On time and even earlier arrival!! The food is poor and really a downer, LH was never a great but now they hit a new low point…
Contra: "It was full, Ben if Lufthansa said on their website that they keep physical distance for passangers! Liars!"
Pro: "Amazing crew and service."
Contra: "Seat space extremely low for tall person."
Pro: "Crew was really wonderful"
Contra: "Seats were not comfortable and the food was terrible"
Contra: "Flight was delayed"
Pro: "Good crew unlike previous experience few months ago."
Pro: "Efficient, on time, and the experienced air crew did well with a wicked wind shear at takeoff."
Contra: "No movie, no passenger loading from the rear."
Pro: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Contra: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."
Contra: "I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers."
Contra: "getting fine from DC to Munchen and Munchen to Bucharest, 7 h delayed but we get to Romania. - when waiting for the luggages, guess what? Both luggages are missing. -made the complainment, now we are waiting to show up in Romania and to be delivered at home. -went to pick up the rental car, because of the plane delay, they gave our car away. -after trying several companies, we found a car, 3 times more expensive, but we have a car....yeeyy"
Pro: "The agent worked hard to find us another flight to rome"
Contra: "Our plane sat on turnac in Toronto waiting for a parking gate for 30minutes making us miss our connecting flight. Finally arrived but missed our train to Florence had to stay Saturday night in Rome while our villa in Lucca sat empty which was paid for"
Pro: "The flight crew was amazing and the overall experience was great."
Pro: "The food was pretty decent."
Contra: "The seats are uncomfortable and do not recline. The plane was old. No entertainment. For the money look elsewhere."
Pro: "Check in was swift and efficient. Boarding was organised and flight attendants were friendly and efficient."
Pro: "Cabin was clean"
Contra: "Boarding and airpot staff were horrible: rude, chaotic experience especially in Munich and Frankfurt. Main issue was rude staff... No concept of customer service ."
Pro: "Flight on time and excellent service."
Contra: "Food was not great."
Contra: "United charged me a Bagage fee of 25 dollars and they where not supposed to since it was a international flight. The knowledge of the agent was not very good. Now I will have to write to Lufthansa and hoping they will reemburse me."
Pro: "Staff was very polite, helpful, and attentive. Our flight left late due to a delay with the plane, and the flight attendants were very proactive about informing passengers about making connections and doing all they could to help."
Contra: "All good."
Contra: "My luggage was covered in a liquid similar to honey. The wheels for my baggage was broken and i had to carry the bag instead of drag it."
Pro: "Crew was outstanding"
Contra: "Attitude of staff very poor at a request for a drink of water"
Pro: "Comfort and space"
Contra: "Plane was scheduled to depart at 10:30 and didn't leave ground until 11:40, unacceptable."
Pro: "Excellent service during the two hour trip. No complaints whatsoever!"
Contra: "No headrest screens for entertainment but I had my phone and downloaded movies and shoes prior to leaving the US."
Pro: "Everything is good"
Contra: "Food use to be better"
Pro: "W we’re a few minutes late and they waited for us. We truly appreciate their cooperation. 5 strat services."
Pro: "Friendly crew, smooth flight, always offering water."
Contra: "I was hungry in this flight. I felt the choice of food was small and have never been on a 10 hr+ flight and felt hungry. I'm glad I brought my own snacks with me."
Pro: "Efficient boarding, friendly crew."
Pro: "Very nice personals, I'm so happy."
Contra: "It seemed llike the boarding was rushed and a bit hectic."
Contra: "Delayed flights for a day"
Pro: "The flight was right in time and the crew was good."
Contra: "I couldn't get my phone to connect to the wifi."
Contra: "Didn't happen yet."
Pro: "N-o entertainment"
Contra: "There is no entertainment so I do not know it should be rates."
Pro: "Flight was late landing then delayed on the ground at EWR"
Pro: "Very friendly crew, smooth flight ( great pilots)"
Contra: "Food was carb heavy. I wish you would offer more protein and vegetable choices."
Pro: "United airlines a319 was quite shakey felt uncomfortable whereas the Lufthansa connection with the a320 was way better only a bit shakey but felt comfortable and enjoyed the flight."
Contra: "United airlines connection was quite bad. Was 15 min late but didn't really mind it"
Pro: "Everything was good."
Pro: "I fleweconomy. Flight on time. Boarding was quick. Food is so so bordering to poor. On the plus side the portion was small and is good when want to go on diet."
Pro: "The plane was parked away from the gate. We boarded the service bus to get there 20 minutes before departure time. But it took more than 20 minutes while mid way waiting for clearance to leave for the plane. The service bus did not turn on the AC while we waited even though we complained. We were suffocating. There was no entertainment on the plane."
Pro: "flight was on time and the crew was wonderful"
Contra: "Plane was"
Pro: "Had really less than an hour to pass through immigration and catch a connecting flight to Rome. In particular I thought my bag would not make the connection, and as I was going on to Perugia that evening and it would have been a big mess. At check-in for the Rome flight, the LH lady was able to confirm my bag was already aboard which put me at ease. It came through very quickly in Rome and I arrived in Perugia on time and with my bag! Food from Bogota was tasty and there was a complimentary snack on flight to Rome."
Pro: "I flew in Business Class from JFK to Munich and then back to JFK via Frankfort. Both flights were on time and very smooth overall in both directions. The cabin crew was good both ways and all spoke English well. Lufthansa long haul flights still use the older 2 x 2 x 2 seating arrangement (unlike the more modern and common 1 x 2 x 1 arrangement where all seats have aisle access)...so if you don't want someone crawling over you trying to get to the toilet while you are trying to sleep be sure to choose a center seat (both with direct aisle access.) While not totally uncomfortable, the Lufthansa business class sleeper seats are narrower...less well padded...and have less recline options than those used by most other long haul airlines, especially the very narrow foot-wells. The pillows and blankets could be better too. The food was OK - but not on a par with what most other airlines serve on long haul flights. The JFK to Munich flight was non-problematic in all respects. However, there was a screaming baby in my aisle (Row 4 on a 747-8 only 2 seats away from me) on the Frankfort to JFK leg...which I found TOTALLY UNACCEPTABLE."
Contra: "What airline would permit a lap baby (less than 2 years old...a periodic screamer...and totally unmanageable by its solo-travelling mother) to occupy it's Business Class section on a 7+ hour flight - while inconveniencing (and aggravating) all other nearby Business Class passengers who paid thousands of dollars/euros to ride in Business Class so they don't have to put up with this kind of nonsense? The answer is: "LUFTHANSA!!! And YES, this actually happened on my Frankfort to JFK flight (LH 400 on 23 January 2017.) I'm not sure if the woman in question paid for two seats or not but this unmanageable kid finally calmed down and fell asleep - but he did so in the seat next to her. If this unmanageable lap kid was allowed to do everything he did (including to use a Business Class seat for free IF that is what actually happened) then this just adds insult to injury. WAKE UP LUFTHANSA!!! People pay huge sums to ride in Business Class to avoid this situation - and it's time you BANNED this situation from even occurring."
Pro: "Flight did not happen went to frankfort"
Pro: "Everything went well. It was a smooth flight."
Pro: "The crew was friendlier. the plane was way cleaner than the previous one. The food was more decent."
Contra: "The crew wasn't too willing to help with the carry-on baggage, for example - I kept looking for a while for an available spot to deposit mine."
Delayed flight, it is noticeable airplanes noticeable aged
Thumbs up for KLM crew, planes and Schiphol Airport, though short on staff and a little late everything went smooth, including the flight.
Nice flight but from Entebbe to Amsterdam they didn’t get me what I requested for the baby.
I love KLM, its very spacious and clean and the landing is always very soft. Great Airline!
Pro: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Contra: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
Contra: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
Pro: "Everything perfect and arrive to destination on perfect time."
Contra: "All positive."
Pro: "Decent price for economy comfort seat, 4A."
Contra: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Contra: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Pro: "The crews were pretty great!"
Contra: "The regulating of the temperature."
Pro: "Fast boarding"
Contra: "Slow in refuelling, got us delayed for 40-"
Contra: "Information on arrival time was not correct"
Pro: "Great plane and staff"
Pro: "Very professional"
Contra: "Lost luggage"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Contra: "Delays, took my hand luggage into the hold,"
Pro: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Contra: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Pro: "quick/efficient boarding - good staff - good food - easy flight !"
Contra: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Contra: "Turn the lights on early making it hard to sleep"
Pro: "Nothing to mention"
Contra: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Contra: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Pro: "Face recognition was amazing"
Contra: "Too hot on plane"
Pro: "Everything was clean and well organized."
Contra: "The flight was delayed 1 1/2 hours."
Pro: "Crew was great, very nice"
Contra: "Not enough legroom"
Pro: "I slept pretty much the whole time"
Pro: "Interior of the plane was clean. Smooth landing."
Contra: "Pilot did not avoid turbulence"
Pro: "Arrived early!"
Contra: "Boarding seemed disorganized."
Pro: "The attendants took great care of us. Super smooth flight."
Pro: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Contra: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Pro: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Contra: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Pro: "Overall everything was ok."
Contra: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Pro: "I got some rest"
Contra: "unable to charge my phone or watch movies"
Pro: "Good Experience"
Contra: "Nothing much"
Contra: "Boarding was a free for all. The travelers did not pay attention to the priorities."
Pro: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Contra: "The amount of extras you have to click no to while checking in online."
Pro: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Pro: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Contra: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
Pro: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Contra: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
Pro: "Ground staff at Manchester very helpful"
Contra: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
Contra: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
Contra: "OLD OLD plane with hard seats and tiny screens"
Pro: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Pro: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Contra: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
Contra: "Only one queue for boarding. Flight late on arrival."
Pro: "Seats ok. Crew is super. Drinks offered"
Contra: "Nothing, AF rocks"
Pro: "Easy boarding, entertainment"
Contra: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."
Contra: "J’ai eu à payer un bagage supplémentaire sur internet à 160 euros. Mon compte a été débité et à l’aéroport de Dakar les agents au comptoir me disent qu’ils ne retrouvaient pas le payement du troisième bagage. J’ai été obligé de repayer le bagage comptant à 190€"
Contra: "Only a steward that did not help us with luggage when neede..."
Contra: "tout est à revoir !"
Pro: "Good selection of movies."
Contra: "Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag."
Pro: "The crew was terrific."
Pro: "It was very comfortable and pleasant."
Contra: "Could be a little better the service, the dinner was late"
Pro: "Incredible staff. Super polite"
Pro: "Great food and friendly crew."
Contra: "Seatback system was old and not very functional."
Pro: "The crew was very helpful in all respects."
Contra: "Not getting everyone standing in line to board one hour and 10 minutes before scheduled departure."
Pro: "Crew was nice."
Contra: "Food could be better, or at least be provided an option to purchase an upgraded meal. Also, insufficient amount of drinking water provided to passengers."
Contra: "Couldn’t understand announcements"
Pro: "Bag was sent straight to NY although Norwegian screwed it up. Am yet to receive my luggage."
Pro: "Average crew. Average seat."
Contra: "They could have controlled screening babies better. They just let them scream....."
Contra: "Everything very good"
Contra: "Placed in last row w/ non-reclining seats, even though bought tix 7 months early. We travel w/ only carry-on bags. AF allows 35 kg each but only 12 kg in cabin. I asked, online, twice, if we could have a couple of extra kg for hand pieces. Rec’d only auto. luggage policy. Forced to check both bags."
Pro: "Crew was awesome!!"
Contra: "I paid extra for the seat, but there was a metal box under the seat in front of me that curtailed my ability to stow my carry bag, and my leg room. I am very diappointed that I paid above the normal seat charge as if there was a premium to this seat, but in reality it was a sb par seat."
Contra: "Not to be late ,and not to loose my luggege"
Pro: "Crew and food were great."
Contra: "Old plane. Seats were super tiny and uncomfortable. Couldn’t sit in the same spot for longer than 15 min without getting sore."
Contra: "Air conditioning too cold. Wasn't offered an evening meal. My luggage went missing and I'm still waiting for it to be delivered."
Contra: "They lost my luggage :("
Pro: "Crew was nice although one fellow was a little too “nervous” and looked bossy"
Contra: "Food was awful. Asked for vegan meal they got it half right, as vegan is not vegetarian. And the second meal or snack as they say was not vegetarian or vegan at all."
Contra: "Horrible delay. I got letd to my next flyight. The airline stuff didn’t assist me at all and didn’t wanted to help me getting to my next flight. Horrible"
Contra: "Being in the middle of the 4 seats with guys on both sides. They tend to restrict the space by using the arm rests."
Contra: "Not much legroom."
Contra: "My luggage was lost in Paris. Now I need to wait still."
Contra: "Flight was delayed by 1h30min, so we arrived very late"
Pro: "The staff was very nice and friendly"
Contra: "One hour delay without any information on embarking and another hour in the plane before departure"
Contra: "I did not like that i was in the bulkhead and there was not sufficient overhead storage for us. The bin was only big enough for 1 backpack. 2 of the 3 of us in that row had to go 2 rows back to store our luggage. This is very inconvenient when deboarding because I have to wait for many others to pass before I get a chance to walk towards the back of the plane to get my luggage."
Contra: "Movies were dated. Crew spoke limited and broken English, not good enough for international flights."
Pro: "Staff pleasant and courteous fine meal and beverages! Arrived ahead of schedule in Bucharest!! Overall a very pleasant experience!"
Pro: "I would like to come on time each trip because I got two late time before with airfrance"
Pro: "Charmingly nice crew and involving captain"
Contra: "the delay of the flight, the drinks we had to pay in the lounge, some poeple got a 25$ compensation coupon and we didn’t. The connecting time was about 1 hour and the luggage was not put on the plane to beirut"
Pro: "Everything was very prefect and would love to fly again."
Pro: "Hospitality of the flight attendants"
Contra: "Toilets could hv been cleaned more often"
Pro: "The crew was Nice onboard But in the AirPort No Good at all.."
Contra: "People in CDG AirPort Seen so Rude or stressfull, Well also a flight almost 3 hours with out entreteiment .. boring .."
Pro: "it was cancelled so they got me on the next flight on Turkish"
Pro: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Contra: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
Pro: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Contra: "1) No on-board wifi 2) Not much seating room - very thin 3) 45 minutes late taking off"
Pro: "It didn't take longer to board! Crew with great attitude Take off and landing were just great"
Contra: "My sandwich, it contained too much pepper, I mean too muuuuuch My narrow seat No entertainment"
Pro: "Crew was friendly and polite, both beverages and an excellent lunch was offered."
Contra: "A delay was not ideal but nothing to worry about since the flight arrived on time."
Contra: "bad smell around my seat"
Pro: "Crew was wonderful Helpful, pleasant, capable"
Contra: "Waiting for late passengers & their luggage"
Pro: "nice crew; excellent check in experience!"
Contra: "boarding in Riyadh is always a nightmare. and as many have noted, the seats are too close for the average size of many boarding in Riyadh"
Pro: "Friendly crew; comfort; punctuation. Fast boarding"
Contra: "Simple food - very small amounts. No entertainment."
Contra: "Airport handling is catastrophic. A lost bagage created the twins to be locked. Half an hour and we could not enter. Delays and huge mess in front of police checkpoint. No announcement and no care for passengers approaching departure time. And to top it all no announcement of any delays. Had to cheat my way through the priority line and run a sprint through security and beyond. Reached the gate to note that there was a delay of 5 minutes.... Grrrr"
Pro: "Good entertainment"
Contra: "For the continuation of this flight of course I was still in the same seat in the middle and I had signed up and reserved an aisle seat"
Pro: "Average flight"
Contra: "Food on AF montreal - paris flight and totally rude stewardesses"
Pro: "Everything good more or less."
Contra: "Planes where not updated. I would like planes to be more up to date like other companies."
Everything was fine, thank you.
People need more than soda and pretzels on long trips and planes should be properly fueled before allowing people to board.
It would be great if the line for immigration were to move smoother. Spent over 30 minutes in line and almost missed my flight.
I received a notification around midnight that the flight would be delayed from 8am to 1pm. Certainly the delay would allow only a narrow margin to make any connecting flights. Naturally, the process of loading the plane and some "communication error" resulted in additional delays. As a result, the rebooking offered by American Airlines included a flight to LAX, landing at 1230 am followed by a 6 hour layover. I can expect arrival at home at 0800, shortly before my work shift begins. I purchased the tickets with an expect arrival time as 830 pm the same day. A 12 hour swing is simply beyond the pale of reasonable delays.
The plane was SO hot and we waiting 30 min for one passenger to get on. Sweating. Then the plane never cooled off because it got SO hot waiting.
Contra: "Many of the crew members seem as if they hated their jobs. I hesitate asking them anything."
Pro: "delivered as expected"
Contra: "drink cart earlier and more often"
Contra: "Nothing. Awesome Customer Service"
Contra: "Make seat available for two of us together not every one in a deferent row"
Pro: "Everyone was helpful and fried. They did a real good job of moving people thru security fast. They processed like 150 people in line in about 10 minutes."
Contra: "We were delayed out of Chicago almost an hour because they had to scrape ice off the wings. I really stressed over possibly missing my layover. I ended up having to race to the it terminal in 10 minutes. I checked my bag because they said they were running out overhead space and then they went and put my bag on a LATER FLIGHT so I still don’t have my bag"
Pro: "The helpful gate agents getting the assisted on board. The crew was friendly."
Contra: "The seats have no leg room. the person in front of me laid their seat back and I could not get out to use the restroom. The screen where my husband sat did not work."
Pro: "Entertainment streaming was decent."
Contra: "The plane arrive almost 2 hours late then there was a 2 hour delay due to weather. My daughter was traveling to Italy so missed her connecting flight by 15 minutes. She did get put on another flight a couple hours later but had a 12 hour layover in London which made her miss a full day of vacation."
Pro: "All was great - we even arrived early."
Contra: "Not even a cracker"
Pro: "The cost."
Contra: "I could not even get the flight rebooked I never got on the plane Los Angeles and they acted like I was there and all was well. I never checked in.. emergency led to a reschedule but contact was never accommodated."
Pro: "Flight crew offered me compensatory AA aadvantage miles for screen not working"
Contra: "Screen did not work on video display. As always, seat was terribly uncomfortable. Felt like I was sitting on a wooden playground bench."
Contra: "Air conditioning seemed to be inoperative. I asked the flight attendant and they said they couldn’t do anything about it. When it’s a 12+ hour flight that’s a problem"
Contra: "Lost our bags on our 6 hour layover in Bogota and when we arrived in Lima (our last stop cusco) they were not nice about it at all. So rude. We almost missed our flight to cusco because of it as well even though we had almost a 3 hour layover. Took more than 24 hours to get the bags"
Pro: "The Bogota based crew provided the best service I have ever experienced. Extremely pleasant and customer focused. We were flying with twins and they assisted us through out the flight. Once we landed in MIA they helped us maneuver through the maze to reach the customs & immigration area quickly. All in all a great experience."
Pro: "Latam lounge in Bogota"
Contra: "Pay for premium seats, not enough leg room a rip-off"
Contra: "Left 2 hours late from Bogota"
Pro: "Everything was perfect"
Contra: "Everything was good to be honest"
Pro: "Everything went very well."
Contra: "No room between seats."
Pro: "The flight was on time"
Contra: "The food was so so nothing special"
Pro: "Everybody answers me any questions that I have. And treat me very Gental. I thought that I lost a Lounge but in my next fly from Bogota to Pereira apair in Pereira airport."
Pro: "Very nice, hot meal a bonus - didn't know we'd be given dinner :) Seats ok - leg room acceptable"
Contra: "Thought we were flying British Airways - even this survey says it's BA - went to wrong ticketing desk and was sent to American - had to let our friends in Germany know the change by email - worried they wouldn't get the email in the muddle of their night and they'd go to BA gate undead of American. It was a little disconcerting"
Pro: "The pilot did a great job flying. Very smooth."
Contra: "The flight attendants were pretty mean and just overall dissatisfied. Apparently we had community water to share? Everyone gets water from the same bottle?? Too strange."
Pro: "The flight departed ontime and arrived 30 minutes early. The flight attendants were pleasant."
Contra: "Nothing, it was all good."
Pro: "Crew was very helpful"
Contra: "Seating onsite didn't facilitate the experience. Traveling with a minor, it is important to seat with family members how can help throughout the flight. First come first serve seats approach not a good strategy as a customer approach. Charging extra for regular seats to choose online...not a good approach. Not having vegetarian options a big mistake. What do we eat?"
Contra: "No entertainment, no food"
Pro: "Value for money"
Contra: "The staff doesn't hold passengers accountable to carry on bag size and additional bags. It results in cabin luggage storage being full before 3/4ths of the passengers board."
Contra: "We purchased seats and they changed them without telling us so we picked new ones. Well guess what, we get to the airport and the same thing. I was seated at the front of the plane and my fiancé was at the back. Luckily a nice gentleman switched seats with me and we were able to sit together but it was the last seats that did not recline on an 8 hour flight. We will never fly American again. Their customer service offered no help and was extremely rude to us."
Pro: "The flight crew was exceptionally kind"
Contra: "I rarely check bags but this was the second time in the last few months that I have and they were both terrible experiences. Last time, on my return flight home from Phoenix, I was forced to pay $250 for my long sports bag, even though the tag to get there was still on it and my receipt showed that it was the standard fare and was bluntly told the other attendant 'didn't do their job.' This time, after my travel mate already checked in and payed for two bags, when we brought the bags to the counter to drop off, we asked for future reference what the procedure was for AAdvantage card holders to get their first bag checked free. Her response was that she couldn't refund our money. I told her I wasn't asking for a refund and repeated my question - how to do it in the future, to which she responded that we should have come straight to the counter without checking in but all accounts are different and she had no idea what his was. To her credit, she did warm up after that, perhaps she heard how abrupt and unhelpful she was being but it was unfortunate to start yet another airport experience with coldness at American Airlines"
Pro: "Worst plane to travel 5 1/2 hours. Almost no legroom, very small seats."
Pro: "roomy flight, great movie selection, food was great"
Pro: "Their customer service sucks."
Contra: "Their customer service sucks."
Pro: "Arriving early"
Contra: "Having to pay for the wine."
Pro: "I would like to include these miles to accumulate them. I flight with Latam to Río de Janeiro renta y. How can I get them?"
Contra: "When we arrived at AirPort El Dorado, we discovered that our flight was cancelled/has been changed without warning us! They scheduled us a new flight with Vianca and Iberia: Bogotá-Madrid + Madrid-Brussels. My partner and I could not sit together on any of these flights! 1 of 10 hours and of 2 hours! I would NOT recommend AA to anyone! This was full responsability of AA!"
Pro: "Nothing. The entire experience with AA was horrible. Flights delayed, poor protocols to accommodate passengers in other flights.AA does not take responsibility of reimburse or compensate the passenger for cancellation of flights for technical problems of their aircraft even thought the flight is operate by AA. Zero help and communication with airlines (AA and LATAM) involved with the delays, lost connections or frights cancellations. I should be reimburse or compensate for all the inconvenience generated."
Pro: "Check in and boarding was quick"
Contra: "Paying extra for seats"
Contra: "Crowded seating, smaller seats."
Pro: "Modern plane"
Contra: "Required to board bus for a half minute a ride to get on plane in front of "gate". Business class only 8 smallish seats. Economy have was as cramped as ever. Long restroom lines."
Contra: "I had reserved seats 31A and 15C for my flights 1561 and 6779, goinf Frankfurt to Dallas, and Dallas to San Jose. The charge for reserving seats was $182.03. Instead, I was put in mid-row seats 42D and 24E, on both flights. No notification or explanations from American Airlines or Kayak, and no refund...yet. Any comments?"
Contra: "The wifi prices are absolutely outrageous. In a time where hotels are giving wifi away for free bc it's baked in their pricing and costs the airline should be doing the same. It leaves a bitter taste of feeling nickel and dimed when you charge spears toy for this. Especially at $21 for a 3 hour flight. Seriously?"
Contra: "I called around 5 times since june or july to change my flight because I was injured at work and couldn't travel. I called customers service and they told me that I cannot change my flight they dont give another solution they just told me that I have to buy another flight ticket. I will not recommended amy of my family or friends to travel in vayama."
Pro: "Good options of entertainment."
Contra: "Bad service of few members of the crew. Always seem to disturb them. In the long flight, they never pass to offer water (flight Bogota-Barcelona)"
Pro: "Fast boarding"
Contra: "My entertaiment system was broke, I let the crew know about it but they never pay attention on this issue, seat 13F"
Great comfort and entertainment in business class Food was fine but it seemed like eating dinner at 10 in the morning
Pro: "Not much"
Contra: "Stewardess never smiled once! She was approx age 45 and should know by now how to be professional. Not the start to a vacation anyone would want."
Pro: "The crew was very nice and helpful"
Contra: "I got charged for bags from Fort Lauderdale to Toronto than Toronto to Halifax"
Pro: "compliance in the boarding"
Contra: "in general the male flight attendant was very disinterested in resolving nonconformities such as that the light of the chair did not turn on or request for support in completing Customs form and uncomfortable seat"
Contra: "Poor oversight by gate staff on limited carry-on luggage space caused departure delay, easily avoided for next time."
Contra: "Terribly small seats"
Contra: "Connections to US destinations now require your checked in baggage to be processed before you can proceed to your connecting flights. The real problem is that this is no sign or communications describing this. Everyone is simply stopped in the corridor and told that they cannot proceed farther until their name comes up green on a monitor. Unfortunately the monitor switches displays so frequently that it is almost impossible to read. In addition to that it seems names do not always appear on the monitor unless you get your boarding pass scanned a the desk (this is not communicated to you unless you ask why your name is not on the monitor at all). People late for connecting flights (because of inbound flight delays) are required to wait without explanation sometimes needlessly if they don't have a checked bag. A nightmare if you're trying to make your connection. In addition once you've cleared that hurdle you need to go through security again (something we were unprepared for since we were already in the secure area. You then proceed to customs and then your connecting flight (if you haven't already missed it by then). Allow lots of time to get to your connecting flight, and ask to get you boarding pass scanned at that mysterious "checked bag" stop in the corridor."
Pro: "The flight was uneventful, lucked out with exit aisle."
Contra: "Boarding took way too long. Typically an airline will ask people to voluntarily check their overhead luggage free of charge if they know it's a full flight, not on this flight. Instead, they tried to get everyone to board with luggage in hand, then once they realized there was not enough space they asked people to hold on to their luggage while they came through the plane to tag it and stow it below - very inefficient and made the boarding process crazy as people tried to make their way around luggage that was sitting in the aisles."
Pro: "The flight boarded quickly and even though we were at the back of the line there was still overhead bin space for our carry on luggage. The in-flight entertainment worked well on our iPads (no need to rent one) and the stewards always had smiles on their faces. The flight left on time and landed a few minutes early which is a bonus when you are on vacation."
Contra: "Sitting around Calgary airport for 7plus hours, Late arrival in Toronto at 6am - meetings start at 8:30. Second major delay (mechanical) in 3 weeks - losing confidence in AC"
Pro: "Luckily had an empty seat next to me. Good tv and movies to watch"
Contra: "Crew wasn't super friendly, missed 2 meals because we were asleep, time between food and drink offerings too long"
Pro: "The $20 food voucher that was quickly offered shortly after the delay was announced."
Contra: "Subsequent announcements were confusing because notices were inconsistent."
Pro: "Flights left at the scheduled time"
Contra: "Planes are very uncomfortable. There is no entertainment in the cabin (tv, music)"
Contra: "Food was hilariously repulsive. Shared photos far and wide on social media."
Pro: "New system with Canadian customs was fantastic. Went through really quickly."
Pro: "Nothing specific to the airline- I just liked the 9 hour flight trine instead of the 10-13 that I’ve been on to reach other parts of Asia l."
Contra: "I had a total of 4 Air Canada flights- various staff members on all flights were rude and uninviting. It’s not like my husband and I aided for anything when they were serving; they all seemed to be noted to hand you a beverage from their cart! Food was horrible- stereotypical airplane food and such a disappointment compared to some of the other flights with other airlines I’ve taken to various parts of Asia. Also, who charges for alchohol on an international flight?! They also don’t have entertainment systems on their flights- you need to download their app before take off so you have access to 5 crappy movies. Seriously, pay $100 more and go with someone else."
Pro: "Not much"
Contra: "Flight was overbooked so I was on standby even though I paid 1 week in advance Bag was missing. Shitty experience"
Contra: "Checked carry on from Montreal to RDU. Bag was never entered in the system (customer service at Toronto stop could not find record for the claim tag we were given), which caused a problem with customs. Bag did arrive with rest of luggage at destination, however."
Pro: "The staff and crew were just amazing, I traveled with my 83 yr old mom who's in a wheelchair and the staff was with us from arrival to boarding and once boarded, the air crew was helpful and checking up on her often during the flight. The plane was full load of people so it was really hot but the crew came by often with water refill. A lady besides me was coughing a lot and sure enough the stewardess came by with water and to ask if anything she could do without having been summoned. We rented tablets to see movies and I'm not very technological but the stewardess was very patient with me and took time to help me set up and she showed me how to go about in your application. The flights to and from Las Vegas were perfect and all thanks to the wonderful crew you have, even the pilot was standing at the entrance to greet us when we boarded which was great as I got to see who I was entrusting my life to during this 4h38 min flight, quite reassuring. Anyways, UA, Transat and AA take a back seat to Air Canada any day of the week!"
Contra: "the heat was real bad, even with he little air vents on the ceiling, it was still really hot. the leg room was cramped but it felt like the seats were a little roomier than my last flights with Transat, UA and AA but that could be my imagination."
Pro: "Easy breeze you flight and crew"
Contra: "Gates changes a lot and no announcement is made"
Contra: "For some reason we were forced to check our luggage (standard curry-ons) however it would completely fit to ovehead bins. Also waiting area were completely cut-off from Duty-Free shops - as soon as you passed security - no access to shopping area."
Pro: "I liked the friendly crew members"
Contra: "1. Could not reserve seat on the return flight and still got charged for it. 2. My seat did not have the new outlet for phone jack and USB charger. I had to use old headset outlet on the arm-rest which did not work. 3. Planes delayed on both directions."
Pro: "787-9 Full Flat business class"
Pro: "Crew was friendly and tried to be helpful."
Contra: "We had booked 3 tickets on line, through Travelocity to, fly on June 2, from Nashville and Raleigh via Toronto to Berlin. We assumed our tickets were for Air Canada. It was never stated that we had booked tickets on ROUGE, their budget airline. We are avid and frequent travelers and after paying nearly $ 5.000.00 we feel ripped-off and deceived. It is particularly painful, since this trip was supposed to be special, for our 50th wedding anniversary. If Air Canada is represented by Travelocity it should at least insist that it is not misrepresented. Air Canada's reputation is worth the effort. A more appropriate name might be Air Canada Rogue. Helga Maneschi"
Contra: "Delay getting to gate in Toronto. Entertainment system is not top notch. No blockbusters of any kind. Cheesy airline"
Pro: "Boarding on time"
Contra: "Problems with entertainment"
Pro: "The plane was comfortable. Staff was great."
Pro: "I thought prices were reasonable."
Contra: "Didn't have some of the food."
Pro: "The crew tried to be nice."
Contra: "Boarding was completely disorganized. The flight was meant to depart at 3:30, we didn't start boarding until 4 and we didn't take off until 6. The flight was too full and the plane too heavy so extra fuel needed to get be left behind, which meant we had to land in Jamaica refuel and then head to Toronto. Arrival time was meant to Be 10:30pm and we arrived around 1:30am."
Contra: "Flight was delayed"
Contra: "My husband and I were placed in separate middle seats with no options to change. Since I am several months pregnant, this made for an uncomfortable flight."
Contra: "Not enough food for passengers on board. Flight attendants were visibly upset, rude, unable to handle the passenger load, uncommunicative when problems arose."
Contra: "There was cold air blowing on our feet the entire flight."
Pro: "The flight attendants were kind and helpful!"
Contra: "This was the last leg of a 24 hour journey from Venice to Seattle for my sister and me. After having a 3 1/2 hour layover, our plane was supposed to leave at 6:30 PM and kept getting delayed. One of the biggest frustrations was the lack of communication by the staff! We could see them at the counter where our gate was but no one would come out and talk to us! Our plane finally got off the ground at 8:30 PM!"
Contra: "Tell customers beforehand that they need to download the AirCanada app to use wifi. One is unable to download the app in flight, and so we are without internet the entire time. I can't believe on this super long distance flight we didn't have TVs to watch anything. I had one on my first and shorter flight, but not the actual international flight portion? What the hell?"
Contra: "Agents at boarding desk were not courteous at all and did not have a helpful attitude towards questions and solutions requested by me, it was well below expectations."
Pro: "I liked having the pillow and blanket giving to us. So great!"
Pro: "Nice, polite and helpful bilingual crew. Apologetically when trouble started and we had to do two unscheduled stops in Calgary. THe second crew was also very nice but not very bilingual."
Contra: "The fact that we were over 6 hours late, and even with my old age, I went 24 hours without sleep. I missed my ride to the apartment where I was supposed to stay and had to rent a room at an hotel nearby, adding to the costs of the flight."
Pro: "Entertainment system might have been nice if the earphone plug worked."
Contra: "The most uncomfortable seat of all time because it was broken but the flight attendant didn't care."
Pro: "Movies!! Newer plane too."
Pro: "Pleasant stewardess and crew"
Contra: "1 hour delayed flight was inconvenient for everyone"
Pro: "Quick non stop flight from Vancouver to Calgary. Has to change my flight last minute and wasn't charged for doing that. That on its own was a relief and great surprise."
Contra: "The plan was hot - no AC it was hard to sit through. The snacks on Air Canada flights get worse and worse every year. Pay more get less."
Pro: "No food offered on a 6 hour flight, but nice flight crew and good entertainment system."
Pro: "crew was nice"
Contra: "I missed my proceeding flight after Air Canada 810 got delayed by 5 hours. Although I had travel insurance tied to air canada flight, neither air canada, nor the travel isurance company alliannzzz did anything"
Pro: "Everyone was very friendly. I liked the spaciousness of the seats. I did not feel like I was sitting on the person beside me we were both comfortable"
Contra: "Constant back and forth of the carts. The smell of the food while the cart is parked beside you is rough to if you are not feeling well. Felt like too much selling going on. I don't' need to be asked so many times about food and drink."
Pro: "Friendly flight attendants, many whom seemed to enjoy their jobs and wanted to make everything a pleasant experience. Was used to Delta Airlines for over 20 years and they became the nightmare airline for Cincinnati. Best of luck to Air Canada in the future."
Contra: "Food was no where near as good as the service, needs work in this area."