Contra: "Crew could have been more friendly."
Pro: "The crew were all very polite and friendly."
Contra: "Nothing to complain about!"
Pro: "Boarding was on time and We arrived on time."
Contra: "Plane was smaller than normally flown. No room at all. 2-4-2 seat rows."
Pro: "Easy booking on Kayak! Good service overall."
Contra: "Seats were uncomfortable, it was really hot! Not enough air conditioners."
Pro: "Loved the entertainment options!"
Contra: "The crew seemed to be pretty busy"
Pro: "Excellent service, food, and entertainment options!"
Pro: "Excellent service with comfort"
Contra: "All was great"
Pro: "Friendly. Lots of food and accessories."
Contra: "The seats were cramped together"
Contra: "The lost 3 of my bags"
Pro: "Excellent employees from check in desk to flight attendants"
Contra: "Food quality was medicore"
Pro: "Treated very poorly no hotel stay in the airport for 24 hour"
Contra: "There was no child meal dispite us ordering it."
Pro: "The food and entertainment were okay."
Contra: "The staff was rude. The entertainment consoles didn’t work well."
Pro: "Entertainment was great, crew were polite and attentive"
Contra: "Not enough leg room for anyone over 6ft tall"
Pro: "I liked the food and the staff were very friendly"
Pro: "We didn't crash"
Contra: "Took too long. Build a transporter soon"
Contra: "Very small space"
Pro: "No delays Courtesy of crew Very pleasant fly"
Pro: "Service is good as well as food."
Contra: "The space. The transatlantic leg was awful because the space was really limited. From IST to my final destination the leg room increased"
Contra: "Seats were cramped. Narrowest aisles I have ever seen on a long distance flight."
Pro: "Great service, polite."
Contra: "A bit slow serving food."
Pro: "El servicio del personal a bordo fue muy bueno. La comida me pareció de buen sabor. El boarding se puede hacer desde el lounge."
Contra: "El chreck in en el aeropuerto de IAD no me gustó. Abre a las 7:10 para el vuelo de las 11."
Pro: "Service was exceelent and all crew staff were professional and friendly and courteous."
Contra: "the employees at the check in booth were so rude and unhelpful. I needed a wheelchair because I had a very bad backache, but they refused to help me and they made me wait standing up in line for over 2 hours. It was a very painful experience."
Pro: "Turkish Airlines remains my favorite - boarding process is organized, seats are comfortable, food is good, and crew is friendly and helpful."
Pro: "Easy checking reasonable wait."
Pro: "I liked everything"
Pro: "I loved the bendable headrests. Olives and cheeses are different airplane food and really nice. Plentiful blankets and pillows."
Contra: "They didn't have any child-sized headphones available for my daughter."
Pro: "Excellent service and food."
Pro: "Service was outstanding!"
Contra: "I have no complaints!"
Pro: "The company gave us a hotel for the layover."
Contra: "Seats uncomfortable"
Contra: "Absulotely nothing."
Contra: "Rude stewardess"
Pro: "This was my first time flying with Turkish Airlines, and I had a great experience. I travel internationally a lot and it has been by far the best airline I have been on. I love flights that give you a hot towel when you arrive, so that was a big plus in my book. The flight stewards were so helpful both on and off the flight. The food was delicious. Movie selections were freat ad well."
Pro: "zero customer services and i will never fly with this airlines again"
Contra: "zero customer services, rude . and i will never fly with this airlines again"
Contra: "Bathroom very dirty with odors!"
Pro: "Food was good. Service was excellent."
Pro: "Excellent flight experience"
Contra: "Delayed arrival meant my luggage didn't make connecting flight. Bad!"
Pro: "I like everything. Flight was so good."
Contra: "I like everything."
Pro: "The food was good, as was the service."
Contra: "Delays, both at Dulles, as well as in Istanbul."
Pro: "Other than what I've mentioned below, everything was great."
Contra: "It was a pretty physically uncomfortable flight. My seat wouldn't recline even a tiny bit and it was a 9+ hour flight. The flight attendant tried to help but was unable to get it to move either."
Pro: "Care and attention the flight attendance showed."
Pro: "Top of the line service!!"
Pro: "The flight was smooth, the crew was great, as was the food. I am never comfortable sitting on a plane for 9 hours. The overall experience was very positive."
Contra: "Crsmp seating,"
Pro: "Once on board, the service is very good!"
Contra: "Very long lines and long waiting time to check in."
It wasn’t possible to connect my own iPad to the entertainment system. I really like that feature. In addition, the entertainment system was spotty at times.
Was surprised how tasty the snacks and drinks were on the flight. I was also quite comfortable on economy seats. Definitely better than other domestic airlines like United and American. The exit row seats were worth the leg room.
The seat provides more space for legs to stretch than other airlines.
No entertainment or food service on this flight. Hence rating.
Pro: "Crew from Washington to Cancún were extremely rude"
Pro: "Empty middle seat; disinfectant wipes. I know these measures were implemented because of COVID but I wouldn’t mind having these last past the pandemic!"
Pro: "Baggage handlers extremely fast"
Contra: "Seat wasn't comfortable"
Pro: "The crew was very attentive and had great personality. They anticipated any needs we had."
Contra: "The Entertainment display didn't work."
Pro: "Very nice crew, precisely respects the flight schedule"
Pro: "Overall the flight was very comfortable."
Pro: "Quickly moving through the airport."
Contra: "Take out old planes. It was really run down."
Pro: "The plane was nice"
Contra: "I’m still sitting in Minneapolis so I would have liked to be at my destination. And I had to pay for the overnight accommodations."
Pro: "Entertainment was awesome. Although airlines are stingy with snacks, Delta had a good overall selection and very generous."
Contra: "Something that cant be changed overnight, however, there should be a little more Aisle space for folks pass through as my shoulder was getting beat up after every passing person and cart."
Pro: "Crew was friendly."
Contra: "Wish the seat was more comfortable. Landing was jittery and bumpy."
Pro: "The flight attendant from IAD to MSP called Bernadette was wonderful!"
Pro: "Crew was great as always. Friendly and professional"
Contra: "We had a delay that complicated our getting home but all ended up OK"
Pro: "Super comfortable seats. Lots of movie options."
Contra: "Food was not very good"
Pro: "Flight was smooth, arrived early..crew was prompt and courteous."
Pro: "It was on time"
Contra: "Plane too cold."
Pro: "Crew and entertainment options were great."
Contra: "Cabin was very loud, with jet engine noise. Could not block it out. Seats were not comfortable."
Pro: "Standard Air France flight. My wife and I like the Airbus 380."
Contra: "The flight left two hours late. Apparently this happens a lot with this flight these days because it's an Airbus 380 coming from Paris to Dulles and turning around. The incoming flight was two hours late, so the departure was late. Our arrival in Paris was late. We made the flight, but our luggage didn't. Our return flight from Paris to Dulles was half an hour late because of people from connecting flights. We arrived about 30 minutes late, but no big deal (unless you had a connection)"
Pro: "Fly attenden alwas with a beautiful smile"
Pro: "Nothing particularly stands out. I did arrive safely."
Contra: "First class did not come with lounge access? Drinks were not cold. Bathrooms were falling apart and came with a disgusting odor. Time to retire these aircrafts."
Pro: "Flight attendants were nice based on the situations beyond their control."
Contra: "Flight was delayed for about three hours, due to mechanical issues with the second engine not starting. We sat on the the plane for over an hour and half. Some people that missed their connection flights were offered hotel stay. Others that had no connection flight was not offered anything for the several hours of delay that occurred."
Pro: "The chekc in person was very helpful."
Contra: "The plane was too hot and the pilot did not accommodate the passengers request. More than just me made the same request."
Contra: "Terrible baggage check and security lines (even Pre-Check!) at JFK Teeminal 1 (AirFrance)."
Pro: "In flight tracking"
Contra: "Irregular serbice"
Pro: "That I landed safely"
Contra: "1st class was horrible."
Contra: "I have traveled with my luggage plenty of times through airports and the flight from washington to jacksonville, my luggage came back to me cracked and broken. I was surprised that Delta handling was worse than any of the cheaper flights I normally take and will not be checking any baggage with Delta again."
Pro: "Great and friendly crew"
Contra: "baggage rules, check in with baggage, change fee for flight when it was not customers issue that caused the 5 min delay! Unable to reach reservation desk on line or via phone (neither was the gate agent)"
Contra: "Seeing as I’m still waiting for my flight, more than five hours later I am not inclined to rank it highly. This airport is an embarrassment and I will try my best to never fly Delta again. Weather is no excuse for this."
Pro: "My flight was canceled but Delta rebooked me on a flight leaving at about the same time as my original flight, which arrived just a little later than originally anticipated"
Contra: "My original flight was canceled"
Pro: "Delta flew their way back into my heart this time around"
Contra: "Delayed two hours"
Contra: "Haven't made it yet... still on standby in later flight"
Pro: "Got to my placs"
Contra: "Lol put the two fattest people next to each other"
Pro: "The fact that there were no snakes on this plane :-)"
Contra: "Same issue... there were no snakes on the plane :-/"
Pro: "Flight attendants and cookies. That's it."
Contra: "We left DC late because of Delta's inefficient boarding process. We landed in Atlanta late. Our flight to Sioux Falls left early, without us. My pregnant wife and I made it to the gate 4 minutes before the scheduled departure and they told us the plane was already gone and there was no way for us to get on the plane. Our bags did make it to Sioux Falls, so my wife didn't have her prenatal vitamins, , we had no clean clothes and we were forced to spend the night in Atlanta. The saddest part of yet another terrible experience with Delta was that they offered us a "discounted" room at a terrible Howard Johnson for $72. I looked online and the same hotel was $65 to book on Kayak. So basically Delta was trying to scam us after they screwed us. Thanks Delta! Instead we paid $200+ to stay at an airport hotel. Every time I fly Delta I regret it, yet occasionally I get forced to take their awful airline to get somewhere I need to go. It never fails to add another bad Delta experience to my long list of failings from this SAD!!! airline."
Pro: "In-flight entertainment (if you brought a tablet or laptop with you), yummy gluten free pretzels, good flight attendants."
Contra: "A complimentary sandwich would have been nice for a 4 hour flight."
Pro: "The crews were very friendly and everything went as planned. It was a nice flight."
Contra: "I didnt like that my flight was canceled and rebooked for no reason. This created me big problem in Athens that they couldnt find my ticket in delta. Also I didnt like that i had to stand and wait for 3 hours in the line because my flight was canceled but no one could let us know if there gonna be any flights within the day. I slept in the airport because i couldnt find a hotel to spend the night close to the airport. They were all full and i had no time to find one since I was waiting there for 3 hours with no informational. I slept on the floor and delta didnt even offer us a blanket. That was my worst trip ever."
Pro: "The flight was smooth and the food selection was surprising delicious. The crew was very attentive."
Contra: "The leg room was much less than the last time I flew Virgin (booked via Delta) and made for an uncomfortable trip. Could not sleep as a result. If you're tall like me you'll need to book a higher seating category."
Pro: "Everything was great"
Contra: "Nothing everything was fine"
Pentru mine totul a funcționat bine… chiar foarte bine
Pro: "The entertainment system was good and the crew excellent. The person in front of me did not put their seat back which made my trip more comfortable. Loading and unloading was orderly and efficient."
Contra: "Food could have been better"
Contra: "lastminute.com was completely unhelpful in assisting with any changes to my itinerary. They repeatedly provided me with incorrect information that sent me on a wild goose chase."
Pro: "The crew was nice. The economy seating was sorta spacious, but then again, it was economy. I’m 6’2” and my knees didn’t hurt."
Contra: "It’s standard European airline. Don’t expect Cathay, Singapore or Emirates."
Pro: "Professional crew"
Contra: "Depart on time"
Pro: "In The Austria my flight was terrible couse the official people didn’t help me I was with my baby I needed help for stroller for suitcase or something else just the guys watched me with they sad face , they didn’t was nice with me !!!"
Contra: "I don’t know I was nervous in Austria just I need to tell you for Washington it was the nice trip to Washington from Washington I had just better thiothere"
Contra: "Boarding crew was nasty will never fly with you guys again"
Pro: "-maintenance had to fix an issue that the team was not transparent about for 2.5 hours. 0at least boarding happened swiftly -the male crew member was GREAT but the female crew members two of them were very short, rude, and not there to bring comfort to customers -chicken meal was tasty, but made both me and my father sick. Muffin for breakfast was mediocre as well -tv was good, but touch screen sometimes doesn't work."
Pro: "Excellent on all measures. I will definitely try to fly Austrian Air again!"
Pro: "Generally very pleasant flight"
Contra: "No complaints"
Pro: "The boarding process was short and quick. Entertainment choices were excellent."
Contra: "I was hoping for a more traditional Austrian meal but the food was just fine."
Pro: "Flight on time, and luggage was at destination. Crew OK"
Contra: "Food disappointing, dry, and tasteless, my dinner was missing half of what my husband had. Was not worth the effort to complain. Seats left you in pain, no lower back support, and very hard seats."
Pro: "Efficient boarding, friendly crew, easy flight, on time arrival"
Pro: "Very friendly and attentive flight crew, nice entertainment options, food good for airline food."
Contra: "Never been more uncomfortable in a plane seat. I’m six feet tall and my knees hit the back of the seat in front of me. I would not fly this airline again for this reason."
Pro: "Food, entertainment options, business class seats that lay flat"
Contra: "Rang twice for attendants when I dropped my phone behind the seat. Instructed at beginning of flight to not attempt to retrieve an item behind the seat and to have an attendant helped. No one responded to me, so I got it myself. Wasn’t a big deal, but I don’t appreciate being soundly ignored"
Pro: "All flights were on schedule"
Contra: "No place to put my feet. No foot room"
Pro: "On time and amazing flight crew! SO attentive and personal...seemed to really enjoy their job."
Pro: "Austrian Airlines does it right— service, food, cleanliness. This was a really terrific experience. They even boarded efficiently, having those with seats in the back board first."
Contra: "This was a great flying experience."
Pro: "Highly efficient transfer (45 minutes between flights)"
Contra: "too short a time to transfer between flights as a very long distance between gates,"
Contra: "They lost my bag and refused to deliver it to my house once it was found. It is still at the airport"
Pro: "The service was superb!"
Contra: "The flight was too short."
Contra: "May bags didn't make the transfer and were sent on to me the following day."
Pro: "Arriving alive. Attentive service was a nice bonus."
Contra: "I am alive. Everything else seems utterly petty (even the total lack of dancing monkeys!)"
Contra: "There was plenty of space, and so I rven had a chance to catch some sleep on the transatlantic flight. But Uktimately, unless you are travelling in luxury, transatlantic flights are awful."
Pro: "On time departure, friendly staff"
Contra: "GET AN AGREEMENT WITH GLOBAL ENTRY"
Contra: "They cancel the flight without letting me know!"
Contra: "Our flight was delayed by three hours due to “technical problems“. We were never updated during the weight and when we were told that the flight was canceled everyone was told to go back to the ticketing area to pick up their luggage and to find other options. When we were almost halfway there we were told to turn around and that the flight in fact was not canceled. The food was mediocre at best in the service on the plane was in adequate. They were understaffed and staff to peer to be stressed and fatigued. The seats were small and cramped and not well padded in the economy section. We are going to be flying on Lufthansa in the spring and will hope that their services are better than what we experienced on Austrian air."
Pro: "The service. Very attentive staff."
Contra: "Thechnical problems with the plane.One hour we were sitting in the plane and waiting departure"
Pro: "The outbound flight from Vienna to IAD had much better service. The return flight from IAD to Vienna, the crew didn't come back to refill water or ask to top up drinks. The food choices were more limited. The entertainment system on the flight needs a larger selection."
Pro: "easy boarding"
Contra: "bad seating. you previously provided a comfort kit but discontinued it."
Pro: "The cabin was clean and comfortable. The crew was efficient and friendly. We departed early and arrived early and the entertainment was just what I wanted."
Contra: "Nothing - it was a great flight"
Contra: "My father and I were seated in biz class but were unable to sleep because of a fan noise directly over our seats in Row 9. We complained to the attendant about it but she was unable to determine the cause. Many hours later, a different crew member identified the noise source and stopped it by simply flipping a switch. This disruptive noise could have easily been avoided but the ignorance of the crew member to whom we complained failed to solve it. By the time the second crew member identified the problem there was not enough time to sleep. This experience was extremely disappointing. We paid extra to fly business class so we could sleep, but this ridiculous crew error fouled our plans. We asked the crew to file a report about it and they did. Look into it. We expect a refund of the extra fare we paid, or else we will never fly Austrian Airlines again. I am an affluent person and I travel internationally 6 times per year. You would be smart not to anger me and lose my business."
Pro: "The venue was overall ok"
Pro: "I loved the boarding process. Everything was very organized! I was lucky to sit by myself next to the window, so i had plenty of space to stretch. The flight was right on schedule, so i didnt have to worry about making it to the next flight. Food was good. We were offered the water through the whole trip which is nice, because i always feel super dehydrated on the plane."
Contra: "I wasn't very satisfied with the flight attendants. I don't know if its just me getting used to american customer service, or me actually working at the customer service, but it's definetely not the greatest level of service. Girls were giving me an attitude and "smartie" ( in a rude way) responds which kinda made me feel uncomfortable and disrespected. I had the same experience with Lufthansa before. And once with russian airlines. Maybe its some kinda tendency to get erogant at this job, but please, don't get me wrong, its not that kinda job where you should look at people from above"
Pro: "All flight members were servicing very pleasantly"
Pro: "Seats, crew, nice plane"
Contra: "Delayed flight. Random boarding,"
Pro: "Crew friendliness."
Pro: "The crew were very nice"
Contra: "Toilets could be cleaned more often"
Contra: "The crew members on the flight from Washington to Vienna were absolutely rude and unhelpful."
Contra: "I luked the atmosphire and the silence ."
Pro: "Their first class looked very comfy"
Pro: "everything on time, good selection of movies"
Contra: "the food....pretty bad"
Pro: "Never again with KAYAK. Sorry."
Contra: "Flight from Dulles to Vienna was cancelled in the morning on the day of departure. We contacted Austrian and rebooked with Air France. The Air France flights were good overall. The food was okay, entertainment excellent, comfort good, boarding good, crew okay. On flight to Paris, the crew did not serve water during the period between dinner and the service before landing."
Contra: "The Air France flight was good overall. The food was okay, comfort good, boarding good, crew excellent."
Pro: "Wonderful experience"
Pro: "It went smoothly and my luggage showed upon time"
Contra: "Cramped quarters good thing it was a short hop"
Pro: "Very good choice of Entertainment. Crew is very kind AND helpfull.Excelent service from the begining to the End."
Pro: "Great staff , amazing dinner, and the entertainment screen size was best"
Contra: "Seats could be a little bigger"
Contra: "Frankfurt connecting flights, security, and Passport control are terribly inefficient, with unclear guides to get passengers from B gates to A gates."
Contra: "It’s an international flight. It is what it is!"
Contra: "better accommodation of passangers"
Pro: "Everything except the checking in process"
Contra: "Fight could have been on time! It was over 45 minutes late, because of the crew"
Pro: "Baggage arrived with me. Upgraded to First Class because so many of those passengers got other flights the night before."
Contra: "Original 5 pm flight was cancelled because there was no Crew or plane, even though it’s a United hub. Though flight cancelled early, United could not get me home same day so provided hotel and meal. Next day flight scheduled 7:05 then 8 am, but even that time came and went without boarding. 15 hours delayed and no hurry getting the plane to depart at the stated time. Total lack of customer service and concern"
Pro: "Touch screen is sharp and responsive."
Contra: "Food is ok. Used to be better a few years ago when the cuisine had a Southest Asian fusion style."
Contra: "The temperature on the airplane was uncomfortably warm. Not sure what was up with the AC but I had to change clothes and freshen up once arriving at my layover."
Contra: "It was late by 1 hour. Food was not enough. Was hungry since dinner was late due to delayed flight and breakfast was served at lunch time of MUC. Electrical outliets did not work in the flight and had problems in MUC for GPS."
Contra: "Water only and.. I had to asked for it. No snacks or other drinks in my eighteenth hour of flying back from Poland :(("
Contra: "Seats felt like Adirondack chairs..hard and no lower back support."
Contra: "A bass blasting private event at the airport near Lufthansa gate"
Pro: "The crew were impeccable."
Contra: "Very narrow economy seats."
Pro: "Underseat AC power and USB power was the highlight of the trip."
Contra: "Food portions were tiny. Totally dehydrated at the end of the flight, and water was passed out in 100 mL servings. Insufficient space under the seat for a backpack."
Contra: "The air on the plane was unable to be controlled."
Pro: "I wasn't expecting free in-flight movies and meals, which were very welcome"
Contra: "Seat pocket was damaged and couldn’t be used. Food was at best mediocre. Old salad, old bread, no salt with warm meal."
Contra: "Flight got delayed 9 hours."
Pro: "Cabin was clean"
Contra: "Boarding and airpot staff were horrible: rude, chaotic experience especially in Munich and Frankfurt. Main issue was rude staff... No concept of customer service ."
Pro: "Everything on the flight was very efficient and organized—the boarding process, the excellent and pleasant service, the food, and the entertainment selections. Thank you for making a long flight enjoyable."
Pro: "Excellent service during the two hour trip. No complaints whatsoever!"
Contra: "No headrest screens for entertainment but I had my phone and downloaded movies and shoes prior to leaving the US."
Contra: "Food wasn't the best but did honor my special diet request."
Pro: "Everything is good"
Contra: "Food use to be better"
Pro: "The food was good."
Contra: "The seats were not too comfortable and the video screen was small."
Pro: "W we’re a few minutes late and they waited for us. We truly appreciate their cooperation. 5 strat services."
Pro: "Efficient boarding, friendly crew."
Contra: "It seemed llike the boarding was rushed and a bit hectic."
Pro: "The service by the flight attendants was very good starting from the welcome to the end in spite of the fact that it was quite late night flight. Also by fortunate luck I had the chance to sleep as the next three seats to me were all empty in the middle block, which made the whole trip less exhaustive."
Contra: "If the seats next to me weren't empty and I couldn't lay down across all of them it would have been a difficult flight as the economy seats are not even close with economy comfort levels of other international airlines like Turkish Airlines especially the seat pitch size. Entertainment choices could be improved by more recent movies. There were very few selection."
Contra: "Not enough room. Aisle seat was too narrow and short."
Pro: "Economy premium seating was definitely worth it. I had a great sleep. Stewards were friendly and helpful."
Pro: "Better then United airline"
Contra: "Everything was awesome"
Pro: "On time all the time"
Contra: "Food getting worse year after year."
Pro: "Excellent service, on time arrival, a great experience! Everything was easy with Lufthansa, which soothed my jitters and helped me relax (as much as is possible!)"
Pro: "The check in process was fast and pleasant. Boarding was fast and organized. Food and drinks were good."
Contra: "The seats were very uncomfortable for such a long flight. Simply terrible."
Pro: "flight was on time and the crew was wonderful"
Contra: "Plane was"
Pro: "Everything was amazing Very pleased!"
Contra: "Good choice entertainment but system is slow to respond and crashed on a few occasions"
Pro: "Captain was personable and made the flight more enjoyable"
Contra: "Length, which could not be helped"
Pro: "The agent at the counter was very very helpful and accommodated us to an earlier flight. That saved us lot of time."
Contra: "Boarding three planes to three different destinations from the same gate is very confusing."
Contra: "We were in economy class. It looked like the seats my wife and I were in were smaller than the surrounding seats. The seat I was assigned was also more narrow than the one my wife was assigned. I am tall, and could not move my legs for the trip. Also, the seat controls were on the inside is the seat. I could not move at all without turning on the overhead light or screen."
Pro: "The crew was very attentive. I did not want to eat the food and the crew offered me fruit. Great A/V options."
Pro: "Short and Smooth Flight"
Contra: "EVERYTHING! They put us on a United flight. 11 hours on the plane with NO ENTERTAINMENT. They apologized at the end and told us to all fill out a complaint at united.com. I did and still haven't heard back. The flight attendants were rude and it was a horrible flight. Worst international flight I have taken in my life. And it was for an adoption appointment with a judge in Riga, and we barely made it."
Pro: "They handed out baggage claim tickets for the larger carry-on items early so that passengers had plenty of time to rearrange their items, as long as they arrived at the gate in time."
Contra: "They had 3 flights boarding through 2 doors that led to one hallway, which was very confusing. It took quite a while to retrieve the checked carry-on items, with the effect that most of the passengers were lined up down the causeway tube, waiting. The seats are so very cramped on these puddle jumpers; this was way too long a flight for cramped seats that don't recline. The entertainment was wifi that never really worked."
Contra: "We missed the connection so never made this flight."
Pro: "Best crew ever. By far most friendly staff and excellent service."
Contra: "Nothing that I know"
Contra: "This was a united flight. The personal was not helpful, only in helping me communicate with the airport in Rome to change my flight. I had to pay 97 euros for this change. I am upset and think it is not fair that I need to pay for a problem united had with their flight. I also think star Allience failed as they were not able to resolve the problem with their partner airlines."
Pro: "Everything is great. The airplane, staff, and their terminal at the airport"
Contra: "I can't find anything bad about me experience with Lufthansa."
KLM is never consistent with services. Sometimes you get lucky with great comfort and other times you are forced to squeeze in a box for a seat. The food is always subpar and they have become so unfriendly when you need help. But hey, they are always on time and they have good connections.
Delay and change of terminal last minute
Thumbs up for KLM crew, planes and Schiphol Airport, though short on staff and a little late everything went smooth, including the flight.
Wi-Fi didn’t work. Boarding was totally confusing. Guy next to me took more then his area. Constantly touching me pushing on me. Had a bag blocking getting out. Almost fell. Crew didn’t help
Pro: "Overall a nice and good flight"
Contra: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."
Contra: "Bigger seats the new ones are way to narrow"
Pro: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Contra: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Contra: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Pro: "Decent price for economy comfort seat, 4A."
Contra: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Contra: "Delay due to strike"
Pro: "economy plus seats were nice, great movie selection, especially international movies"
Contra: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Pro: "Food and service"
Contra: "Working wifi would be good. Better A/C. More comfortable seats"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "Good beverage service."
Contra: "Over an hour delayj for departure."
Contra: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Contra: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Pro: "quick/efficient boarding - good staff - good food - easy flight !"
Contra: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Pro: "Crew was nice and efficient"
Contra: "Economy seats don’t recline enough."
Pro: "Crew was good"
Contra: "Turn the lights on early making it hard to sleep"
Pro: "Best airline in the business quick efficient and outstanding service What else can you say"
Pro: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Contra: "There were several flight delays and gates were changes a few times."
Pro: "The constant smile conferred by flight attendants through the entire flight."
Contra: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
Pro: "Gaps between seats are very narrow."
Contra: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Pro: "Very friendly onboard personnel - I really had kind of homy feeling."
Pro: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Contra: "Boarding was chaotic and congested with not much information or order."
Pro: "Flying with KLM is a pleasure"
Pro: "The flight was perfect! Great food,movies and I even got to sleep !"
Contra: "All was well!"
Pro: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Pro: "I slept pretty much the whole time"
Pro: "Food was excellent, service from staff was friendly, and entertainment options were great."
Contra: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
Pro: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Contra: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Pro: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Pro: "I got some rest"
Contra: "unable to charge my phone or watch movies"
Pro: "Food was just fine, movie selection very good"
Contra: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Pro: "Very friendly service!"
Contra: "They stole my money"
Pro: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Contra: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
Pro: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Contra: "Flight was delayed due to weather in Amsterdam area"
Pro: "Cabin Crew was awesome."
Contra: "Entertainment System was not working and no Non-veg food option in flight."
Pro: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Contra: "Not much to comment on here."
Contra: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
Contra: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
Contra: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
Pro: "Quick (relatively) flight."
Contra: "Skinniest seat ever. Couldn't even lean back. I now have hunchback."
Pro: "Atmosphere, crew were very professional and friendly"
Contra: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"
Pro: "Excellent service, excellent food."
Contra: "Did not get the luggage from connecting flight from Amsterdan to Basel"