Athens. Then I said, this is not coincidence, it is a pattern that is repeated and not professional . NEVER AGAIN WITH LUFTHANSA is my decision and my recommendation."
Contra: "Wheelchair assistance did not arrive at gate."
Pro: "Both parts of flight was superb n/a"
Contra: "They don’t have order while boarding No space for the carry on- they didn’t ask to check them for free."
Contra: "All flights in Frankfurt boarded via jet bridge. Flight to Greece boarded via a bus. Freezing weather in Frankfurt. Are Germans prejudiced to Greek passengers?"
Pro: "The crew was more helpful than the transatlantic flight."
Contra: "My seat. It was right behind the first class and as the crew rushed to serve them, they threw the separating curtain at my face as I was sitting on the corridor. It was so frequent I couldn't sleep and the passanger did the same."
Contra: "Missed my connection due to airline delay and was put on a flight 12 hours later"
Pro: "On all my flights everything was on time and ready to go. Crew was super helpful and friendly. Ready great service and constant visual of crew for us if we needed them. Was not expecting to be fed sooo much on my flights which was awesome! Seats were comfortable, pillow and blanket were a nice accommodation as well! The entertainment was awesome - made 8 hours quickly disappear! Will definitely fly with Lufthansa again when I go overseas!"
Pro: "Flight attendants we good"
Contra: "Business class seats were just regular seats without a 3rd person. Legroom bad and seats narrow. Not good value b"
Pro: "Great costumer service, comfortable flight"
Pro: "This is the first time I actually enjoyed a meal on a flight. It was ravioli in tomato sauce, just perfect! Superfriendly cabin crew"
Pro: "Crew was great and helpful. Flight was half empty so it was comfortable."
Contra: "The plane was not very clean."
Contra: "Vegetarian meal choice not offered"
Contra: "The special meal I got was not the same as I ordered."
Pro: "Comortable seats, great service, combined with good food and entertainment made for an enjoyable flight"
Contra: "The boarding process was poorly executed"
Contra: "A man next to me took a picture of me when he thought I was asleep."
Pro: "I paid an additional fee for a seat with more legroom....a great investment! Also, crew members were very attentive and courteous."
Contra: "All good"
Pro: "Comfortable seats."
Contra: "Boarding was like a "free-for-all", the gate agents exerted NO control at all. The departure was delayed about 15 minutes (no big thing" but then we sat in our seats for an additional 45-50 minutes for a total of more than an hour!. This after an 11+ hour first leg."
Pro: "Staff are very friendly & well mannered. I like it since it's my first to fly with Lufthansa which compare to Swiss Air"
Pro: "Extra leg room in the emergency exit area was great for a tall person. Good food."
Contra: "Boarding was chaotic and they switched the gates. The flight was overbooked. No entertainment offered."
Pro: "I appreciate the taxi, in Munich airport, to my next connection."
Contra: "I disliked the late departure."
Avionul, fiind foarte mic (și, probabil, vechi), senzațiile au fost nu tocmai plăcute - îmi părea că suntem frunză-n vânt. Majoritatea călătorilor au avut stare de disconfort, din momentul decolării până când avionul a ajuns la o înălțime unde s-a putut stabiliza...
Pro: "The crew and the flight from Bucharest to Istanbul"
Contra: "The airplane from Athens to Bucharest wa terrible, very old, smelling bad, not maintained, and noisy"
Pro: "Good short flight."
Contra: "Open both for passengers to enter terminal on arrival in Bucharest."
Pro: "Short flight."
Contra: "When the passengers walked into the terminal building from the tarmac in Otopeni Airport (Bucharest), BOTH wings of the double door could have been open! Only one was. Otherwise flight was fine."
Pro: "The seat was super"
Pro: "Seating availability at check in no"
Contra: "No tv"
Pro: "The seating availability at the check in time"
Contra: "The TVs never worked"
Contra: "DO NOT FLY THIS AIRLINE they lost my luggage and WILL NOT ANSWER THE PHONE not sure if I'll ever get it back. Worst customer service ever."
Pro: "It was fast and on time"
Contra: "mmmm food ))"
Contra: "Nothing really, it was a shorter flight. The aircraft made it, can’t complain."
Contra: "Everything could be better, lost the second connection to Cluj"
Contra: "Boarding via bus."
Contra: "Lots of turbulences at landing, due tonthe heavy rain."
Contra: "Not so many movies"
Pro: "Nice crew , nice meal"
Contra: "comfort of seat , boarding time"
Pro: "On time. Clean ."
Contra: "less lights while fly"
Contra: "My mother (88 yrs of age) solicited help stowing her luggage from one crew member, and was refused!"
Pro: "Free WIFI, entertainment is good"
Contra: "The entertainment"
Pro: "The whole process was very enjoyable in the flight was really nice I loved it"
Contra: "I am not used to going through Baggage Claim and then checking in again at airports but after I figured it out it was ok"
Pro: "The plane was fairly new and, for such a short route, quite big (but I guess that was just due to the increased number of passengers, as almost all of the 180 seats were booked)"
Contra: "Almost 3.5h delay, no reason given, a mere croissant offered during waiting time, no transparency about additional delays (it was just 2.5h, initially). Also, despite the aircraft being newer than most Tarom planes, it was cramped, with very little leg room, very cheap trays and no storage space on the back of the seats in front. No warm beverages (no coffee, no tea!!). Will seek compensation for the delay."
Pro: "That I didn't get poisoned."
Contra: "That I couldn't bring myself to test the sandwich for fear of poisoning. You should have seen how many people handed their sandwich back to the stewardess. What happens to those sandwiches? Do they attempt to hand the same ones back on later flights? I think they do. Anyway, take a close look at those sandwiches they give you before you bite into one."
Pro: "For the first time, in many years, cabin crew apologized for delay"
Contra: "Flight delayed, cofee= prepare yourself a nescoffee (even at business class"
Pro: "the plane landed on time"
Contra: "luggage came late"
Contra: "The airline lost my checked bag"
Pro: "no other choice to fly amsterdam"
Contra: "no entertainment"
Pro: "short time flight"
Contra: "no entertainment/poor food"
Pro: "Very nice personnel. Great airline."
Contra: "Didn’t leave on time. Food was disgusting. Loud, not comfortable. Last time with Tarom"
Pro: "Everything was very quick and well organized."
Pro: "Check in , flight info at airport great !"
Contra: "No choice for food."
Pro: "Quick and easy"
Contra: "No food option without meat"
Contra: "They only serve pork meat that was not good"
Pro: "FOOD and the crew"
Contra: "everything else: the plane was old and unaccommodating for a 9 hr flight, entertainment was terrible -small and damaged screen- no wi-fi, no electronics charging capabilities. I felt like in a prison"
Pro: "The sandwich was very convenient, even though the flight was very short"
Contra: "The OTP airport is not very organized, difficult for a new guy to get to the gate. Nothing to do wirh the flight but i needed to mention this for other people new to the airport"
Pro: "well organized; nice service attendance, friendly and efficient staff."
Pro: "All 4 flight attendants were smiling and very courteous ...:-)"
Contra: "Such a short flight"
Contra: "Flight attendants telling me take off my headphones, this isn't 1999"
Pro: "The trip was short:)))"
Contra: "Poor sanitation inside airplane Stewards not smiling at all Seats uncomfortable and broken"
Pro: "It was good"
Contra: "The babuins that got drunk and made o lot of noise"
Pro: "Staff was nice and accommodating. Comfortable plane."
Contra: "The food, an omelet, was not very good. Slight delay with flight."
Pro: "Flights were delayed due to heavy snowstorms and it wasn't communicated until right before the flight."
Pro: "safety fly"
Contra: "seats were too small, food looks not well"
Contra: "old plan, dirty. food was terrible"
Pro: "צוות מקצועי טיסה נעימה ובזמן אוכל דרוש שיפור שתיה בשפע נעים לטוס טרום,,"
Contra: "אוכל טעון שיפור לא נורא כל כך לזמן קצר,,"
Pro: "Attentive flight attendants"
Contra: "Typically a beverage Is offered before take off. This flight it was not offered till the breakfast came out. May have been due to late start to boarding process"
Pro: "Flight didn't exist."