Really enjoyed flying on Turkish Airlines. The flight was full but the seats were comfortable, the airplane modern and good entertainment. The food selection could be a little better but all in all the flight was very good.
The flight and the staff were really nice but not what I expected.
Pro: "Best food. Best service. 45"
Contra: "Flying out of the Istanbul airport was horrible."
Pro: "Check in process, helpful ground crew and airplane"
Contra: "Comfort of seats are horrible for a trip so far, they need more cushion."
Pro: "The entertainment option was pretty good"
Contra: "For such a long flight, there’s not much legroon."
Pro: "This was superlative in every way...."
Contra: "I liked everything."
Pro: "We liked the ability to watch movies and television programs to pass the time."
Contra: "We did not like that to use Internet we had to pay an extra fee. We did not care for the food. We were not impressed with the cleanliness of the aircraft. We did not like that the bathrooms ran out of water to wash our hands. We did not like that flight attendants handled and served food with no water on the flight to wash their hands. Most flight attendants were unfriendly. The one gentleman that served us was pleasant. We really did not like that between the food service we saw virtually no flight attendants other than those sleeping in the area at the back of the plane. We did not like that we could not understand the announcements made. We did not like the fact that passengers were not reprimanded upon landing for using electrical devices and laptop computers even though an announcement had been made to turn all devices off and put them away. Once announcement was made not one flight attendant said anything to those people around us who did not follow the request. We did not appreciate the uncomfortable seats."
Contra: "My bag didn’t come"
Pro: "We made it in one piece"
Contra: "Flight was 4 hour delayed while passengers were on the plane. There was no communication whatsoever. Once we left, tv and entertainment along with WiFi were never working during the flight. Very small and uncomfortable plane."
Contra: "The seats. You are real greedy."
Pro: "Food was good"
Contra: "Crew was horrible not friendly poor service"
Pro: "Plenty of options for entertainment. Enough room to be comfortable in economy."
Contra: "My suitcase was lost. The crew were less than helpful on flight. Food choices were limited. Boarding process was chaotic and unorganized. Flight left an hour late."
Pro: "From beginning to end - it was a great flight. Food was exceptional as well as service."
Contra: "Flights delayed, crew members from the plane need to speak better english and be more helpful with passengers."
Contra: "Customer service was very poor while we were struggling to get back to the US while the hurricane was coming to FL. We tried twice to fly home earlier because we knew the flights were going to get cancelled but the airlines wanted to charge us $1500 for that. So when the time came and the flights got cancelled they were trying to adjust the flights and we got stranded away from our kids. Overall it was not a great experience as far as their customer service and we were not happy with how they chose to handle things."
Contra: "My flight was cancelled twice within 24 hours before takeoff. All I got was an email saying it was cancelled and a number where no one could help me. I spent over $40 international calls just to reschedule my flight, only to have to take a $80 cab to the airport to have a human help me. Worst customer service and worst experience. I was trying to get home after a natural disaster struck my hometown and Turkish Airlines actually made that experience even worse. At no point did anyone even apologize for cancelling two of my flights without another option until a full week later. I had to pay to fly myself home from Boston because they were so unhelpful. Would never recommend Turkish Airlines to anyone I know whn traveling internationally."
Contra: "The service was very professional."
Pro: "The seats in economy were very comfortable, food was excellent, crew was friendly and accommodating, entertainment selection was excellent, and I really appreciated the small care packages handed out (with lip balm, slippers, toothbrush/paste, socks, and eye cover)."
Contra: "About 8 hours into the flight the restrooms became very, VERY unclean--urine on the floors, sinks clogged, smelled terrible. More restroom maintenance was needed throughout this long flight. I thought this airline was the nicest I have been on save this one issue. It would be great if Turkish Airlines could resolve it in the future! Additionally the boarding process in Istanbul was like herding cattle. People weren't seated according to boarding group and it was absolute mayhem--no single file line, people shoving past one another to get seated first on the same plane."
Pro: "Food was fine"
Contra: "Plane left late."
Pro: "Excellent cabin crew, food and entertainment"
Contra: "Connection time between arrival time from Tel Aviv to Miami was very short. We had to sprint from the transit security area, through the crowded main terminal, to gate 705 to our sole connecting flight to Miami. A bus or other form of transportation should be provided to gates that are very far away. We were the last ones to board. Private security staff at the gate prior to boarding the bus to take us to the plane confiscated my Bluetooth headphones under the assumption that they fell under TSA's prohibited electronic devices (which they do not). When on board the plane, I noticed another passenger with similar headphones which were not confiscated- selective enforcement."
Pro: "Service and people"
Contra: "Long lines and security pat downs...."
Pro: "Crew was generally clean and professional but not necessarily super alert."
Contra: "They did not regulate seating ruled well enough which led to others in the plane wondering around drunk during seat belt on moments and falling on me twice while I was trying to sleep. Not only was that frustrating but it is not safe to have people up and about when the captain requests seatbelts."
Contra: "They don't speak very well English"
Contra: "it was so HOT!!!!!!!"
Pro: "Please give food preferences while booking ticket"
Pro: "Cleanliness, wonderful crew,"
Contra: "The TV on my seat was not working"
Contra: "Everything was good"
Pro: "On board entertainment."
Contra: "Customer Service. They cancelled my flight in the middle of my vacation and just sent me an email moving my flights to next day. Unacceptable!!! I paid for it 4 months in advance. One cannot change my arrival from Sunday night to Monday night. Called Customer Service 20+ times to have it fixed. They are all outsourced incompetent and unprepared. Good planes overall, but horrible customer service. I will never fly Turkish again. I prefer to pay more and have decent customer service and no flights cancellations in the middle of my vacation."
Pro: "same as above"
Contra: "same as above"
Pro: "Friendly workers"
Contra: "I upgraded and paid for first class round trip but only got it for my flight to italy and not the flight back to miami. Economy is too cramped for such long flights and they are not as attentive as in first class"
Contra: "The plane was half empty yet they say everyone uncomfortable towards the front."
Pro: "I have flown with all big airlines including Lufthansa, BA, Delta, American and others. This flight was by far the best experience I had. They have lovely serving crew so no one actually hesitates to ask or want something. They have helped me and my two toddlers along with 3 other similar families of an incredible amount to make sure they are all comfortable. No wonder that received the best airline of europe award for several years in a row...There was only a 20 minutes delay during take-off and we still arrived home a bit early... Very smooth flight, one that I still cant believe I had with my 2 toddlers. Strongly recommended."
Pro: "Boarding was fine in Istanbul. Go to toilet before going through security check in the gate."
Contra: "Poor crew service--amazingly slow (my general THY service experience has been great, but in this leg crew did not respond to calls for almost 20-30 minutes). After meals, most people took their own empty trays to return them behind (because the crew had not picked up after 30+ minutes). The meals arrived cold as well. My entertainment set froze after 4 hours in a 13 hours trip, and was not attended to after repeated calls. One conscientious Turkish stewardess was very helpful in the 9th hour (literally), even if the entertainment did not come back on. To top these, I was sandwiched between a teenager on front and teenagers on right, who were loud and generally weird (obviously not the airlines fault). So, it ended up being a mediocre experience overall."
Pro: "The desk personnels from the Philippines (flight from Phils to Istanbul) were very accommodating when I requested if the plane was not full that I could be seated on an area where the other seat was not occupied. Very professional with smiling faces."
Contra: "So now, this would be the opposite (big time), this lady personnel on the desk (flight from Istanbul to Miami), when I asked her for the same request, she did not even look on the computer and quickly stated that the plane was full. I travel a lot so I just know that this person was lying and sure enough when everyone boarded, they were empty seats. I should have gotten her name because she was just plane lazy and unprofessional, it showed that she did not like her job. I paid an expensive Turkish plane ticket, so I deserve that courtesy and I would fully understand anyway if there were no seats at all but please don't even take your costumers like a fool."
Pro: "Worst flight ever. Please enforce conduct code."
Contra: "I had to ask a neighboring passenger if her would allow me 20mins of my flight without his rear end in my face. He was a fairly large man and constantly bending over in the isle to chat with his family. His infant was being attended to by his wife who constantly paced around to shake the baby (I'm sure the baby was annoyed as well). The baby finally spat up on the floor and seat. Everyone in the family could not sit still more than 5mins at a time, jumping up, moving around, switching seats, passing items. The men turned the area into a social scene/bar. I was too distracted by all this activity hovering over me to enjoy reading or relaxing. I constantly had rear ends in my face, and I constantly had to dodge and lean in my seat. The aforementioned tall man even had the nerve to fold away my television monitor when I dozed off so that it would not be an obstruction for his activity. By then I'd had enough. The This flight was terrible. Non of the staff requested better conduct or mindfulness of the other passengers. I believe the airline should strongly consider having a separate space for large families, families with babies, or at least have a code of conduct to which passengers should respect for the sake of every paying customer's ability to enjoy such a long flight."
Pro: "Cabin was clean. Food and drink was OK"
Contra: "No AC while passengers on board waiting for take off. It lasted about half an hour. people were forced to use airline magazines as fans. No TV news or sport to watch Toilet was not clean. My seat can recline easily without pushing the recline bottom. This was a connection flight. Passengers had to go through 4 check points. Too much redundant. At the last check point, 4 gates shared the same check point. We saw a line but no sign for it. So we went to the front to find out what the line was for and went back to join the line for security check. There were people who did the same thing but tried to cut in the line right at the check point, creating chaos."
Pro: "It's the first time we use Turkish Airline and ,the ride was pleasant and comfortable, crew is friendly , meal was tasty ..."
Pro: "Crew and food were great."
Contra: "Seats handles were too low--could never sit fully upright and rest my arms. Not a comfortable flight."
Pro: "awesome services and food"
Contra: "food services time"
Food was absolutely terrible…old plane.. small seats
Tiny seats, very cramped for 11 hour flight, the food was terrible - only pasta option, full of grease, cheese and carbs, it tastes awful. No other choice. Tiny cups for water/drinks for over 11 hours of flying. Toilets felt dirty.
Well I guess more flexibility from terminal to terminal and close to the gates. Thanks
I choose Lufthansa cause it’s a good airline with great quality but this one was soo old and poor. Food was terrible. Blankets and pillows very old, looked like they were like used. The chairs were soo uncomfortable
I liked absolutely nothing about this. The worst airline I have ever dealt with. We missed our flight. As we were boarding the flight (we arrived well in advance) the flight attendant demanded a negative covid test. We were asked for vaccine cards at checkin, never a negative covid test. They asked us to rebook the flight, thus we missed our flight, had to book a hotel, all of our luggage was going straight to Miami so we have no change of clothes. An absolute nightmare. Next, I stood in line for OVER 2 hours to get on the next flight. They gave no apology or explanation as to the 2 hr wait, nor why we weren’t informed of the negative COVID test in advance. They then recommended a covid testing center in the airport that charged 169 euro a person. I refused and found another less expensive yet approved center. I will NEVER use this airline again, I will never recommend it and I will never come back to Germany. The entire Frankfort airport staff was wretched. Awful experience.
Pro: "Premium class is awesome. Nice size and comfortable seats with a foot rest. Food as tasty and hot. Attentive attendants."
Contra: "Honestly can’t think of anything!!"
Pro: "Uncomfortable seats."
Contra: "Seats, and helping passengers when they have delays"
Contra: "The seat didn’t recline and the entertainment didn’t work"
Pro: "The crew were truly great as I had an extremely difficult flight due to tremendous pain in my knees. Coach economy are way too narrow, even if I paid for preferred seating. A joke. Cldnt move. So uncomfortable."
Contra: "Boardingvwas delayed so we left a good 50 minute late. Ran out of meal choice so we had to eat what they had left which was pasta that was too spicy for me anyway. I was very disappointed bec I preferred chicken but there were none left."
Pro: "Fabulous Stuart’s."
Contra: "1h of delay .... is inadmissible for the price what we are paying for the tickets..."
Contra: "The travel has bien good"
Pro: "The crew was wonderful and as far as airplane good goes, it was great."
Contra: "Leg room"
Contra: "Best company and the 380 is amazing."
Contra: "Passenger in next seat was so big that his fst hung over the armrest and he took up 3 to 4 inches of my space. Lufthansa should not let passengers this big fly in economy class. I appreciate my space in economy will be limited but I should be able to use all of my allotted space."
Pro: "Comfy flight and early arrival."
Contra: "Had to run to catch the connecting flight"
Pro: "The food and drink were the only two enjoyable moments of this flight."
Contra: "The crew in Cluj airport could not care less about getting the plane boarded and departed on time. For 20 minutes crew stood around in the airport talking to each other and using their cellphones. Finally the transport bus was loaded only to have the bus driver get out, and talk to another employee while simultaneously using his phone. No information was given for the delay and the plane was boarded at time of departure. This careless and unbothered attitude resulted in a missed connecting flight for my partner and I. We were completely unassisted by crew on the plane and ended up having to wait 24hours for our next flight home. Absolutely disgusted by the service provided from Cluj to Munich. I would seriously consider another airline before booking again with Lufthansa for this route."
Contra: "The food was not good at all. The economy seats are uncomfortable and you should be able to walk around the plane, especially on a 9 plus hour flight."
Pro: "Excellent crew, provided beverages constantly, meals were very good for airplane food, seats were comfortable for most of the 9.5 hours. Entertainment selections were more than adequate. Even the babies were quiet !!!"
Contra: "TV screens did not function consistently, had to be reset a couple of times. Plane was late boarding (but made up most of the time). Had to go through security a second time even though it was a connecting flight. Luggage got crushed in a carousel pile-up and took a long time to come out."
Contra: "Need AC outlets and better WIFI"
Pro: "The crew helped my mom very much with her ansiery and were with her at all times."
Contra: "I bought the flight for my mom and she is handicap, the flight got delayed and they wanted to leave her in Frankfurt for 2 days because there was no more flights to the States, in the end they found a flight to Washington DC, she was coming to Miami. She is an old woman who gets lost and I had to order assistance for her, in Washington DC they opened her bags after that they lost the bags, she had medication on them and it was a nightmare to get them back. Im really upset and I don’t think That I’m going to book with this aero line again."
Pro: "5 Star: Comfort 4 Star: Crew 5 Star: Boarding 5 Star: Entertainment 5 Star: Food.. One of the best flights of 2017 by far. Premium Economy will deliver the basics of luxury comfort."
Pro: "The same"
Contra: "Nothing to be mentioned everything was good"
Pro: "The flight attendants were always friendly and attentive. No comparison to some other airlines I have flown with. Food was excellent and entertainment as well. Boarding went great especially when considering that the capacity of the plane is for 440 passengers."
Contra: "The seats are very close to each other, so when the person in front of me move their seat back I had to ask him not to."
Pro: "The crew was nice and boarding was efficient."
Contra: "Entertainment was dated and with few choices. Food was awful."
Pro: "Great movie options, relatively good food for an airplane."
Contra: "Booked way in advanced, paid extra to book upper deck on both; outgoing flight Miami - Frankfurt and return, but was bumped out of our seats. Spent 2 hours on the phone trying to book them again, and ended up on a lower deck on the Miami - Frankfurt flight, but re-booked on the upper deck on Frankfurt- Miami flight although not the side seats as I originally booked myself, but in the middle section. The entertainment's touch screen system is inadequate, not reacting to touch efficiently."
Pro: "Excellent service and very professional crew both on the ground and in the air. Flight comfortable and a right on time. I highly recommend Lufthansa."
Pro: "The flight crew were very friendly and helpful. Excellent service."
Contra: "The entertainment interface us slow and kludgy."
Pro: "excellent service"
Contra: "entertainment selection"
Pro: "Very friendly staff!"
Contra: "Monitor was very slow and at some moments not working at all (even after restart)"
Contra: "The crew was quite unfriendly and rude. Also not very attentive. The crew on the first trip from Miami to Frankfurt in contrast was outstanding. I'm disappointed because this was not up to Lufthansa's standards."
Pro: "There were lots of out of the ordinary (read annoying) behavior. Of other passengers and the cabin crew responded patiently and professionally."
Contra: "Boarding did not proceed by rows as customary so boarding was a bit chaotic with everyone rushing to the gate. The reclining seats aee an issue. Although comfortable for the ones reclining they are uncomfortable and at times painful ( taller people) and makes watching the screen impossible when fully reclined."
Contra: "Entertainment system was very slow."
Pro: "Apart from the turbulence everything was perfect. Flight attendants were very hospitable. Love the aircraft design. Great movie choices for the kids. In addition to that we all reach our destination safely. That's all that matters."
Pro: "I loved being upgraded to premium economy"
Pro: "Top of the line service on a very long but smooth ride"
Pro: "Attendants were extremely helpful as I needed assistance to, and from Munich to Miami."
Contra: "Too long flight time. I left booking up to someone else so not fault of airline."
Pro: "Very kind professional and accommodating crew"
Pro: "I appreciate the taxi, in Munich airport, to my next connection."
Contra: "I disliked the late departure."
Pro: "I like that everything is done fairly quickly and efficiently."
Contra: "It may be a cultural thing for some, but two of the flight attendants did not smile at all. Not even really an acknowledgement when I said hello to them. And I tried throughout the flight to see if it was just because they were too busy or simply did not hear or notice me. It's not a big deal now, but it can be if the whole staff were to become silent and non-interactive."
Pro: "The entertainment was great, service, comfort and food too."
Contra: "Choice of quality films could have been better."
Pro: "I like the service in general. Everything was great and the flight attendants where very helpful and kind. The food was good and the entertainment had all types of movies, music and games."
Contra: "There is nothing to dislike"
Pro: "Smooth flight, very nice, polite crew, good entertainment selection. I'm a tall guy so I'll always complain about comfort lol. Food was OK. Choice of mystery pasta and once beef once chicken ( I had pasta twice )."
Pro: "Crew was polite but kept on speaking to me in German, I am American and only speak Finnish besides English, it was annoying"
Contra: "Having to wait over 90 minutes to debark the plane, this after weather pattern diverted us so much it added couple of hours to our flight, not fun at all. Also the gluten free food ordered did not show up so I got a yogurt the whole 13 hrs, with celiac it impossible to eat anything else."
Pro: "Helpfulness of the crew for special needs"
Contra: "Improve restrooms"
Pro: "This was a very new plane and had extra leg room even in coach."
Pro: "I HAVE NOT FLOWN MUCH ON LUFTHANSA IN RECENT YEARS BUT THIS TRIP WAS THE RIGHT PRICE (THE NEXT DAY IT WENT UP BY ALMOST $1000.00) AND I UPGRADED TO BETTER ECONOMY SEATS. THE RELATIVE CHARGE WAS WELL WORTH IT. a WIDER AND SOFTER SEAT MAKES A WORLD OF DIFFERENCE ON THESE LONG FLIGHTS."
The crew was really kind and helpful. Flight was on time and everything went smooth. No complaints.
Pro: "All except food"
Pro: "One stop flight, faster than a boat."
Contra: "Lost luggage, delayed our plans for 3 days(all luggage was lost!!!)"
Pro: "The plain was clean and crew was a friendly."
Contra: "Temperature in plain and airport was too hot"
Pro: "The crew was good"
Contra: "Our flight was delayed both ways and we were late for connecting flight and stayed at hotel for 1 night"
Pro: "The crew were great!"
Contra: "The coffee was pretty bland."
Pro: "The flight WRO to WAW is very short, less than 1h. The seats are comfy and overall the flight is good. They even serve drinks and distribute candy, which is nice."
Pro: "Excellent crew, excellent service, great entertainment choices."
Pro: "Arrives on time. Speedy boarding. Polite staff. Smooth flight."
Contra: "Leg space in the seat is very tight."
Pro: "New plane with charger available at every seat even in the economy class. Clean interior, polite crew"
Pro: "All was fine."
Contra: "All was fine."
Pro: "like the team .drinks.food.the gift . confort .place .slept very good . thank you very much for service"
Pro: "The Dreamliner is shiny new and comfortable. Good authentic Polish food. Great variety of in-flight entertainment."
Contra: "On-time performance was so-so, take-off was delayed ~1hr because of connections, had to wait on the runway at the destination airport, had to wait an eternity for my bag. Whatever genius who designed the in-flight entertainment controls should be punched in the face. The on-screen buttons are so easily pushed by passengers making their way to and from the aisle that passenger assistance and reading lights always go off on their own throughout the aircraft."
Pro: "Legroom, Prompt arrival."
Contra: "The entertainment screen did not work well; I could not use it at all. That is very bad on a long flight."
Contra: "Horrible aircraft (DeHavilland), very uncomfortable. A lot of very young children, their parents were playing some movies for them on phones and tablets. Crew didn't even react on that. Many people were just frustrated with that situation, but Crew didn't even want to discuss it. One of the worst flights ever. It was a charter level, not a regular airline. Never again."
Pro: "Is a direct flight to Budapesr"
Contra: "We left Chicago at 7:58 pm instead of 4:35 pm, they got us on the airplane and than we just sat there for 3 hrs till finally we were able to take off. No explanation was offered for the delay"
Contra: "Cramped plain; leg room no existing; on-board service mediocre at best! But I guess you get what you paid for...."
Pro: "Good, entertainment, excellent crew"
Contra: "Seats are too narrow"
Pro: "The Boeing 787 "Dreamliner" proved to be a great plane. The noise level inside the cabin was low, the legroom and width of the seats was excellent,"
Contra: "The flight attendant was rather "bossy" than customer oriented."
Pro: "On time"
Pro: "all was ok"
Contra: "ground service knowing we will be late in Warsaw did not want to book me for the flight i could catch after delayed landing"
Pro: "Flying with pet and airline could not have been more helpful. The food (dinner) was much better than expected. Wish I had asked for more. The pork, the vegetables salad and dessert had flavor. Flight attendant helped me with back off the plane even."
Pro: "No water was served between the first and last meal. Some people were dehydrated and had developed a headache. One person have been calling the flight attendant five times and no one responded. Very sad."
Pro: "They were efficient though. So in this case I need to recognize and congratulate the crew they were there they delivered the service."
Contra: "Again same thing crew unfriendly not even the smallest smile."
Pro: "Quick, efficient check-in and boarding, friendly staff, clean airplane."
Contra: "(there was nothing I disliked... a good experience overall)"
Pro: "Crew was very good. Plenty of food, and they came around often with drinks and water."
Contra: "Terrible never recommend to anyone"
Contra: "Flight was delayed for 1 hour"
Contra: "I have to pay for baggage in the airport becase it wasn't included. And while i was ordering tickets through kayak i cant choose option it wasn't offered"
Pro: "Friendly service"
Contra: "No vegetarian option unless ordered before the flight."
Contra: "I was forced to check in my hand luggage, but the Amsterdam personnel attached to it a tag without any flight information, so this luggage missed my plane in Warsaw on the connecting flight and arrived later that day as misplaced piece. LOT needs to fix the hand luggage tagging system on connecting flights."
Pro: "Smooth flight, polite employees, quick, comfortable. A decently good flight in my opinion. I did make it to my destination safely :)"
Contra: "Lot charged us a baggage fee, even though when I checked their baggage policy online it started that I was allowed one check I'm up to 23kg and one carry on for free. I even showed the guy the policy and he still denied me. False advertisement at its finest, you know what can happen to a business that has false advertisement.... Right?"
Pro: "Great cabin crew, everything on time, love 787 Dreamliner on long flights. Good food"
Contra: "Slow and hectic boarding in Warsaw"
Contra: "There was a delay on their first flight and then the same LOT company does not wait for our connection. After that we are send for one night at a crappy 1 star hotel in Warshaw."
Pro: "Everything from the flight, food & service exceeded expectations. Business class was exceptional."
Pro: "The gates were close."
Contra: "They loaded us on the bus, then parked us in front of the plane for what seemed like 10 minutes. May have been more/less, but standing there in that stuffy bus made it feel worse than it was. Departure flight was delayed, so my 50 minute layover may have contributed to my bag not being transferred, and lost."
Pro: "Comfort of plane"
Contra: "Delay for no reason and extra 4 hour layover in warsaw"
Contra: "the flight was 2 hours delay and messed up all the arrangements we have to be picked up also the whole plans needed to be changed and inconvenient for the person supposed to pick us up from airport"
Pro: "Very timely and organized."
Pro: "service was good"
Contra: "stron delay (more then 2 houres)"
Pro: "Excellent flight attentive crew. Luggage handling super fast. Crew gave out some free extras to make up for the delay."
Contra: "Weather related delay not airline dependent"
Contra: "I had to pay 70 Euros for luggage one way, while there was no information that my ticket does not include luggage. Actually, economic tickets (as mine) should have allowed for trips in Europe a checked in luggage according to the company website. I do not find any information regarding how I can pay for my luggage in advance, and not at the airport."
Contra: "Size for carry-on baggage is different than on Toronto-Warsaw flight."
Contra: "Seats were too small."
La puntualidad debe ser respetada
I liked the perks of boarding first being star alliance gold, but as for the food , wanted more snacks and what they had to offer was not sufficient. Seats were not comfortable as could Not recline and it was not wide enough
Fue un viaje desagradable debido a su retraso.
Contra: "Telling the truth"
Contra: "Over 2 hours delayed for no notable reason"
Pro: "Very fast and efficient"
Contra: "The flight was delayed for 3 hours, also the personal at Newark airport was a little bit harsh and not very helpful, I do not care about any compensation, nevertheless the personal has to treat better to the clients"
Pro: "We were actually a few minutes early. No complaints."
Contra: "Miserable seats. Inadequate overhead storage - I was forced to put my only carry on, a day pack, under my seat making the small seat and foot room even more uncomfortable."
Pro: "Comfortable and on time!"
Contra: "Plane was equipped with Direct TV but the TVs were not powered on and that was very disappointing."
Pro: "Food was great!"
Contra: "Drinks took a while to receive after takeoff."
Pro: "I guess the flight was ok. The pilot knew where he was going"
Contra: "It can't be true that they have not even a small blanket for someone who kindly ask and then when the flight is over you see them every where and unopened in first class. Pretzels,... Seriously..???. These airlines are n need of a real policy that lets them know it is money we are expending when we take a flight. And taking the carry-on bag. AFTER YOU PAID TO HABE IT WITH YOU?? Unacceptable. And not seating people together after you call and re call and talk to 3 different persons... The last one just says: I will see what can be done and then ignores you... Not NICE. Please remember that many airlines have come and go. Those are some of the reasons."
Pro: "Amazing staff"
Contra: "Uncomfortable seating"
Contra: "No leg room so very crammed uncomfortable seating"
Contra: "The lady at the counter for checking the bags at newark was not rude but not very friendly. She could have done better if she was not that serious. Besides that everything was good."
Contra: "Stuck on the runway for 25 min. And then after took another 20 minutes because they could not open the door to get into the airport from the plane to deplane. The staff was rude when boarding"
Contra: "Flight was delayed 2+ hours because of the crew. Wouldn't it make sense that if the flight was scheduled to depart at a certain time, 5 minutes before that, still no crew, let the passengers know then? No. Not if you're United. They told us to wait 20 minutes, then after 30 minutes told us about the delay and the New departure time. But when that time arrived, still no Captain. Finally, after another 15 minutes, we're on the way. Except not quite. Now, they can't get the weight and logistics of the flight worked out. C'mon United, get it together!!"
Pro: "Safe Flight Awesome Trip in & out"
Contra: "No sunshine"
Pro: "I loved the fact I didn't get beat up and dragged off the flight"
Contra: "I didn't like the fact that I didn't see anyone get beat up and dragged off the flight"
Pro: "The staff gave out free snacks and were friendly"
Contra: "Too loud and the delay was an inconvenience"
Contra: "Charge for carry on Middle seat No full can of beverage"
Pro: "Courtesy of crew."
Contra: "Left late. Arrived late. Bumpy flight."
Contra: "Basic Economy tickets are a joke. They are no savings for customers just added restrictions and an overall unenjoyable flight experience as you are being surveillanced by every United associate to ensure you pay for a carry on bag. United and Spirit airlines are now one in the same. United hasn’t suddenly introduced lower fares than before, but rather is reducing the benefits that come with the most basic fares."
Pro: "Very normal. The crew was professional."
Contra: "Our seta were separated by two rows."
Pro: "That we arrived alive."
Contra: "We weren't allowed to put our carryons in the overhead. We were forced to put them under the seat in front of us because the plane was full. This left no place for our feet or stretching our legs. The seats were cramped so closely together, our knees touched the seat pocket in front of us. When putting down the tray table, it pressed against our stomachs. The landing was the worst and scariest one I've experienced in over 40 yrs of frequent flying. We hit so fast and hard that the plane teetered from one wheel to the other and fish tailed so hard that people's necks were hurt. If possible, I'll never fly United again."
Pro: "The flight was fast."
Contra: "The flight was delayed 10 hours for no real reasoning and nobody was compensated for anything."
Contra: "UNITED employees are very rude"
Pro: "The flight was smooth"
Contra: "The seats felt stiff"
Pro: "Crew was nice"
Contra: "Didn't like the fact that you had to pay to watch movies"
Contra: "WHEN I TRIED TO SPEAK WITH AGENT SHE GAVE ME A QUITE THE LOOK SHE DIDNT EVEN RESPOND.."
Pro: "Seat too small, zero entertainment, minimal food"
Contra: "What ever happened to leg room? And I know that real food is a thing of the past on airplanes, but at least Jet Blue provides snacks that occupy more than one mouthful"
Pro: "I had 2 awesome flight attendants, Scott and Rico. They were friendly and I talked to them for a bit. I think that they didn't have to help me with what I needed, they just smiled and said yes. I didn't have anyone in the middle seat, so I had plenty of room. I was very comfortable and had a good flight."
Pro: "Very efficient boarding at the gate"
Contra: "Tight seats. Slow service on the flight."
Pro: "Nothing.was a terrible flight"
Contra: "Everything , delays , poor food , was horrible"
Contra: "Flight was delayed 2 hours from Manchester, which would have made me miss my connecting flight to MIA"
Contra: "To be fair, this is my third flight of the day, so I am very tired and this was the smallest aircraft of the trip."
Contra: "The flight was delayed by 2 hours"
Pro: "It left on time and arrived earlt"
Contra: "I was seated in a window seat and another woman my size about 110 pounds was seated in the aisle however there was a 400+ pound man sitting in a middle seat which made it very difficult for me especially to even sit back because it was touching me the whole time when you have somebody of that size You should make sure they are on and I'll because then the find attendance would have some difficulty getting through instead of your passengers being inconvenienced either that or force people of that size to take two seats"
Contra: "I ended up changing my flight in Newark airport to Fort Lauderdale that landed earlier that the one they gave me up in Scraton.."
Contra: "You're already charging for overpriced everything, have the decency of providing FREE entertainment on allll flights."
Pro: "We got there."
Contra: "Airport was horrible! Security line was 45 min. long and on the other side of the world. The plane was an hour late! No snow. No storms. Why? The crew, I guess tired, seemed bothered by the company of the passengers. The line to wait at the gate was very unorganized and confusing. No one knew which line was for which gate and people where cutting into lines everywhere. The airlines should provide better guidance for its passengers. I was connecting from Germany with Lufthansa and wow what a difference in customer service."
Pro: "Flight crew was friendly"
Contra: "Plane was too cramped. Passengers behind us were rude. Kept kicking backseat all flight (and there were no kids). Little uncomfortable for new plane"
Contra: "delayed 3 hours going there delayed 1 hour 40 minutes on the way back both done the same day. missed appointments the worst experience ever"