On June 18th, I flew from RDU to JFK, NY. The plane was delayed in the runway for 1+ hours. As soon as I got out of the plane, I got a wheelchair (dur to my heart and back pain) and told the agent to go as fast as he can to Turkish airline terminal so we can catch the flight. We arrived at Turkish airline gate and the airplane doors were closed. I asked and almost begged to let us get in, but our request was denied. Therefore, we lost our connecting flight by Turkish airline to Istanbul, Turkey. We still had 20 minutes left from the departure. But Turkish airline said, they close the door 40 minutes before the departure. Around 12:15 AM (now is June 19th), I walked all the way from Turkish airline to JetBlue ticket counter (half an hour walk) and asked for next flight to Istanbul. After waiting for 2+ hours in the line, JetBlue indicated that next day flight to Istanbul is all sold-out and Turkish airline does not have any space from JFK to Istanbul. The agent said, why don’t you get a hotel and come back tomorrow morning and there might be a space for you. She said, most of time, there is a cancellation, and they should be able to accommodate us. Then, we have started to search for near-by hotel and after 2+ hours searching (all near-by hotels were sold-out) around 3:30 AM we found a Comfort-Inn which was 10 miles away. We got Uber and went to that hotel. The guy asked for $230+$50 deposit cash (no credit card) per person for only 6 hours as we had to be out by 12 PM. My son and I got 2 rooms very close to lobby (Room# C15 and C17). Once I got to my room, I saw flies and bugs in the corner of my room. At this time, I thought about getting a rest and try to connect my next flight to Istanbul which was extremely important to me. Once I got into the bed, it was extremely uncomfortable. The bed was uneven and bad. To make the long story short, I only slept one hour (at the most) due to around 6 AM, lots of kids in the lobby were making noise which I could hear them well. They only reimbursed one of the rooms and the other one they charged us as my son had the same problem as me. I did not argue as my goal was to get to JFK airport and get my ticket to Istanbul to see my nephew and his new wife. We came back to JFK airport and again stayed in the line for 2+ hours. Once it was our turn, the JetBlue ticket counter indicated; they don’t have anything from JFK to Istanbul. However, they have a flight from JFK to Boston and from Boston to Istanbul. I said, Let’s get that ticket, immediately The JetBlue agent said, I had to go to Turkish airline “Lost and Found” section to pick up my luggage and hand carry it back to JetBlue from JFK to Boston, then from Boston to Istanbul. This means, I had to go back again all the way to Turkish airline in another Terminal, get my luggage and bring it back to JetBlue. Due to so many people missed their flights, I had to wait for 2+ hours to get my luggage due to “Lost and Found” being so busy with so many lost luggage from other passengers. After 2+ hours, I picked up my luggage and took it all the way back to JetBlue (half an hour walk). I got to JetBlue ticket counter and re-checked my luggage going from JFK to Boston and Boston to Istanbul. I spent 3+ hours walking around and then I went to JetBlue’s gate for departure to Boston at 7:30 PM and then from there depart to Istanbul at 11:30 PM. Around 7:10 PM, the agent announced that, the plane which was supposed to pick us up has not arrived and there will be a delay. I asked the ticket counter agent, how long is the delay and he said, he does not know. Around 8:30 PM, the plane was arrived. The agent told me, by time they board us, it will be 9:00 PM and the soonest we get to Boston, it will be between 10:30 to 10:40 PM which Turkish airline closes the gate for their 11:30 PM departure to Istanbul. So, the agent said, there is no way we could make on-time and I will miss the flight from Boston to Istanbul. I went back to the ticket counter, and they said, they don’t have anything next day (Tuesday June 21st) and asked to stay in the hotel for another night. At this time, I was unbelievably shocked and stunned by JetBlue and how they treated me. Being in JFK airport and that bad hotel for over 30+ hours, not having my medications with me, I was at a point of falling due to being weak of not taking my medicines. I never thought this would happen to me. I decided to go back home to RDU, NC as we have missed my nephew’s wedding on June 19th and also missed the “Ceremony after the Wedding” on June 20th. There was no point for us to go to Istanbul as my nephew and his wife were gone to Honeymoon and all relatives were going back to their countries. We were extremely disappointed as it happened twice and the level of caring we received were extremely low. JetBlue agents did not even care that we lost connecting flights twice. They were all laughing, working very slow, talking personal and eating Pizzas while taking care of JetBlue tense customers. At this point, we decided to go back home to RDU, NC. This was due to being weak and having dizziness. The agent said, they will issue us 2 on way tickets which will be paid for. The plane was supposed to leave JFK towards RDU at 9:55 PM. Guess what, it left the airport at 11:30 PM, and arrives in RDU around 12:45 AM. As soon as I got home, I took my medications, passed out and slept for 11 hours. On Monday I rest all day as my heart and my body were aching. Yesterday, I was in contact with jet Blue (Code share department) as well as Kayak agency and other agencies for hotels and tours which all were cancelled due to JetBlue delays which occurred twice back-to-back on Saturday and Sunday. In summary, I lost my nephew’s wedding who is like a son to me. While I was in airport, we spoke on the phone, after the Wedding and after the ceremony. He said, uncle, without you, this wedding was meaningless to me and my bright. As soon as he said, I cried. It broke my heart and we both cried over the phone. These back-to-back delays happened only because of JetBlue. My nephew and I lost a big one here as I am still at lost and could NOT believe, this happened to me.
It's such a disgrace that you thed kayak didn't email me to inform the cancellation flight from cluj on the 7th. I've spent a night at the Hilton hotel in cluj for which you should pay and also lost a say work. Also did 2 covid test te sister me 100 euros and pain. I am writing form Istanbul on the 8th wating to board to Miami flight TK0077. I expect you to have the decency and reimburse all the extra costs that were caused by you not the Turkish aireiles. By email the survey demonstrate that you had no idia about the cancellations. Shemful indeed. Please don't put your incompetence on the Turkish aireiles You can call at 786-285-6755. Thank you Adriana Manari
I've traveled with all major European airlines, Canadian and United States. Turkish Airlines is my favourite by far.
Pro: "Too short For my experience is not hectic"
Contra: "Entertainment crew food"
Pro: "Great experience, beautiful people, always smiling ant there to help you."
Contra: "They were making luggage issues with all passengers"
Pro: "Everything was great."
Contra: "Everything is exellent"
Contra: "The plane was late to fly. All the passengers were in, and we were ready to take off, but we kept sitting still for 30 minutes for no reason. Though the plane was not late at the end, as we landed on time."
Pro: "Departing on time"
Contra: "Food"
Pro: "The crew was very attentive and pleasant to all business class passengers . The food and service were excellent and great presentation. Seats were comfortable and great for sleeping ."
Contra: "There wasn’t anything that I can recall that made the trip unpleasant ."
Pro: "Every thing about my trip"
Contra: "The mashing not working in the airport in Istanbul for visa , and the internet, if u want the internet u need to have your phone active to get the code to put on so you get the service internet!!!! Same with a visa !! And since we are more a resident we don’t have local # of Turkey"
Pro: "Television options are great."
Contra: "Food was unrecognizable. No leg room"
Contra: "The Turkish airline is always late at take off Security check on the airport was horrible Not friendly people who work there And definitely no any kind of help Which make me for the second time miss my connection flight And definitely loose more money"
Pro: "The entertainment option was pretty good"
Contra: "There's very limited legroom on this plane."
Pro: "The flight was quite good, with pretty tasty food, plenty of food and drinks, chairs reclined quite a bit, little extra and gifts for kids, slippers, socks, ear plugs."
Contra: "Boarding prices very disorganized. No announcements and a crowd sprig where everyone just pulled at the gate. Very few announcements in general."
Contra: "The air conditioner on the plane was not working making the flight uncomfortably hot the entire flight."
Pro: "They take great care of their customers"
Pro: "everything . also very spacoius restrooms. it deserves vest airtline"
Contra: "hmmm the flight is slightlt longer . hopefully one day soon there will be ditect flight to Malta"
Pro: "Crew was good Comfortable seats"
Contra: "flight was bit hot food could have been better entertainment unit touch screen wasnt responsive on flight"
Pro: "Truly the best airline company! Affordable luxury & precision! The food offer got a bit poorer, but that is just a small speck against evil eye for this company :-)"
Pro: "Flight was supper comfortable and food was amazing Thanks to chef and pilot. Everything was good If I get good price again I will definitely fly with Turkish all the time :)"
Contra: "Very noisy plain . I could hear the air sounds only the bad thing was bothering me"
Pro: "Due to the breakdown in diplomatic relations between the United States and Turkey, we were not able to secure non-immigrant visas to enter Turkey, so we had to cancel our plans to Istanbul. It is a bit of a comfort to note that Turkish Airlines seems likely to refund us the price of our tickets. I appreciate it, because I don't think they are legally obligated, though it is the ethical thing to do."
Contra: "However, even getting our money back on the airline tickets won't reverse the disappointment of going through all of the effort and coordination to plan the trip. I intended to take my nephew to Istanbul, a city I've never been to and always pined to visit, and had encouraged a local friend whose son, close in age to my nephew, is studying music in Istanbul at this time. My nephew is studying in Valencia, and we thought it would be a really fun and memorable experience for them to meet, and maybe they would have decided to do some traveling together in the future or my friend's son could have visited my nephew in Valencia at some point this school year. All these plans went down the drain when we couldn't get visas. We are having to content ourselves with southern Spain instead."
Contra: "Coffee ahould have been served sometime before landing and not in the middle of the flight when everyone was asleep. Entertainement options were practically zero"
Pro: "Nothing"
Contra: "My mother is terminal, as in, she's DYING. So she was having a momentous flare up and we were running a little late. NOWHERE we were told we had to be at check in prior to an hour before the flight. Made it there 6 minutes after that "hour" check mark and were unable to make the flight. Tried to rebook and was told to pay the $800 per ticket that we already paid. Who has that kind of money? Guess I'll see if she can settle for sea world or the damn beach instead of Egypt like she wanted to. Thanks for nothing. For absolutely nothing."
Pro: "One of the best airlines. The Boring team in Cluj was really pleasant and courteous"
Contra: "No subtitles in foreign languages"
Pro: "awesome flight awesome food"
Contra: "I liked everything besides not getting a wheelchair."
Pro: "The few and very rarely seen employees are not even willing to listen to our questions let alone help us, Ican for sure say in 1 out of 10 wotkers there was only one that was willing to help And did let the one that helped us know I and my co travelers apriciated her or him to me there was one girl who offered me help after I cried because I thougth I would miss my flight to houston. I told her tgank you a 1000 times."
Contra: "Every thing Lack of help Lack of infirmation Lack of annoucement of next step Lack of a simple WIFI so I could let someone know what is happening to me There was no airport free wifi This turkish airline have now lost me as a customer unless I am traveling to somaliya where no other airline goes Bye bye Turkish air I am deeply disappointed at the lebel of the airport serveses For that reason I am done dealing with it and I will let this known to my friends and Family so they also stop doing bussniss with this airline It it my new mission now to stop anyone flying turkish air because of customer serves ... I just glad my horrifying experiance is over and I am home now Thanks for askiking me how was my flight"
Pro: "Flight attendants need to be friendly."
Contra: "I will never use Turkish airlines again."
Pro: "Turkish Airlines had new planes with a decent amount of leg room between the seats."
Contra: "I booked the seats really early and did not book the last row before the lavatory, but that's where we were assigned seats."
Pro: "Everything this airline goes out of their way to make the flier happy and pleased, food and entertainment superb and American Airlines in general should learn from them"
Contra: "N/A"
Pro: "The food is imazing"
Contra: "40mins rotar"
Pro: "Good service and perfect entertainment"
Contra: "Worst flight I have ever been in. Horrible leg space. It was so uncomfortable."
Pro: "Food Was good and right amount."
Pro: "Food and service were fine, plenty of movie choices on the screen, nice goody bag with slippers, ear plugs, eye mask, etc . . ."
Contra: "Turkish Airlines website is the worst I've ever used. Embarrassingly bad, really."
Contra: "My flight was cancelled ten days prior to departure. Nothing to do with weather. Without my permission they, booked my return flight with a 20 hour layover in Istanbul airport. I had to buy a new ticket home on a different airline. Waiting for a refund which currently seems impossible."
Pro: "Everything"
Contra: "They don't speak very well English"
Pro: "Absolutely nothing, because it never happened."
Contra: "I don't like the fact that I'm stuck in a hotel in turkey without an inkling of when my flight will take off or if it will even take off. I was sent from desk to desk and everyone I spoke with said the same thing, "I don't know" , To every singlee question I had. I slept In the airport like a homeless person just to be shuttled around turkey afterwards in search of a hotel, and I say search because the shuttle that was provided went to 2 different hotels before we got to the one I'm in now. I'm disgusted, and afraid I won't even get a flight out of here."
Contra: "Worst wheel chair service"
Pro: "Entertainment"
Contra: "Seats was a lil tight , food was a lil warm not hot"
Pro: "Good food, on time, comfterbal"
Contra: "Takes rime till theyl take your food plat"
Pro: "Great entertainment selection."
Contra: "The cabin was too warm--i was sweating for a good part of the flight. I'm a taller person and felt the seats were uncomfortable--especially when the person in front of me was reclined. It made it nearly impossible to get any sleep."
Pro: "The same as above."
Pro: "that we got to check in 2 bags"
Contra: "-lost one of my bags"
Pro: "It is on time, crew is professional. In general, the flight was ok."
Contra: "Pillows & blankets are not always available. Seats are not comfortable. More bread is needed for the breakfast meal."
Pro: "I had not had the possibility through the third party website to precise I woud like a vegetarian dish, but the staff could arrange it on the plane. The food was delicious."
Contra: "The contrast of the screen was bad, it was hard to see if the scene on the screen was a bit dark."
Contra: "We called Turkish Air and chose our seats. They changed our assignment to inside seats. No notification."
Pro: "Service was outstanding!"
Contra: "I have no complaints!"
Food was absolutely terrible…old plane.. small seats
Free water and chocolate on board
Both flights Mumbai to Frankurt and Frankfurt to Orlando Crew did not check person sitting to me not wearing their masks, masks hung around the neck and not on the nose and mouth! It was uncomfortable for me too even sit there as they chatted the whole time with the Crew and even tried to make conversation with me without mask! I thought Crew was responsible to check people! I ordered special veg meal, it was awful in taste, since I had just travelled same flights to India and was now returning exact same food, I requested if I could exchange for extra meal I was refused I landed up not eating anything! Crew had no courtesy to arrange anything for me in Business class, terrible while another couple siting there who refused to eat from menu food was arranged for them! I was so very disappointed, what's the point traveling Business when they kept me hungry! No masks on people, no food options, I was on 3 flights back to back slept most of time when I woke up they did not even care to offer drinks forget food...all this in Business class on Dec 9th.
Lufthansa is a great choice! Would fly with them again.
Well I guess more flexibility from terminal to terminal and close to the gates. Thanks
Pro: "Crew was friendly, but dis not show Seating flexibility based on passengers spacing"
Pro: "Flight was on time"
Contra: "Very rude crew, I asked for water and I was told to get and help myself"
Pro: "Fabulous Stuart’s."
Contra: "1h of delay .... is inadmissible for the price what we are paying for the tickets..."
Pro: "nothing"
Contra: "better accommodation of passangers"
Pro: "Crew members went out of their way to ensure the passengers’ comfort."
Contra: "Boarding process in Frankfurt was very confusing and haphazard. Some passengers had been pre-checked, others had not been- which delayed the boarding. Flight was an hour late. Baggage claim in Delhi was a mess- had to wait for more than hour to get one checked bag."
Pro: "Standard good Lufthansa service"
Contra: "Munich airport is very difficult to reach. I avoid it whenever possible."
Pro: "Good standard Lufthansa service"
Contra: "Economy seats are too cramped, in comparison to the other airlines"
Pro: "Nothing"
Contra: "Everything"
Pro: "Nothing"
Contra: "The flight left 19 minutes early, stranding 7 people who were connecting from New Orleans. We ran across the entire airport and made it to the gate before departure time. The employee at Lufthansa Senator lounge was nice enough to tell us that the crew must have felt like leaving early. She was very nonchalant about the whole issue. She also refused to assist us, and told us we needed to exit the airport and reenter through the ticketing counter. I upheld my end of the deal by reaching the gate in time. This situation needs to be rectified."
Pro: "The food and drink were the only two enjoyable moments of this flight."
Contra: "The crew in Cluj airport could not care less about getting the plane boarded and departed on time. For 20 minutes crew stood around in the airport talking to each other and using their cellphones. Finally the transport bus was loaded only to have the bus driver get out, and talk to another employee while simultaneously using his phone. No information was given for the delay and the plane was boarded at time of departure. This careless and unbothered attitude resulted in a missed connecting flight for my partner and I. We were completely unassisted by crew on the plane and ended up having to wait 24hours for our next flight home. Absolutely disgusted by the service provided from Cluj to Munich. I would seriously consider another airline before booking again with Lufthansa for this route."
Pro: "Business class"
Contra: "Nothing not to like"
Pro: "I thought the new plane was wonderful. The flight attendant was great and professional."
Contra: "I flew with Lufthansa about two years ago and the food was soooo much better. The food on this trip was very distasteful."
Pro: "All good"
Contra: "Nothing"
Pro: "This flight is usually fully booked but there happened to be an empty seat next to mine which was much appreciated"
Contra: "Nothing"
Contra: "Due to the reason that the flight was overbookef LH asked us to drop off our hand luggages as well in MXP, however both were approved for the cabine. Due to the late departure our luggages missed the connection so they left our luggage behind in MUC"
Pro: "We liked it all. Great flight!"
Contra: "The big layover but even that worked out well"
Contra: "We paid extra to have a bassinet as we were traveling with a baby. The entire row (a family) behind us was very sick, coughing, sneezing, and blowing their noses the whole flight. As we were concerned for our daughters health, we asked the flight attendants if we could lmove to the bulkhead that was open at the front of the plane. They wanted to charge us $500 EACH to move, even though the seats were open. One of the flight attendants even commented how terrible it was for our baby to have a row of sick people behind us, yet they refused to move us. Fast forward, our daughter ended up getting sick during our trip to Florence, and now my husband is sick. As such, we’ve had to miss out on things during our vacation. It would not have been difficult to move us to empty seats in the front of the plane, so we could use the bassinet we paid for. This small gesture would have made our flight and our trip much better."
Pro: "Huge selection of movies and entertainment. Good food, especially the fresh salad and vegetarian option for dinner. Good wine selection, the saving grace for what I consider an over sold flight. The service staff was attentive and professional. The pilot and crew were great, I felt very safe."
Contra: "Delays in both legs of my trip made connecting flight nerve wracking. Economy seating was horrible. Uncomfortable, too many people stuffed into claustrophobic conditions. The funk was pretty overwhelming. Bathrooms were stinky and ran out of toilet paper. Only the free flowing wine made it tolerable."
Pro: "The flight attendants were very helpful and the good was quite good."
Contra: "Nothing that can be changed. It was a long flight."
Pro: "Service, food, and entertainment was great!"
Contra: "Nothing."
Pro: "The crew did a great job. The flight turned out to be nearly 10 hours since we had 150 knot headwinds. The food and free wine made things much to tolerable. You can't go wrong with Lufthansa."
Pro: "Flight was fine..."
Contra: "When two passengers got into a brawl over who knows what, it took two hours for the police to come on board and take them off the flight. They should have been removed quickly. Missed connecting flight. Messed my day up big time."
Pro: "I love the fact that the flight arrived on time and there were no delays. I can say our time was respected by the airline."
Contra: "There can be a better range of entertainment on the flight, and flying Lufthansa their isn't too much food variety"
Contra: "Always the same mess in Frankfurt to get into terminal Z, surely waited 30 minutes and almost lost connection. Food quality mediocre at best. Lost luggage, no Lufthansa representative around at baggage claim."
Pro: "The plane was new, clean and tight. Seats very narrow, no foot room with carry bag under seat on front. On time depart and arrive. Good movies. BUT, where are my bags. Second day in Geneva without clothes or medicines. SwissPort at GVA isn’t helping. They don’t even know where they are: don’t know if they left EWR"
Pro: "Made tight connection. Slept entire trip"
Pro: "Efficiency and made sure our luggage made it on our connecting flight"
Contra: "All good no complaints"
Pro: "Good service on the flight"
Contra: "Flight was delayed for over an hour once we were on the tarmac without an explanation and then baggage delivery in Faro was some of the slowest I've evert experienced."
Pro: "We paid for extra legroom, if not the trip would've been very uncomfortable"
Contra: "I thought the food was very bad"
Pro: "Nothing"
Contra: "An hour late"
Pro: "Standard short flight."
Contra: "I have no idea why they would book this flight for a connection to Chicago. They only gave me an hour window for connecting and with the plane delayed 30 minutes I had to rush through and skip everyone in like at passport check and made it just as the were boarding my connection."
Contra: "First flight mechanical issue so couldn't make it to any of my connecting flights and they had to reroute me, however they couldn't get me to Torino so they got me to Milan and I had to take a two hour bus and then the metro to get where I needed to be. And it took them over an hour to reroute my flight!"
Pro: "The seats were roomy, the flight staff was attentive and very efficient. The plane was clean and offered many different movies to watch. They even had new releases on those list along with games and music. I truly enjoyed my first experience with this airline!"
Contra: "They offered alternative media for people with dietary restrictions and I didn't know this when I booked. I'm gf and they could have accommodated, had I known."
Contra: "The in flight entertainment was slightly inadequate."
Pro: "Everything I like with LH"
Pro: "Crew service"
Contra: "No entertainment on board"
Contra: "I will not be taking this airlines again"
Pro: "The entertainment options are excellent and make the flight go faster. Meals are good and well spaced."
Contra: "Leg room in economy class is still a problem. 11 hours with very little room to shift position is just unpleasant."
Pro: "I was bumped up to Premium Economy, which resulted in a much more comfortable flight than Economy. The crew was nice."
Contra: "Entertainment choices did not include newer movies. Too many older movies that had already been watched prior to this flight."
Pro: "I appreciate the taxi, in Munich airport, to my next connection."
Contra: "I disliked the late departure."
Pro: "Efficiency, courtesy, professionalism."
Contra: "none"
Avionul, fiind foarte mic (și, probabil, vechi), senzațiile au fost nu tocmai plăcute - îmi părea că suntem frunză-n vânt. Majoritatea călătorilor au avut stare de disconfort, din momentul decolării până când avionul a ajuns la o înălțime unde s-a putut stabiliza...
Pro: "The crew and the flight from Bucharest to Istanbul"
Contra: "The airplane from Athens to Bucharest wa terrible, very old, smelling bad, not maintained, and noisy"
Contra: "Boarding... always boarding being confuse! Tarom flights are... difficult to understand why this happens"
Pro: "Comfortable’ish seats, left on time... arrived early!"
Contra: "Boarding is, continues to be, a big issue! Not organized, everyone trying to jump ahead of others..."
Pro: "that I succeeded to get home"
Contra: "air conditioning in the plane"
Pro: "The check in was very rude and moody for no reason. He was not accommodating with the seating arrangement"
Contra: "Ask the staff not to be so moody for no reason at all."
Pro: "Crew was amazing and helpful."
Pro: "Good short flight."
Contra: "Open both for passengers to enter terminal on arrival in Bucharest."
Pro: "Short flight."
Contra: "When the passengers walked into the terminal building from the tarmac in Otopeni Airport (Bucharest), BOTH wings of the double door could have been open! Only one was. Otherwise flight was fine."
Pro: "The seating availability at the check in time"
Contra: "The TVs never worked"
Pro: "quick boarding (small plane, not many people). appreciated a free meal in economy class on a 1hr flight. Wow! relatively easy check in for my luggage."
Contra: "better signs regarding luggage check in, better seats. gate number changed many times. confusing and hard to hear announcements"
Pro: "Business class seat"
Contra: "1,5 hours late, no info about it. Old plane."
Pro: "Leg room, online check in, being on time. Overall ok."
Contra: "Old plane, dry food, not too friendly staff and. Not the best value for money"
Pro: "Clean."
Contra: "Boarding via bus."
Contra: "Lots of turbulences at landing, due tonthe heavy rain."
Contra: "Not so many movies"
Pro: "On time. Clean ."
Contra: "less lights while fly"
Pro: "as if we were at the beginning of aviation"
Pro: "Flight was on time, seats were comfortable. Snack was providedeven if flight was short (1h) Polite staff."
Contra: "nothing"
Pro: "The plane was fairly new and, for such a short route, quite big (but I guess that was just due to the increased number of passengers, as almost all of the 180 seats were booked)"
Contra: "Almost 3.5h delay, no reason given, a mere croissant offered during waiting time, no transparency about additional delays (it was just 2.5h, initially). Also, despite the aircraft being newer than most Tarom planes, it was cramped, with very little leg room, very cheap trays and no storage space on the back of the seats in front. No warm beverages (no coffee, no tea!!). Will seek compensation for the delay."
Pro: "That I didn't die in Chisinau"
Contra: "Spending the entire time I was in Chisinau at the airport vomiting by some out building on the edge of the property. TAROM gave me food that made me sick. On the flight back, a bunch of people were handing those sandwiches back to the stewardesses after looking at them. Now I know why. I went to 25 countries on this trip, and this was low-light number either A1 or A2, depending on how the other thing shakes our financially. I had 3 flights on TAROM, and only one of them sickened me to the extent that I had to throw up."
Pro: "For the first time, in many years, cabin crew apologized for delay"
Contra: "Flight delayed, cofee= prepare yourself a nescoffee (even at business class"
Contra: "Not enougth time after checkin"
Contra: "The flight was 1 hour late to depart"
Contra: "The airline lost my checked bag"
Pro: "short time flight"
Contra: "no entertainment/poor food"
Pro: "Boarding was good, flight and landing"
Contra: "Had to go through security check in Istanbul"
Contra: "They last my brand new stroller even though it was gate checked with a bag and tags. I was told they have no information and can’t help me."
Pro: "Received a banana with my meal"
Contra: "I was one of about 50 passengers who arrived in Bucharest to discover their bags had not been put on the flight. Due to spending over an hour in the airport sorting this out, and the flight being highly delayed, I missed my connecting flight."
Contra: "They only serve pork meat that was not good"
Pro: "FOOD and the crew"
Contra: "everything else: the plane was old and unaccommodating for a 9 hr flight, entertainment was terrible -small and damaged screen- no wi-fi, no electronics charging capabilities. I felt like in a prison"
Pro: "the lady in your desk was nice and extremely helpful. We dad a problem with the registration of one of out tickets. She solved it for us/ She did her best to give us the places we asked for. Excellent attention. Sorry I do not know her name."
Pro: "Everything was excellent"
Contra: "The stuff was outstanding"
Pro: "All 4 flight attendants were smiling and very courteous ...:-)"
Contra: "Such a short flight"
Contra: "Flight attendants telling me take off my headphones, this isn't 1999"
Contra: "At destination we received the stroller damaged, with missing inter- connecting pieces"
Contra: "Arrived 15min late and I had a tight connection."
Pro: "Flight was friendly, surprised we still got food for a 03:40 flight that was only 2 hours long. On time boarding for once."
Contra: "Way too early of a flight, had trouble sleeping on plan."
Contra: "No vegetarian food option. Pretty poor food as a whole. No entertainment unless one connected to their WiFi. Crew rather basic as far as manners are concerned. I got treated better on Romania-based low cost flights."
Pro: "Nothings"
Contra: "Food will be good in future stuff i want them to be smile more confortable flght"
Contra: "old plan, dirty. food was terrible"
Contra: "My baggage was left in Paris and flown with the next flight"
Pro: "The sandwich was yummy."
Contra: "Everything was fine"
Pro: "Attentive flight attendants"
Pro: "Flight didn't exist."
Pro: "The airplane was in a good condition"
Contra: "Crew members bored, without any mood of working"
Pro: "Nothing"
Contra: "Crew members were rude, unfriedly. In the plane was very hot."
Pro: "the crew on board was very nice and friendly , sitting was good"
Contra: "we had an un announced delay ,there was not mention priority business class while boarding and food on board was not a nice choice"
Pro: "Everything was perfect! The cabin crew were great to talk with :)"
Comfortable, free snacks and coffee/water, ghod entrrtainment
Was quick and simple nothing fancy
The price but the service was poor and the staff was very rough and unfriendly.
Pro: "Quick Check in"
Contra: "The crew were not nice. They dont even pick up garbage during the 9 hour flight. They give you a gallon of water in a huge bottle without a glass and you are on your own."
Pro: "Food"
Contra: "To train the flight attendant to do better."
Pro: "Crew was great."
Contra: "I had to switch seats due to recliner and tv remote did not work. Also, my baggage did not arrive on my flight. I had a 14 hour layover in Warsaw which was plenty of time to transfer onto plane. This also occurred on my flight to Germany."
Contra: "The Odessa airport is confusing for departure but good arrival area"
Pro: "The crew were great!"
Contra: "The coffee was pretty bland."
Pro: "Crew was nice!"
Contra: "It was an old plane"
Pro: "Service.On time.Comfortable seats.Friwndliness of flight attendants."
Contra: "On board WiFi ."
Pro: "LOT flight delayed 2 hours. Arrived too late for last leg home. We are out $400 and now have to buy train tickets."
Contra: "LOT flight delayed 2 hours. Arrived too late for last leg home. We are out $400 and now have to buy train tickets."
Contra: "I didn't like, that our flight was delayed for an hour before Christmas Eve and Christmas. During this period you are waiting for everything going well. But I am happy, that it wasn't very long delay."
Pro: "The aircraft was big and clean, but the seats were not comfortable. No entertainment at all, not sure why it was list for review. My biggest problem was with their communicates. I booked this flight from Tel Aviv to London with 60min.layover in Warsaw, the schedule LOT offered. .The first leg to Warsaw was 30min. late without any announcement and no one mentioned about how it would affected connecting flights. So I asked the flight attendent before lading in Warsaw and she suggested to run throught the security. We thought we might have a chance as we were sitting close to the front rows. Nah, not so fast. It turned out that's not as rsimple as unning between the gates, everyone had to be shuttled to the main terminal and only the business class got a small van and went first, abd we were not allowed on that van even I told the guy we needed to catch the flight. Long story short, we finally made to the gate, Thanks to a LOT personnel pushed us to the front of security check and informed the gate we were coming. We literally RAN after the security to the gate. They reopened the gate to let us in and the aircraft pushed away right after we got on. The luggage, with that tight schedule, of course they would not be able to make the swich to London. So we had nothing except the cloth from Tel Aviv, its about 15C in tempture, we were freezing. Waiting for our luggage to be delivered to our hotel for warm clothes before we can go out"
Pro: "Offers one of few direct flights to Barcelona from Warsaw"
Contra: "The agents at the gates are always rude. They were talking behind my back assuming I don’t understand Polish. As almost always with LOT, the flight was delayed."
Pro: "They gave decent food and some decent movies and ok songs to listen too."
Contra: "Not enough good movies to watch. Perhaps put on some Spanish movies and music along with more variety Polish and Russian movies and music. I was stuck in middle of two old people that kept farting a lot."
Pro: "Overall it was a good flight"
Contra: "Some passengers arrive late 1 hour from transfer flight, but meantime plane crew started relocating existing passengers to different seats without checking if the seat is available, and that created chaos."
Contra: "The crew barely spoke English, only polish and didn’t care about you if you didn’t speak polish. The food was horrible and tasteless. And my suitcase was broken into and my packet of cigarettes was ripped apart and half was stolen"
Pro: "Cheap for my August flight, possibility to make a long layover in Warsaw to visit the city. Food was good"
Contra: "Seat cushion was thick and hard. First time I had to use a folded blanket to make a plushy seat for a 11 hours flight between LA and WAW."
Contra: "Flight was delayed"
Contra: "Long baggage unloading time"
Pro: "Flight was smooth, stewardess we're very friendly, and accommodating."
Contra: "Flight was delayed (not their fault) however when we land their was no one to help with transfers or new arrangements with flights that were missed. Had to get 3rd party involved in order to get to destination."
Pro: "Sparkling water"
Contra: "LOT lost my bag!!!"
Contra: "incompetent parents with hysteric crying baby, inattentive flight attendants"
Pro: "Got me there."
Contra: "Extremely cramped seats, late and almost didn't make connection, buses back and forth the whole way, jerky drivers."
Pro: "Good entertainment system, even had a few current movies"
Contra: "Food was dreadful. Beverage selections limited. Not enough beverage service."
Pro: "LOT does great with boarding, food, and entertainment. The food is very tasty and plentiful. The boarding process is smooth and the people are very nice. And the selection of movies and TV is very broad, and the equipment works well."
Contra: "The crew on the plane are short with passengers and don't seem to go out of their way to make passengers comfortable. This lack of effort stands out very much in the background of super-uncomfortable seats on Dreamliners. There is relatively much less space available for passengers between rows and between seats themselves. It makes long flights exceptionally painful, especially for people who are not extra small or young. I have gotten to the point that I choose to fly different airlines even if that means a bit more money and an extra stop because I cannot handle 8 or 9 hours on the Dreamliners, especially when the flights are full."
Pro: "I am not sure where to start from but each lot employee I talk with had poor English and not the tinyest willing to help just to move , I had a flight back from cezh republic to JFK with a stop in Warsaw When I got to the front desk in the air port to print my ticket the Liady ( work at Sation 236 ) was very rude and anti costumer service she print me only my first fly ticket and when I ask why she " I don't know " I said ok so when u get there you know which get I go or where I will print the other ticket she say I don't know Ok and then I ask her can u check if it a room I. My flight from Warsaw to JFK in business it this moment she tell me I can switch sit and ask me to go I was shocked but this was only the bigining when I got to Warsaw I ask in the gate counter where should I go to print my ticket after I try to explain him 10 times what I mean ( he didn't speak English at all ) he told me to go pass the passport check and in gate 21 they will print it to me I fly a lot so I ask him if he sure becuse I am petty sure I will need my ticket the guy at the desk repeat imhim self so I want and waited 25-30 min in the line so the police officer in the passport check will tell me I need to go print my ticket So after the officer from the passport desk call someone he direct me to go to hate 26 and there they will print my ticket I want them and again wait for 15 min to print my ticket ( it was only me this is the sad thing I don't know what tool 15 min to print a ticket ) and it amazing how unsocial and 0 in customer service the lot polish employees I meet And this is without talking about the delay in my coming flight for 2-3 hrs ( a delay it something that happen a lot yes but the way they handled it again 0 in costumer service )"
Contra: "The flight attendant was very nice and professional but it was business class so u can't really compare I will definitely will not recommend ppl to fly with them"
Contra: "Personal entertainment is buggy"
Pro: "Nice and soft landing."
Contra: "At check in they refused to a small hand bag claiming that only one suitcase per passenger is allowed. The seats are not reclining."
Pro: "Nothing"
Contra: "I bought tickets for LOT Polish Airlines and we travelled with Blue Air. Romanian low cost airline (share code). Will never ever fly with LOT."
Contra: "There was a delay on their first flight and then the same LOT company does not wait for our connection. After that we are send for one night at a crappy 1 star hotel in Warshaw."
Contra: "Very bad boarding experience... We were not issued boarding passed for all legs of the journey at the beginning. At the last leg, we were provided separate seats. Boarding staff extremely rude and unfriendly. Not one person (apart from the in-flight personnel) wore a smile."
Pro: "The gates were close."
Contra: "They loaded us on the bus, then parked us in front of the plane for what seemed like 10 minutes. May have been more/less, but standing there in that stuffy bus made it feel worse than it was. Departure flight was delayed, so my 50 minute layover may have contributed to my bag not being transferred, and lost."
Pro: "Most of the crew was very pleasant and helpful. Food was decent, but much better on the return trip out of Poland. Thank YOU."
Contra: "The toilet lids need to be fixed so that they don't keep hitting you in the back. They do not stay up. Other passengers were talking about the same thing."
Contra: "Missed boarding by 3 min"
Contra: "the flight was 2 hours delay and messed up all the arrangements we have to be picked up also the whole plans needed to be changed and inconvenient for the person supposed to pick us up from airport"
Contra: "Flight was cancelled 1h prior to schedule, as people were already checked in at the gate. With no advance warning or explanation. " Awesome" experience. Do NOT fly LOT."
Contra: "I had to pay 70 Euros for luggage one way, while there was no information that my ticket does not include luggage. Actually, economic tickets (as mine) should have allowed for trips in Europe a checked in luggage according to the company website. I do not find any information regarding how I can pay for my luggage in advance, and not at the airport."
Pro: "short. smooth flight with no issues"
Contra: "all good"
Pro: "The food!"
Contra: "The layover but that's not in your control so no worries!"
Contra: "Bad flight dirty carpets Kosher Food was not good at all"
Pro: "Older aircraft had not as narrow seating and was more comfortable."
Contra: "Boarding que at Warsaw is a mess."
Pro: "Flowers in the bathrooms."
Contra: "Unhelpful crew, bad food, no complimentary wine."
Pro: "Descent plain and service"
Contra: "For a ticket of more than 300 usd you would expect at least a sandwich and a drink...."
No food or entertainment. Reasonable seats
Daca tot se schimba avionul, ar trebui sa se tina cont si de faptul ca DACA AI PLATIT LOC EXTRASPACE TREBUIE SA BENFICIEZI DE EL! Am avut platit loc extra space care s-a transformat într-un loc normal. De toata jjena!
announcements in english. 5 hour delay, asked twice (and so did other passengers), but no updates in any other language.
Contra: "This really is more about the flight from paris to Bucharest: I’ve literally never experienced a worse ticketing and boarding process. Old planes, ride staff (even by remarkably curt and abrupt Romanian standards). Broken inline experience. Overall unpleasant. Seems to be flown only by Romanian families with hundreds of pounds of luggage. Like a caravan."
Contra: "could not be delayed"
Pro: "To be going home!"
Contra: "Female crew taking orders then taking ages to ring drinks a d they move on to others instead of finishing what they were doing. Then you're lucky if you get given 1 sugar and no spoon lol."
Pro: "Food was excellent; boarding a litlle bit crowded, but didn't notice as had been busy; crew has been kind and helpful"
Contra: "Unconfortable chair seats; seatbelt too short; tables too low for tall ppl"
Pro: "The flight departed on time and arrived the same. The seat was a tad bit narrow for me but then I am a tall guy at 6'5". Crew was very professional. Ticket cost was a third of what the other airlines were offering for a Sunday fare. I'll definitely use BlueAir again!"
Contra: "I was not allowed to take the push chair on board even though on the inbound flight was ok to do so. I have purchased the push chair especially so I can take it on board. Disappointed."
Pro: "The crew was well trained, kind and receptive. The pilot managed to drive through a storm and even arrive 10 minutes faster after leaving 5 minutes late."
Contra: "Passengers traveling with pets took our reserved seats. The places for our baggages were occupied. When addressing this issue, we were told to move further ahead to empty seats. There was no meal included, and the one we purchased could not be paid by POS."
Pro: "Boarding was quick and we arrived on time."
Contra: "When getting to Bucharest we were taken by bus and didn’t have a gate."
Pro: "What to like? The rudness? The delays? Or the fights on board!!!"
Contra: "The flight was delayed with nearly 2 hrs. Cabin crew were rude made as feel very uncomfortable. This flight as whoke was the worst one I have even been too. Never ever again. BLUE AIR NEEDS TO SORT ALOT OF THINGS BEFORE OFFER SUCH SERVICES"
Pro: "Stupid survey can’t eliminate category that doesn’t ajgpply"
Contra: "I was unable to check n online (although the process was intitated well earlier than 12 hours prior to departure). The system charged y credit card for a seat reservation and then crashed with an error, both on my phone and laptop browser. When I called at 9:00 am (when their offices are open) to ask for help with what happened, I received no answer other than, "the check in system has just closed. I am unable to help you in any way". I booked another flight with another carrier, and did not take this flight., not do I plan to book with them in the future That being said, it is not the job of the employee to defend a poorly working system. Services need upgrade asap."
Contra: "flight delayed by more than 1 hour"
Contra: "I have booked with 2 checked in baggage pieces. On check in I was told no baggage was paid and I had to pay 100€ for the baggage."
Pro: "Boarding was good, flight and crew were good, had refreshments and food which came as a surprise. Overall I had a very good flight."
Contra: "I liked everything"
Pro: "Clean enough"
Contra: "Charged £60 for hold luggage because the airline’s unstable website wouldn’t allow me to book in advance (£20 extra in the airport). Plane was delayed because they were late allowing passengers to board and missed the runway slot. Seats were uncomfortable - it was an older airframe."
Pro: "The added touches make all the difference! We didn’t expect free food and was delighted to receive breakfast. The chairs were much more comfortable than any other plane I’ve been on due to the adjustable head rest, and as a regular flyer to Cyprus, this made a difference. The sweets served just before landing is an excellent idea and something that we do need due to our ears, so this was appreciated. staff were attentive and pleasant."
Contra: "To have the menu and duty free booklet at the beginning of the flight would have been helpful."
Pro: "They are more professional and helpful. Really seemed like they knew what they were doing. The flight crew was accommodating and polite. The plane was very comfortable"
Contra: "The plane seemed very old, toilet in poor condition."
Contra: "Flight was rescheduled for 3 hours later than original departure. Check in opened less than two hours before the rescheduled flight time so everyone was stuck waiting at check-in for hours. We couldnt even go in and relax inside at restaurants or the gate because online check in wasnt available. Then the flight was further delayed with no news about when the new take off would be or why the delay. Finally boarded a tiny plane that had propellers and a loud take off, if you easily fright on planes probably not the best choice for you. And then someone started smoking on the flight and the attendants had to announce again that smoking wasnt allowed. On and off throughout the flight it smelled like someone was smoking so I wonder if it was even coming from the cockpit."
Pro: "The free snack (biscuits and drink). The hard-working attendant (having to stuff all the baggage into the overhead lockers). Boarding at the rear door enabling me to get to my seat early."
Contra: "A slight whistling noise coming from the rear of the cabin, not too bothersome but it's there (I think the plane is getting a bit old). Not being able to disembark from the rear."
Contra: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."
Pro: "company gave out free drinks and snacks"
Contra: "They change the fly departing time with 12 hours before I was flying"
Pro: "On time ,clean aircraft..."
Contra: "Crew was very serious...a smile can make a difference....."
Contra: "Flight was cancelled a week before and didn't get a replacement flight. Got half of my money back. Will never book a blue air flight again !"
Pro: "Flight on time . Attentive crew . Good price ."
Contra: "Lack of leg room ."
Contra: "The actual flight was good, but to try and check in on line is murder..the website needs a totally new revamp, both to & from Larnaca I was unable to check in on line. You enter all your details press confirm and it is supposed to go to the next instruction, but a message appeared then took you back to your previous page and you had to input all your details again..this happened many times before I eventually gave up."
Pro: "The flight was punctual"
Contra: "I got charged twice for luggage and couldn't get a refund"
Contra: "Rude crew, not organised work , not enough space for legs"
Pro: "The food they offer to purchase. Easy check in at the airport."
Contra: "Better seat pitch. I'm not a tall man, but the space is very small."
Pro: "Leg room and reclining"
Contra: "Nothing"
Pro: "On time , crew good... no complaints"
Pro: "free breakfast great staff"
Pro: "Free drinks, cheap flight and fairly comfortable!"
Contra: "No allocated seat."
Pro: "Cheap in price, unexpected free snack on outbound flight, relaxed attitude to luggage, both hold and carry on, chartered unscheduled flight after original was cancelled"
Contra: "The fact our original flight was cancelled and we were delayed by 7.5 hours. They communication from the airport crew was little to non and flight time changed 4 times. They even told us difinitively that we would board at a certain time only for us to actually board nearly 2 hours later. They, without a doubt, knew the rescheduled flight time but strung us on anyway - I believe this was so they could save money on hotels"
Pro: "staff very friendly and polite ..airplane wasnt full so i get the chance to have a nice fly with my 2 little sons"
Contra: "-"
Pro: "Everything was awesome!!! I am going to buy only from you my next flights."
Pro: "nothing"
Contra: "The agent lady on the desk did nothing to help us get on our flight. She refused to identify herself. We intend to sue the company for the damages caused to us because of this bad attitude."
Pro: "Everything"
Contra: "Nothing"
Pro: "I recomand to Everyone to use the airlines!!Very good quality"
Contra: "Nothing , was everything perfect!The stewardesses very nice"
Pro: "Reliable and friendly staff. Even offered a free soft drink and sandwich on a short haul flight."
Pro: "Can't say that I liked anything at all."
Contra: "1. Poor coordination by the crew members. 2. Been treated with arrogance and superiority by crew members. 3. Disgusting food."
Pro: "Leaving more or less on time serving food & beverages on a low cost flight Even though I didnt eat (carb free, there were'nt any friut or vegtebles) yet the idea was thoughtfull."
Contra: "Seats rather narrow"
Pro: "Good price, comfortable seats, nuce food and candies"
Pro: "First time flying with them. Strongly recommended!"
