Air hostess service is good ! Food quality need to be better !
Emirates airlines does not inform there passengers of the required documents even at there counter in the start of the trip tell they don’t allow you to take your flight to the final destination. After that they say it’s not there Problem and you have to sort it out. Emirates is one of the worst airlines you can travel with.
Pro: "The crew were great"
Contra: "This time , the food could have been better"
Pro: "The crew were very helpful and the food was good."
Contra: "There was no soap in the toilets on the stretch from Sydney to Dubai. The film choice also seemed poor."
Pro: "Crew was amazing."
Contra: "Seats were a little narrow and could use new cushions."
Pro: "I would like to see you distribute toothbrush kits in economy class, even if you do not consider 7-8 hour legs as long haul flights"
Contra: "there were no toothbrush kits given out in economy class"
Pro: "The crew is good."
Contra: "The check-in is a disaster. A F-class passenger is treated as a Y passenger. Luggage limited to 2 pieces, even as GOLD FF, was made to pay US$200 dollars on a ticket of already 3,500 dollars and the price is the same for F-C-Y! The treatment was really commerce, as if the check in gets a commission"
Contra: "Delayed flight and the procedures took very long."
Contra: "Having Christian music to listen to on the flight as an option"
Pro: "Today amazingly the service was too good, the hostesses were coming forward and asking if we needed something and making the journey comfortable."
Contra: "Was nicr"
Pro: "Great crew, good legroom and comfortable seat"
Pro: "In flight entertainment was excellent"
Contra: "My first flight the seat was towards the back and was smaller than others."
Pro: "Everything was outstanding"
Contra: "Nothinng really"
Pro: "General flight was good. Loved the food."
Contra: "Beeing more than an hour delayed"
Pro: "The seats on the A380 are a bit larger and offer more leg room. The food is always good and the service is first class."
Pro: "I like the dealing of staff members"
Contra: "Didn’t like behavior of Dubai airport’s staff. They were too rude and Newark wheelchairs helper were asking for too much tips. Are they allowed to ask for tips and speak rudely with senior citizens. Please give attention towards these problems"
Contra: "Staff don’t smile! I ask for hot towel the crew didn’t give me any!"
Contra: "They changed my pre reserved seat without telling me and I was by the bathroom. Super uncomfortable the entire flight."
Pro: "A footrest would make the flight perfect."
Contra: "No footrest. Legs got tired. Felt like lifting them up."
Pro: "Professionalism of flight crew. Movie & entertainment selection. Overall cleanliness of aircraft."
Contra: "Ground crew was not well organized. Lacked attention and professionalism. Bad way to start a flight."
Pro: "Didn’t get this flight as we were so delayed."
Pro: "Professional and friendly staff"
Pro: "Every thing was good"
Pro: "Very comfortable flight in A380"
Contra: "Boarding at Melbourne was late and somewhat shambolic. Flight attendants did their job but not with enthusiasm or friendliness. Emirates flight attendants seem to have lost some of their enthusiasm and friendliness."
Pro: "The overall experience was good."
Contra: "The non-veg food option was limited to a prawn dish only which may not be a good option for all. Should have a chicken or goat meat alternative."
Pro: "Food ,seat,everything was just great"
Pro: "Great legroom good food and lots of entertainment. The little comfort packs they give you are awesome as well!"
Contra: "Everything was great!"
Pro: "On time, entertainment good crew"
Contra: "Food was bland"
Pro: "Good entertainment system and nice staff."
Contra: "I have 2 six-hour flights connecting in Dubai. Only one meal on each. Seems pretty stingy."
Pro: "Seating Services Entertainment"
Pro: "None was satisfying"
Contra: "Every thing was bad"
Contra: "Not having an aisle seat made it very difficult for my handicapped husband to get in and out of his seat. We had to wait for our neighbors to step out of their seat and take advantage to do the same. Felt very claustrophobic. Service was not good, we rang the bell several times to get some help and no one came to our assistance and we gave up after that. The crew told us they had run out of some juices that we would have liked."
Pro: "Good flight. Crew was professional, but not warm and welcoming . They were very accommodating when asked to switch my meal and for my daugters toy."
Contra: "Food again was too spicy. Please give a vegetarian option that includes dairy, fish and chicken."
Pro: "Crew onboard - do great on a very busy route Punctuality- on time departure & arrivals"
Contra: "- older planes - no amenities like pillows, blankets , kits - food is geared towards spicy, with no options for anyone who prefers a lighter continental option. - touchscreen did not work. Constantly having to tap hard is probably annoying to the person in front, also Worry that the TV heating up is probably not great for the head resting on the seat"
Pro: "Flight was comfortable"
Contra: "Not enough Veg food even though requested well in advance."
Pro: "A few of your flight crew were very nice and apologized for conditions. Free wine."
Contra: "Pissed poor equipment, awful food if that's what you call it, cramped environment. And the fact that on both out going and incoming flights I had things stolen from the over head compartments."
Pro: "Everything was great. I didn't want to get off the plane."
Pro: "Flight wasn't filled. Takes off and lands at not-business ideal times so it was perfect flight for vacation. Crew remained quiet and left lights off full flight instead of turning them on and off"
Pro: "The flight was empty and the luxury to choose your open row of seats"
Pro: "The crew and leg room"
Contra: "Food was very spicy and oily. My 3 year old three up after consuming the fried rice. Boarding was veru chaotic."
Contra: "Tough to get a drink"
Pro: "Connection flights less time spent in transit"
Contra: "Crew not very friendly"
Contra: "Food was not given properly, no snacks was there which I get in between breakfast and meal every time I fly from Dubai to Boston or the reverse. No kit was given which includes brush, paste, eye covering band. Last time I travelled from Boston to Dubai the food was completely frozen and now this!"
Pro: "The good was good and the staff treated us with respect."
Contra: "When I reached at Dubai l could not get a seat to come to Boston as they had overbooked. But it was a blessing for me as I was given a free round trip ticket from Boston to Kenya to use within one year and for that I thank you."
Pro: "Flight still arrived reasonably on time despite being delayed. Service is excellent!"
Pro: "Activity bags for children, lots of legroom, great entertainment selections - new movies, nice individual screens, great colors and lighting and a nice smell. Flight attendants all nice and helpful, love the flight attendant outfits."
Pro: "Very spacious . The landing in Lagos was perfect"
Contra: "They ran out of food choices"
Contra: "I would never ever travel on Emirates They got the passenger off the plane due to a chip issue on one of the passengers British passport , all 4 passengers were stranded in Dubai for 72 hours without any help with accommodation or food , 3 passengers were kids and they were not allowed to board without any reason , finally re routed to London without a connecting flight to USA , this is day 6 and still fighting with them for a connecting flight This has turned into the worst night mare , have so far spend 948 cell phone minutes , several phone calls , several supervisors involved but no resolution I am seeking legal help in this case as I have everything on my end and still no where Also when contacted vayama booking agency , every time wait was over 45 mins to 1:50 mins , have records of all calls and wait times I was bounced back bra travel agency and Emirates and still no where"
Pro: "Emirates is the best flight I've ever taken!!! The food, the drink, the service and the entertainment all surprised me! I'd like to take their flight to all the countries!!!;)"
Pro: "Variety and choice of media entertainment was excellent."
Seatback unit very difficult to make work.
The airport at Bucharest is a nightmare. Rude agents at the Delta partners desks and no directions for finding the correct place to go. Boarding at Amsterdam took over one and one half hours by the time we were sent through three security lines at the gate. No explanation for why we were herded through one line and then sent to another and then finally through another security procedure where they wiped us down for something. Atlanta was probably normal for there. All three legs of the flight were late but I did make it home after a very frustrating and exhausting 24 hours. At this moment I feel as if I will never go anywhere again,.
The check-in boarding counter only had 1 employee, the flight was running 20mins late.
You should be less stingy with the free snacks. This was a 4+-hour flight that already started 90 minutes late. I was allowed one snack choice. I picked almonds and was given a 0.5-oz bag. Really? You couldn’t have given me 2 bags when they’re that small? Or let me choose two different snacks? For such a long flight! Because the flight was bumpy, there was only one snack service, about 2 hours into the flight. That’s fine - you can’t control the weather - but knowing that the normal 2 services was reduced to just 1 - AND that we had left Atlanta 90 minutes late — all the more reason to be more generous with snacks! Frankly, your snacks should be bigger portions anyway. I felt like your airline was being incredibly stingy.
Delayed departure. Made me have to pay more for parking and had to call out of work.
KLM flight sucks! Not very active about telling passengers to put in their mask over the nose. 🙄
All 8f rhe main dishes in business class had cumin or other sharp spices which I can not tolerate
Anyone that purchased a Delta 1st Class seat should have access to the Delta Sky Club. My wife and I purchased 1st Class tickets for a Delta flight from SeaTac to Washington Dulles but were denied entrance to the SeaTac Delta Sky Club because we did have an American Express card.
Contra: "This plane was too full for social distancing. I was really skeptical about this flight as it relates to the COVID pandemic."
Pro: "Everything! the best part was that the they kept the middle seat empty!"
Pro: "The crew was good, and the airline tried to make our wait in the airport as comfortable as possible."
Contra: "The four-hour delay was really hard. Since it was in DC, I don't know why it took so long to get another plane."
Pro: "Crew was great"
Contra: "We had to go back to the gate to correct an interior light problem."
Pro: "Most comfortable seats of the three flights. Crew friendly and attentive. Acted like they enjoyed their work."
Contra: "Luggage still in Atlanta with Delta."
Contra: "The Entertainment display didn't work."
Pro: "The crew did their best to deal with delay."
Contra: "There was an absolutely awful job done by both Delta and Kayak of informing us if additional delays, new gate assignments, when the plane would be reboarded. Also, people were quite angry that the plane had to be cleaned between the time we got off and the time we reboarded. Just get us home."
Pro: "Very nice crew, precisely respects the flight schedule"
Pro: "Overall the flight was very comfortable."
Contra: "The flight was delayed over two hours"
Pro: "Information communicated about delays."
Contra: "- more communication (any!) about bag status when landed - flight delay due to too many/too heavy baggage. Long delay was said to be due to making sure our baggage would accompany destination. Upon arrival, bag was left in NYC but this wasn't communicated. No info on bag status at airport or via ema"
Contra: "First class seats were too close together. It was very difficult to get out of you seat into the aisle. Food was not what it should have been for 1st class There was no wall between 1st class and coach giving little privacy when I worked my laptop. it was in direct view of the middle seat in coach"
Pro: "Very good"
Contra: "Seat assignments should have be provided at check in."
Pro: "Crew was great especially Fawn. Best flight attendant I’ve had."
Pro: "The crew was dealing with NOVA/DC residents"
Pro: "Coming from Europe Alitalia and Delta did an EXCELLENT job at assisting the passengers get rid of their luggage just as soon as we were done going through customs... I don't usually fly on this route, but I thought it was perfect. Transfer between Delta terminal was a breeze too..."
Contra: "I usually don't fly from JFK. The food court was expensive (18 dollars base price from a burger seems a high even for an airport. I don't fly from NY normally - so maybe I need to tune my expectation for the locale, and it may have NOTHING to do with the airline company."
Pro: "Very smooth and friendly TSA personnel at the security point. Very friendly and respectful of the military. My husband is a Vietnam veteran."
Pro: "I liked the service to see if there was a chance to upgrade because of the connecting flight and even though there was a delay in the plane arriving to Alaska, the quick turn was excellent and we were in the air within a short period of time."
Contra: "The comfortability and that’s rear even if I had the middle seat. I had it on my way towards Alaska and didn’t have any issue"
Contra: "There was a mechanical delay and I ended up missing my flight. Even though I arrived 10 minutes prior to departure."
Pro: "Having three seats."
Contra: "I had three seats to myself! After getting elbowed all the way from Amsterdam to Minneapolis, I was tired and I slept three good hours."
Pro: "The service is very good from the beginning. The flight attendant is very caring thanks so much."
Pro: "On time"
Contra: "Seats did not recline"
Contra: "The aircraft is too old, MD-88. I don't know how Delta is flying that type of aircraft. Is very risky"
Pro: "Another safe flight. Crew was very attentive."
Contra: "Flight cancelled due to weather that was never bad but on the potential of bad weather. Had to scramble so my 18 year old son was not stranded overnight in a strange place and Delta does not help. Only rebooked a flight itinerary for the next day for a 4 hour flight with connections on a 1 hour direct flight. Spent an hour on line to figure out what to do. #neverdelta"
Contra: "Plane delayed 4 times for a total of 4 hours"
Pro: "The flight for getting us therw"
Contra: "No food and no entertainment"
Pro: "Pleasant flight, plenty of entertainment on a long flight."
Contra: "Delayed our flight, had to buy another hotel night to accommodate and restructure our schedule, but it was pleasant other than that."
Pro: "The flight staff were very attentive and courteous. I was asleep when drinks were passed out. The stewardess went out of her way to get me a drink after I woke up."
Pro: "Quick boarding, clean plane, good entertainment system."
Contra: "Used a neck/back pillow and jacket against hull to try and keep my shoulder and arm from freezing solid. I usually sit by the window on a couple dozen flights per year, and it has never been this cold on my arm. I wonder if a heating pad would work on their outlet?"
Pro: "The snack was nice."
Pro: "The crew was friendly, relaxed, made everything seem like a breeze"
Pro: "The staff was excellent, and very patient with the customers"
Contra: "Being 6'2", the leg room left a lot to be desired, and I was cramping after approximately 9 hours flight time (flight to Tokyo)."
Pro: "I could be wrong, but the seats were very comfortable (for a plane) and I felt my knees weren't as close to the seat in front of me than other airlines. So that's a plus."
Contra: "Flight delayed. Had to hurry to get to my train."
Pro: "Comfortable flight, ample leg room, and the chairs were pretty plush. Comfort+ is pretty nice"
Contra: "On my first flight they forgot to turn the wifi on. I have unlim data but obviously can't use while in air; no big though."
Pro: "flight attendants were great."
Contra: "not enough leg room and space. The business class should be at the minimum for economy."
Pro: "There were a lot of free movie options for a 6hour flight. The tv was new and had good definition. The food offered was quite substantial. The staff kept coming around with water and asking if there was anything else we needed. They gave free blankets. The lavatories were a little larger and more well lit than other airlines."
Contra: "The seats did not recline for anyone on the plane."
Pro: "The crew was polite and friendly"
Contra: "My second plane had sooo much moisture coming from the cooling system it looked like the passengers were getting gased and I kept getting wet from water condensation falling on me in a window seat as I tried to sleep from having such an early flight to begin with only to be told it's delayed 3 hrs without explanation."
Pro: "Free drinks in Comfort+"
Contra: "Very poor job . I had bad experiences."
Pro: "Excellent service . Good customer service"
Pro: "Didn't need blankets in plane, warm temperatures all the time. On time landing"
Contra: "little delay in departure"
Contra: "It was warm on plane"
Pro: "Good Timing"
Pro: "crew and service are great."
Contra: "the last leg, Istanbul to DC was completely full. i was seating at the back (33K). after the meal, i wanted to recline and the man behind me started yelling as he has water on his table. i apologized and asked if i can recline the seat and he yelled again and said i cannot recline my seat. i talked to the flight attendant and she wanted to move me to a middle seat. i declined and eventually the man said i can recline my seat. but i mean, seriously, i got yelled at for trying to recline my seat and got no apologies from anyone."
Pro: "The seats have more room. The food is good. The in-flight entertainment is great. The cabin crew is wonderful."
Contra: "Nothing. Everything was great."
Pro: "Food, clean washrooms, attentive flight crew"
Contra: "Seats could be little wider"
Pro: "Screens at each seat"
Contra: "Food was terrible, the WiFi wouldn’t work even at $15"
Pro: "Crew was fantastic and service was awesome"
Contra: "Business class seats are not very comfortable like Qatar or Emirates."
Pro: "The business lounge in Istanbul, Turkey was 2 floors, full of food, drinks, place to sleep, shower and sleep. The staff was superpeb."
Contra: "A man in the business lounge took my home address and cell number and told me that I would get a complimentary ride home. But when I arrived at the Business counter at the Dulles International Airport, they informed that no such program is in place."
Pro: "As always Turkish Airlines has exceptional service"
Pro: "Travel on THY within Turkey and between countries. Service excellent, food is great, amenities abound. Always travel THY when I can."
Contra: "Nothing to dislike! My favorite airline."
Pro: "Friendliness of crew."
Contra: "Very bad seats."
Contra: "See volume issue from earlier."
Pro: "The crew was kind and the food was good, the birding process was quick and easy."
Contra: "I had to ask 5 times in 15 min. for a blanket before anyone paied me attention. It takes way too long to have your food tray picked up after meals are served. This is important for me as I travel with a small child."
Pro: "Food and crew were excellent, price was good."
Contra: "Long layover was hard on me. No place to sleep while stuck all night at the airport."
Pro: "I thought the flight attendants were excellent!! They were the best crews since the beginning of our journey. I wish I had their names. They were one young lady and a tall man. Thank you very very much!!"
Contra: "I feel the seats are too narrow and space too tight. Other than that, all good!"
Pro: "Food, entertainment, crew were all great"
Contra: "Very cold in cabin"
Contra: "They don't speak very well English"
Pro: "Food, entertainment, and crew were great!"
Contra: "The food wasnt good"
Pro: "Friendly Cabin crew Entertainment was above average."
Contra: "First of all I have tons of complaints regarding the airport at Istanbul. They have a poorly managed airport and it was so crowded. The cafeteria and places to eat around in the airport were horrendously expensive and they didn't have services like wifi(had to buy it for $8 an hour and it sucked) and drinking water. As per Turkish airlines, the staff in the airport were poorly equipped to deal with emergency situations such as snow. I was flying during the snowstorm and wasn't expecting my journey to be easy. But they should have increased their resources to help people out in such cases.Their help desk was crowded with almost 500+ of people all the time and they only had 2 people to answer their queries. Also, the staff couldn't understand English properly and seemed irritated when I was trying to explain things in English. I had to stand an hour on a line to get my temporary visa issued only to be referred to another line (yes! i waited for an hour to get to the desk and was told to go and sit in another effing line). It was also because most of the signs/boards in the area were written in Turkish only and I didn't know what they were saying. I had to pay for my own hotel during my transit because the line for the hotels was almost two miles long. And when I arrived at my destination, both my luggage went missing. The crew on board were nice and helping people. I do not blame my bad travel experience entirely on Turkish airlines however, the airport and airlines both are not prepared to deal with situations that are unexpected. I also realize the snow storm was the main factor behind everything however any airlines that boasts itself to be a top class international airlines should have means and resources to manage(at least try) their passengers and airport during any situation. No matter what I am never flying with Turkish airlines again."
Pro: "The flight attendants were lovely, they worked smoothly and did their best to manage an unpleasant situation. The facilities are also excellent, and as always, the fresh flowers and hand lotion and such in the toilets was a nice touch."
Contra: "The food was not up to standard this flight, mostly passable, but our pasta inexplicably tasted chlorinated, as if the noodles had ben boiled in pool water. It's a mild complaint, though. Plane food isn't always sterling. The true problem, unfortunately, was in the form of other passengers. Despite having an excess of available space to stretch out, our seats were surrounded by utterly out-of-control children. Crying babies is understandable, it can't be helped, but if your children are running up and down the aisles [including during the landing], sitting on other passengers [myself in particular], and lying down in the aisle to sleep [and the flight attendant had to ask multiple people whose child that one was because no one wanted to own up, apparently] they have no business being on a plane. I don't even care about the annoyance at this point, their behaviour was inherently unsafe and the parents just didn't care."
Pro: "Even in economy, TK serves two full meals, with beer/wine as beverage options. They also give an overnight bag with slippers and other helpful goodies"
Contra: "The level of service by the cabin crew was really disappointing. One of the flight attendants asked me to switch seats with the woman seated next to me (although I had pre-selected my seat). I obliged, although I think that the cabin crew and/or gate agents should have given more thought to giving her a better seat assignment, like a bulkhead seat. This woman was uncommonly large with mobility problems, so it was difficult for me to get up when I wanted to. The entertainment system malfunctioned about an hour into the flight, and I had to flag down a cabin crew member on 3 separate occasions to ask them to look into it. No one ever bothered to follow up or attempt to resolve the problem. To make matters worse, the entertainment system is connected to the entire electrical system, so I couldn't use the "call cabin crew" button, or the overhead light - meaning I was stuck in the dark for HOURS. Only after I demanded to be given another seat did anyone do anything, and with zero apologies."
Contra: "The food was no good. The airplane was so hot sometimes I couldn't breathe"
Pro: "Food is always good."
Contra: "They let everyone board at the same time, REALLY??? Eco seats were tiny for a 12 hour flight, miserably uncomfortable."
Pro: "Choice of in-flight entertainment was excellent."
Pro: "Bussness class."
Contra: "Flight was delayed a little."
Pro: "Food was much better than a number of airlines."
Contra: "bathrooms got messy."
Pro: "outstanding flight assistances, excellent food."
Contra: "Refused to refund cancelled flight"
Pro: "The flight was smooth (good pilots) and the service was great."
Contra: "The space between seats."
Pro: "Very spacious, lots of room, on time. A nice experience overall."
Contra: "Snacks weren't free. No entertainment, but to be expected on domestic flight."
Pro: "Food was excellent,lemonade was great"
Pro: "Crew was fine; food fine."
Contra: "These were probably the most uncomfortable seats I've ever flown in. I'm only 6 ft 1 inch, so I'm not unusual. I could not sit with my knees facing front; I had to splay them out. The tray table would not come all the way down flat before it hit my knees. If there were a lower rating than poor, the seats would have won it; Movies were among the worst ever. where do you get them?"
Pro: "the crew, meal, flight, every thing was excellent"
Contra: "It was nothing about the flight itself but the about the Istanbul terminal. If Turkish airlines wants more people to travel through Turkey should improve the following: 1- Should make free Wifi available to every one. 2- Should keep the bathrooms clean at the terminals."
Pro: "Food / service / timeliness"
Pro: "Loved all around."
Contra: "I loved it."
Contra: "they have no good service at all, no smile face at all. they treat customers like as if we are traveling for free. checking counter are all look like they have bad day, they are in a bad mood."
Pro: "We were very satisfied with the service and friendliness we will dfinitely look up turkish airlines on the future."
Pro: "All of the above , on this flight. it was just as expected and better. Thank you. Thought you might want to know my opinion of our flight from Washington to Istanbul on Jan.27.2016, it was the worst flight on any airline we had before. The crew was unprofessional at best, no one knew his or hers duty. the most was the cook who took the orders for food and 2 hours later came to apologize that he did not have the food or that the food was ruined. It was like a joke all along the flight. I hope the at crew do not work for your company anymore."
Contra: "Excellent service"
There was no choice for the type of food I was getting, but everything was very tasty. The crew was very nice.
Pentru mine totul a funcționat bine… chiar foarte bine
Pro: "The raw was empty and I could sleep whole 10 hours"
Contra: "Choice of movies and TV programs"
Pro: "Overall Austrian was fine. Smaller plane and people were professional."
Contra: "Certainly don’t expect the luxury of SE Asian or Middle Eastern airlines"
Pro: "Food was quite good, and they were great about continually offering beverages throughout the flight."
Pro: "The crew was good , funy , atentifly and kind."
Contra: "Was ok."
Pro: "The flight attendants were quite personable and engaged."
Contra: "Flight was delayed more 1:15 and it is a 35 min flight. If this happens so late in the night is even worse."
Pro: "Perfect timing between flights."
Contra: "A small sandwich would have been nice:)"
Pro: "thebflight wqs smooth and on time"
Contra: "snack they gave something sweet at 07:00 AM"
Pro: "Friendly crew with a wide range of entertainment options"
Contra: "Smoother boarding. Was great once on board."
Pro: "Service was outstanding!"
Pro: "Luggage came extremely quickly"
Contra: "We upgraded to business and paid way more than the flight over and the service was much worse. Food wasn’t as good and not nearly as much."
Contra: "Austrian Airlines cancelled my flight with no notice, technical difficulties. Woke up before 5 am and went to the airport to find out, then waited in line for two hours to get re-booked on a flight the next day. Really poorly done. No compensation. Would not recommend Austrian Airlines, ever. -Mark Cox"
Contra: "Paid 1,000$ and we got a standby ticket. How is this possible? Will not book through Kayak again."
Pro: "Fast, organized boarding, on time departure. Crew was courteous. Good food for airline food. I have only had positive experiences with this airline."
Pro: "The crew was friendly, seats were comfortable and boarding was prompt and fast."
Contra: "The food was not good at all and the entertainment selection was so limited. This was so weird because coming back from Vienna it was the complete opposite."
Pro: "The stewardess is very polite and accommodating n"
Pro: "Crew was nice and very accommodating. Food service timing was good. Restrooms serviced every one efficiently. Electronic service outlets are quite helpful and thoughtful."
Contra: "Only at boarding we were notified to be TSA screened, we ended up the last passengers to board and caused flight delay... Electronic check in did not provide food selection, specially for individuals who suffer some food allergies... Boarding process to be revised taking in consideration last minute matters to be better coordinated."
Contra: "See red comment above."
Pro: "The cabin and gate crew provided a very friendly atmosphere. At the gate, the staff were very efficient in getting passengers on board despite the 20-30 minute delay. During the flight, attendants did a good job making sure meals were on time and drinks were offered often."
Contra: "Since the plane clearly came from another destination, the cleaning crew at Vienna International Airport could have taken some more time to vacuum the floor and wipe down the surfaces in the passenger cabin of the aircraft."
Pro: "The personal service, the meals and the accommodations - wonderful!"
Pro: "Short flight and got a snack"
Contra: "Boarding was a hassle"
Pro: "Love the 767 seating layout with 2-3-2 seating. My hubby and I got 2 by the window/aisle. I like having 2 aisles for walking around. Pasta meal was much more tasty than the chicken meal."
Contra: "No free wi-fi. But, that wasn't a big deal. Just seemed unusual. If they did have it, they didn't let you know about it."
Pro: "clean airplane. staff friendly and helpful. good movie selection"
Contra: "austrian and lufthansa have the worst seats in the industry. good for seating for about 30 minutes ONLY. so tough that make the trip feel even longer. a charger is needed in economy (at least one every two seats). wifi has not made it to this long haul flight yet."
Pro: "Safety, timeliness, friendliness of staff"
Contra: "Entertainment is outdated"
Pro: "Everything was at the good level. Professional people to work with."
Contra: "Not enough room for overhead bags. Had to put mine in the front of the plane while I sat at the back of the plane. What I really didn't like is that I called Kayak to include my Global Entry number on my boarding pass. They said it would be there and when I printed it, it wasn't. So coming back into the states and thru customs took waaay longer than it should have with those chaotic and ridiculously long lines. I didn't bring my Global Pass card with me and will from now on!"
Pro: "The economy seats had as much leg room as the Premium Economy seats on Luthansa, so the comfort over a long flight was better than I expected."
Contra: "The charge for checking a 2nd bag was $100 which I thought was much too high. Food was average and not enough given that we were on the plane for over 10 hours."
Contra: "I wanted to buy an checked-in luggage, but Austrian site did not worked properly, repeatedly gave an error message. I ended up buying it at the counter desk, in the airport, at a much higher price."
Contra: "We sat on the tarmac for 2 hours because a crew member did not have the proper paperwork. This is incompetence. The trip was long enough w/o adding another two hours due to poor planning. This was completely preventable."
Pro: "The pilots are very skilled and keeps you informed about every single “bump” during the flight. Flight attendents are very nice, pleasant, polite and helpful."
Contra: "We left from Vienna , two hours late. This kind of problem supposed to be fix it , before.i like to fly with Austrian Airlines, isn't the first time, but now for me , to so long was a big problem"
Pro: "Great grew, great flight. Thank you!"
Pro: "Flight was cancelled. Waited over two hours to be rebooked. Nothing was offer. Special meals was not available for a flight that is over 9 hours. No other food was available."
Pro: "Food, wine, crew, physical comfort were outstanding. Excellent overall! Austrian continues to abide by the highest standards. After 14 years it still is one of our two favorite airlines in the world."
Contra: "Boarding was chaotic, cramped. Passengers kept lining up only to be sent back to the end of the line after documents were checked three separate times. Only first class passengers were allowed at the gate. Chaotic and frustrating. Not what one would expect of Austrian efficiency!"
Pro: "It was pleasant all around"
Pro: "friendly, helpful crew"
Contra: "I paid a premium to book a direct flight (ages ago) and then had to rerouted last minute (same day) with no reason given other than "it's our fault". I inquired about paying to change destination city and or seat to a premium seat (for the 9+ hour flight) when I recvd the reservations for the new flights that were made at the airport around 8am for flights that left at around noon and 3pm. I was told no better seat(s) was available. However, a half hour before the flight was boarded several announcements were made regarding all the upgrades that were available. Liars annoy me."
Pro: "The crew worked so hard and were always ready to do more for any problem that arose, be it, mothers with babies, the elderly and infirm, the less than gracious occasional passenger, or younger children. The entertaining things on the individual screens also helped make the long periods of sitting more manageable for young and old."
Contra: "I didn't like how the passengers in general, left the cabin of the plane in such a mess! The crew came through several times for refuse, so I couldn't understand. Leaving pillows and blankets should be the only thing to clear out. Maybe a note on the TV screen could say, "a tidy plane helps flights be on time :-)""
Pro: "Everything was wonderful ,except for the poor food."
Contra: "The flight was 9 and half hours and the food was very poor, I was starving ,maybe AA can improve that, it would be nice if they could add a little bit of fruit and a yogurt for a good digestion .Also, the sandwich they gave us at the end was so small ,maybe they can give us a real sandwich instead ..Sorry AA ,but you need to work on that .For the price I paid I can fly United ,they don't let me starve."
Contra: "We were stuck on the ground at London for what seems like ages."
Contra: "One of the flight attendants had an attitude problem, which put a wrench in my otherwise pleasant flight."
Pro: "best blanket in any business class. should be sold on line."
Pro: "The crew"
Contra: "The lack of space. It was a good thing it was a short flight"
Pro: "Not at all a comfortable experience, but I suppose it served its purpose."
Contra: "Seats in economy class are way too crowded, plane was too warm and air was stale (and had an odd odor). Choices of dinner selections ran out quickly, and serving any type of curry (the only option left) on an 8 hour flight is a very questionable choice.... Staff gave some people the full can of drinks, while others only a half glass. Also, even though there was not much turbulence throughout the flight, the plane was still VERY shaky for the majority of the time in the air. Not very comforting for those who are not frequent flyers. In the future, I plan to stick with British Airlines."
Pro: "Very professional and friendly. The food was delicious and really appreciated the extra rolls!! Seats were very comfortable."
Contra: "The entertainment selection for adults was very good (really liked the documentary section and Asian movie offering). However they need more films or programs for ages 2-10 .... There is a section for family and kids but almost all of the movies are more appropriate for ages 9 and up."
Pro: "We liked that the boarding process seemed to have been streamlined and organized from other flights (this was a UNITED flight which we flew through Austrian Airlines). It was efficiently done. We thought the selection of movies to watch were terrific. So glad to have caught up on several I had wanted to see. Considering we had a 3 hour delay, I got to catch up on ALL the movies I wanted to watch!"
Contra: "The plane was delayed just over 3 hours by a mechanical problem with the radar. We taxied to a remote gate while they tried to fix it. Original estimates were an hour, but it ended up being 3 hours. We stayed onboard which was probably best in this case - but having been trapped by United on a flight many years ago from 4 pm until midnight with 3 small children and then told to come back at 7 am the next day - I am very wary of the airline now and actually drive from Washington to Chicago as we could have done that in the time they trapped us! This flight was practically empty however, so unlike many transatlantic flights, we could spread out and were more comfortable than usual. So that was lucky for United otherwise my scores might have been a LOT worse! Also, we hadn't eaten, figuring that we would eat dinner on the flight. So after 3 hours we were a bit peckish! The crew came around with a cookie and water. Really think that might have been a little more especially considering the flight had so few passengers. So we arrived back in DC just about 10 pm and, after clearing customs and getting bags, were home to Arlington about midnight - 5 am our time! Given the conditions and circumstances, the crew did a good job. I would like to think that Austrian Airlines would have some input with United. The outbound daytime flight from Washington to London had been simply terrific with a wonderful crew - new to the route I think. They gave as pointers as to what we were seeing out the window, which we always appreciate. Just as my daughter wondered what we were seeing out the window, the captain would tell us. So in short, the outbound flight was in a different league to the return flight. But that's down to United and not Austrian Airlines. And these things happen and I'm glad we didn't have to change planes or make other plans."
Pro: "My ability to manage my reservation on United's app as great. I am a Mileage Plus member and thought it would be difficult since I had booked through a third party."
Contra: "I made special meal requests on Austrian's website under manage my reservation after my booking. Those requests weren't transferred over."
Pro: "Seat back tv’s"
Contra: "Flight was delayed over 3 hours, food was mediocre at best"
Pro: "Seat, entertainment, food, plane"
Contra: "Crew attitude"
Contra: "Did not fly to D.C. (or with Lufthansa at all) as that flight left before our first flight arrived. We had to wait 3 hours in the customer service line before we were told we could not fly out until the next day, which caused me to miss work (even though I gave an entire day as a buffer)."
Pro: "The flight was seamless,appreciated the frequent food and drink service"
Contra: "The boarding was priority and then everyone else. Didn’t realize economy boarding had no real order."
Pro: "Good crew unlike previous experience a few months ago"
Pro: "Comfy, good food and crew"
Contra: "Very disorganized boarding"
Pro: "They were on time at departure and arrival which was great because I had only 45 minutes for my connecting flight and had to go through passport check."
Contra: "nothing at this time"
Pro: "Friendly and professional crew, toys for the child."
Contra: "My luggage was lost and not located"
Pro: "Good movie selection"
Contra: "Not enough room for food tray to come down. Food was horrible."
Pro: "Easy. Clean. Friendly. Helpful with food allergies concerns."
Contra: "That we had to pay extra fee to reserve our seats"
Pro: "we liked the crew,"
Contra: "the rows were very close to each other, and space was tight between the restrooms, not much room for moving around and having some exercise"
Contra: "we didn't make it. None existent communication."
Contra: "It was one of the best flight of my life. Thr crew was absolutely super professional. Very clean aircraft, flight on time and excelent service. This flight proofed that everything is possible. Kidneys and smile were key factors"
Contra: "Moved boarding gate without notice"
Contra: "Our flight from Tel Aviv on Lufthansa was 20 minutes late. We only had 40 minutes for our connection in Frankfort but made it to the gate 5 minutes early. The gate was closed 10 minutes early and they would not let us on. There were 17 of us, 10 of which were children. They would not let us on BUT we’re able to spend 30 extra minutes at the gate, not on the tarmac, to remove all of our luggge off the plane. It would of taken them less than 10 minutes to let us in the flight. I don’t even know what to say about the complete lack of any competence."
Contra: "No space, no entertainment. Yuck!"
Pro: "Held the plane for late arriving transfers. Good food."
Contra: "Tiny space for 8 hour flight. Men not sharing arm rests or leg room. Really really uncomfortable."
Pro: "Food is better than other airlines, keep it up!"
Contra: "breakfast was just a muffin. used to be a real breakfast with bread, butter etc. would be nice to bring that back"
Contra: "between lunch and supper snack one isle had only one water serving and my isle had none. So for 6 hours we had no water serving. This is why I gave crew rating OK only. Also the supper pizza snack was horrible. By comparison, United gives full drink cans so they last longer. I suggest Lufthansa also should serve full drink cans in long flights."
Pro: "The crew was very friendly and went above and beyond."
Contra: "The boarding process is unorganized as passengers do not board by aisles...just pushing and shoving"
Pro: "Friendly staff! Clean and comfortable!"
Contra: "We sat in the back of the plane, so when we were served food and drinks, they had run out of items by the time they got to us."
Pro: "Flight attendants very nice and efficient"
Pro: "For airline food it was very good. Lots of offers for water & drinks."
Pro: "Seats were comfortable and crew super friendly"
Contra: "Choice of food and entertainment could have been better"
Pro: "everything was good."
Contra: "It was no choices with meal because everybody took the chicken. Food can be better. Stuff can be more cheerful..."
Pro: "The food was pretty good. Entertainment selection was good!"
Contra: "Boarding was delayed for some reason. It seemed like every baby in the world was on the plane, and they all cried at the same time. Of course, Lufthansa can't help that. The on-flight entertainment system was painfully slow."
Pro: "The meal was very delicious and had a good selections of different movies. The crew was attentive and helpful."
Pro: "The cabin crew was welcoming and kind. The trip was comfortable as well"
Contra: "Non that i know of"
Pro: "I love the comfort and the space in the airplane"
Pro: "We were impressed with every aspect of the flight. Will most defiditey use this airline again."
Pro: "Great movie choices"
Contra: "Temperamental touch screen was frustrating."
Pro: "Crew was very professional, friendly and helpfull. Fantastic entertainment selection. It was a pleasure."
Contra: "The seat space a bit tight in economy."
Pro: "We had nothing to complain about and much to be happy about. The seating in economy (seats 36A and 36C and an Airbus 330-300) was generous compared to other airlines we've flown recently (e.g., on a 777 with United on the way over, and that was "Economy PLUS!). The food was much better than the United flight, and really, it was almost too much. I'm home 14 hours after landing and I'm still not hungry. They were also very generous with the drinks and worked to keep us well hydrated with water and juices. The crew was very pleasant and accommodating. Overall, it was a great experience and I will certainly look to Lufthansa first for my next transatlantic flight."
Contra: "My one gripe was that it was very hard to hear the audio on the in-flight entertainment system. I even abandoned one movie I really wanted to see because I couldn't follow the dialogue. Also, I discovered late in the flight that the view screen pivoted and this would have helped in enjoying the videos more. Here's an idea for Lufthansa: how about adding "Tips" to somewhere in the Entertainment system to improve your seat, viewing, and other experiences. For instance, I wasn't aware that the head cushion on the seats were adjustable to better support your head. One last thing, on the entertainment system, it appears to be browser based, but sadly lacks a "Back" button equivalent."
Pro: "Overall good."
Contra: "Quantity of food served was very less. They could have given more."
Contra: "There is never enough room in coach. The food was TERRIBLE."
Pro: "Good services fro pilot and crew members"
Contra: "Baggage allowed in Nigeria with attendant are hostile to passengers Samuel Fadiya"
Pro: "Due to unforeseen circumstances, I needed assistance with boarding. I attempted to ask the check in agent at the boarding gate and she was extremely rude to me as well as other passengers. The assistant's behavior displayed annoyance and an unwillingness to assist passengers."
Pro: "The crew was very nice"
Contra: "My suitcase did not arrive with me at Dulles. It should come today."
Pro: "Why am I getting this email. I am not this person taking this trip..I'm frustrated with this ...I talked to the the airline already numerous times and still I am getting emails from Lufthansa and kayak."
Pro: "Crew was courteous and efficient. Food was not bad."
Pro: "Overall, great flight. Great service, food was excellent, flight attendants were very competent and very polite."
Contra: "Liked everything."
Pro: "Great crew, great servi"
Pro: "Great crew, food was good, smooth flight, enough leg room."
Pro: "The crew were professional, service is excellent, plenty of food, beverage, and entertainment."
Contra: "Gate crew unfamiliar with child restraint seat regulations and recommendations."
Contra: "Very tight connection and a long distance between gates. Advising customers of this in advance would be helpful."
Pro: "we love flying with Lufthansa. the staff are always so helpful and accommodating!"
Contra: "the food was good not great and the movie selections wasn't good compared to other flights. The comfort..........well, it's an airplane."
Pro: "The flight was delayed due to the need to replace an engine part, but the crew kept us well informed. Despite taking off nearly an hour and half late, we were only about 45 minutes late in arriving. What was so great about this flight was that it was NOT full. I had an entire row to myself so I could stretch out and sleep. If I was in a regular coach seat, I would not have been comfortable for the entire trip. The crew was pleasant and helpful."
Contra: "The food is pretty mediocre."
Pro: "Great crew and service; food was good. On time departure and early arrival."