Ewr staffing had us waiting on the tarmac for 30 min dor a marshaller and someone to get the jetway to the door. Not Turkish Airlines fault on that one. Seating in economy was tighter than previous flights. An older A-330 was our plan. 6’1” with long legs, had to put my feet in the aisle for most of the flight due to lack of space
It's such a disgrace that you thed kayak didn't email me to inform the cancellation flight from cluj on the 7th. I've spent a night at the Hilton hotel in cluj for which you should pay and also lost a say work. Also did 2 covid test te sister me 100 euros and pain. I am writing form Istanbul on the 8th wating to board to Miami flight TK0077. I expect you to have the decency and reimburse all the extra costs that were caused by you not the Turkish aireiles. By email the survey demonstrate that you had no idia about the cancellations. Shemful indeed. Please don't put your incompetence on the Turkish aireiles You can call at 786-285-6755. Thank you Adriana Manari
Rude customer service. Felt some type of prejudice
Very poor customer service Airport staff has no compassion Hotel stay was worst ever in my life Very rude hotel staff No food provided during hotel stay Flight connected delayed for 6 hours on outbound flight and missed connection due to flight delay on inbound flight
I've traveled with all major European airlines, Canadian and United States. Turkish Airlines is my favourite by far.
Everything good, Thanks so much
Everything was great with Turkish Airlines.
Contra: "Turkish Airlines are doing great job for customer satisfaction services and timing"
Pro: "Everything was perfect"
Contra: "nothing, all was perfect"
Contra: "This was my first time with Turkish airline , the airbus from Chicago to İstanbul was quite old and seats were not comfortable while the plan form İstanbul to Islamabad was perfect . Thank you Turkish airline"
Pro: "Great experience, beautiful people, always smiling ant there to help you."
Contra: "I had no vegetarian dinner"
Pro: "Everything was great."
Pro: "Amazing crew. Great food"
Contra: "Maby beter orhanisarion to printimg thicket fot baggess"
Pro: "Crew was below average,seats was horrible"
Contra: "The plane needs to be upgraded immidiately,and crew needs to get a bit education in order to take and immidiate action to any situation during the flight"
Pro: "Istanbul Airport has good facilities and F&B options"
Contra: "Flight from Istanbul to Bangkok was delayed for 3.5 hours with no apology and no compensatory measures such as drinks and food or lounge access Power outlets in Istanbul airport are all round plug European with no USB terminals for phone recharging"
Pro: "Nothing Really Nothing"
Contra: "1. Flight late from Berlin to Istanbul. 2. That's mean missing my next flight from Istanbul to Riyadh. 3. I add extra baggage in TKL Airport : my original bag is 23 kg I have until 32kg, The extra baggage was 20kg, So I pay 247 Euro each extra kg 19 Euro. 4. In Istanbul airport they said your next flight tomorrow at 20pm. 5. I have important meeting in morning and my jop in the evening. 6. They changed my teket from turkish airline to Saudi airline 4.00pm, That's mean no different. 7. I ask about my baggage in turkish airline deck they said don't worry every thing will be okay. 8. I ask for hotel they said you have to make visa cost 60 dollars and you know I have to pay taxi and Chang money... Pla Pla, Actually this is not respecting and very bad organization. 9. I didn't make visa and stay from that time until 3.pm in primum lungs. 10. I went to Saudi airline deck to take my boarding. 11. They said you have extra baggage, I explain them that I payed already to turkish airline. 12. They said you have to go back to turkish airline deck about this extra kg's. 13. I did going back to them they said we cannot do anything, leave one bag here and we send the other one later. Actually this stupid airline and this stupid employee's dealing with me like a stupid, all my time I walk every where in that stupid airport, they just gives me orders and I have to follow like it was my mistake. 14. I showed my alfursan membership to Saudi airline deck and they helped me. 15. When I arrived to Riyadh my baggage wasn't there, this is mean that this stupid turkish people that the have to work on barbcue and haircut, but airports jop needs professional people. That's was my first and last flight with them."
Pro: "Screan for every passenger to play"
Contra: "They cancelled my returning flight WITHOUT me knowing and expecting me to pay for the penalty fee for misisng the first flight even tho I DID not cancel the returning flight which obviously I was gonna take. The staff was RUDE and INSENSITIVE. Qatar was better in overall customer service. Worst customer service from Turkish airline."
Pro: "Non gluten meal"
Contra: "Non gluten bread"
Pro: "their services in the plain and they are very discipline as well"
Contra: "they don't do well in their transit point they should employ more people who speaks English to direct passengers in the airport. English is international language so they should train some people to direct passengers who comes there everyday"
Pro: "Helpful crew, good food, comfortable seat."
Pro: "Generally roomy and comfortable... smooth travels"
Contra: "Second leg of trip had no werking monitors. no WiFi on any flights...."
Pro: "Paying only half of what other USA airlines offered we had a one stop trip from (IAH) Houston to (TLV) Tel Aviv and were served two meals with offerings of other food if needed. I don't know what was served but it was good yet very different from what we eat in Texas. Then we had a 2 1/2 hour layover in (IST) Istanbul Turkey which gave us plenty of time to get off the plane, shuttle to the terminal gate then walk around the airport for about an hour before heading to the next gate for our connecting flight. The crew was very pleasant and the flight very smooth."
Contra: "The landing in Instanbul Turkey was very poorly done, by far the worst I've ever experienced but the rest of the flight and connecting Turkish Airlines flight to Tel Aviv was great. The seats are very cramped but not much different than any other economy seat I've had on any other USA airline. The price of the ticket more than made up for the seat."
Pro: "The movie options and quality of the screens was excellent. That's what got us through the flight."
Contra: "The food was horrible and served at odd times. The people around us smelled really bad so we had a rough time. I know it's pout of the airlines control but it really made the whole flight difficult."
Pro: "They allowed me to change my flight for free because I could not get a visa to Turkey. Thanks!"
Pro: "One of the best airlines. The Boring team in Cluj was really pleasant and courteous"
Contra: "No subtitles in foreign languages"
Pro: "The water"
Contra: "There was a malfunction on the aircraft after the first taxi attempt. I understand that these things happen but there was zero communication from the captain or the crew. Because there was no power, the A/C was not operational and the cabin grew extremely hot. No water was distributed, and no attempt to communicate the situation with the passengers. The pilot power cycled the aircraft numerous times, which is normal to reset the various systems, but this made many passengers nervous. Finally the issue was resolved and we went on our merry way. In short, all crew-passenger issues could have been resolved with more communication and water. Go forth and sin not again."
Pro: "Turkish Airlines had new planes with a decent amount of leg room between the seats."
Contra: "I booked the seats really early and did not book the last row before the lavatory, but that's where we were assigned seats."
Pro: "Great seating & service"
Contra: "Non stop talking people behind me!!!!"
Pro: "I love everything at Turkish airlines. Good food, entertainment, very professional staff. My flight was perfect! Thank you, guys!"
Pro: "friendly people. good food. top notch service"
Pro: "Cabin crew is well trained and very friendly. They take their jobs very serious and professional."
Pro: "Friendly staff comfy plane"
Pro: "Food, service, comfort packs."
Pro: "Crew was excellent needs more room in front of the chairs specially when you are on a plane for 10 hours"
Contra: "Too tide in front of the chairs"
Contra: "They don't speak very well English"
Pro: "Turkish Air has some of the best flight attendants in the business. The food is essentially gourmet (hot wrap, in this case), and the pilots are highly skilled."
Contra: "I tend to need the climate control to be on the cooler side, and 777's seem to run hot. Since there are no air vents, the warmth can be overwhelming. Also, the comments about leg-room, ... correct. I'm 6' 3" and 'uncomfortable' sums it up pretty well. For 10½ hours, being crammed into that small a space can be quite daunting."
Pro: "Everything from above and the fact that my bags got home untouched and on time. It would have been a disaster to have to drive back to Bucharest to pick them up at the later time like it happened with other airlines."
Contra: "Nothing at all"
Pro: "I was upgraded to business class for this leg of my total journey. It was incredibly comfortable experience. The recliner seats with the massage feature add immensely to the overall experience."
Pro: "Crew were exceptionally warm and pleasant, and made me feel more than welcome onboard."
Contra: "This was one of the worst days of my life, health-wise, so it could be that my observation of the passage of time was somewhat distorted, but Turkish did everything either slowly, or more slowly on this day. First, name two things on a flight line that are wheeled, movable objects. Did you answer bus and plane? Well done. So if both bus AND plane are theoretically mobile, why then must I endure a long walk AND a long bus ride? Boarding was an hour-long event, probably due again to inefficient ground services. I fell asleep and woke up twice before it was over."
Pro: "I liked the crew"
Contra: "The security at the Turkish airport. There were very long lines, people pushing each other, screaming. Security put some extra stamps for particular people randomly. There were three women from the same country with the same type of passport who one of them happened to be pregnant. They put extra stamp on her passport. When I asked one of the security why her he said it was random and it was American procedure. The woman started screaming after she was checked twice more and they started to use a detector on her belly. It was all crazy when another family was checked and the security decided that the three kids were okay but the parents weren't. The security told the parents to separate themselves from the kids for double checking. The father started screaming as well. It was all horrible."
Pro: "Everything was perfect during the flight."
Pro: "Nothing to rave about"
Contra: "Long bus ride in Turkey from gate to plane. Istanbul airport felt uninspired."
Pro: "Contrary to many mainstream airlines which try to cut costs everwhere to the detriment of economy class passengers, Turkish airlines provides excellent service in economy, and I could get a super cheap fare for my whole family."
Pro: "I really like the crew on Lufthansa"
Contra: "Our pre paid seats were lost in the "system" even though I had the receipt they couldn't do anything. and we were seated in a back row with offset tvs, the movie selection is lame and dated"
Pro: "It was cancelled and scheduled next day"
Pro: "Nice crew and comfortable seats."
Contra: "Not a fan of the sandwich provided."
Pro: "More spacious seating. Crew was happy, nice and seemed to care. Good entertainment choices."
Pro: "Lufthansa service from JFK-FRA-FCO-FRA-JFK was gracious, efficient and altogether pleasurable."
Pro: "everything was great. Crew was very nice. good service. good food. Even bathrooms were located in the basement separately, nice and bigger than usual airline bathrooms."
Contra: "my TV screen didn't work. Long 9.5hr trip without entertainment."
Pro: "Flight arrived early."
Contra: "Last two transatlantic flights have been hot. What happened to a nice cool flight and using the blanket if you are cold?"
Pro: "Superb seats. Wide, enough length to strech the legs. Good entertainment - overall - loved it!"
Contra: "Food could be a bit tastier ..."
Pro: "The food and drink were the only two enjoyable moments of this flight."
Contra: "The crew in Cluj airport could not care less about getting the plane boarded and departed on time. For 20 minutes crew stood around in the airport talking to each other and using their cellphones. Finally the transport bus was loaded only to have the bus driver get out, and talk to another employee while simultaneously using his phone. No information was given for the delay and the plane was boarded at time of departure. This careless and unbothered attitude resulted in a missed connecting flight for my partner and I. We were completely unassisted by crew on the plane and ended up having to wait 24hours for our next flight home. Absolutely disgusted by the service provided from Cluj to Munich. I would seriously consider another airline before booking again with Lufthansa for this route."
Pro: "The staff on board the plane was excellent. I thoroughly enjoyed the flight! Food was delishious!"
Contra: "The ticket kiosk would not read passports. It was so frustrating to have to continuously try over and over again. With no attendant at the location and a long line, I wasn’t sure how to proceed. There were plenty of people having the same difficulty. It took about 12 minutes to occomplish a minut long job."
Pro: "Great crew and plane"
Contra: "Inconvenient terminal from connecting flight. Boarding procedure was a zoo"
Pro: "Everything was perfect. crew was really good. nice and comfortable airplane (Airbus A380)..very smooth ride. A+"
Contra: "nothing wrong"
Pro: "service, on time,efficient boarding, no hassles"
Pro: "Relaxed trip. We were well cared for. Again very good staff"
Contra: "See previous comment. Airline service needs to be vastly improved."
Pro: "All around service"
Contra: "That I had to get off of the plane."
Pro: "Easily the most comfortable I've ever been in TATL economy. Lufthansa's 747-8 is set up strangely: the main deck is arranged First - Business - Economy - Prem. Economy - Economy. This means that if you can book a seat in the forward economy mini-cabin, you get dedicated cabin crew, no other passengers walking through your space to get to the bathroom, plenty of bin space, and – best of all – a lot of aisle space to stretch your legs. Row 16 aisle seats are especially good, as the bulkhead between J and Y doesn't extend all the way, and therefore you can stretch your feet out. Food was actually excellent (for economy), hot and flavorful and generous, with snacks available mid-flight. Beverages also tops – gotta love Lufthansa for offering Campari (!) and more than one wine choice."
Contra: "Entertainment (music and movies at least) was up-to-date but not very interested. Boarding and transit security in Frankfurt was anxiety-inducing – between getting to the US departures area and additional screening, it took more than an hour from deplaning to getting in line. Boarding w/o group numbers was an exercise in patience. And the terminal wifi is so spotty!"
Pro: "Lufthansa did well with handling a very difficult situation with courtesy, attention, and offering of amenities."
Contra: "Through no fault of Lufthansa, because of problems at JFK, our flight was turned around and returned to Munich after two hours of travel."
Pro: "Excellent service and comfortable flight for a great price! The US carriers cannot compete with Lufthansa or any European airlines as a matter of fact."
Contra: "Touchscreen of the entertainment system was not very sensitive and had false readings. Annoying but not critical."
Pro: "Complementary Drinks. Beautiful Flight Attendants."
Pro: "Lufthansa pilots are some of the best in the industry and the flight was extremely smooth from take off to landing. There were bouts of turbulence but the pilot immediately changed altitudes to steer away from it. Flying on the 748 is a pleasure and it's a shame these great planes will eventually all be phased out in favor of more fuel efficient 787s and their Airbus counterparts."
Contra: "Having to pay 86€ for a second suitcase that weighed just 15kg. In JFK they didn't charge me but Germans always go by the book. I think for the price of the ticket and lower gasoline costs compared to the height of the recession this is simply outrageous. Next time I'll pay for economy plus. You get a seat that is wider than economy but a little bit less legroom than a business one and the second baggage is included. The meal was nothing special but the friendliness of the flight attendants made up for it."
Contra: "Tv didn't work most of time. Food was terrible."
Contra: "Delay of over 40 minutes and very dysfunctional entertainment system. Poor plan for connecting flights. We had to run to catch up the connecting flight. Very unpleasant experience"
Contra: "Worst crew, at one point when they start serving lunch they left like 10 people waiting and waiting to be served also, they start to put together some lunch one by one, took maybe another 1/2 hour for some people to get food, i was the last one to get served but when they got some leftovers from some other people they put that on my tray for me, they run out of food in the plane, of course i refused the lunch but no other option for me was given, again WORST crew ever, never flight Lufthansa again, NEVER"
Pro: "I was able to squeeze back into Comfort Economy and make my destination, after a messed up miles upgrade - have to be grateful for the small things, right?"
Contra: "I was actually upgraded to Business Class through a LH miles award, however, that upgrade was not honored, despite the fact that I had a confirmation email from them. I had to first get to Frankfurt to even negotiate this problem. At the departure point, LH was unable to furnish me a boarding pass to my NY flight. After racing though the huge airport at max speed to make this connection, I was treated rudely at the gate in Frankfurt by LH short tempered ground staff, to the point of even being accused of being the source of the problem and being late for boarding (when I was only accorded an hour connection through this booking, and raised this concern with LH prior). Lastly, the ground crew took away my connecting flight boarding pass and nearly forgot to give me back my luggage tag. The flight crew was Ok, but just did a bare minimum to keep up with the packed and overbooked flight. To top of the joy, I got food poisoning after landing in NYC - not all food they serve was in sealed containers, and it must have been enough to cause a day of misery that followed my arrival - I can assure you that the late time and taxing and docking delays in NYC took away any opportunity to have a normal dinner, and LH food was all I had all day... Not the usual LH experience, but I may give them a break for the next few trips."
Pro: "Professional, friendly, helpful staff in a new, quiet plane (A380-800). Smooth landing. Easy disembarkment despite approximately 500 passengers from a large aircraft."
Contra: "Unreliable domestic Lufthansa flights (in Germany) connected to this international one, and the departure time history for this LH400 proved typical for this flight, which ultimately left nearly 2 hours late despite good local weather. An announcement cited technical difficulties with the originally scheduled plane. Several small groups we recognized from embarkation on this LH400 flight filed lost luggage claims, as we did. Uncharacteristically bad planning by LH on food choices left our rows near the front of Economy without a choice of meals: only pasta, tasty though it was, was available. The chicken option was gone. The flight status video program function did not work for anybody near us despite three equipment restarts by the crew."
Contra: "See comments above."
Pro: "Friendly staff, good food, free wine, comfy (as can be expected) seats AND AMAZING LANDING into Munich. OH! Good movie selection too!"
Pro: "Great crew very attentive."
Contra: "Plane was old. Toilets were an issue. Entertainment centers were slow. Time to retire the, 747's"
Contra: "Boarding was a little chaotic. Everyone kind of ran up."
Pro: "I flew in Business Class from JFK to Munich and then back to JFK via Frankfort. Both flights were on time and very smooth overall in both directions. The cabin crew was good both ways and all spoke English well. Lufthansa long haul flights still use the older 2 x 2 x 2 seating arrangement (unlike the more modern and common 1 x 2 x 1 arrangement where all seats have aisle access)...so if you don't want someone crawling over you trying to get to the toilet while you are trying to sleep be sure to choose a center seat (both with direct aisle access.) While not totally uncomfortable, the Lufthansa business class sleeper seats are narrower...less well padded...and have less recline options than those used by most other long haul airlines, especially the very narrow foot-wells. The pillows and blankets could be better too. The food was OK - but not on a par with what most other airlines serve on long haul flights. The JFK to Munich flight was non-problematic in all respects. However, there was a screaming baby in my aisle (Row 4 on a 747-8 only 2 seats away from me) on the Frankfort to JFK leg...which I found TOTALLY UNACCEPTABLE."
Contra: "What airline would permit a lap baby (less than 2 years old...a periodic screamer...and totally unmanageable by its solo-travelling mother) to occupy it's Business Class section on a 7+ hour flight - while inconveniencing (and aggravating) all other nearby Business Class passengers who paid thousands of dollars/euros to ride in Business Class so they don't have to put up with this kind of nonsense? The answer is: "LUFTHANSA!!! And YES, this actually happened on my Frankfort to JFK flight (LH 400 on 23 January 2017.) I'm not sure if the woman in question paid for two seats or not but this unmanageable kid finally calmed down and fell asleep - but he did so in the seat next to her. If this unmanageable lap kid was allowed to do everything he did (including to use a Business Class seat for free IF that is what actually happened) then this just adds insult to injury. WAKE UP LUFTHANSA!!! People pay huge sums to ride in Business Class to avoid this situation - and it's time you BANNED this situation from even occurring."
Contra: "The plane left without us and we were still in the air. They shut down the airport in Frankfurt so we couldn't take off at our destination and when they allowed us to fly into Frankfurt, Lufthansa didn't wait and hundreds of people were stranded from different areas because of the closed airport to all flights. We waited 5 hours to rebook a destination back to the USA and traveling lasted 24hours. Right now I'm not sure if I'll be refunded my tickets for thedomestic airline flight. WE will NEVER want to fly out of Frankfurt and especially with Lufthansa. I have to say the people at the service counters were very nice and helpful but it took 5 hours to get serviced and were missed 2 possible connecting flights. Lufthansa was a good airline but that was 20 years ago. The airport is too big now has too many delays so I'll avoid it at all cost."
Contra: "The service provided by the crew was okay but their attitudes were horrible. It seems as though they did not want to work."
Pro: "Great airplane seats in Prem. Economy."
Contra: "Information access to cancelled flights was horrible. Impossible to get assistance."
Contra: "They cancelled my flight and I spent 7-8 hours on phone trying to resolve."
Pro: "Great leg room for economy class, polite and courteous staff"
Pro: "Almost everything, the flight crew was friendly and timely, the movie selection was great, the flight left on time and arrived early."
Contra: "The temperature near my seat was very uncomfortable, to the point where I was sweating for most of my ride. The passenger next to me, also complained to me as well."
Pro: "The seats were fairly comfortable"
Contra: "Service has really gone downhill the past year or two. Drink service was infrequent, and they ran out of food options; I was stuck with a kosher meal that tasted terrible."
Pro: "Pleasantly greeted"
Contra: "Lack of space makes flying pure torture. When will airrlines get it regarding customer needs?! Crew not accessible in between serving times"
Pro: "Great plane Great food Great movies"
Pro: "As I noted above, both LH crews worked well. They were very professional, spoke languages as needed, accommodated passengers' requests, served edible food (mostly) and were visible and available throughout. The long-distance Airbus plane was comfortable enough. I like the idea of putting all the bathrooms downstairs ... but ..."
Contra: "... putting all the bathrooms downstairs might create difficulties for handicapped passengers. I am not sure how this is handled; perhaps help is provided, or perhaps there is one bathroom at flight-level."
Pro: "Free upgrade to business class!"
Contra: "My tv screen stopped responding 6 hours into the flight so that I could not watch it for the remaining 2.5 hours"
Contra: "The only suggestion I would have is that the entertainment options could be a bit more updated. The movie selection was not as good as I have experienced it on other flights (--- other airlines have a better 'new release' selection)."
Pro: "There was a particular flight attendant who went above and beyond to make our flight amazing!!"
Pro: "I liked food, entertainment on board, atmosphere, professional crew, arrival on time"
Pro: "The entertainment was great, service, comfort and food too."
Contra: "Choice of quality films could have been better."
Pro: "The crew was perfect - nice and very helpful. I like the restroom area on this plane much better than on other kinds of aircraft."
Contra: "I definitely didn't like how Lufthansa online booking assigns seats. Why are family members who booked their tickets as one order getting seats apart from each other even after online check-in and seat selection? We had a very bad experience with this."
Contra: "Gate agents could be more friendly."
Thumbs up for KLM crew, planes and Schiphol Airport, though short on staff and a little late everything went smooth, including the flight.
Pro: "Overall a nice and good flight"
Contra: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."
Contra: "Nothing. Flight was amazing"
Pro: "The crew was professional & friendly"
Contra: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Pro: "Great atmosphere, crew was excellent!"
Contra: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Pro: "economy plus seats were nice, great movie selection, especially international movies"
Contra: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Pro: "The crew was amazing, flight on schedule and good entertainment."
Contra: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Pro: "The crew and the timing were ok"
Contra: "The seats were uncomfortable"
Contra: "Fix the damn KIOSKS at Vienna!"
Contra: "Not being 1 hour late"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The friendliness of the crew"
Pro: "General flight journey"
Pro: "the drinks"
Contra: "seat reservation. having to pay for luggage...."
Contra: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Pro: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Contra: "Not having to walk outside in Edinbur4gh to board the flight."
Pro: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Pro: "the crew was nice"
Contra: "Seat confort on long flights, leg rooms,"
Contra: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Pro: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Pro: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Contra: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
Contra: "My suitcase didn't come with the airline."
Pro: "Smooth flight."
Contra: "Seat a little cramped."
Pro: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Contra: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Pro: "Efficient crew"
Contra: "Long, slow line at check in. Not many new movies or tv shows"
Pro: "Everything was clean and well organized."
Contra: "The flight was delayed 1 1/2 hours."
Pro: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Contra: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
Pro: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Contra: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Contra: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Pro: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
Contra: "infotainment was down. Lost my luggage the flight was delayed"
Pro: "Fast boarding"
Contra: "The entertainment system wasn’t working for the whole 10 hour flight."
Contra: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
Contra: "Food and one bathroom out of service makes an awful flight"
Contra: "The streaming service didn’t work"
Contra: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Pro: "Flight crew; legroom even in cheap seats."
Contra: "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"
Pro: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Contra: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
Pro: "The cabin crew were pretty good. That's about all that was good."
Contra: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Contra: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
Contra: "Long stop over at Schiphol. Too Long!!!!"
Pro: "Jet airways flight till mumbai"
Contra: "Poor legspace in Klm flight till Amsterdam"
Pro: "Easy airport business"
Pro: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Contra: "What is there not to like about KLM? I cannot find anything."
Pro: "Loved this 747! Crew was professional and food was very good."
Contra: "We had a long wait (25 minutes) at the gate because we were early."
Contra: "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."
The flight was delayed more than 1 hour. The question regarding should not exist in a 35 min flight, it simply can't exist !
Avionul, fiind foarte mic (și, probabil, vechi), senzațiile au fost nu tocmai plăcute - îmi părea că suntem frunză-n vânt. Majoritatea călătorilor au avut stare de disconfort, din momentul decolării până când avionul a ajuns la o înălțime unde s-a putut stabiliza...
Pro: "The crew and the flight from Bucharest to Istanbul"
Contra: "The airplane from Athens to Bucharest wa terrible, very old, smelling bad, not maintained, and noisy"
Pro: "The check in was very rude and moody for no reason. He was not accommodating with the seating arrangement"
Contra: "Ask the staff not to be so moody for no reason at all."
Pro: "Late flight 1 hour"
Contra: "Be ontime"
Pro: "Good short flight."
Contra: "Open both for passengers to enter terminal on arrival in Bucharest."
Pro: "Short flight."
Contra: "When the passengers walked into the terminal building from the tarmac in Otopeni Airport (Bucharest), BOTH wings of the double door could have been open! Only one was. Otherwise flight was fine."
Contra: "This flight seemed very chaotic at the beginning. It was late. When we boarded it seemed uncomfortably hot inside. The stewardess doing the flight announcements talked very quickly and ran everything together."
Pro: "The seat was super"
Pro: "Very bad expirience they btoke my laggage and 2 laggage come one day afrer"
Pro: "Even if it’s August, there was no delay."
Contra: "Because it was very crowded and hot, we had to wait a little before getting out of the bus. The aiplain was a little bit old and looked dirty."
Pro: "It was nice"
Contra: "more movies to be purposed ))"
Contra: "Nothing really, it was a shorter flight. The aircraft made it, can’t complain."
Pro: "Flawless process! Great customer service!"
Contra: "Arrival of baggage on the carousel."
Contra: "Boarding via bus."
Contra: "Lots of turbulences at landing, due tonthe heavy rain."
Contra: "Not so many movies"
Pro: "Nice crew , nice meal"
Contra: "comfort of seat , boarding time"
Pro: "seats were confortable"
Pro: "entertainment was good"
Pro: "as if we were at the beginning of aviation"
Pro: "Flight was on time, seats were comfortable. Snack was providedeven if flight was short (1h) Polite staff."
Pro: "The whole process was very enjoyable in the flight was really nice I loved it"
Contra: "I am not used to going through Baggage Claim and then checking in again at airports but after I figured it out it was ok"
Pro: "The plane was fairly new and, for such a short route, quite big (but I guess that was just due to the increased number of passengers, as almost all of the 180 seats were booked)"
Contra: "Almost 3.5h delay, no reason given, a mere croissant offered during waiting time, no transparency about additional delays (it was just 2.5h, initially). Also, despite the aircraft being newer than most Tarom planes, it was cramped, with very little leg room, very cheap trays and no storage space on the back of the seats in front. No warm beverages (no coffee, no tea!!). Will seek compensation for the delay."
Pro: "For the first time, in many years, cabin crew apologized for delay"
Contra: "Flight delayed, cofee= prepare yourself a nescoffee (even at business class"
Contra: "there is just one main meal that contain ham meat , and am Muslim so I cant eat ham."
Pro: "no other choice to fly amsterdam"
Contra: "no entertainment"
Pro: "short time flight"
Contra: "no entertainment/poor food"
Contra: "Several Tarom flights leaving at the same time in the morning- total lack of basic organization: lines for all types of travelers (bag drop and check-in) mixed in. Result: long wait times, quarrels among passengers, all frustrated."
Pro: "We had 2 flight attendants (females), one very pleasant and helpful, the younger was alright, I guess she was just ok, not going the extra mile or anything, nor smiling."
Contra: "I was the first one to use the rear restroom and it had a terrible smell - not clean. Not impressed. No entertainment."
Pro: "Check in , flight info at airport great !"
Contra: "No choice for food."
Contra: "Flight was 1h20 minutes late."
Pro: "Boardibg was on time and the stuff was very nice"
Contra: "I didn like the food."
Pro: "FOOD and the crew"
Contra: "everything else: the plane was old and unaccommodating for a 9 hr flight, entertainment was terrible -small and damaged screen- no wi-fi, no electronics charging capabilities. I felt like in a prison"
Pro: "The sandwich was very convenient, even though the flight was very short"
Contra: "The OTP airport is not very organized, difficult for a new guy to get to the gate. Nothing to do wirh the flight but i needed to mention this for other people new to the airport"
Pro: "The check-in at Brussels was quick and the staff conpetent; the boarding occurred at the time specified; the plane was clean; in Bucharest, the trip to the terminal on a bus was quick ; a hot lunch of chicken with sauce and rice pilaf was good. In-flight service was fine."
Contra: "The AirFi system allowed for movies and games on one's own internet device, but did not allow for an internet conection during the flight to email or surffing."
Pro: "Right on time. Old plane very well mantained and pilots and crew made the flight very pleasant."
Contra: "Flight attendants telling me take off my headphones, this isn't 1999"
Pro: "Punctuality, politeness, cleanness"
Contra: "Food, but not so important for me ."
Pro: "All was fine. Since the flight from Bucharest to Chisinau is only an hour, the tiny plane was fine."
Contra: "Since the plane is so tiny, you have to turn over your cabin baggage at planeside, then get it back when you land. The airline took my hand luggage in good condition, and when I got it back, one zipper pull had been snapped in half. I tried to file a claim when I landed, but airport personnel said that for cabin baggage, there was nothing they could do."
Pro: "Quick boarding, Cordial crew. We got from here to there efficiently."
Contra: "No "flight experience" - it felt more like riding the bus - we got on, drank some water and before you knew it we were landing."
Contra: "It was impossible to make the check-in online. I had to go to the airport very early. The lady at the check-in desk said that my name was NOT in the system, nor was my flight reservation. She had to look up by the ticket number (highly unusual, she said). The seats were apart for me and my wife, despite the fact thet I had chosen together seats when I made the booking. Next time I will think twice before I go for Kayak or Brussels Airlines (for example, they don't have Bucharest Airport on their departure list on the B.A. website... after all, Romania is a E.U. country!) The second flight took off after 20 mins. delay, and landed w 15 mins. delay."
Contra: "The check in counters didn't even open till 1.5 hours before the flight took off. The whole, show up 2.5 hours earlier than departure is a waste."
Contra: "Terrible handling of a situation with a passenger with special needs."
Pro: "Nice crew, roomy seats"
Contra: "Boarding the plane with a bus was a waste of time and exposure to fumes."
Pro: "The flight was on time and got us where we needed to go."
Contra: "My husband's seat had little cushioning, so that was uncomfortable. The food was so-so, but at least we were given some. I don't know about entertainment as we didn't use any. I also don't think you give boarding and flight instructions in English as well as the native language, but not being able to understand the instructions has been an issue on many planes we have taken recently."
Contra: "No vegetarian food option. Pretty poor food as a whole. No entertainment unless one connected to their WiFi. Crew rather basic as far as manners are concerned. I got treated better on Romania-based low cost flights."
Air France lost my luggage again Its the second time in a week
Boarding and online chkin was very good, food was not to the expectations.
Nice,o time,and great foods and services.
Always exceptional service
Pro: "Easy boarding, entertainment"
Contra: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."
Pro: "Yeah Everything well organized"
Contra: "I believe so"
Pro: "It was a decent train ride."
Contra: "Stating it’s a train from the beginning and not having to go from one train station to another."
Pro: "The crew and the food were great!"
Contra: "The seats weren’t very comfortable. You could tell the plane was a little dated. There was no WiFi and nowhere to charge your devices."
Pro: "More leg room"
Pro: "Crew were very good."
Contra: "No vegan food available."
Contra: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Contra: "Only a steward that did not help us with luggage when neede..."
Pro: "The crew"
Contra: "The time. The flight was late for 1 hour. I miss everything and also I get very late to our Airbnb and I was with my family and child"
Pro: "crew was great, seats were comfortable"
Contra: "departure board listed flight as being boarded and gate closed hour before flight leading to confusion and standing in queue for over an hour, part of food was frozen and inedible, paid for upgraded seat which turned out to be by bathroom smells were as bad as you can imagine"
Pro: "Amazing crews!"
Pro: "great food, entertainment and seat comfort"
Pro: "Very little"
Contra: "Flight was very crowded. Flight crew kept bumping into my seat and never apologized"
Contra: "Missed the flight due to late landing from earlier connection"
Pro: "Flight on time"
Contra: "The usual Air France flights to Rome, that I have been flying for years, are now operated by Joon. For a couple months nothing changed, except the way the crew dressed. But now Joon is showing its true nature as a LOW COST airline.Seats cramped. Snacks and apple juice are now available for purchase only."
Pro: "Efficient and smooth flight. Service was great and flight attendants were friendly"
Contra: "My luggage was lost in Paris. Now I need to wait still."
Pro: "Good size plane. It didn’t end up being full so there was plenty of room to move around. Quick flight and easy."
Contra: "Nothing to complain about."
Pro: "Food and wine was very good. Music selection was excellent."
Contra: "Not enough leg room."
Contra: "Told us to get in line for boarding and review our tickets and then made us stand there for 75 minutes before boarding."
Contra: "Because of change in plane..bad choice of seat for long legs of husband...then late in Atlanta and very late into DC"
Pro: "Fast and efficient boarding and friendly and efficient staff. Landed 15min ahead of schedule."
Contra: "Everything. The crew seemed to skip over me and my husband multiple times. So we sat there with garbage the whole flight. My entertainment was broken and they had no solution but giving me $30 to use at the duty free shop the same day as the flighty. I paid extra for premium seating in an exit row and that was their idea of fair compensation. The crew ran out of vegetarian food so I didn’t eat anything but cold stale bread. The crew was non-existent most of the flight."
Pro: "Nice staff, very professional and helpful."
Pro: "Crew was very nice and the plane was clean and comfortable"
Contra: "Worse food I ever had on a flight ( a small bowl of lentils and some bread) Movie selection was poor, although not a big deal"
Pro: "The stewardesses were extremely kind and helpful to me as I was travelling alone with my toddler. I really appreciated their help and kindness."
Pro: "I liked the crew, they were professional and tried their best"
Contra: "The flight was a chartered flight . Air France informed us that due to cabin crew shortage they couldn't operate an air france flight and hence they hired Air Belgium. Whilst the crew were nice , the actual plane was old and creaky. It wasn't up to the standards expected of Air France. They could have done better in getting a plane up to standard. A lot of the passengers were disappointed ."
Pro: "The friendliness and courtesy of the staff."
Contra: "One piece of my luggage was left behind in Paris."
Pro: "Plane was clean. Pilots made up some of departure delay time in the air between NCE & CDG."
Contra: "Unorganized boarding process and minimal info or announcements regarding delay. Failure to respect SkyPriority status at boarding were disappointing. (Staff allowed it to be a bit pushy and chaotic and people were able to force their way in line, ahead of those who had been waiting in line.) Seats were okay but no recline and underseat storage was small. (Backpack wouldn't fit underseat and had to be stored in overhead.) Passengers crowding from back of plane upon arrival made it hard to deplane and felt rude."
Pro: "Nice crew, free snacks"
Contra: "For taller people flying economy sucks . The seats are always to small"
Pro: "Punctual, great food in Premium Economy, friendly crew."
Contra: "Took over 75 minutes (after arrival) for baggage to arrive on the carousel. Boarding area did not have well-defined lanes for different groups."
Pro: "Nice food Right in time Police and customs formalities easy"
Contra: "Poor comfort in business class No entertainment at all"
Contra: "Long delay during connection at CDG Unclear information about delay Repeated changes to boarding time Unable to take stroller during connection Had to go through security again at CDG, although same terminal (2E)"
Pro: "Pretty decent"
Contra: "Not much"
Contra: "The food: asked for vegetarian but got incipit vegan... Mostly rice with coconut milk"
Pro: "Crew was great."
Contra: "Food could be a bit better. White bread is unhealthy."
Pro: "All crew I interacted with was great, friendly, and helpful."
Contra: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good. I did not find the seats comfortable."
Contra: "The crew was not very polite."
Pro: "Párizs Budapest kb 1 óra késés műszaki hiba miatt. egyébként minden rendbe volt."
Pro: "Disorganised and slow"
Contra: "Couldn't organise a booze up in brewery. Baggage offload took forever"
Pro: "I am a 70 year old woman with reduced mobility. The flight attendants made sure that I was given an aisle seat and they helped me find a seat with two empty ones next to me. The crew could not have been kinder."
Contra: "There is nothing I did not like."